Deployment Guide for IM and Presence Service on Cisco Unified Communications Manager, Release 9.0(1)
Cisco Unified Communications Manager configuration for integration with IM and Presence Service
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Cisco Unified Communications Manager configuration for integration with IM and Presence Service

Cisco Unified Communications Manager configuration for integration with IM and Presence Service

User and Device Configuration on Cisco Unified Communications Manager before Integration Task List

Before you configure Cisco Unified Communications Manager for integration with the IM and Presence Service, make sure that the following user and device configuration is completed on Cisco Unified Communications Manager.

If you deploy Cisco Unified Personal Communicator, see topics related to basic feature configuration for Cisco Unified Personal Communicator.

Table 1 Task List to Configure Users and Devices on Cisco Unified Communications Manager Before Integration with IM and Presence Service

Task

Description

Modify the User Credential Policy

This procedure is applicable only if you are integrating with Cisco Unified Communications Manager Release 6.0 or later.

Cisco recommends that you set an expiration date on the credential policy for users. The only type of user that does not require a credential policy expiration date is an Application user.

Cisco Unified Communications Manager does not use the credential policy if you are using an LDAP server to authenticate your users on Cisco Unified Communications Manager.

Cisco Unified CM Administration > User Management > Credential Policy Default

Configure the phone devices, and associate a Directory Number (DN) with each device

Check Allow Control of Device from CTI to allow the phone to interoperate with the Cisco Unified Personal Communicator client.

Cisco Unified CM Administration > Device > Phone

Configure the users, and associate a device with each user

If you plan to deploy Cisco Unified Personal Communicator, make sure that the user ID value is unique for each user. The user ID is converted into the softphone device name, and if two users have the same softphone device name Cisco Unified Personal Communicator will not be able to derive the softphone device name, and as a result, will not function properly.

Cisco Unified CM Administration > User Management > End User.

Associate a user with a line appearance

This procedure is applicable only to Cisco Unified Communications Manager Release 6.0 or later.

Cisco Unified CM Administration > Device > Phone

Add users to CTI-enabled user group

This procedure is applicable only if you plan to deploy Cisco Unified Personal Communicator. To enable Cisco Unified Personal Communicator desk phone control, you must add the Cisco Unified Personal Communicator users to a CTI-enabled user group.

Cisco Unified CM Administration > User Management > User Group


Note


Because menu options and parameters may vary by Cisco Unified Communications Manager releases, see the Cisco Unified Communications Manager documentation that applies to your release.


Configure Inter-Presence Group Subscription parameter

You enable the Inter-Presence Group Subscription parameter to allow users in one Presence Group to subscribe to the availability information for users in a different presence group.

Restriction

You can only enable the Inter-Presence Group Subscription parameter when the subscription permission for the default Standard Presence Group, or any new Presence Groups, is set to Use System Default. To configure Presence Groups, choose Cisco Unified CM Administration > System > Presence Groups.

Procedure
    Step 1   Choose Cisco Unified CM Administration > System > Service Parameters.
    Step 2   Choose a Cisco Unified Communications Manager node from the Server menu.
    Step 3   Choose Cisco CallManager from the Service menu.
    Step 4   Choose Allow Subscription for Default Inter-Presence Group Subscription in the Clusterwide Parameters (System - Presence) section.
    Step 5   Click Save.

    Troubleshooting Tips

    You no longer have to manually add the IM and Presence Service as an Application Server on Cisco Unified Communications Manager:

    • When you add or remove a node on the system topology management GUI, the node is automatically added to or removed from the Application Server list on Cisco Unified Communications Manager.
    • When you configure the Cisco Unified Communications Manager publisher on IM and Presence Service from Cisco Unified CM IM and Presence Administration > System > CUCM Publisher, the IM and Presence node is automatically added to the Application Server list on Cisco Unified Communications Manager.

    What to Do Next

    SIP Trunk Configuration on Cisco Unified Communications Manager

    SIP Trunk Configuration on Cisco Unified Communications Manager

    The port number that you configure for the SIP Trunk differs depending on the version of the IM and Presence Service that you are deploying. For IM and Presence Service release 9.0(x) and later, configure the port number 5060 for the SIP Trunk.

    Configure SIP Trunk Security Profile for IM and Presence Service

    Procedure
      Step 1   Choose Cisco Unified CM Administration > System > Security > SIP Trunk Security Profile.
      Step 2   Click Find.
      Step 3   Click Non Secure SIP Trunk Profile.
      Step 4   Click Copy and enter CUP Trunk in the Name field.
      Step 5   Verify that the setting for Device Security Mode is Non Secure.
      Step 6   Verify that the setting for Incoming Transport Type is TCP+UDP.
      Step 7   Verify that the setting for Outgoing Transport Type is TCP.
      Step 8   Check to enable these items:
      • Accept Presence Subscription
      • Accept Out-of-Dialog REFER
      • Accept Unsolicited Notification
      • Accept Replaces Header
      Step 9   Click Save.

      What to Do Next

      Proceed to configure the SIP trunk on Cisco Unified Communication Manager

      Configure SIP Trunk for IM and Presence Service

      You only configure one SIP trunk between a Cisco Unified Communications Manager cluster and an IM and Presence Service cluster. After you configure the SIP trunk, you must assign that SIP trunk as the IM and Presence PUBLISH Trunk on Cisco Unified Communications Manager by choosing Cisco Unified CM Administration > System > Service Parameters.

      In the Destination Address field, enter a value using one of the following formats:

      • Dotted IP Address
      • Fully Qualified Domain Name (FQDN)
      • DNS SRV

      If high availability is configured for the IM and Presence cluster, multiple entries should be entered in the Dotted IP Address or FQDN to identify the various nodes in the cluster. DNS SRV cannot be used for an IM and Presence cluster if high availability is configured.

      Before You Begin
      • Configure the SIP Trunk security profile on Cisco Unified Communications Manager.
      • Read the Presence Gateway configuration options topic.
      Procedure
        Step 1   Choose Cisco Unified CM Administration > Device > Trunk.
        Step 2   Click Add New.
        Step 3   Choose SIP Trunk from the Trunk Type menu.
        Step 4   Choose SIP from the Device Protocol menu.
        Step 5   Choose None for the Trunk Service Type.
        Step 6   Click Next.
        Step 7   Enter CUPS-SIP-Trunk for the Device Name.
        Step 8   Choose a device pool from the Device Pool menu.
        Step 9   In the SIP Information section at the bottom of the window, configure the following values:
        1. In the Destination Address field, enter the Dotted IP Address, or the FQDN, which can be resolved by DNS and must match the SRV Cluster Name configured on the IM and Presence node.
        2. Check the Destination Address is an SRV if you are configuring a multinode deployment.

          In this scenario, Cisco Unified Communications Manager performs a DNS SRV record query to resolve the name, for example _sip._tcp.hostname.tld. If you are configuring a single-node deployment, leave this checkbox unchecked and Cisco Unified Communications Manager will perform a DNS A record query to resolve the name, for example hostname.tld.

          In both scenarios, the Cisco Unified Communications SIP trunk Destination Address must resolve by DNS and match the SRV Cluster Name configured on the IM and Presence node.

        3. Enter 5060 for the Destination Port.
        4. Choose Non Secure SIP Trunk Profile from the SIP Trunk Security Profile menu.
        5. Choose Standard SIP Profile from the SIP Profile menu.
        Step 10   Click Save.

        Troubleshooting Tip

        If you modify the DNS entry of the Publish SIP Trunk SRV record by changing the port number or IP address, you must restart all devices that previously published to that address and ensure each device points to the correct IM and Presence Service contact.


        What to Do Next

        Configure Cisco Unified Personal Communicator on Cisco Unified Communications Manager.

        Verify Required Services are Running on Cisco Unified Communications Manager

        Procedure
          Step 1   On Cisco Unified Communications Manager, choose Cisco Unified Serviceability > Tools > Control Center - Feature Services.
          Step 2   Choose a Cisco Unified Communications Manager node from the Server menu.
          Step 3   Make sure that the following services are running:
          • Cisco CallManager
          • Cisco TFTP (if you are deploying Cisco Unified Personal Communicator softphone)
          • Cisco CTIManager (if you are deploying Cisco Unified Personal Communicator in desk phone control mode)
          • Cisco AXL Web Service (for data synchronization between IM and Presence and Cisco Unified Communications Manager)
            Tip   

            To turn on a service on Cisco Unified Communications Manager, choose Cisco Unified Serviceability > Tools > Service Activation.