System Error Messages for Cisco Unified CallManager 5.0

Error Message

CCM_CALLMANAGER-CALLMANAGER-3-CallManagerFailure : Indicates some failure in the Cisco CallManager system. Additional Text [Optional] [String] Host name of hosting node. [String] IP address of hosting node. [String] Reason code. [Enum]

Explanation This alarm indicates that some failure occurred in the Cisco CallManager system.

Recommended Action Monitor for other alarms and restart Cisco CallManager service, if necessary.

Reason Code - Enum Definitions

Enum Definitions - Reason

Value	Definition
1	Unknown
2	HeartBeatStopped
3	RouterThreadDied
4	TimerThreadDied
5	CriticalThreadDied
6	DeviceMgrInitFailed
7	DigitAnalysisInitFailed
8	CallControlInitFailed
9	LinkMgrInitFailed
10	DBMgrInitFailed
11	MsgTranslatorInitFailed
12	SuppServiceInitFailed

Error Message

CCM_CALLMANAGER-CALLMANAGER-6-SDLLinkISV : SDL link to remote application restored. Remote IP address of remote application [String] Unique Link ID. [String] Local node ID [UInt] Local Application ID. [Enum]RemoteNodeID [UInt] Remote application ID. [Enum]

Explanation This alarm indicates that the local Cisco CallManager has gained communication with the remote Cisco CallManager. Note that the remote Cisco CallManager should also indicate SDLLinkISV with a different LinkID.

Recommended Action No action is required.

Reason Code - Enum Definitions

Enum Definitions - LocalApplicationId

Value	Definition
100	CallManager
200	CTIManager

Enum Definitions - RemoteApplicationId

Value	Definition
100	Call Manager
200	CTI Manager

Error Message

CCM_CALLMANAGER-CALLMANAGER-3-SDLLinkOOS : SDL link to remote application out of service. Remote IP address of remote application [String] Unique Link ID. [String] Local node ID [UInt] Local Application ID. [Enum]RemoteNodeID [UInt] Remote application ID. [Enum]

Explanation This alarm indicates that the local Cisco CallManager has lost communication with the remote Cisco CallManager. This alarm usually indicates network errors or a nonrunning remote Cisco CallManager.

Recommended Action Investigate why the remote Cisco CallManager is not running or whether a network problem exists.

Reason Code - Enum Definitions

Enum Definitions - LocalApplicationID

Value	Definition
100	CallManager
200	CTI

Enum Definitions - RemoteApplicationID

Value	Definition
100	Call Manager
200	CTI Manager

Error Message

CCM_CALLMANAGER-CALLMANAGER-3-BChannelOOS : B channel out of service. Unique channel Id [String] Device Name. [String] Reason [Optional]. [Enum]Channel Id. [UInt]

Explanation Indicated B channel has gone out of service.

Recommended Action Contact TAC for help if this alarm continue to generate.

Reason Code - Enum Definitions

Enum Definitions - Reason

Value	Definition
0	None Defined

Error Message

CCM_CALLMANAGER-CALLMANAGER-6-BChannelISV : B channel in service. Channel Id. [UInt] Unique channel Id [String] Device Name. [String]

Explanation Indicated B Channel has gone in service.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-DChannelOOS : D channel out of service. Channel Id. [UInt] Unique channel Id [String] Device Name. [String] Device IP address [String] Reason [Optional]. [Enum]

Explanation Indicated D channel has gone out of service.

Recommended Action Contact TAC for help if this alarm continue to generate.

Reason Code - Enum Definitions

Enum Definitions - Reason

Value	Definition
0	NoneDefined

Error Message

CCM_CALLMANAGER-CALLMANAGER-6-DChannelISV : D channel in service. Channel Id. [UInt] Unique channel Id [String] Device Name. [String] Device IP address [String]

Explanation Indicated D Channel has gone in service.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-DeviceTransientConnection : Transient connection attempt. Device IP address. [String] Device name [Optional]. [String] Device MAC address [Optional]. [String] Protocol. [String] Device type. [Optional] [Enum]Reason Code [Optional]. [Enum]Connecting Port [UInt] Registering SIP User. [Optional]. [String]

Explanation A connection was established and immediately dropped before completing registration. Incomplete registration may indicate a device is rehoming in the middle of registration. The alarm could also indicate a device misconfiguration, database error, or an illegal/unknown device trying to attempt a connection.

Recommended Action No action is required if this event was issued as a result of a normal device rehome.

Reason Code - Enum Definitions

Enum Definitions - DeviceType

Value	Definition
1	CISCO_30SP+
2	CISCO_12SP+
3	CISCO_12SP
4	CISCO_12S
5	CISCO_30VIP
6	CISCO_7910
7	CISCO_7960
8	CISCO_7940
9	CISCO_7935
10	CISCO_VGC_PHONE
21	STATION_PHONE_APPLICATION
30	ANALOG_ACCESS
40	DIGITAL_ACCESS
41	DIGITAL_ACCESS_T1
42	DIGITAL_ACCESS+
43	DIGITAL_ACCESS_WS-X6608
47	ANALOG_ACCESS_WS-X6624
50	CONFERENCE_BRIDGE
51	CONFERENCE_BRIDGE_HARDWARE
61	H323_PHONE
62	H323_GATEWAY
70	MUSIC_ON_HOLD
71	DEVICE_PILOT
72	CTI_PORT
73	CTI_ROUTE_POINT
80	VOICE_MAIL_PORT
90	ROUTE_LIST
100	LOAD_SIMULATOR
110	MEDIA_TERMINATION_POINT
111	MEDIA_TERMINATION_POINT_HARDWARE
120	MGCP_STATION
121	MGCP_TRUNK
122	GATEKEEPER
124	7914_14_BUTTON_LINE_EXPANSION_MODULE
125	TRUNK
254	UNKNOWN_MGCP_GATEWAY
255	UNKNOWN

Enum Definitions - Reason

Value	Definition
1	Unknown
2	NoEntryInDatabase
3	DatabaseConfigurationError
4	DeviceNameUnresolveable
5	MaxDevRegExceeded
6	ConnectivityError
7	InitializationError
8	DeviceInitiatedReset
9	CallManagerReset
10	AuthenticationError
11	InvalidX509NameInCertificate
12	InvalidTLSCipher
13	DirectoryNumberMismatch
14	MalformedRegisterMsg
15	ProtocolMismatch

Error Message

CCM_CALLMANAGER-CALLMANAGER-6-DeviceRegistered : Device registered. Device name. [String] Device MAC address [Optional]. [String] Device IP address. [String] Protocol. [String] Device description [Optional]. [String] User ID [Optional]. [String] Load ID. [Optional] [String] Associated directory numbers. [Optional]. [String] Performance monitor object type [Enum]Device type. [Optional] [Enum]Configured GateKeeper Name [Optional]. [String] Technology Prefix Name [Optional]. [String] Zone Information [Optional]. [String] Alternate Gatekeeper List [Optional]. [String] Active Gatekeeper [Optional]. [String] Call Signal Address [Optional]. [String] RAS Address [Optional]. [String]

Explanation A device successfully registered with Cisco CallManager. Assume that device is in service.

Recommended Action No action is required.

Reason Code - Enum Definitions

Enum Definitions - PerfMonObjType

Value	Definition
1	SCM_OBJ
2	STATION_OBJ
3	LINE_OBJ
4	CCM_H323_OBJ
5	MGCP_GATEWAY_INSTANCE_OBJ
6	MOH_DEVICE_INSTANCE_OBJ
7	ANALOG_ACCESS_OBJ
8	CCM_MGCPFXS_OBJ
9	CCM_MGCPFXO_OBJ
10	CCM_MGCPT1CAS_OBJ
11	CCM_MGCPPRI_OBJ

Enum Definitions - DeviceType

Value	Definition
1	CISCO_30SP+
2	CISCO_12SP+
3	CISCO_12SP
4	CISCO_12S
5	CISCO_30VIP
6	CISCO_7910
7	CISCO_7960
8	CISCO_7940
9	CISCO_7935
10	CISCO_VGC_PHONE
21	STATION_PHONE_APPLICATION
30	ANALOG_ACCESS
40	DIGITAL_ACCESS
41	DIGITAL_ACCESS_T1
42	DIGITAL_ACCESS+
43	DIGITAL_ACCESS_WS-X6608
47	ANALOG_ACCESS_WS-X6624
50	CONFERENCE_BRIDGE
51	CONFERENCE_BRIDGE_HARDWARE
61	H323_PHONE
62	H323_GATEWAY
70	MUSIC_ON_HOLD
71	DEVICE_PILOT
72	CTI_PORT
73	CTI_ROUTE_POINT
80	VOICE_MAIL_PORT
90	ROUTE_LIST
100	LOAD_SIMULATOR
110	MEDIA_TERMINATION_POINT
111	MEDIA_TERMINATION_POINT_HARDWARE
120	MGCP_STATION
121	MGCP_TRUNK
122	GATEKEEPER
124	7914_14_BUTTON_LINE_EXPANSION_MODULE
125	TRUNK
254	UNKNOWN_MGCP_GATEWAY
255	UNKNOWN

Error Message

CCM_CALLMANAGER-CALLMANAGER-4-DevicePartiallyRegistered : Device partially registered. Device name. [String] Device MAC address [Optional]. [String] Device IP address. [String] Protocol. [String] Device description [Optional]. [String] User ID [Optional]. [String] Load ID. [Optional] [String] Associated directory numbers. [String] Performance monitor object type [Enum]Device type. [Optional] [Enum]

Explanation A device is partially registered with Cisco CallManager. Some, but not all, of the lines configured on the device have successfully registered.

Recommended Action If this alarm persists, verify the number of lines configured on the device are correct, and that the directory numbers are correct. If the device is a third-party SIP phone, verify the directory numbers configured on the phone match the directory numbers configured on the device in CallManager.

Reason Code - Enum Definitions

Enum Definitions - PerfMonObjType

Value	Definition
1	SCM_OBJ
2	STATION_OBJ
3	LINE_OBJ
4	CCM_H323_OBJ
5	MGCP_GATEWAY_INSTANCE_OBJ
6	MOH_DEVICE_INSTANCE_OBJ
7	ANALOG_ACCESS_OBJ
8	CCM_MGCPFXS_OBJ
9	CCM_MGCPFXO_OBJ
10	CCM_MGCPT1CAS_OBJ
11	CCM_MGCPPRI_OBJ

Enum Definitions - DeviceType

Value	Definition
1	CISCO_30SP+
2	CISCO_12SP+
3	CISCO_12SP
4	CISCO_12S
5	CISCO_30VIP
6	CISCO_7910
7	CISCO_7960
8	CISCO_7940
9	CISCO_7935
10	CISCO_VGC_PHONE
21	STATION_PHONE_APPLICATION
30	ANALOG_ACCESS
40	DIGITAL_ACCESS
41	DIGITAL_ACCESS_T1
42	DIGITAL_ACCESS+
43	DIGITAL_ACCESS_WS-X6608
47	ANALOG_ACCESS_WS-X6624
50	CONFERENCE_BRIDGE
51	CONFERENCE_BRIDGE_HARDWARE
61	H323_PHONE
62	H323_GATEWAY
70	MUSIC_ON_HOLD
71	DEVICE_PILOT
72	CTI_PORT
73	CTI_ROUTE_POINT
80	VOICE_MAIL_PORT
90	ROUTE_LIST
100	LOAD_SIMULATOR
110	MEDIA_TERMINATION_POINT
111	MEDIA_TERMINATION_POINT_HARDWARE
120	MGCP_STATION
121	MGCP_TRUNK
122	GATEKEEPER
124	7914_14_BUTTON_LINE_EXPANSION_MODULE
125	TRUNK
254	UNKNOWN_MGCP_GATEWAY
255	UNKNOWN

Error Message

CCM_CALLMANAGER-CALLMANAGER-3-DeviceUnregistered : Device unregistered. Device name. [String] Device MAC address [Optional]. [String] Device IP address. [String] Protocol. [String] Device type. [Optional] [Enum]Device description [Optional]. [String] Reason Code [Optional]. [Enum]

Explanation A device that has previously registered with Cisco CallManager has unregistered. This event may be issued as part of normal unregistration event or due to some other reason such as loss of keepalives.

Recommended Action No action is required if unregistration of this device was expected.

Reason Code - Enum Definitions

Enum Definitions - DeviceType

Value	Definition
1	CISCO_30SP+
2	CISCO_12SP+
3	CISCO_12SP
4	CISCO_12S
5	CISCO_30VIP
6	CISCO_7910
7	CISCO_7960
8	CISCO_7940
9	CISCO_7935
10	CISCO_VGC_PHONE
21	STATION_PHONE_APPLICATION
30	ANALOG_ACCESS
40	DIGITAL_ACCESS
41	DIGITAL_ACCESS_T1
42	DIGITAL_ACCESS+
43	DIGITAL_ACCESS_WS-X6608
47	ANALOG_ACCESS_WS-X6624
50	CONFERENCE_BRIDGE
51	CONFERENCE_BRIDGE_HARDWARE
61	H323_PHONE
62	H323_GATEWAY
70	MUSIC_ON_HOLD
71	DEVICE_PILOT
72	CTI_PORT
73	CTI_ROUTE_POINT
80	VOICE_MAIL_PORT
90	ROUTE_LIST
100	LOAD_SIMULATOR
110	MEDIA_TERMINATION_POINT
111	MEDIA_TERMINATION_POINT_HARDWARE
120	MGCP_STATION
121	MGCP_TRUNK
122	GATEKEEPER
124	7914_14_BUTTON_LINE_EXPANSION_MODULE
125	TRUNK
254	UNKNOWN_MGCP_GATEWAY
255	UNKNOWN

Enum Definitions - Reason

Value	Definition
1	Unknown
2	NoEntryInDatabase
3	DatabaseConfigurationError
4	DeviceNameUnresolveable
5	MaxDevRegExceeded
6	ConnectivityError
7	InitializationError
8	DeviceInitiatedReset
9	CallManagerReset
10	DeviceUnregistered
11	MalformedRegisterMsg
12	SCCPDeviceThrottling
13	KeepAliveTimeout

Error Message

CCM_CALLMANAGER-CALLMANAGER-3-SIPLineRegistrationError : SIP line registration error. Device IP address. [String] Device Port. [UInt] Device name [Optional]. [String] Device MAC address [Optional]. [String] Device type. [Optional] [Enum]Reason Code [Optional]. [Enum]Connecting Port [UInt] Configured DNs. [String] Registering SIP User. [String]

Explanation A SIP line attempted to register with CallManager and failed due to the error inidicated in the Reason Code parameter. The alarm could indicate a device misconfiguration, database error, or an illegal/unknown device trying to attempt a connection.

Recommended Action Verify the directory number(s) on the device itself match the directory number(s) configured in the CCM database.

Reason Code - Enum Definitions

Enum Definitions - DeviceType

Value	Definition
1	CISCO_30SP+
2	CISCO_12SP+
3	CISCO_12SP
4	CISCO_12S
5	CISCO_30VIP
6	CISCO_7910
7	CISCO_7960
8	CISCO_7940
9	CISCO_7935
10	CISCO_VGC_PHONE
21	STATION_PHONE_APPLICATION
30	ANALOG_ACCESS
40	DIGITAL_ACCESS
41	DIGITAL_ACCESS_T1
42	DIGITAL_ACCESS+
43	DIGITAL_ACCESS_WS-X6608
47	ANALOG_ACCESS_WS-X6624
50	CONFERENCE_BRIDGE
51	CONFERENCE_BRIDGE_HARDWARE
61	H323_PHONE
62	H323_GATEWAY
70	MUSIC_ON_HOLD
71	DEVICE_PILOT
72	CTI_PORT
73	CTI_ROUTE_POINT
80	VOICE_MAIL_PORT
90	ROUTE_LIST
100	LOAD_SIMULATOR
110	MEDIA_TERMINATION_POINT
111	MEDIA_TERMINATION_POINT_HARDWARE
120	MGCP_STATION
121	MGCP_TRUNK
122	GATEKEEPER
124	7914_14_BUTTON_LINE_EXPANSION_MODULE
125	TRUNK
254	UNKNOWN_MGCP_GATEWAY
255	UNKNOWN

Enum Definitions - Reason

Value	Definition
1	Unknown
2	MisconfiguredDirectoryNumber
3	MalformedRegisterMessage
4	AuthenticationError
5	InitializationError
6	MaxLinesExceeded

Error Message

CCM_CALLMANAGER-CALLMANAGER-4-H323AddressResolutionError : H323 address not resolved. Device Name. [String]

Explanation An H323 device address could not be resolved. Cisco CallManager cannot handle calls to/from the indicated H323 device.

Recommended Action Either the H323 device entry is configured incorrectly, or the domain name system (DNS) is incorrectly configured.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-H323Started : Cisco CallManager ready to handle calls for the indicated H323 device. Device Name. [String] IP Address [String] Device type. [Optional] [Enum]Device description [Optional]. [String] Remote CallManager Server 1[Optional]. [String] Remote CallManager Server 2[Optional]. [String] Remote CallManager Server 3[Optional]. [String]

Explanation Cisco CallManager is ready to handle calls for the indicated H323 device. This alarm does not indicate the current state of the H323 device, only that Cisco CallManager is prepared to handle calls to/from the H323 device.

Recommended Action No action is required.

Reason Code - Enum Definitions

Enum Definitions - DeviceType

Value	Definition
1	CISCO_30SP+
2	CISCO_12SP+
3	CISCO_12SP
4	CISCO_12S
5	CISCO_30VIP
6	CISCO_7910
7	CISCO_7960
8	CISCO_7940
9	CISCO_7935
10	CISCO_VGC_PHONE
21	STATION_PHONE_APPLICATION
30	ANALOG_ACCESS
40	DIGITAL_ACCESS
41	DIGITAL_ACCESS_T1
42	DIGITAL_ACCESS+
43	DIGITAL_ACCESS_WS-X6608
47	ANALOG_ACCESS_WS-X6624
50	CONFERENCE_BRIDGE
51	CONFERENCE_BRIDGE_HARDWARE
61	H323_PHONE
62	H323_GATEWAY
70	MUSIC_ON_HOLD
71	DEVICE_PILOT
72	CTI_PORT
73	CTI_ROUTE_POINT
80	VOICE_MAIL_PORT
90	ROUTE_LIST
100	LOAD_SIMULATOR
110	MEDIA_TERMINATION_POINT
111	MEDIA_TERMINATION_POINT_HARDWARE
120	MGCP_STATION
121	MGCP_TRUNK
122	GATEKEEPER
124	7914_14_BUTTON_LINE_EXPANSION_MODULE
125	TRUNK
254	UNKNOWN_MGCP_GATEWAY
255	UNKNOWN

Error Message

CCM_CALLMANAGER-CALLMANAGER-4-H323Stopped : Cisco CallManager not ready to handle calls for the indicated H323 device. Device Name. [String] IP Address [String] Device type. [Optional] [Enum]Device description [Optional]. [String] Remote CallManager Server 1[Optional]. [String] Remote CallManager Server 2[Optional]. [String] Remote CallManager Server 3[Optional]. [String]

Explanation Cisco CallManager is not ready to handle calls for the indicated H323 device.

Recommended Action No action is required.

Reason Code - Enum Definitions

Enum Definitions - DeviceType

Value	Definition
1	CISCO_30SP+
2	CISCO_12SP+
3	CISCO_12SP
4	CISCO_12S
5	CISCO_30VIP
6	CISCO_7910
7	CISCO_7960
8	CISCO_7940
9	CISCO_7935
10	CISCO_VGC_PHONE
21	STATION_PHONE_APPLICATION
30	ANALOG_ACCESS
40	DIGITAL_ACCESS
41	DIGITAL_ACCESS_T1
42	DIGITAL_ACCESS+
43	DIGITAL_ACCESS_WS-X6608
47	ANALOG_ACCESS_WS-X6624
50	CONFERENCE_BRIDGE
51	CONFERENCE_BRIDGE_HARDWARE
61	H323_PHONE
62	H323_GATEWAY
70	MUSIC_ON_HOLD
71	DEVICE_PILOT
72	CTI_PORT
73	CTI_ROUTE_POINT
80	VOICE_MAIL_PORT
90	ROUTE_LIST
100	LOAD_SIMULATOR
110	MEDIA_TERMINATION_POINT
111	MEDIA_TERMINATION_POINT_HARDWARE
120	MGCP_STATION
121	MGCP_TRUNK
122	GATEKEEPER
124	7914_14_BUTTON_LINE_EXPANSION_MODULE
125	TRUNK
254	UNKNOWN_MGCP_GATEWAY
255	UNKNOWN

Error Message

CCM_CALLMANAGER-CALLMANAGER-4-SIP IPPortConflict : Configured local port for indicated Device is already in used. Device Name. [String] Port Number [String] Device type. [Optional] [Enum]

Explanation The configured local port for the indicated device is already in used or CallManager is unable to bind to the configured port.

Recommended Action Either the SIP device entry is configured incorrectly, or the domain name system (DNS) is incorrectly configured.

Reason Code - Enum Definitions

Enum Definitions - DeviceType

Value	Definition
131	SIP_TRUNK

Error Message

CCM_CALLMANAGER-CALLMANAGER-6-SIPStarted : Cisco CallManager ready to handle calls for the indicated SIP device. Device Name. [String] IP Address [String] Device type. [Optional] [Enum]Device description [Optional]. [String] Incoming Port Number. [UInt] Outgoing Port Number. [UInt] Incoming Transport Type [Enum]Outgoing Transport Type [Enum]

Explanation Cisco CallManager is ready to handle calls for the indicated SIP device. This alarm does not indicate the current state of the SIP device, only that Cisco CallManager is prepared to handle calls to/from the SIP device.

Recommended Action No action is required.

Reason Code - Enum Definitions

Enum Definitions - DeviceType

Value	Definition
131	SIP_TRUNK

Enum Definitions - InTransportType

Value	Definition
1	TCP
2	UDP
3	TCP/UDP
4	TLS

Enum Definitions - OutTransportType

Value	Definition
1	TCP
2	UDP
4	TLS

Error Message

CCM_CALLMANAGER-CALLMANAGER-4-SIPStopped : Cisco CallManager not ready to handle calls for the indicated SIP device. Device Name. [String] IP Address [String] Device type. [Optional] [Enum]Device description [Optional]. [String] Incoming Port Number. [UInt] Outgoing Port Number. [UInt] Incoming Transport Type [Enum]Outgoing Transport Type [Enum]

Explanation Cisco CallManager is not ready to handle calls for the indicated SIP device.

Recommended Action No action is required.

Reason Code - Enum Definitions

Enum Definitions - DeviceType

Value	Definition
131	SIP_TRUNK

Enum Definitions - InTransportType

Value	Definition
1	TCP
2	UDP
3	TCP/UDP
4	TLS

Enum Definitions - OutTransportType

Value	Definition
1	TCP
2	UDP
4	TLS

Error Message

CCM_CALLMANAGER-CALLMANAGER-3-ConnectionFailure : Cisco CallManager failed to open TLS connection for the indicated device. Device Name. [String] IP Address [String] Device type. [Optional] [Enum]Device description [Optional]. [String] Reason code [Enum]

Explanation Cisco CallManager failed to open TLS connection for the indicated device.

Recommended Action Check the Security profile of the indicated device.

Reason Code - Enum Definitions

Enum Definitions - DeviceType

Value	Definition
131	SIP_TRUNK

Enum Definitions - Reason

Value	Definition
1	AuthenticationError
2	InvalidX509NameInCertificate
4	InvalidTLSCipher

Error Message

CCM_CALLMANAGER-CALLMANAGER-4-MediaResourceListExhausted : An available device type not found in the media resource list. Media Resource Type [Enum]Media Resource List Name [String]

Explanation An available resource could not be found as indicated by device type in the indicated media route list.

Recommended Action Add additional resource to the indicated media resource list. This alarm indicates a network failure or device failure.

Reason Code - Enum Definitions

Enum Definitions - MediaResourceType

Value	Definition
1	MediaTerminationPoint
2	Transcoder
3	ConferenceBridge
4	MusicOnHold
5	MonitorBridge
6	Recorder
7	Annunciator
8	BuiltInBridge
9	RSVP Agent

Error Message

CCM_CALLMANAGER-CALLMANAGER-4-RouteListExhausted : An available route could not be found in the indicated route list. Route List Name [String]

Explanation An available route could not be found in the indicated route list.

Recommended Action Adding additional routes may be needed in the indicated route list.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-DeviceTypeMismatch : Device type mismatch. Database device type [UInt] Device type [UInt] Name of device. [String]

Explanation Device type passed on by the indicated device does not match the database configuration.

Recommended Action Verify database configuration for the indicated device.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-DeviceDnInformation : Device DN information. Device Name [String] Device type. [Optional] [Enum]Station Desc [String] Station Dn [String]

Explanation List of DNs associated with the device.

Recommended Action No action is required.

Reason Code - Enum Definitions

Enum Definitions - DeviceType

Value	Definition
1	CISCO_30SP+
2	CISCO_12SP+
3	CISCO_12SP
4	CISCO_12S
5	CISCO_30VIP
6	CISCO_7910
7	CISCO_7960
8	CISCO_7940
9	CISCO_7935
10	CISCO_VGC_PHONE
21	STATION_PHONE_APPLICATION
30	ANALOG_ACCESS
40	DIGITAL_ACCESS
41	DIGITAL_ACCESS_T1
42	DIGITAL_ACCESS+
43	DIGITAL_ACCESS_WS-X6608
47	ANALOG_ACCESS_WS-X6624
50	CONFERENCE_BRIDGE
51	CONFERENCE_BRIDGE_HARDWARE
61	H323_PHONE
62	H323_GATEWAY
70	MUSIC_ON_HOLD
71	DEVICE_PILOT
72	CTI_PORT
73	CTI_ROUTE_POINT
80	VOICE_MAIL_PORT
90	ROUTE_LIST
100	LOAD_SIMULATOR
110	MEDIA_TERMINATION_POINT
111	MEDIA_TERMINATION_POINT_HARDWARE
120	MGCP_STATION
121	MGCP_TRUNK
122	GATEKEEPER
124	7914_14_BUTTON_LINE_EXPANSION_MODULE
125	TRUNK
254	UNKNOWN_MGCP_GATEWAY
255	UNKNOWN

Error Message

CCM_CALLMANAGER-CALLMANAGER-6-StationConnectionError : Station device closing connection. Device Name [String]

Explanation Station device is closing connection with Cisco CallManager.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-StationAlarm : Station alarm. TCP ProcessID [String] Device Text [String] Param1 [UInt] Param2 [UInt]

Explanation Station device sent an alarm to Cisco CallManager.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-StationEventAlert : Station alert. TCP ProcessID [String] Device Text [String] Param1 [UInt] Param2 [UInt]

Explanation Station device sent an alert to Cisco CallManager.

Recommended Action Ensure that the configuration for identified device is proper.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-GatewayAlarm : Gateway alarm. Device Name [String] TCP Handle [VoidPtr] Device Text [String] Param1 [UInt] Param2 [UInt]

Explanation Gateway device sent an alarm to Cisco CallManager.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-MGCPGatewayGainedComm : MGCP communication to gateway established. Device Name [String]

Explanation MGCP Gateway established communication with Cisco CallManager.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-2-MGCPGatewayLostComm : MGCP communication to gateway lost. Device Name [String]

Explanation MGCP gateway lost communication with Cisco CallManager.

Recommended Action Check see if the identified MGCP gateway has restarted or not in operation. Otherwise, contact TAC for help.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-TCPInitError : TCP initialization error. Error Number [String] ErrorCode [Int]

Explanation TCP library initialization failed.

Recommended Action Contact TAC for help.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-StationTCPInitError : Station TCP initialization error. Error Number [String] ErrorCode [Int]

Explanation Station TCP initialization error was encountered.

Recommended Action Contact TAC for help.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-TspError : Error in TSP. Port IsoEthPort [UInt] Port DSL [UInt]

Explanation Database configuration error was encountered.

Recommended Action Investigate configuration for identified device.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-TspTimeout : TSP Timeout. Port IsoEthPort [UInt] Port DSL [UInt]

Explanation Timeout was encountered while trying to read database configuration.

Recommended Action Investigate configuration for identified device.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-TspCorrupt : TSP corrupt. Port IsoEthPort [UInt] Port DSL [UInt]

Explanation Database configuration error was encountered.

Recommended Action Investigate configuration for identified device.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-DnTimeout : DN Timeout. Port IsoEthPort [UInt] Port DSL [UInt]

Explanation Timeout was encountered while trying to read pattern or directory number configuration.

Recommended Action Investigate configuration for identified device.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-NotEnoughChans : Not enough channels. Port IsoEthPort [UInt] Port DSL [UInt]

Explanation Call attempt was rejected because requested gateway channel(s) could not be allocated.

Recommended Action Add more gateway resources.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-NoConnection : No TCP connection.

Explanation Disconnect or release request attempt occurred on unknown TCP connection.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-DeviceResetInitiated : Device reset initiated. Device name [Optional]. [String] Device type. [Optional] [Enum]

Explanation Device reset request was received and initiated on registered device.

Recommended Action No action is required.

Reason Code - Enum Definitions

Enum Definitions - DeviceType

Value	Definition
1	CISCO_30SP+
2	CISCO_12SP+
3	CISCO_12SP
4	CISCO_12S
5	CISCO_30VIP
6	CISCO_7910
7	CISCO_7960
8	CISCO_7940
9	CISCO_7935
10	CISCO_VGC_PHONE
21	STATION_PHONE_APPLICATION
30	ANALOG_ACCESS
40	DIGITAL_ACCESS
41	DIGITAL_ACCESS_T1
42	DIGITAL_ACCESS+
43	DIGITAL_ACCESS_WS-X6608
47	ANALOG_ACCESS_WS-X6624
50	CONFERENCE_BRIDGE
51	CONFERENCE_BRIDGE_HARDWARE
61	H323_PHONE
62	H323_GATEWAY
70	MUSIC_ON_HOLD
71	DEVICE_PILOT
72	CTI_PORT
73	CTI_ROUTE_POINT
80	VOICE_MAIL_PORT
90	ROUTE_LIST
100	LOAD_SIMULATOR
110	MEDIA_TERMINATION_POINT
111	MEDIA_TERMINATION_POINT_HARDWARE
120	MGCP_STATION
121	MGCP_TRUNK
122	GATEKEEPER
124	7914_14_BUTTON_LINE_EXPANSION_MODULE
125	TRUNK
254	UNKNOWN_MGCP_GATEWAY
255	UNKNOWN

Error Message

CCM_CALLMANAGER-CALLMANAGER-6-DeviceRestartInitiated : Device restart initiated. Device name [Optional]. [String] Device type. [Optional] [Enum]

Explanation Device restart request was received and initiated on registered device.

Recommended Action No action is required.

Reason Code - Enum Definitions

Enum Definitions - DeviceType

Value	Definition
1	CISCO_30SP+
2	CISCO_12SP+
3	CISCO_12SP
4	CISCO_12S
5	CISCO_30VIP
6	CISCO_7910
7	CISCO_7960
8	CISCO_7940
9	CISCO_7935
10	CISCO_VGC_PHONE
21	STATION_PHONE_APPLICATION
30	ANALOG_ACCESS
40	DIGITAL_ACCESS
41	DIGITAL_ACCESS_T1
42	DIGITAL_ACCESS+
43	DIGITAL_ACCESS_WS-X6608
47	ANALOG_ACCESS_WS-X6624
50	CONFERENCE_BRIDGE
51	CONFERENCE_BRIDGE_HARDWARE
61	H323_PHONE
62	H323_GATEWAY
70	MUSIC_ON_HOLD
71	DEVICE_PILOT
72	CTI_PORT
73	CTI_ROUTE_POINT
80	VOICE_MAIL_PORT
90	ROUTE_LIST
100	LOAD_SIMULATOR
110	MEDIA_TERMINATION_POINT
111	MEDIA_TERMINATION_POINT_HARDWARE
120	MGCP_STATION
121	MGCP_TRUNK
122	GATEKEEPER
124	7914_14_BUTTON_LINE_EXPANSION_MODULE
125	TRUNK
254	UNKNOWN_MGCP_GATEWAY
255	UNKNOWN

Error Message

CCM_CALLMANAGER-CALLMANAGER-4-MWIParamMisMatch : MWI parameter mismatch.

Explanation Message waiting indicator number configuration error occurred.

Recommended Action Investigate message waiting indicator configuration.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-DaTimeOut : Digit analysis timeout.

Explanation Digit analysis timeout occurred.

Recommended Action Check see if the DigitAnalysisTimer is set to the suggested value in the CallManager Service Parameter Configuration page. Otherwise, contact TAC for help.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-MaxCallDurationTimeout : Maximum Call Duration Timer Expired. Maximum Call Duration (minutes) [Int]

Explanation Maximum Call Duration Timer clears an active call after a time duration specified in CallManager Service Parameter page.

Recommended Action No action is required. If the feature need to be disabled, set the value of Maximum Call Duration Timer to zero from Service Parameter page.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-MaxHoldDurationTimeout : Maximum Hold Duration Timer Expired. Maximum Hold Duration (minutes) [Int]

Explanation Maximum Hold Duration Timer clears a held call after a time duration specified in CallManager Service Parameter page.

Recommended Action No action is required. If the feature need to be disabled, set the value of Maximum Hold Duration Timer to zero from Service Parameter page.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-DatabaseInternalDataError_070 : Database internal data error. Device Name [String]

Explanation Database internal data error occurred.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-DatabaseInternalDataError_071 : Database internal data error. Device Name [String]

Explanation Database internal data error occurred.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-DatabaseInternalDataError_072 : Database internal data error. Device Name [String]

Explanation Database internal data error occurred.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-DatabaseInternalDataError_073 : Database internal data error. Device Type [String]

Explanation Database internal data error occurred.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-DatabaseAuditInfo_074 : Database audit information. Number [Int]

Explanation Database audit information error occurred.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-DatabaseInternalDataError_075 : Database internal data error. Text [String]

Explanation Database internal data error occurred.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-4-TimerThreadSlowed : Timer thread slow.

Explanation Verification of the Cisco CallManager timing mechanism slowed beyond acceptable limits.

Recommended Action Investigate the issuance of other alarm or any indication; i.e., trace data that would indicate a heavy processor load or other anomalies for the indicated node.
Error Message

CCM_CALLMANAGER-CALLMANAGER-4-OutOfDnForAutoRegistration : Out of directory numbers for auto-registration.

Explanation Cisco CallManager ran out of directory numbers for auto-registration.

Recommended Action Investigate auto-registration configuration.
Error Message

CCM_CALLMANAGER-CALLMANAGER-5-DatabaseDefaultsRead : Database defaults read.

Explanation Database default information was read successfully.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-1-DatabaseDefaultsReadFailure : Database defaults reading failure. HostName [String]

Explanation Database default information read failure occurred.

Recommended Action Contact TAC for help.
Error Message

CCM_CALLMANAGER-CALLMANAGER-5-DatabaseDeviceNoDirNum : No directory number for database device. Text [String]

Explanation No directory number(s) are associated with identified device.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-1-DatabaseInternalDataError_06e : Database internal data error. DeviceName [String]

Explanation Database internal data error occurred.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-5-DatabaseInternalDataError_06f : Database internal data error. Route Group Name [String]

Explanation Database internal data error occurred.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-DeviceInitTimeout : Device initialization Timeout. Device Name [String] Protocol [String] Side Number [UInt]

Explanation Device initialization timeout was encountered.

Recommended Action Investigate identified device.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-NumDevRegExceeded : Number of registered devices exceeded. Maximum Devices [Int]

Explanation Number of registered devices was exceeded.

Recommended Action Investigate the number of registered devices.
Error Message

CCM_CALLMANAGER-CALLMANAGER-5-CallManagerOnline : Cisco CallManager on line. CCM Version [String]

Explanation Cisco CallManager is on line.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-MtpNoMoreResourcesAvailable : No more MTP resources available.

Explanation MTP resource is not available.

Recommended Action Install additional MTP or transcoder resources.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-MohNoMoreResourcesAvailable : No more MOH resources available.

Explanation MOH resource is not available.

Recommended Action Install additional MOH resources.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-ConferenceNoMoreResourcesAvailable : No more Conference resources available.

Explanation Conference resource is not available.

Recommended Action Install additional Conference resources.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-AnnunciatorNoMoreResourcesAvailable : No more Annunciator resources available.

Explanation Annunciator resource is not available.

Recommended Action Install additional annunciator resources.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-RsvpNoMoreResourcesAvailable : No more RSVP resources available.

Explanation RSVP resource is not available.

Recommended Action Install additional RSVP resources.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-CtiStaleCallHandle : CTI stale call handle. Description [String]

Explanation This alarm is issued by audit when it finds invalid call handles that the CTI application didn't close when calls go to idle state.

Recommended Action No action is required. It is recommended that the CTI applications explicitly close the calls when the call goes to idle state.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-MaxCallsReached : Maximum calls reached. Description [Int]

Explanation Maximum number of simultaneous connections in a Cisco CallManager node has been reached.

Recommended Action Investigate number of active calls in the Cisco CallManger node.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-TcpCommError : TCP communication error. Text [String] Last Error [UInt] Error Text [String] Socket Send [UInt]

Explanation TCP communication error was encountered.

Recommended Action Contact TAC for help with the Alarm Text and ErrorText provided.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-OperatingSystemFailure : Operating system call failed. System Call [String] Error Code. [ULong]

Explanation The operating system call specified has failed; the failure code is also provided.

Recommended Action Contact TAC with the system call and error code provided.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-CdrWriteError : Unable to write CDR records to database. Destination Node Id [UInt] Call Manager Id [UInt] Call Id [UInt] Calling Party [String] Called Party [String]

Explanation Unable to write CDR records to the database; retry count has exceeded.

Recommended Action Contact TAC with the system call and error code provided.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-COMException : COM Exception. ErrorCode [Int] Description [String]

Explanation Severe component object model interface error occurred.

Recommended Action Contact TAC.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-DBLException : DBL Exception. ErrorCode [Int] ExceptionString [String]

Explanation Severe database layer interface error occurred.

Recommended Action Contact TAC.
Error Message

CCM_CALLMANAGER-CALLMANAGER-4-CtiCallAcceptTimeout : Call Accept Timeout Call Accept Timer [UInt] Device Name [String] Calling Party DN [String] Called Party DN [String]

Explanation The application failed to accept the call within the CallAcceptTimer time period.

Recommended Action Configure the CallAcceptTimer service parameter appropriately based on the expected response time of the application.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-ICTCallThrottlingStart : Cisco CallManager stops handling calls for the indicated H323 device due to route loop over H323 Trunk Device Name. [String] IP Address [String] Device type. [Optional] [Enum]Device description [Optional]. [String]

Explanation Cisco CallManager has detected a route loop over H323 Trunk. As a result it has temporarily stops accepting calls for the indicated H323 device.

Recommended Action Administrator needs to remove route loop.

Reason Code - Enum Definitions

Enum Definitions - DeviceType

Value	Definition
125	TRUNK

Error Message

CCM_CALLMANAGER-CALLMANAGER-3-ICTCallThrottlingEnd : Cisco CallManager starts handling calls for the indicated H323 device which was stopped due to route loop created over H323 Trunk Device Name. [String] IP Address [String] Device type. [Optional] [Enum]Device description [Optional]. [String]

Explanation Cisco CallManager has resumed normal state and starts accepting calls for indicated H323 device.

Recommended Action Administrator needs to remove route loop.

Reason Code - Enum Definitions

Enum Definitions - DeviceType

Value	Definition
125	TRUNK

Error Message

CCM_CALLMANAGER-CALLMANAGER-6-ConferenceCreated : An application controlled conference is created. Conference Name [String] Conference ID [UInt] Video Enabled [UInt] Application ID [UInt] Number of Streams [UInt] Status [Int] Reason [Int]

Explanation An application controlled conference is created.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-ConferenceDeleted : An application controlled conference is deleted. Conference Name [String] Conference ID [UInt] Reason [Int]

Explanation An application controlled conference is deleted.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-CodeYellowEntry : CodeYellowEntry Expected Average Delay [UInt] Entry Latency [UInt] Exit Latency [UInt] Sample Size [UInt] Total Code Yellow Entry [UInt] High Priority Queue Depth [Long] Normal Priority Queue Depth [Long] Low Priority Queue Depth [Long]

Explanation CallManager has initiated call throttling due to unacceptably high delay in handling incoming calls.

Recommended Action Determine the reason for high CPU usage in the High priority and Normal priority queues (Cisco CallManager System Performance object).
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-CodeYellowExit : CodeYellowExit Expected Average Delay [UInt] Entry Latency [UInt] Exit Latency [UInt] Sample Size [UInt] Time Spent in Code Yellow [UInt] Number of Calls Rejected Due to Call Throttling [UInt] Total Code Yellow Exit [UInt] High Priority Queue Depth [Long] Normal Priority Queue Depth [Long] Low Priority Queue Depth [Long]

Explanation CCM Call throttling terminates when the delay in handling incoming calls falls below the exit latency.

Recommended Action Determine the reason for high CPU usage in the High priority and Normal priority queues (Cisco CallManager System Performance object).
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-CodeRedEntry : CodeRedEntry Expected Average Delay [UInt] Entry Latency [UInt] Exit Latency [UInt] Sample Size [UInt] Code Yellow Duration [UInt] Number of Calls Rejected Due to Call Throttling [UInt] Total Code Yellow Entry [UInt] Total Code Yellow Exit [UInt] High Priority Queue Depth [Long] Normal Priority Queue Depth [Long] Low Priority Queue Depth [Long]

Explanation CallManager is not able to recover, even after attempting call throttling. The CallManager service is shut down.

Recommended Action Determine the reason for high CPU usage in the High priority and Normal priority queues (Cisco CallManager System Performance object).
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-DeviceCloseMaxEventsExceeded : DeviceCloseMaxEventsExceeded Total Events Received [UInt] IP Address [String] TCP Handle [String] Max Events Allowed [UInt] Number Of Skinny Device Throttled [UInt]

Explanation Due to receiving an unacceptably high number of events from this Skinny device, it is forced to close and reregister.

Recommended Action Check the Skinny device to determine the reason for the high number of events.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-TotalCodeYellowEntry : TotalCodeYellowEntry Total Code Yellow Entry [Int]

Explanation CallManager has initiated call throttling due to unacceptably high delay in handling incoming calls.

Recommended Action Determine the reason for high CPU usage in the High priority and Normal priority queues (Cisco CallManager System Performance object).
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-ThrottlingSampleActivity : ThrottlingSampleActivity Throttling Sample Activity [Int]

Explanation CallManager has initiated call throttling due to unacceptably high delay in handling incoming calls.

Recommended Action Determine the reason for high CPU usage in the High priority and Normal priority queues (Cisco CallManager System Performance object).
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-MaliciousCall : Malicious Call Identification feature is invoked in Cisco CallManager. Called Party Number [String] Called Device Name [String] Called Display Name [String] Calling Party Number [String] Calling Device Name [String] Calling Display Name [String]

Explanation This indicates that a malicious call is detected in Cisco CallManager and Malicious Call Identification (MCID) feature is invoked.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-4-Redirection : Redirection Manager cannot regiter with the Call Control. Redirection Error Message. [String]

Explanation The registration error occurs either when it registers itself or the REDIRECTION_OPERATIONIE_ID with the Call Control.

Recommended Action It is a code bug. No Action is Required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-4-H323CallFailureAlarm : H323 Call failure Peer IP Address [String] Peer IP Port [UInt] Reason Code [Enum]

Explanation H.323 inbound call fails because information required to route the call, including the source E.164 address, call signaling address, or H.323 ID, is missing.

Recommended Action No action needed.

Reason Code - Enum Definitions

Enum Definitions - Reason

Value	Definition
1	Unknown
2	SourceE164AddressNotFound
3	CallSignallingAddressNotFound
4	H323IdNotFound
5	SourceE164AddressOrCallSignallingAddressNotFound

Error Message

CCM_CALLMANAGER-CALLMANAGER-3-DatabaseInitTimerPop : Database Initialization timer has expired. Timer Value in seconds [Int]

Explanation The Database Initialization process has taken longer than expected to initialize. The system configuration is larger and/or more complex than expected, or an error has been encountered.

Recommended Action Try increasing the "Database Initialization Timer" value in the CallManager Service Parameters administration page in 50% multiples of the suggested default value. *Note: This parameter is cluster-wide. Setting this parameter will effect each call processing server within the cluster on the next service restart. If the system does not successfully initialize by increasing this parameter parameter to the maximum value, contact Cisco TAC support immediately.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-RegionsInitTimerPop : Regions Initialization timer has expired. Timer Value in seconds [Int]

Explanation The Regions Initialization process has taken longer than expected to initialize. The system configuration is larger and/or more complex than expected, or an error has been encountered.

Recommended Action Try increasing the "Regions Initialization Timer" value in the CallManager Service Parameters administration page in 50% multiples of the suggested default value. *Note: This parameter is cluster-wide. Setting this parameter will effect each call processing server within the cluster on the next service restart. If the system does not successfully initialize by increasing this parameter parameter to the maximum value, contact Cisco TAC support immediately.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-LocationsInitTimerPop : Locations Initialization timer has expired. Timer Value in seconds [Int]

Explanation The Locations Initialization process has taken longer than expected to initialize. The system configuration is larger and/or more complex than expected, or an error has been encountered.

Recommended Action Try increasing the "Locations Initialization Timer" value in the CallManager Service Parameters administration page in 50% multiples of the suggested default value. *Note: This parameter is cluster-wide. Setting this parameter will effect each call processing server within the cluster on the next service restart. If the system does not successfully initialize by increasing this parameter parameter to the maximum value, contact Cisco TAC support immediately.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-AARInitTimerPop : Automated Alternate Routing Initialization timer has expired. Timer Value in seconds [Int]

Explanation The Automated Alternate Routing Initialization process has taken longer than expected to initialize. The system configuration is larger and/or more complex than expected, or an error has been encountered.

Recommended Action Try increasing the "AAR Groups Initialization Timer" value in the CallManager Service Parameters administration page in 50% multiples of the suggested default value. *Note: This parameter is cluster-wide. Setting this parameter will effect each call processing server within the cluster on the next service restart. If the system does not successfully initialize by increasing this parameter parameter to the maximum value, contact Cisco TAC support immediately.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-DigitAnalysisInitTimerPop : Digit Analysis Initialization timer has expired. Timer Value in seconds [Int]

Explanation The Digit Analysis Initialization process has taken longer than expected to initialize. The system configuration is larger and/or more complex than expected, or an error has been encountered.

Recommended Action Try increasing the "Digit Analysis Initialization Timer" value in the CallManager Service Parameters administration page in 50% multiples of the suggested default value. *Note: This parameter is cluster-wide. Setting this parameter will effect each call processing server within the cluster on the next service restart. If the system does not successfully initialize by increasing this parameter parameter to the maximum value, contact Cisco TAC support immediately.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-RoutePlanInitTimerPop : Route Plan Initialization timer has expired. Timer Value in seconds [Int]

Explanation The Route Plan Initialization process has taken longer than expected to initialize. The system configuration is larger and/or more complex than expected, or an error has been encountered.

Recommended Action Try increasing the "Route Plan Initialization Timer" value in the CallManager Service Parameters administration page in 50% multiples of the suggested default value. *Note: This parameter is cluster-wide. Setting this parameter will effect each call processing server within the cluster on the next service restart. If the system does not successfully initialize by increasing this parameter parameter to the maximum value, contact Cisco TAC support immediately.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-CallControlInitTimerPop : Call Control Initialization timer has expired. Timer Value in seconds [Int]

Explanation The Call Control Initialization process has taken longer than expected to initialize. The system configuration is larger and/or more complex than expected, or an error has been encountered.

Recommended Action Try increasing the "Call Control Initialization Timer" value in the CallManager Service Parameters administration page in 50% multiples of the suggested default value. *Note: This parameter is cluster-wide. Setting this parameter will effect each call processing server within the cluster on the next service restart. If the system does not successfully initialize by increasing this parameter parameter to the maximum value, contact Cisco TAC support immediately.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-SsInitTimerPop : Supplementary Services Initialization timer has expired. Timer Value in seconds [Int]

Explanation The Supplementary Services Initialization process has taken longer than expected to initialize. The system configuration is larger and/or more complex than expected, or an error has been encountered.

Recommended Action Try increasing the "Supplementary Services Initialization Timer" value in the CallManager Service Parameters administration page in 50% multiples of the suggested default value. *Note: This parameter is cluster-wide. Setting this parameter will effect each call processing server within the cluster on the next service restart. If the system does not successfully initialize by increasing this parameter parameter to the maximum value, contact Cisco TAC support immediately.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-DirectoryInitTimerPop : Directory Initialization timer has expired. Timer Value in seconds [Int]

Explanation The Directory Initialization process has taken longer than expected to initialize. The system configuration is larger and/or more complex than expected, or an error has been encountered.

Recommended Action Try increasing the "Directory Initialization Timer" value in the CallManager Service Parameters administration page in 50% multiples of the suggested default value. *Note: This parameter is cluster-wide. Setting this parameter will effect each call processing server within the cluster on the next service restart. If the system does not successfully initialize by increasing this parameter parameter to the maximum value, contact Cisco TAC support immediately.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-DeviceInitTimerPop : Device Initialization timer has expired. Timer Value in seconds [Int]

Explanation The Device Initialization process has taken longer than expected to initialize. The system configuration is larger and/or more complex than expected, or an error has been encountered.

Recommended Action Try increasing the "Device Initialization Timer" value in the CallManager Service Parameters administration page in 50% multiples of the suggested default value. *Note: This parameter is cluster-wide. Setting this parameter will effect each call processing server within the cluster on the next service restart. If the system does not successfully initialize by increasing this parameter parameter to the maximum value, contact Cisco TAC support immediately.
Error Message

CCM_CALLMANAGER-CALLMANAGER-4-BeginThrottlingCallListBLFSubscriptions : BeginThrottlingCallListBLFSubscriptions Active External Presence Subscriptions [UInt] CallList BLF Subscriptions Throttling Threshold [UInt] CallList BLF Subscriptions Resume Threshold [UInt] Total Begin Throttling CallList BLF Subscriptions [UInt]

Explanation CallManager has initiated throttling of CallList BLF Subscriptions as a preventive measure to avoid overloading the system.

Recommended Action Determine if CPU and memory resources are available to meet the higher demand for CallList BLF Subscriptions. If so, increase the CallListBLFSubscriptionsThrottlingThreshold and correspondingly the CallListBLFSubscriptionsResumeThreshold. If not, increase system resources to meet the demand.
Error Message

CCM_CALLMANAGER-CALLMANAGER-4-EndThrottlingCallListBLFSubscriptions : EndThrottlingCallListBLFSubscriptions Active External Presence Subscriptions [UInt] CallList BLF Subscriptions Throttling Threshold [UInt] CallList BLF Subscriptions Resume Threshold [UInt] Time Duration Of Throttling CallList BLF Subscriptions [UInt] Number of CallList BLF Subscriptions Rejected Due To Throttling [UInt] Total End Throttling CallList BLF Subscriptions [UInt]

Explanation CallManager has resumed accepting CallList BLF Subscriptions subsequent to prior throttling.

CCM_CALLMANAGER-CALLMANAGER-6-PktCapServiceStarted : Packet capture service started.

Explanation Indicated packet capture has been enabled on the CCM server.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-PktCapServiceStopped : Packet capture service stopped.

Explanation Indicated packet capture has been disabled on the CCM server.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-PktCapOnDeviceStarted : Packet capture started on the device. Device Name [String] Packet Capture Mode [String] Packet Capture Duration [String]

Explanation Indicated packet capture has been enabled on the device.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-PktCapOnDeviceStopped : Packet capture stopped on the device. Device Name [String] Packet Capture Mode [String] Packet Capture Duration [String]

Explanation Indicated packet capture has been disabled on the device.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-PktCapLoginOK : Login OK for getting captured packet or key file. User ID [String]

Explanation Indicated the user can get the packet or key file.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-PktCapLoginFailed : Login failed for getting captured packet or key file. User ID [String] Login Failed Reson [String]

Explanation Indicated the user cannot get the packet or key file.

Recommended Action It is required that the user is an valid End User under the user group called Standard Packet Sniffer Users.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-PktCapDownloadOK : Downloaded captured packet or key file. Packet/Key file name [String]

Explanation Indicated the packet or key file has been downloaded.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-PktCapDownloadFailed : Did not get captured packet or key file. Packet/Key file name [String] Failed Reason [String]

Explanation Indicated reasons for the packet or key file could not be downloaded.

Recommended Action No action is required.
Error Message

CCM_CTI-CTI-4-kCtiMytcpErrSocketBroken : Socket connection broken.

Explanation TCP connection is lost.

Recommended Action Although connection to the application is lost, no action is required if lost connection was intentional.
Error Message

CCM_CTI-CTI-4-kCtiNullTcpHandle : TranslateCtiQbeInputMessage: NULL TCP HANDLE!!! (PDU is dropped) PDU number [Long]

Explanation Because a null TCP handle is received, PDU that could not be forwarded gets dropped.

Recommended Action Contact TAC if problem persists.
Error Message

CCM_CTI-CTI-3-kCtiMaxConnectionReached : CTIManager maximum number of CTI providers reached; provider open rejection.

Explanation Maximum number of CTI connections has been reached. No new connection will be accepted unless an existing connection is closed.

Recommended Action Limit number of applications to MaxCTIConnections; Check the CTI Manager service parameter MaxCTIConnections for the maximum number of connections.
Error Message

CCM_CTI-CTI-3-kCtiProviderOpenInvalidUserNameSize : Invalid userName size in ProviderOpen request. login user Name size [Long]

Explanation User name length is invalid.

Recommended Action Ask user of CTI application to use correct userName and to check the user name in configuration. It should not be more than 31 characters.
Error Message

CCM_CTI-CTI-3-kCtiEnvProcDevListRegTimeout : Directory change notification request time out.

Explanation CTIManager registration request to EnvProcDevList timed out; CTIManager will send another registration request.

Recommended Action If problem persists, contact TAC.
Error Message

CCM_CTI-CTI-3-kCtiMYTCPSendError : MYTCP_Send: send error.

Explanation TCP socket connection has been broken.

Recommended Action Network error may have occurred. If problem persists, contact TAC.
Error Message

CCM_CTI-CTI-3-kCtiProviderOpenFailure : CTI application failed to open provider CTIconnectionId [Long] Login User Id [String] Reason code. [Enum]IPAddress [String]

Explanation Application is unable to open provider.

Recommended Action Check the reason code and correct the problem. Restart CTIManager if problem persists.

Reason Code - Enum Definitions

Enum Definitions - Reason

Value	Definition
0	Unknown
0x8ccc0075 (2362179701)	Directory response timeout
0x8ccc0060 (2362179680)	Login failed
0x8ccc005e (2362179678)	Directory unavailable
4	Undefined Line for authentication
5	User is deleted
6	Unknown

Error Message

CCM_CTI-CTI-2-kCtiSdlErrorvException : Failure to create internal process required to service CTI applications.

Explanation Unexpected internal SDL error caused failure in creating CTIManager or CTIHandler process.

Recommended Action Capture SDI and SDL trace information for CTIManager service and report problem to TAC.
Error Message

CCM_CTI-CTI-3-kCtiTcpInitError : CTIManager service is unable to initialize TCP connection Error Code [Int]

Explanation CTIManager service is unable to initialize TCP connection

Recommended Action Restart CTIManager. Contact TAC if problem persists.
Error Message

CCM_CTI-CTI-3-kCtiQbeLengthMisMatch : OutputQbeMessage: length mismatch.

Explanation QBE header length mismatch exists.

Recommended Action This alarm indicates that TSP/JTAPI is incompatible with Cisco CallManager. Install the plugin from CTIManager administration page and retry.
Error Message

CCM_CTI-CTI-4-kCtiQbeFailureResponse : Requested operation from application failure. Error code [ULong] Sequence number [Long] Error message [String]

Explanation Requested operation from application could not be performed because of a normal or abnormal condition.

Recommended Action Verify whether affected application is experiencing problem. Contact application support organization if problem persists.
Error Message

CCM_CTI-CTI-3-kCtiInvalidQbeSizeAndOffsets : InvalidQBESizeAndOffsets; QBE message decoding encountered illegal size or offset.

Explanation QBE message has illegal offset; it does not contain correct parameters.

Recommended Action TSP/JTAPI interface error occurred; QBE message is not formatted properly. Install compatible versions of TSP/JATPI.
Error Message

CCM_CTI-CTI-3-kCtiIllegalFilterSize : ProviderOpenRequest; illegal filter size.

Explanation ProviderOpenRequest has illegal filter size.

Recommended Action This alarm indicates the application is using incompatible version of TSP/JTAPI and Cisco CallManager. Install the correct version of TSP/JTAPI and retry.
Error Message

CCM_CTI-CTI-6-kCtiProviderClosed : CTI application connection close. Login User Id [String] Sequence Number [Long] CTI connection Id [Long] IPAddress [String] Reason code. [Enum]

Explanation Application closed the provider.

Recommended Action Informational; no action is required.

Reason Code - Enum Definitions

Enum Definitions - Reason

Value	Definition
0	Unknown
1	Heart beat from application missed
2	Unexpected shutdown
3	Applicatoin requested provider close
4	Provider open failure
5	user deleted
6	Unknown

Error Message

CCM_CTI-CTI-6-kCtiProviderOpened : CTI application connection opened. Login User Id [String] Sequence Number [Long] Version Number [String] CTI Connection Id [Long] IPAddress [String] CmAssignedAppID [Long]

Explanation Application opened the provider successfully.

Recommended Action Informational; no action is required.
Error Message

CCM_CTI-CTI-4-kCtiAdmintSetMsgWaitResErr : Error in setting message waiting indication.

Explanation Error occurred in setting message waiting indication lamp.

Recommended Action This alarm indicates that the device is not reachable. Check the partitions and calling search space of the device.
Error Message

CCM_CTI-CTI-4-kCtiNewCallNotifyArrayOverflow : Possible internal array overflow condition while generating CTI NewCall event.

Explanation Unexpected internal error occurred.

Recommended Action Restart CTIManager if problem persists.
Error Message

CCM_CTI-CTI-4-kCtiExistingCallNotifyArrayOverflow : Possible internal array overflow condition while generating CTI ExistingCall event.

Explanation Unexpected internal error occurred.

Recommended Action Restart CTIManager if problem persists.
Error Message

CCM_CTI-CTI-4-kCtiLineCallInfoResArrayOverflow : Possible internal array overflow condition while generating response to application request for call information.

Explanation Unexpected internal error occurred.

Recommended Action Restart CTIManager if problem persists.
Error Message

CCM_CTI-CTI-3-kCtiSsRegisterManagerErr : Unable to register CtiLine with SSAPI.

Explanation CTI cannot register CtiLine with SSAPI.

Recommended Action Check the status of Cisco CallManager service. Restart Cisco CallManager service if problem persists.
Error Message

CCM_CTI-CTI-6-kCtiSsRedirectCallErr : mRedirectedCallHandleToDir entry removed.

Explanation CTIHandler mRedirectedCallHandleToDir entry is removed.

Recommended Action Informational; no action is required.
Error Message

CCM_CTI-CTI-2-kCtiProviderCloseHeartbeatTimeout : CTI heartbeat timeout; provider closing.

Explanation CTI heartbeat timeout occurred. This causes CTIManager to close the application connection.

Recommended Action CTI application will need to reconnect; contact TAC if problem persists.
Error Message

CCM_CTI-CTI-4-kCtiDirectoryLoginFailure : CTI directory login failure. Sequence number [Long]

Explanation CTI Manager is unable to login to directory. Hence, application may not be able to see controlled device list.

Recommended Action Use correct username and password; see the username and password configured in Cisco CallManager administration. Also check if DC Directory service is running.
Error Message

CCM_CTI-CTI-3-kCtiIllegalQbeHeader : Illegal QBE header.

Explanation Because of illegal QBE header, QBE message has been rejected.

Recommended Action TSP/JTAPI may not be formatting QBE properly; contact TAC.
Error Message

CCM_CTI-CTI-3-kCtiIncompatibleProtocolVersion : Incompatible protocol version. Message Version [VoidPtr] Compatible Versions [VoidPtr] Current Version [VoidPtr] CallManager Version [String] IPAddress [String]

Explanation The JTAPI/TAPI application version is not compatible with this version of CTIManager, so received message has been rejected.

Recommended Action Verify correct version of application are being used; otherwise, contact TAC.
Error Message

CCM_CTI-CTI-6-kCtiDeviceOpened : Device opened. Device Name [String] Sequence Number [Long] Device ID [Long] Device Type [Long] CTI connection Id [Long] MediaControlled [Bool] RTP Address [String] CmAssignedAppID [Long]

Explanation Application opened a device.

Recommended Action Informational; no action is required.
Error Message

CCM_CTI-CTI-6-kCtiDeviceClosed : Device closed. Device Name [String] Device ID [Long] Device Type [Long] CTI Connection Id [Long] MediaControlled [Bool] RTP Address [String] Reason code. [Enum]

Explanation Application closed a device.

Recommended Action Informational; no action is required.

Reason Code - Enum Definitions

Enum Definitions - Reason

Value	Definition
0	Unknown
1	CallManager Failure
2	Device Unregistered with CallManager
3	Device failed to rehome to CallManager
4	Device removed
5	Provider controlling the device is closed

Error Message

CCM_CTI-CTI-4-kCtiDeviceOpenFailure : Device Open failed CTI Connection Id [Long] Device Name [String] ReasonCode [Enum]

Explanation Application is unable to open the device

Recommended Action Check the reason code and correct the problem.

Reason Code - Enum Definitions

Enum Definitions - Reason

Value	Definition
0x8ccc0052 (2362179666)	Illegal message format
0x8ccc0013 (2362179603)	Device already opened

Error Message

CCM_CTI-CTI-4-kCtiDeviceOpenFailAccessDenied : DeviceOpenRequest failure. User ID [String] Device Name [String] Device Type [Long]

Explanation Application is trying to access device not in its control.

Recommended Action Check the application sending the request or add the device to the user control list.
Error Message

CCM_CTI-CTI-6-kCtiDeviceOutofService : Device out of service. Device ID [Long] CTI Connection Id [Long] Device Name [String]

Explanation Device is out of service.

Recommended Action Informational; no action is required.
Error Message

CCM_CTI-CTI-6-kCtiDeviceInService : Device in service. Device ID [Long] CTI Connection Id [Long] Device Name [String] Call Manager Id [Long]

Explanation Device is back in service.

Recommended Action Informational; no action is required.
Error Message

CCM_CTI-CTI-6-kCtiLineOpened : Line opened. Sequence Number [Long] Directory Number [String] Partition [String] Device Name [String] CTI Connection Id [Long]

Explanation Application opened the line.

Recommended Action Informational; no action is required.
Error Message

CCM_CTI-CTI-3-kCtiLineOpenFailure : Unable to open the line CTI Connection Id [Long] Device Name [String] Directory Number [String] Partition [String] Reason . [Enum]

Explanation Application is unable to open the line

Recommended Action Check if the device is in the control list.

Reason Code - Enum Definitions

Enum Definitions - Reason

Value	Definition
0	NoneDefined
1	Access denied

Error Message

CCM_CTI-CTI-6-kCtiLineClosed : Line closed. Directory Number [String] Partition [String] CTI Connection Id [Long] Device Name [String] Reason code. [Enum]

Explanation Application closed the line.

Recommended Action Informational; no action is required.

Reason Code - Enum Definitions

Enum Definitions - Reason

Value	Definition
0	Unknown
1	CallManager Failure
2	Device Unregistered with CallManager
3	CTI failed to rehome the line
4	Undefined Line
5	Device removed
6	Provider controlling the device is closed

Error Message

CCM_CTI-CTI-4-kCtiLineOpenFailAccessDenied : Line open failed. Sequence Number [Int] Directory Number [String] Partition [String] Device Name [String] login ID of the user [String]

Explanation Application failed to open a line.

Recommended Action Add the device associated with the line to the user device control list.
Error Message

CCM_CTI-CTI-6-kCtiLineOutOfService : Line out of service. Directory Number [String] CTI Connection Id [Long] Device Name [String]

Explanation Line is going out of service.

Recommended Action Informational; no action is required.
Error Message

CCM_CTI-CTI-6-kCtiLineInService : Line in service. Line ID [Long] CTI Connection Id [Long]

Explanation Line is back in service.

Recommended Action Informational; no action is required.
Error Message

CCM_CTI-CTI-4-kCtiIllegalEnumHandle : Enumeration handle is not valid. Enumeration handle [Long] Enumeration object type [String]

Explanation Enumeration handle associated with the process of enumerating devices, lines or DNs is invalid.

Recommended Action Check whether all devices, lines or DNs configured for the application are available to the application.
Error Message

CCM_CTI-CTI-4-kCtiUnknownConnectionHandle : Connection handle is not valid. CTI Connection type [String] Instance number [Long]

Explanation Message has been received from an unknown connection. Message gets dropped.

Recommended Action Contact TAC if problem persists.
Error Message

CCM_CTI-CTI-4-kCtiQbeMessageTooLong : Incoming QBE message exceeds input buffer size CTI Connection type [String] Instance number [Long] Message length [Long]

Explanation Incoming QBE message exceeds input buffer size. Message gets dropped.

Recommended Action Contact TAC if problem persists.
Error Message

CCM_CTI-CTI-4-kCtiMaxDevicesPerProviderExceeded : Application has opened more devices than the limit

Explanation An application has opened more devices than the limit set in CTI service parameter MaxDevicesPerProvider

Recommended Action 1.Check the concerned application. 2.Check the CTI service Parameter MaxDevicesPerProvider. 3.Contact TAC
Error Message

CCM_CTI-CTI-4-kCtiMaxDevicesPerNodeExceeded : Application has opened more devices than the limit for each node

Explanation An application has opened more devices than the limit set in CTI service parameter MaxDevicesPerNode

Recommended Action 1.Check the concerned application. 2.Check the CTI service Parameter MaxDevicesPerNode. 3.Contact TAC
Error Message

CCM_CDR_REP-CDRREP-3-CDRFileDeliveryFailed : (s)FTP delivery of CDR files to the outside billing server failed. BillingServerAddress [String]

Explanation (s)FTP develiry of CDR files to the Billing Server outside of the cluster failed because of timeout or other reasons. Email alert will be sent to the admin.

Recommended Action 1. Check network link status. 2. Check if billing server is alive. 3. Check if (s)FTP Server on the billing server is running and accepting request. 4. Check if CDRM Configuration is correct - under serviceability->tools. 5. check CDR Repository Manager trace.
Error Message

CCM_CDR_REP-CDRREP-3-CDRAgentSendFileFailed : CDR Agent cannot send CDR files from CCM node to CDR Repository node within the CCM cluster CDRRepositoryNodeAddress [String] CDRAgentNodeAddress [String]

Explanation CDR Agent cannot send CDR files from CCM node to CDR Repository node within the cluster because of timeout or other reasons. Email alert will be sent to the admin.

Recommended Action 1. Check network link status. 2. Check if CDR Repository node (first node in the cluster) is alive. 3. Check if CDR Repository Manager is activated on the first node. 4. Check CDRM Configuration under serviceability->tools. 5. Check CDR Agent trace on the specific node where error occurred. 6. Check CDR Repository Manager trace.
Error Message

CCM_CDR_REP-CDRREP-4-CDRHWMExceeded : High Water Mark for CDR files reached, some successfully delivered CDR files have been deleted DiskUsageInMB [String]

Explanation The CDR files disk usage has exceeded the High Water Mark. CDRM deleted some successfully delivered CDR files that are still within the preservation duration, in order to bring the disk usage down to below HWM. Email alert will be sent to the admin.

Recommended Action 1. The preservation duration may be too long. Reduce it at serviceability->tools->CDRM Configuration. 2. Or to raise maximum allocated disk space and/or HWM for CDR files.
Error Message

CCM_CDR_REP-CDRREP-2-CDRMaximumDiskSpaceExceeded : The CDR files disk usage exceeded maximum disk allocation. Some undelivered files may have been deleted to bring disk usage down. DiskUsageInMB [String]

Explanation The CDR files disk usage has exceeded the maximum allocated disk space. CDRM may have deleted some CDR files that have not been sent to the outside billing servers yet, in order to bring the disk usage down to below High Water Mark. The decision whether to delete undelivered files or not depends on how deletionDisable flag is configured at CDRM Configuration page. Email alert will be sent to the admin.

Recommended Action 1. Check if there are too many undelivered CDR files accumulated due to some condition. 2. Check network link status. 3. Check if billing server is alive. 4. Check if (s)FTP Server on the billing server is running and accepting request. 5. Check if CDRM Configuration for billing servers is correct - under serviceability->tools. 6. Check if CDR files maximum disk allocation is too low - under serviceability->tools. 7. Check CDR Repository Manager trace under /var/log/active/cm/trace/cdrrep/log4j.
Error Message

CCM_CDR_REP-CDRREP-3-CDRFileDeliveryFailureContinues : (s)FTP delivery of CDR files failed on retries. BillingServerAddress [String]

Explanation (s)FTP develiry of CDR files to the Billing Server outside of the cluster failed on retries after the initial failure.

CCM_CDR_REP-CDRREP-3-CDRAgentSendFileFailureContinues : CDR Agent cannot send CDR files from CCM node to CDR Repository node on retries. CDRRepositoryNodeAddress [String] CDRAgentNodeAddress [String]

Explanation CDR Agent cannot send CDR files on retries after the initial failure from CCM node to CDR Repository node within the cluster.

CCM_CBB-CALLBACK-4-QRTRequest : User submitted problem report using Quality Report Tool. Category [String] Reason Code [String] Report Timestamp [String] Device name. [String] Device IP address. [String] Directory number [String]

Explanation User has experienced a problem with Phone and has submitted problem report.

Recommended Action Investigate the cause for problem report.
Error Message

CCM_SUMI-CMI-6-kCMIServiceStarted : Service now running.

Explanation CMI is now starting and running.

Recommended Action No action is required.
Error Message

CCM_SUMI-CMI-6-kCMIServiceStopped : Service now stopping.

Explanation Service is now stopping.

Recommended Action No action is required.
Error Message

CCM_SUMI-CMI-6-kCMIServiceStatus : Service running and working properly. Service Priority [String]

Explanation Service is running and working properly.

Recommended Action No action is required.
Error Message

CCM_SUMI-CMI-7-kCMIDebugAlarm : Alarm generated only for debugging purposes. Debug Message [String]

Explanation CMI has several debug messages that simulate real-time situations.

Recommended Action Report to Customer Service representative.
Error Message

CCM_SUMI-CMI-3-kCCMConnectionError : No CMI connection with Cisco CallManager. CallManager Name [String]

Explanation CMI cannot establish connection with Cisco CallManager.

Recommended Action Check the address/status of Cisco CallManager and the network.
Error Message

CCM_SUMI-CMI-3-kDisconnectionToCCM : CMI disconnection with Cisco CallManager. CallManager Name [String]

Explanation CMI lost connection to Cisco CallManager.

Recommended Action Check the status of Cisco CallManager and the network.
Error Message

CCM_SUMI-CMI-2-kStopBitConfigurationError : Process configuration parameter StopBit for CMI invalid. Illegal Stop Bit [String]

Explanation CMI cannot work properly because of the invalid StopBit configuration for serial port.

Recommended Action Check the process configuration parameter StopBit for CMI.
Error Message

CCM_SUMI-CMI-2-kParityConfigurationError : Process configuration parameter parity for CMI invalid. Illegal Parity [String]

Explanation CMI cannot work properly because of the invalid parity configuration for serial port.

Recommended Action Check the process configuration parameter parity for CMI.
Error Message

CCM_SUMI-CMI-2-kWSAStartupFailed : Windows socket startup failure. Error Information [String]

Explanation WinSock could not be started.

Recommended Action >Ensure Windows 2000 service pack 1 is installed because it might obstruct Winsock creation. Then try to restart CMI. If this alarm keeps appearing, report to Customer Service representative.
Error Message

CCM_SUMI-CMI-5-kConfigParaNotFound : Configuration parameter not found in database. Parameter Name and Information [String]

Explanation CMI cannot find this process configuration parameter in process configuration table.

Recommended Action Report to Customer Service representative to get the database upgrade.
Error Message

CCM_SUMI-CMI-5-kSMDIMessageError : Invalid DN in SMDI message. Invalid DN [String]

Explanation CMI cannot find the DN in database.

Recommended Action Check the configuration of voice-mail system. Or disable ValidateDns to avoid this alarm.
Error Message

CCM_SUMI-CMI-5-kSMDICmdError : Bad incoming SMDI message to CMI. Bad SMDI command [String]

Explanation CMI receives a bad incoming SMDI message.

Recommended Action Check the configuration of voice-mail system.
Error Message

CCM_SUMI-CMI-2-kSerialPortOpeningError : Error when CMI tries to open the Windows NT serial port. Serial Port Opening Error [String]

Explanation When CMI tries to open the serial port, Windows NT returns an error.

Recommended Action Make sure the serial port is available.
Error Message

CCM_SUMI-CMI-2-kSerialPortGetStatusError : Error when CMI tries to get the status of Windows NT serial port. Serial Port Getting Status Error [String]

Explanation When CMI tries to get the status of serial port, Windows NT returns an error.

Recommended Action Make sure the serial port available.
Error Message

CCM_SUMI-CMI-2-kSerialPortSetStatusError : Error when CMI tries to set the status of Windows NT serial port. Serial Port Setting Status Error [String]

Explanation When CMI tries to set the status of serial port, Windows NT returns an error.

Recommended Action Make sure the serial port is available.
Error Message

CCM_SUMI-CMI-3-kWritingFileFailure : CMI failure writing SMDI messages to the serial port. Error Information [String]

Explanation CMI opened the serial port; however it failed writing data to the serial port.

Recommended Action Restart CMI. If this alarm keeps appearing, report to Customer Service representative.
Error Message

CCM_SUMI-CMI-2-kReadingFileFailure : CMI failure reading SMDI messages from the serial port. Error Information [String]

Explanation CMI opened the serial port; however it failed reading data from the serial port.

Recommended Action Make sure the serial port is available. If this alarm keeps appearing, report to Customer Service representative.
Error Message

CCM_SUMI-CMI-3-kInvalidPortHandle : Invalid handle for the opened serial port. Error Information [String]

Explanation When CMI tries to write to the serial port, the handle for the opened serial port is invalid.

Recommended Action Make sure the serial port is available.
Error Message

CCM_SUMI-CMI-2-kVMDNConfigurationError : Voice-mail DN for CMI invalid. Invalid VoiceMailDN [String]

Explanation CMI cannot register with Cisco CallManager because of the invalid voice-mail DN.

Recommended Action Check the process configuration parameter VoiceMailDn for CMI.
Error Message

CCM_SUMI-CMI-4-kThreadKillingError : Error when CMI tries to kill the threads. Error Information [String]

Explanation When CMI tries to kill the threads, an error occurs.

Recommended Action Report to Customer Service representative.
Error Message

CCM_SUMI-CMI-4-kMemAllocFailed : Memory allocation not done using NEW function. Memory Allocation Failure [String]

Explanation When CMI uses "new" function to allocate memory, it fails.

Recommended Action Close some applications and check system resources.
Error Message

CCM_SUMI-CMI-1-kDBLException : DBL exception caught. DBL Exception [String]

Explanation When CMI initializes DBL, it catches an exception.

Recommended Action Make sure the Database is running. If this alarm keeps appearing, report to Customer Service representative.
Error Message

CCM_SUMI-CMI-1-kCOMException : COM exception caught. COM Exception [String]

Explanation When CMI initializes COM, it catches an exception.

Recommended Action Report to Customer Service representative.
Error Message

CCM_SUMI-CMI-1-kCMIException : CMI exception thrown. CMI Exception [String]

Explanation When CMI runs, it throws an exception.

Recommended Action The exception may be caused by wrong process configuration parameters or bad serial port status. Refer to the associated alarm for further information.
Error Message

CCM_SUMI-CMI-1-kUnknownException : CMI unknown exception caught.

Explanation When CMI runs, it catches an unknown exception.

Recommended Action Report to Customer Service representative.
Error Message

CCM_DB_LAYER-DB-3-ErrorStartingThreads : Error when starting threads. Service Name [String]

Explanation Cisco Database Layer Monitor could not start one or more threads.

Recommended Action Restart the database layer monitor service. If this error persists, enable the database layer monitor trace and contact TAC.
Error Message

CCM_DB_LAYER-DB-3-kDbConnectionFailed : Database connection failed. Additional Information [String]

Explanation An attempt to connect to database failed.

Recommended Action Enable trace for the database layer monitor to get specific error information.
Error Message

CCM_DB_LAYER-DB-1-NoDbConnectionAvailable : No database connection available.

Explanation Database layer could not find any working database connection.

Recommended Action Enable trace for the database layer monitor to get specific error information. Check network connectivity and operation of SQL server services.
Error Message

CCM_DB_LAYER-DB-6-ErrorChangeNotifyClientBlock : A change notification client is busy.

Explanation Changes made to the database are not being consumed by one of the recipients

Recommended Action Restart the Database Layer Monitor Service.
Error Message

CCM_DB_LAYER-DB-3-ErrorReadingInstalledRPMS : Could not read installed RPMs to populate componentversion table

Explanation The function that reads the rpm version information and populates database failed

Recommended Action Please report this error to the administrator
Error Message

CCM_DB_LAYER-DB-6-ErrorChangeNotifyClientTimeout : A change notification client is responding slowly.

Explanation A change notification recipient hasn't responded to change notification in several minutes. This may delay call processing features, such as call forwarding and so on.

Recommended Action If you plan to update many records in a short period time, Cisco strongly recommends that you implement the changes after the regular business day or when minimal call processing interruptions will occur.
Error Message

CCM_DB_LAYER-DB-1-ErrorChangeNotifyReconcile : A change notification shared memory reconciliation has happened

Explanation The change notification buffers in shared memory have been rebuilt due to conflicts.

Recommended Action This problem may have been already corrected. If unexpected behavior is observed, restart all Cisco Services in the cluster.
Error Message

CCM_DB_LAYER-DB-7-IDSEngineDebug : Indicates not noteworthy events from IDS database engine. Event Class ID [String] Event class message [String] Event Specific Message [String]

Explanation This alarm indicatesnot noteworthy events from IDS database engine

Recommended Action These alarms don't need user intervention
Error Message

CCM_DB_LAYER-DB-6-IDSEngineInformation : No error has occurred but some routine event completed in IDS database engine. Event Class ID [String] Event class message [String] Event Specific Message [String]

Explanation This alarm is informational. No error has occurred but some routine event completed in IDS database engine.

Recommended Action No action is necessary
Error Message

CCM_DB_LAYER-DB-2-IDSEngineCritical : Pay Attention. This alarm does not compromise data or prevent the use of the system. Event Class ID [String] Event class message [String] Event Specific Message [String]

Explanation Pay Attention. This alarm does not compromise data or prevent the use of the system.

Recommended Action This alarm needs monitoring by the db admin
Error Message

CCM_DB_LAYER-DB-3-IDSEngineFailure : Combined alarm for emergency and error situations. Something unexpected occurred that might compromise data or access to data or cause IDS to fail Event Class ID [String] Event class message [String] Event Specific Message [String]

Explanation This alarm indicates combined alarm for emergency and error situations. Something unexpected occurred that might compromise data or access to data or cause IDS to fail

Recommended Action Requires db admin intervention
Error Message

CCM_DB_LAYER-DB-6-IDSReplicationInformation : Information about IDS replication Event Class ID [String] Event class message [String] Event Specific Message [String]

Explanation This alarm gives you information about IDS Replication

Recommended Action This is information only no action recommended
Error Message

CCM_DB_LAYER-DB-3-IDSReplicationFailure : Combined alarm for emergency and error situations. IDS Replication has failed Event Class ID [String] Event class message [String] Event Specific Message [String]

Explanation This alarm indicates combined alarm for emergency and error situations. It indicates failure in IDS Replication

Recommended Action Requires db admin intervention
Error Message

CCM_CDR_INSERT-CDRINSERT-3-ErrorStartingThreads : Error when starting threads. Service Name [String]

Explanation Cisco Database Layer Monitor could not start one or more threads.

Recommended Action Restart the database layer monitor service. If this error persists, enable the database layer monitor trace and contact TAC.
Error Message

CCM_CDR_INSERT-CDRINSERT-3-kDbConnectionFailed : Database connection failed. Additional Information [String]

Explanation An attempt to connect to database failed.

Recommended Action Enable trace for the database layer monitor to get specific error information.
Error Message

CCM_CDR_INSERT-CDRINSERT-1-NoDbConnectionAvailable : No database connection available.

Explanation Database layer could not find any working database connection.

Recommended Action Enable trace for the database layer monitor to get specific error information. Check network connectivity and operation of SQL server services.
Error Message

CCM_CDR_INSERT-CDRINSERT-6-ErrorChangeNotifyClientBlock : A change notification client is busy.

Explanation Changes made to the database are not being consumed by one of the recipients

Recommended Action Restart the Database Layer Monitor Service.
Error Message

CCM_CDR_INSERT-CDRINSERT-3-ErrorReadingInstalledRPMS : Could not read installed RPMs to populate componentversion table

Explanation The function that reads the rpm version information and populates database failed

Recommended Action Please report this error to the administrator
Error Message

CCM_CDR_INSERT-CDRINSERT-6-ErrorChangeNotifyClientTimeout : A change notification client is responding slowly.

Explanation A change notification recipient hasn't responded to change notification in several minutes. This may delay call processing features, such as call forwarding and so on.

CCM_CDR_INSERT-CDRINSERT-1-ErrorChangeNotifyReconcile : A change notification shared memory reconciliation has happened

Explanation The change notification buffers in shared memory have been rebuilt due to conflicts.

Recommended Action This problem may have been already corrected. If unexpected behavior is observed, restart all Cisco Services in the cluster.
Error Message

CCM_CDR_INSERT-CDRINSERT-7-IDSEngineDebug : Indicates not noteworthy events from IDS database engine. Event Class ID [String] Event class message [String] Event Specific Message [String]

Explanation This alarm indicatesnot noteworthy events from IDS database engine

Recommended Action These alarms don't need user intervention
Error Message

CCM_CDR_INSERT-CDRINSERT-6-IDSEngineInformation : No error has occurred but some routine event completed in IDS database engine. Event Class ID [String] Event class message [String] Event Specific Message [String]

Explanation This alarm is informational. No error has occurred but some routine event completed in IDS database engine.

Recommended Action No action is necessary
Error Message

CCM_CDR_INSERT-CDRINSERT-2-IDSEngineCritical : Pay Attention. This alarm does not compromise data or prevent the use of the system. Event Class ID [String] Event class message [String] Event Specific Message [String]

Explanation Pay Attention. This alarm does not compromise data or prevent the use of the system.

Recommended Action This alarm needs monitoring by the db admin
Error Message

CCM_CDR_INSERT-CDRINSERT-3-IDSEngineFailure : Combined alarm for emergency and error situations. Something unexpected occurred that might compromise data or access to data or cause IDS to fail Event Class ID [String] Event class message [String] Event Specific Message [String]

Explanation This alarm indicates combined alarm for emergency and error situations. Something unexpected occurred that might compromise data or access to data or cause IDS to fail

Recommended Action Requires db admin intervention
Error Message

CCM_CDR_INSERT-CDRINSERT-6-IDSReplicationInformation : Information about IDS replication Event Class ID [String] Event class message [String] Event Specific Message [String]

Explanation This alarm gives you information about IDS Replication

Recommended Action This is information only no action recommended
Error Message

CCM_CDR_INSERT-CDRINSERT-3-IDSReplicationFailure : Combined alarm for emergency and error situations. IDS Replication has failed Event Class ID [String] Event class message [String] Event Specific Message [String]

Explanation This alarm indicates combined alarm for emergency and error situations. It indicates failure in IDS Replication

Recommended Action Requires db admin intervention
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-CiscoDRFMasterAgentStartFailure : DRF Master Agent was unable to start because it was unable to open port 4040 Reason [String]

Explanation DRF Master Agent was unable to start because it was unable to open port 4040

Recommended Action Check if port 4040 is not already in use.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-CiscoDRFLocalAgentStartFailure : DRF Local Agent was not able to start because it was unable to open port 4343 Reason [String]

Explanation DRF Local Agent was not able to start because it was unable to open port 4343

Recommended Action Check if port 4343 is not already in use.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-CiscoDRFLA2MAFailure : DRF Local Agent is not able to connect to Master Agent Reason [String]

Explanation DRF Local Agent is not able to connect to Master Agent

Recommended Action Check if the Master Agent is up and the port is authourized.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-CiscoDRFMA2LAFailure : Master Agent was unable to send a backup/restore request to the local agent. Reason [String]

Explanation Master Agent was unable to send a backup/restore request to the local agent.

Recommended Action Check to make sure that local agent is running.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-CiscoDRFBackupFailure : Cisco DRF Backup process failed Reason [String]

Explanation DRF Backup process encountered errors

Recommended Action Check if enough space is available on the destination (local drive, network drive or tape)
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-CiscoDRFRestoreFailure : DRF restore process failed Reason [String]

Explanation DRF Restore process encountered errors

Recommended Action Check if the disk on the machine with Master Agent activated has enough space. Check logs for further details.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-CiscoDRFBackupDeviceError : DRF Backup process is unable to access backup device. Reason [String]

Explanation DRF Backup process is unable to access backup device.

Recommended Action Check if the proper device has been defined in the DB.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-CiscoDRFRestoreDeviceError : DRF Restore process is unable to access backup device. Reason [String]

Explanation DRF Restore process is unable to access backup device.

Recommended Action Check if the proper device has been selected and is accessible.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-CiscoDRFInternalProcessFailure : DRF internal process has encountered an error. Reason [String]

Explanation DRF internal process has encountered an error.

Recommended Action Check DRF logs and restart master Agent
Error Message

CCM_CALLMANAGER-CALLMANAGER-4-CiscoDRFBackupInProgress : Unable to start a new backup/restore while another backup is still running Reason [String]

Explanation Unable to start a new backup/restore while another backup is still running

Recommended Action Start a new backup/restore only after the current backup is complete
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-CiscoDRFMABackupComponentFailure : DRF was unable to backup at least one component. Reason [String]

Explanation DRF requested a component to backup its' data. However, there was an error during the backup process and the component was not backed up.

Recommended Action Please check the component backup logs and contact support.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-CiscoDRFMARestoreComponentFailure : DRF was unable to restore at least one component. Reason [String]

Explanation DRF requested a component to restore its' data. However, there was an error during the restore process and the component was not restored.

Recommended Action Please check the component restore logs and contact support.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-CiscoDRFMABackupNodeDisconnect : The node being backed up disconnected from the Master Agent prior to being fully backed up. Reason [String]

Explanation The DRF Master Agent was running a backup operation on a CM node and the node disconnected before the backup operation was completed.

Recommended Action Please check the computer that disconnected during backup. If the computer was accidentally shutdown, restart the backup.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-CiscoDRFNoRegisteredComponent : No registered components available, backup failed Reason [String]

Explanation DRF backup failed since no registered components are available

Recommended Action Ensure at least one feature is registered before attempting a backup
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-CiscoDRFNoRegisteredFeature : No feature selected for backup Reason [String]

Explanation No feature selected for backup

Recommended Action Ensure at least one feature is configured before attempting a backup
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-CiscoDRFMARestoreNodeDisconnect : The node being restored disconnected from the Master Agent prior to being fully restored. Reason [String]

Explanation The DRF Master Agent was running a restore operation on a CM node and the node disconnected before the restore operation was completed.

Recommended Action Please check the computer that disconnected during restore. If the computer was accidentally shutdown, restart the restore.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-CiscoDRFSftpFailure : DRF sftp operation has failed Reason [String]

Explanation DRF sftp operation has failed

Recommended Action Ensure that the destination server is available, has appropriate permissions and sftp is running.
Error Message

CCM_CALLMANAGER-GENERIC-0-OutOfMemory : Out of memory.

Explanation The process has requested memory from the operating system, and there was not enough memory available.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-GENERIC-6-PermissionDenied : Permission denied.

Explanation An operation could not be completed because the process did not have authority to perform it.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-GENERIC-0-ServiceNotInstalled : Service not installed. Service Name [String]

Explanation An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.

Recommended Action Reinstall the service or call TAC.
Error Message

CCM_CALLMANAGER-GENERIC-6-ServiceStopped : Service stopped. IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Process ID [ULong]

Explanation A service has stopped.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-GENERIC-6-ServiceStarted : Service started. Process ID [ULong] IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Version Information. [String]

Explanation A service has started.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-GENERIC-4-ServiceStartupFailed : Service startup failure. Service Name [String]

Explanation An attempt to start up the specified service failed.

Recommended Action Restart the service.
Error Message

CCM_CALLMANAGER-GENERIC-0-FileWriteError : Can not write into a file. Primary File Path [String]

Explanation Failed to write into the primary file path.

Recommended Action Ensure that the primary file path is valid and the corresponding drive has sufficient disk space. Also, make sure that the path has security permissions similar to default log file path.
Error Message

CCM_TFTP-GENERIC-0-OutOfMemory : Out of memory.

Explanation The process has requested memory from the operating system, and there was not enough memory available.

Recommended Action No action is required.
Error Message

CCM_TFTP-GENERIC-6-PermissionDenied : Permission denied.

Explanation An operation could not be completed because the process did not have authority to perform it.

Recommended Action No action is required.
Error Message

CCM_TFTP-GENERIC-0-ServiceNotInstalled : Service not installed. Service Name [String]

Explanation An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.

Recommended Action Reinstall the service or call TAC.
Error Message

CCM_TFTP-GENERIC-6-ServiceStopped : Service stopped. IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Process ID [ULong]

Explanation A service has stopped.

Recommended Action No action is required.
Error Message

CCM_TFTP-GENERIC-6-ServiceStarted : Service started. Process ID [ULong] IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Version Information. [String]

Explanation A service has started.

Recommended Action No action is required.
Error Message

CCM_TFTP-GENERIC-4-ServiceStartupFailed : Service startup failure. Service Name [String]

Explanation An attempt to start up the specified service failed.

Recommended Action Restart the service.
Error Message

CCM_TFTP-GENERIC-0-FileWriteError : Can not write into a file. Primary File Path [String]

Explanation Failed to write into the primary file path.

CCM_SUMI-GENERIC-0-OutOfMemory : Out of memory.

Explanation The process has requested memory from the operating system, and there was not enough memory available.

Recommended Action No action is required.
Error Message

CCM_SUMI-GENERIC-6-PermissionDenied : Permission denied.

Explanation An operation could not be completed because the process did not have authority to perform it.

Recommended Action No action is required.
Error Message

CCM_SUMI-GENERIC-0-ServiceNotInstalled : Service not installed. Service Name [String]

Explanation An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.

Recommended Action Reinstall the service or call TAC.
Error Message

CCM_SUMI-GENERIC-6-ServiceStopped : Service stopped. IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Process ID [ULong]

Explanation A service has stopped.

Recommended Action No action is required.
Error Message

CCM_SUMI-GENERIC-6-ServiceStarted : Service started. Process ID [ULong] IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Version Information. [String]

Explanation A service has started.

Recommended Action No action is required.
Error Message

CCM_SUMI-GENERIC-4-ServiceStartupFailed : Service startup failure. Service Name [String]

Explanation An attempt to start up the specified service failed.

Recommended Action Restart the service.
Error Message

CCM_SUMI-GENERIC-0-FileWriteError : Can not write into a file. Primary File Path [String]

Explanation Failed to write into the primary file path.

CCM_MEDIA_STREAMING_APP-GENERIC-0-OutOfMemory : Out of memory.

Explanation The process has requested memory from the operating system, and there was not enough memory available.

Recommended Action No action is required.
Error Message

CCM_MEDIA_STREAMING_APP-GENERIC-6-PermissionDenied : Permission denied.

Explanation An operation could not be completed because the process did not have authority to perform it.

Recommended Action No action is required.
Error Message

CCM_MEDIA_STREAMING_APP-GENERIC-0-ServiceNotInstalled : Service not installed. Service Name [String]

Explanation An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.

Recommended Action Reinstall the service or call TAC.
Error Message

CCM_MEDIA_STREAMING_APP-GENERIC-6-ServiceStopped : Service stopped. IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Process ID [ULong]

Explanation A service has stopped.

Recommended Action No action is required.
Error Message

CCM_MEDIA_STREAMING_APP-GENERIC-6-ServiceStarted : Service started. Process ID [ULong] IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Version Information. [String]

Explanation A service has started.

Recommended Action No action is required.
Error Message

CCM_MEDIA_STREAMING_APP-GENERIC-4-ServiceStartupFailed : Service startup failure. Service Name [String]

Explanation An attempt to start up the specified service failed.

Recommended Action Restart the service.
Error Message

CCM_MEDIA_STREAMING_APP-GENERIC-0-FileWriteError : Can not write into a file. Primary File Path [String]

Explanation Failed to write into the primary file path.

CCM_CTI-GENERIC-0-OutOfMemory : Out of memory.

Explanation The process has requested memory from the operating system, and there was not enough memory available.

Recommended Action No action is required.
Error Message

CCM_CTI-GENERIC-6-PermissionDenied : Permission denied.

Explanation An operation could not be completed because the process did not have authority to perform it.

Recommended Action No action is required.
Error Message

CCM_CTI-GENERIC-0-ServiceNotInstalled : Service not installed. Service Name [String]

Explanation An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.

Recommended Action Reinstall the service or call TAC.
Error Message

CCM_CTI-GENERIC-6-ServiceStopped : Service stopped. IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Process ID [ULong]

Explanation A service has stopped.

Recommended Action No action is required.
Error Message

CCM_CTI-GENERIC-6-ServiceStarted : Service started. Process ID [ULong] IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Version Information. [String]

Explanation A service has started.

Recommended Action No action is required.
Error Message

CCM_CTI-GENERIC-4-ServiceStartupFailed : Service startup failure. Service Name [String]

Explanation An attempt to start up the specified service failed.

Recommended Action Restart the service.
Error Message

CCM_CTI-GENERIC-0-FileWriteError : Can not write into a file. Primary File Path [String]

Explanation Failed to write into the primary file path.

CCM_DB_LAYER-GENERIC-0-OutOfMemory : Out of memory.

Explanation The process has requested memory from the operating system, and there was not enough memory available.

Recommended Action No action is required.
Error Message

CCM_DB_LAYER-GENERIC-6-PermissionDenied : Permission denied.

Explanation An operation could not be completed because the process did not have authority to perform it.

Recommended Action No action is required.
Error Message

CCM_DB_LAYER-GENERIC-0-ServiceNotInstalled : Service not installed. Service Name [String]

Explanation An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.

Recommended Action Reinstall the service or call TAC.
Error Message

CCM_DB_LAYER-GENERIC-6-ServiceStopped : Service stopped. IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Process ID [ULong]

Explanation A service has stopped.

Recommended Action No action is required.
Error Message

CCM_DB_LAYER-GENERIC-6-ServiceStarted : Service started. Process ID [ULong] IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Version Information. [String]

Explanation A service has started.

Recommended Action No action is required.
Error Message

CCM_DB_LAYER-GENERIC-4-ServiceStartupFailed : Service startup failure. Service Name [String]

Explanation An attempt to start up the specified service failed.

Recommended Action Restart the service.
Error Message

CCM_DB_LAYER-GENERIC-0-FileWriteError : Can not write into a file. Primary File Path [String]

Explanation Failed to write into the primary file path.

CCM_CDR_INSERT-GENERIC-0-OutOfMemory : Out of memory.

Explanation The process has requested memory from the operating system, and there was not enough memory available.

Recommended Action No action is required.
Error Message

CCM_CDR_INSERT-GENERIC-6-PermissionDenied : Permission denied.

Explanation An operation could not be completed because the process did not have authority to perform it.

Recommended Action No action is required.
Error Message

CCM_CDR_INSERT-GENERIC-0-ServiceNotInstalled : Service not installed. Service Name [String]

Explanation An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.

Recommended Action Reinstall the service or call TAC.
Error Message

CCM_CDR_INSERT-GENERIC-6-ServiceStopped : Service stopped. IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Process ID [ULong]

Explanation A service has stopped.

Recommended Action No action is required.
Error Message

CCM_CDR_INSERT-GENERIC-6-ServiceStarted : Service started. Process ID [ULong] IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Version Information. [String]

Explanation A service has started.

Recommended Action No action is required.
Error Message

CCM_CDR_INSERT-GENERIC-4-ServiceStartupFailed : Service startup failure. Service Name [String]

Explanation An attempt to start up the specified service failed.

Recommended Action Restart the service.
Error Message

CCM_CDR_INSERT-GENERIC-0-FileWriteError : Can not write into a file. Primary File Path [String]

Explanation Failed to write into the primary file path.

CCM_TCD-GENERIC-0-OutOfMemory : Out of memory.

Explanation The process has requested memory from the operating system, and there was not enough memory available.

Recommended Action No action is required.
Error Message

CCM_TCD-GENERIC-6-PermissionDenied : Permission denied.

Explanation An operation could not be completed because the process did not have authority to perform it.

Recommended Action No action is required.
Error Message

CCM_TCD-GENERIC-0-ServiceNotInstalled : Service not installed. Service Name [String]

Explanation An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.

Recommended Action Reinstall the service or call TAC.
Error Message

CCM_TCD-GENERIC-6-ServiceStopped : Service stopped. IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Process ID [ULong]

Explanation A service has stopped.

Recommended Action No action is required.
Error Message

CCM_TCD-GENERIC-6-ServiceStarted : Service started. Process ID [ULong] IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Version Information. [String]

Explanation A service has started.

Recommended Action No action is required.
Error Message

CCM_TCD-GENERIC-4-ServiceStartupFailed : Service startup failure. Service Name [String]

Explanation An attempt to start up the specified service failed.

Recommended Action Restart the service.
Error Message

CCM_TCD-GENERIC-0-FileWriteError : Can not write into a file. Primary File Path [String]

Explanation Failed to write into the primary file path.

CCM_RIS-GENERIC-0-OutOfMemory : Out of memory.

Explanation The process has requested memory from the operating system, and there was not enough memory available.

Recommended Action No action is required.
Error Message

CCM_RIS-GENERIC-6-PermissionDenied : Permission denied.

Explanation An operation could not be completed because the process did not have authority to perform it.

Recommended Action No action is required.
Error Message

CCM_RIS-GENERIC-0-ServiceNotInstalled : Service not installed. Service Name [String]

Explanation An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.

Recommended Action Reinstall the service or call TAC.
Error Message

CCM_RIS-GENERIC-6-ServiceStopped : Service stopped. IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Process ID [ULong]

Explanation A service has stopped.

Recommended Action No action is required.
Error Message

CCM_RIS-GENERIC-6-ServiceStarted : Service started. Process ID [ULong] IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Version Information. [String]

Explanation A service has started.

Recommended Action No action is required.
Error Message

CCM_RIS-GENERIC-4-ServiceStartupFailed : Service startup failure. Service Name [String]

Explanation An attempt to start up the specified service failed.

Recommended Action Restart the service.
Error Message

CCM_RIS-GENERIC-0-FileWriteError : Can not write into a file. Primary File Path [String]

Explanation Failed to write into the primary file path.

CCM_CBB-GENERIC-0-OutOfMemory : Out of memory.

Explanation The process has requested memory from the operating system, and there was not enough memory available.

Recommended Action No action is required.
Error Message

CCM_CBB-GENERIC-6-PermissionDenied : Permission denied.

Explanation An operation could not be completed because the process did not have authority to perform it.

Recommended Action No action is required.
Error Message

CCM_CBB-GENERIC-0-ServiceNotInstalled : Service not installed. Service Name [String]

Explanation An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.

Recommended Action Reinstall the service or call TAC.
Error Message

CCM_CBB-GENERIC-6-ServiceStopped : Service stopped. IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Process ID [ULong]

Explanation A service has stopped.

Recommended Action No action is required.
Error Message

CCM_CBB-GENERIC-6-ServiceStarted : Service started. Process ID [ULong] IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Version Information. [String]

Explanation A service has started.

Recommended Action No action is required.
Error Message

CCM_CBB-GENERIC-4-ServiceStartupFailed : Service startup failure. Service Name [String]

Explanation An attempt to start up the specified service failed.

Recommended Action Restart the service.
Error Message

CCM_CBB-GENERIC-0-FileWriteError : Can not write into a file. Primary File Path [String]

Explanation Failed to write into the primary file path.

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgUserLocaleEnterpriseSvcParm : Error reading Enterprise User Locale configuration

Explanation A database exception was encountered when reading the default Enterprise User Locale setting. Default of US English will be used.

Recommended Action Verify that the Enterprise parameter setting for User Locale is configured using the CCM Admin web page. Restart the IP Media Streaming App service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-6-kRECICMPErrorNotification : REC stream ICMP error. Call ID [ULong] Party ID [ULong] Destination IP Address [String] IP Port [ULong]

Explanation A REC stream had an ICMP error; stream has been terminated.

Recommended Action No action is required.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-6-kMCBICMPErrorNotification : MCB stream ICMP error. Call ID [ULong] Party ID [ULong] Destination IP Address [String] IP Port [ULong]

Explanation A MCB stream had an ICMP error; stream has been terminated.

Recommended Action No action is required.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-6-kANNICMPErrorNotification : ANN stream ICMP error. Call ID [ULong] Party ID [ULong] Destination IP Address [String] IP Port [ULong]

Explanation A ANN stream had an ICMP error; stream has been terminated.

Recommended Action No action is required.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-4-kRECDeviceRecordNotFound : REC device record not found.

Explanation A device record for the recorder device was not found in the database.

Recommended Action If Recording functionality is required, add device to database.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-4-kMCBDeviceRecordNotFound : MCB device record not found.

Explanation A device record for the monitor conference bridge device was not found in the database.

Recommended Action If MCB functionality is required, add device to database.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-4-kANNDeviceRecordNotFound : ANN device record not found.

Explanation A device record for the announcer device was not found in the database.

Recommended Action If annunciator functionality is required, add device to database.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kRECDistMoveAbort : Aborted moving recording file File name [String]

Explanation Distribution of a recording file was aborted due to unavailable recording storage server or insufficient free space. The recording file will remain on the local drive until a RSS location is available.

Recommended Action Check for properly configured Recording Storage Server UNC paths and access rights for the IP Voice Media Storage service. Verify sufficient free space is available on either the primary or secondary RSS paths.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-5-kRECDistSecRSSRecResuming : Resuming distribution recording files to secondary storage server Secondary path [String]

Explanation The secondary recording storage server now has sufficient free space to resume storing of new recording files.

Recommended Action No action is required. This is a notification that recordings may resume.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-2-kRECDistSecRSSCritRecStopping : Secondary recording storage server is critically low on free space Secondary path [String]

Explanation The Secondary recording storage server path has reached the configured critical threshhold on available free disk space. New recordings will be disallowed and the recorder device will unregister from Call Manager.

Recommended Action Disk file maintenance is required to provide more free space. Suggest that: (a) old recording files be archived and/or deleted, or (b) change the primary/secondary RSS location.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-5-kRECDistPrimRSSRevertFromSecRSS : Resuming distribution recording files to primary storage server from secondary server Primary path [String]

Explanation The primary recording storage server now has sufficient free space to resume storing of new recording files. The recording files that have been stored on the secondary recording storage server will remain. It is left to the administrator to consolidate these if desired.

Recommended Action No action is required. This is a notification that new recording files will be distributed to the primary location.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-5-kRECDistPrimRSSRecResuming : Resuming distribution recording files to primary storage server Primary path [String]

Explanation The primary recording storage server now has sufficient free space to resume storing of new recording files.

Recommended Action No action is required. This is a notification that recordings may resume.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-2-kRECDistPrimRSSCritRecStopping : Primary recording storage server is critically low on free space Primary path [String]

Explanation The Primary recording storage server path has reached the configured critical threshhold on available free disk space. No secondary recording storage server is available.

Recommended Action Disk file maintenance is required to provide more free space. Suggest that: (a) old recording files be archived and/or deleted, (b) reconfigure to provide a secondary recording storage server location, or (c) change the primary RSS location. New recordings will be disallowed and the recorder device will unregister from Call Manager.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-1-kRECDistPrimRSSCritSwitchSecRSS : Primary recording storage server is critically low on free space Primary path [String]

Explanation The Primary recording storage server path has reached the configured critical threshhold on available free disk space. The recording distribution is switching to the secondary recording storage server.

Recommended Action Suggest that old recording files be archived and/or deleted to provide additional storage on the primary storage server. New recordings will be distributed to the secondary recording storage server. New recordings will automatically revert to the primary after additional disk space is provided. Recordings that are stored on the secondary server will remain on the secondary server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kRECDistFindNextChgFailed : Recording distribution find next directory change notification error LastError [ULong] Path Name [String]

Explanation An error was reported when the application attempted to re-enable directory change notifications. This may be caused by security privilages or configuration changes.

Recommended Action No action is required unless this occurs repeatedly. The service will automatically attempt to reinitialize monitoring of the configured local path.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kRECDistThreadException : Recording distribution manager thread exception Exception Code [ULong] EAX Register [ULong] EBX Register [ULong] ECX Register [ULong] EDX Register [ULong] ESI Register [ULong] EDI Register [ULong] EIP Register [ULong] ESP Register [ULong] EBP Register [ULong] Flags Register [ULong] CS Register [ULong] DS Register [ULong] ES Register [ULong] SS Register [ULong] FS Register [ULong] GS Register [ULong]

Explanation An unknown program exception has caused the recording distribution processing to terminate. Distribution of recording files will not be performed and may cause recording failures when a shortage of disk storage is reached.

Recommended Action Restart the Cisco IP Media Streaming App service and if the problem continues, report it to Cisco. Include CMS traces and Application Event log.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kRECDistThreadxFailed : Recorder distribution manager thread creation failed LastError [ULong]

Explanation The recording file distribution thread failed to create possibly due to low system resources.

Recommended Action Reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kRECDistExitEventCreationFailed : REC Distribution Manager exit event error LastError [ULong]

Explanation The needed events could not be created,; distribution of recording files will NOT be performed. This error may be caused by a shortage of system resources.

Recommended Action The service needs to be restarted; if the error occurs again, the server needs to be rebooted.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kRECSessMoveFileFailed : Local move recording file error LastError [ULong] Source File Name [String] Target File Name [String]

Explanation An error was reported when attempting to move a new recording WAV file from the local recording path into the distribution directory. This may be caused by security access rights or available disk storage.

Recommended Action Correct the problem and restart the IP Media Streaming App service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kRECSessCreateWavFailed : Create WAV file error LastError [ULong] File Name [String]

Explanation An error was reported when attempting to create a WAV file for recording. This may be caused by security access rights or available disk storage.

Recommended Action Correct the problem and restart the IP Media Streaming App service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kRECSessLocalPathFull : Local Recording disk storage shortage Free K-Bytes [ULong] Minimum K-Bytes [ULong] Local Recording Path [String]

Explanation The current amount of available disk storage for containing local real-time recording files is below the configured minimum. New recording sessions will not be allowed until additional free space is provided.

Recommended Action Perform neccessary disk file maintenance such as: (a) Remove old temporary or unneeded disk files. (b) Move or archive old recording files. (c) Delete old log files. (d) Reconfigure the local recording path to a different local disk drive with more free space.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kRECSessCreateEventError : REC session event creation error LastError [ULong]

Explanation The needed event could not be created,; the recording session will abort. This may be caused by low system resources.

Recommended Action If the error continues, the service needs to be restarted.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kRECMgrRecordSessionException : Unknown exception in recording session

Explanation An unknown program exception has caused a recorder session to terminate. This affects only one recording session.

Recommended Action If this problem continues then restart the IP Media Streaming App service and report the problem with CMS trace logs and Application event logs.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kRECMgrThreadException : Recorder manager thread exception Exception Code [ULong] EAX Register [ULong] EBX Register [ULong] ECX Register [ULong] EDX Register [ULong] ESI Register [ULong] EDI Register [ULong] EIP Register [ULong] ESP Register [ULong] EBP Register [ULong] Flags Register [ULong] CS Register [ULong] DS Register [ULong] ES Register [ULong] SS Register [ULong] FS Register [ULong] GS Register [ULong]

Explanation An unknown program exception has caused the recorder stream processing for recording to disk to terminate.

Recommended Action Restart the Cisco IP Media Streaming App service and if the problem continues, report it to Cisco. Include CMS traces and Application Event log.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kRECMgrThreadxFailed : Recorder manager thread creation failed LastError [ULong]

Explanation The recorder thread failed to create possibly due to low system resources.

Recommended Action Reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kRECMgrExitEventCreationFailed : REC Manager exit event error LastError [ULong]

Explanation The needed events could not be created,; the service will exit.

Recommended Action The service needs to be restarted; if the error occurs again, the system needs to be rebooted.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kRECMgrDeleteFileFailed : REC file deletion error LastError [ULong] File Name [String]

Explanation The operating system reported an error when attempting to delete a file. This may be due to incorrect security privilages.

Recommended Action Correct the error and restart the IP Media Streaming App Service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kRECMgrCreateDirFailed : REC create directory failed LastError [ULong] Path [String]

Explanation The operating system reported an error when attempting to create a subdirectory. This may be due to incorrect security privilages or incorrect service parameter settings.

Recommended Action Correct the error and restart the IP Media Streaming App Service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kPWavMgrThreadxFailed : WAV playing manager thread creation failed LastError [ULong]

Explanation The WAV file playing thread failed to create possibly due to low system resources.

Recommended Action Reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kPWavMgrExitEventCreateFailed : Creation of needed event failed. Error [ULong]

Explanation The needed events could not be created,; the service will exit.

Recommended Action The service needs to be restarted; if the error occurs again, the system needs to be rebooted.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kPWavMgrThreadException : WAV file manager thread exception Exception Code [ULong] EAX Register [ULong] EBX Register [ULong] ECX Register [ULong] EDX Register [ULong] ESI Register [ULong] EDI Register [ULong] EIP Register [ULong] ESP Register [ULong] EBP Register [ULong] Flags Register [ULong] CS Register [ULong] DS Register [ULong] ES Register [ULong] SS Register [ULong] FS Register [ULong] GS Register [ULong]

Explanation An unknown program exception has caused the background WAV file stream processing for announcement files to terminate.

Recommended Action Restart the Cisco IP Media Streaming App service and if the problem continues, report it to Cisco. Include CMS traces and Application Event log.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-RECDeviceRecoveryCreateFailed : REC device recovery create failure.

Explanation The REC device recovery class create failed, possibly due to lack of memory.

Recommended Action Reboot server if out of memory.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-MCBDeviceRecoveryCreateFailed : MCB device recovery create failure.

Explanation The MCB device recovery class create failed, possibly due to lack of memory.

Recommended Action Reboot server if out of memory.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-ANNDeviceRecoveryCreateFailed : ANN device recovery create failure.

Explanation The ANN device recovery class create failed, possibly due to lack of memory.

Recommended Action Reboot server if out of memory.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckRECUnknownException : Unknown exception. Device Name [String]

Explanation An unknown exception occurred while trying to check REC device information.

Recommended Action Fix problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckRECComException : COM error. Device Name [String] COM Description String [String]

Explanation A COM error occurred while tring to check REC device information.

Recommended Action Fix COM problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckRECDblException : Database exception. Device Name [String] Exception String [String] Exception ID [ULong]

Explanation A database exception occurred while trying to check REC device information.

Recommended Action Fix database problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckRECListUnknownException : Unknown exception. Device Name [String]

Explanation An unknown exception occurred while trying to check REC Cisco CallManager list information.

Recommended Action Fix problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckRECListComException : COM error. Device Name [String] COM Description String [String]

Explanation A COM error occurred while trying to check REC Cisco CallManager list information.

Recommended Action Fix COM problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckRECListDblException : Database exception. Device Name [String] Exception String [String] Exception ID [ULong]

Explanation A database exception occurred while trying to check REC Cisco CallManager list information.

Recommended Action Fix database problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMCBUnknownException : Unknown exception. Device Name [String]

Explanation An unknown exception occurred while trying to check MCB device information.

Recommended Action Fix problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMCBComException : COM error. Device Name [String] COM Description String [String]

Explanation A COM error occurred while tring to check MCB device information.

Recommended Action Fix COM problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMCBDblException : Database exception. Device Name [String] Exception String [String] Exception ID [ULong]

Explanation A database exception occurred while trying to check MCB device information.

Recommended Action Fix database problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMCBListUnknownException : Unknown exception. Device Name [String]

Explanation An unknown exception occurred while trying to check MCB Cisco CallManager list information.

Recommended Action Fix problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMCBListComException : COM error. Device Name [String] COM Description String [String]

Explanation A COM error occurred while trying to check MCB Cisco CallManager list information.

Recommended Action Fix COM problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMCBListDblException : Database exception. Device Name [String] Exception String [String] Exception ID [ULong]

Explanation A database exception occurred while trying to check MCB Cisco CallManager list information.

Recommended Action Fix database problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckANNUnknownException : Unknown exception. Device Name [String]

Explanation An unknown exception occurred while trying to check ANN device information.

Recommended Action Fix problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckANNComException : COM error. Device Name [String] COM Description String [String]

Explanation A COM error occurred while tring to check ANN device information.

Recommended Action Fix COM problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckANNDblException : Database exception. Device Name [String] Exception String [String] Exception ID [ULong]

Explanation A database exception occurred while trying to check ANN device information.

Recommended Action Fix database problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckANNListUnknownException : Unknown exception. Device Name [String]

Explanation An unknown exception occurred while trying to check ANN Cisco CallManager list information.

Recommended Action Fix problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckANNListComException : COM error. Device Name [String] COM Description String [String]

Explanation A COM error occurred while trying to check ANN Cisco CallManager list information.

Recommended Action Fix COM problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckANNListDblException : Database exception. Device Name [String] Exception String [String] Exception ID [ULong]

Explanation A database exception occurred while trying to check ANN Cisco CallManager list information.

Recommended Action Fix database problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckANNEnterpriseComException : COM error. Device Name [String] COM Description String [String]

Explanation A COM error occurred while trying to check ANN enterprise parameters.

Recommended Action Fix COM problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckANNEnterpriseDblException : Database exception. Device Name [String] Exception String [String] Exception ID [ULong]

Explanation A database exception occurred while trying to check ANN enterprise parameters.

Recommended Action Fix database problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckANNEnterpriseUnknownException : Unknown exception. Device Name [String]

Explanation An unknown exception occurred while trying to check ANN enterprise parameters.

Recommended Action Fix problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgRECListUnknownException : Unknown exception. Device Name [String]

Explanation An unknown exception occurred while trying to read REC device Cisco CallManager list information.

Recommended Action Device will not start; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgRECListComException : COM error. Device Name [String] COM Description String [String]

Explanation A COM error occurred while trying to read REC device Cisco CallManager list information.

Recommended Action Device will not start; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgRECListDblException : Database exception. Device Name [String] Exception String [String] Exception ID [ULong]

Explanation A database exception occurred while trying to read REC device Cisco CallManager list information.

Recommended Action Device will not start; fix database problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgRECUnknownException : Unknown exception. Device Name [String]

Explanation An unknown exception occurred while trying to read REC device configuration information.

Recommended Action Device will not start; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgRECComException : COM error. Device Name [String] COM Description String [String]

Explanation A COM error occurred while trying to read REC device configuration information.

Recommended Action Device will not start; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgRECDblException : Database exception. Device Name [String] Exception String [String] Exception ID [ULong]

Explanation A database exception occurred while trying to read REC device configuration information.

Recommended Action Device will not start; fix database problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgANNListUnknownException : Unknown exception. Device Name [String]

Explanation An unknown exception occurred while trying to read ANN device Cisco CallManager list information.

Recommended Action Device will not start; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgANNListComException : COM error. Device Name [String] COM Description String [String]

Explanation A COM error occurred while trying to read ANN device Cisco CallManager list information.

Recommended Action Device will not start; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgANNListDblException : Database exception. Device Name [String] Exception String [String] Exception ID [ULong]

Explanation A database exception occurred while trying to read ANN device Cisco CallManager list information.

Recommended Action Device will not start; fix database problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgANNUnknownException : Unknown exception. Device Name [String]

Explanation An unknown exception occurred while trying to read ANN device configuration information.

Recommended Action Device will not start; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgANNComException : COM error. Device Name [String] COM Description String [String]

Explanation A COM error occurred while trying to read ANN device configuration information.

Recommended Action Device will not start; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgANNDblException : Database exception. Device Name [String] Exception String [String] Exception ID [ULong]

Explanation A database exception occurred while trying to read ANN device configuration information.

Recommended Action Device will not start; fix database problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMCBListUnknownException : Unknown exception. Device Name [String]

Explanation An unknown exception occurred while trying to read MCB device Cisco CallManager list information.

Recommended Action Device will not start; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMCBListComException : COM error. Device Name [String] COM Description String [String]

Explanation A COM error occurred while trying to read MCB device Cisco CallManager list information.

Recommended Action Device will not start; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMCBListDblException : Database exception. Device Name [String] Exception String [String] Exception ID [ULong]

Explanation A database exception occurred while trying to read MCB device Cisco CallManager list information.

Recommended Action Device will not start; fix database problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMCBUnknownException : Unknown exception. Device Name [String]

Explanation An unknown exception occurred while trying to read MCB device configuration information.

Recommended Action Device will not start; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMCBComException : COM error. Device Name [String] COM Description String [String]

Explanation A COM error occurred while trying to read MCB device configuration information.

Recommended Action Device will not start; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMCBDblException : Database exception. Device Name [String] Exception String [String] Exception ID [ULong]

Explanation A database exception occurred while trying to read MCB device configuration information.

Recommended Action Device will not start; fix database problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgEnterpriseException : Enterprisewide configuration exception

Explanation An unknown exception occured reading Enterjprisewide configuration settings.

Recommended Action Verify the enterprise configuration settings and restart the IP Media Streaming Service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-m_MtpDevice.m_DeviceName : User Locale Enterprise parameter error

Explanation Unable to read the User Locale enterprise parameter configuration setting. Announcements will default to United States English locale.

Recommended Action Verify the enterprise configuration setting for User Locale is configured and restart the IP Media Streaming Service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgANNXmlFileNotFound : ANN configuration for XML file not found

Explanation Unable to read the Clusterwide service parameter for ANN XML configuration file or XML path. The default of C:\Program Files\Cisco\ANN\Annunciator.xml will be used.

Recommended Action Verify the Cisco IP Voice Media Streaming App service parameter settings.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kCfgListUnknownException : Unknown Configuration Exception

Explanation An exception error was generated reading the service parameter settings.

Recommended Action Restart the server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kCfgListComException : Configuration COM Exception Exception description [String]

Explanation A COM exception error was generated reading the service parameter settings for devices.

Recommended Action Verify that service parameters can be viewed using CCM Administration. If they can then restart the service or server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kCfgListDblException : Configuration DBL Exception Exception description [String] Exception identifier [ULong]

Explanation An exception error was generated reading the service parameter settings for devices.

Recommended Action Verify that service parameters can be viewed using CCM Administration. If they can then restart the service or server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-6-kRECDeviceStartingDefaults : REC device configuration not found, starting with defaults.

Explanation The REC device configuration was not found, starting with defaults.

Recommended Action Configure the REC device properly in the database.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-6-kANNDeviceStartingDefaults : ANN device configuration not found, starting with defaults.

Explanation The ANN device configuration was not found, starting with defaults.

Recommended Action Configure the ANN device properly in the database.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-6-kMCBDeviceStartingDefaults : MCB device configuration not found, starting with defaults.

Explanation The MCB device configuration was not found, starting with defaults.

Recommended Action Configure the MCB device properly in the database.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kRequestedRECStreamsFailed : REC requested streams failure. Requested streams [ULong] Allocated streams [ULong]

Explanation The number of requested half-duplex streams was not available.

Recommended Action Make sure the correct number of streams is needed; if OK, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kRequestedANNStreamsFailed : ANN requested streams failure. Requested streams [ULong] Allocated streams [ULong]

Explanation The number of requested halfl-duplex streams was not available.

Recommended Action Make sure the correct number of streams is needed; if OK, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kRequestedMCBStreamsFailed : MCB requested streams failure. Requested streams [ULong] Allocated streams [ULong]

Explanation The number of requested full-duplex streams was not available.

Recommended Action Make sure the correct number of streams is needed; if OK, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kANNAudioTftpMgrStartFailed : TFTP start file transfer failed File name [String]

Explanation Unable to start transfering a file from TFTP server.

Recommended Action Verify the file name exists on the TFTP server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kANNAudioTftpMgrCreate : Unable to create TFTP client TFTP Server [String]

Explanation Unable to create a client TFTP session with the TFTP server.. This may be due to the server not running, or an incorrect server name configuration setting in service paramenters. This operation will be retried periodically.

Recommended Action Verify the TFTP server is operating and configuration settings are correct.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kANNAudioOpenFailed : Open announcement file failed LastError [ULong] File name [String]

Explanation An error was reported when attempting to open an announcement file for reading.

Recommended Action Verify the file exists and the Cisco IP Voice Media Streaming App service has proper access rights to open the file for reading.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kANNAudioInvalidLocale : Invalid ANN locale configuration Locale name [String] Locale identifier [ULong]

Explanation A locale configuration was found that contains a missing locale name or locale identifier. This is configured in the XML file specified in the ANN_XMLFile service parameter setting.

Recommended Action Correct the error.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kANNAudioUndefinedLocale : Unknown ANN Locale Locale identifier [ULong]

Explanation The requested Locale for an announcement is not configured in the XML file specified in the ANN_XMLFile service parameter.

Recommended Action Add the locale and related announcements to the XML file.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kANNAudioUndefinedAnnID : Requested announcement not found Locale name [String] Announcement identifier [ULong]

Explanation The requested announcement is not configured in the XML file configured in the ANN_XMLFile service parameter.

Recommended Action Add the announcment.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kANNAudioComException : ANN TFTP COM exception File name [String] Reason [String]

Explanation A COM exception occured while processing the specified file.

Recommended Action Review the file for possible format errors or missing elements.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kANNAudioXmlLoadFailed : ANN XML parsing error File name [String] Reason [String]

Explanation There is a syntax error in the specified file.

Recommended Action Correct the syntax error.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kANNAudioXmlSyntax : ANN XML invalid element File name [String]

Explanation There is an invalid element in the specified file.

Recommended Action Correct the error.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kANNAudioXmlComErr : A COM error creating an instance of "msxml2.domdocument" File name [String]

Explanation An error occured when creating an instance of "msxml2.domdocument" possibly due to a system configuration error where the Microsoft MSXML2 object is not installed and registered properly.

Recommended Action Restart the server and if this reoccurs, report the problem to Cisco.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kANNAudioTftpFileMissing : ANN TFTP file missing File name [String]

Explanation A file was not found on the TFTP server to be downloaded to the announcement server.

Recommended Action Correct the error.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kANNAudioCreateDirFailed : ANN TFTP create path error LastError [ULong] Path Name [String]

Explanation Unable to create a subdirectory to contain announcement files. This may be caused by insufficient security rights assigned to the Cisco IP Voice Media Streaming App service, by insufficient disk storage, or invalid service parameter setting for ANN_LocalPath.

Recommended Action Correct the error and restart the IP Voice Media Streaming App service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kANNAudioThreadWaitFailed : ANN TFTP event wait error LastError [ULong]

Explanation An error was reported while waiting for a list of events. Announcement files will not be automatically updated.

Recommended Action Restart the Cisco IP Voice Media Streaming App service. If the error continues, restart the serverr.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kANNAudioThreadException : ANN TFTP transfer exception failure Exception Code [ULong] EAX Register [ULong] EBX Register [ULong] ECX Register [ULong] EDX Register [ULong] ESI Register [ULong] EDI Register [ULong] EIP Register [ULong] ESP Register [ULong] EBP Register [ULong] Flags Register [ULong] CS Register [ULong] DS Register [ULong] ES Register [ULong] SS Register [ULong] FS Register [ULong] GS Register [ULong]

Explanation An unknown program exception has caused the background TFTP file transfer processing for announcement files to terminate. Announcement files will not be automatically updated.

Recommended Action Restart the Cisco IP Media Streaming App service and if the problem continues, report it to Cisco. Include CMS traces and Application Event log.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kANNAudioThreadxFailed : ANN TFTP transfer thread creation failed LastError [ULong]

Explanation The ANN background TFTP file transfer processing thread failed to create possibly due to low system resources.

Recommended Action Reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-CFBDeviceRecoveryCreateFailed : CFB device recovery create failure.

Explanation The CFB device recovery class create failed, possibly due to lack of memory.

Recommended Action Reboot server if out of memory.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kAddIpVmsRenderFailed : Add IP VMS render filter-to-filter graph failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to add the IP VMS render filter-to-filter graph failed; audio source will not play possibly due to the lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-6-kCFBDeviceRecordNotFound : CFB device record not found.

Explanation A device record for the conference bridge device was not found in the database.

Recommended Action If CFB functionality is required, add device to database.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-6-kCFBDeviceStartingDefualts : CFB device configuration not found, starting with defaults.

Explanation The CFB device configuration was not found, starting with defaults.

Recommended Action Configure the CFB device properly in the database.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-6-kCFBICMPErrorNotification : CFB stream ICMP error. Call ID [ULong] Party ID [ULong] Destination IP Address [String] IP Port [ULong]

Explanation A CFB stream had an ICMP error; stream has been terminated.

Recommended Action No action is required.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kChangeNotifyServiceCreationFailed : Database change notification subsystem not starting.

Explanation The change notification subsystem failed to start; the service will exit.

Recommended Action The service needs to be restarted; if the error occurs again, the system needs to be rebooted.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kChangeNotifyServiceGetEventFailed : Invalid notification event returned by database change notification.

Explanation The change notification subsystem returned an invalid notification event; the service will exit.

Recommended Action The service needs to be restarted; if the error occurs again, the system needs to be rebooted.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kChangeNotifyServiceRestartFailed : Database change notification restart failure.

Explanation The change notification subsystem failed to restart.

Recommended Action This service has change notification disabled, it may be reenabled at a later time or restart service to reenable immediately.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kCreateAudioSourcesFailed : Creating audio source class failed.

Explanation Unable to create audio source class; this may be due to lack of memory.

Recommended Action Reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kCreateControlFailed : Stream Control create failure. Audio Source ID [ULong] Codec Type [String]

Explanation Create stream control class; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kCreateGraphManagerFailed : Get graph manager failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to get the graph manager failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-6-kReadCfgIpTosMediaResourceToCmNotFound : IP TOS MediaResource to Cm value not found.

Explanation The IP Type-of-Service Media Resource To Call Manager value not found in the database, defaulting its value to 0x68.

Recommended Action Create Ip Type-of-Service Media Resource To Call Manager in database.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckCFBComException : COM error. Device Name [String] COM Description String [String]

Explanation A COM error occurred while trying to check CFB device information.

Recommended Action Fix COM problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckCFBConfigComException : COM error. Device Name [String] COM Description String [String]

Explanation A COM error occurred while trying to check CFB device configuration information.

Recommended Action Fix COM problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckCFBConfigDblException : Database exception. Device Name [String] Exception String [String] Exception ID [ULong]

Explanation A database exception occurred while trying to check CFB device configuration information.

Recommended Action Fix database problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckCFBConfigUnknownException : Unknown exception. Device Name [String]

Explanation An unknown exception occurred while trying to check CFB device configuration information.

Recommended Action Fix problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckCFBDblException : Database exception. Device Name [String] Exception String [String] Exception ID [ULong]

Explanation A database exception occurred while trying to check CFB device information.

Recommended Action Fix database problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckCFBListComException : COM error. Device Name [String] COM Description String [String]

Explanation A COM error occurred while trying to check CFB Cisco CallManager list information.

Recommended Action Fix COM problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckCFBListDblException : Database exception. Device Name [String] Exception String [String] Exception ID [ULong]

Explanation A database exception occurred while trying to check CFB Cisco CallManager list information.

Recommended Action Fix database problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckCFBListUnknownException : Unknown exception. Device Name [String]

Explanation An unknown exception occurred while trying to check CFB Cisco CallManager list information.

Recommended Action Fix problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckCFBUnknownException : Unknown exception. Device Name [String]

Explanation An unknown exception occurred while trying to check CFB device information.

Recommended Action Fix problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDBCheckDblGetNodeNameFailed : Database layer select my process node failure.

Explanation The database layer was unable to find/determine the current node on which this service is running.

Recommended Action Configure the database properly.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMOHAudioSourceComException : COM error. Device Name [String] COM Description String [String]

Explanation A COM error occurred while trying to check MOH audio source information.

Recommended Action Fix COM problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMOHAudioSourceDblException : Database exception. Device Name [String] Exception String [String] Exception ID [ULong]

Explanation A database exception occurred while trying to check MOH audio source information.

Recommended Action Fix database problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMOHAudioSourceUnknownException : Unknown exception. Device Name [String]

Explanation An unknown exception occurred while trying to check MOH audio source information.

Recommended Action Fx problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMOHComException : COM error. Device Name [String] COM Description String [String]

Explanation A COM error occurred while trying to check MOH device information.

Recommended Action Fix COM problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMOHDblException : Database exception. Device Name [String] Exception String [String] Exception ID [ULong]

Explanation A database exception occurred while trying to check MOH device information.

Recommended Action Fix database problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMOHEnterpriseComException : COM error. Device Name [String] COM Description String [String]

Explanation A COM error occurred while trying to check MOH enterprise parameters.

Recommended Action Fix COM problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMOHEnterpriseDblException : Database exception. Device Name [String] Exception String [String] Exception ID [ULong]

Explanation A database exception occurred while trying to check MOH enterprise parameters.

Recommended Action Fix database problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMOHEnterpriseUnknownException : Unknown exception. Device Name [String]

Explanation An unknown exception occurred while trying to check MOH enterprise parameters.

Recommended Action Fix problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMOHListComException : COM error. Device Name [String] COM Description String [String]

Explanation A COM error occurred while trying to check MOH Cisco CallManager list information.

Recommended Action Fix COM problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMOHListDblException : Database exception. Device Name [String] Exception String [String] Exception ID [ULong]

Explanation A database exception occurred while trying to check MOH Cisco CallManager list information.

Recommended Action Fix database problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMOHListUnknownException : Unknown exception. Device Name [String]

Explanation An unknown exception occurred while trying to check MOH Cisco CallManager list information.

Recommended Action Fix problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMOHServerComException : COM error. Device Name [String] COM Description String [String]

Explanation A COM error occurred while trying to check MOH server information.

Recommended Action Fix COM problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMOHServerDblException : Database exception. Device Name [String] Exception String [String] Exception ID [ULong]

Explanation A database exception occurred while trying to check MOH server information.

Recommended Action Fix database problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMOHServerUnknownException : Unknown exception. Device Name [String]

Explanation An unknown exception occurred while trying to check MOH server information.

Recommended Action Fix problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMOHUnknownException : Unknown exception. Device Name [String]

Explanation An unknown exception occurred while trying to check MOH device information.

Recommended Action Fix problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMTPComException : COM error. Device Name [String] COM Description String [String]

Explanation A COM error occurred while tring to check MTP device information.

Recommended Action Fix COM problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMTPConfigComException : COM error. Device Name [String] COM Description String [String]

Explanation A COM error occurred while trying to check MOH device configuration information.

Recommended Action Fix COM problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMTPConfigDblException : Database exception. Device Name [String] Exception String [String] Exception ID [ULong]

Explanation A database exception occurred while trying to check MTP device configuration information.

Recommended Action Fix database problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMTPConfigUnknownException : Unknown exception. Device Name [String]

Explanation An unknown exception occurred while trying to check MTP device configuration information.

Recommended Action Fix problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMTPDblException : Database exception. Device Name [String] Exception String [String] Exception ID [ULong]

Explanation A database exception occurred while trying to check MTP device information.

Recommended Action Fix database problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMTPListComException : COM error. Device Name [String] COM Description String [String]

Explanation A COM error occurred while trying to check MTP Cisco CallManager list information.

Recommended Action Fix COM problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMTPListDblException : Database exception. Device Name [String] Exception String [String] Exception ID [ULong]

Explanation A database exception occurred while trying to check MTP Cisco CallManager list information.

Recommended Action Fix database problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMTPListUnknownException : Unknown exception. Device Name [String]

Explanation An unknown exception occurred while trying to check MTP Cisco CallManager list information.

Recommended Action Fix problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDbCheckMTPUnknownException : Unknown exception. Device Name [String]

Explanation An unknown exception occurred while trying to check MTP device information.

Recommended Action Fix problem; database changes will not be detected.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceDriverCFBConfigurationFailed : Device driver configuration for MTP failure.

Explanation The call to the device driver to set and get the MTP configuration failed. This normally happens when the incorrect version of the device driver is running. The service will terminate.

Recommended Action Stop and start the device driver and try starting the service again. If it still fails, make sure the proper device driver is there (ipvms.sys) and try again.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceDriverError : IP voice media streaming device driver error. Error [String]

Explanation The IP voice media streaming device driver returned an error.

Recommended Action Stop and start the device driver and try starting the service again. If it still fails, make sure the proper device driver is there (ipvms.sys) and try again.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceDriverMOHConfigurationFailed : Device driver configuration for MTP failure.

Recommended Action Stop and start the device driver and try starting the service again. If it still fails, make sure the proper device driver is there (ipvms.sys) and try again.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceDriverMTPConfigurationFailed : Device driver configuration for MTP failure.

Recommended Action Stop and start the device driver and try starting the service again. If it still fails, make sure the proper device driver is there (ipvms.sys) and try again.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrCreateFailed : Device manager create failure. Device Name [String] Server Number [ULong] Server Name [String]

Explanation The device manager class create failed; possibly due to lack of memory.

Recommended Action Reboot server if out of memory.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrExitEventCreationFailed : Creation of device manager exit event failure. Device Name [String] Trace Name [String] Error [ULong]

Explanation The exit event could not be created for the specified device.

Recommended Action Check whether system is out of resources; reboot system if needed.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrLockoutWithCallManager : Cisco CallManager in lockout. Trace Name [String]

Explanation The specified Cisco CallManager is in a lockout until it responds or terminates the TCP link. The Cisco CallManager will not be used.

Recommended Action To force CallManager out of lockout, restart Cisco CallManager service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-6-kDeviceMgrMoreThan50SocketEvents : More than 50 events returned from TCP link. Trace Name [String]

Explanation The specified Cisco CallManager TCP link has returned a large number of TCP events.

Recommended Action No action is required.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrOpenReceiveFailedOutOfStreams : Open receive failure. Trace Name [String]

Explanation The open receive call failed; device driver was out of streams.

Recommended Action Increase stream resources or add new server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrRegisterKeepAliveResponseError : Cisco CallManager not responding. Trace Name [String]

Explanation The specified Cisco CallManager is not responding to the keepalive message.

Recommended Action Cisco CallManager may have gone down; check network connections.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-6-kDeviceMgrRegisterWithCallManager : Register with Cisco CallManager. Trace Name [String]

Explanation Device manager registered with the specified Cisco CallManager.

Recommended Action No action is required.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrRegisterWithCallManagerError : Connection error with Cisco CallManager. Trace Name [String]

Explanation Device manager registered with the specified Cisco CallManager and got a socket error or disconnect.

Recommended Action No action is required; device recovery will handle this.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrSocketDrvNotifyEvtCreateFailed : Create driver notification event failure. Device Name [String] Trace Name [String] Error [ULong]

Explanation The device driver notify event cannot be created for the specified device.

Recommended Action Check whether system is out of resources; reboot system if needed.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrSocketNotifyEventCreateFailed : Creation socket event failure. Device Name [String] Trace Name [String] Error [ULong]

Explanation The socket notify event could not be created for the specified device.

Recommended Action Check whether system is out of resources; reboot system if needed.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrStartTransmissionOutOfStreams : Start transmission failure. Trace Name [String]

Explanation The start transmission call failed; device driver was out of streams.

Recommended Action Increase stream resources or add new server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrThreadException : Exception in device manager thread. Trace Name [String] Exception Code [ULong] EAX Register [ULong] EBX Register [ULong] ECX Register [ULong] EDX Register [ULong] ESI Register [ULong] EDI Register [ULong] EIP Register [ULong] ESP Register [ULong] EBP Register [ULong] Flags Register [ULong] CS Register [ULong] DS Register [ULong] ES Register [ULong] SS Register [ULong] FS Register [ULong] GS Register [ULong]

Explanation An exception occurred in the specified device manager thread.

Recommended Action MOH will automatically reset.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrThreadWaitFailed : Wait call failure in device manager thread. Trace Name [String]

Explanation The wait call failed in device manager thread, the device will be restarted.

Recommended Action No action is required.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrThreadxFailed : Creation of thread failure. Device Name [String] Trace Name [String] Error [ULong]

Explanation The device manager thread create failed for the specified device.

Recommended Action Check whether system is out of resources; reboot system if needed.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-6-kDeviceMgrUnregisterWithCallManager : Unregister with Cisco CallManager. Trace Name [String]

Explanation Device manager unregistered with the specified Cisco CallManager.

Recommended Action No action is required.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDownloadMOHFileFailed : Download request failure. File Name [String]

Explanation The TFTP download request failed.

Recommended Action Validate the TFTP IP address in the database and that the file exists.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputAddAudioCaptureDeviceFailed : Add fixed audio source to filter graph failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to add the fixed audio source to the filter graph failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputAddG711AlawIpVmsRenderFailed : Add fixed G711 a-law IP VMS render filter-to-filter graph failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to add the fixed G711 a-law IP VMS render filter-to-filter graph failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputAddG711UlawIpVmsRenderFailed : Add fixed G711 ulaw IP VMS render filter to filter graph failed Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to add the fixed G711 mu-law IP VMS render filter-to-filter graph failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputAddG729IpVmsRenderFailed : Add fixed G729 IP VMS render filter-to-filter graph failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to add the fixed G729 IP VMS render filter-to-filter graph failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputAddMOHEncoderFailed : Add fixed MOH encode filter-to-filter graph failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to add the fixed MOH encode filter-to-filter graph failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputAddWideBandIpVmsRenderFailed : Add fixed wideband IP VMS render filter-to-filter graph failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to add the fixed wideband IP VMS render filter-to-filter graph failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputAudioCapMOHEncoderConnFailed : Connect fixed audio capture device to MOH encoder failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to connect the fixed audio source device to the MOH encoder failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputAudioCaptureCreateFailed : Get fixed system device enumerator failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to get the fixed system device enumerator failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputClassEnumeratorCreateFailed : Create fixed class enumerator failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to create the fixed class enumerator failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputCreateControlFailed : Fixed stream control create failure. Audio Source ID [ULong] Codec Type [String]

Explanation Create fixed stream control class failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputCreateSoundCardFailed : Fixed stream sound card interface create failure. Audio Source ID [ULong] Codec Type [String]

Explanation Create fixed stream sound card class failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputInitSoundCardFailed : Fixed stream sound card interface initialization failure. Audio Source ID [ULong] System error code [ULong] Error text [String] Device name [String]

Explanation Initialization of sound card failed; audio source will not play possibly due to missing or unconfigured USB sound device.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputCodecStreamFailed : Fixed input codec stream initialization failure. Audio Source ID [ULong] System error code [ULong] Error text [String] Codec Type [String]

Explanation Initialization of sound card codec source stream failed; audio source will not play possibly due to memory or resource shortage.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputTranscoderFailed : Fixed input audio stream transcoder failure. Audio Source ID [ULong] System error code [ULong] Error text [String]

Explanation Transcoding of sound card audio source stream failed; audio source will not play possibly due to memory or resource shortage.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputCreateGraphManagerFailed : Get fixed graph manager failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to get the fixed graph manager failed, and audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputFindAudioCaptureDeviceFailed : Unable to find fixed audio source device. Audio Source ID [ULong] Codec Type [String] Fixed audio source device name [String]

Explanation The specified fixed audio source device was not found; audio source will not play.

Recommended Action Make sure the proper device name is specified.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetEventNotificationFailed : Get fixed notification event failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to get the fixed notification event failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetFileNameFailed : Get fixed audio source device name failure. Audio Source ID [ULong] Codec Type [String]

Explanation The call to get the fixed audio source device name failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetG711AlawIpVmsRenderFailed : Get fixed G711 a-law IP VMS render filter failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to get the fixed G711 a-law IP VMS render filter failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetG711AlawIpVmsRendInfFailed : Get fixed G711 a-law IP VMS render filter private interface failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to get the fixed G711 a-law IP VMS render filter private interface failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetG711UlawIpVmsRenderFailed : Get fixed G711 mu-law IP VMS render filter failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to get the fixed G711 ulaw ipvms render filter failed, audio source will not play, possibly due to lack of memory.

Recommended Action Reset MOH device, if out of resources reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetG711UlawIpVmsRendInfFailed : Get fixed G711 mu-aw IP VMS render filter private interface failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to get the fixed G711 mu-law IP VMS render filter private interface failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetG729IpVmsRenderFailed : Get fixed G729 IP VMS render filter failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to get the fixed G729 IP VMS render filter failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetG729IpVmsRendInfFailed : Get fixed G729 IP VMS render filter private interface failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to get the fixed G729 IP VMS render filter private interface failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetMediaControlFailed : Get fixed media control failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to get fixed media control failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetMediaPositionFailed : Get fixed media position failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to get fixed media position failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetMOHEncoderFailed : Get fixed MOH encode filter failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to get the fixed MOH encode filter failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetWideBandIpVmsRenderFailed : Get fixed wideband IP VMS render filter failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to get the fixed wideband IP VMS render filter failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetWideBandIpVmsRendInfFailed : Get fixed wideband IP VMS render filter private interface failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to get the fixed wideband IP VMS render filter private interface failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputMOHEncG711AlawRenderConnFail : Connect fixed MOH encoder to G711 a-law IP VMS render filter failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to connect the fixed MOH encoder to G711 a-law IP VMS render filter failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputMOHEncG711UlawRenderConnFail : Connect fixed MOH encoder to G711 u-law IP VMS render filter failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to connect the fixed MOH encoder to G711 u-law IP VMS render filter failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputMOHEncG729RenderConnFailed : Connect fixed MOH encoder to G729 IP VMS render filter failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to connect the fixed MOH encoder to G729 IP VMS render filter failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputMOHEncWidebandRenderConnFail : Connect fixed MOH encoder to wideband IP VMS render filter failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to connect the fixed MOH encoder to wideband IP VMS render filter failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputSetNotifyWindowFailed : Set fixed notify window failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to set the fixed notify window failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kGetEventNotificationFailed : Get notification event failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to get the notification event failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kGetFileNameFailed : Get audio source file name failure. Audio Source ID [ULong] Codec Type [String]

Explanation The call to get the audio source file name failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kGetIpVmsRenderFailed : Get IP VMS render filter failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to get the IP VMS render filter failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kGetIpVmsRenderInterfaceFailed : Get IP VMS render filter private interface failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to get the IP VMS render filter private interface failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kGetMediaControlFailed : Get media control failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to get media control failed; audio source will not play, possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kGetMediaPositionFailed : Get media position failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to get media position failed; audio source will not play, possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kIPVMSDeviceDriverNotFound : Cisco IP voice media streaming driver not found.

Explanation The Cisco IP voice media streaming driver was not found; the service will not start until it is found.

Recommended Action The Cisco IP voice media streaming driver needs to be started.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kIPVMSMgrEventCreationFailed : Creation of needed event failed. Error [ULong]

Explanation The needed events could not be created,; the service will exit.

Recommended Action The service needs to be restarted; if the error occurs again, the system needs to be rebooted.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kIPVMSMgrThreadException : Exception in IP VMS manager thread. Exception Code [ULong] EAX Register [ULong] EBX Register [ULong] ECX Register [ULong] EDX Register [ULong] ESI Register [ULong] EDI Register [ULong] EIP Register [ULong] ESP Register [ULong] EBP Register [ULong] Flags Register [ULong] CS Register [ULong] DS Register [ULong] ES Register [ULong] SS Register [ULong] FS Register [ULong] GS Register [ULong]

Explanation An exception occurred in IP VMS manager thread.

Recommended Action MOH will automatically reset.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kIpVmsMgrThreadWaitFailed : Wait call failed in IP VMS manager thread.

Explanation The wait call failed in IP VMS manager thread; the service will exit.

Recommended Action The service needs to be restarted; if the error occurs again, the system needs to be rebooted.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kIpVmsMgrNoLocalHostName : Unable to retrieve the local host server name.

Explanation Unable to obtain the local host server name after retrying for 60 seconds; the service will exit.

Recommended Action The service needs to be restarted; if the error occurs again, the system needs to be rebooted.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kIpVmsMgrNoLocalNetworkIPAddr : Unable to retrieve the network IP address for host server.

Explanation Unable to obtain the network IP address; the service will exit.

Recommended Action The service needs to be restarted; if the error occurs again, the system needs to be rebooted.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kIPVMSMgrThreadxFailed : Creation of the IPVMSMgr thread failed. Error [ULong]

Explanation The creation of the VMS manager failed; the service will exit.

Recommended Action Restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kIPVMSMgrWrongDriverVersion : Wrong version of device driver. Found [ULong] Need [ULong]

Explanation An incompatible device driver was found. The service will exit.

Recommended Action Install correct device driver version.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-6-kIPVMSStarting : IP voice media streaming application starting. Version [String] IPAddress [String] Hostname [String] ServiceName [String] ProcessID [ULong]

Explanation The IP voice media streaming application is starting.

Recommended Action No action is required.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-6-kIPVMSStopping : The IP voice media streaming application shutting down. Version [String] IPAddress [String] Hostname [String] ServiceName [String] ProcessID [ULong]

Explanation The IP voice media streaming application is shutting down.

Recommended Action No action is required.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHBadMulticastIP : Bad multicast IP address. Audio Source ID [ULong] Call/Conference ID [ULong] Codec Type [String] Multicast IP Address [String] Multicast IP Port [ULong]

Explanation A bad IP multicast address (out of range) was found.

Recommended Action Fix multicast addresses in database.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-6-kMOHDeviceRecordNotFound : MOH device record not found.

Explanation A device record for the music on hold device was not found in the database.

Recommended Action If MOH functionality is required, add device to database.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHFilterNotifyError : Error on DirectShow returned or user abort. Audio Source ID [ULong] Codec Type [String]

Explanation The DirectShow filter returned an error or user abort. Audio source may quit playing.

Recommended Action No action is required; audio should start back up when requested to play the next time.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-6-kMOHICMPErrorNotification : MOH stream ICMP error. Call ID [ULong] Party ID [ULong] Destination IP Address [String] IP Port [ULong]

Explanation An MOH stream had an ICMP error; stream has been terminated.

Recommended Action No action is required.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHMgrCreateFailed : Create MOH manager class failure.

Explanation The music on hold manager class create failed; possibly due to lack of memory.

Recommended Action Reboot server if out of memory.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHMgrExitEventCreationFailed : Creation of MOH manager exit event failure. Error [ULong]

Explanation The exit event creation failed.

Recommended Action Check whether system is out of resources; reboot system if needed.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-6-kMOHMgrIsAudioSourceInUseThisIsNULL : Call to IsAudioSourceInUse; class not valid.

Explanation A call was made to a deleted class.

Recommended Action No action is required.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHMgrThreadCreateWindowExFailed : Creation of MOH manager message window failure. Error [ULong]

Explanation The creation of the MOH manager message window failed. MOH device is being restarted.

Recommended Action No action is required; if this continues, check whether system is out of resources; reboot system if needed.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHMgrThreadWaitFailed : Wait call failure in MOH manager thread.

Explanation The wait call failed in MOH manager thread; the device will be restarted.

Recommended Action No action is required.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHMgrThreadxFailed : Creation of MOH manager thread failure. Error [ULong]

Explanation The creation of the MOH manager failed. MOH services will not be avaliable.

Recommended Action Restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHPlayStreamControlNull : Stream Control pointer is NULL Audio Source ID [ULong] Codec Type [String]

Explanation The stream control pointer is null, unable to play stream.

Recommended Action Reset MOH device.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHPlayStreamMediaControlObjectNull : Media Position COM interface is NULL Audio Source ID [ULong] Codec Type [String]

Explanation The media position COM interface is null and unable to play stream.

Recommended Action Reset MOH device.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHRewindStreamControlNull : Stream control pointer NULL. Audio Source ID [ULong] Codec Type [String]

Explanation The stream control pointer is null and unable to rewind stream.

Recommended Action Reset MOH device.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHRewindStreamMediaPositionObjectNull : Media position COM interface NULL. Audio Source ID [ULong] Codec Type [String]

Explanation The media position COM interface is null, unable to rewind stream.

Recommended Action Reset MOH device.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHTFTPGoRequestFailed : Start of download request failure. File Name [String]

Explanation The call to start a TFTP download request failed.

Recommended Action Validate the TFTP IP address in the database.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHThreadException : Exception in MOH manager thread. Exception Code [ULong] EAX Register [ULong] EBX Register [ULong] ECX Register [ULong] EDX Register [ULong] ESI Register [ULong] EDI Register [ULong] EIP Register [ULong] ESP Register [ULong] EBP Register [ULong] Flags Register [ULong] CS Register [ULong] DS Register [ULong] ES Register [ULong] SS Register [ULong] FS Register [ULong] GS Register [ULong]

Explanation An exception occurred in MOH manager thread.

Recommended Action MOH will automatically reset.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-6-kMTPDeviceRecordNotFound : MTP device record not found.

Explanation A device record for the media termination point device was not found in the database.

Recommended Action If MTP functionality is required, add device to database.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-6-kMTPDeviceStartingDefualts : MTP device configuration not found, starting with defaults.

Explanation The MTP device configuration was not found, starting with defaults.

Recommended Action Configure the MTP device properly in the database.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-6-kMTPICMPErrorNotification : MTP stream ICMP error. Call ID [ULong] Party ID [ULong] Destination IP Address [String] IP Port [ULong]

Explanation An MTP stream had an ICMP error; stream has been terminated.

Recommended Action No action is required.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgCFBComException : COM error. Device Name [String] COM Description String [String]

Explanation A COM error occurred while trying to read CFB configuration information.

Recommended Action Device will not start; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgCFBDblException : Database exception. Device Name [String] Exception String [String] Exception ID [ULong]

Explanation A database exception occurred while trying to read CFB configuration information.

Recommended Action Device will not start; fix database problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgCFBListComException : COM error. Device Name [String] COM Description String [String]

Explanation A COM error occurred while trying to read CFB Cisco CallManager list information.

Recommended Action Device will not start; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgCFBListDblException : Database exception. Device Name [String] Exception String [String] Exception ID [ULong]

Explanation A database exception occurred while trying to read CFB Cisco CallManager list information.

Recommended Action Device will not start; fix database problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgCFBListUnknownException : Unknown exception. Device Name [String]

Explanation An unknown exception occurred while trying to read CFB Cisco CallManager list information.

Recommended Action Device will not start; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgCFBUnknownException : Unknown exception. Device Name [String]

Explanation An unknown exception occurred while trying to read CFB configuration information.

Recommended Action Device will not start; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-6-kReadCfgDblGetChgNotifyFailed : Get change notification port failure.

Explanation The database layer was unable to find change notification port and is using default.

Recommended Action If default change notification is incorrect or change notification does not work, add value into database and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgDblGetNodeNameFailed : Database layer select my process node failed.

Explanation The database layer was unable to find/determine the current node on which this service is running.

Recommended Action Make sure the database is configured properly.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHAudioSourceComException : COM error. Device Name [String] COM Description String [String]

Explanation A COM error occurred while trying to read MOH audio sources.

Recommended Action Audio sources will be disabled; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHAudioSourceDblException : Database exception. Device Name [String] Exception String [String] Exception ID [ULong]

Explanation A database exception occurred while trying to read MOH audio sources.

Recommended Action Audio sources will be disabled; fix database problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHAudioSourceUnknownException : Unknown exception. Device Name [String]

Explanation An unknown exception occurred while trying to read MOH audio sources.

Recommended Action Audio sources will be disabled; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHComException : COM error. Device Name [String] COM Description String [String]

Explanation A COM error occurred while trying to read MOH configuration information.

Recommended Action Device will not start; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHDblException : Database exception. Device Name [String] Exception String [String] Exception ID [ULong]

Explanation A database exception occurred while trying to read MOH configuration information.

Recommended Action Device will not start; fix database problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-6-kReadCfgMOHEnabledCodecsNotFound : MOH enabled codecs not found.

Explanation The MOH default-enabled codecs not found in database, defaulting to mu-law.

Recommended Action Create MOH default codes in database.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgEnterpriseComException : COM error. COM Description String [String]

Explanation A COM error occurred while trying to read clsterwide service parameters.

Recommended Action MOH or ANN audio sources may be unavailable; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgEnterpriseDblException : Database exception. Exception String [String] Exception ID [ULong]

Explanation A database exception occurred while trying to read clusterwide service parameters.

Recommended Action MOH or ANN audio sources may be unavailable; fix database problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgEnterpriseUnknownException : Unknown exception.

Explanation An unknown exception occurred while tring to read clusterwide service parameters.

Recommended Action MOH or ANN audio sources may be unavailable; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHListComException : COM error. Device Name [String] COM Description String [String]

Explanation A COM error occurred while trying to read MOH Cisco CallManager list information.

Recommended Action Device will not start; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHListDblException : Database exception. Device Name [String] Exception String [String] Exception ID [ULong]

Explanation A database exception occurred while trying to read MOH Cisco CallManager list information.

Recommended Action Device will not start; fix database problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHListUnknownException : Unknown exception. Device Name [String]

Explanation An unknown exception occurred while trying to read MOH Cisco CallManager list information.

Recommended Action Device will not start; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHServerComException : COM error. Device Name [String] COM Description String [String]

Explanation A COM error occurred while trying to read MOH device information.

Recommended Action Device will not start; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHServerDblException : Database exception. Device Name [String] Exception String [String] Exception ID [ULong]

Explanation A database exception occurred while trying to read MOH device information.

Recommended Action Device will not start; fix database problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHServerUnknownException : Unknown exception. Device Name [String]

Explanation An unknown exception occurred while trying to read MOH device information.

Recommended Action Device will not start; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHTFTIPAddressNotFound : MOH TFTP IP address not found.

Explanation The default MOH TFTP IP address was not found in the database.

Recommended Action Audio sources may be unavailable; create proper value in database and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHUnknownException : Unknown exception. Device Name [String]

Explanation An unknown exception occurred while trying to read MOH configuration information.

Recommended Action Device will not start; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMTPComException : COM error. Device Name [String] COM Description String [String]

Explanation A COM error occurred while trying to read MTP configuration information.

Recommended Action Device will not start; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMTPDblException : Database exception. Device Name [String] Exception String [String] Exception ID [ULong]

Explanation A database exception occurred while trying to read MTP configuration information.

Recommended Action Device will not start; fix database problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMTPListComException : COM error. Device Name [String] COM Description String [String]

Explanation A COM error occurred while trying to read MTP Cisco CallManager list information.

Recommended Action Device will not start; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMTPListDblException : Database exception. Device Name [String] Exception String [String] Exception ID [ULong]

Explanation A database exception occurred while trying to read MTP Cisco CallManager list information.

Recommended Action Device will not start; fix database problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMTPListUnknownException : Unknown exception. Device Name [String]

Explanation An unknown exception occurred while trying to read MTP Cisco CallManager list information.

Recommended Action Device will not start; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMTPUnknownException : Unknown exception. Device Name [String]

Explanation An unknown exception occurred while trying to read MTP configuration information.

Recommended Action Device will not start; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kRenderFileFailed : Render file-to-filter graph failure. Audio Source ID [ULong] Filename [String] Codec Type [String] COM Error [ULong]

Explanation The COM call to render the audio source file-to-filter graph failed; audio source will not play, possibly due to missing audio source or lack of memory.

Recommended Action Check to see if the audio source exists. Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kRequestedCFBStreamsFailed : CFB requested streams failure. Requested streams [ULong] Allocated streams [ULong]

Explanation The number of requested full-duplex streams was not available.

Recommended Action Make sure the correct number of streams is needed; if OK, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kRequestedMOHStreamsFailed : MOH requested streams failure. Requested streams [ULong] Allocated streams [ULong]

Explanation The number of requested simplex streams was not available.

Recommended Action Make sure the correct number of streams is needed; if OK, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kRequestedMTPStreamsFailed : MTP requested streams failure. Requested streams [ULong] Allocated streams [ULong]

Explanation The number of requested full-duplex streams was not available.

Recommended Action Make sure the correct number of streams is needed; if OK, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kSDITraceStartFailed : SDI Trace start failure.

Explanation The SDI trace subsystem failed to start. The most likley cause is the service trace parameters are not configured; the service will not continue until the problem is fixed.

Recommended Action Make sure that the service has trace enabled.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kSetNotifyWindowFailed : Set notify window failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to set the notify window failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-MOHDeviceRecoveryCreateFailed : MOH device recovery create failure.

Explanation The MOH device recovery class create failed, possibly due to lack of memory.

Recommended Action Reboot server if out of memory.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-MTPDeviceRecoveryCreateFailed : MTP device recovery create failure.

Explanation The MTP device recovery class create failed, possibly due to lack of memory.

Recommended Action Reboot server if out of memory.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-EMAppStarted : EM Application started Servlet Name [String]

Explanation Application started successfully

Recommended Action No action required.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-4-EMAppStopped : EM Application stopped Servlet Name [String]

Explanation Application was unloaded from Tomcat

Recommended Action Check if Tomcat service is up.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-0-EMAppNotStarted : EM Application not started Servlet Name [String]

Explanation Error occured while starting application

Recommended Action See application logs for error
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-EMAppServiceError : EM Service not reachable Servlet Name [String]

Explanation EM Service might be down

Recommended Action Check if service is running on any of the CCM nodes.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-IPMAStarted : IPMA Application started Servlet Name [String] Reason [String]

Explanation Application started successfully

Recommended Action No action required.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-4-IPMAStopped : IPMA Application stopped Servlet Name [String] Reason [String]

Explanation Application was unloaded from Tomcat

Recommended Action Check if Tomcat service is up.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-0-IPMANotStarted : IPMA Application not started Servlet Name [String] Reason [String]

Explanation Error occured while starting application

Recommended Action See application logs for error
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-IPMAApplicationError : IPMA Application error Servlet Name [String] Reason [String]

Explanation IPMA application error

Recommended Action See application logs for details
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-4-IPMAManagerLogout : IPMA Manager Logged out Servlet Name [String] Reason [String]

Explanation IPMA Manager Logged out by application

Recommended Action To re-login the user, click update in the CCMAdmin IPMA Service configuration page for this user.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-IPMAOverloaded : IPMA Application overloaded Servlet Name [String] Reason [String]

Explanation IPMA application overloaded

Recommended Action See application logs for details
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-IPMAFilteringDown : IPMA Application filtering is down Servlet Name [String] Reason [String]

Explanation IPMA Application filtering is down

Recommended Action Restart Cisco Tomcat Service
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-IPMAInformation : IPMA Information Servlet Name [String] Reason [String]

Explanation Application information

Recommended Action No action required.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-BDIStarted : BDI Application started

Explanation Application started successfully

Recommended Action No action required.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-4-BDIStopped : BDI Application stopped

Explanation Application was unloaded from Tomcat

Recommended Action Check if Tomcat service is up.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-0-BDINotStarted : BDI Application not started Reason [String]

Explanation Error occured while starting application

Recommended Action See application logs for error
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-BDIApplicationError : BDI Application error Reason [String]

Explanation BDI application error

Recommended Action See application logs for details
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-BDIOverloaded : BDI Application overloaded Reason [String]

Explanation BDI application overloaded

Recommended Action See application logs for details
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-WDStarted : WebDialer Application started Servlet Name [String] Reason [String]

Explanation Application started successfully

Recommended Action No action required.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-1-WDStopped : WebDialer Application stopped Servlet Name [String] Reason [String]

Explanation Application was unloaded from Tomcat

Recommended Action Check if Tomcat service is up.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-0-WDNotStarted : Failed to startup WebDialer application Servlet Name [String] Reason [String]

Explanation Error occured while starting application

Recommended Action See application logs for error
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-WDApplicationError : WebDialer Application error Servlet Name [String] Reason [String]

Explanation WebDialer application error

Recommended Action See application logs for details
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-WDOverloaded : WebDialer Application overloaded Servlet Name [String] Reason [String]

Explanation WebDialer application overloaded

Recommended Action See application logs for details
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-WDInformation : WebDialer informational alarm Servlet Name [String] Reason [String]

Explanation WebDialer application informational alarm

Recommended Action No action required
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-CiscoDirSyncStarted : Cisco DirSync Application started

Explanation Application started successfully

Recommended Action No action required.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-0-CiscoDirSyncStartFailure : Cisco DirSymc applicaiton failed to start successfully

Explanation Error occured while starting application

Recommended Action See application logs for error, may require restarting the applicaiton
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-CiscoDirSyncProcessStarted : LDAPSync process started on particular sync agreement AgreementId [String]

Explanation LDAPSync process started to sync user data on the configured agreement id

Recommended Action No action required
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-2-CiscoDirSyncProcessFailToStart : LDAPSync process failed to start on particular sync agreement AgreementId [String]

Explanation LDAPSync process failed to start on the configured agreement id

Recommended Action See application logs for error
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-CiscoDirSyncProcessCompleted : LDAPSync process completed on particular sync agreement AgreementId [String]

Explanation LDAPSync process completed to sync user data on the configured agreement id

Recommended Action No action required
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-CiscoDirSyncProcessStoppedManually : LDAPSync process stopped manually on particular sync agreement AgreementId [String]

Explanation LDAPSync process stopped manually on the configured agreement id

Recommended Action No action required
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-CiscoDirSyncProcessStoppedAuto : LDAPSync process stopped automatically on particular sync agreement AgreementId [String]

Explanation LDAPSync process stopped automatically on the configured agreement id, it will be restarted automatically

Recommended Action No action required
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoDirSyncProcessFailedRetry : LDAPSync process failed on particular sync agreement AgreementId [String] Reason [String]

Explanation LDAPSync process failed to sync user data on the configured agreement id

Recommended Action No action required. The sync process will automatic retry See application logs for details
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoDirSyncProcessFailedNoRetry : LDAPSync process failed on particular sync agreement AgreementId [String] Reason [String]

Explanation LDAPSync process failed to sync user data on the configured agreement id

Recommended Action See application logs for details, the applciaiton will try to sync again in the next scheduled time
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoDirSyncProcessConnectionFailed : LDAPSync process failed to connect to LDAP server AgreementId [String] LDAPHost [String] Reason [String]

Explanation LDAPSync process failed to connect to LDAP host

Recommended Action Please mae sure the LDAP server is online. If SSL is used, please make sure the required certificate is avaiable on local CM server. The applciaiton will automatically retry
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoDirSyncDBAccessFailure : LDAPSync process failed to access local database AgreementId [String] Reason [String]

Explanation CiscoDirSync failied to access local database

Recommended Action Please mae sure the local CallMamager database is working properly. The failed sync process will restart at the next scheduled time.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-4-DirSyncNoSchedulesFound : No schedules found in DB for directory synchronization ScheduleTableName [String]

Explanation No automatic LDAP directory synchronisation possible

Recommended Action Check the DirSync configuration
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-DirSyncScheduledTaskOver : Directory synchronization operation got over SchedulerID [String] TaskID [String]

Explanation Information of the directory synchronization started

Recommended Action No action required
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-4-DirSyncScheduledTaskTimeoutOccured : Timeout occured for directory synchronization task SchedulerID [String] TaskID [String]

Explanation Timeout occured for directory synchronization task

Recommended Action Check the DirSync configuration
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-DirSyncScheduledTaskFailed : Directory synchronization task failed SchedulerID [String] ErrorMessage [String]

Explanation Directory synchronization task failed

Recommended Action Check the DirSync configuration and logs
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-DirSyncSchedulerFailedToGetDBSchedules : Failed to get directory synchronization schedules from DB Message [String]

Explanation Failed to get directory synchronization schedules from DB

Recommended Action Check the DirSync configuration and logs
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-DirSyncSchedulerInvalidEventReceived : Invalid event received by DirSync scheduler from database Action [String] Message [String]

Explanation Invalid event received by DirSync scheduler from database

Recommended Action Check the DirSync configuration and logs
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-DirSyncInvalidScheduleFound : Invalid schedule read by DirSync scheduler from database ScheduleID [String]

Explanation Invalid schedule read by DirSync scheduler from database

Recommended Action Check the DirSync configuration and logs
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-DirSyncSchedulerFailedToRegisterDBEvents : DirSync scheduler failed to register DB notifications ScheduleTable [String]

Explanation Invalid schedule read by DirSync scheduler from database

Recommended Action Check the DirSync configuration and logs
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-DirSyncSchedulerEngineFailedToStart : DirSync scheduler engine failed to start ScheduleTable [String]

Explanation DirSync scheduler engine failed to start

Recommended Action Check the DirSync configuration and logs
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-DirSyncSchedulerEngineStopped : DirSync scheduler engine stopped DirSyncSchedulerVersion [String]

Explanation DirSync scheduler engine stopped

Recommended Action No action required
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-DirSyncScheduleDeletionFailed : DirSync schedule deletion request failed ScheduleID [String]

Explanation DirSync schedule deletion request failed

Recommended Action Check the DirSync configuration and logs
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-DirSyncNewScheduleInserted : New schedule inserted in the DirSync Scheduler Engine ScheduleID [String]

Explanation New schedule inserted in the DirSync Scheduler Engine

Recommended Action No Action Required
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-DirSyncScheduleUpdateFailed : DirSync schedule update request failed ScheduleID [String]

Explanation DirSync schedule deletion update failed

Recommended Action Check the DirSync configuration and logs
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoDRFDBAccessFailure : DRF process failed to access local database Reason [String]

Explanation CiscoDirSync failied to access local database

Recommended Action Please mae sure the local CallMamager database is working properly. The failed sync process will restart at the next scheduled time.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoDRFMasterAgentStartFailure : DRF Master Agent was not able to start Reason [String]

Explanation DRF Master Agent might be down

Recommended Action Check if the Master Agent is running or port 4040 is in use.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoDRFLocalAgentStartFailure : DRF Local Agent was not able to start Reason [String]

Explanation DRF Local Agent might be down

Recommended Action Check if the Local Agent is running or port 4343 is in use.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-CiscoDRFLA2MAFailure : DRF LA to MA connection has some problems. Reason [String]

Explanation DRF LA to MA connection has some problems.

Recommended Action Check if the Master Agent is up and the port is authourized.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-CiscoDRFMA2LAFailure : DRF MA to LA connection has some problems. Reason [String]

Explanation DRF MA to LA connection has some problems.

Recommended Action Check if the Local Agent is up and the port is authourized.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoDRFBackupFailure : DRF Backup process has some problems. Reason [String]

Explanation DRF Backup process has some problems.

Recommended Action Check if the disk is full or tape is not online.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoDRFRestoreFailure : DRF Restore process has some problems. Reason [String]

Explanation DRF Restore process has some problems.

Recommended Action Check if the disk is full or tape is not online.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-4-CiscoDRFUnknownMessage : DRF process has received an unknow message, and discard. Reason [String]

Explanation DRF process has received an unknow message, and discard.

Recommended Action None.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoDRFDeviceError : DRF process has the problem with device. Reason [String]

Explanation DRF process has the problem with device.

Recommended Action Check if the proper device has been defined in the DB.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoDRFInternalProcessFailure : DRF internal process has some problems. Reason [String]

Explanation DRF internal process has some problems.

Recommended Action Check the reason, and restart Master Agent.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-CiscoDRFHistory : DRF History Report. Reason [String]

Explanation DRF History Report.

Recommended Action None.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-4-BPSServerMismatch : Current server is not the designated BPSServer

Explanation Cisco Bulk provisioning service was started on a server other than the designated BPSServer

Recommended Action Check BPSServer value for Cisco Bulk Provisioning service from Service -> Service Parameters page and start Cisco Bulk Provisioning Service on the designated BPSServer. See application log for more details
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoDhcpdFailure : DHCP Daemon stop running. Reason [String]

Explanation DHCP Daemon can't be brought up due to configuration error or crashed when it's running

Recommended Action Check application log for error message cand correct the configuration. May require restarting the application if nothing found during the previous steps
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-CiscoDhcpdRestarted : DHCP Daemon restarted. Reason [String]

Explanation DHCP Daemon restarted successfully.

Recommended Action None.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoLicenseManagerDown : License Manager Down Reason [String]

Explanation License Manager down - license provisioning will fail

Recommended Action Restart License Manager service on specified node
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-1-CiscoLicenseOverDraft : Overdraft licenses in use Reason [String]

Explanation Overdraft licenses in use

Recommended Action None
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-1-CiscoLicenseApprochingLimit : License units consumption approaching its authorized limit Reason [String]

Explanation License units consumption approaching its authorized limit

Recommended Action None
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoLicenseRequestFailed : License Request Unsuccessful Reason [String]

Explanation License Manager cannot fulfill the license request

Recommended Action See application logs for error
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoLicenseDataStoreError : License Database error Reason [String]

Explanation License application cannot fulfill the request - database error

Recommended Action See application logs for error
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoLicenseInternalError : Licensing Internal Error Reason [String]

Explanation License application internal error

Recommended Action See application logs for error
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoLicenseFileError : License File Error Reason [String]

Explanation Invalid or tampered license file

Recommended Action See application logs, verify that the license file is proper
Error Message

CCM_TCT-LPMTCT-3-LogPartitionLowWaterMarkExceeded : The percentage of used disk space in the log partition has exceeded the configured low water mark. UsedDiskSpace [String] MessageString [Optional]. [String]

Explanation The percentage of used disk space in the log partition has exceeded the configured low water mark. There is no files to be purged under such a situation.

Recommended Action Check if the configured low water mark for used disk space in the log partition is too low. And also please examine each application trace log files and clean up those that are too old and too bbig before the used disk space exceeds the high water mark.
Error Message

CCM_TCT-LPMTCT-3-LogPartitionHighWaterMarkExceeded : The percentage of used disk space in the log partition has exceeded the configured high water mark. UsedDiskSpace [String] MessageString [Optional]. [String]

Explanation The percentage of used disk space in the log partition has exceeded the configured high water mark. Some core file or log files are purged until the percentage of used disk space in the log partition is below the configured low water mark.

Recommended Action Check if the configured high water mark for used disk space in the log partition is too low.
Error Message

CCM_TCT-LPMTCT-6-TraceCollectionAlarm : The search string has been found in the log file. SearchString [String]

Explanation Trace Collection Tool has found the search string in the log file.

Recommended Action Check if the configured high water mark for used disk space in the log partition is too low.
Error Message

CCM_RTMT-RTMT-4-RTMT-ALERT : This alert is generated by RTMT AlertMgr. Alert Name [String] Alert Detail [String]

Explanation This alert is generated by RTMT AlertMgr. See Alert Detail for explanation.

Recommended Action See Alert Detail for recommended action.
Error Message

CCM_CALLMANAGER-CALLMANAGER-4-ThreadCounterUpdateStopped : The current total number of processes or threads have exceeded the maximum number of tasks. This situation could indicate some process is leaking or some process has thread leaking. SystemAccess will have to stop thread counter updating to avoid CPU pegging and only provide process counter information for up to the maximum number of processes. NumberOfProcesses [String] NumberOfThreads [String] Reason [String]

Explanation The current total number of processes or threads have exceeded the maximum number of tasks. This situation could indicate some process is leaking or some process has thread leaking. When this situation happens, SystemAccess will have to stop thread counter updating to avoid CPU pegging and only provide process counter information for up to the maximum number of processes.

Recommended Action Investigate the cause of too many running processes or threads.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-ThreadCounterUpdateResumed : The current total number of processes or threads now are less than the maximum number of tasks. SystemAccess will resume thread counter updating and provide a full list of process counter information. NumberOfProcesses [String] NumberOfThreads [String] Reason [String]

Explanation The current total number of processes or threads now are less than the maximum number of tasks. SystemAccess will resume thread counter updating and provide a full list of process counter information.

Recommended Action None.
Error Message

CCM_TCD-TCD-0-IPAddressResolveError : The IP Address for host was NOT RESOLVED HostName [String]

Explanation The IP Address for host was NOT RESOLVED

Recommended Action NONE
Error Message

CCM_TCD-TCD-0-NoCMEntriesInDB : There are no CallManager entries in the database.

Explanation There are no CallManager entries in the database.

Recommended Action NONE
Error Message

CCM_TCD-TCD-6-LoadShareDeActivateTimeout : There was timeout during wait for DeActivateLoadShare acknowledgement

Explanation There was timeout during wait for DeActivateLoadShare acknowledgement

Recommended Action NONE
Error Message

CCM_TCD-TCD-0-LineStateSrvEngCreationError : There was an error during the LineStateSrvEng Creation

Explanation There was an error during the LineStateSrvEng Creation

Recommended Action NONE
Error Message

CCM_TCD-TCD-0-GlobalSPUtilsCreationError : There was an error during the GlobalSPUtils creation

Explanation There was an error during the GlobalSPUtils creation

Recommended Action NONE
Error Message

CCM_TCD-TCD-0-TapiLinesTableCreationError : There was an error during the TapiLinesTable creation

Explanation There was an error during the TapiLinesTable creation

Recommended Action NONE
Error Message

CCM_TCD-TCD-0-HuntGroupControllerCreationError : There was an error during the HuntGroupController creation

Explanation There was an error during the HuntGroupController creation

Recommended Action NONE
Error Message

CCM_TCD-TCD-0-HuntGroupCreationError : There was an error during the Hunt Group creation

Explanation There was an error during the Hunt Group creation

Recommended Action NONE
Error Message

CCM_TCD-TCD-0-CallDirectorCreationError : There was an error during the CallDirector creation

Explanation There was an error during the CallDirector creation

Recommended Action NONE
Error Message

CCM_TCD-TCD-0-SysControllerCreationError : There was an error during the SysController creation

Explanation There was an error during the SysController creation

Recommended Action NONE
Error Message

CCM_TCD-TCD-0-TimerServicesCreationError : There was an error during the TimerServices creation

Explanation There was an error during the TimerServices creation

Recommended Action NONE
Error Message

CCM_TCD-TCD-3-DBLGetVersionInfoError : DBL GetVersionInfo function returned NULL

Explanation DBL GetVersionInfo function returned NULL

Recommended Action NONE
Error Message

CCM_TCD-TCD-0-ExcceptionInInitSDIConfiguration : Exception occured in InitSDIConfiguration function

Explanation Exception occured in InitSDIConfiguration function

Recommended Action NONE
Error Message

CCM_TCD-TCD-0-SyncDBCreationError : There was an error during the SyncDB creation in SysController

Explanation There was an error during the SyncDB creation in SysController

Recommended Action NONE
Error Message

CCM_TCD-TCD-0-LostConnectionToCM : Connection to CallManager was lost

Explanation Connection to CallManager was lost

Recommended Action NONE
Error Message

CCM_TCD-TCD-6-UserLoginSuccess : User successfully logged in. UserID [String]

Explanation User successfully logged in.

Recommended Action NONE
Error Message

CCM_TCD-TCD-3-UserLoginFailed : User log in failed because of bad user id or password. UserID [String]

Explanation User log in failed because of bad user id or password.

Recommended Action NONE
Error Message

CCM_TCD-TCD-6-UserAlreadyLoggedIn : User is already logged in UserID [String]

Explanation User is already logged in

Recommended Action NONE
Error Message

CCM_TCD-TCD-6-UserLoggedOut : User logged out UserID [String]

Explanation User logged out

Recommended Action NONE
Error Message

CCM_TCD-TCD-6-AgentOnline : Agent online

Explanation Agent online

Recommended Action NONE
Error Message

CCM_TCD-TCD-6-AgentOffline : Agent offline

Explanation Agent offline

Recommended Action NONE
Error Message

CCM_TFTP-TFTP-3-kCreareThreadFailed : system call to create a new thread failed. See Reason string for where it failed. Error [Int] Reason [String]

Explanation system call to create new thread failed;

Recommended Action This is a system call that failed, so ensure that you are using recommended configuration. If you still get this error, collect TFTP service traces and contact TAC.
Error Message

CCM_TFTP-TFTP-2-kSDIControlLayerFailed : Error value on call of IsError() function of SDI control object. Error [Int] Reason [String]

Explanation Call of IsError() function of SDI control object returned an error value.

Recommended Action SDI control layer pointer returned an error. Ensure that SQL server is running, and database layer monitor service is running without problems. Ensure that TFTPServer is in database. If this error persists contact TAC with TFTP service trace files.
Error Message

CCM_TFTP-TFTP-6-kConfigThreadReadConfigurationFailed : ReadConfiguration() false when called by ConfigThread() function.

Explanation ReadConfiguration() returned false when called by ConfigThread() function.

Recommended Action Ensure TFTP Server is configured in the database. If the problem persists, collect TFTP service traces and contact TAC.
Error Message

CCM_TFTP-TFTP-6-kConfigThreadBuildFileFailed : BuildFile() function false when called by ConfigThread() function.

Explanation BuildFile() function returned false when called by ConfigThread() function.

Recommended Action Collect detailed TFTP service traces and contact TAC.
Error Message

CCM_TFTP-TFTP-3-kConfigThreadChangeNotifyServerInstanceFailed : Creation of singleton ChangeNotifyServer instance calling ChangeNotifyServerInstance() failure.

Explanation Creation of ChangeNotifyServer instance using call to ChangeNotifyServerInstance() failed.

Recommended Action Collect TFTP service traces and contact TAC.
Error Message

CCM_TFTP-TFTP-3-kConfigThreadChangeNotifyServerSingleFailed : Creation of singleton ChangeNotify pointer using call to ChangeNotifyServerSingle() failure.

Explanation Creation of singleton ChangeNotify pointer using call to ChangeNotifyServerSingle() failed.

Recommended Action Collect TFTP service traces and contact TAC.
Error Message

CCM_TFTP-TFTP-3-kConfigThreadChangeNotifyServerStartFailed : Failed to start the ChangeNotifyServer()

Explanation Failed to start the ChangeNotifyServer to start listening for the ChangeNotifications from DB.

Recommended Action Collect TFTP service traces and contact TAC.
Error Message

CCM_TFTP-TFTP-6-kConfigThreadCNCMGrpBuildFileFailed : Call to BuildFile() function from CM_Group change ConfigThread() false.

Explanation The Call to BuildFile() function from CM_Group change ConfigThread() returned false.

Recommended Action Collect detailed TFTP service traces and contact TAC.
Error Message

CCM_TFTP-TFTP-6-kConfigThreadCNGrpBuildFileFailed : Call to BuildFile() function from group change in ConfigThread() false.

Explanation The Call to BuildFile() function from group change in ConfigThread() returned false.

Recommended Action Collect detailed TFTP service traces and contact TAC.
Error Message

CCM_TFTP-TFTP-3-kConfigThreadUnknownExceptionCaught : An unknown exception caught at end of ConfigThread().

Explanation An unknown exception was caught at the end of ConfigThread().

Recommended Action Collect detailed TFTP service traces and contact TAC.
Error Message

CCM_TFTP-TFTP-3-kReadConfigurationUnknownException : An unknown exception caught at the end of ReadConfiguration() in the try-catch construct.

Explanation An unknown exception was caught at the end of ReadConfiguration() in the try-catch construct.

Recommended Action Collect detailed TFTP service traces and contact TAC.
Error Message

CCM_TFTP-TFTP-6-kConfigItAllReadConfigurationFailed : Call to ReadConfiguration() function from ConfigItAll() false.

Explanation Call to ReadConfiguration() function from ConfigItAll() returned false.

Recommended Action Collect detailed TFTP service traces and contact TAC.
Error Message

CCM_TFTP-TFTP-6-kConfigItAllBuildFilesFailed : Call to BuildFile() function from ConfigItAll() false.

Explanation Call to BuildFile() function from ConfigItAll() returned false.

Recommended Action Collect detailed TFTP service traces and contact TAC.
Error Message

CCM_TFTP-TFTP-1-kSocketError : System socket error. See the reason code to find out more details. nError [Int] Reason [String]

Explanation A socket could not be opened to send/receive requests.

Recommended Action Run on command prompt NETSTAT -a and redirect its output to a file. This is a system call that failed, so ensure that you are using recommended configuration. If you still get this error, collect TFTP service traces and contact TAC.
Error Message

CCM_TFTP-TFTP-1-kTFTPServerListenSetSockOptFailed : Error on setsockopt() function call; did not execute. nError [Int] IPAddress [String] Port [Int]

Explanation The setsockopt() function call returned error and did not execute.

CCM_TFTP-TFTP-1-kTFTPServerListenBindFailed : Socket failure to bind to IP address and port. nError [Int] IPAddress [String] Port [Int]

Explanation Socket could not bind to IP address and port.

Recommended Action Run on command prompt netstat -a and redirect its output to a file. This is a system call that failed, so ensure that you are using recommended configuration. If you still get this error, collect TFTP service traces and contact TAC.
Error Message

CCM_TFTP-TFTP-3-kNoCallManagerFound : No CallManager Configured. Error [String]

Explanation No Callmanager was configured for a CallManager Group

Recommended Action Configure atleast one CallManger for the CallManager Group Mentioned, which is part of DevicePool pointed by the specified Model of Phone. If problem happens after configuring collect TFTP service traces and contact TAC.
Error Message

CCM_TFTP-TFTP-6-kCNFFBuffWriteToFilefopenfailed : Failed to fopen() to Write Config File Buffer to Disk. FileName [String]

Explanation Write to file failed to fopen() the file on Disk.

Recommended Action This is a system call that failed, so ensure that you are using recommended configuration. Start and stop the TFTP service because the file it is trying to open might be in use. If you still get this error, collect TFTP service traces and contact TAC.
Error Message

CCM_TFTP-TFTP-6-kCNFFBuffWriteToFilefwritefailed : fwrite() failed to write Config File Buffer to file. FileName [String]

Explanation Write to file failed to fwrite() the buffer to file on Disk.

CCM_TFTP-TFTP-4-kServingFileWarning : Warning about error inside serving part of TFTP. ErrorNumber [Int] FileName [String] IPAddress_Port [String] Mode [String] OpCode [Int] Reason [String]

Explanation Error occurred inside serving part of TFTP.

Recommended Action If this error reports file not found in its Reason parameter and if that file is OS79XX.TXT, then ignore it because it is a file used for SIP phones. If you are auto-registering a phone and you see that phone MAC-address-based filename in file is not found, ignore that error because this phone is not yet registered with the database. If you still get this error, collect detailed TFTP service traces and contact TAC.
Error Message

CCM_TFTP-TFTP-3-kThreadPoolProxyUnknownException : Unknown exception was caught in ThreadPoolProxy() of CTftpConnect class.

Explanation Unknown exception was caught in ThreadPoolProxy() of CTftpConnect class.

Recommended Action Collect detailed TFTP service traces and contact TAC.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-TestAlarmInformational : Testing INFORMATIONAL_ALARM

Explanation Test Alarm

Recommended Action No action required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-0-TestAlarmEmergency : Testing EMERGENCY_ALARM

Explanation Test Alarm

Recommended Action No action required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-1-TestAlarmAlert : Testing ALERT_ALARM

Explanation Test Alarm

Recommended Action No action required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-2-TestAlarmCritical : Testing CRITICAL_ALARM

Explanation Test Alarm

Recommended Action No action required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-7-TestAlarmDebug : Testing DEBUG_ALARM

Explanation Test Alarm

Recommended Action No action required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-TestAlarmError : Testing ERROR_ALARM

Explanation Test Alarm

Recommended Action No action required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-5-TestAlarmNotice : Testing NOTICE_ALARM

Explanation Test Alarm

Recommended Action No action required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-4-TestAlarmWarning : Testing WARNING_ALARM

Explanation Test Alarm

Recommended Action No action required.

System Error Messages for Cisco Unified CallManager 5.0

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