Select Enterprise License Manager from the list of installed applications.
Enter your username and password. Click Login.
The initial login requires the application username and password that you created as part of the installation. If you are not sure what username and password to use for signing into Enterprise License Manager, see Troubleshooting.
Add Product Instance
The following procedure describes how to add a product instance in Enterprise License Manager.
Important: Once you upgrade to Cisco Unified Communications Manager Release 9.0 (or higher), you will no longer be able to install DLUs. To use any currently installed DLUs, you must install them on your Cisco Unified Communications Manager servers prior to upgrading.
Only the publisher node in a cluster can be added as a Product Instance. Attempting to add subscribers will result in an error.
Log in to Enterprise License Manager.
Choose Inventory > Product Instances.
Click Add. The Add Product Instance dialog box appears.
Enter the following information:
Credentials are the OS Administration username and password of the product.
Click OK to add the product instance.
Once the product instance has been successfully added, the product appears in the Product Instances table.
On the Product Instances page, click the Synchronize Now button to extract the licensing information from the new product. If you do not synchronize, current product instance information will not appear in Enterprise License Manager.
An asterisk appears next to the version field of all product instances which have pre-9.0 licenses. To make pre-9.0 licenses available in the Enterprise License Manager, they must be migrated. For information on migrating licenses, see: Migrate Licenses Using Upgrade Licenses Wizard.
If you wish to add a Cisco Unified Communications Manager Business Edition 5000, you need to add two product instances. The first time you enter the information detailed in Step 4, select Unified CM as the product type. The second time you add a product type, enter a unique name and select Unity Connection as the product type. All other information is the same.
Edit Product Instance
The following procedure describes how to edit a product instance in Enterprise License Manager.
To edit a product instance, select that instance from the Product Instance table.
From the General tab of the Product Instance details page, edit the preferred settings for the product instance.
If the hostname or IP address of the product instance changes, you need to delete the product instance from the Enterprise License Manager prior to changing the hostname/IP address. You then re-add it to the Enterprise License Manager once you have completed the hostname/IP address change.
Delete Product Instance
Select the radio button next to the product instance you wish to delete.
Click the Delete button.
A message appears stating that the Product Instance will be permanently deleted, and requesting confirmation to continue or cancel. Click Continue.
A message appears, confirming that the product instance was successfully deleted.
Following a successful deletion, click the Synchronize Now button to obtain the most up-to-date licensing information for all license types in the system.
System Status Information
The Monitoring section of the Enterprise License Manager interface provides the following views that enable you to monitor the system status:
The Dashboard provides an “at-a-glance” view of the system. Links in the Dashboard navigate to their related pages within Enterprise License Manager.
When Enterprise License Manager is first installed, it operates in Demo mode until a license file is installed. While Enterprise License Manager is in Demo mode, a warning appears at the top of the GUI.
Demo mode in Enterprise License Manager refers to the fact that no license file has been installed yet. During the first license file installation process, Enterprise License Manager is registered with the Cisco licensing back office and is no longer in Demo mode. Product instances managed by Enterprise License Manager are not in compliance as long as Enterprise License Manager is in Demo mode. Each product type (for example, Unified CM, Unity Connection) has its own version of "demo mode" that operates independently of Enterprise License Manager’s Demo mode.
The Dashboard contains the following:
Provides information on Product Instances, Last License Update, and Last Synchronization date and time.
Lists the product type and the number of licenses allocated to each of those products.
Lists alerts according to product type and the status of the alert. Alerts indicate:
License types that are non-compliant
Licenses that are nearing expiration
Lists the product instance name, reason for failure, and last successful synchronization.
License Usage View
The License Usage page identifies the licenses installed on the system and how those licenses have been used at the time of the last synchronization. There are two views available from the License Usage page:
The Table View provides the following information for each license type:
Type of licenses in use
Number of licenses required
Number of licenses installed
Number of licenses unused
Status of that license type (for example: in compliance, in violation, and so on)
You can also view license properties and usage by selecting one of license types installed on the system. The License Type details page contains the following information:
Usage by Instance
Installed Licenses by Type
For a comprehensive view of all license types, click the View all license type descriptions on Cisco.com (new window) link under the License Description section.
The Chart View tab presents a graphical view of the number of licenses used for a particular product. Placing your mouse over each of the chart's bars reveals license count information. The figure below shows a Chart View which illustrates the number of licenses:
Borrowed from Upper Tier
Loaned to Lower Tier
The Chart View also identifies, with a red “x”, instances where there are insufficient licenses.
Substitution and Tiering
License types are categorized into license tiers, where the higher license tiers offer more functionality than the lower tiers. The License Usage Table View and Chart View (as shown in the figure above) displays the types in order of tier, highest to lowest.
TelePresence Room is separate from the other license types and cannot borrow from the others.
License substitution refers to the Enterprise License Manager feature where a higher tier license type can be substituted for a lower-tiered type that would otherwise be in overage. In the Chart View example (in the above figure), there are 50 spare Basic licenses on loan to Essential. In this example, the 50 spare licenses are sufficient to cover the entire Essential overage. If the user installs a license file that adds Essential licenses, the spare Basic licenses would then be available for future Basic requirements.
Once a product instance has been added (see Add product instance), you must then identify your licensing requirements and plan accordingly.
You may wish to check your Dashboard or License Usage page first, to determine what licenses are required for your product. For more information on the Dashboard or the License Usage pages, see System status information.
Enterprise License Manager provides two options for performing license fulfillment:
Electronic fulfillment (e-Fulfillment)
Electronic fulfillment is the quicker and easier option of the two; however, in deployments where internet connectivity is not available, a locked-down lab for example, Manual fulfillment may be the only option.
Use the following procedure to add new licenses via e-Fulfillment.
Log in to Enterprise License Manager.
Select License Management > Licenses.
If not already selected, click the Enable button to enable e-Fulfillment.
Select Fulfill Licenses from PAK. The Add/Install Licenses window appears.
Next to the Fulfill Licenses from PAK option there is another option entitled "Other Fulfillment options". Selecting the drop-down arrow under this option reveals two options: "Fulfill Licenses from File" and "Generate License Request". These options are the same as those available under Manual fulfillment.
Select the Add licenses from a new PAK option and enter the Product Authorization Key (PAK) code.
If you have previously entered PAKs in Enterprise License Manager, you may select the second option, "Add licenses from an already-installed PAK that supports partial fulfillment PAK Codes". Once you have selected that option, select the existing PAK code from the drop-down menu.
Click the Next button. If prompted for your Cisco.com account information, enter the information you entered when you registered at Cisco.com.
Click the Ok button. The Review Contents section appears.
The licenses within the PAK are listed by SKU name. The numbers of each license are categorized under a number of headings to indicate how many have been used and how many are still available.
You can install the number of licenses you want by clicking on that license type and entering, under the Install column, the number of licenses you wish to install.
In some cases you may not have the option to perform partial fulfillment. In this situation, all licenses are installed.
If licenses are listed as "Already Fulfilled" in the Review Contents section, those licenses have been fulfilled by this or another Enterprise License Manager.
Click the Next button. The License Option section appears. You may enter a description (optional). You may also associate this transaction with a saved add/upgrade license summary by selecting that option and then selecting the name of the license summary from the drop-down list.
Select the checkbox to accept the conditions of the End user License Agreement.
Click the Finish button.
Upon successful completion of the e-Fulfillment process, the new fulfillment appears in the Licenses table.
Adjust PAK fulfillment
In e-Fulfillment mode, you can perform partial fulfillment of a particular PAK that has already been partially fulfilled on that Enterprise License Manager using the following procedure:
In the License Management > Licenses page, in the License Fulfillment table, select the PAK from the list under the PAK column.
An edit (pencil) icon denotes PAKs which support partial fulfillment.
The PAK Details window opens, showing the original number of licenses in the PAK. Select Adjust PAK Fulfillment to retrieve the current status of the
If prompted, enter your Cisco.com account information (the information entered when you registered at Cisco.com).
You can now edit the Install column for each license type.
Once you have adjusted your PAK fulfillment numbers; click the Update PAK Fulfillment button.
Fulfillment numbers can only be increased, never decreased.
Manual fulfillment requires additional steps to perform license fulfillment. In situations where internet connectivity is not available, Manual fulfillment is the only method available. Manual fulfillment is also necessary for license migration, as described below:
Use the following
procedure to plan for migration from pre-9.0 licensing to 9.0 user-based
From the License
Management > License Planning page in Enterprise License Manager, click the
to Enterprise License Manager
Licenses wizard window appears. The first step involves choosing the product
type. From the Choose Product Type section, select the type of product to
upgrade from the drop-down menu. Click
Product Instances section appears. To upgrade a product instance, select it in
the Available Product Instances window and click the arrow to move it to the
Product Instances to Upgrade window. Click
only products that appear in the Available Product Instances table are those
that have been upgraded from a previous release and have not yet had their
License Counts section appears. Select the appropriate Recommendation Mode from
the drop-down list to view the recommended license counts as either User
Connect Licenses (UCL) or Cisco Unified Workshop Licenses (CUWL).
In the License
Allocation table, edit the
column and click
Save to save
your change for that license type. You may also choose to run a compliance
check by clicking the Run Compliance Check button, or reset the license values
by clicking the Reset Values button. Once all license count values have been
arrow next to each license type reveals additional information on that license
process can be completed only once per Unified CM product instance. You will
not be able to upgrade any remaining DLUs on the selected product instances in
The Summary and
Next Steps section appears. In this section you can view and save a summary of
the changes you made. To view the summary, click
Summary. A default name for the summary also appears in the Name field
using the format <productname>-add-<date-time-stamp> format.
Instructions for placing your order and fulfilling your licenses also appear in
this section. Click
Migration Request and Next Steps window appears. Copy the selected text to your
clipboard or click
Save it to a
file on your computer.
Migration Portal under Step 2 and paste the copied text in the designated
field or select the saved file from your computer.
return to the License Planning page
migration plan now appears in the table on the License Planning page.
Use the Add Licenses Wizard to Determine New Licensing Requirements
Use the following procedure to plan the addition of new licenses.
From the License Management > License Planning page in Enterprise License Manager, click the Add Licenses button.
The Add Licenses wizard window appears. The first step involves choosing the product type. From the Choose Product section, from the drop-down menus, select the type and version of product to which you want to add a licence. Click Next.
The Specify License Counts section appears. From this section, adjust the number of licenses that will be allocated to each type of license and click Save to save your changes for that license type. You may also choose to run a compliance check by clicking the Run Compliance Check button, or reset the license values by clicking the Reset Values button. Once the number of licenses has been set, click Next.
Clicking the arrow next to each license type reveals additional information on that license type.
The Summary and Next Steps section appears. In this section you can view and save a summary of the changes you made. You can also enter your own summary name and description.
To view the summary, click View Summary. The Save Summary in Enterprise License Manager option is selected by default. A default name for the summary also appears in the Name field using the format <productname>-add-<date-time-stamp> format. Instructions for placing your order and fulfilling your licenses also appear in this section. Click Finish to complete Add Licenses wizard.
Generate License Request
To obtain a new license (using Manual fulfillment), you must first generate a license request through the License Management > Licenses page, and then use the information generated to submit a request. You will then receive your license file via email. Use the following procedure to generate a license request.
Log in to Enterprise License Manager.
From the License Management > Licenses page, select Generate License Request from the drop-down list under Other Fulfillment
The License Request and Next Steps window appears. Copy the selected text to your clipboard or click Save the License Request File to your computer.
What to Do Next
Once you have your license request information saved either to your clipboard or to your computer, you need to access the Cisco License Registration site and paste it into the appropriate field. When you receive your license file via email, install your new license file in Enterprise License Manager using the Install License procedure.