ping another node in the network and view the resulting statistics.
Sign in to
Unified IM and Presence Operating System Administration.
Services > Ping.
Enter the IP
address or network name for the system that you want to ping.
Enter the ping
interval in seconds.
Enter the packet
Select a ping
iteration value to set the number of times that you want to ping the system.
you want to validate IPsec. If you do, check
When you specify
multiple pings, the ping command does not display the ping date and time in
real time. Be aware that the Ping command displays the data after the number of
pings that you specified completes.
Set up a remote account
In the Remote Account Support window, you can set up a remote
account, for a specified period of time, that Cisco support personnel can use
to access your system.
The remote support process works like this:
You set up a remote support account. This account includes a
configurable time limit on how long Cisco personnel can access it.
When you set up the remote support account, a pass phrase is
You call Cisco support personnel and provides the remote support
account name and pass phrase.
Cisco support personnel enter the pass phrase into a decoder
program that generates a password.
Cisco support personnel sign into the remote support account on
your system by using the decoded password.
When the account time limit expires, Cisco support personnel can
no longer access your remote support account.
Configure remote support
Sign in to
Cisco Unified IM and Presence Operating System Administration.
Services > Remote
If no remote support account is configured, select
Complete the fields in the Remote Access Configuration Status
window, as described in the table below.
Table 1 Remote Access Configuration Fields and Descriptions
Enter an account name for the remote account.
Ensure the account name comprises at least six characters in all lowercase,
Enter the account life duration in days.
Review these system-generated parameters:
Displays the generated pass phrase.
Indicates the version of the decoder in use.
Contact your Cisco personnel to access the remote support system
using the generated pass phrase.