Cisco Unified Communications Operating System Administration Guide, Release 9.1(1)
Downloads: This chapterpdf (PDF - 1.12 MB) The complete bookPDF (PDF - 3.23 MB) | Feedback



The Cisco Unified IM and Presence Operating System application provides the following utilities:

  • Ping—Checks connectivity with other network devices.

  • Remote Support—Sets up an account that Cisco support personnel can use to access the system. This account automatically expires after the number of days that you specify.

Ping another node

You can ping another node in the network and view the resulting statistics.

    Step 1   Sign in to Cisco Unified IM and Presence Operating System Administration.
    Step 2   Select Services > Ping.
    Step 3   Enter the IP address or network name for the system that you want to ping.
    Step 4   Enter the ping interval in seconds.
    Step 5   Enter the packet size.
    Step 6   Select a ping iteration value to set the number of times that you want to ping the system.
    Step 7   Select whether you want to validate IPsec. If you do, check Validate IPSec.
    Step 8   Select Ping.

    Troubleshooting Tips

    When you specify multiple pings, the ping command does not display the ping date and time in real time. Be aware that the Ping command displays the data after the number of pings that you specified completes.

    Set up a remote account

    In the Remote Account Support window, you can set up a remote account, for a specified period of time, that Cisco support personnel can use to access your system.

    The remote support process works like this:

      Step 1   You set up a remote support account. This account includes a configurable time limit on how long Cisco personnel can access it.
      Step 2   When you set up the remote support account, a pass phrase is generated.
      Step 3   You call Cisco support personnel and provides the remote support account name and pass phrase.
      Step 4   Cisco support personnel enter the pass phrase into a decoder program that generates a password.
      Step 5   Cisco support personnel sign into the remote support account on your system by using the decoded password.

      When the account time limit expires, Cisco support personnel can no longer access your remote support account.

      Configure remote support

        Step 1   Sign in to Cisco Unified IM and Presence Operating System Administration.
        Step 2   Select Services > Remote Support.
        Step 3   If no remote support account is configured, select Add.
        Step 4   Complete the fields in the Remote Access Configuration Status window, as described in the table below.
        Table 1 Remote Access Configuration Fields and Descriptions



        Account name

        Enter an account name for the remote account. Ensure the account name comprises at least six characters in all lowercase, alphabetic characters


        Enter the account life duration in days.

        Step 5   Select Save.
        Step 6   Review these system-generated parameters:




        Displays the generated pass phrase.

        Decode version

        Indicates the version of the decoder in use.

        Step 7   Contact your Cisco personnel to access the remote support system using the generated pass phrase.