Cisco Unified Communications Operating System Administration Guide, Release 9.1(1)
Software Upgrades
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Software Upgrades

Software Upgrades

Software upgrades

You can perform software upgrades by using the Software Upgrades menu options, or using the Command Line Interface. The system can only upload and process software that Cisco approves.

You can access the upgrade file during the installation process from either a local DVD or from a remote FTP or SFTP server.

For detailed information about planning and performing a software upgrade, see the IM and Presence Service information in the Upgrade Guide for Cisco Unified Communications Manager.

Locale-specific upgrades

Locale installer

Cisco provides locale-specific versions of the IM and Presence Locale Installer on www.cisco.com. Installed by the system administrator, the locale installer allows the user to view/receive the chosen translated text or tones, if applicable, when a user works with supported interfaces.

User locale files provide translated text and voice prompts, if available, for phone displays, user applications, and user web pages in the locale that the user selects. User-only locale installers exist on the web.

When installing IM and Presence locales, you must install the user local files which contain language information for a specific language and country and use the following convention:

ps-locale-language-country-version.cop

Locale file installation


Note


Before you install a locale for a country on IM and Presence, you must first install the Cisco Unified Communications Manager locale file for the same country on the Cisco Unified Communications Manager cluster.


You can install more than one locale file on each node in the cluster. You must restart each node in the cluster after installation to activate the new locales. For more information about installing locales, see Configuration and Administration of IM and Presence Service on Cisco Unified Communications Manager.

Error Messages

See the following table for a description of the messages that can occur during Locale Installer activation. If an error occurs, you can view the messages in the installation log.

Table 1 Locale Installer Messages and Descriptions

Message

Description

[LOCALE] File not found: <language>_<country>_user_locale.csv, the user locale has not been added to the database.

This error occurs when the system cannot locate the CSV file, which contains user locale information to add to the database, which indicates an error with the build process.

[LOCALE] File not found: <country>_network_locale.csv, the network locale has not been added to the database.

This error occurs when the system cannot locate the CSV file, which contains network locale information to add to the database This indicates an error with the build process.

[LOCALE] CSV file installer installdb is not present or not executable

You must ensure that an application called installdb is present. It reads information that a CSV file contains and applies it correctly to the target database. If this application is not found, it did not get installed with the Cisco Unified Communications application (very unlikely), has been deleted (more likely), or the node does not have a Cisco Unified Communications application, such as Cisco Unified Communications Manager or IM and Presence Service, installed (most likely). Installation of the locale will terminate because locales will not work without the correct records in the database.

[LOCALE] Could not create /usr/local/cm/application_locale/cmservices/ ipma/com/cisco/ipma/client/locales/maDialogs_ <ll>_<CC>.properties.Checksum.

[LOCALE] Could not create /usr/local/cm/application_locale/cmservices/ ipma/com/cisco/ipma/client/locales/maMessages_ <ll>_<CC>.properties.Checksum.

[LOCALE] Could not create /usr/local/cm/application_locale/cmservices/ ipma/com/cisco/ipma/client/locales/maGlobalUI_ <ll>_<CC>.properties.Checksum.

[LOCALE] Could not create /usr/local/cm/application_locale/cmservices/ ipma/LocaleMasterVersion.txt.Checksum.

These errors could occur when the system fails to create a checksum file, which an absent Java executable, /usr/local/thirdparty/java/j2sdk/jre/bin/java, an absent or damaged Java archive file, /usr/local/cm/jar/cmutil.jar, or an absent or damaged Java class, com.cisco.ccm.util.Zipper, causes. Even if these errors occur, the locale will continue to work correctly, with the exception of Cisco Unified Communications Manager Assistant, which can not detect a change in localized Cisco Unified Communications Manager Assistant files.

[LOCALE] Could not find /usr/local/cm/application_locale/cmservices/ ipma/LocaleMasterVersion.txt in order to update Unified CM Assistant locale information.

This error occurs when the system does not find the file in the correct location, which is most likely due to an error in the build process.

[LOCALE] Addition of <locale-installer-file-name> to the database has failed!

This error occurs because the collective result of any failure that occurs when a locale is being installed causes it; it indicates a terminal condition.

[LOCALE] Could not locate <locale-installer-file-name>

The system will not migrate this locale during an upgrade.

The downloaded locale installer file no longer resides in the download location. The platform may have moved or deleted it. This is noncritical error indicates that after the Cisco Unified Communications application has been upgraded, you need to either reapply the locale installer or download and apply a new locale installer.

[LOCALE] Could not copy <locale-installer-file-name> to migratory path. This locale will not be migrated during an upgrade!

You cannot copy the downloaded locale installer file to the migration path. This noncritical error indicates that after the Cisco Unified Communications application has been upgraded, you need to either reapply the locale installer or download and apply a new locale installer.

[LOCALE] DRS registration failed

The locale installer could not register with the Disaster Recovery System. A backup or restore record will not include the locale installer. Record the installation log and contact Cisco TAC.

[LOCALE] DRS unregistration failed

The locale installer could not deregister from the Disaster Recovery System. A backup or restore record will not include the locale installer. Record the installation log and contact Cisco TAC.

[LOCALE] Backup failed!

The Disaster Recovery System could not create a tarball from the downloaded locale installer files. Re-apply the local installer before attempting to back up.

Note   

Manually reinstalling locales after a system restore achieves the same goal.

[LOCALE] No COP files found in restored tarball!

Corruption of backup files may prevent successful extraction of locale installer files.

Note   

Manual reapplication of the locale installer will restore the locale fully.

[LOCALE] Failed to successfully reinstall COP files!

Corruption of backup files may damage locale installer files.

Note   

Manual reapplication of the locale installer will restore the locale fully.

[LOCALE] Failed to build script to reinstall COP files!

The platform could not dynamically create the script used to reinstall locales.

Note   

Manual reapplication of the locale installer will restore the locale fully. Record the installation log and contact TAC.