Cisco Unified Communications Operating System Administration Guide, Release 8.6(1)
Software Upgrades
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Software Upgrades

Table Of Contents

Software Upgrades

Pre-Upgrade Tasks

Software Upgrade Considerations

Overview of the Software Upgrade Process

Making Configuration Changes During an Upgrade

Administration Changes

User Provisioning

Obtaining the Upgrade File

Software Upgrade Procedures

Upgrading Software or Installing Locales from a Local Source

Supported SFTP Servers

Upgrading Software or Installing Locales from a Remote Source

Bridge Upgrade

Post-Upgrade Tasks

Reverting to a Previous Version

Installing COP Files, Dial Plans, and Locales

COP File Installation

Dial Plan Installation

Locale Installation

Installing Locales

Cisco Unified Communications Manager Locale Files

Managing TFTP Server Files

Setting Up a Customized Log-on Message


Software Upgrades



Caution When you upgrade to Cisco Unified Communications Manager 8.6(1) the system will reboot as part of the upgrade process. Therefore, you may want to perform the upgrade during a scheduled down time for your organization to avoid service interruptions.


Caution If you upgrade to the U.S. export unrestricted version of Cisco Unified Communications Manager, you will not be able to later upgrade to or be able to perform a fresh install of the U.S. export restricted version of this software. Note that IP phone security configurations will be modified to disable signaling and media encryption (including encryption provided by the VPN phone feature).

You can use the Software Upgrades options to perform the following types of installations and upgrades:

Install/Upgrade—Use this option to upgrade the application software, install Cisco Unified Communications Manager Locale Installers and dial plans, install Cisco Unity Connection locales, and upload and install device packs, phone firmware loads, and other COP files.

TFTP File Management—Use this option to upload various device files for use by the phones to the TFTP server. The TFTP server files that you can upload include custom phone rings, callback tones, and phone backgrounds.

This chapter contains the following sections:

Pre-Upgrade Tasks

Software Upgrade Considerations

Software Upgrade Procedures

Post-Upgrade Tasks

Reverting to a Previous Version

Installing COP Files, Dial Plans, and Locales

Managing TFTP Server Files

Setting Up a Customized Log-on Message

Pre-Upgrade Tasks

Before you begin the upgrade, perform the following tasks:

Read the release notes for the new release and be sure that you understand the new features and how the upgrade interacts with the other products that are associated with your system, such as JTAPI, CUMA (Cisco Unified Manager Assistant), RTMT, IPCC, firewalls, and so on.

For Cisco Unified Communications Manager Business Edition 5000, the release notes are located at

http://cisco.com/en/US/products/ps7273/prod_release_notes_list.html

Ensure that you have the necessary license files for the new release.

For more information on obtaining and installing licenses, see the License File Upload chapter in the Cisco Unified Communications Manager Administration Guide.

Before you begin the upgrade, back up your system. This is particularly important if you are upgrading software on HP7825H3 or HP7828H3 hardware as there is no option to revert to the previous version.

If you are upgrading software on HP7825H3 or HP7828H3 hardware, ensure that you have a 16GB USB device available to migrate your data to the new system. For Unity Connection and Business Edition 5000, a 128GB external USB device is required.

Disable the Cisco Extension Mobility service by navigating to Cisco Unified Serviceability > Tools > Service Activation. For more information, see the Cisco Unified Serviceability Administration Guide.


Note Be aware that, when you deactivate the Cisco Extension Mobility service, Cisco Extension Mobility users cannot log in and log out of phones that support Cisco Extension Mobility.


Do not install Cisco Unified Communications Manager in a large Class A or Class B subnet that contains a large number of devices. When you install Cisco Unified Communications Manager in a large subnet with a large number devices in that subnet, the Address Resolution Protocol (ARP) table can fill up quickly (maximum 1024 entries, by default). When the ARP table gets full, Cisco Unified Communications Manager can have difficulty talking to endpoints and cannot add more phones.


Caution Failure to deactivate the Cisco Extension Mobility service could cause the upgrade to fail.

Before you upgrade to a later release, refer to the documentation for your currently installed COP files to identify any special considerations related to upgrading Cisco Unified Communications Manager.


Note If you have the Nokia s60 COP file installed, you must install any newer version of it before you upgrade Cisco Unified Communications Manager.


If you plan to use IPv6 with Cisco Unified Communications Manager Release 8.0(2) or later, you can provision your DNS server for IPv6 prior to upgrading to Release 8.0(2) or later. However, do not configure the DNS records for Cisco Unified Communications Manager for IPv6 until after you perform the upgrade.


Caution Configuring the DNS records for Cisco Unified Communications Manager for IPv6 prior to upgrading to Release 8.0(2) or later causes the upgrade to fail.

Before you upgrade a cluster, execute the utils network ipv6 ping CLI command to verify IPv6 networking on the first node (publisher server) and subsequent nodes (subscriber servers). If IPv6 is configured incorrectly on the subsequent nodes, load detection may take 20 minutes.

Before you perform the Cisco Unified Communications Manager upgrade, ensure that the device name for the Cisco Unified Mobile Communicator device contains 15 or fewer characters. If the device name contains more than 15 characters for the Cisco Unified Mobile Communicator, the device does not migrate during the upgrade.

After you complete the pre-upgrade tasks, review with the "Software Upgrade Considerations" section.

Software Upgrade Considerations

This section contains the following topics:

Overview of the Software Upgrade Process

Making Configuration Changes During an Upgrade

Upgrading to Cisco Unified Communications Manager Release 8.0(1) or Later from Release 7.x, page 7-9

Obtaining the Upgrade File

Supported SFTP Servers

Overview of the Software Upgrade Process

You cannot install upgrade software on your server while the system continues to operate.


Caution If you are upgrading your software on HP 7825H3 or HP7828H3 hardware, there is no option to revert to the previous version of Cisco Unified Communications Manager. To perform an upgrade on one of these machines you must use a 16GB USB device to facilitate data migration from the old system to the new installation. For Unity Connection and Business Edition 5000, a 128GB external USB device is required.

When you install 8.6 upgrade software, there will be a temporary server outage while the CUCM software is installed. Once you kick off the upgrade using either the command line or graphical user interface the data will be exported, and the system will be automatically rebooted at which point the server outage will begin. The duration of this outage will depend on your configuration and amount of data. During the upgrade, progress can be monitored via the console until such time that command line interface and graphical user interface access has been restored. Once restored, you can use the command line iterface or graphical user interface to continue to monitor upgrade progress.


Note If an administrator or a phone user makes changes during the upgrade process (export of data), that data could be lost after upgrade.


When you initiate the upgrade, you can indicate to activate the partition with the new upgrade software or return to using the partition with the previous version of the software at upgrade completion. With the exception of HP 7825H3 and HP7828H3 hardware upgrades, the previous software remains in the inactive partition until the next upgrade. Your configuration information migrates automatically to the upgraded version in the active partition.

If for any reason you decide to back out of the upgrade, you can restart the system to the inactive partition that contains the older version of the software. However, any configuration changes that you made since you upgraded the software will get lost.


Note You can only make changes to the database on the active partition. The database on the inactive partition does not get updated. If you make changes to the database after an upgrade, you must repeat those changes after switching the partition.


You can upgrade from a DVD (local source) or from a network location (remote source) that the Cisco Unified Communications Manager Business Edition 5000 server can access.

For a short period of time after you install Cisco Unified Communications Manager or switch over after upgrading to a different product version, settings changes made by phone users might get unset. Examples of phone user settings include call forwarding and message waiting indication light settings. This can occur because Cisco Unified Communications Manager synchronizes the database after an installation or upgrade, which can overwrite phone user settings changes.


Note Be sure to back up your system data before starting the software upgrade process. For more information, see the Disaster Recovery System Administration Guide. If you are upgrading your software on HP 7825H3 or HP7828H3 hardware, there is no option to revert to the previous version of Cisco Unified Communications Manager. If you do not back up your system data before starting the software upgrade process your data will be lost if your upgrade fails for some reason. If you chose to revert to the prior version, you will need to install the prior version and restore your data from your DRS backup.


Making Configuration Changes During an Upgrade

This section describes the restrictions that apply to the configuration and provisioning changes that you can make during an upgrade.

Administration Changes

The administrator must not make any configuration changes to Cisco Unified Communications Manager during an upgrade. Configuration changes include any changes that you make in Cisco Unified Communications Manager Administration, Cisco Unified Serviceability, and the User Option windows.

Any configuration changes that you make during an upgrade could get lost after the upgrade completes, and some configuration changes can cause the upgrade to fail.

If you are upgrading your system, you must complete the upgrade tasks in this section before you perform any configuration tasks.


Caution If you fail to follow these recommendations, unexpected behavior may occur; for example, ports may not initialize as expected.

Upgrade Tasks

To successfully complete the upgrade, perform the upgrade tasks in the following order before you begin making configuration changes.


Note Cisco strongly recommends that you do not perform configuration tasks until the upgrade completes on all servers in the cluster, until you have switched the servers over to the upgraded partition, and until you have verified that database replication is functioning.


Procedure


Step 1 Stop all configuration tasks; that is, do not perform configuration tasks in the various Cisco Unified Communications Manager-related GUIs or the CLI (with the exception of performing the upgrade in the Cisco Unified Communications Operating System GUI).

Step 2 Upgrade the first node in the cluster (the publisher node).


Note If performing an L2 upgrade, choose no for automatic reboot. The switch version will occur in step 4.
If performing an refresh upgrade, choose to run new version at the completion of the upgrade. Step 4 is not required.


Step 3 Upgrade the subsequent nodes in the cluster (the subscriber nodes).


Note If performing an L2 upgrade, choose no for automatic reboot. The switch version will occur in step 5.
If performing an refresh upgrade, choose to run new version at the completion of the upgrade. Step 5 is not required.


Step 4 Switch over the first node to the upgraded partition.

Step 5 Switch over subsequent nodes to the upgraded partition.


Note You can switch the subsequent nodes to the upgraded partition either all at once or one at a time, depending on your site requirements.


Step 6 Ensure that database replication is functioning between the first node and the subsequent nodes. You can check database replication status by using one of the following methods:

In Cisco Unified Reporting, access the Unified CM Database Status report. Before you proceed, ensure the report indicates that you have a good database replication status with no errors. For more information about using Cisco Unified Reporting, see the Cisco Unified Reporting Administration Guide.

In the Cisco Real Time Monitoring Tool, access the Database Summary service under the CallManager tab to monitor database replication status. The following list indicates the database replication status progress:

0— Initializing.

1—Replication setup script fired from this node.

2—Good replication.

3—Bad replication.

4—Replication setup did not succeed.

Before you proceed, ensure that you have a good database replication status. For more information about using the Real Time Monitoring Tool, see the Cisco Unified Cisco Unified Real Time Monitoring Tool Administration Guide.

Step 7 When all other upgrade tasks are complete, you can perform any needed configuration tasks as required.


User Provisioning

For upgrades from Cisco Unified Communications Manager Release 8.x, changes that are made to the following user-facing features get preserved after the upgrade completes:

Call Forward All (CFA)

Message Waiting Indication (MWI)

Privacy Enable/Disable

Do Not Disturb Enable/Disable (DND)

Extension Mobility Login (EM)

Hunt Group Logout

Device Mobility

CTI CAPF status for end users and application users

Credential hacking and authentication

Recording enabling

Single Number Reach enabling

To upgrade your cluster from Release 7.x to Release 8.0(1) or later, follow this procedure:

Procedure


Tip After you finish upgrading all nodes in the cluster to Cisco Unified Communications Manager Release 8.0 or later, you must also follow all the steps in this procedure to ensure that your Cisco Unified IP Phones register with the system.


Step 8 If you are running one of the following releases in mixed mode, you must run the CTL client:

Cisco Unified Communications Manager Release 7.1(2)

All regular releases of 7.1(2)

All ES releases of 712 prior to 007.001(002.32016.001)

Cisco Unified Communications Manager Release 7.1(3)

All regular releases of 713 prior to 007.001(003.21900.003) = 7.1(3a)su1a

All ES releases of 713 prior to 007.001(003.21005.001)


Note For more information about running the CTL client, see Chapter 4, "Configuring the CTL Client," in the Cisco Unified Communications Manager Security Guide.


Restart the Cisco TFTP Service on the TFTP Servers

Step 9 From Cisco Unified Serviceability, choose Tools > Control Center - Feature Services.

The Control Center - Feature Services window displays.

Step 10 Restart the Cisco TFTP service on each node on which it is active.

Step 11 Wait five minutes for TFTP to rebuild the files.

Reset all Cisco Unified IP Phones


Note You must reset all the Cisco Unified IP Phones in the cluster to ensure that the phones have the most current configuration.


Step 12 From Cisco Unified Communications Manager Administration, choose System > Enterprise Parameters.

The Enterprise Parameters Configuration window displays.

Step 13 Click Reset.

Step 14 Wait ten minutes for the Cisco Unified IP Phones to register with Cisco Unified Communications Manager.

Back Up Your Cluster


Caution You must back up your cluster using the Disaster Recovery System (DRS) to be able to recover the cluster.

Step 15 To backup your cluster using DRS, see the Disaster Recovery System Administration Guide.


Obtaining the Upgrade File

Before you begin the upgrade process, you must obtain the appropriate upgrade file from Cisco.com.

You can access the upgrade file during the installation process from either a local DVD or from a remote FTP or SFTP server. Be aware that directory names and filenames that you enter to access the upgrade file are case-sensitive.

Software Upgrade Procedures

This section provides procedures for upgrading from either a local or a remote source and contains the following topics:

Upgrading Software or Installing Locales from a Local Source

Upgrading Software or Installing Locales from a Remote Source

Bridge Upgrade

Upgrading Software or Installing Locales from a Local Source

To upgrade the software from local DVD, follow this procedure:

Procedure


Step 1 If you are upgrading software on HP7825H3 or HP7828H3 hardware insert the 16GB USB device to facilitate data migration from the old system to the new installation. For Unity Connection and Business Edition 5000, a 128GB external USB device is required.


Caution If you are upgrading your software on HP7825H3 or HP7828H3 hardware, there is no option to revert to the previous version of Cisco Unified Communications Manager. To perform an upgrade on one of these machines you must use a 16GB USB device to facilitate data migration from the old system to the new installation. For Unity Connection and Business Edition 5000, a 128GB external USB device is required.

Step 2 If you are upgrading Cisco Unified Communications Manager Business Edition 5000, skip to Step 3.

If you are adding a Cisco Unity Connection locale, stop the Connection Conversation Manager and Connection Mixer services:

a. Start Cisco Unity Connection Serviceability.

b. Navigate to Tools > Control Center - Feature Services.

c. Under Critical Services, in the Connection Conversation Manager row, click Stop.

d. Wait for the service to stop.

e. Also under Critical Services, in the Connection Mixer row, click Stop.

f. Wait for the service to stop.

Step 3 Insert the new DVD into the disc drive on the local server that is to be upgraded.

Step 4 Log in to Cisco Unified Communications Operating System Administration.

Step 5 Navigate to Software Upgrades > Install/Upgrade.

The Software Installation/Upgrade window displays.

Step 6 From the Source list, choose DVD.

Step 7 Enter a slash (/) in the Directory field.

Step 8 To use the Email Notification feature, enter your Email Destination and SMTP Server in the fields provided.

Step 9 To continue the upgrade process, click Next.

Step 10 Choose the upgrade version that you want to install and click Next.

Step 11 In the next window, monitor the progress of the download.

Step 12 If you are upgrading Cisco Unified Communications Manager Business Edition 5000, skip to Step 13.

If you are installing Cisco Unity Connection locales and want to install another locale, click Install Another, and return to Step 5.

If you do not want to install another locale, restart the Connection Conversation Manager and Connection Mixer services:

a. Start Cisco Unity Connection Serviceability.

b. Navigate to Tools > Control Center - Feature Services.

c. Under Critical Services, in the Connection Conversation Manager row, click Start.

d. Wait for the service to start.

e. Also under Critical Services, in the Connection Mixer row, click Start.

f. Wait for the service to start.

g. Skip the rest of the procedure.

Step 13 If you want to run the upgraded software at the completion of the upgrade process and automatically reboot to the upgraded partition, choose Switch to new version after upgrade. The system restarts and is running the upgraded software.

Step 14 If you want to install the upgrade and then manually switch to the upgraded partition at a later time, do the following steps:

a. Choose Do not switch to new version after upgrade.

b. Click Next.

The Upgrade Status window displays the Upgrade log.

c. When the installation completes, click Finish.

d. To restart the system and activate the upgrade, choose Settings > Version; then, click Switch Version.

The system restarts running the upgraded software.


Caution If you are upgrading your software on HP7825H3 or HP7828H3 hardware, there is no option to revert to the previous version of Cisco Unified Communications Manager. To perform an upgrade on one of these machines you must use a 16GB USB device to facilitate data migration from the old system to the new installation. For Unity Connection and Business Edition 5000, a 128GB external USB device is required.

Supported SFTP Servers

Cisco allows you to use any SFTP server product but recommends SFTP products that have been certified with Cisco through the Cisco Technology Developer Partner program (CTDP). CTDP partners, such as GlobalSCAPE, certify their products with specified versions of Cisco Unified Communications Manager. For information on which vendors have certified their products with your version of Cisco Unified Communications Manager, refer to the following URL:

http://www.cisco.com/pcgi-bin/ctdp/Search.pl

For information on using GlobalSCAPE with supported Cisco Unified Communications versions, refer to the following URL:

http://www.globalscape.com/gsftps/cisco.aspx

Cisco uses the following servers for internal testing. You may use one of the servers, but you must contact the vendor for support:

Open SSH (refer to http://sshwindows.sourceforge.net/)

Cygwin (refer to http://www.cygwin.com/)

Titan (refer to http://www.titanftp.com/)

Cisco does not support using the SFTP product free FTDP. This is because of the 1GB file size limit on this SFTP product.

For issues with third-party products that have not been certified through the CTDP process, contact the third-party vendor for support.

Upgrading Software or Installing Locales from a Remote Source

To upgrade the software from a network location or remote server, use the following procedure.


Note Do not use the browser controls, such as Refresh/Reload, while you are accessing Cisco Unified Communications Operating System Administration. Instead, use the navigation controls that are provided by the interface.


Procedure


Step 1 If you are upgrading software on HP7825H3 or HP7828H3 hardware insert the 16GB USB device to facilitate data migration from the old system to the new installation. For Unity Connection and Business Edition 5000, a 128GB external USB device is required.

Step 2 Put the upgrade file on an FTP or SFTP server that the server that you are upgrading can access.

Step 3 If you are upgrading Cisco Unified Communications Manager Business Edition 5000, skip to Step 4.

If you are adding a Cisco Unity Connection locale, stop the Connection Conversation Manager and Connection Mixer services:

a. Start Cisco Unity Connection Serviceability.

b. Navigate to Tools > Control Center - Feature Services.

c. Under Critical Services, in the Connection Conversation Manager row, click Stop.

d. Wait for the service to stop.

e. Also under Critical Services, in the Connection Mixer row, click Stop.

f. Wait for the service to stop.

Step 4 Log in to Cisco Unified Communications Operating System Administration.

Step 5 Navigate to Software Upgrades > Install/Upgrade.

The Software Installation/Upgrade window displays.

Step 6 From the Source list, choose Remote Filesystem.

Step 7 In the Directory field, enter the path to the directory that contains the patch file on the remote system.

If the upgrade file is located on a Linux or Unix server, you must enter a forward slash at the beginning of the directory path. For example, if the upgrade file is in the patches directory, you must enter /patches

If the upgrade file is located on a Windows server, remember that you are connecting to an FTP or SFTP server, so use the appropriate syntax, including

Begin the path with a forward slash (/) and use forward slashes throughout the path.

The path must start from the FTP or SFTP root directory on the server, so you cannot enter a Windows absolute path, which starts with a drive letter (for example, C:).

Step 8 In the Server field, enter the server name or IP address.

Step 9 In the User Name field, enter your user name on the remote server.

Step 10 In the User Password field, enter your password on the remote server.

Step 11 Select the transfer protocol from the Transfer Protocol field.

Step 12 To use the Email Notification feature, enter your Email Destination and SMTP Server in the fields provided.

Step 13 To continue the upgrade process, click Next.

Step 14 Choose the upgrade version that you want to install and click Next.

Step 15 In the next window, monitor the progress of the download.


Note If you lose your connection with the server or close your browser during the upgrade process, you may see the following message when you try to access the Software Upgrades menu again:

Warning: Another session is installing software, click Assume Control to take over the installation.

If you are sure you want to take over the session, click Assume Control.

If Assume Control does not display, you can also monitor the upgrade with the Real Time Monitoring Tool.


Step 16 If you are installing upgrade software, skip to Step 17.

If you are installing Cisco Unity Connection locales and want to install another locale, click Install Another, and return to Step 5.

If you do not want to install another locale, restart the Connection Conversation Manager and Connection Mixer services:

a. Start Cisco Unity Connection Serviceability.

b. Navigate to Tools > Control Center - Feature Services.

c. Under Critical Services, in the Connection Conversation Manager row, click Start.

d. Wait for the service to start.

e. Also under Critical Services, in the Connection Mixer row, click Start.

f. Wait for the service to start.

g. Skip the rest of the procedure.

Step 17 If you want to install the upgrade and automatically reboot to the upgraded partition, choose Switch to new version after upgrade. The system restarts and runs the upgraded software.

Step 18 If you want to install the upgrade and then manually reboot to the upgraded partition at a later time, complete the following steps:

a. Choose Do not switch to new version after upgrade.

b. Click Next.

The Upgrade Status window displays the Upgrade log.

c. When the installation completes, click Finish.

d. To restart the system and activate the upgrade, choose Settings > Version; then, click Switch Version.

The system restarts and is running the upgraded software.

Bridge Upgrade

The bridge upgrade provides a migration path for customers who want to migrate from discontinued Cisco Unified Communications Manager server to a server that supports the newest release of Cisco Unified Communications Manager.

Servers that are no longer supported, but are permitted to function as bridge upgrade servers, can upgrade and boot but will not allow Cisco Unified Communications Manager to function.

When you attempt to upgrade your Cisco Unified Communications Manager version on a discontinued server model, Cisco Unified Communications Manager inserts a message into the upgrade log. The upgrade log is displayed on the web browser when the upgrade is initiated through the Cisco Unified Communications Operating System Administration window, or you can view it through CLI if you used CLI to perform the upgrade. This message notes that you can only use the new version to obtain a DRS backup. The warning message in the log is followed by a delay that allows you to cancel the upgrade if you do not want to do a bridge upgrade.

When the system boots the new Cisco Unified Communications Manager version, a warning appears on the console that tells you that the only thing you can do with the new Cisco Unified Communications Manager version is to perform a DRS backup ("This hardware has limited functionality. Backup and Restore is the only supported functionality."). Because of the restricted visibility of the console, the warning displays during both CLI and GUI sessions.

Use the following procedure to perform a bridge upgrade:

Procedure


Step 1 Perform an upgrade to the new Cisco Unified Communications Manager version on your discontinued first node (publisher) server. Refer to the preceding sections in this chapter that describe the kind of upgrade you want to do. Observe the warning on the console that tells you that the only thing you can do with the new Cisco Unified Communications Manager version is to perform a DRS backup ("This hardware has limited functionality. Backup and Restore is the only supported functionality.").

Step 2 Perform an upgrade to the new Cisco Unified Communications Manager version on your subsequent node (subscriber) servers. Refer to the preceding sections in this chapter that describe the kind of upgrade you want to do.

Step 3 Verify database synchronization between all nodes. You can use the CLI commands utils dbreplication runtime state and utils dbreplication status. For more information, refer to the Command Line Interface Reference Guide for Cisco Unifed Communications Solutions.

Step 4 Using the new Cisco Unified Communications Manager version on your discontinued first node server, perform a DRS backup. The DRS backups are encrypted using the cluster security password provided at install time. You must remember this security password as the "old" password, because you may be prompted to enter this "old" password at the time of restore. Refer to the Disaster Recovery System Administration Guide.

Step 5 Disconnect your discontinued server from the network.

Step 6 Install the new Cisco Unified Communications Manager version on your new supported first node server. You must obtain and install a new license on this server. Refer to the guide Installing Cisco Unified Communications Manager. You will be prompted to enter a "new" security password, a password that is different from the "old" password you noted in Step 4. The guide Installing Cisco Unified Communications Manager describes the requirements of a "new" security password that Cisco Unified Communications Manager will accept. You must remember this "new" security password.

Step 7 Using the new Cisco Unified Communications Manager version on your new supported first node server, perform the Disaster Recovery System Administration Guide procedure "Restoring the First Node only (Rebuilding the Publisher Alone)". First, select only select the first node for restore. You can only select the subsequent nodes for restore after the completion of first node restore. Use the discontinued server's backup file that you created in Step 4. You will be prompted for the "old" security password that you noted in Step 4. For further details, refer to the Disaster Recovery System Administration Guide.

Step 8 On your new supported first node server, reactivate all services that used to be active on your discontinued first node server before the bridge upgrade. Refer to the Administration Guide for Cisco Unity Connection Serviceability.

Step 9 Verify database synchronization between all nodes. You can use the CLI commands utils dbreplication runtime state and utils dbreplication status. For more information, refer to the Command Line Interface Reference Guide for Cisco Unifed Communications Solutions.


Post-Upgrade Tasks

After the upgrade, perform the following tasks:

Enable the Cisco Extension Mobility service by navigating to Cisco Unified Serviceability > Tools > Service Activation. For more information, see the Cisco Unified Serviceability Administration Guide.


Note If you do not enable the Cisco Extension Mobility service, Cisco Extension Mobility users cannot log in and log out of phones that support Cisco Extension Mobility.


Verify phone functions by making the following types of calls:

Voice mail

Interoffice

Mobile phone

Local

National

International

Shared line

Test the following phone features:

Conference

Barge

Transfer

C-Barge

Ring on shared lines

Do Not Disturb

Privacy

Presence

CTI call control

Busy Lamp Field

If necessary, reinstall the Real Time Monitoring Tool.

Reverting to a Previous Version

After upgrading, you can revert to the software version that was running before the upgrade, by using the Switch Version option to switch the system to the software version on the inactive partition.


Caution If you are upgrading your software on HP7825H3 or HP7828H3 hardware, there is no option to revert to the previous version of Cisco Unified Communications Manager. To perform an upgrade on one of these machines you must use a 16GB USB device to facilitate data migration from the old system to the new installation. For Unity Connection and Business Edition 5000, a 128GB external USB device is required.

Procedure


Step 1 Open Cisco Unified Communications Operating System Administration directly by entering the following URL:

https://server-name/cmplatform

where server-name specifies the host name or IP address of the Cisco Unified Communications Manager Business Edition 5000 server.

Step 2 Enter your Administrator user name and password.

Step 3 Choose Settings > Version.

The Version Settings window displays.

Step 4 Click the Switch Versions button.

After you verify that you want to restart the system, the system restarts, which might take up to 15 minutes.

Step 5 To verify that the version switch was successful, you can follow these steps:

a. Log in to Open Cisco Unified Communications Operating System Administration again.

b. Choose Settings > Version.

The Version Settings window displays.

c. Verify that the correct product version is now running on the active partition.

d. Verify that all activated services are running.

e. For the publisher node, log in to Cisco Unified Communications Manager Administration by entering the following URL and entering your user name and password:

https://server-name/ccmadmin

f. Verify that you can log in and that your configuration data exists.


Installing COP Files, Dial Plans, and Locales

This section contains the following topics:

COP File Installation

Dial Plan Installation

Locale Installation

COP File Installation

The following guidelines apply to installing COP files. If the documentation for a specific COP file contradicts these general guidelines, follow the COP file documentation:

Install the COP file on every server in a cluster.

After you install a COP file, you must restart the server.


Note You must restart Cisco Unified Communications Manager to ensure that configuration changes that are made during the COP file installation get written into the database. Cisco recommends that you perform this restart during an off-peak period.


Dial Plan Installation

You can install dial plan files from either a local or a remote source by using the same process that is described earlier in this chapter for installing software upgrades. See the "Software Upgrade Procedures" section for more information about this process.

After you install the dial plan files on the system, log in to Cisco Unified Communications Manager Administration and then navigate to Call Routing > Dial Plan Installer to complete installing the dial plans.

Locale Installation

Cisco provides locale-specific versions of the Cisco Unified Communications Manager Locale Installer on www.cisco.com. Installed by the system administrator, the locale installer allows the user to view/receive the chosen translated text or tones, if applicable, when a user works with supported interfaces.

User Locales

User locale files provide translated text and voice prompts, if available, for phone displays, user applications, and user web pages in the locale that the user chooses. User-only locale installers exist on the web.

Network Locales

Network locale files provide country-specific phone tones and gateway tones, if available. Network-only locale installers exist on the web.

Cisco may combine multiple network locales in a single locale installer.

Cisco Unity Connection Locales

Cisco Unity Connection locales (languages) provide country-specific system prompts, graphical user interface, and text-to-speech functionality. For information on downloading Cisco Unity Connection locales, see the "Installation and Upgrade Information" section of the applicable Cisco Unified Communications Manager Business Edition 5000 release notes at http://www.cisco.com/en/US/products/ps7273/prod_release_notes_list.html.


Caution Do not install more than five Cisco Unity Connection locales.

Installing Locales

You can install locale files from either a local or a remote source by using the same process that is described earlier in this chapter for installing software upgrades. See the "Software Upgrade Procedures" section for more information about this process.


Note To activate the newly installed locales, you must restart the server.


See the "Cisco Unified Communications Manager Locale Files" section for information on the Cisco Unified Communications Manager locale files that you must install. You can install more than one locale before you restart the server.

Cisco Unified Communications Manager Locale Files

When you are installing Cisco Unified Communications Manager locales, you must install the following files:

User Locale files—Contain language information for a specific language and country and use the following convention:

cm-locale-language-country-version.cop

Combined Network Locale file—Contains country-specific files for all countries for various network items, including phone tones, annunciators, and gateway tones. The combined network locale file uses the following naming convention:

cm-locale-combinednetworklocale-version.cop

Managing TFTP Server Files

You can upload files for use by the phones to the TFTP server. Files that you can upload include custom phone rings, callback tones, and backgrounds. This option uploads files only to the specific server to which you connected, and other nodes in the cluster do not get upgraded.

Files upload into the tftp directory by default. You can also upload files to a subdirectory of the tftp directory.

If you have two Cisco TFTP servers that are configured in the cluster, you must perform the following procedure on both servers. This process does not distribute files to all servers, nor to both Cisco TFTP servers in a cluster.

To upload and delete TFTP server files, follow this procedure:

Procedure


Step 1 From the Cisco Unified Communications Operating System Administration window, navigate to Software Upgrades > TFTP File Management.

The TFTP File Management window displays and shows a listing of the current uploaded files. You can filter the file list by using the Find controls.

Step 2 To upload a file, follow this procedure:

a. Click Upload File.

The Upload File dialog box opens.

b. To upload a file, click Browse and then choose the file that you want to upload.

c. To upload the file to a subdirectory of the tftp directory, enter the subdirectory in the Directory field.

d. To start the upload, click Upload File.

The Status area indicates when the file uploads successfully.

e. After the file uploads, restart the Cisco TFTP service.


Note If you plan to upload several files, restart the Cisco TFTP service only once, after you have uploaded all the files.


For information about restarting services, refer to Cisco Unified Serviceability Administration Guide.

Step 3 To delete files, follow this procedure:

a. Check the check boxes next to the files that you want to delete.

You can also click Select All to select all of the files, or Clear All to clear all selection.

b. Click Delete Selected.



Note If you want to modify a file that is already in the tftp directory, you can use the CLI command file list tftp to see the files in the TFTP directory and file get tftp to get a copy of a file in the TFTP directory. For more information, see the Command Line Interface Reference Guide for Cisco Unifed Communications Solutions.


Setting Up a Customized Log-on Message

You can upload a text file that contains a customized log-on message that appears in Cisco Unified Communications Operating System Administration, Cisco Unified Communications Manager Administration, Cisco Unified Serviceability, Disaster Recovery System Administration, Cisco Unity Connection Administration, Cisco Unity Connection Serviceability Administration, Cisco Personal Communications Assistant (CPCA) and the command line interface.

To upload a customized log-on message, follow this procedure:

Procedure


Step 1 From the Cisco Unified Communications Operating System Administration window, navigate to Software Upgrades > Customized Logon Message.

The Customized Logon Message window displays.

Step 2 To choose the text file that you want to upload, click Browse.

Step 3 Click Upload File.


Note You cannot upload a file that is larger than 10kB.


The system displays the customized log-on message.

Step 4 To revert to the default log-on message, click Delete.

Your customized log-on message gets deleted, and the system displays the default log-on message.