Compatibility Information for Cisco Unified Communications Manager Release 10.x
Compatibility Information for IM and Presence Service on Cisco Unified Communications Manager
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Compatibility Information for IM and Presence Service on Cisco Unified Communications Manager

Compatibility Information for IM and Presence Service on Cisco Unified Communications Manager

Hardware Compatibility

In Release 10.0(1) and later, Cisco supports only virtualized deployments of IM and Presence Service on Cisco Unified Computing System servers, or on a Cisco-approved third-party server configuration. In Release 10.0(1) and later, Cisco does not support deployments of IM and Presence Service on Cisco Media Convergence Server servers

For more information about the deployment of IM and Presence Service in a virtualized environment, see http:/​/​docwiki.cisco.com/​wiki/​Unified_​Communications_​in_​a_​Virtualized_​Environment.

The following table shows the VMware that IM and Presence Service supports for Release 10.x.

Table 1 IM and Presence Service Hardware Support
VMWare Servers

Size

(Expected deployment size as defined by the Hardware Product team. For capacity details, see hardware specifications.)

UCS B440 M2 TRC#1 XXL
UCS C260 M2 TRC#1 XL
UCS B230 M2 TRC#1 XL
UCS C240 M3S (SFF) TRC#1 L
UCS B200 M3 TRC#1 L
UCS C220 M3S (SFF) TRC#1 M
UCS C220 M3S (SFF) TRC#3 S+
UCS C220 M3S (SFF) TRC#2 S
VMware on IBM/HP server As specified for VMware support for Cisco Unified Communications.

Software Compatibility

The following table shows the supported integrations with various software.


Note


IM and Presence Service and Cisco Unified Communications Manager software versions must match. For example, IM and Presence Service Release 10.0(1) is supported only with Cisco Unified Communications Manager Release 10.0(1).
Table 2 Software Compatibility
Software Version
Cisco Unified Communications Manager 10.x1
Cisco Jabber2 Cisco Jabber for Windows
Cisco Jabber for Mac
Cisco Jabber IM for BlackBerry
Cisco Jabber IM for iPhone
Cisco Jabber IM for Android
Cisco Jabber for iPad
Cisco Jabber Web SDK
Webex Social (Quad) 2.5.x, 3.x
Microsoft Remote Call Control (RCC) OCS 2007 R2
Lync 2010
Lync 2013
Microsoft Exchange Calendaring Exchange 2003 3
Exchange 2007
Exchange 2010
1 IM and Presence Service Release 10.0(1) is supported only with Cisco Unified Communications Manager Release 10.0(1). Similarly, IM and Presence Service Release 10.5(1) is supported only with Cisco Unified Communications Manager Release 10.5(1), and so on.
2 For version compatibility for all Cisco Jabber clients, see the appropriate Cisco Jabber client documentation.
3 IM and Presence Service Release 10.0(1) only.

Supported Federations

The following table shows the federations that are supported in IM and Presence Service Release 10.x.

Table 3 Supported Federations
Federation Type IM and Presence Service Release 10.x
Interdomain Federation
Cisco Unified Presence 7.x No
Cisco Unified Presence 8.0 Yes
Cisco Unified Presence 8.5 Yes
Cisco Unified Presence 8.6 Yes
IM and Presence Service 9.0(1) Yes
IM and Presence Service 9.1(1) Yes
IM and Presence Service 10.0(1) Yes
IM and Presence Service 10.5(1) Yes
Webex Messenger 7.x Yes
Jabber XCP (XMPP federation) Yes
IBM Sametime 8.2 Yes
IBM Sametime 8.5 Yes
Microsoft LCS 2005 No
Microsoft OCS 2007 Yes
Microsoft OCS 2007 R2 Yes
Microsoft Lync 2010 Yes
Microsoft Lync 2013 Yes
AOL4 Yes
GoogleTalk Yes
Intradomain Federation
Cisco Unified Presence 7 (intercluster) No
Cisco Unified Presence 8 (intercluster) No
Cisco Unified Presence 8.5 (intercluster) No
Cisco Unified Presence 8.6 (intercluster) Yes
IM and Presence Service 9.0(1) Yes
IM and Presence Service 9.1(1) Yes
IM and Presence Service 10.0(1) Yes
IM and Presence Service 10.5(1) Yes
Microsoft LCS 2005 No
Microsoft OCS 2007 No
Microsoft OCS 2007 R2 Yes
Microsoft Lync 2010 Yes
Microsoft Lync 2013 Yes
Support Adaptive Security Appliance (ASA)
Cisco ASA Version 9.0.4-1 Yes
4 Validated against AIM client version 7.5.11.9.

User Capacities

Number of IM and Presence Users Supported

The following table identifies the number of users that IM and Presence Service Release 10.x can sustain for Cisco Unified Communications mode depending on your OVA type and your deployment strategy.

Table 4 User Capacities for Cisco Unified Communications Mode
Cisco Unified Communications Mode
Deployment Model OVA Number of users supported Number of users supported - guaranteed High Availability
Single Node 500 500 -
Single Node (BE6K only) 1000 1000 -
Single Node 2000 2000 -
Single Node 5000 5000 -
Single Node 15000 15000 -
Multi-Node Cluster (6 nodes) 2000 6000 6000
Multi-Node Cluster (6 nodes) 5000 15000 15000
Multi-Node Cluster (6 nodes) 15000 45000 45000

IM Only OVA Usage

If you deploy IM and Presence Service with IM-only users, you can increase the number of users per OVA. For example, if you deploy a 5000 user OVA with 1000 full Unified Communications (UC) users, then the remaining space for 4000 users can be multiplied by 1.67 to determine the maximum number of IM-only users, as follows:

OVA type 5000 users
Full UC users 1000
Remaining space 4000
Maximum number of IM-only users (4000 x 1.67) 6667
Total users for this example

(Full UC users and IM-only users)

7667

The formula for calculating the total number of full UC users and IM-only users within a deployment is as follows:

(full UC users) + ((total OVA users - full UC users) x 1.67) = total supported users

If you are deploying two or more nodes in your IM and Presence Service installation, use the IM and Presence Service multi-node feature and ensure that your hardware and OVA are compatible with this feature. This is necessary for both a fresh installation and an upgrade of IM and Presence Service.

See the Configuration and Administration of IM and Presence Service on Cisco Unified Communications Manager for more information about specific multi-node deployment strategies and hardware support information for a multi-node deployment.

Number of Microsoft Users Supported for Remote Call Control

The Cisco Unified Communications Manager configuration that you use determines how many users are supported when interoperating with a Microsoft client for Remote Call Control. Remote Call Control is a unique deployment mode for IM and Presence Service Service which enables Microsoft users to control Cisco IP Telephony endpoints. This is a separate and independent deployment mode from standard IM and Presence Service functions. The IM and Presence Service server is required only as the gateway and does not limit user capacity. The following table identifies the number of Microsoft users that are supported per node and per cluster.


Note


Capacity numbers for Remote Call Control interoperability are defined based on Cisco Unified Communications Manager, not IM and Presence Service. IM and Presence Service is required to provide the CSTA Gateway, or connection between Microsoft and Cisco Unified Communications Manager, that communicates the Remote Call Control functions and statuses.
Table 5 Microsoft Interoperability
Microsoft Interoperability Mode (Microsoft Client Mode)
Cisco Unified Communications Manager OVA Number of Microsoft Users Supported Per Cisco Unified Communications Manager OVA Number of Microsoft Users Supported Per Cisco Unified Communication Manager Cluster IM and Presence Service Node Dependency
10000 10000 40000 IM and Presence Service node required as Gateway, no IM and Presence Service node capacity limitation.5
5 A maximum of 2 IM and Presence Service nodes in a cluster is supported.

For more detailed sizing analysis of the CTI connection support that is used to support Remote Call Control on Cisco Unified Communications Manager, see the Cisco Unified Communications Sizing Tool at http:/​/​tools.cisco.com/​cucst.

Supported Cisco AJAX XMPP Libraries

The following Cisco AJAX XMPP Libraries (CAXL) are supported with IM and Presence Service:

  • CAXL 2.0.1
  • CAXL 2.1.1
  • CAXL 8.5
  • CAXL 8.6

See the Cisco Developer Network for details around CAXL interfaces.

Supported Interfaces

The following interfaces are supported with this release of IM and Presence Service:

  • SIP/SIMPLE
  • REST
  • SOAP
  • XMPP
  • Cisco AJAX XMPP Library (CAXL)