To download a
recent device package, see the
Download Software page
on Cisco.com and select your Cisco Unified Communications Manager version.
You can determine
the version of Cisco Unified Communications Manager software that is running on
your server by accessing Cisco Unified Communications Manager Administration
and then clicking Help/About.
Cisco Unified Communications Manager Device Package releases are
compatible with Cisco Unified Communications Manager.
Review the Show Software page in Cisco Unified OS Administration
to determine your installed Device Package. Cisco recommends that you
do not install an older version of the Device Package.
Be aware that Cisco IP telephony endpoint releases do not always
coincide with Cisco Unified Communications Manager releases. We recommend that
you upgrade to the latest firmware.
For the latest compatibility combinations and defects, go to the
Apply this device
package to all of your Cisco Unified Communications Manager servers, beginning
with the publisher server and the TFTP server.
When you apply a
Device Package to enable new device support, a cluster-wide reboot is required
for those devices to register successfully. A cluster-wide reboot is not
required when you apply a Device Package to update existing firmware or
You must perform
all software installations and upgrades by using the Software Upgrades menu
options. The system can upload and process only software that Cisco approved.
You cannot install or use third-party or Windows-based software applications
that you used with a previous version of Cisco Unified Communications Manager.
Package is necessary to obtain configuration capability for new features and
phone models. Otherwise individual device firmware are installed with
individual device load Cisco Options Package file, or you can upload the
individual device load files to the TFTP directory. After the new files are
present in the TFTP folder, restart the TFTP service from the Cisco Unified
Serviceability web page. Then go to CCMAdmin >Device >Device Settings
>Device Defaults and manually change the name of the load file (for specific
devices) to the new load. Click Save. Reset the devices.
Before You Begin
We recommend that
you apply this device package during a maintenance window.
By default, Cisco
IP Phones are set up for the English (United States) locale. To use the Cisco
IP phones in other locales, you must install the locale-specific version of the
Unified Communications Manager Endpoints Locale Installer on every Cisco
Unified Communications Manager server in the cluster. The Locale Installer
installs the latest translated text for the phone user interface and
country-specific phone tones on your system so that they are available for the
Cisco IP Phones.
information, see the
Installer" section in the
Communications Operating System Administration Guide.
Locale Installer may not be immediately available; continue to check the
website for updates.
Cisco IP Phone Documentation Updates on Cisco Unified Communications Manager
The Cisco Unified Communications Manager Self Care Portal (Release 10.0 and later) and User Options web pages (Release 9.1 and earlier) provide links to the IP Phone user guides in PDF format. These user guides are stored on the Cisco Unified Communications Manager and are up to date when the Cisco Unified Communications Manager release is first made available to customers.
After a Cisco Unified Communications Manager release, subsequent updates to the user guides appear only on the Cisco website. The phone firmware release notes contain the applicable documentation URLs. In the web pages, updated documents display "Updated" beside the document link.
The Cisco Unified Communications Manager Device Packages and the Unified Communications Manager Endpoints Locale Installer do not update the English user guides on the Cisco Unified Communications Manager.
Administrators and users should check the Cisco website for updated user guides and download the PDF files. Administrators can also make the files available to the users on their company website.
Administrators may want to bookmark the web pages for the phone models that are deployed in their company and send these URLs to their users.