The Intercom feature allows one user to call another user, and that call automatically gets answered with one-way media from caller to called party, regardless of whether the called party is busy or idle.
You can use the Add/Update Intercom utility to add or update intercoms in bulk to Cisco Unified Communications Manager server.
In the File Name drop-down list box, choose the CSV data file that you created for this specific bulk transaction.
In the Phone Template Name drop-down list box, choose the BAT Phone template that you created for this type of bulk transaction.
Check the Override Configuration Settings check box to update the existing phone button template settings with the information that is contained in the file that you want to insert. Consider overriding the configuration settings as optional.
In the Job Information area, enter the Job description.
The default job description for this transaction specifies Insert Intercom DNs.
Choose a method to add Intercom DNs. Do one of the following:
Click Run Immediately to add Intercom DNs immediately.
Click Run Later to add Intercom DNs at a later time.
To create a job for adding Intercom DNs, click Submit. To schedule and/or activate this job, use the Job Configuration window.
The following table provides the field descriptions for updating line details.
Table 1 Field description for updating Intercom DN details
Intercom Directory Number Information
Choose a route partition to which the directory number belongs.
The directory number can appear in more than one partition.
Enter a description that makes the device easy to recognize. The description can include up to 50 characters in any language, but it cannot include double-quotes ("), percentage sign (%), ampersand (&), or angle brackets (<>).
This name represents the name that displays during an alert to a shared directory number. For non-shared directory numbers, during alerts, the system uses the name that is entered in the Display field.
ASCII Alerting Name
This field provides the same information as the Alerting Name field, but you must limit input to ASCII characters. Devices that do not support Unicode (internationalized) characters display the content of the Alerting Name ASCII field.
Intercom Directory Number Settings
Calling Search Space
Choose the calling search space to which this group of phones/ports should belong.
A calling search space specifies the collection of route partitions that are searched to determine how a dialed number should be routed.
Used with the Presence feature, the phone that is running SIP or SCCP serves as a watcher because it requests status about the presence entity, for example, directory number, that is configured as a BLF speed dial button on the phone.
If you want the phone to receive the status of the presence entity, choose a Presence Group that is allowed to view the status of the Presence Group that is applied to the directory number, as indicated in the Presence Group Configuration window.
For more information on the Presence feature, refer to the Cisco Unified Communications Manager Features and Services Guide.