Cisco Unified CallManager Bulk Administration Guide, Release 5.1(3)
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Index

Table Of Contents

A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T - U - V -

Index

A

activating services

BPS 51-1

Unified CM Auto-Register Phone Tool 52-6

adding lines

field descriptions for BAT spreadsheet 10-9, 41-3

field descriptions for template 3-22

to existing phones 10-7, 41-1

to existing phones using BAT spreadsheet 10-8, 41-2

to existing user device profiles 10-7, 41-1

to phone template 3-4

associating file format for text-based CSV file 4-5, 23-1, 35-1

auto-registration, enabled for Cisco Unified CallManager

enable auto-registration for Unified CM Auto-Register Phone Tool 52-2

auto-registration options, configuring 52-8

B

BAT

application overview 1-1

browser requirements 1-11

configuration process overview 1-3

data input files 1-2

error messages 17

installation 1-2

log files location 17

online help 1-11

scheduling jobs 51-1

troubleshooting 17

troubleshooting performance 20

version 1-11

BAT.xlt, see BAT spreadsheet

BAT Performance 47

BAT spreadsheet

adding lines to existing phones 10-8, 41-2

Catalyst 6000 FXS ports 44-3

field descriptions

adding lines 10-9, 41-3

updating users 17-2

user device profile 32-4

IP telephony devices 3-30

manager assistant associations 26-9

overview 1-8

phones 3-30

phones with users 22-1

UnifiedCMAssistant custom manager assistant for proxy mode 26-11

UnifiedCMAssistant default manager assistant 26-9

user device profile 32-2

users 14-1

using for CSV data file 1-8

VG200 gateway for T1 CAS or T1/E1 PRI 44-1

VG224 gateway for FXS or VG224 gateway

creating CSV data file for FXS

creating CSV data file for VG224 gateway     1

browser requirements 1-11

Bulk Provisioning Service

activating BPS 51-1

deactivating BPS 51-2

C

Call Pickup Groups

BAT considerations 49-1

BAT settings for inserting CSV file (table) 49-5

creating a CSV file (BAT.xlt) 49-2

creating custom CSV file (text-based) 44

CSV file settings (table) 49-4

inserting CSV file in BAT 49-4

updating existing CSV file 49-3

using query to delete call pickup groups 50-1

Catalyst 6000 FXS ports

creating CSV data file 44-3

text-based CSV file, creating 40

text-based CSV file format 41

Cisco CRS

configuring Unified CM Auto-Register Phone Tool 52-5

required for Unified CM Auto-Register Phone Tool 52-2

troubleshooting Unified CM Auto-Register Phone Tool 22

Cisco Customer Response Solutions, see Cisco CRS

Cisco Unified CallManager

enable auto-registration for Unified CM Auto-Register Phone Tool 52-2

inserting

CTI ports 6-1, 16-1, 37-1, 44-1

H.323 clients 6-1, 16-1, 37-1, 44-1

phones 6-1, 16-1, 37-1, 44-1

phones with users 25-1

UnifiedCMAssistant manager-assistant associations 27-1

users 16-1

VG200 gateway (FXS or FXO) 44-6

VG200 gateway (T1 CAS or T1/E1 PRI) 44-6

overview of inserting records 1-10

CiscoUnifiedCallManager Assistant, see UnifiedCM Assistant

CiscoUnifiedCMAssistant Configuration Wizard 26-2

CiscoUnified IP-IVR

required for Unified CM Auto-Register Phone Tool 52-2

Client Matter Codes

BAT considerations 47-2

BAT settings for inserting CSV file (table) 47-7

configuration checklist (table) 47-1

creating a CSV file (BAT.xlt) 47-3

creating custom CSV file (text-based) 42

CSV file settings (table) 47-5

deleting code settings (BAT) 48-1

inserting CSV file in BAT 47-6

updating existing CSV file 47-4

CMC

text-based CSV file, updating 43

configuring Cisco Unified CallManager records, process 1-3

configuring gateway file format 42

copying

file format for text-based CSV 34-3

file format for text-based CSV file 4-3, 43

phone template 3-8

template 33-4

user template 15-3

CPG

text-based CSV file, updating 46

CSV, comma separated values text file 1-2, 25

CSV, text-based

Catalyst 6000 FXS ports, creating 40

Catalyst 6000 FXS ports format 41

CMC

options 47-4

updating 43

CPG

options 49-3

updating 46

CTI ports format 27

CTI ports-users format 27

FAC

options 47-4

updating 44

FXO or FXS ports format 38

H.323 clients format 27

H.323 client-users format 27

manager assistant associations

creating 36

custom format 37

manager assistant default formats 36

overview 25

phones

creating 25

export file, all details 28

options 4-1

tips for creating 26

with users format 26

T1 CAS, T1/E1 PRI format 38

user device profile format 33

user device profile options 34-1

user device profiles

creating 33

export file 35

two lines format 34

users

creating 30

format 31

updating 32

VG200 gateways, creating 37

VG224 gateways, creating 39

CSV data file

adding new devices 1-5

overview 1-5

updating existing devices 1-6

using BAT spreadsheet (BAT.xlt) 1-8

CTI ports

deleting 8-1, 13-1, 38-1

dummy MAC address, using 6-2, 25-1, 37-2

text-based CSV format 27

CTI ports-users

text-based CSV format 27

custom file

deleting phones 8-3, 38-2

deleting UnifiedCMAssistant managers 29-2, 30-2

deleting users 18-2

updating phones 7-2

using 1-6

using to reset password and PIN 20-3

D

deleting

call pickup groups 50-1

file format for text-based CSV file 4-5, 34-4, 44

manager-assistant associations 28-1

phones using custom files 8-3, 38-2

phones using query 8-1, 13-1

phone template 3-9

template 33-5

UnifiedCMAssistant assistants 30-1

UnifiedCMAssistant managers 29-1

user device profiles 38-1

users 18-1

user template 15-3

VG200 gateway 45-1

dialed number analyzer

trace configuration files 15

directory number

finding secure directory numbers from Unified CM Auto-Register Phone Tool 52-9

lifting restrictions 52-10

restricting from Unified CM Auto-Register Phone Tool 52-9

securing from Unified CM Auto-Register Phone Tool 52-9

downloading phone configuration using Unified CM Auto-Register Phone Tool 53-2

dummy MAC address 3-31, 6-2, 25-1, 37-2

generate a list 12-5

E

E1 PRI

creating CSV file for VG200 gateway 44-1

field descriptions for VG200 gateway template 43-22

text-based CSV file format 38

E1 PRI ports 43-8

error messages, BAT 17

exported fields

all phone details 9-2

all user device profile details 39-1

default phone details 9-2

default user device profile details 39-2

exporting

fields

all phone details 9-2

all user device profile details 39-1

default phone details 9-2

default user device profile details 39-2

moving records from one Cisco Unified CallManager to another 9-1

phone records options 9-1

phones with more than one user 9-5

steps for exporting phone records 9-3

user device profile options 39-3

user device profile records format 39-1

user records format 19-1

user records options 19-1

using export files 1-6

F

FAC

text-based CSV file, updating 44

field descriptions

adding or updating lines 3-22

BAT spreadsheet

adding lines 10-9, 41-3

updating users 17-2

user device profile 32-4

phone template 3-9

updating lines 10-3, 40-3

updating users with BAT spreadsheet 17-2

user device profile template 33-2

user template 15-4

VG200 gateway - T1/E1 PRI template 43-22

VG200 gateway - T1 CAS template 43-19

file format for gateway

finding 41

file format for text-based CSV file

associating 4-5, 23-1, 35-1

copying 4-3, 34-3, 43

creating phone 4-2, 42

creating user device profile 34-2

deleting 4-5, 34-4, 44

finding 4-2, 34-1

modifying 4-4, 34-4, 43

overview 1-6

file format for text-based CSV file gateway

associating 45

finding

file 2-1

gateway file format 41

gateway templates 43-3

gatway file format 41

jobs 51-3

phone file format 4-2

phone template 3-2

secure directory numbers from Unified CM Auto-Register Phone Tool 52-9

UDP file format for text-based CSV 34-1

UDP template 33-1

user template 15-1

Forced Authorization Codes

BAT considerations 47-2

BAT settings for inserting CSV file (table) 47-7

configuration checklist (table) 47-1

creating a CSV file (BAT.xlt) 47-3

creating custom CSV file (text-based) 42

CSV file settings (table) 47-5

deleting code settings (BAT) 48-1

inserting CSV file in BAT 47-6

updating existing CSV file 47-4

FXO

inserting VG200 gateway to Cisco Unified CallManager 44-6

text-based CSV file format for VG200 gateway 38

FXO ports 43-7

FXS

Catalyst 6000 ports

creating CSV data file 44-3

text-based CSV format 41

creating template for Catalyst 6000 ports 43-8

VG200 gateways

inserting to Cisco Unified CallManager 44-6

text-based CSV file format 38

G

gateway

associating file format for text-based CSV file 45

gateway file format

configuring 42

finding 41

gateway template

adding or editing 43-4

Catalyst 6000 FXS ports

creating template 43-8

configuration settings 43-11

finding 43-3

port configuration settings (table) 43-35

POTS port configuration settings (table) 43-36

VG200 gateway template

creating template 43-4, 43-9

FXO ports, adding 43-7

T1-CAS ports, adding 43-8

T1 PRI or E1 PRI ports, adding 43-8

H

H.323 clients

deleting 8-1, 13-1, 38-1

text-based CSV format 27

H.323 client-users

text-based CSV format 27

help, online 1-11

I

inserting records to Cisco Unified CallManager, overview 1-10

installing

Unified CM Auto-Register Phone Tooloverview 52-4

Unified CM Auto-Register Phone Tool prerequisites 52-4

instructions, Unified CM Auto-Register Phone Tool for end-users 53-2

IP telephony devices

supported with BAT 15-1

IP telephony devices, see phones

J

jobs

activating BPS 51-1

deactivating BPS 51-2

finding 51-3

scheduling 51-4

viewing log files 51-6

L

language prompts for Unified CM Auto-Register Phone Tool 52-4

lines

adding or updating on template 3-4

field descriptions in template for adding or updating 3-22

master phone template 1-4

maximum number 3-5

updating to user device profiles 40-1

log files

BAT 17

file naming convention 17

report log files 12-6, 21-2, 31-2, 46-2

viewing job log files 51-6

M

master phone template 1-4

MGCP

T1-CAS ports 43-8

T1 PRI or E1 PRI ports, adding 43-8

modifying

file format for text-based CSV 34-4

file format for text-based CSV file 4-4, 43

phone template 3-7

user template 15-3

N

NM-1V 43-12

NM-2V 43-12

NM-HDV 43-12

O

overriding template values 1-5

overview

BAT application 1-1

BAT spreadsheet 1-8

CiscoUnifiedCMAssistant 26-1

CSV data file 1-5

data input files 1-2

file formats for text-based CSV files 1-6

inserting records to Cisco Unified CallManager 1-10

installation 1-2

reports 12-1, 21-1, 42-1

templates 1-4

text-based CSV files 25

Unified CM Auto-Register Phone Tool tool 52-1

user device profiles 32-1

users 14-1

validating 1-9

P

passwords

resetting 20-1

phones

adding

IP services 3-5

lines 3-4

lines to existing 10-7, 41-1

speed dial settings 3-6, 3-7

with users 22-1

configuring CAPF 3-43, 15-6

creating text-based CSV file 25

deleting 8-1, 13-1, 38-1

dummy MAC address, using 3-31, 6-2, 25-1, 37-2

dummy MAC addresses list 12-5

export file with all details 28

exporting records options 9-1

exporting records steps 9-3

generating reports 12-1

insert to Cisco Unified CallManager 6-1, 16-1, 37-1, 44-1

proxy mode for UnifiedCMAssistant 26-2

reloading configurations 52-3

report options 12-3

template

copying 3-8

creating new 3-4

deleting 3-9

field descriptions 3-9

finding template 3-2

for IP telephony devices 3-4

modifying 3-7

UnifiedCMAssistant assistant 26-4

UnifiedCMAssistant manager configuration 26-4

updating 7-1, 17-1, 18-1

updating with custom file 7-2

updating with query 7-1

using Unified CM Auto-Register Phone Tool to configure 52-2

enable auto-registration 52-2

validating records 5-1, 36-1

phones with users

inserting to Cisco Unified CallManager 25-1

text-based CSV format 26

using BAT spreadsheet 22-1

validating records 24-1

PINs

resetting 20-1

prerequisites

Unified CM Auto-Register Phone Tool 52-4

Q

query

customizing a filter 1-6

deleting call pickup groups 50-1

deleting phones 8-1, 13-1

deleting UnifiedCMAssistant managers 29-1, 30-1

deleting users 18-1

updating lines 40-1

updating phones 7-1

using to reset password and PIN 20-1

R

reports

dummy MAC addresses 12-5

overview 12-1, 21-1, 42-1

phone options 12-3

phones 12-1

UnifiedCMAssistant manager assistant 31-1

user device profile 42-1

users 21-1

VG200 gateway 46-1

resetting password and PIN

using custom file 20-3

using query 20-1

resetting phones

after update 11-1

using custom file 11-2

using query 11-1

restarting phones

after update 11-1

using custom file 11-2

using query 11-1

retaining user records when updating 17-1

S

securing directory numbers from Unified CM Auto-Register Phone Tool 52-4, 52-9

services, adding or updating 3-5

speed dial settings, adding or updating 3-6, 3-7

sub-unit 43-5, 43-10

T

T1 CAS

creating CSV data file for VG200 gateway 44-1

field descriptions for VG200 template 43-19

text-based CSV file format 38

T1-CAS ports, adding 43-8

T1 PRI

creating CSV file for VG200 gateway 44-1

field descriptions for VG200 gateway template 43-22

text-based CSV file format 38

T1 PRI ports 43-8

templates

adding or updating IP services 3-5

adding or updating lines 3-4

adding or updating speed dial settings 3-6, 3-7

BAT template overview 1-4

copying 33-4

copying phone 3-8

copying users 15-3

deleting 33-5

deleting phone 3-9

deleting users 15-3

field descriptions

adding or updating lines 3-22

phone 3-9

user device profiles 33-2

users 15-4

VG200 gateway - T1 CAS gateway 43-19

finding 33-1

master phone 1-4

modifying 33-4

modifying phone 3-7

modifying users 15-3

overriding values 1-5

template type

Catalyst 6000 FXS ports 43-8

IP telephony devices 3-4

phones 3-4

UnifiedCMAssistant assistant for proxy mode 26-3

UnifiedCMAssistant manager for proxy mode 26-2

user device profiles 33-2

users 15-2

VG200 gateway template 43-4, 43-9

trace configuration files

viewing 15

troubleshooting

BAT 17

BAT log files 17

BAT performance 20

Unified CM Auto-Register Phone Tool 21

troubleshooting message

BAT.xlt spreadsheet does not work with Excel XP (Office XP) 20

BAT excel sheet does not respond to actions 18

BAT menu does not display in Cisco Unified CallManager 17

BAT spreadsheet gives a compilation error while exporting data 18

cannot access complete BAT functionality 18

CSV data files do not match phone template/sample file 18

export to BAT does not work in BAT.xlt file 18

job does not display in find and list job window 19

jobs remain in hold state 19

jobs remain in pending state 19

MAC address values are not allowed in CSV file if dummy MAC address option selected 20

port number not configured in template 20

uploaded csv file does not display 19

when Cisco CRS starts, JTAPI shows partial service or out of service 22

when dialing Unified CM Auto-Register Phone Tool number, caller hears busy 21

U

UDP, see user device profiles

UnifiedCM Assistant

assistant template for proxy mode 26-3

creating CSV data file 26-9

deleting assistants

described 30-1

using custom file 30-2

deleting manager-assistant associations 28-1

deleting managers

described 29-1

using custom file 29-2

using query 29-1, 30-1

generating reports 31-1

inserting manager-assistant associations 27-1

manager and assistant line configurations, proxy mode 26-3

manager and assistant shared line configurations 26-8

manager template for proxy mode 26-2

overview 26-1

phones

assistant configuration options 26-4

manager configuration options 26-4

proxy line example 26-5

proxy lines on existing 26-6

proxy lines on new 26-6

proxy mode 26-2

shared line example 26-8

shared line mode 26-7

setting up phones and lines 26-1

text-based CSV file, creating 36

text-based CSV file custom format 37

UnifiedCMAssistant Configuration Wizard 26-2

Unified CM Auto-Register Phone Tool

activating Unified CM Auto-Register Phone Tool service 52-6

Cisco CRS required 52-2

CiscoUnifiedIP-IVR required 52-2

configuring auto-registration options 52-8

configuring on Cisco CRS server 52-5

finding secure directory numbers 52-9

installation overview 52-4

instructions for end-users 53-2

language prompts 52-4

removing 53-2

lifting restriction on directory numbers 52-10

log files location 21

overview 52-1

reloading configurations 52-3

requirements 52-2

restarting service 52-7

restricting directory numbers 52-9

securing directory numbers 52-4, 52-9

setting options for using 52-7

starting service 52-7

stopping service 52-7

troubleshooting 21

uninstalling 52-6

uninstalling

Unified CM Auto-Register Phone Tool 52-6

updating

lines to user device profiles 40-1

phone configuration using Unified CM Auto-Register Phone Tool 53-2

updating lines

field descriptions 10-3, 40-3

uploading/downloading file

delete 2-3

download 2-2

finding 2-1

upload 2-3

user device profiles

adding lines to existing 10-7, 41-1

BAT spreadsheet

field descriptions 32-4

using 32-2

creating CSV data file 32-2

deleting 38-1

export file format 39-1

export file with all details 35

exporting record options 39-3

overview 32-1

removing 38-1

reports, generating 42-1

steps for adding 32-1

template

copying 33-4

creating 33-2

deleting 33-5

finding 33-1

modifying 33-4

text-based CSV file, creating 33

text-based CSV file format 33

updating lines 40-1

validating records 36-1

users

adding overview 14-1

adding with phones 22-1

creating CSV data file 14-1

deleting 18-1

using custom file 18-2

using query 18-1

exported records format 19-1

exporting records 19-1

field descriptions for updating with BAT spreadsheet 17-2

generating reports 21-1

inserting to Cisco Unified CallManager 16-1

resetting passwords and PINs 20-1

retaining stored values 17-1

template

copying 15-3

creating new 15-2

deleting 15-3

field descriptions 15-4

finding 15-1

for users 15-2

modifying 15-3

text-based CSV file, creating 30

text-based CSV file, updating 32

text-based CSV format 31

updating 17-1

updating users field descriptions 17-2

users with phones

inserting to Cisco Unified CallManager 25-1

using BAT spreadsheet 22-1

validating records 24-1

V

validating

options 1-9

overview 1-9

phone and user records 24-1

phone records 5-1, 36-1

user device profile records 36-1

version, finding 1-11

VG200 gateway

creating CSV data file for T1 CAS or T1/E1 PRI 44-1

creating template 43-4, 43-9

creating text-based CSV file 37

deleting gateway 45-1

field descriptions

T1/E1 PRI template 43-22

T1 CAS template 43-19

generating reports 46-1

inserting to Cisco Unified CallManager (FXS or FXO) 44-6

inserting to Cisco Unified CallManager (T1 CAS or T1/E1 PRI) 44-6

VG200 gateway template

FXO ports, adding 43-7

VG224 gateway

creating text-based CSV file 39

VIC-2FXO 43-5

VIC-2FXS 43-5, 43-10

viewing trace configuration files 15

VWIC-1MFT-E1 43-5

VWIC-1MFT-T1 43-5

VWIC-2MFT-E1 43-5

VWIC-2MFT-T1 43-5