Bulk Administration Tool User Guide, Release 4.4(2)
Overview
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Overview

Table Of Contents

Overview

BAT Specifications

Using BAT

Starting BAT

Logging On to BAT

Obtaining Online Help

Finding the BAT Version

Finding the TAPS Version

Stopping BAT


Overview


The Bulk Administration Tool (BAT), a web-based application, lets you perform bulk transactions, such as adding, updating, or deleting, on a large number of phones, users, and ports on a Cisco Catalyst 6000 FXS analog interface module to the Cisco CallManager database. BAT also supports inserting and deleting Cisco VG200 gateways and ports. Where this was previously a manual operation, BAT helps you automate the process and achieve much faster add, update, and delete operations. BAT also provides the Tool for Auto-Registered Phones Support (TAPS), an optional component of BAT.

When used with TAPS, BAT further reduces the manual labor involved in administering a large system by allowing you to add phones with dummy media access control (MAC) addresses instead of entering each MAC address in the comma separated value (CSV) file. Using TAPS, you can correct the dummy MAC addresses in the Cisco CallManager database later simply by dialing into the TAPS directory number and following a few voice prompts. You must individually update each phone that was added using a dummy MAC address, but you can pass this task on to the user of the phone by providing simple instructions on how to use TAPS. See the "TAPS for End Users" section for more information.

Related Topics

BAT Specifications

Using BAT

Starting BAT

Stopping BAT

BAT Specifications

The following specifications apply to BAT Release 4.4(2):

BAT Release 4.4(2) is compatible with Cisco CallManager Release 3.3(1) and Release 3.3(2).

BAT Release 4.4(2) is also compatible with Customer Response Application (CRA) Version 2.2(4) and Customer Response Application Version 3.0.

You must install BAT on the same server as the Publisher database for Cisco CallManager.

The BAT application, along with the Tool for Auto-Registered Phones Support (TAPS) application, uses approximately 35 MB of disk space for the applications and the online documentation.

TAPS use approximately 90 KB of disk space on the Cisco Customer Response Application (CRA) server.

Only Cisco CallManager system administrators require access to BAT; however, end users can use TAPS when instructed to do so by the system administrator.

Related Topics

Using BAT

Starting BAT

Finding the BAT Version

Using BAT

BAT, a web-based application, requires Internet Explorer 4.01 Service Pack 2 or later or Netscape 4.5 or later. The exception includes Netscape 6.0, which is not supported. Cisco CallManager Administration provides the model for the look and feel of BAT.

You can access BAT from Cisco CallManager Administration and vice versa using the Application menu. Access BAT directly from the server on which BAT is installed, or from a remote PC.


Caution Use BAT only during off-peak hours. Otherwise, bulk transactions could affect the Cisco CallManager performance, and call processing may be adversely affected.

Related Topics

Starting BAT

Finding the BAT Version

Starting BAT

Start BAT from Cisco CallManager Administration (Application > BAT), the Start menu (Start > Program > Cisco CallManager 3.3> Bulk Admin Tool > BAT 4.4), or double-click the BAT desktop icon. You can also access BAT by browsing into Cisco CallManager Administration from a remote PC. To begin using BAT, open Cisco CallManager Administration and choose Application > BAT.

Logging On to BAT

When you start BAT, a prompt asks for user ID and password. For BAT, use the same user ID and password that you use to access Cisco CallManager Administration. The user id should have administrative rights on the machine.

Related Topics

Using BAT

Stopping BAT

Obtaining Online Help

To access BAT online help, choose the Help menu. The Help menu provides two help features: Contents and Index and For This Page.

Contents and Index opens the BAT help file and allows you to browse for information or search the index.

For This Page opens the help directly for the page that you are currently viewing. You can still browse the remainder of the help or use the index.

Online help provides a multivolume system that allows you to access several different help systems, all from the same window. You can also access a comprehensive search engine and index.

Related Topic

Finding the BAT Version

Finding the BAT Version

You can find the current version of BAT by clicking Help > About Bulk Administration Tool and clicking the Details button or clicking the Help > Component Versions from Cisco CallManager Administration.

If Bat is not currently installed, you can find the current version of BAT by right-clicking the file BulkAdministrationTool.exe and clicking Properties and then clicking Product Version.

Related Topic

Obtaining Online Help

Finding the TAPS Version

You can find the current version of TAPS by right-clicking the file ToolForAutoRegisteredPhonesSupport.exe and choosing Properties and then clicking Product Version.

Related Topic

Obtaining Online Help

Stopping BAT

BAT provides a tool to stop BAT transactions if they are in progress. This capability can prove useful when you start a BAT transaction but then notice a degradation in Cisco CallManager performance and want to stop the transaction. You can always run the BAT transaction later when impact to Cisco CallManager performance may be reduced.You may also want to stop BAT if you realize that the wrong transaction has been started or if you need to make additional changes before running the transaction.

You can access the Stop BAT feature only from the publisher database server. Stop BAT does not halt the BAT process immediately because it can take some time to stop the transaction.

To stop BAT, choose Start > Programs > Cisco CallManager 3.3 > Bulk Admin Tool > Stop BAT.

View the log file for details about how many records that were processed passed or failed. See Chapter 10 "Troubleshooting BAT and TAPS," for information on log files.


Note StopBAT does not stop export transactions in progress.


Related Topic

Starting BAT