Table Of Contents
Release Notes for Cisco IP Telephony Backup and Restore System (BARS), Version 4.0 (4)
This Release Note contains information about this release of BARS:
Use this document in conjunction with Cisco IP Telephony Backup and Restore System (BARS), Version 4.0 (2), which provides information on utility installation, configuration, and restoration procedures. To obtain this document, click the following URL:
All-third party applications, including Cisco-provided and Cisco-approved applications that are co-resident on the Cisco CallManager server, must be stopped and disabled before you use the restore process.
Note Be sure to stop and disable all intrusion-detection applications, such as Cisco Security Agent and any virus-protection software, before using the restore process.
Setting the Trace Directory Path to Default C: Drive
If you are replacing a server with four drives, Cisco recommends that you set the trace directory path on the server to the default C: drive before you back up your server. After you install Cisco CallManager on the new server, you can configure the trace drive to collect trace files.
Use the following procedure to set the trace directory path to the default:
Step 1 In Cisco CallManager Administration, choose Application > Cisco CallManager Serviceability.
The Cisco CallManager Serviceability window displays.
Step 2 Choose Trace > Configuration.
Step 3 From the Server pane on the left side of the Trace Configuration window, click the server name or IP address of the four-disk drive server.
Step 4 Click the Cisco CallManager service.
The Trace Configuration window for the service and server displays.
Step 5 In the upper-right corner of the window, click the SDL Configuration link.
Step 6 In the Trace Directory Path field under Trace Output Settings, change the drive letter to C:.
Step 7 Click Update.
Table 1 describes the resolved issues for this release.
Table 2 provides a list of known issues and the corresponding URL where you can locate more information.
Table 2 Known Issues
Identifier Headline and URL
Archive file size is less than that of the staging directory.
Obtaining Information about Additional Issues
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Obtaining Technical Assistance
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Technical Assistance Center
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We categorize Cisco TAC inquiries according to urgency:
•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.
•Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
•Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.
•Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.
Cisco TAC Website
You can use the Cisco TAC website to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC website, go to this URL:
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If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC website, you can open a case online at this URL:
If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC website so that you can describe the situation in your own words and attach any necessary files.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
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Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.
Obtaining Additional Publications and Information
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•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in the design, development, and operation of public and private internets and intranets. You can access the Internet Protocol Journal at this URL:
•Training—Cisco offers world-class networking training, with current offerings in network training listed at this URL:
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