Guest

Cisco Unified Communications Manager (CallManager)

Release Notes for Cisco Unified CallManager Backup and Restore System, Version 4.0(10)

  • Viewing Options

  • PDF (234.2 KB)
  • Feedback
Release Notes for Cisco IP Telephony Backup and Restore System (BARS), Version 4.0(10)

Table Of Contents

Release Notes for Cisco IP Telephony Backup and Restore System (BARS), Version 4.0(10)

What is New in This Release

BARS Scheduler Enhancement

USB Tape Drives

Important Information

Checking the Compatibility Matrix

Resolved Issues

Known Issues

Obtaining Documentation

Cisco.com

Product Documentation DVD

Ordering Documentation

Documentation Feedback

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Obtaining Technical Assistance

Cisco Technical Support & Documentation Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information


Release Notes for Cisco IP Telephony Backup and Restore System (BARS), Version 4.0(10)


This Release Note contains the following information about this release of BARS:

What is New in This Release

BARS Scheduler Enhancement

USB Tape Drives

Important Information

Checking the Compatibility Matrix

Resolved Issues

Known Issues

Obtaining Documentation

Documentation Feedback

Obtaining Technical Assistance

Obtaining Additional Publications and Information

Use this document in conjunction with Cisco IP Telephony Backup and Restore System (BARS) Administration Guide, Version 4.0(9), which provides information on utility installation, configuration, and restoration procedures. To obtain this document, click the following URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/backup/index.htm

What is New in This Release

This section contains information on new features, changes, and updates for this release of BARS.

BARS Scheduler Enhancement

Enhancements to the time-matching mechanism of the BARS scheduler address the intermittent failures of the scheduler kick-off process when higher priority jobs are in progress.

In previous versions of BARS, the scheduler matched the time of the scheduled process with the time in the system registry to determine when to kick off the process. However, if the BARS scheduler did not get enough CPU time at the scheduled time due to high CPU usage, the time values no longer matched, and the backup did not begin.

This release adds a new registry key named Range, which allows the scheduler to compare the scheduled time against a specified time range (the scheduled time plus the value of Range). By default, Range is set to 1, and you can increase it for high-usage CPU servers.

USB Tape Drives

This release of BARS includes support for USB tape devices.

Important Information

All-third party applications, including Cisco-provided and Cisco-approved applications that are co-resident on the Cisco Unified CallManager server, must be stopped and disabled before you use the restore process.


Note Be sure to stop and disable all intrusion-detection applications, such as Cisco Security Agent and any virus-protection software, before using the restore process.



Tip Before using BARS to perform a restore, reinstall any service releases; otherwise BARS produces a version-mismatch error.

After using BARS to perform a restore, be sure to reinstall Cisco IP telephony applications, products, plugins, service releases, locales, and add-on devices to versions that are compatible with the restored version of Cisco Unified CallManager. If this is not done, you may lose data during the next upgrade of Cisco Unified CallManager as well as losing all locales and add-on devices.


Checking the Compatibility Matrix

Be sure to check the Cisco Unified CallManager Compatibility matrix at the following URL for information about which components have been tested with various BARS releases:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/ccmcomp.htm


Note If you receive a warning while using BARS that indicates an incompatibility issue, double-check the matrix. If the matrix indicates that BARS has been tested with the component that the warning specifies, you can ignore the warning.


Resolved Issues

Table 1 describes the resolved issues (severity 1, 2, or 3) for BARS version 4.0(10):

Table 1 Resolved Issues for BARS Version 4.0(10)  

Identifier
Headline and URL

CSCsd25578

BARS failing to back up on tape media.

CSCsd27486

Backup should check for ADS/IPlanet integration during backup.

CSCsd31661

BARS is unusable after failed attempt to install 4.0(8) on 4.0(9)Sr1.

CSCsd33198

Backup after Reset Status may trigger several concurrent Backups.

CSCsd39789

Warning gets generated when backing up Service URL.

CSCsd55502

ERROR shows Backup logs Cancelling connection failed. Error code 487

CSCef13462

CRS Backup gets GET_FROM_ARCHIVE_REQUEST failed with error: -2147417842

CSCsd67108

BARS fails to remove STI\Backup directory.

CSCsd24140

BARS intermittently fails to kick scheduled BARS backup.

CSCsd93214

USB tape drive is not supported on latest BARS.

CSCsd33372

BARS should validate publisher hostname during restore.


Known Issues

Known problems (bugs) get graded according to severity level. These release notes contain descriptions of bugs with severity level 1, 2, or 3. In some cases, bugs with lesser severity levels also get included, depending on the issue.


Tip If you have an account with Cisco.com (Cisco Connection Online), you can use the Bug Toolkit to find caveats of any severity for any release. To access the Bug Toolkit, log on to

http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl


Table 2 Open Issues for BARS Release 4.0(10)  

Identifier
Headline and URL

CSCsa82969

BARS status window intermittently goes blank during restore of huge files.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsa82969

CSCsb02046

BARS may not work when servers are members of a Windows domain.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb02046

CSCsa93522

BARS intermittently fails with COM+ error and the process hangs.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsa93522


Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/techsupport

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Product Documentation DVD

The Product Documentation DVD is a comprehensive library of technical product documentation on a portable medium. The DVD enables you to access multiple versions of installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the same HTML documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .PDF versions of the documentation available.

The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at this URL:

http://www.cisco.com/go/marketplace/

Ordering Documentation

Registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:

http://www.cisco.com/go/marketplace/

Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by calling 011 408 519-5055. You can also order documentation by e-mail at tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States and Canada, or elsewhere at 011 408 519-5001.

Documentation Feedback

You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.

You can submit comments about Cisco documentation by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please contact us by sending email to  export@cisco.com

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

From this site, you will find information about how to:

Report security vulnerabilities in Cisco products.

Obtain assistance with security incidents that involve Cisco products.

Register to receive security information from Cisco.

A current list of security advisories, security notices, and security responses for Cisco products is available at this URL:

http://www.cisco.com/go/psirt

To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:

For Emergencies only — security-alert@cisco.com

An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.

For Nonemergencies — psirt@cisco.com

In an emergency, you can also reach PSIRT by telephone:

1 877 228-7302

1 408 525-6532


Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to encrypt any sensitive information that you send to Cisco. PSIRT can work with information that has been encrypted with PGP versions 2.x through 9.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

The link on this page has the current PGP key ID in use.

If you do not have or use PGP, contact PSIRT at the aforementioned e-mail addresses or phone numbers before sending any sensitive material to find other means of encrypting the data.


Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do


Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.


Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—An existing network is down, or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of the network is impaired, while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

The Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief product overviews, key features, sample part numbers, and abbreviated technical specifications for many Cisco products that are sold through channel partners. It is updated twice a year and includes the latest Cisco offerings. To order and find out more about the Cisco Product Quick Reference Guide, go to this URL:

http://www.cisco.com/go/guide

Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

Networking products offered by Cisco Systems, as well as customer support services, can be obtained at this URL:

http://www.cisco.com/en/US/products/index.html

Networking Professionals Connection is an interactive website for networking professionals to share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:

http://www.cisco.com/discuss/networking

World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html

Copyright © 2006 Cisco Systems, Inc. All rights reserved.