Cisco Unified Communications Manager (CallManager)

Release Notes for Cisco IP Telephony Applications Backup Utility, Version 3.5.44

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Release Notes for Cisco IP Telephony Applications Backup Utility, Version 3.5.44

Table Of Contents

Release Notes for Cisco IP Telephony Applications Backup Utility, Version 3.5.44

New and Changed Information

Resolved Issues

Known Issues

Obtaining Information about Additional Issues

Obtaining Documentation

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Technical Assistance Center

Cisco TAC Website

Cisco TAC Escalation Center

Obtaining Additional Publications and Information

Release Notes for Cisco IP Telephony Applications Backup Utility, Version 3.5.44

This document contains information on the following topics:

New and Changed Information

Resolved Issues

Known Issues

Obtaining Information about Additional Issues

Use this document in conjunction with Using the Cisco IP Telephony Applications Backup Utility, Version 3.5.44, which provides information on utility installation, configuration, and restoration procedures. To obtain this document, click the following URL:

New and Changed Information

Review the following information before you install this utility:

Cisco IP Telephony Applications Backup Utility, Version 3.5.44 (or later), supports CER 1.2(1) and later.

Cisco IP Telephony Applications Backup Utility, Version 3.5.44, does not support Cisco uOne. For Cisco uOne backups and restorations, configure the backup server by using version 3.5.6 or 3.5.18. Install version 3.4.31 on the backup target for the Cisco uOne server.

Verify that the backup server and backup target are different servers with different versions of the utility installed.

To obtain the 3.4.31 utility, click

Resolved Issues

Table 1 describes the resolved issues for this utility.

Table 1 Resolved Issues



The utility restores recorded wav files.


The utility supports CRS RDB restoration server for CRS 3.1 release.


The restoration of the standalone server sticks in Cleaning database for publisher database server.


The restore utility does not restore ICD Work Flow Data.


The backup utility failed to perform the backup.


The Restore Server option does not display in the menu.


You must modify two properties files after the restoration.


Uninstalling and reinstalling the 3.5 backup utility causes a password loss.


Update of stisys.inf does not contain correct IP address.


The restore utility displays an error during the Cisco CallManager 3.3 upgrade.


The Cisco CallManager version does not display in the utility.


Backup Impact—Cisco CAR cannot access CDR database.


The utility does not stop the CERPhonetracking service during a restoration.


Misleading error displays during restoration when you choose targets.


The utility should overwrite the CERsysfiles folder.


When you back up a subscriber server, the utility displays DC Directory folder fatal error message.

Known Issues

Table 2 provides a list of known issues and the corresponding URL where you can locate more information.

Table 2 Known Issues

Headline and URL


Stiview.exe causes high memory consumption and 100% CPU utilization


The stiback service does not run when too many files exist in the staging folder.

Obtaining Information about Additional Issues

If you have an account with (Cisco Connection Online), you can use the Bug Toolkit to find caveats for this product.

To use the Bug Toolkit, click the following URL:

Obtaining Documentation

Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

You can access the most current Cisco documentation on the World Wide Web at this URL:

You can access the Cisco website at this URL:

International Cisco web sites can be accessed from this URL:

Ordering Documentation

You can find instructions for ordering documentation at this URL:

You can order Cisco documentation in these ways:

Registered users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:

Nonregistered users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can submit comments electronically on On the Cisco Documentation home page, click Feedback at the top of the page.

You can email your comments to

You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:

Cisco Systems, Inc.
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides, which includes the Cisco Technical Assistance Center (TAC) Website, as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from the Cisco TAC website. registered users have complete access to the technical support resources on the Cisco TAC website, including TAC tools and utilities. offers a suite of interactive, networked services that let you access Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world. provides a broad range of features and services to help you with these tasks:

Streamline business processes and improve productivity

Resolve technical issues with online support

Download and test software packages

Order Cisco learning materials and merchandise

Register for online skill assessment, training, and certification programs

To obtain customized information and service, you can self-register on at this URL:

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC website and the Cisco TAC Escalation Center. The avenue of support that you choose depends on the priority of the problem and the conditions stated in service contracts, when applicable.

We categorize Cisco TAC inquiries according to urgency:

Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.

Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.

Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

Cisco TAC Website

You can use the Cisco TAC website to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC website, go to this URL:

All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website require a login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:

If you are a registered user, and you cannot resolve your technical issues by using the Cisco TAC website, you can open a case online at this URL:

If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC website so that you can describe the situation in your own words and attach any necessary files.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

The Cisco Product Catalog describes the networking products offered by Cisco Systems as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

Packet magazine is the Cisco monthly periodical that provides industry professionals with the latest information about the field of networking. You can access Packet magazine at this URL:

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in the design, development, and operation of public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

Training—Cisco offers world-class networking training, with current offerings in network training listed at this URL:

All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0304R)

Copyright © 2003 Cisco Systems, Inc. All rights reserved.