Administrative Reporting Tool User Guide for Release 1.1(1)
User Reports
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User Reports

Table Of Contents

User Reports

Individual Bills

Department Bills

Top N by Charge

Top N by Duration

Top N by Number of Calls

Users with CTI Port Enabled

Cisco IP Phone Services

Mailing a Report

Searching for User Information

Understanding Report Results

Understanding the Bill Summary Report Results

Understanding the Bill Detail Report Results

Understanding the Top N By Charge or Duration Report Results

Understanding the Top N By Number of Calls Report Results

Understanding the Cisco IP Phone Services Report Results


User Reports


ART provides reporting capabilities for three levels of users.

Administrators can generate system reports to help with load balancing, system performance, and troubleshooting

Managers can generate reports for users, departments, and QoS to help with call monitoring for budgeting or security purposes, and determining the voice quality of the calls.

Individual users can generate a billing report for their calls

Depending on your job function, you may not have access to every report described in this help.

User reports are provided for users, managers, and ART administrators. You can generate reports on demand, or if you are an administrator, you can schedule reports for automatic generation. If you are an ART administrator, see Scheduling Reports, page 2-32, for more information.

Reports can be viewed in comma separated values (CSV) format or portable document format (PDF). If you choose PDF, you must have Adobe Acrobat Reader installed on your machine. You can download a free copy of Acrobat Reader from the Welcome window in ART (Help > About ART).

The following reports are described in this chapter.

Individual Bills—available for users, managers, and ART administrators

Department Bills—available for users, managers, and ART administrators

Top N by Charge—available for managers and ART administrators

Top N by Duration—available for managers and ART administrators

Top N by Number of Calls—available for managers and ART administrators

Users with CTI Port Enabled—available for ART administrators

Cisco IP Phone Services—available for ART administrators

Related Topics

Understanding Report Results

Searching for User Information

Mailing a Report

Individual Bills

Individual bills provide your call information for the date range you specify. Use the following instructions to generate, view, or mail summary or detail information about your individual phone bills.

You can either view reports that have been automatically generated by the system or generate new reports. Only ART administrators can schedule reports for automatic generation. If you are an administrator, see Scheduling Reports, page 2-32, for more information.


Note For information about the report results, see Understanding the Bill Summary Report Results or Understanding the Bill Detail Report Results.


Procedure


Step 1 Open ART. See the "Opening ART — ART Administrators" section on page 1-12 for instructions on how to open ART.

Step 2 If you are a user or manager, click Bills > Individual.

If you are an ART administrator, click User Reports > Bills > Individual.

Step 3 In the Report Type field, choose Summary or Detail. Summary reports provide a summary of all calls for a selected period (the total number of calls made and the charges incurred). Detailed reports provide the call types (Internal, Local, Long Distance, International, or On Net) for all calls over a selected period.

Step 4 In the Available Reports field, select an automatically generated report (if available), or use the default Generate New Report.

Step 5 Choose the date range for the period for which you want to see call information.

Step 6 In the Report Format area, choose either comma separated values (CSV) or portable document format (PDF). CSV files can be viewed in ART or saved to disk and viewed using Microsoft Excel or other spreadsheet applications; PDF files can be viewed in ART using Adobe Acrobat Reader.

Step 7 Click View Report. If you chose CSV, the report is generated and you are prompted to view the file or save it to disk. If you chose PDF, the report displays. See Understanding Report Results, for information about the report. You can also mail the report by clicking Send Report. If you want to send the report, see Mailing a Report, for instructions.


Related Topics

Understanding the Bill Summary Report Results

Understanding the Bill Detail Report Results

Understanding Report Results

Department Bills

Department bills provide call information and quality of service (QoS) ratings.

If you are a manager, you can generate a summary or detailed report of the calls made by all users who report to you, or only those users you select.

If you are an ART administrator, you can generate a summary or detailed report of the calls made by some or all users in the system. This report helps you keep track of all calls on a user-level basis for the entire system.


Caution Use ART only during off-peak hours. Otherwise, data collection and ad-hoc reports could could cause performanceperformance degradation on Cisco CallManager.

Use the following instructions to generate, view, or mail summary or detail information about your departmental phone bills. You can either view reports that have been automatically generated by the system or generate new reports. Only ART administrators can schedule reports for automatic generation. If you are an administrator, see Scheduling Reports, page 2-32, for more information.


Note For information about the report results, see Understanding the Bill Summary Report Results or Understanding the Bill Detail Report Results.


Procedure


Step 1 Open ART. See the "Opening ART — ART Administrators" section on page 1-12 for instructions on how to open ART.

Step 2 If you are a user or a manager, click Bills > Department.

If you are an ART administrator, click User Reports > Bills > Department.

Step 3 In the Report Type field, choose Summary or Detail. Summary reports provide a summary of all calls for a selected period (the total number of calls made and the charges incurred). Detailed reports provide the call types (Internal, Local, Long Distance, International, or On Net) for all calls over a selected period.

Step 4 In the Available Reports field, select an automatically generated report (if available), or use the default Generate New Report.

Step 5 Choose the date range for the period for which you want to see call information.

Step 6 Select the users.

If you are a manager, you can check the Select All Reportees box to include all of your direct reports in the department bill. Your direct reports are shown in the List of Reportees. Select the reportees you want to include and click the Add button. Only users listed in the Selected Reportees box will be included in the department bill. To see the reportees under a particular user, select the user and click the Down button. All reportees to the selected user are displayed.

If you are an ART administrator, you can check the Select All Users box to include all users. You can specify individual users by typing the user ID of the individual you want to include in the report in the User ID field and then clicking Add. A search function is also provided. See Searching for User Information, for instructions on using the search feature.

Step 7 In the Report Format area, choose either CSV or PDF. CSV files can be viewed in ART or saved to disk and viewed using Microsoft Excel or other spreadsheet applications; PDF files can be viewed in ART using Adobe Acrobat Reader.

Step 8 Click View Report. If you chose CSV, the report is generated and you are prompted to view the file or save it to disk. If you chose PDF, the report displays. See Understanding Report Results, for information about the report. You can also mail the report by clicking Send Report. If you want to send the report, see Mailing a Report, for instructions.


Related Topics

Understanding the Bill Summary Report Results

Understanding the Bill Detail Report Results

Understanding Report Results

Top N by Charge

Top N by Charge reports the top number of users that incurred a maximum charge for calls during a time period you specify.

If you are a manager, the report includes the top charges for all calls made by users who report to you during the specified time period.

If you are an ART administrator, the report includes the top charges for all calls made by all users on the system for the specified time period.


Note For information about the report results, see Understanding the Top N By Charge or Duration Report Results.


Use the following instructions to generate, view, or mail reports about the top calls when classified by cost.


Caution Use ART only during off-peak hours. Otherwise, data collection and ad-hoc reports could cause performance degradation on Cisco CallManager.

You can either view reports that have been automatically generated by the system or generate new reports. Only ART administrators can schedule reports for automatic generation. If you are an administrator, see Scheduling Reports, page 2-32, for more information.

Procedure


Step 1 Open ART. See the "Opening ART — ART Administrators" section on page 1-12 for instructions on how to open ART.

Step 2 If you are a manager, click Top N > By Charge.

If you are an ART administrator, click User Reports > Top N > By Charge.

Step 3 In the Select Call Types area, check the boxes for the types of calls you want included in the report. These boxes are available only when you have selected Generate New Report in Step 5.

Internal—Intra-cluster calls that originated in the Cisco CallManager network and ended in the same Cisco CallManager network (no gateways are used).

Local—Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or which include one of the local area codes.

Long Distance—Long distance calls originating in the Cisco CallManager network going out through the PSTN.

International—International calls originating in the Cisco CallManager network going out through the PSTN.

On Net—Outgoing, inter-cluster calls that originate on one Cisco CallManager cluster and terminate on a different cluster.

Others—All other outgoing calls, such as toll free numbers, emergency calls such as 911, and so on.

Step 4 In the Report Type field, choose one of the following:

By Individual Users—lists the users who incurred the maximum charges

By Destinations—lists the destinations that incurred the maximum charges

By All Calls—(default selection) lists the calls that incurred the maximum charges

Step 5 In the Available Reports field, select an automatically generated report (if available), or use the default Generate New Report.

Step 6 If you selected Generate New Report in Step 5, enter the number (n) of records that display in the report in the No of Records field. The default is five.

Step 7 If you selected Generate New Report in Step 5, choose the date range for the period for which you want to generate the report.

Step 8 If you selected Generate New Report in Step 5, choose either comma separated values (CSV) or portable document format (PDF) in the Report Format area. CSV files can be viewed in ART or saved to disk and viewed using Microsoft Excel or other spreadsheet applications; PDF files can be viewed in ART using Adobe Acrobat Reader.

Step 9 Click View Report. If you chose CSV, the report is generated and you are prompted to view the file or save it to disk. If you chose PDF, the report displays. See Understanding the Top N By Charge or Duration Report Results, for information about the report. You can also mail the report by clicking Send Report. If you want to send the report, see Mailing a Report, for instructions.


Related Topics

Understanding the Top N By Charge or Duration Report Results

Understanding Report Results

Top N by Duration

Top N by Duration reports the top number of users that incurred a maximum time on calls during a time period you specify.

If you are a manager, the report lists the top number of users in your department that incurred a maximum time for calls made during the selected date range, starting with the longest.

If you are an ART administrator, the report lists the top number of users that incurred a maximum time for calls made during the selected date range, starting with the longest.


Note For information about the report results, see Understanding the Top N By Charge or Duration Report Results.


Use the following instructions to generate, view, or mail reports about the top calls when classified by duration.


Caution Use ART only during off-peak hours. Otherwise, data collection and ad-hoc reports could cause performance degradation on Cisco CallManager.

You can either view reports that have been automatically generated by the system or generate new reports. Only ART administrators can schedule reports for automatic generation. If you are an administrator, see Scheduling Reports, page 2-32, for more information.

Procedure


Step 1 Open ART. See the "Opening ART — ART Administrators" section on page 1-12 for instructions on how to open ART.

Step 2 If you are a manager, click Top N > By Duration.

If you are an ART administrator, click User Reports > Top N > By Duration.

Step 3 In the Select Call Types area, check the boxes for the types of calls you want included in the report. These boxes are available only when you have selected Generate New Report in Step 5.

On Net—Outgoing, inter-cluster calls that originate on one Cisco CallManager cluster and terminate on a different cluster.

Internal—Intra-cluster calls that originated in the Cisco CallManager network and ended in the same Cisco CallManager network (no gateways are used).

Local—Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or which include one of the local area codes.

Long Distance—Long distance calls originating in the Cisco CallManager network going out through the PSTN.

International—International calls originating in the Cisco CallManager network going out through the PSTN.

Incoming—Inbound calls that originated outside the Cisco CallManager network, entered through a gateway, and into the Cisco CallManager network.

Tandem—Inbound calls that originated outside the Cisco CallManager network, entered the Cisco CallManager network through a gateway, and then were transferred outbound from the Cisco CallManager network through a gateway.

Others—All other outgoing calls, such as toll free numbers, emergency calls such as 911, and so on.

Step 4 In the Report Type field, choose one of the following:

By Individual Users—lists the users who placed calls that lasted the greatest length of time

By Destinations—lists the destinations that engaged the network for the greatest length of time

By All Calls—(default selection) lists the calls that latest the greatest length of time

Step 5 In the Available Reports field, select an automatically generated report (if available), or use the default Generate New Report.

Step 6 If you selected Generate New Report in Step 5, enter the number (n) of records that display in the report in the No of Records field. The default is five.

Step 7 If you selected Generate New Report in Step 5, choose the date range for the period for which you want to generate the report.

Step 8 If you selected Generate New Report in Step 5, choose either comma separated values (CSV) or portable document format (PDF) in the Report Format area. CSV files can be viewed in ART or saved to disk and viewed using Microsoft Excel or other spreadsheet applications; PDF files can be viewed in ART using Adobe Acrobat Reader.

Step 9 Click View Report. If you chose CSV, the report is generated and you are prompted to view the file or save it to disk. If you chose PDF, the report displays. See Understanding the Top N By Charge or Duration Report Results, for information about the report. You can also mail the report by clicking Send Report. If you want to send the report, see Mailing a Report, for instructions.


Related Topics

Understanding the Top N By Charge or Duration Report Results

Understanding Report Results

Top N by Number of Calls

Top N by Number of Calls reports the top number of calls made and received by users during a time period you specify.

If you are a manager, the report lists the top number of calls by user in your department for the selected date range.

If you are an ART administrator, the report lists the top number of calls for each user in the system.


Note For information about the report results, see Understanding the Top N By Number of Calls Report Results.


Use the following instructions to generate, view, or mail reports about the top calls when classified by volume.


Caution Use ART only during off-peak hours. Otherwise, data collection and ad-hoc reports could cause performance degradation on Cisco CallManager.

You can either view reports that have been automatically generated by the system or generate new reports. Only ART administrators can schedule reports for automatic generation. If you are an administrator, see Scheduling Reports, page 2-32, for more information.

Procedure


Step 1 Open ART. See the "Opening ART — ART Administrators" section on page 1-12 for instructions on how to open ART.

Step 2 If you are a manager, click Top N > By Number of Calls.

If you are an ART administrator, click User Reports > Top N > By Number of Calls.

Step 3 In the Select Call Types area, check the boxes for the types of calls you want included in the report.

On Net—Outgoing, inter-cluster calls that originate on one Cisco CallManager cluster and terminate on a different cluster.

Internal—Intra-cluster calls that originated in the Cisco CallManager network and ended in the same Cisco CallManager network (no gateways are used).

Local—Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or which include one of the local area codes.

Long Distance—Long distance calls originating in the Cisco CallManager network going out through the PSTN.

International—International calls originating in the Cisco CallManager network going out through the PSTN.

Incoming—Inbound calls that originated outside the Cisco CallManager network, entered through a gateway, and into the Cisco CallManager network.

Tandem—Inbound calls that originated outside the Cisco CallManager network, entered the Cisco CallManager network through a gateway, and then were transferred outbound from the Cisco CallManager network through a gateway.

Others—All other outgoing calls, such as toll free numbers, emergency calls such as 911, and so on.

Step 4 In the Report Type field, choose one of the following:

By Individual Users—lists the users who have placed or received the greatest number of calls in your group (managers) or the system (ART administrators)

By Extensions—lists the extensions that have placed or received the greatest number of calls in your group (managers) or the system (ART administrators)

Step 5 In the Available Reports field, select an automatically generated report (if available), or use the default Generate New Report.

Step 6 If you selected Generate New Report in Step 5, enter the number (n) of records that display in the report in the No of Records field. The default is five.

Step 7 If you selected Generate New Report in Step 5, choose the date range for the period for which you want to generate the report.

Step 8 In the Report Format area, choose either comma separated values (CSV) or portable document format (PDF). CSV files can be viewed in ART or saved to disk and viewed using Microsoft Excel or other spreadsheet applications; PDF files can be viewed in ART using Adobe Acrobat Reader.

Step 9 Click View Report. If you chose CSV, the report is generated and you are prompted to view the file or save it to disk. If you chose PDF, the report displays. See Understanding the Top N By Number of Calls Report Results, for information about the report. You can also mail the report by clicking Send Report. If you want to send the report, see Mailing a Report, for instructions.


Related Topics

Understanding the Top N By Number of Calls Report Results

Understanding Report Results

Users with CTI Port Enabled

The CTI enabled report can only be generated by ART administrators. You can generate a list of users who have a CTI port assigned to them. Certain applications, such as Cisco IP SoftPhone, require a CTI port.


Tip CTI calls consume considerable call processing resources. Use this report to ensure that only those users who truly need a CTI port have been allocated one. You can also use this report for capacity planning to ensure that your Cisco CallManager network isn't overloaded due to the call processing demands of CTI ports.


Use the following instructions to generate a list of users who have a CTI port assigned to them.


Caution Use ART only during off-peak hours. Otherwise, data collection and ad-hoc reports could cause performance degradation on Cisco CallManager.

Procedure


Step 1 Open ART. See the "Opening ART — ART Administrators" section on page 1-12 for instructions on how to open ART.

Step 2 Click User Reports > CTI Port.

The Users with CTI Port Enabled window displays a list of all users in the system who have a CTI port assigned to them. The table shows the following information:

Sl No—Serial number

Name—The name of the user

User ID—The user ID for the user

Step 3 Click Close when you have finished viewing the list. You can print the table by right-clicking on the widow and choosing Print, or by pressing Ctrl + P.


Cisco IP Phone Services

The Cisco IP Phone services report can only be generated by ART administrators. You can generate a report that shows selected Cisco IP Phone services, the number of users subscribed to each of the selected services, and the utilization percentage for each of the selected services.


Tip Services can be created for a wide variety of business and entertainment uses. If you have revenue tied to a service, such as for advertising, you can use this report to determine the number of users who have subscribed to the service. This report can also be used to indicate the popularity (or lack thereof) of selected services.


Use the following instructions to generate a report showing the usage of specific Cisco IP Phone services.


Note For information about the report results, see Understanding the Cisco IP Phone Services Report Results.



Caution Use ART only during off-peak hours. Otherwise, data collection and ad-hoc reports could cause performance degradation on Cisco CallManager.

Procedure


Step 1 Open ART. See the "Opening ART — ART Administrators" section on page 1-12 for instructions on how to open ART.

Step 2 Click User Reports > Cisco IP Phone Services.

The Cisco IP Phone Services window displays a list of all Cisco IP Phone services that have been configured in the system.

Step 3 In the List of Cisco IP Phone Services, select the services you want to include in the report. You can select multiple services by clicking on the services while holding down the Control key.

Step 4 Click Add.to add the select(ed) service(s) to the Selected Cisco IP Phone Services box. All services listed in this box will be included in the report when you generate it.

Step 5 In the Report Format area, choose either CSV or PDF. CSV files can be viewed in ART or saved to disk and viewed using Microsoft Excel or other spreadsheet applications; PDF files can be viewed in ART using Adobe Acrobat Reader.

Step 6 Click View Report. If you chose CSV, the report is generated and you are prompted to view the file or save it to disk. If you chose PDF, the report displays. See Understanding the Cisco IP Phone Services Report Results, for information about the report. You can also mail the report by clicking Send Report. If you want to send the report, see Mailing a Report, for instructions.


Related Topics

Understanding the Cisco IP Phone Services Report Results

Understanding Report Results

Mailing a Report

All reports in ART can be e-mailed to one or more users. For reports to be e-mailed, you must have configured valid Mail Parameters in ART. The Mail Parameters allow ART to send e-mail using the e-mail server in your system. See Configuring Mail Server Parameters, page 2-19, for more information.

You can send a report by mail from any report window in ART. You can also view the report first, and then send it. Use the following instructions to send an ART report.

Procedure


Step 1 After you have specified the details of the report you want to generate, click Send Report. Alternatively, you can click View Report, and once you have reviewed the report, click Send Report from the report results window.

The Send To window displays.

Step 2 Type the e-mail ID for the user(s) to whom you want to send the report. You can search for the user(s) you ant to send the report to by clicking the To... button.

A User Search window displays. In the First Name and Last Name boxes, enter characters of the user's first or last name to whom you want an e-mail alert sent, and click Search.

A User Search Results window displays, listing all users who matched the characters you entered. In the row for the user you want to send the report to, click Select.

The user you selected is added to the list of users in the User Search window.

Repeat this step to add more users to the list of people who will be sent a copy of this report via e-mail. When you have added all users, click OK in the User Search window.

The users listed in the Search Users window are copied to the To... field.

Step 3 To add user(s) to the Cc... (carbon copy) field, click Cc... and follow the same instructions in Step 2.

Step 4 In the Subject line, enter a subject message (optional).

Step 5 In the Message area, enter a message (optional).

Step 6 Click Send to send the report as an attachment to this e-mail message.


Related Topics

User Reports

System Reports, page 4-87

Device Reports, page 5-117

CDR Search, page 6-141

Searching for User Information

Depending on the report requirements, you can specify users or extensions for inclusion in a report. However, you may not know all the user information for the users or extensions you want to include. Use the following instructions to search for user information.

Procedure


Step 1 Click the link to Search Users.

A search popup window displays.

Step 2 In the First Name and Last Name boxes, enter characters of the user's first or last name, and click Search.

A search results window displays, listing all users who matched the characters you entered.

Step 3 In the row for the desired user, click Select.

The user you selected is added to the list of users or extensions in the search window.

Step 4 Repeat Steps 2 and 3 to add more users or extensions to the list in the search window. When you have added all users, click OK in the search window.

The users or extensions listed in the search window are copied to the Selected Users or Selected Extensions box.


Understanding Report Results

The following sections provide report output information for each of the report types.

Understanding the Bill Summary Report Results

The report groups information by the user name in ascending order. The summary report includes the following fields.

Call Classification—Calls are categorized into classes.

Internal

Intra-cluster calls that originated in the Cisco CallManager network and ended in the same Cisco CallManager network (no gateways are used).

Local

Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or which include one of the local area codes.

Long Distance

Long distance calls originating in the Cisco CallManager network going out through the PSTN.

International

International calls originating in the Cisco CallManager network going out through the PSTN.

On Net

Outgoing, inter-cluster calls that originate on one Cisco CallManager cluster and terminate on a different cluster.

Others

All other outgoing calls, such as toll free numbers, emergency calls such as 911, and so on.

QOS—The number of calls for each Quality of Service category. QoS categories are based on parameters set b the ART administrator. If you are an ART administrator, see Define Quality of Service (QoS) Values, page 2-57, for more information about setting QoS parameters.

Good

QoS for these calls was the highest possible quality.

Acceptable

QoS for these calls was slightly degraded but still within an acceptable range.

Fair

QoS for these calls was degraded but still within a usable range.

Poor

QoS for these calls was unsatisfactory.

NA

These calls did not match any of the criteria for the established QoS categories.

Calls—Indicates the number of calls for each of the call classification.

the total number of calls and total charges by reportee and per-call classification by manager

Charge—Indicates the charge associated with each call. Charges are based on call charge information provided by the ART administrator for the ART rating engine. If you are an ART administrator, see Rating Parameters, page 2-51, for more information about setting the cost base for calls.


Understanding the Bill Detail Report Results

The report groups information by the user name in ascending order. The detail report includes the following fields.The report groups information by the user name in ascending order. The report includes the following fields.

Date and Orig. Time

The date and time the call originated.

Orig.

The originating number from which the call was placed.

Dest.

The destination number to which the call was directed.

Call Classification—Calls are categorized into classes.

Internal

Intra-cluster calls that originated in the Cisco CallManager network and ended in the same Cisco CallManager network (no gateways are used)

Local

Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or which include one of the local area codes.

Long Distance

Long distance calls originating in the Cisco CallManager network going out through the PSTN.

International

International calls originating in the Cisco CallManager network going out through the PSTN.

On Net

Outgoing, inter-cluster calls that originate on one Cisco CallManager cluster and terminate on a different cluster.

Others

All other outgoing calls, such as toll free numbers, emergency calls such as 911, and so on.

QOS—The Quality of Service category achieved for each call. QoS categories are based on parameters set b the ART administrator. If you are an ART administrator, see Define Quality of Service (QoS) Values, page 2-57, for more information about setting QoS parameters.

Good

QoS for these calls was the highest possible quality.

Acceptable

QoS for these calls was slightly degraded but still within an acceptable range.

Fair

QoS for these calls was degraded but still within a usable range.

Poor

QoS for these calls was unsatisfactory.

NA

These calls did not match any of the criteria for the established QoS categories.

Duration(s)

The amount of time, in seconds, that the call was connected.

Charge

Indicates the charge associated with each call. Charges are based on call charge information provided by the ART administrator for the ART rating engine. If you are an ART administrator, see Rating Parameters, page 2-51, for more information about setting the cost base for calls.


Understanding the Top N By Charge or Duration Report Results

Reports for Top N by Charge or Top N by Duration include the following fields. Only outgoing calls are reported.

Users

User names

Calls

Total number of calls.

Duration(s)

The amount of time, in seconds, that the call was connected.

Charge

Indicates the charge associated with each call. Charges are based on call charge information provided by the ART administrator for the ART rating engine. If you are an ART administrator, see Rating Parameters, page 2-51, for more information about setting the cost base for calls.


Understanding the Top N By Number of Calls Report Results

The report for Top N by Number of Calls includes the following fields. Both incoming and outgoing calls are reported.

Users

The user names

Charge

The total amount of billing charges for all calls to that user. Charges are based on call charge information provided by the ART administrator for the ART rating engine. If you are an ART administrator, see Rating Parameters, page 2-51, for more information about setting the cost base for calls.

Duration(s)

The amount of time, in seconds, that the call was connected.

Calls Made

The total number of calls placed by the user.

Callas Received

The total number of calls received by the user.

Total Calls

The total number of incoming and outgoing calls.


Understanding the Cisco IP Phone Services Report Results

The Cisco IP Phone Services report includes the following fields.

Cisco IP Phone Services

The name of the selected service.

Number of Subscribers

The total number of subscribers for a given service.

% Subscription

The percentage of users who have subscribed to a given service, out of the total number of subscriptions for all services.