Administrative Reporting Tool Guide for Cisco CallManager, Release 1.0(1)
Configuring Reports for Users, Managers, and Administrators
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Configuring Reports for Users, Managers, and Administrators

Table Of Contents

Configuring Reports for Users, Managers, and Administrators

Generating Individual Bills

Understanding the Individual Bill Report

Mailing Your Report


Configuring Reports for Users, Managers, and Administrators


Regardless of your level of security access, you can access, generate, and view the reports in this chapter.

This chapter also includes information to help you understand the report output.

Generate reports in one of the following ways:

on demand (you will need to specify a date range)

on a scheduled basis


Note The ART administrator sets the parameters for configuring the ART function.


Generating Individual Bills

Use this procedure to generate, view, or mail summary or detail information about individual phone bills.

You can either view pregenerated summary reports or generate new reports on demand. If you generate a new report, you must specify a date range.

The following interactive fields apply to the Individual Bill screen:

Report Type

Summary—indicates the summary of all calls for a selected period (the total number of calls made and the charges incurred).

Detail—indicates the call types (Internal, Local, Long Distance, International, or On Net) for all calls over a selected period.

Available Reports—provides a list of pregenerated reports (the default is the latest pregenerated report). Other reports appear in reverse chronological order. The last choice in the list is "Generate New Report."

From Date—provides a place to include a date range if you select Generate New Report from Available Reports.

To Date—provides a place to include a date range if you select Generate New Report from Available Reports.

View Report—click to view the report.

Send Report—click to mail the report.

Procedure

Follow this procedure to view and mail your individual bill:


Step 1 Choose Bill > Individual Bill from the ART main menu.

Step 2 Choose Summary or Detail.

Step 3 Choose a date range.

Step 4 Click View Report—see "Understanding the Individual Bill Report."

Step 5 Click Send Report—see the procedure for "Mailing Your Report."


Understanding the Individual Bill Report

The report groups information by the user name in ascending order. The report fields include

Date and Time—of call origination

Call Classification—sorted in ascending order

Internal

Local

Long Distance

International

On Net

QOS—Quality of Service achieved on calls made

Duration—the number of seconds that the call was connected

Mailing Your Report

You can access the Mail To mailing template from any report screen.

Your Mail To screen has the following interactive fields:

Send—sends the mail to the address(es) listed in the To and Cc address boxes.

Cancel—cancels the current attempt to mail the report, closes the template, and returns control to the previous screen.

To and Cc—provides capability so that when you click on either button, another screen displays a list of users from which you can select addresses to receive the report.

Subject—provides a place to enter the subject of the mail or leave it blank.

Message—provides a space below the Subject field for the message of the mail. Sending a message is optional.

Procedure

To send a report, perform the following steps:


Step 1 Click on Send Report from any screen.

Step 2 Click on the To and Cc buttons to obtain a list of all users.

Choose the name(s) from the list of users.

Click OK—to return to the mail template with all the addresses displayed in the respective address boxes.

Click Cancel—to return to the mail template with no address selected.


Note You can also enter addresses directly into the text box.


Step 3 Enter a subject in the Subject line (optional).

Step 4 Enter a message in the Message area (optional).

Step 5 Click Send—to send the report with this mail as an attachment.