Cisco Unified Communications Manager Administration Guide, Release 9.1(1)
Time schedule setup
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Time schedule setup

Time schedule setup

This chapter provides information to find, add, update, copy, or delete a time schedule:

For additional information, see topics related to time-of-day routing in the Cisco Unified Communications Manager System Guide.

About time schedule setup

In Cisco Unified Communications Manager Administration, use the Call Routing > Class of Control > Time Schedule menu path to configure time schedules.

A time schedule comprises a group of time periods. Time schedules get assigned to partitions. Time schedules determine the partitions where calling devices search when they are attempting to complete a call during a particular time of day. Multiple time schedules can use a single time period.

For more detailed information on time schedules, see topics related to time-of-day routing in the Cisco Unified Communications Manager System Guide.

Time schedule deletions

You cannot delete time schedules that partitions are using. To find out which items are using the time schedule, choose Dependency Records from the Related Links drop-down list box that is on the Time Schedule Configuration window. If the dependency records are not enabled for the system, the dependency records summary window displays a message. If you try to delete a time schedule that is in use, Cisco Unified Communications Manager displays an error message. Before deleting a time schedule that is currently in use, you must perform either or both of the following tasks:

  • Assign a different time schedule to any partitions that are using the time schedule that you want to delete.
  • Delete the partitions that are using the time schedule that you want to delete.

Caution


Before you delete a time schedule, check carefully to ensure that you are deleting the correct time schedule. You cannot retrieve deleted time schedules. If you accidentally delete a time schedule, you must rebuild it.


Related References

Time schedule settings

The following table describes the time schedule settings.

Table 1 Time schedule settings

Field

Description

Time Schedule Information

Name

Enter a name in the Name field. The name can comprise up to 50 alphanumeric characters and can contain any combination of spaces, periods (.), hyphens (-), and underscore characters (_). Ensure each time schedule name is unique to the plan.

Note   

Use concise and descriptive names for your time schedules.

Cisco Unified Communications Manager provides the All the time time schedule. This special, system time schedule includes all days and all hours, is published to end users, and cannot be deleted; this time schedule can be copied.

Description

Enter a description for this time schedule.

Time Period Information

Available Time Periods

This field displays after a time schedule has been added.

Choose a time period in the Available Time Periods list box and add it to the Selected Time Periods list box by clicking the down arrow button between the two list boxes.

To add a range of time periods at once, click the first time period in the range; then, hold down the Shift key while clicking the last time period in the range. Click the down arrow button between the two list boxes to add the range of time periods.

To add multiple time periods that are not contiguous, hold down the Control (Ctrl) key while clicking multiple time periods. Click the down arrow button between the two list boxes to add the chosen time periods.

Selected Time Periods

This list box lists the time periods that were selected for this time schedule. To remove a time period from the list of selected time periods, choose the time period to remove and click the up arrow between the two list boxes. To reorder the selected time periods, choose a time period and click the up and down arrows to the right of this list box.

Note   

If multiple time periods get associated to a time schedule and the time periods overlap, time periods with Day of Year settings take precedence over time periods with Day of Week settings.

Example: If a Time Period configured for January 1st is configured as No Office Hours and another time period is configured for the same day of the week (for example, Sunday to Saturday) as 08:00 to 17:00, the time period for January 1st gets used. In this example, No Office Hours takes precedence.

Note   

Time interval settings take precedence over No Office Hour settings for the same day of the year or day of the week.

Example: One time period specifies for Saturday as No Office Hours. Another time period specifies Saturday hours of 08:00 to 12:00. In this example, the resulting time interval specifies 08:00 to 12:00 for Saturday.

Note   

If multiple time periods are associated to a time schedule and the time periods overlap, time periods with Day of Week settings take precedence over time periods with Range of Days settings.

Example: If a Time Period configured for Day of Week (for example, Sunday to Saturday) is configured as No Office Hours and another time period is configured for January 1st until December 31th as 08:00 to 17:00, the time period for Day of Week is used. In this example, No Office Hours takes precedence.

Related Information