The Immediate Divert (iDivert or Divert softkeys) feature
allows you to immediately divert a call to a voice-messaging system. When the
call gets diverted, the line becomes available to make or receive new calls.
Although the immediate divert feature is not available to CTI
applications, a CTI redirect operation exists that performs the same function
as immediate divert. Application developers can use the CTI redirect operation
to accomplish immediate divert.
Access the Immediate Divert feature by using the iDivert or
Divert softkey. Configure this softkey by using the Softkey Template
Configuration window of
Cisco Unified Communications Manager Administration. The softkey template gets
assigned to phones that are in the
Cisco Unified Communications Manager system.
Consider immediate divert, a
Cisco Unified Communications Manager supplementary service, as available
for general use within the system. Immediate divert does not require the user
to log in to make the iDivert or Divert softkey available on the phone.
You can divert inbound calls that are in the call offering,
call on hold, or call active states. You can divert outbound calls in the call
active or call hold states. The diverted party receives the greeting of the
voice-messaging system of the party to whom the call gets diverted.
Legacy iDivert allows diversion of a call to the voice
mailbox of the party that invokes the iDivert feature. Enhanced iDivert allows
diversion of a call to either the voice mailbox of the party that invokes the
iDivert feature or to the voice mailbox of the original called party.
When enhanced iDivert mode is active for incoming calls, the
user to whom a call is presented can invoke immediate divert to divert the call
either to the voice mailbox of the user or to the voice mailbox of the original
called party. After the invoking user presses the iDivert softkey, a screen on
the invoking user phone identifies both the original called party and the
invoking user. The user selects one of the two names, and the call gets
redirected to the voice mailbox of the selected party.
When users invoke the Immediate Divert feature to divert an incoming
call, they receive the choice of the original called party only if the Use
Legacy Immediate Divert clusterwide service parameter is set to False. See the
Set the Service Parameters for Immediate Divert.