Cisco Unified Communications Manager System Guide, Release 8.6(1)
Index
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Index

A

AAR

See automated alternate routing (AAR)

abbreviated dial

described 42-56

access log 4-12

ad hoc conferences

Advanced Ad Hoc Conference Enabled 24-15

description 24-9

Drop Ad Hoc Conference 24-14

initiating 24-10

limitations 24-17

linear conference linking 24-11

Non-linear Ad Hoc Conference Linking Enabled 24-15

nonlinear conference linking 24-12

party entrance tone 24-18

restrictions for phone that is running SIP 24-16

service parameters 24-13

using cBarge softkey 24-11

using Join softkey 24-11

administrator tools

BAT 46-1

CAR 46-2

Cisco Unified Serviceability 46-1

more information 46-3

overview 46-1

admission control 5-19, 8-1

Advanced Ad Hoc Conference Enabled service parameter 24-15

alarms

DHCP 13-4

alternate routing

video 43-21

amwi

described 42-39

analog telephony protocols

CAS 39-5

described 39-3

E&M signaling 39-4

ground-start signaling 39-4

loop-start signaling 39-4

announcements 23-7

announcements (table) 23-7

annunciator

announcements 23-7

announcements (table) 23-7

configuration checklist (table) 23-1

dependency records 23-8

limitations 23-6

more information 23-9

overview 23-1

planning configuration 23-5

system requirements 23-6

tones 23-7

troubleshooting 23-8

understanding 23-2

appliance 1-1

application dial rules

configuration design 18-1

configuration error checking 18-2

more information 18-7

application profiles 20-5

application user

associating devices 20-5

configuration checklist (table) 20-1

described 20-1, 20-2

more information 20-7

ATA 186 features 45-2

audio quality 8-1

authentication

user 19-5

using with credential policy 21-3

automated alternate routing (AAR)

and hunt pilots 16-4

and remote gateways 16-4

described 16-2

dial prefix matrix example (table) 16-3

enable service parameter 16-3

example 16-2

line/DN and AAR groups (table) 16-2

autoregistration

configuration checklist (table) 12-1

described 12-1

more information 12-4

multiple protocol support 12-4

understanding 12-3

B

back to back user agent

SIP 40-38

balanced call processing

explained 6-5

bandwidth

allocation of 8-1

calculations for admission control 8-7

management for video 43-19

barge

described 42-39

Basic Rate Interface (BRI) 38-4, 39-6

BAT 46-1

BLF buttons 42-29

BRI 38-4

Bulk Administration Tool

See BAT

Busy Lamp Field (BLF) buttons 42-29

buttons

directories 42-60

messages 42-59

C

call admission control 5-19

gatekeepers

components 8-12

explained 8-10

in a distributed setting (figure) 8-11

locations

explained 8-4

illustrated (figure) 8-5

more information 8-14, 9-27

overview 8-1

RSVP and IPv6 9-17

trunks 8-10

call completion, QSIG supplementary service

See Cisco Call Back

call control 22-3

call coverage

call forwarding 16-12

described 16-12

hunting 16-12

maximum hunt timer 16-13

personal preferences 16-14

call detail records (CDRs)

described 46-2

video 43-26

call diagnostics and voice quality metrics

described 42-43

call display restrictions

configuring in translation pattern 16-44

call diversion (forwarding), QSIG supplementary service 39-10

called party

transformations 16-10, 16-36

transformations settings 16-40

transformations settings (table) 16-41

caller identification

restrictions 16-43

support for device control protocols (table) 16-48

support vs. device control protocols 16-48

types 16-43

call failure, avoiding 27-7

call forward

call forward all

call forward all loop prevention 42-40

CFA destination override 42-40

described 42-40

call forward busy

described 42-42

call forward no answer

described 42-42

call forward no coverage

described 42-42

described 17-9

in multiple voice-mail systems 29-7

multiple voice-mail systems examples 29-7

SIP 40-17

call forward busy

described 42-42

call forwarding

described 16-12

call forward no answer

described 42-42

call forward no coverage

described 42-42

call hold

SIP 40-17

calling line

SIP 40-18

calling name presentation

SIP 40-18

calling party

normalization 16-21

presentation settings 16-43

restriction settings 16-43

transformations 16-36

transformations settings 16-37

transformations settings (table) 16-38, 16-45

calling search spaces

dependency records 14-4

examples 14-3

explained 14-1

guidelines and tips 14-3

list of topics 14-1

more information 14-4

search for phones 42-58

call park

described 42-43

call park Busy Lamp Field (BLF) buttons 42-29

call pickup

described 34-1, 42-43

call preservation

explained 11-4

scenarios (table) 11-5

call processing

balanced load explained 6-5

by Cisco Unified Communications Manager 2-2

combined with redundancy (figure) 7-4

calls

making and receiving multiple per directory number 17-10

on-hook call transfer 42-51

video 43-4

call select

described 42-45

call transfer

QSIG supplementary service 39-11

SIP 40-17

using hookflash 29-8

call waiting

described 17-10

CAR overview 46-2

Catalyst 4000

4224 voice gateway switch 38-10

access gateway module 38-10

Catalyst 4224 Voice Gateway Switch 38-10

Catalyst 6000

Cisco Communication Media Module 38-9

configuration illustrated (figure) 28-7

FXS analog interface module 38-9

hookflash transfer 38-8

T1/E1 line card 38-8

CDR

described 46-2

CDR Analysis and Reporting (CAR) 46-2

centralized TFTP

configuration tips 10-13

master TFTP server 10-12

overview 10-12

secure clusters 10-13

CFA Destination Override service parameter 17-9, 42-40

channel associated signaling (CAS) 38-4, 39-5

characters, special

configuring 16-21

described (table) 16-27

Cisco ATA 186

configuration checklist (table) 45-1

connecting to Cisco Unified Communications Manager 45-2

more information 45-2

Cisco Call Back

described 39-9

Cisco Catalyst 4000 28-5

Cisco Catalyst 6000 28-6

Cisco Communication Media Module (CMM) 38-9

Cisco Conference Bridge (WS-SVC-CMM) 24-4

Cisco DPA

illustrated (figure) 32-2

integration overview 32-1

more information 32-3

Cisco DSP

more information 28-10

NM-HD supported gateways 28-8

NM-HDV2 supported gateways 28-8

NM-HDV supported gateways 28-8

overview 28-1

supported gateways 28-5

supported routers 28-5

understanding 28-1

Cisco IP Communicator

default phone button template 42-28

described 42-22

Cisco IP SoftPhone profiles 20-7

Cisco Messaging Interface

See CMI

Cisco SIP endpoints

SIP profile 40-45

Cisco TelePresence

described 42-23

Cisco TFTP service

alternate Cisco file servers 10-11

configuration checklist (table) 10-2

list of topics 10-1

more information 10-14

overview 10-1

understanding 10-6

Cisco Unified CM User Options 42-60

Cisco Unified Communications

applications 2-2

call processing 2-2

client 2-3

clients 2-3

components 2-1

configuring system 3-1

infrastructure 2-2

more information 2-4

network 2-3

overview 2-1

support 2-1

supported applications 2-2

Cisco Unified Communications Manager

additional documentation 1-3

bandwidth usage 5-12

becoming inactive 25-5, 27-8

benefits 1-2

call processing 2-2

configuration 5-6

CTI redundancy 44-9

groups

configuring 5-7

described 7-2

illustrated (figure) 7-3

introduction 1-1

key features 1-2

more information 1-3

redundancy 7-1

server, configuring 5-3

supported voice codecs 5-12

voice mail connectivity 29-1

Cisco Unified Communications Manager Assistant

softkey templates

described 42-31

Cisco Unified Communications Manager JTAPI

using credential policy 21-4

using user directory 21-4

Cisco Unified Communications Manager TAPI

using credential policy 21-4

Cisco Unified IP Phones

See also phones

3951 42-21

7906, described 42-14

7911, described 42-14

7914 Expansion Module, described 42-13

7940, described 42-11

7941, described 42-11

7960, described 42-10

7961, described 42-10

7985, described 42-15

Cisco Unified IP Conference Station 7935, described 42-16

Cisco Unified IP Conference Station 7936, described 42-16

directories button 42-60

features

abbreviated dial 42-56

audible message waiting indicator 42-39

barge 42-39

call diagnostics and voice quality metrics 42-43

call forward all 42-40

call forward busy 42-42

call forward no answer 42-42

call forward no coverage 42-42

call park 42-43

call pickup 42-43

notification 42-44

call select 42-45

conference linking 42-45

conference list 42-45

connected number display 42-45

described 42-37

device mobility 42-45

directed call park 42-46

direct transfer 42-46

do not disturb 42-46

hold reversion 42-48

immediate divert 42-49

intercom 42-49

IPv6 42-49

join 42-50

log out of hunt groups 42-50

malicious call ID 42-50

mobile connect and mobile voice access 42-51

monitoring and recording 42-51

peer-to-peer image distribution 42-53

privacy 42-39

quality report tool 42-54

secure tone 42-55

service URL 42-55

speed dial 42-56

VPN client 42-56

identifying TFTP server 10-10

messages button 42-59

overview 42-1

SIP

3951, described 42-21

supported models

described (table) 42-7

listed 42-6

that are running SIP

default phone button template (advanced) 42-28

default phone button template (basic) 42-28

NTP reference 5-8

that support SIP

PLAR 40-44

Cisco Unified IP Phone Services

configuration checklist (table) 35-1

dependency records 35-6

guidelines and tips 35-5

more information 35-6

overview 35-1

understanding 35-3

Cisco Unified Mobile Communicator

described 42-23

Cisco Unified Personal Communicator

described 42-23

Cisco Unity

configuration checklist (table) 31-1

connections with the phone system (figure) 31-4

messaging integration

description 31-4

overview 31-1

more information 31-6

system requirements 31-4

Cisco VG200 Voice Gateway 38-7

Cisco VG224 Analog Phone Gateway

configuring 38-7

description 38-7

Cisco VG248 Analog Phone Gateway

configuring 38-5

description 38-5

gateway redundancy 38-22

clear filter button

phone search 42-59

closest match routing 16-16

clusters

balanced call processing 6-5

communication between 6-4

compared to groups 7-1

configuration checklist (table) 6-1

database replication 6-3

described 6-2

list of topics 6-1

more information 6-6

overview 6-1

CMI redundancy

described 30-4

illustrated (figure) 30-4

CMLocal date/time group 5-8

codecs

G.711 5-12

G.723 5-12

G.729 5-12

GSM 5-12

video 43-5

wideband 5-12

common device configurations

described 5-18

search for phones 42-59

common phone profiles

described 42-35

communication between clusters 6-4

compression of voice stream 28-3

Computer Telephony Integration

See CTI

conference bridges

ad hoc

described 24-9

annunciator 24-5

configuration checklist (table) 24-1

dependency records 24-22

meet-me

described 24-9

more information 24-23

overview 24-1

performance monitoring 24-22

troubleshooting 24-22

types (table) 24-5

types in Cisco Unified Communications Manager Administration 24-5

conference chaining 24-18

conference devices

Cisco Conference Bridge (WS-SVC-CMM), described 24-4

MTP WS-X6608 DSP service card 24-5

software, described 24-4

understanding 24-2

video, described 24-4

conference linking

described 42-45

conference list

described 42-45

conference routers

described 24-3

conferences

ad hoc

initiating 24-10

limitations 24-17

described 17-11

meet-me

initiating 24-17

limitations 24-18

party entrance tone 24-18

conferencing

across an IP WAN 28-3

hardware-based 28-4

using Cisco DSP 28-1

video 43-22

configuration

Cisco Unified Communications Manager 5-6

files for devices 11-2

settings

checklist (table) 5-1

list of topics 5-1

configuration checklist

MGCP BRI 38-3

connected line, SIP 40-19

connected name identification, SIP 40-19

connected number display

described 42-45

connected party

presentation settings 16-46

restriction settings 16-46

transformations settings (table) 16-47

counters, video bridge 43-25

credential management 20-4

credential policy

bulk administration 21-3

configuration checklist (table) 21-2

credential caching 21-3

credential history 21-4

described 21-1

events 21-4

JTAPI/TAPI support 21-4

logs 21-4

more information 21-5

using with authentication 21-3

CTI

application failure 44-10

applications 44-3

configuration checklist (table) 44-1

controlled devices 44-5

CTIManager

described 44-3

redundancy 44-10

dependency records 44-9

IP phones 44-5

IPv6 support 44-9

list of topics

media termination points 44-4

more information 44-10

ports

described 42-22, 44-5

redundancy 7-5, 44-9

route points 44-5

SIP endpoints 40-46

super provider 44-8

user groups 44-7

user management 44-7

D

database replication

described 6-3

repairing 6-3

troubleshooting 6-3

verifying 6-3

date/time groups

CMLocal 5-8

described 5-8

DDI 16-17

See discard digits instructions (DDI)

dependency records

annunciator 23-8

calling search spaces 14-4

Cisco Unified IP Phone Services 35-6

conference bridge 24-22

CTI 44-9

directory numbers

described 17-13

gateways 38-18

media resource group lists 22-10

media resource groups 22-10

MTP 27-8

partitions 14-4

phones

described 42-61

system-level settings 5-22

time periods 15-3

time schedules 15-3

transcoders 25-6

device control protocols and caller identification support (table) 16-48

device mobility

described 42-45

device pools

described 5-16, 11-3

search for phones 42-58

updating 5-18

devices

accessing TFTP server 10-7

associating to an application user 20-5

associating to an end user 20-6

associating with users 20-5

conference

Cisco Conference Bridge (WS-SVC-CMM) 24-4

software 24-4

understanding 24-2

video 24-4

configuration files 11-2

CTI control 44-5

distributing for redundancy 7-3

firmware loads 11-2

identifying TFTP server 10-9

MTP characteristics 27-7

support

list of topics 11-1

more information 11-5

supported 11-1

transcoders

resetting 25-6

updating firmware loads 11-3

using Cisco TFTP 10-6

using DHCP 10-6

DHCP

alarms 13-4

and devices 10-6

domain name system 13-2

migration 13-3

more information 13-4

server

configuration process 13-3

described 13-1

TFTP 13-3

dial plans

accessing gateways 38-18

dial rules

more information 18-7

overview 18-1

digital signal processor (DSP) 28-1

digital telephony protocols

BRI 39-6

described 39-5

E1 PRI 39-6

QSIG 39-6

T1 PRI 39-6

digit analysis, static

caveats 16-20

configuration tip 16-19

described 16-19

explained 16-19

Unified Communications Manager Assistant example 16-20

directed call park

described 42-46

directories button, configuring 42-60

directory

access 19-4

access for Cisco Unified Communications endpoints 19-6

configuration checklist (table) 19-2, 20-1

extension mobility 20-7

LDAP 5-19

more information 19-7, 20-7

overview 19-1

directory lookup dial rules overview 18-3

directory numbers

active check box 17-8

call forward

busy trigger 17-9, 42-42

no answer ring duration 17-9, 42-42

call forward information display 17-9, 42-40

characteristics 17-3

conference 17-11

configuration checklist (table) 17-1

dependency records

described 17-13

direct transfer 17-11

features

call forward 17-9

call waiting 17-10

listed 17-8

find all directory numbers 17-13

join 17-11

making and receiving multiple calls 17-10

managing 17-8

more information 17-13

overview 17-1

search tips 17-12

shared line appearance 17-4

shared line appearance restrictions 17-7

transfer 17-11

update directory number of all devices sharing this line check box 17-8

direct transfer

described 17-11, 42-46

discard digits instructions (DDI) 16-17

configuring 16-29

explained (table) 16-29

DND

described 42-46

DNs

See directory numbers

DPA 7630/7610

functionality 32-2

illustrated (figure) 32-2

purpose 32-2

understanding 32-1

using SMDI 32-2, 32-3

Drop Ad Hoc Conference service parameter 24-14

DSCP

marking 43-21

SIP 40-45

DTMF digits

SIP devices 40-15

E

E&M signaling

delay dial 39-4

immediate start 39-4

wink start 39-4

E1 CAS 39-5

E1 Primary Rate Interface (E1 PRI) 39-6

E1 Primary Rate Interface (PRI) 38-4

Effective Access Privileges For Overlapping User Groups and Roles enterprise parameter 4-12

end user

associating devices 20-6

configuration checklist (table) 20-1

described 20-1, 20-3

more information 20-7

enterprise parameters

described 5-21

Effective Access Privileges For Overlapping User Groups and Roles 4-12

user groups 4-12

expansion module

Cisco Unified IP Phone 7914 42-13

extension mobility

described 36-1

user device profile 20-7

user directory 20-7

external calls

forwarding 16-14

F

features

call park 33-1

Cisco Unified Communications Manager Assistant 37-1

Cisco Unified IP Phone Services

directed call park 33-1

extension mobility overview 36-1

music on hold (MOH) 26-1

phone button features (table) 42-29

phone login overview 36-1

fields requiring route patterns (table) 16-28

firmware loads

described 11-2

updating 11-3

Foreign Exchange Office (FXO) 38-4, 39-3

Foreign Exchange Station (FXS) 38-4, 39-3

forwarding

internal and external calls 16-14

FXO 38-4, 39-3

FXS 38-4, 39-3

G

G.711 5-12

G.723 5-12

G.729 5-12

g.clear codec

SIP trunks 40-21

gatekeepers

and call admission control (figure) 8-11

configuration checklist (table) 8-3

configuring 8-12

configuring in Cisco Unified Communications Manager 8-13, 41-7

configuring on the router 8-12

described 8-10

H.323 43-8

gateways

Catalyst 4000 Access Gateway Module 38-10

Catalyst 4224 gateway 38-10

Catalyst 6000 configuration illustrated (figure) 28-7

Catalyst 6000 FXS Analog Interface Module 38-9

Catalyst 6000 T1/E1 and Services Module 38-8

Cisco Communication Media Module 38-9

Cisco IOS H.323 devices 38-10

Cisco voice gateways 38-4

configuration checklist (table) 38-2

dependency records 38-18

failover and fallback 38-20

H.323 devices 38-10

identifying TFTP server 10-9

models (table) 38-11

more information 38-24

overview 38-1

port types (table) 38-11

related to dial plans 38-18

signaling protocols (table) 38-11

standalone

VG200 voice 38-7

VG224 analog phone 38-7

VG248 analog phone 38-5

summary of voice gateways (table) 38-11

timer parameter for video 43-22

trunk interfaces (table) 38-11

ground-start signaling 39-4

groups, Cisco Unified Communications Manager

compared to clusters 7-1

components of 7-2

configuring 5-7

illustrated (figure) 7-3

groups, date/time 5-8

GSM 5-12

H

H.323

call processing 43-8

Cisco IOS gateways 38-10

clients 42-22

configuration notes 43-9

dynamic addressing 43-8

gateways 38-10

IOS gateway redundancy 38-21

registering with gatekeeper 43-8

trunk interaction for video 43-22

used in voice gateways 39-1

video 43-7

hold

viewing held calls on shared lines 17-4

hold reversion

described 42-48

hookflash transfer 38-8

hub-and-spoke topology 8-1

hunting

described 16-12

example 16-13

maximum hunt timer 16-13

personal preferences 16-14

hunt lists

described 16-11

hunt group logoff notification service parameter 16-16

log out of hunt groups 16-14

log out of hunt groups softkey 16-15

non-shared-line operation 16-16

shared-line operation 16-16

hunt pilots

and automated alternate routing 16-4

described 16-12

wildcards 16-27

I

identification services

QSIG supplementary service, described 39-13

immediate divert

described 42-49

Intelligent Bridge Selection 24-18

intercluster communication 6-4

intercluster voice mail 29-2

intercom

described 42-49

internal calls

forwarding 16-14

international escape character +

benefits 16-22

configuring + 16-23

configuring \+ 16-22

gateway and trunk support 16-24

phone support 16-26

speed dial support 16-26

SRST support 16-26

String + on Outbound Calls service parameter 16-24

internet ecosystem 2-1

introduction to Cisco Unified Communications Manager 1-1

IP Phones

See Cisco Unified IP Phones

IP Phone Services

See Cisco Unified IP Phone Services

IP telephony protocols

more information 39-16

understanding 39-1

J

join

described 17-11, 42-50

party entrance tone 17-11

JTAPI

See Cisco Unified Communications Manager JTAPI

L

LDAP

described 5-19

directory

more information 19-7

overview 19-1

linear ad hoc conference linking 24-11

line groups

described 16-11

load, firmware 11-2

load balancing

distributing devices 7-3

explained 6-5

local route groups 16-10

locations

and call admission control (figure) 8-5

and regions 5-15

configuration checklist (table) 8-2, 9-2

described 8-4

interaction with regions 8-6

interaction with regions (figure) 8-7

used in admission control 8-1

logging missed calls for shared lines 17-4

log out of hunt groups

described 16-14, 42-50

softkey 16-15

loop-start signaling 39-4

M

malicious call ID

described 42-50

master TFTP server

sending files to the master TFTP server 10-12

maximum hunt timer 16-13

media control 22-3

Media Gateway Control Protocol (MGCP) 39-2

media resource group lists

configuration checklist (table) 22-1

dependency records 22-10

described 22-9

media resource groups

configuration checklist (table) 22-1

dependency records 22-10

described 22-8

media resource manager

managing MTPs 27-3

using to manage transcoders 25-3

media resources

call control 22-3

described 22-2

management 22-1

media control 22-3

media resource group lists 22-9

media resource groups 22-8

media termination point control 22-3

more information 22-11

music on hold control 22-4

overview 22-1

redundancy 7-5

unicast bridge control 22-4

media termination points

See MTP

meet-me conferences

description 24-9

initiating 24-17

limitations 24-18

party entrance tone 24-18

messages button 42-59

message waiting

description 29-4

indication 29-4

messaging, Cisco Unity

integration description 31-4

integration overview 31-1

MGCP

BRI

call flow (figure) 38-8

configuring 38-3

described 39-2

gateway redundancy 38-21

migrating phones 42-36

missed calls

logging missed calls for shared lines 17-4

MLPP

described 5-21

Resource Priority Namespace Network Domains 40-23

SIP trunks and VoSIP 40-23

mobile connect and mobile voice access

described 42-51

modifying files 10-14

MOH

described 26-1

MOH control 22-4

monitoring and recording

described 42-51

MTP

avoiding call failure/user alert 27-7

Cisco Unified Communications Manager becomes inactive 27-8

configuration checklist (table) 27-1

control 22-3

CTI 44-4

dependency records 27-8

device characteristics 27-7

failover and fallback 27-8

managing with media resource manager 27-3

more information 27-9

overview 27-1

planning configuration 27-6

resetting registered devices 27-8

SIP 40-3

SIP devices 40-4

supplementary services for a SIP call 40-16

system requirements and limitations 27-7

transcoding services 28-2

types (table) 27-5

understanding 27-2

using transcoders 25-3

WS-X6608 DSP service card 24-5

multisite WAN

using centralized MTP transcoding (figure) 28-4

music on hold

See MOH

N

network video 43-6

NM-HD supported gateways 28-8

NM-HDV2 supported gateways 28-8

NM-HDV supported gateways 28-8

nonlinear ad hoc conference linking 24-12

Non-linear Ad Hoc Conference Linking Enabled service parameter 24-15

normalization

calling party 16-21

description 40-10

NTP SIP 40-46

O

on-hook call transfer 42-51

overview

of Cisco Unified Communications Manager 1-1

of system configuration 3-1

P

parameters

enterprise

described 5-21

Effective Access Privileges For Overlapping User Groups and Roles 4-12

user groups 4-12

service

described 5-22

Maximum Phone FallBack Queue Depth 42-60

Message Waiting Lamp Policy 29-5

partitions

dependency records 14-4

examples 14-3

explained 14-1

guidelines and tips 14-3

list of topics 14-1

more information 14-4

name limitations 14-4

party entrance tone 24-18

conferences 24-18

join 17-11

path replacement

described 39-14

peer-to-peer image distribution

described 42-53

performance monitoring counters

video 43-25

personal preferences 16-14

phone button templates

7906 SCCP, default template 42-27

7906 SIP, default template 42-27

7911 SCCP, default template 42-27

7911 SIP, default template 42-27

7931, default template 42-27

7940 SCCP, default template 42-27

7940 SIP, default template 42-27

7960 SCCP, default template 42-27

7960 SIP, default template 42-27

7985, default template 42-27

analog phone, default template 42-28

ATA 186, default template 42-28

Cisco IP Communicator, default template 42-28

Cisco TelePresence, default template 42-28

conference station 7935, default template 42-28

conference station 7936, default template 42-27

IP-STE, default template 42-28

ISDN BRI Phone, default template 42-28

programmable line keys 42-30

third-party SIP device, default template 42-28

Unified Communicator SIP, default template 42-28

VGC phone, default template 42-28

VGC Virtual, default template 42-28

phone login

described 36-1

phone NTP reference

configuring for phones that are running SIP 5-8

phones

See also Cisco Unified IP Phones

administration tips 42-57

associating with users 42-57

ATA 186 45-2

button templates

default 42-27

described 42-26

guidelines 42-28

listed by model (table) 42-27

Cisco Unified IP Phone Services 35-1

common phone profiles 42-35

dependency records

described 42-61

failover and fallback 42-61

features

Cisco Unified IP 42-39

described (table) 42-29

privacy 42-39

find all phones 42-59

IPv6 support 42-49

methods for adding 42-35

migrating 42-36

more information 42-62

prime line support for answering calls 42-52

SCCP configuration checklist (table) 42-2

search by authentication string 42-59

search by calling search space 42-58

search by call pickup group 42-58

search by common device configuration 42-59

search by description 42-58

search by device name 42-58

search by device pool 42-58

search by device protocol 42-59

search by device type 42-58

search by directory number 42-58

search by LSC status 42-58

search by security profile 42-59

search criteria 42-59

search tips 42-58

SIP configuration checklist (table) 42-2

softkey templates

add application 42-32

configure softkey layout 42-32

described 42-31

PLAR

for Cisco phones that support SIP 40-44

for Cisco Unified IP Phones that support SIP 40-44

SIP dial rules 18-6

ports

configuring for SMDI 30-3

CTI

described 42-22

presentation settings

calling party 16-43

connected party 16-46

preservation of calls

explained 11-4

scenarios (table) 11-5

prime line

support for answering calls 42-52

support for voice messaging 29-5

privacy

described 42-39

private line automatic ringdown

See PLAR

profiles

Cisco IP SoftPhone 20-7

common phone 42-35

programmable line keys

overview 42-30

protocols

analog telephony 39-3

H.323 29-1, 39-1

MGCP 39-2

Session Initiation Protocol (SIP) 39-3

Skinny Client Control Protocol 38-5, 39-2

Skinny Client Control Protocol (SCCP) Gateway Protocol 38-21

Skinny Gateway Protocol 38-18

Q

QoS enforcement 22-5

QSIG

Annex M.1 39-7

basic call feature 39-9

basic call setup 39-9

call completion 39-9

call diversion (rerouting) 39-10

call transfer 39-11

Cisco Unified Communications Manager interface 39-16

compatibility with older versions (ECMA) 39-11

facility selection and reservation 39-12

identification services 39-13

message tunneling 39-7, 39-8

message waiting indication (MWI) service 39-14

overview 39-6

path replacement 39-14

SIP trunk 39-8

supplementary services

call completion (Cisco Call Back), described 39-9

call diversion (forwarding) 39-10

call transfer 39-11

identification 39-13

path replacement 39-14

tunneling over SIP trunks 40-24

Q signaling

See QSIG

quality of sound 8-1

quality report tool

described 42-54

R

redirecting dial number identification service 40-20

redundancy

and distributed call processing (figure) 7-4

Cisco VG248 38-22

CMI

described 30-4

illustrated (figure) 30-4

CTI 7-5, 44-9

CTI and Cisco Unified Communications Manager 44-9

CTIManager 44-10

IOS H.323 gateways 38-21

list of topics 7-1

MGCP gateway 38-21

more information 7-5

of media resources 7-5

support for gateways 38-20

types of 7-1

with distributed call processing 7-3

regions

and call admission control 5-15

and locations 5-15

described 5-10

example (figure) 5-14

interaction with locations 8-6

interaction with locations (figure) 8-7

SIP devices with MTP 40-4

used with admission control 8-6

used with admission control (figure) 8-7

requirements

Cisco Unity 31-4

restriction settings

calling party 16-43

connected party 16-46

RFC4028 session timers 40-43

roles

described 4-1, 4-2

enterprise parameters 4-12

more information 4-13

overview 4-1

route groups

described 16-5

local

and called party transformations 16-10

related to dial plans 38-18

route lists

described 16-5

types, example (figure) 16-6

route patterns

closest match routing 16-16

considerations for using 16-7

described 16-7

fields in Cisco Unified Communications Manager (table) 16-28

usage 16-8

using the @ wildcard character 16-17

wildcards 16-27

route plans

and Cisco Analog Access Gateways (figure) 16-10

and Cisco Digital Access Gateways (figure) 16-9

more information 16-49

overview 16-4

report 16-49

understanding 16-1

routers, conference

hardware 24-3

routing

automated alternate

described 16-2

closest match 16-16

log out of hunt groups 16-14

time-of-day 15-1

dependency records 15-3

for end users 15-3

more information 15-4

time periods 15-1

time schedules 15-2

understanding 15-1

RSVP

call detail records 9-24

call transfer (example) 9-21

caveats 9-6

configuration checklist (table) 9-2

configuring 9-8

IPv6 support 9-17

migrating to 9-16

MLPP support (examples) 9-23

more information 9-27

music on hold interaction (example) 9-19

overview 9-3

shared-line support (example) 9-18

troubleshooting

alarms 9-25

end-to-end RSVP 9-26

performance monitoring counters 9-24

trace 9-25

video support 43-21

S

SCCP auto-registration 12-4

search

by authentication string 42-59

by calling search space 42-58

by call pickup group 42-58

by common device configuration 42-59

by description 42-58

by device name 42-58

by device pool 42-58

by device protocol 42-59

by device type 42-58

by directory number 17-12, 42-58

by LSC status 42-58

by security profile 42-59

for all directory numbers in the database 17-13

for all phones in the database 42-59

for directory numbers 17-12

for phones 42-58

search criteria 42-59

secure tone

described 42-55

security profiles

search for phones 42-59

SIP trunk 40-7

server, Cisco Unified Communications Manager

configuring 5-3

Serviceability

and video 43-24

service parameters

Advanced Ad Hoc Conference Enabled 24-15

Automated Alternate Routing Enable 16-3

blocking transfer capabilities 41-12

call classification 41-12

CFA Destination Override 17-9, 42-40

described 5-22

Drop Ad Hoc Conference 24-14

hunt group logoff notification 16-16

Maximum Phone FallBack Queue Depth 42-60

Message Waiting Lamp Policy 29-5

Non-linear Ad Hoc Conference Linking Enabled 24-15

Show Line Group Member DN in finalCalledPartyNumber CDR Field 16-13

trusted relay point 22-6

service URL

described 42-55

Session Initiation Protocol (SIP)

understanding 40-1

settings

called party transformations

configuring 16-40

explained (table) 16-41

calling party transformations

explained (table) 16-38, 16-45

configuring

checklist (table) 5-1

described 5-1

connected party transformations

explained (table) 16-47

special characters 16-21

shared line appearance

active check box 17-8

described 17-4

logging missed calls to shared line 17-4

restrictions 17-7

update directory number of all devices sharing this line check box 17-8

viewing held calls on shared line 17-4

shared lines

with hunt lists 16-16

signaling protocols, gateway 38-11

Simplified Message Desk Interface

See SMDI

Simplified Message Desk Interface (SMDI) 29-2

SIP

3PCC 40-40

ad hoc conference settings 24-16

B2BUA 40-38

basic calls between SIP endpoints and Cisco Unified Communications Manager 40-14

call forward 40-17

call hold 40-17

call identification services 40-17

calling line and name identification presentation 40-18

call transfer 40-17

Cisco Unified Communications Manager functionality supported by phones that are running SIP 40-43

Cisco Unified Communications Manager support for Cisco SIP endpoints 40-40

configuring trunk for video calls 43-14

connected line and name identification presentation 40-19

description of Cisco Unified Communications Manager and SIP 40-2

dial plans 40-44

diversion header 40-41

DSCP 40-45

DTMF Relay calls between SIP endpoints and Cisco Unified Communications Manager 40-15

endpoints

CTI support 40-46

supplementary services 40-17

forwarding DTMF digits 40-15

functions and features in Cisco Unified Communications Manager 40-13

join header 40-42

more information 40-49

networking 40-2

network time protocol 40-46

protocol 39-3

PUBLISH

configuration tips 40-26

service parameters 40-27

REFER 40-41

remotecc 40-43

remote party ID (RPID) header 40-41

replaces and referred-by headers 40-41

replaces header 40-41

RFC3261 40-40

RFC3262 40-40

RFC3264 40-40

RFC3265 + dialog package 40-42

RFC3265 + KPML package 40-42

RFC3265 + presence package 40-42

RFC3265 + RFC3842 MWI package 40-43

RFC3311 40-40

RFC3514 40-41

RFC4028 session timers 40-43

RNDIS 40-20

service parameters 40-4

SIP PUBLISH 40-25

softkey handling 40-45

supplementary services 40-16

timers and counters 40-5

trunk configuration checklist (table) 40-1

understanding 40-1

using MTP devices 40-3

video 43-14

SIP autoregistration 12-4

SIP dial rules

dial rule parameters 18-5

dial rule patterns 18-4

overview 18-4

PLAR 18-6

SIP endpoints

overview 40-38

SIP profile

Cisco SIP endpoints 40-45

SIP trunks 40-7

SIP standards

Cisco endpoints 40-40

SIP trunks

between Cisco Unified Communications Manager 4.X and 6.X systems 40-8

MLPP for VoSIP 40-23

PUBLISH

configuration tips 40-26

QSIG tunneling over SIP support 40-24

security profiles 40-7

SIP profile 40-7

SIP PUBLISH 40-25

support for secured V.150.1 MoIP 40-23

transparency and normalization 40-10

Skinny Client Control Protocol

described 39-2

used by Cisco VG248 38-5

video 43-13

video bridging 43-13

Skinny Client Control Protocol (SCCP) Gateway Protocol 38-21

Skinny Gateway Protocol 38-18

SMDI

configuration checklist (table) 30-1

integration requirements 30-2

migration with DPA 7630/7610 32-2, 32-3

more information 30-5

port configuration 30-3

PSTN gateway interfaces 29-2

voice mail integration 29-2

softkeys

log out of hunt groups 16-15

SIP 40-45

softkey templates

call states described (table) 42-33

layout (figure) 42-34

operation 42-34

SoftPhone

See Cisco IP SoftPhone

softphone 42-22

sound quality 8-1

special characters

configuring 16-21

described (table) 16-27

explained 16-27

international escape character + 16-22

speed dial

described 42-56

standards, SIP 40-40

static digit analysis

caveats 16-20

configuration tip 16-19

described 16-19

explained 16-19

Unified Communications Manager Assistant example with static digit analysis 16-20

supplementary services

initiated by SIP endpoint 40-17

supported devices 11-1

switch-based gateways 38-8

system configuration

for complete IP telephony system

overview 3-1

overview checklist (table) 3-1

more information 3-4

overview 3-1

system-level configuration settings 5-1

T

T1 CAS 39-5

T1 Primary Rate Interface (PRI) 38-4

T1 Primary Rate Interface (T1 PRI) 39-6

telephony, video 43-4

templates, phone button

7906 SCCP, default 42-27

7906 SIP, default 42-27

7911 SCCP, default 42-27

7911 SIP, default 42-27

7931, default 42-27

7940 SCCP, default 42-27

7940 SIP, default 42-27

7960 SCCP, default 42-27

7960 SIP, default 42-27

7985, default 42-27

analog phone, default 42-28

ATA 186, default 42-28

Cisco IP Communicator, default 42-28

Cisco TelePresence, default 42-28

conference station 7935, default 42-28

conference station 7936, default 42-27

default 42-27

described 42-26

guidelines 42-28

IP-STE, default 42-28

ISDN BRI phone, default 42-28

listed by model (table) 42-27

third-party SIP device, default 42-28

Unified Communicator SIP, default 42-28

VGC phone, default 42-28

VGC Virtual, default 42-28

templates, softkey

add application 42-32

configure softkey layout 42-32

described 42-31

layout (figure) 42-34

operation 42-34

TFTP

alternate Cisco file server fields 10-11

alternate Cisco file servers 10-11

centralized TFTP 10-12, 10-13

configuration checklist (table) 10-2

configuration files 11-2

configuration tips

alternate Cisco file server fields 10-13

configuring a redundant or load-sharing TFTP server 10-11

customizing files 10-14

gateways 10-9

IP phones 10-10

list of topics 10-1

master TFTP server 10-12

more information 10-14

multiple cluster environment 10-12

overview 10-1

process overview for Cisco IP phones using SIP 10-4

process overview for SCCP devices 10-3

server

accessing 10-7

identifying 10-9

understanding 10-6

third-party SIP endpoints 42-21

time-of-day routing 15-1

dependency records 15-3

for end users 15-3

more information 15-4

time periods 15-1

time schedules 15-2

understanding 15-1

time periods

dependency records 15-3

explained 15-1

more information 15-4

time schedules

dependency records 15-3

explained 15-2

more information 15-4

time zones 5-8

tones 23-7

tools, administrator

BAT 46-1

CAR 46-2

Cisco Unified Serviceability 46-1

more information 46-3

overview 46-1

transcoders

configuration checklist (table) 25-1

dependency records 25-6

failover and fallback 25-5

managing with media resource manager 25-3

more information 25-7

overview 25-1

performance monitoring 25-7

resetting registered devices 25-6

troubleshooting 25-7

types in Cisco Unified Communications Manager Administration 25-4

understanding 25-2

using as MTPs 25-3

transcoding

centralized MTP and conferencing services (figure) 28-4

IP-to-IP packet 28-3

IP-to-IP packet across trunks 28-4

IP-to-IP packet and voice compression 28-3

using Cisco DSP 28-1

transfer

blocking by using service parameters 41-12

described 17-11

on hook 42-51

transformations

called party 16-36

and local route groups 16-10

calling party 16-36, 16-37

translation patterns

and called party transformations settings 16-40

and calling party presentation and restriction settings 16-43

and calling party presentation settings (table) 16-45

and connected party presentation and restriction settings 16-46

and connected party presentation settings (table) 16-47

and route plan report 16-49

non-urgent priority 16-18

urgent priority 16-18

use for failover 16-19

transparency, description 40-10

Trivial File Transfer Protocol (TFTP) 10-1

TRP

See trusted relay point

trunk interfaces

BRI 38-4, 39-6

E1 CAS 39-5

E1 PRI 38-4, 39-6

FXO 38-4, 39-3

FXS 38-4, 39-3

QSIG 39-6

signaling

E&M 39-4

ground start 39-4

loop start 39-4

T1 CAS 38-4, 39-5

T1 PRI 38-4, 39-6

trunks

associated route groups 41-13

call classification settings (table) 41-12

configuration 41-6

configuration checklist (table) 8-3, 41-1

configuring in Cisco Unified Communications Manager 8-13, 41-7

configuring on the router 8-12

configuring transfer 41-12

configuring transfer using call classification service parameter 41-12

dependency records 41-13

described 8-10

gatekeeper controlled 41-7

more information 41-13

non-gatekeeper controlled 41-7

overview 41-1

SIP, security profiles 40-7

SIP configuration checklist 40-1

transferring calls 41-11

types

H.225 gatekeeper controlled 41-8

intercluster gatekeeper controlled 41-8

intercluster non-gatekeeper controlled 41-8

overview 41-8

SIP 41-9

trusted relay point

explained 22-5

insertion 22-6

service parameter 22-6

U

unicast bridge control 22-4

Unity

See Cisco Unity

user

application

associating devices 20-5

configuration checklist (table) 20-1

described 20-1, 20-2

more information 20-7

configure phone features 42-60

end

associating devices 20-6

configuration checklist (table) 20-1

described 20-1, 20-3

more information 20-7

user alert, avoiding 27-7

user directory

configuration checklist (table) 20-1

extension mobility 20-7

more information 20-7

user groups

CTI 44-7

described 4-1, 4-11

enterprise parameters 4-12

more information 4-13

overview 4-1

user licenses

third-party SIP endpoints 42-21

user management, CTI 44-7

user options

Cisco Unified CM User Options 42-60

user profiles 20-5

V

V.150.1

MoIP support over secured SIP trunks 40-23

video

alternate routing 43-21

and Serviceability 43-24

bandwidth management 43-19

bridge counters 43-25

call details records 43-26

calling routing 43-22

calls 43-4

codecs 43-5

conference control 43-22

conference devices 24-4

configuration checklist (table) 43-2

configuring SIP trunk for calls 43-14

DSCP marking 43-21

gateway timer parameter 43-22

H.323 43-7

more information 43-26

network 43-6

network example (figure) 43-6

other configuration 43-22

performance monitoring counters 43-25

phone configuration 43-21

RSVP support 43-21

SIP 43-14

Skinny Client Control Protocol 43-13

Skinny Client Control Protocol bridging 43-13

telephony 43-4

trunk interaction with H.323 client 43-22

understanding 43-1

video phones

Cisco Unified IP Phone 7985 42-15

viewing held calls on shared lines 17-4

voice codecs

G.711 5-12

G.723 5-12

G.729 5-12

GSM 5-12

supported by Cisco Unified Communications Manager 5-12

wideband 5-12

voice compression 28-3

voice gateways

See gateways

voice mail

access

directly connected 29-2

overview 29-2

call forwarding

in multiple systems 29-7

intercluster trunk, example 29-8

intracluster trunk, examples 29-7

call transfer 29-8

configuring messages button 42-59

connectivity

more information 29-9

to Cisco Unified Communications Manager 29-1

gateway-based 29-2

interfaces

intercluster 29-2

overview 29-1

PSTN gateway 29-1

Skinny Protocol 29-1

message waiting configuration 29-4

message waiting indication 29-4

pilot numbers 29-3

prime line support for 29-5

profiles 29-3

SMDI

configuration checklist (table) 30-1

integration

requirements for integration 30-2

voice messaging

See voice mail

voice quality 8-1

VPN client

described 42-56

W

wideband 5-12

wildcards

described (table) 16-27

for hunt pilots 16-27

for route patterns 16-27

using @ in route patterns 16-17