Cisco Unified Communications Manager System Guide, Release 8.6(1)
System Configuration Overview
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Table of Contents

System Configuration Overview

Basic Configuration Flow

Where to Find More Information

System Configuration Overview

For best results when you are configuring a complete Cisco Unified Communications system, start with the system-level components and work toward the individual devices. For example, you must configure the appropriate device pools, route lists, locations, and calling search spaces before you can use those components to configure phones and lines.

This chapter presents an overall flow, or order, for configuring the components of your Cisco Unified Communications network. It covers the following topics:

Basic Configuration Flow

Table 3-1 lists the general steps that are involved in configuring a complete IP telephony system. If you are not using a particular feature or component, you can skip that step. You have some flexibility in the order for performing these configuration steps, and in some cases, you might have to alternate between steps or return to a given step several times to complete your configuration.

 

Table 3-1 Configuration Overview Checklist

Configuration Steps
Procedures and related topics

Step 1

Install the Cisco Unified Communications Manager software on one server. This server, which acts as the database server, represents the first node.

Before installing any subsequent servers, always define the node in Server Configuration of Cisco Unified Communications Manager Administration. Security purposes require this action.

Installing Cisco Unified Communications Manager Release 8.6(1)

Server Configuration , Cisco Unified Communications Manager Administration Guide

Step 2

Install the Cisco Unified Communications Manager software on each subsequent server.

Server Configuration , Cisco Unified Communications Manager Administration Guide

Step 3

Activate services, as required, on the first node.

Cisco Unified Serviceability Administration Guide

Step 4

Configure system-level settings:

  • Cisco Unified Communications Managers (Be aware that some Cisco Unified Communications Manager-specific elements, such as enabling of auto-registration and establishing a starting directory number [DN], are required.)
  • Cisco Unified Communications Manager groups
  • Date/time groups
  • Regions
  • Softkey templates (Softkey templates represent a required field in device pool configuration, but they offer standard template options as well.)
  • Device defaults
  • Enterprise parameters
  • Locations

System-Level Configuration Settings

Step 5

Design and configure your dialing plan:

  • AAR Group
  • Application Dial Rules (optional, used by Cisco Unified Communications Manager Assistant and Cisco Web Dialer)
  • Partitions
  • Calling search spaces
  • Route filters
  • Route groups and line groups
  • Route and hunt lists
  • Route patterns (If you want to assign route patterns to gateways, you need to create gateways prior to configuring the route pattern for those gateways.)
  • Translation patterns

Partitions and Calling Search Spaces

Understanding Route Plans

Step 6

Configure media resources:

  • Conference bridges
  • Transcoders
  • Annunciator
  • Media termination points
  • Music on hold audio sources
  • Music on hold servers
  • Media resource groups
  • Media resource group lists

Media Resource Management

Media Resource Group Configuration , Cisco Unified Communications Manager Administration Guide

Step 7

Configure device pool settings:

  • Cisco Unified Communications Manager group
  • Date/Time group
  • Regions
  • Softkey template
  • SRST reference
  • Calling Search Space for Auto-registration
  • Media Resource Group List
  • Network Hold MOH Audio Source
  • User Hold MOH Audio Source
  • Network Locale
  • User Locale

Device Pool Configuration , Cisco Unified Communications Manager Administration Guide

Step 8

Install and configure one of the following voice-messaging systems:

  • External (non-Cisco) voice-messaging system
  • Cisco Unity voice-messaging system
  • Cisco Unity Connection voice-messaging system

SMDI Voice Mail Integration

Administration documentation for Cisco Unity

Administration documentation for Cisco Unity Connection

Step 9

Configure meet-me numbers/patterns.

Meet-Me Number/Pattern Configuration , Cisco Unified Communications Manager Administration Guide

Step 10

Configure message-waiting numbers.

Message Waiting Configuration , Cisco Unified Communications Manager Administration Guide

Step 11

Configure features such as

  • Call park/Directed call park
  • Call pickup, group call pickup, other group pickup, directed call pickup, and busy lamp field (BLF) call pickup
  • Barge
  • Immediate Divert
  • Cisco Unified IP Phone services
  • Cisco Extension Mobility

Configuring Call Park, Cisco Unified Communications Manager Features and Services Guide

Call Pickup , Cisco Unified Communications Manager Features and Services Guide

Barge and Privacy, Cisco Unified Communications Manager Features and Services Guide

Configuring Immediate Divert, Cisco Unified Communications Manager Features and Services Guide

Cisco Unified IP Phone Services

Cisco Extension Mobility , Cisco Unified Communications Manager Features and Services Guide

Step 12

Install and configure the gateways.

Understanding Cisco Unified Communications Manager Voice Gateways

Step 13

Add end users through Cisco Unified Communications Manager Administration (when synchronization with an LDAP server is not enabled).

Manage credentials for end users.

Create Cisco Unity Connection voice mailboxes.

End User Configuration

User Moves, Adds, and Changes Guide for Cisco Unity Connection

Step 14

Configure and install the phones; then, associate users with the phones. Also, configure phone button templates and softkey templates.

Cisco Unified IP Phones

Understanding the Directory

End User Configuration

Phone Button Template Configuration , Cisco Unified Communications Manager Administration Guide

Softkey Template Configuration , Cisco Unified Communications Manager Administration Guide

Administration documentation for Cisco Unified IP Phones

Step 15

Enable computer telephony integration (CTI) application support; then, install and configure the desired CTI applications.

Computer Telephony Integration

Documentation provided with your application

Where to Find More Information

Related Topic

Additional Cisco Documentation

  • Installing Cisco Unified Communications Manager Release 8.5(1)
  • Cisco Unified Communications Manager Administration Guide
  • Cisco Unified Communications Manager Features and Services Guide
  • Administration documentation for Cisco Unified IP Phones