Cisco Unified Communications Manager Features and Services Guide, Release 8.6(1)
Cisco Web Dialer
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Cisco Web Dialer

Table Of Contents

Cisco Web Dialer

Configuration Checklist for Cisco Web Dialer

Introducing Cisco Web Dialer

Webdialer Servlet

Redirector Servlet

Redundancy

System Requirements for Cisco Web Dialer

Interactions and Restrictions

Interactions

Restrictions

Installing and Activating Cisco Web Dialer

Configuring Cisco Web Dialer

Configuring the Webdialer Servlet

Setting Service Parameters for the Webdialer Servlet

Configuring Cisco Web Dialer in the Application Server Window

Configuring the Application User

Secure TLS Connection to CTI

Configuring Web Dialer for the Local Language

Partition Support

Configuring the Redirector Servlet (Optional)

Configuring Application Dial Rules (Optional)

Adding Users to the Standard Cisco Unified Communications Manager End Users Group

Creating a Proxy User (Optional)

Trace Settings (optional)

Related Topics


Cisco Web Dialer


Cisco Web Dialer, used in conjunction with Cisco Unified Communications Manager, allows Cisco Unified IP Phone users to make calls from web and desktop applications.

This chapter provides the following information about Cisco Web Dialer:

Configuration Checklist for Cisco Web Dialer

Introducing Cisco Web Dialer

Redundancy

System Requirements for Cisco Web Dialer

Interactions and Restrictions

Installing and Activating Cisco Web Dialer

Configuring Cisco Web Dialer

Related Topics

Configuration Checklist for Cisco Web Dialer

Cisco Web Dialer, which is installed on a Cisco Unified Communications Manager server and used in conjunction with Cisco Unified Communications Manager, allows Cisco Unified IP Phone users to make calls from web and desktop applications. For example, Cisco Web Dialer uses hyperlinked telephone numbers in a company directory to allow users to make calls from a web page by clicking on the telephone number of the person that they are trying to call.

Table 17-1 provides a configuration checklist for Cisco Web Dialer. For more information, see the "Related Topics" section.

Table 17-1 Cisco Web Dialer Configuration Checklist 

Configuration Steps
Related procedures and topics

Step 1 

Activate the Cisco Web Dialer service.

Installing and Activating Cisco Web Dialer

Step 2 

Configure the Webdialer servlet.

Setting Service Parameters for the Webdialer Servlet

Step 3 

Configure Cisco Web Dialer as an application server in the Application Server window in Cisco Unified Communications Manager Administration.

Configuring Cisco Web Dialer in the Application Server Window

Step 4 

Add each user that you want to use Web Dialer to the Standard End User Group for Cisco Unified Communications Manager.

Adding Users to the Standard Cisco Unified Communications Manager End Users Group

Step 5 

Determine which language Web Dialer displays by setting the locale field in the Cisco Unified CM User Options menu.

Configuring Web Dialer for the Local Language

Step 6 

(Optional) Configure the Redirector servlet.

Configuring the Redirector Servlet (Optional)

Step 7 

(Optional) Configure the application dial rules for multiple cluster applications.

Configuring Application Dial Rules (Optional)

Step 8 

(Optional) Create a proxy user.

Creating a Proxy User (Optional)

Step 9 

(Optional) Configure Cisco Web Dialer trace settings.

Trace Settings (optional)

Cisco Unified Serviceability Administration Guide

Step 10 

Configure Cisco Web Dialer alarms.

Related Topics

Cisco Unified Serviceability Administration Guide

Introducing Cisco Web Dialer

Cisco Web Dialer, which is installed on a Cisco Unified Communications Manager server and used in conjunction with Cisco Unified Communications Manager, allows Cisco Unified IP Phone users to make calls from web and desktop applications. For example, Cisco Web Dialer uses hyperlinked telephone numbers in a company directory to allow users to make calls from a web page by clicking on the telephone number of the person that they are trying to call.

Cisco Web Dialer includes the following main components:

Webdialer Servlet

Redirector Servlet

Webdialer Servlet

The Webdialer servlet, a Java servlet, allows Cisco Unified Communications Manager users in a specific cluster to make and complete calls, as well as to access their phone and line configuration.

An application can interact with the Webdialer servlet through two interfaces:

The SOAP over HTTPS interface—This interface that is based on the Simple Object Access Protocol (SOAP) gets used to develop desktop applications such as Microsoft Outlook Add-in and SameTime Client Plug-in. Developers can use the isClusterUserSoap interface to design multicluster applications that require functionality similar to a Redirector servlet.

HTML over HTTPS interface—This interface that is based on the HTTPS gets used to develop web-based applications. Developers who use this interface can use the Redirector servlet for designing multicluster applications.

Redirector Servlet

The Redirector servlet, a Java-based Tomcat servlet, finds the Cisco Unified Communications Manager cluster for a request that a Cisco Web Dialer user makes. It redirects that request to the specific Cisco Web Dialer server that is located in that user Cisco Unified Communications Manager cluster. Availability of the Redirector servlet occurs only for multicluster applications and only for applications that are developed by using HTML over HTTPS interfaces.

Example of Cisco Web Dialer Using the Redirector Servlet

For example, consider three clusters, each one in a single city such as San Jose (SJ-CM), Dallas (D-CM), and New York (NY-CM). Each cluster contains three Cisco Unified Communications Manager servers with Webdialer servlets that have been configured for Cisco Unified Communications Manager servers SJ-CM1, D-CM2, and NY-CM3.

The system administrator configures the Webdialer servlets on any Cisco Unified Communications Manager server by entering the IP address of that specific Cisco Unified Communications Manager server in the List of Web Dialers service parameter (see the "Setting Service Parameters for the Webdialer Servlet" section). For information on configuring the Webdialer servlet and the Redirector servlet, see the "Configuring the Webdialer Servlet" section and the "Configuring the Redirector Servlet (Optional)" section.

When a user who is located in San Jose clicks on a telephone number in the corporate directory search window that Cisco Web Dialer enables, the following actions happen:

1. The user application (client) sends an initial makeCall HTTPS request to the Redirector servlet.

2. If this request is received for the first time, the Redirector servlet reads the Cisco Web Dialer server cookie and finds it empty.

For a repeat request, the Redirector servlet reads the IP address of the Cisco Web Dialer server that previously serviced the client and sends a isClusterUser HTTPS request only to that server.

3. The Redirector servlet sends a response that asks for information, which results in the authentication dialog box opening for the user.

4. The user enters the Cisco Unified Communications Manager user ID and password and clicks the Submit button.

5. The Redirector servlet reads only the user identification from this information and sends an isClusterUser HTTPS request to each Cisco Web Dialer server that the system administrator has configured.

6. The Redirector servlet redirects the original request from the user to SJ-CM1.

Additional Information

See the "Related Topics" section.

Redundancy

Because redundancy is important for applications that are running in a multicluster environment, this section describes one method to achieve that redundancy.

If a single Redirector servlet is supporting multiple Cisco Web Dialers in a multicluster environment, it provides a single point of failure. For example, in Figure 17-1, a Redirector servlet runs on the San Jose cluster and also services the New York and Dallas clusters. If this Redirector servlet fails to run on the San Jose cluster, the users who are serviced by all three clusters cannot use Cisco Web Dialer.

To avoid this single point of failure, configure Redirector servlets for each cluster. If the directory search window points to a URL such as https://sanjoseclustercompany.com:8443/webdialer/Redirector, change that URL to a virtual link such as https://webdialer-service.company.com/webdialer/Redirector. This virtual link points to a virtual machine that is using a Cisco DistributedDirector. All the Redirector servlets operate behind this virtual link.

For more information on installing and configuring Cisco DistributedDirector, see the suite of documents for Cisco DistributedDirector.

Additional Information

See the "Related Topics" section.

System Requirements for Cisco Web Dialer

Cisco Web Dialer requires the following software components:

Cisco Unified Communications Manager 5.0(2) or later

Cisco Unified IP Phones that CTI supports

To configure your company directory search window for Cisco Web Dialer or the Cisco Unified Communications Manager directory search window, you must

Install and configure Cisco Unified Communications Manager.

Configure Cisco Web Dialer.

You can launch Cisco Web Dialer from the Directory window, in Cisco Unified CM User Options. For example, you could access a URL similar to the following one:

https://<IP address of Cisco Unified Communications Manager server>:8443/ccmuser/showhome.do.

For documentation on installing and configuring Cisco Unified Communications Manager, see the "Related Topics" section.

Interactions and Restrictions

The following sections describe the interactions and restrictions for Cisco Web Dialer:

Interactions

Restrictions

Interactions

The following interactions apply to Cisco Web Dialer:

When using Client Matter Codes (CMC), the user must enter the proper code at the tone; otherwise, the IP phone disconnects, and the user receives reorder tone.

When using Forced Authorization Codes (FAC), the user must enter the proper code at the tone; otherwise, the IP phone disconnects, and the user receives reorder tone.

Cisco Web Dialer uses change notifications on the ApplicationDialRule database table to track and use the updated dial rules.

Restrictions

Cisco Web Dialer supports phones that run Skinny Client Control Protocol (SCCP) and Session Initiation Protocol (SIP) that Cisco Computer Telephony Integration (CTI) supports.


Note Cisco Web Dialer supports only the 7970/71 and 7961/41 IP phone models that run SIP.


Additional Information

See the "Related Topics" section.

Installing and Activating Cisco Web Dialer

Cisco Web Dialer automatically installs on the server on which you installed Cisco Unified Communications Manager.

Perform the following procedure to activate Cisco Web Dialer on the Cisco Unified Communications Manager server.

Procedure


Step 1 From the navigation area of the Cisco Unified Communications Manager application, choose Cisco Unified Serviceability and click Go.

Step 2 Choose Tools > Service Activation.

Step 3 Choose the Cisco Unified Communications Manager server that is listed in the Servers drop-down list box.

Step 4 From CTI Services, check the check box next to Cisco Web Dialer Web Service.

Step 5 Click Save.


Note You must also activate and start the CTI Manager service for Cisco Web Dialer to function properly. To ensure that the CTI Manager service is started, from Cisco Unified Serviceability, choose Tools >Control Center - Feature Services.



Additional Information

See the "Related Topics" section.

Configuring Cisco Web Dialer

This section contains the following information:

Configuring the Webdialer Servlet

Setting Service Parameters for the Webdialer Servlet

Configuring the Application User

Configuring Web Dialer for the Local Language

Configuring the Redirector Servlet (Optional)


Tip Before you configure Cisco Web Dialer, review the "Configuration Checklist for Cisco Web Dialer" section.


Configuring the Webdialer Servlet

To configure the Webdialer servlet

Activate the Cisco Web Dialer service. See the "Installing and Activating Cisco Web Dialer" section.

Set trace settings (optional). See the "Trace Settings (optional)" section.

Set the Cisco Web Dialer service parameters. See the "Setting Service Parameters for the Webdialer Servlet" section.

Configure application user.

Additional Information

See the "Related Topics" section.

Setting Service Parameters for the Webdialer Servlet

Cisco Unified Communications Manager provides the following service parameters for the Webdialer servlet:

CAPF Profile Instance ID for Secure Connection to CTI Manager—This parameter specifies the Instance Id of the Application CAPF Profile for Application User WDSecureSysUser that this Cisco Web Dialer server will use to open a secure connection to CTI Manager.

Primary Cisco CTIManagerEnter the IP address of the primary Cisco CTIManager.

The default IP address of the Cisco CTI Manager specifies 127.0.0.1, which is the local host server that is used to set up Cisco Web Dialer.

The maximum length specifies 15 digits.

Backup Cisco CTIManager—Enter the IP address of the backup Cisco CTIManager. The maximum length specifies 15 digits. No IP address implies that no backup Cisco CTIManager exists.

User Session Expiry (in hours)—Enter the duration, in hours, for which the user login session is valid.

A default value of 0 indicates that the login session is valid for an indefinite time, until Cisco Web Dialer Web Service is restarted the next time.

The minimum length specifies 0 hours, and the maximum length specifies 168 hours.

Maximum Concurrent Call Requests—This parameter specifies the maximum number of concurrent WebDialer call requests that the WebDialer service can accept.

For example:

-MCS 7825H2 supports a maximum of 2 calls per second. Cisco recommends setting the MaxConcurrentCallRequests (MCCR) value to 3 to allow callers to initiate and disconnect calls as needed.

MCS 7845H2 supports a maximum of 4 calls per second. Cisco recommends setting the MaxConcurrentCallRequests (MCCR) value to 8 to allow callers to initiate and disconnect calls as needed.

Enter a lower value if RTMT alerts, alarms, or performance counters suggest the hardware associated with WebDialer is being overutilized (for example, spikes in CPU, entering Code Yellow). Enter a higher value to allow more simultaneous WebDialer call requests. Be aware that a higher value can add more load to the CPU.

The maximum value specifies 8.

The default value specifies 3.

Duration of End Call Dialog (in seconds)—Enter the duration, in seconds, to display the dialog to end a call. This dialog indicates that the user must end the call if the user dialed out in error.

The default value specifies 15 seconds, with a maximum value of 60 seconds and a minimum value of 10 seconds.

To disable the Duration of End Call Dialog service parameter, the user checks the Disable Auto-Close check box in the User Options window. If the Disable Auto-Close check box is checked, the End Call dialog does not close automatically, and the Hangup button returns the user to the Make Call window.

Apply Application Dial Rules on Dial—Default specifies True. If you do not need Cisco Web Dialer to use application dial rules, change the setting to False.

CTI Manager Connection Security Flag—This clusterwide parameter indicates whether security for the Cisco Web Dialer service CTI Manager connection gets disabled or complies with the security mode of the cluster. If security is enabled, Cisco Web Dialer opens a secure connection to CTI Manager by using the Application CAPF profile that is configured in Application CAPF Profile Instance Id for Secure Connection to CTI Manager parameter.


Note All changes require a restart of the Cisco Web Dialer service for the changes to take effect.


Use the following procedure initially to set or modify existing service parameters for the Webdialer servlet.

Procedure


Step 1 Choose System > Service Parameters.

Step 2 From the Server drop-down list box, choose the Cisco Unified Communications Manager server on which you want to configure Cisco Web Dialer service parameters.

Step 3 From the Service drop-down list box, choose the Cisco Web Dialer Web Service.

Default values already exist for the parameters Primary Cisco CTIManager, Duration of End Call Dialog, User SessionExpiry (InHours), and Apply Application Dial Rules (True). Enter new values if your application requires them.

The parameter Backup Cisco CTIManager does not have any default values that are assigned to it. Enter values for this parameter if your application requires a backup Cisco CTIManager.

Step 4 For new parameter values to take effect, restart the Cisco Web Dialer Web Service.


Additional Information

See the "Related Topics" section.

Configuring Cisco Web Dialer in the Application Server Window

Instead of configuring the List of WebDialers service parameter, which limits the number of characters that you can enter, you can configure the WebDialer servers in the Application Server Configuration window in Cisco Unified Communications Manager Administration. To access the Application Server Configuration window, choose System > Application Server in Cisco Unified Communications Manager Administration. Cisco Web Dialer appears as one of the options in the Application Server Type drop-down list box.

After you add a Cisco Web Dialer application server in the Application Server Configuration window, the server displays in the List of WebDialers field in the Service Parameter Configuration window for the Cisco WebDialer Web Service.


Tip You can configure either the List of WebDialers service parameter or the Cisco Web Dialer application server through the Application Server Configuration window. If you add a Cisco Web Dialer application server in the Application Server Configuration window, the server displays in the List of WebDialers field in the Service Parameter Configuration window for the Cisco WebDialer Web Service. You can access the Service Parameter Configuration window by choosing System > Service Parameters in Cisco Unified Communications Manager Administration.


If you configured the List of WebDialers field in the Service Parameter Configuration window for the Cisco WebDialer Web Service before the upgrade to Cisco Unified Communications Manager 8.0(2) (or higher), the configured list of Web Dialers gets automatically migrated during the upgrade.

If you install Cisco Unified Communications Manager and plan to use Cisco Web Dialer, configure the Cisco Web Dialer application server in the Application Server Configuration window. You do not need to configure the List of WebDialers field in the Service Parameter Configuration window if you configure the application server in the Application Server Configuration window.

Configuring the Application User

The Web Dialer needs a CTI connection to make and end calls. The Web Dialer uses the application user and password that are required to create a CTI provider. (The database stores this value as application user and the system retrieves it from there.) To secure a TLS connection to CTI, see the "Secure TLS Connection to CTI" section.

Secure TLS Connection to CTI

Cisco Web Dialer supports a secure (TLS) connection to CTI. Obtain the secure connection by using the "WDSecureSysUser" application user.


Note You must configure a CAPF profile, in the Application User CAPF Profile Configuration windows in Cisco Unified Communications Manager Administration, that is configured for the instance ID for application user WDSecureSysUser to obtain a secure connection. If you enable security from the service Service Parameter Configuration window, the Cisco Web Dialer will open a secure connection to CTI Manager by using the Application CAPF profile. You should configure both the "CTI Manager Connection Security Flag" and the "CAPF Profile Instance ID for Secure Connection to CTI Manager" service parameters for the secure connection to succeed. See "Application User CAPF Profile Configuration" and "Service Parameter Configuration" in the Cisco Unified Communications Manager Administration Guide.


Perform the following procedure to configure the application user.

Procedure


Step 1 Choose User Management > Application User.

The Find and List Application Users window displays.

Step 2 Click Find.

Step 3 From the Find and List Application Users Application window, click WDSysUser or WDSecureSysUser.


Note To configure a CAPF profile, see "Application User CAPF Profile Configuration" in the Cisco Unified Communications Manager Administration Guide for general information and to the Cisco Unified Communications Manager Security Guide for details.



Note You can change the password that is associated with the WDSysUser. The application obtains the new password from the database.



Additional Information

See the "Related Topics" section.

Configuring Web Dialer for the Local Language

Cisco Unified Communications Manager gives precedence to languages that are set up in the client browser; for example, Microsoft Internet Explorer (see Figure 17-1). To change the language that the client displays, use the browser settings (not the Locale field in the Cisco Unified CM User Options menu). Conversely, Cisco Web Dialer gives precedence to the locale that is configured in the Cisco Unified CM User Options menu. Cisco Web Dialer accesses locales in the following ways:

You can configure a Cisco Web Dialer user for a locale from the Cisco Unified CM User Options menu; for example, Japanese. When the user logs in to Web Dialer, the Web Dialer preferences window displays in Japanese. The user can change the language to the browser language; for example, by using Microsoft Internet Explorer. Cisco Web Dialer recognizes the browser language only in the format ll_CC. For example, the Japanese locale gets defined as ja_JP.


Note If the Japanese language displays incorrectly when you use Microsoft Windows, ensure that the Unicode font is installed on your machine.


You can configure a Cisco Web Dialer (Locale field is set to None in the Cisco Unified CM User Options menu). When the user logs in to Web Dialer, the Web Dialer preferences window displays in English. To change the language of the browser, the user must add a user-defined locale in the browser (using the format of ll_CC). For example, the Japanese locale gets defined as ja_JP.

Figure 17-1 Locale Settings in Microsoft Internet Explorer

See the documentation that came with your browser for information on how to change a user-defined locale. See Customizing Your Cisco Unified IP Phone on the Web for information on how to set the locale in the Cisco Unified CM User Options menu.

Additional Information

See the "Related Topics" section.

Partition Support

Cisco Web Dialer includes partition information, provided by JTAPI, as well as line information. The following list comprises the different available configurations:

Lines with the same DN: Cisco Web Dialer handles different partition as different lines.

Lines with the same DN: Cisco Web Dialer handles same partition and different devices as shared lines.

Lines with the same DN: Cisco Web Dialer does not support same partition and in same device.

Additional Information

See the "Related Topics" section.

Configuring the Redirector Servlet (Optional)

Configure the Redirector servlet only if your applications require multiple clusters. Perform the following procedure to configure the Redirector servlet.

Procedure


Step 1 Choose System > Service Parameters.

Step 2 From the Server drop-down list box, choose the Cisco Unified Communications Manager server on which you want to configure the Redirector Servlet.

Step 3 From the Service drop-down list box, choose the Cisco Web Dialer Web Service.

Step 4 For the parameter, List of Web Dialers, enter new values that your application requires. See the "Setting Service Parameters for the Webdialer Servlet" section for a description of this service parameter.


Additional Information

See the "Related Topics" section.

Configuring Application Dial Rules (Optional)

Ensure that the application dial rules are configured for multiple cluster applications of Cisco Web Dialer.

For information on configuring these application dial rules, see the "Application Dial Rule Configuration" section on page 27-1 in the Cisco Unified Communications Manager Administration Guide for dial rule design and error checking.


Note Cisco Web Dialer must pick up the dial rule change without a restart.


Additional Information

See the "Related Topics" section.

Adding Users to the Standard Cisco Unified Communications Manager End Users Group

For users to use the Cisco Web Dialer links in the User Directory windows in Cisco Unified Communications Manager, you must add each user to the Standard Cisco Unified Communications Manager End Users Group. The following procedure describes how to add users to this group.

Procedure


Step 1 Choose User Management > User Group.

The Find and List User Group window displays.

Click Find.

Step 2 Click the Standard CCM End Users link.

Step 3 The User Group Configuration window displays.

Step 4 Click Add End Users to Group.

The Find and List Users window displays.

Step 5 Click Find. You can enter criteria for a specific user.

Step 6 Check the check box next to the users that you want to add to the user group and click Add Selected.


Note If you want to add all users in the list of users, click Select All and then Add Selected.


The users display in the Users in Group table on the User Group Configuration window.


Additional Information

See the "Related Topics" section.

Creating a Proxy User (Optional)

Create a proxy user if you are using the makeCallProxy HTML over HTTP interface to develop an application for using Cisco Web Dialer. For information on the makeCallProxy interface, see the makeCallProxy section in the Cisco Web Dialer API Reference Guide.

You can enable authentication proxy rights for either an existing user or a new user.

Authentication Proxy Rights for Existing User

Perform the following procedure to enable authentication proxy rights for an existing user.

Procedure


Step 1 Choose User Management > User Group.

The Find and List User Group window displays.

Click Find.

Step 2 Click the Standard EM Authentication Proxy Rights link.

The User Group Configuration window displays.

Step 3 Click Add End Users to Group.

The Find and List Users window displays.

Click Find. You can also add a criteria for a specific user.

Step 4 Choose the user to which you want to add proxy rights and click Add Selected.


Note If you want to add all the users in the list, click Select All and then click Add Selected.


The user displays in the Users in Group table on the User Group Configuration window.


Authentication Proxy Rights for New User

Perform the following procedure to enable authentication proxy rights for a new user.

Procedure


Step 1 Choose User Management > End User.

Step 2 Click Add New.

Step 3 Enter the following mandatory fields:

Last Name; User ID; Password; Confirm Password; PIN; and Confirm PIN.

Step 4 Click Save.

Step 5 Choose User Management > User Group.

The Find and List User Group window displays.

Step 6 Click the Standard EM Authentication Proxy Rights link.

The User Group Configuration window displays.

Step 7 Click Add End Users to Group.

The Find and List Users window displays.

Step 8 Click Find. You can also enter criteria for a specific user.

Step 9 Choose the user to which you want to add proxy rights and click Add Selected.


Note If you want to add all the users in the list, click Select All and then click Add Selected.


The user displays in the Users in Group table on the User Group Configuration window.


Additional Information

See the "Related Topics" section.

Trace Settings (optional)

You can configure trace settings from Cisco Unified Serviceability Administration. Use the following CLI commands to access the trace files:

file get activelog tomcat/logs/webdialer/log4j

file get activelog tomcat/logs/redirector/log4j

You can use the Real Time Monitoring Tool (RTMT) to collect traces.


Note The same trace settings apply to both Cisco Web Dialer and Redirector.


Perform the following procedure to enable debug traces for Cisco Web Dialer.

Procedure


Step 1 From the navigation drop-down list box of the Cisco Unified Communications Manager application, choose Cisco Unified Serviceability and then click Go.

Step 2 Choose Trace > Configuration.

Step 3 From the Server drop-down list box, choose the server on which you want to enable traces for Cisco Web Dialer.

Step 4 From the Service drop-down list box, choose the Cisco Web Dialer Web Service.

Step 5 In the Trace Configuration window, change the trace settings according to your troubleshooting requirements. For more information on traces, see the Cisco Unified Serviceability Administration Guide.

Step 6 Click Save.


Additional Information

See the "Related Topics" section.

Related Topics

Configuration Checklist for Cisco Web Dialer

Introducing Cisco Web Dialer

Redundancy

System Requirements for Cisco Web Dialer

Interactions and Restrictions

Installing and Activating Cisco Web Dialer

Configuring Cisco Web Dialer

Service Parameter Configuration, Cisco Unified Communications Manager Administration Guide

Cisco Unified IP Phone Configuration, Cisco Unified Communications Manager Administration Guide

Application Dial Rule Configuration, Cisco Unified Communications Manager Administration Guide

Additional Cisco Documentation

Cisco Unified Serviceability Administration Guide

Cisco Unified Communications Manager Security Guide

Cisco Unified Communications Manager Release 8.0—This suite of documents relates to the installation and configuration of Cisco Unified Communications Manager. See the Cisco Unified Communications Manager Documentation Guide for Release 8.5(1) for a list of documents on installing and configuring Cisco Unified Communications Manager 8.0.

Cisco Unified IP Phones for Cisco Unified Communications Manager—This suite of documents relates to the installation and configuration of Cisco Unified IP Phones.

Cisco Unified IP Phone User Guides for Cisco Unified Communications Manager—The Customizing Your Phone on the Web section of each User Guide describes how to use the Cisco Unified CM User Options windows. This section provides information on Cisco Web Dialer, so the user can make calls from the web by clicking a telephone number that is linked to the company directory.