Cisco Unified Communications Manager Features and Services Guide, Release 8.6(1)
Index
Downloads: This chapterpdf (PDF - 748.0KB) The complete bookPDF (PDF - 28.6MB) | Feedback

Index

Table Of Contents

A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

A

AAR

See automated alternate routing (AAR)

access, restricting with partitions 6-21

access control

MLPP numbering plan

example (figure) 35-42

explained 35-42

precedence patterns

example (figure) 35-42

explained 35-42

access lists

configuration 14-36

configuration settings (table) 14-36

member details configuration settings (table) 14-39

ad hoc conference

interactions with logical partitioning 32-27

adjunct licensing 30-9

agent call

barging or monitoring 34-12

alert, call pickup 6-21

alternate party diversion (APD)

example (figure) 35-17

explained 35-16

announcements

blocked precedence 35-40

blocked precedence (figure) 35-40

busy station 35-40

MLPP 35-38

unauthorized precedence 35-39

unauthorized precedence (figure) 35-39

annunciator

IPv6 29-17

application dial rules

configuring for Web Dialer 17-11

application users

configuring for Web Dialer 17-9

assisted directed call park 5-29

audio sources

configuring 36-23

creating for MOH 36-12

for MOH 36-12

managing for MOH 36-13

multicast 36-13

storing for MOH 36-12

unicast 36-13

auto call pickup

described 6-17

interactions with Cisco Unified Mobility 14-28

automated alternate routing (AAR)

MLPP interaction 35-49

B

bandwidth

insufficient with AAR for MLPP 35-49

Barge

interactions with logical partitioning 32-34

barge

activating with built-in conference bridge 1-16

built-in and shared conference bridge differences (table) 1-6

configuration checklist (table) 1-2

configuring 1-17

described 1-6

installing and activating 1-16

interactions and restrictions 1-12

intercom usage 28-6

overview 1-1

party entrance tone 1-9

PLAR support 1-13

related topics 1-17

service parameters 1-17

softkey 1-8

system requirements 1-11

BIB call information and call display 34-58

BLF

configuring for directed call park 5-27

directed call park configuration settings 5-27

BLF/SpeedDial

buttons 37-20

configuration settings (table) 5-27, 37-21

configuring 37-20

Blocked Call

DCC 35-61

Destination Code Control 35-61

built-in bridge

See BIB

built-in conference bridge, barge 1-16

busy lamp field call pickup

configuration checklist (table) 6-7

described 6-16

example 6-17

C

Call Back

additional information for Call Back notification with phones that are running SIP 2-8

configuration checklist 2-1

description 2-3

interactions and restrictions 2-7

interactions with Call Forward, iDivert, and Voice-Mail System features 2-8

overview 2-1

setting service parameters 2-12

softkey template 2-9

suspend/resume functionality 2-5

system requirements 2-6

understanding 2-3

Call Blocking Percentage

DCC 35-61

Destination Code Control 35-61

call classification configuration settings (table) 23-8

call control discovery 3-1

call display restrictions

configuration checklist (table) 4-1

configuring 4-6

configuring in translation pattern 28-26

configuring phones for 4-8

enabling 4-3

interactions

call park 4-5

conference 4-6

conference list 4-6

extension mobility 4-6

listed 4-5

voice mail 4-6

introduction 4-2

overview 4-1, 4-3

related topics 4-14

sample call flow (figure) 4-13

sample configurations

calling search spaces 4-10

call park 4-13

devices 4-10

gateways 4-10

listed 4-9

translation patterns 4-11

scenarios 4-4

service parameter for connected number display 4-14

system requirements 4-4

translation patterns for 4-7

with Cisco Extension Mobility 9-16

called digits transformation (figure) 31-12

called party

transformations

and local route groups 31-11

call forward

MLPP interaction 35-47

call forwarding

interactions with logical partitioning 32-23

calling party normalization

activating 8-15

BAT support 8-12

Call Detail Record support 8-12

calling party number type 8-17

calling party transformation CSS 8-25

CAR support 8-12

Cisco Extension Mobility support 8-13

Cisco Unified Communications Manager Assistant support 8-12

Cisco Unity Connection support 8-12

Cisco Unity support 8-12

configuration checklist 8-1

configuring 8-15

device mobility support 8-13

forwarding calls 8-11

globalizing described 8-5

information for end users 8-26

installing 8-15

interactions 8-11

localizing, described 8-7

mapping global number to local variant 8-9

phone support 8-10

related topics 8-27

restrictions 8-14

service parameters 8-15

system requirements 8-10

transferring calls 8-11

calling party transformation patterns 8-7

calling search spaces

Cisco Unified Communications Manager Assistant

configuration tips 11-22

configure display in drop-down list box 28-36

partition limitations 28-18

SUBSCRIBE (for Presence) 37-11, 37-14

call monitoring

See monitoring

call park

configuration checklist (table) 5-2

configuration settings (table) 5-14

configuring 5-11

configuring a number 5-13, 5-24

deleting a number 5-15

directed

via DTMF with Cisco Unified Mobility 14-15

example with MOH 36-8

finding a number 5-11

installing and activating 5-10

interactions 5-8

interactions with logical partitioning 32-30

interaction with call display restrictions 4-5

introduction 5-4

overview 5-1

restrictions 5-10

setting service parameters 5-11

system requirements 5-7

usage example 5-5

call pickup

activating 6-25

auto

described 6-17

interactions with Cisco Unified Mobility 14-28

busy 6-18

busy lamp field

configuration checklist (table) 6-7

described 6-16

call pickup group

assigning to a directory number 6-33

defining a pickup group for other group pickup 6-33

configuration checklist (table) 6-1

configuring 6-26

directed

configuration checklist (table) 6-5

described 6-12

examples 6-13

group call pickup

described 6-11

installing 6-25

interactions

call accounting 6-24

calling search space 6-24

dependency records 6-25

listed 6-24

partitions 6-24

route plan report 6-24

time of day 6-24

interactions and restrictions 6-23

interactions with logical partitioning 32-29

introducing 6-10

no answer 6-18

no bandwidth 6-18

notification 6-21

other group

configuration checklist (table) 6-3

described 6-12

overview 6-1

phone feature described 6-11

related topics 6-34

restricting access 6-21

restrictions

listed 6-25

service parameters 6-26

system requirements 6-22

using with partitions 6-21

call pickup group

configuration settings (table) 6-29

configuring 6-27, 6-28

deleting 6-32

finding 6-27

call preservation

with intercom 28-6

with MLPP 35-49

call recording

See recording

call throttling

introduction 7-1

related topics 7-3

troubleshooting 7-2

call transfer

interactions with logical partitioning 32-24

MLPP interaction 35-48

call waiting

MLPP interaction 35-48

cBarge

activating with shared conference bridge 1-16

interactions with logical partitioning 32-34

party entrance tone 1-9

PLAR support 1-13

softkey 1-9

CDR

recording for precedence calls 35-47

CEF

See Cisco Extended Functions

channel nonpreemptable 35-20

Cisco Customer Response Platform

components 13-5

Cisco Extended Functions

activating for QRT 38-22

DB Change Notifier 38-6

DBL library 38-5

multiple applications in a cluster 38-8

QBEHelper 38-5

redundancy manager 38-6

screen helper and dictionary 38-5

SDI Trace and Alarm 38-6

service architecture 38-4

service architecture (figure) 38-5

service dependency 38-7

service dependency (figure) 38-7

service parameters for QRT 38-24

Cisco Extension Mobility

adding the Cisco Extension Mobility service 9-19

configuration checklist (table) 9-1

configuration example 9-19

configuration guidelines 9-18

configuring 9-18

creating a default device profile for each Cisco Unified IP Phone type 9-26

creating the device profile for a user 9-28

description 9-6

device profiles

default 9-6

understanding 9-5

user 9-6

equivalency 9-12

illustrated (figure) 9-7

information for users 9-35

installing 9-17

interactions

bulk administration tool 9-15

call display restrictions 9-16

Cisco Unified Communications Manager Assistant 9-15

intercom 9-16

IPv6 9-16

listed 9-15

Presence 37-11

Pv6 29-17

services that are running on the same server 9-15

interactions and restrictions 9-15

interactions with logical partitioning 32-31

intercom interactions 28-7

introducing 9-5

login and logout behavior 9-9

login call flow 9-10

logout call flow 9-11

overview 9-1

related topics 9-36

restrictions 9-16

secure support 9-8

setting service parameters (table) 9-20

subscribing phones 9-32

support for secure Cisco Extension Mobility 9-8

system requirements 9-14

user device profile, associating 9-31

using 9-35

Cisco Extension Mobility Cross Cluster

See Extension Mobility Cross Cluster

Cisco IPMA

See Cisco Unified Communications Manager Assistant

Cisco IP Manager Assistant service

understanding 11-7, 12-6

Cisco Mobile clients 16-1

Cisco Unified Communications Manager

IPv6 29-18

MOH servers 36-10

Cisco Unified Communications Manager Assistant

architecture overview 11-6, 12-5

assistant console dialog options 11-43, 12-30

assistant console interface 11-9, 12-7

assistant interfaces 11-10, 12-8

bulk administration tool 11-13, 12-11

calling party normalization 11-14, 12-11

calling search space and partitions, configuration tips 11-22

Cisco Unified IP Phone interface 11-10, 12-8

Cisco Unified IP Phone Services, configuration tips 11-29

configuration checklist for proxy line support (table) 11-2

configuration checklist with shared line support (table) 12-2

configuration wizard for proxy line 11-19

configuring assistant phones, tips 11-31

configuring assistant proxy and incoming intercom lines 11-38

configuring manager and assigning assistant for proxy line 11-34

configuring manager and assigning assistant for shared line 12-22

configuring manager phones, tips 11-30

configuring manager primary and incoming intercom lines 11-34, 12-22

configuring shared and incoming intercom lines for assistant 12-25

database access architecture, understanding 11-10, 12-8

deleting assistant information 11-39, 12-27

deleting manager information 11-36, 12-24

dial rules configuration 11-41, 12-28

extension mobility 11-14, 12-12

installing and activating 11-17, 12-15

installing the assistant console application 12-29

interactions 11-13

intercom 11-16, 12-14

intercom usage 28-6

IPMASecureSysUser 11-28, 12-19

IPv6 11-14, 12-12

manager and assistant configuration 12-21

manager and assistant phone configuration 11-29, 12-19

manager assistant administration interface 11-11, 12-9

manager configuration 11-44, 12-31

manager interfaces 11-10, 12-8

message waiting indicator 11-16

more information 12-31

multilevel precedence and preemption 11-15

Multilevel Precedence and Preemption (MLPP) 12-13

phones, configuration tips 11-33, 12-21

providing information to managers and assistants 11-41, 12-28

reporting tools 11-14, 12-12

restrictions 11-13, 11-16, 12-14

route point configuration tips 11-23

scalability 11-27, 12-18

security 11-28, 12-19

setting service parameters 11-24, 12-16

softkeys 11-11, 12-9

starting the Cisco IP Manager Assistant service 11-29, 12-19

supported devices 11-12, 12-10

system configuration with proxy line 11-18

system requirements for proxy line support 11-12

system requirements for shared line support 12-10

time-of-day routing 11-16

updating assistant information 11-40, 12-27

updating manager information 11-37, 12-24

with proxy line support 11-1

with shared line support 12-1

Cisco Unified Communications Manager Auto-Attendant

Cisco Unified Communications Manager and the CRS engine 13-6

components 13-5

configuration checklist (table) 13-2

description 13-1

installing 13-6

managing 13-6

overview 13-4

understanding 13-3

Cisco Unified IP Phones

subscribing to Cisco Extension Mobility 9-32

Cisco Unified IP Phone Services

Cisco Unified Communications Manager Assistant

configuration tips 11-29

Cisco Unified Mobile Communicator

and Cisco Unified Mobility

configuration checklist (table) 15-8

configuration details 15-9

described 15-7

integration overview 15-1

Cisco Unified Mobility

access list configuration 14-36

access list configuration settings (table) 14-36

access list member detail configuration settings (table) 14-39

associating a DN with a remote destination profile 14-44

benefits 14-8

Cisco Unified Mobile Communicator

described 15-7

configuration checklist (table) 14-2

configuring 14-35

configuring directory number for MVA 14-49

configuring softkeys 14-63

definitions (table) 14-5

delayed anchoring 15-15

described 14-1

desktop call pickup 14-10

dial-via-office forward 15-11

directed call park via DTMF 14-15

feature benefits 14-8

handoff mobility configuration

settings (table) 14-58

intelligent session control 14-17

interactions

auto call pickup 14-28

intelligent session control with session handoff 14-30

licensing 14-30

listed 14-28

local route groups 14-30, 31-15

number of supported calls 14-30

interactions and limitations 14-28, 15-18

interactions with logical partitioning 32-32

introducing 14-4, 15-4

IPv6 29-19

limitations

listed 14-30

list of features 14-6

midcall enterprise feature support using DTMF 14-12

migrating from Cisco Unified MobilityManager 14-35

mobile connect 14-8

mobile voice access 14-11

mobile voice access configuration settings (table) 14-50

mobility enterprise feature configuration

settings (table) 14-57

mobility profile configuration

settings (table) 14-59

related topics 14-64, 15-20

remote destination configuration settings (table) 14-44

remote destination profile

configuring 14-39

remote destination profile configuration settings (table) 14-40

remote destinations

configuring 14-44

send call to mobile phone 14-11

SIP URI dialing 14-17

system requirements 14-35

time-of-day access

configuration checklist (table) 14-13

described 14-13

important notes 14-15

two-stage dialing 14-12

use case scenarios

dial-via-office forward 15-13, 15-16

dial-via-office reverse callback 15-16

directed call park via DTMF 14-24

intelligent session control 14-24

listed 14-21, 15-15

mobile connect 14-22

mobile voice access 14-22

time-of-day access 14-22

with Cisco Unified Mobile Communicator

overview 15-1

restrictions 15-18

with Cisco Unified Mobility Advantage

Cisco Unified Mobile Communicator configuration checklist (table) 15-8

Cisco Unified Mobile Communicator configuration details 15-9

configuration checklist (table) 15-2

configuring 15-19

definitions (table) 15-5

dial-via-office reverse callback 15-10

introducing 15-4

list of features 15-5

overview 15-1

restrictions 15-18

system requirements 15-19

Cisco Unified Mobility Advantage

integration overview 15-1

Cisco Unified MobilityManager

migrating to Cisco Unified Mobility 14-35

Cisco Unity

IPv6 29-17

Cisco Unity Connection

IPv6 29-17

Cisco Web Dialer

IPv6 29-18

See Web Dialer

client matter codes

BAT usage 18-5

CAR usage 18-6

configuration settings (table) 18-7

CTI, JTAPI, and TAPI usage 18-6

described 18-2

enabling for route patterns 18-8

installation 18-6

interactions 18-4

requirements 18-6

restrictions 18-4

system requirements 18-6

user information 18-11

codecs

for monitoring and recording calls (figure) 34-56

code yellow state 7-1

common network facility preemption

example (figure) 35-21

example with retry timer Trr (figure) 35-22

explained 35-20

conference list

interaction with call display restrictions 4-6

conferences

IPv6 29-18

CTI

event delivery for monitoring and recording (figure) 34-59

interactions with logical partitioning 32-36

intercom interactions 28-6

requirements for monitoring and recording 34-59

securing TLS connection 38-8

CTI route points

Cisco Unified Communications Manager Assistant configuration tips 11-23

Customer Response Solutions, installing 13-6

custom phone rings

creating 19-3

customizing files 19-2

introduction 19-1

overview 19-1

PCM file requirements 19-3

D

database scalability 36-10

DCC

enable 35-61

default device profiles

creating for each Cisco Unified IP Phone type 9-26

delayed anchoring

with Cisco Unified Mobility 15-15

deny handling

for logical partitioning 32-18

Destination Code Control

enable 35-61

device mobility

and calling party normalization 8-13, 20-8

and IPv4 20-8

and IPv6 20-8

configuration checklist 20-2

configuration tips 20-11

configuring 20-10

enabling/disabling 20-12

feature interactions 20-8

feature restrictions 20-8

installing 20-10

introducing 20-3

IPv6 29-18

more information 20-21

network considerations 20-7

operations 20-3

overview 20-1

system requirements 20-9

viewing roaming parameters 20-21

device mobility groups

configuration settings (table) 20-17

configuring 20-16

deleting 20-17

finding 20-15

device mobility info

configuration settings (table) 20-19

configuring 20-19

deleting 20-20

finding 20-18

device profiles

and Cisco Extension Mobility 9-5

creating for a Cisco Extension Mobility user 9-28

default for Cisco Extension Mobility 9-6

for a Cisco Extension Mobility user 9-31

user for Cisco Extension Mobility 9-6

DHCP

IPv6 29-10

dial-via-office forward

with Cisco Unified Mobility 15-11

dial-via-office reverse callback

with Cisco Unified Mobility 15-10

directed call park

BLF configuration settings 5-27

configuration checklist (table) 5-3

configuration settings (table) 5-26

configuring BLF/Directed Call Park buttons 5-27

deleting a number 5-29

finding a number 5-23

installing and activating 5-23

interactions 5-20

interactions with logical partitioning 32-30

introduction 5-19

overview 5-1

restrictions 5-22

setting service parameters 5-23

synchronizing configuration to applicable devices 5-28

system requirements 5-20

usage example 5-19

via DTMF

with Cisco Unified Mobility 14-15

directed call pickup

basic completion (figure) 6-13

basic setup (figure) 6-13

configuration checklist (table) 6-5

described 6-12, 6-13

multiple-calls completion (figure) 6-16

multiple-calls setup (figure) 6-16

rejection (figure) 6-14, 6-15

directory number

assigning a call pickup group 6-33

directory numbers

calling search space list 28-36

for intercom

configuration overview 28-29

DND

adding to common phone profiles 21-11

architecture overview 21-3

configuration checklist 21-1

configuring 21-7

described 21-1

device parameters (table) 21-9

feature key 21-9

hardware requirements 21-4

high priority call with DND ringer off enabled on a shared line (figure) 21-15

incoming call alert settings 21-2

installing and activating 21-7

interactions

callback 21-6

extension mobility 21-7

hold reversion and intercom 21-6

hunt list 21-6

listed 21-5

MLPP and CER 21-6

park reversion 21-5

pickup 21-6

pickup notification 21-6

intercom usage 28-6

introduction 21-2

normal priority call with DND ringer off enabled on a nonshared line (figure) 21-13

normal priority call with DND ringer off enabled on a shared line (figure) 21-14

related topics 21-18

restrictions 21-7

service parameters 21-8

softkeys 21-8

software requirements 21-3

status notification for SCCP 21-3

status notification for SIP devices 21-3

system requirements 21-3

troubleshooting 21-16

troubleshooting errors (table) 21-17

usage examples 21-12

using 21-11, 21-12

DNS

IPv6 29-11

domains, MLPP

identifier for MLPP 35-9

do not disturb

See DND

DSCP

mapping to call precedence 35-50

E

EMCC

See Extension Mobility Cross Cluster

end users

adding to standard end users group for Web Dialer 17-12

enterprise feature access

by two-stage dialing 14-56

H.323 configuration

options 14-51

enterprise parameters

logical partitioning 32-10

MLPP 35-60

Presence 37-13

extension mobility

interaction with call display restrictions 4-6

Extension Mobility Cross Cluster

activating 10-41

configuration checklist 10-2

configuring 10-42

EMCC feature configuration

settings 10-42

information for end users 10-52

installing 10-41

interactions 10-39

introduction 10-1

overview 10-13

related topics 10-56

restrictions 10-39

system requirements 10-38

troubleshooting 10-52

external call control 22-1

external call transfer restrictions

activating 23-6

blocking external call from transferring to external party (figure) 23-5

block offnet to offnet transfer service parameter 23-7

call classification configuration settings (table) 23-8

call classification service parameter 23-7

configuration checklist (table) 23-1

configuring 23-6

gateway configuration 23-8

installing 23-6

interactions 23-5

introducing 23-2

overview 23-1

related topics 23-9

restrictions 23-5, 23-6

route pattern configuration 23-9

service parameters 23-7

system requirements 23-5

transferring external calls to an external party (figure) 23-4

trunk configuration 23-8

F

features

barge 1-1

call display restrictions 4-1

call park 5-1

Cisco Extension Mobility

bulk administration tool 9-15

Cisco Unified Communications Manager Assistant

assistant console interface 11-9, 12-7

assistant interfaces 11-10, 12-8

bulk administration tool 11-13, 12-11

calling party normalization 11-14, 12-11

calling search space and partitions 11-22

Cisco Unified IP Phone interface 11-10, 12-8

Cisco Unified IP Phone Services 11-29

configuration checklist for proxy line support (table) 11-2

extension mobility 11-14, 12-12

intercom 11-16, 12-14

manager assistant administration interface 11-11, 12-9

manager interfaces 11-10, 12-8

message waiting indicator 11-16

multilevel precedence and preemption 11-15

Multilevel Precedence and Preemption (MLLP) 12-13

phones 11-33, 12-21

reporting tools 11-14, 12-12

route point 11-23

softkeys 11-11, 12-9

time-of-day routing 11-16

understanding architecture 11-6, 12-5

understanding database access architecture 11-10

understanding database and directory access architecture 12-8

device mobility 20-1

directed call park 5-1

external call transfer restrictions 23-1

hold reversion 25-1

immediate divert 27-1

malicious call ID (MCID) 33-2

Multilevel Precedence and Preemption (MLPP)

using with Cisco Unified Communications Manager Assistant 12-13

Presence 37-1, 37-4

privacy 1-1

QRT 38-1, 38-16

single sign on 39-1

Web Dialer 17-1

feature safe

for Cisco Extension Mobility 9-12

file format, Ringlist.xml 19-2

firewalls and one-way media (figure) 34-57

fixed audio source

configuration settings (table) 36-30

configuring 36-28, 36-29

deleting 36-29

forced authorization codes

BAT usage 18-5

CAR usage 18-6

configuration settings (table) 18-9

CTI, JTAPI, and TAPI usage 18-6

described 18-3

enabling for route patterns 18-10

installation 18-6

interactions 18-4

requirements 18-6

restrictions 18-4

system requirements 18-6

user information 18-11

forward

dial-via-office with Cisco Unified Mobility 15-11

forwarding

local route groups 31-14

G

gateways

IPv6 29-12

geolocation filters

configuration checklist (table) 24-3

configuration settings (table) 24-20

configuring 24-17, 24-18

deleting 24-19

examples (table) 24-17

finding 24-17

introducing 24-1, 24-16

logical partitioning use 32-8

related topics 24-25

geolocations

and route lists 24-8

and shared lines 24-8

characteristics 24-6

configuration checklist (table) 24-1

configuration settings (table) 24-12

configuring 24-10, 24-11

deleting 24-12

examples 24-8

examples (table) 24-8

finding 24-10

identifiers 24-8

logical partitioning usage 32-10

interactions 24-9

intercluster trunk error handling with location conveyance 24-23

introducing 24-1, 24-5

location conveyance feature interactions 24-23

logical partitioning feature interactions with midcall change 32-20

logical partitioning handling 32-20

logical partitioning use 32-8

overview 24-6

related topics 24-25

SIP trunk error handling with location conveyance 24-22

source information 24-7

globalizing calling party number

activating 8-15

BAT support 8-12

Call Detail Record support 8-12

calling party number type 8-17

CAR support 8-12

Cisco Extension Mobility support 8-13

Cisco Unified Communications Manager Assistant support 8-12

Cisco Unity Connection support 8-12

Cisco Unity support 8-12

configuration checklist 8-1

configuring 8-15

described 8-5

device mobility support 8-13

example 8-5

forwarding 8-11

gateway support 8-6

information for end users 8-26

installing 8-15

interactions 8-11

mapping global number to local variant 8-9

phone support 8-10

related topics 8-27

restrictions 8-14

service parameters 8-15

system requirements 8-10

transferring 8-11

group call pickup

configuration checklist (table) 6-1

described 6-11

H

H.323

IPv6 29-18

H.323 gateway

configuring for enterprise feature access

options 14-51

configuring for system remote access

no hairpinning 14-51

using hairpinning 14-54

hold reversion

alerting operations (table) 25-4

call focus operations 25-5

call focus priority 25-12

configuration checklist (table) 25-1

configuration tips 25-12

configuring 25-11

configuring call focus priority 25-13

configuring call reversion timer settings 25-14

description 25-3

examples 25-3, 25-6

installing 25-11

interactions

call park 25-9

CTI applications 25-10

listed 25-9

MLPP 25-10

music on hold 25-9

introducing 25-2

more information 25-16

overview 25-1

providing information to users 25-15

restrictions 25-10

retrieving reverted calls 25-5

supported devices 25-8

system requirements 25-8

timer deactivation 25-6

timers 25-12

troubleshooting 25-15

Hotline

activating 26-7

call and receive settings 26-4

call screening 26-4

using calling party number routing 26-5

using CSS and partitions 26-4

configuration checklist (table) 26-1

configuration settings in Cisco Unified CM Administration (table) 26-9

enterprise parameters (table) 26-7

installing 26-7

overview 26-3

related topics 26-12

service parameters (table) 26-7

system requirements 26-6

hotline

supported devices 26-6

hunt pilots

interactions with logical partitioning 32-35

I

immediate divert

call-processing requirements 27-4

configuration checklist (table) 27-1

configuring 27-10

installing and activating 27-10

interactions

call detail records 27-8

call forward 27-8

conference 27-8

hunt list 27-8

listed 27-8

MLPP 27-8

interactions and restrictions 27-7

introducing 27-2

overview 27-1

phone display messages 27-5

related topics 27-11

requirements for incoming calls 27-4

requirements for outgoing calls 27-5

restrictions 27-9

scenarios 27-6, 27-7

setting service parameters 27-10

softkey requirements 27-4

system requirements 27-3

using 27-5

indication enabled 35-15

insufficient bandwidth, AAR for MLPP 35-49

intercluster trunks

configuration requirement for logical partitioning 32-21

location conveyance 24-22

logical partitioning interaction with geolocation conveyance 32-19

intercom

and IPv4 28-7

and IPv6 28-7

barge usage 28-6

calling search spaces

configuration overview 28-15

configuration settings (table) 28-17

configuring 28-16

deleting 28-19

finding 28-15

call preservation 28-6

Cisco Extension Mobility interactions 28-7

Cisco Unified Communications Manager Assistant 11-16

Cisco Unified Communications Manager Assistant usage 28-6

configuration checklist (table) 28-1

configuring 28-8

CTI interactions 28-6

described 28-1

directory numbers

configuration overview 28-28, 28-29

configuration settings (table) 28-31

configuring 28-30

finding 28-29

DND usage 28-6

installing and activating 28-7

interactions 28-5

IP phones supported 28-4

IPv6 29-19

overview 28-2

partitions

calling search space limitations (table) 28-13

configuration settings (table) 28-11

configuring 28-10

deleting 28-14

finding 28-9

restrictions 28-5

SRST usage 28-6

system requirements 28-4

translation patterns

configuration overview 28-20

configuration settings (table) 28-22

configuring 28-21

deleting 28-28

finding 28-20

using 28-38

with Cisco Extension Mobility 9-16

intercom directory numbers

synchronizing configuration to applicable devices 28-37

intercom partitions

synchronizing configuration to applicable devices 28-13

IPMA, Cisco

See Cisco Unified Communications Manager Assistant

IPv6

activating 29-21

additional Cisco documentation 29-32

annunciator 29-17

call admission control 29-6

call detail records 29-17

call processing 29-6

Cisco Certificate Authority Proxy Function 29-17

Cisco Extension Mobility 29-17

Cisco Unified Communications Manager Assistant 29-18

Cisco Unified Communications Manager server 29-6

Cisco Unified IP Phones 29-8

Cisco Unified Mobility 29-19

Cisco Unity 29-17

Cisco Unity Connection 29-17

Cisco Web Dialer 29-18

CLI commands 29-21

conferences 29-18

configuration checklist (table) 29-2

configuration settings in Cisco Unified CM Administration (table) 29-27

CTI 29-5

device mobility 29-18

DHCPv6 29-10

DNS 29-11

DSCP 29-18

enterprise parameters (table) 29-25

Ethernet IPv6 configuration settings (table) 29-21

gateways 29-12

H.323 devices 29-18

installing 29-21

interactions 3-16, 29-16

intercom 29-19

media termination points (MTP) 29-12

monitoring and recording 29-19

music on hold 29-19

overview 3-5, 22-5, 29-5

phone web browser 29-20

Quality Report Tool (QRT) 29-19

Real-Time Monitoring Tool (RTMT) 29-18

related topics 3-47, 29-32

restrictions 3-16, 29-16

RSVP 29-19

SDL 29-19

service parameters (table) 29-25

SIP Phones 29-19

SIP trunks 29-13

system requirements 29-16

T.38 Fax 29-20

TFTP server 29-15

transfer 29-20

troubleshooting 29-32

video 29-20

J

join

interactions with logical partitioning 32-27

join across lines

interactions with logical partitioning 32-27

L

license capabilities assignment

configuration settings (table) 30-18

configuring for multiple users 30-20

configuring for one user 30-20

finding 30-19

licensing

adjunct devices 30-9

alarms 30-21

applications 30-9

calculations 30-12

Cisco IP Communicator 30-9

Cisco Unified Mobile Communicator 30-10

Cisco Unified Mobility 30-9

interactions with Cisco Unified Mobility 14-30

license file

obtaining 30-13

sample license files 30-6

uploading 30-16

license unit report

generating 30-17

more information 30-22

obtaining a software feature license 30-15

overview 30-1

phones 30-8

starting a license manager service 30-15

status notification 30-21

lines, interaction with MLPP 35-47

localizing calling party number

activating 8-15

BAT support 8-12

Call Detail Record support 8-12

calling party transformation CSS 8-25

calling party transformations patterns 8-7

CAR support 8-12

Cisco Extension Mobility support 8-13

Cisco Unified Communications Manager Assistant support 8-12

Cisco Unity Connection support 8-12

Cisco Unity support 8-12

configuration checklist 8-1

configuring 8-15

described 8-7

device mobility support 8-13

example 8-8

forwarding 8-11

information for end users 8-26

installing 8-15

interactions 8-11

mapping global number to local variant 8-9

phone support 8-10

related topics 8-27

restrictions 8-14

system requirements 8-10

transferring 8-11

local offnet access

managing in a centralized mode (figure) 31-6

local route groups

and called party transformations 31-11

and Cisco Unified Mobility 31-15

and forwarding 31-14

and route plan report 31-14

and supplementary services 31-14

binding a provisioned route group 31-4

called digits transformation (figure) 31-12

described 31-4

installing and activating 31-15

interactions 31-13

interactions and restrictions 31-13

interactions with Cisco Unified Mobility 14-30

introduction 31-3

mixed route list restrictions 31-15

overview 31-1

provisioning local offnet access with (figure) 31-8

provisioning local offnet access without (figure) 31-7

provisioning TEHO with (figure) 31-11

provisioning TEHO without (figure) 31-10

restrictions 31-15

routing with 31-5

simple local routing 31-6

supported devices 31-13

system requirements 31-13

with TEHO 31-9

location conveyance

across intercluster trunks 24-22

across SIP trunks 24-22

configuration 24-25

configuration checklist (table) 24-4

example PIDF-LO 24-24

feature interactions with midcall geolocation change 24-23

handling a received geolocation 24-23

intercluster trunk error handling for geolocation information 24-23

introducing 24-1, 24-21

related topics 24-25

SIP trunk error handling for geolocation information 24-22

logical partitioning

allow and deny policies 32-6

architecture overview 32-8

configuration checklist (table) 32-1

configuration upon upgrade 32-47

configuring 32-39

deny handling 32-18

described 32-1

device types and associated Cisco Unified CM devices (table) 32-5

enterprise parameters 32-10

feature interactions with midcall geolocation change 32-20

geolocation configuration 32-39

geolocation filter configuration 32-39

geolocation identifiers

usage 32-10

geolocation usage for shared lines and route lists 32-10

handling for basic call 32-19

handling received geolocation 32-20

identifiers 32-5

interactions

ad hoc conference, join, join across lines 32-27

Barge, cBarge, Remote Resume 32-34

call forwarding 32-23

call park and directed call park 32-30

call pickup 32-29

call transfer 32-24

Cisco Extension Mobility 32-31

Cisco Unified Mobility 32-32

CTI handling 32-36

hunt pilots 32-35

listed 32-22

meet-me conference 32-28

route lists 32-35

shared lines 32-33

interaction with dynamic SIP trunks 32-21

interaction with geolocation conveyance across SIP and intercluster trunks 32-19

introducing 32-4

limitations 32-37

LPPolicyManager 32-13

LPSession infrastructure 32-18

policies

described 32-11

example 32-11

policy

configuration settings (table) 32-43

configuring 32-41

deleting record 32-42

finding 32-40

policy checking 32-18

policy configuration 32-40

policy matching 32-17

policy search algorithm

example (table) 32-16

explained 32-15

policy tree

described 32-13

example (figure) 32-13

related topics 32-47

SIP or intercluster trunk configuration requirement 32-21

system requirements 32-22

TRAI regulations

applicability 32-6

history 32-7

troubleshooting 32-47

use of geolocations and geolocation filters 32-8

login call flow

Cisco Extension Mobility 9-10

logout call flow

Cisco Extension Mobility 9-11

LPPolicyManager

and logical partitioning 32-13

LPSession infrastructure

for logical partitioning 32-18

M

malicious call ID

adding a softkey template 33-8, 33-9

configuration checklist (table) 33-1

configuring alarms 33-7

explained 33-2

feature code 33-3

giving MCID to users 33-8, 33-10

installing 33-6

interactions

alarms 33-5

call detail records 33-5

conference calls 33-5

extension mobility 33-5

listed 33-5

overview 33-2

related topics 33-11

removing MCID feature 33-9

restrictions 33-6

services 33-1, 33-3

setting service parameters 33-7

system requirements 33-3

troubleshooting 33-10

using 33-3

malicious call identification

supported devices 33-4

malicious call identification (MCID)

See malicious call ID

max list box enterprise parameter

calling search space 28-36

meet-me conference

interactions with logical partitioning 32-28

MGCP

and MLPP 35-49

MLPP

activating 35-59

announcements

blocked precedence 35-40

blocked precedence (figure) 35-40

busy station 35-40

explained 35-38

unauthorized precedence 35-39

unauthorized precedence (figure) 35-39

automated alternate routing (AAR) 35-49

call forward 35-47

call preservation 35-49

call transfer 35-48

call waiting 35-48

CDR recording 35-47

configuration checklist (table) 35-1

described 35-1

domain 35-9

enterprise parameters 35-60

hierarchical configuration 35-46

indication 35-15

installing 35-59

interactions 35-57

introducing 35-3

line feature interaction 35-47

mapping to DSCP 35-50

MGCP 35-49

numbering plan

example (figure) 35-42

explained 35-42

precedence

alternate party diversion (APD) 35-16

alternate party diversion example (figure) 35-17

call setup 35-15

explained 35-5

patterns 35-14

precedence patterns

example (figure) 35-42

explained 35-42

preemption

common network facility 35-20

common network facility example (figure) 35-21

common network facility example with retry timer Trr (figure) 35-22

details 35-18

enabled 35-18

explained 35-8

receiving 35-18

user access 35-18

user access channel nonpreemptable 35-20

user access example (figure) 35-19

PRI 35-49

restrictions 35-57, 35-58

service parameter 35-46

shared lines 35-48

supplementary services

call forwarding 35-52

call pickup 35-54

call transfer 35-53

hunt pilots and hunt lists 35-54

multiple appearance lines 35-51

overview 35-51

three-way calling 35-52

terminology 35-4

trunk selection

example (figure) 35-45

explained 35-43

mobile connect

and MLPP 14-28, 15-18

feature interactions 14-28, 15-18

overview 14-4

related topics 14-64, 15-20

restrictions 14-28, 15-18

mobile voice access

configuration settings (table) 14-50

directory number 14-49

overview 14-4, 15-4

related topics 14-64, 15-20

mobility softkeys

configuring 14-63

modifying files 19-2

MOH

See music on hold (MOH)

monitoring

adding user for application (figure) 34-64

adding user to groups (figure) 34-65

agent call 34-12

agent cannot control a monitoring call (figure) 34-10

agent conferences in the supervisor (figure) 34-14

agent in a conference (figure) 34-13

architecture (figure) 34-4

BIB 34-58

call characteristics 34-55

call information 34-58

call preservation 34-58

codec for calls (figure) 34-56

configuration checklist (table) 34-1

configuring 34-63

configuring calling search spaces (figure) 34-67

configuring tones (figure) 34-66

CTI event delivery (figure) 34-59

CTI requirements 34-59

described 34-1

firewalls (figure) 34-57

hardware requirements 34-60

interactions listed 34-60

interactions with CTI and JTAPI/TSP applications 34-60

interactions with other features 34-61

introducing 34-2, 34-8

invocation of a session 34-8

IPv6 29-19

limitations

listed 34-61

multiple sessions (figure) 34-12

notification tones 34-55

one-way media 34-57

one-way media (figure) 34-57

play tone behavior 34-55

related topics 34-75

restrictions

security 34-62

with intercom 34-62

service parameters 34-74

session (figure) 34-9

session flow (figure) 34-8

simultaneous with recording (figure) 34-54

streaming through the agent IP phone (figure) 34-6

supervisor conferences in another supervisor (figure) 34-15

supervisor transfers the monitoring call (figure) 34-10

supported devices 1-11, 20-9, 21-4, 34-6

system requirements 34-59

terminology 34-3

turn on IP phone BIB to allow (figure) 34-64

MTP

IPv6 29-12

multicast

audio sources for MOH 36-13

configuration checklist (table) 36-3

explained 36-13

multilevel precedence and preemption

See MLPP

supported devices 35-56

system requirements 35-56

music on hold

IPv6 29-19

music on hold (MOH)

audio files

deleting 36-39

displaying 36-37

managing 36-37

uploading 36-38

audio sources

configuration settings (table) 36-26

configuring 36-23, 36-25

deleting 36-26

explained 36-12

finding 36-24

call park example 36-8

characteristics 36-6

configuration checklist (table) 36-1

creating audio sources 36-12

database scalability 36-10

definitions 36-4

described 36-1

failover and fallback 36-23

features

manageability 36-10

server manageability 36-9

server redundancy 36-9

server scalability 36-9

fixed audio source

configuration settings (table) 36-30

configuring 36-29

deleting 36-29

described 36-28

functionality 36-7

list of topics 36-1

managing audio sources 36-13

monitoring performance

overview (table) 36-4

service states 36-40

requirements and limits 36-21

server configuration settings (table) 36-33

servers

characteristics 36-8

configuring 36-30, 36-32

database requirements 36-10

explained 36-11

finding 36-31

manageability 36-9

perfmon counters 36-40

redundancy 36-9

resetting 36-32

scalability 36-9

synchronizing configuration 36-33

storing audio sources 36-12

supported features 36-8

transfer hold example 36-8

understanding 36-4

user hold example 36-8

N

nonpreemptable user access channel 35-20

notification tones for monitoring and recording 34-55

numbering plan

MLPP (figure) 35-42

MLPP access control 35-42

O

other group pickup

configuration checklist (table) 6-3

described 6-12

P

parameters, service

CDR 33-7

park monitoring 5-16

directory number configuration window 5-18

setting service parameters 5-16

partitions

restricting access 6-21

using call pickup 6-21

Web Dialer support 17-11

party entrance tone

barge, cBarge, single button barge 1-9

PCM file requirements for custom ring types 19-3

perfmon counters

counter descriptions (table) 36-40

using to view MOH servers 36-40

phones

and call display restrictions 4-8

custom rings

creating 19-1, 19-3

overview 19-1

PCM file requirements 19-3

interaction with Presence 37-5

IPv6 and web browser 29-20

licensing 30-8

physical locations

configuration settings (table) 20-14

configuring 20-13

deleting 20-15

finding 20-12

PIDF-LO

example 24-24

PLAR

for barge, cBarge, and single button barge 1-13

policies

logical partitioning

described 32-11

example 32-11

policy

checking

for logical partitioning 32-18

configuration for logical partitioning 32-40

logical partitioning

configuration settings (table) 32-43

configuring 32-41

deleting record 32-42

finding 32-40

matching 32-17

variations in policy configuration (table) 32-16

policy search algorithm

for logical partitioning

example (table) 32-16

explained 32-15

policy tree

for logical partitioning 32-13

logical partitioning (figure) 32-13

precedence

alternate party diversion (APD)

example (figure) 35-17

explained 35-16

blocked 35-40

blocked (figure) 35-40

busy station 35-40

call setup 35-15

CDR recording 35-47

explained 35-5

patterns

access control 35-42

MLPP (figure) 35-42

setup 35-14

unauthorized 35-39

unauthorized (figure) 35-39

preemption

common network facility 35-20

common network facility example (figure) 35-21

common network facility example with retry timer Trr (figure) 35-22

details 35-18

enabled 35-18

explained 35-8

receiving 35-18

user access 35-18

user access channel nonpreemptable 35-20

user access example (figure) 35-19

Presence

authorization 37-9

BLF/SpeedDial

buttons, configuring 37-20

configuration settings (table) 5-27, 37-21

configuring 37-20

configuration checklist (table) 37-1

feature interactions and restrictions 37-12

groups

applying 37-18

configuration example 37-8

configuration settings (table) 37-17

explained 37-7

interaction examples 37-9

interaction with Cisco Extension Mobility 37-11

interaction with phones and trunks 37-5

interaction with route lists 37-6

more information 37-22

overview 37-1, 37-4

request examples 37-5

SUBSCRIBE calling search space 37-11, 37-14

tips for presence group and presence authorization 37-19

PRI and MLPP 35-49

privacy

activating 1-16

configuration checklist (table) 1-4

configuring 1-17

described 1-10

installing and activating 1-16

interactions and restrictions 1-12

overview 1-1

related topics 1-17

service parameters 1-17

system requirements 1-11

privacy on hold

activating 1-16

configuration checklist (table) 1-4

configuring 1-17

described 1-10

installing and activating 1-16

interactions and restrictions 1-12

related topics 1-17

service parameters 1-17

system requirements 1-11

proxy user, creating for Web Dialer 17-12

Q

QRT

activating 38-15

activating CEF service 38-22

adding softkey template to phones 38-20

alarms and traces 38-22

architecture overview 38-4

can't make calls (figure) 38-14

can't make calls (table) 38-14

Cisco Extended Functions service 38-7

components 38-3

configuration checklist (table) 38-2

configuring 38-16

configuring softkey template in common device configuration 38-19

creating softkey template 38-17

description 38-3

extended menu choices 38-10

information to users 38-30

installing 38-15

interactions 38-15

IP phone support 38-6

IPv6 29-19

overview 38-1

phone configuration (figure) 38-21

phone interface (figure) 38-11

phone interface display (figure) 38-10

phone recently rebooted (table) 38-13

problem categories (table) 38-11

problems with last call (table) 38-13

problem with phone that recently rebooted (figure) 38-14

QRT Viewer 38-25

reason codes (table) 38-11

related topics 38-32

reporting problem with current call (figure) 38-12

reporting problem with last call (figure) 38-13

reports

described 38-26

fields by supported category 38-28

restrictions 38-15

securing signaling connections 38-8

serviceability features 38-21

setting service parameters 38-24

softkey 38-17

softkey layout configuration (figure) 38-19

softkey template configuration window (figure) 38-17

softkey template configuration window after copy (figure) 38-18

system requirements 38-6

troubleshooting 38-30

user interface 38-9

using 38-9

voice quality feedback (figure) 38-10

Quality Report Tool (QRT)

See QRT

R

recording

adding user for application (figure) 34-64

adding user to groups (figure) 34-65

agent conference (figure) 34-52

application-invoked 34-17

application-invoked (figure) 34-49

architecture (figure) 34-4

automatic 34-17

automatic (figure) 34-19

barged call (figure) 34-52

BIB 34-58

call characteristics 34-55

call display 34-58

call information 34-58

call preservation 34-58

calls do not survive agent hold (figure) 34-50

codec for calls (figure) 34-56

configuration checklist (figure) 34-1

configuring 34-63

configuring calling search spaces (figure) 34-67

configuring tones (figure) 34-66

creating a route pattern for the recorder (figure) 34-72

creating recorder redundancy (figure) 34-73

creating SIP trunk that points to the recorder (figure) 34-71

CTI event delivery (figure) 34-59

CTI requirements 34-59

described 34-1

enabling for a line appearance (figure) 34-68

firewalls (figure) 34-57

hardware requirements 34-60

interactions listed 34-60

interactions with CTI and JTAPI/TSP applications 34-60

interactions with other features 34-61

introducing 34-2, 34-16

IPv6 29-19

limitations listed 34-61

limiting codec usage 34-56

modes 34-17

notification tones 34-55

one-way media 34-57

one-way media (figure) 34-57

overview (figure) 34-3

play tone behavior 34-55

profiles

creating (figure) 34-69

recorder as SIP trunk device 34-18

related topics 34-75

restrictions

security 34-62

with intercom 34-62

service parameters 34-74

simultaneous with monitoring (figure) 34-54

streaming through the agent IP phone (figure) 34-6

supported devices 1-11, 20-9, 21-4, 34-6

system requirements 34-59

terminology 34-3

turn on IP phone BIB to allow (figure) 34-64

Redirector servlet

configuring 17-11

redundancy

creating for recorders (figure) 34-73

MOH servers 36-9

Web Dialer 17-3

remote destination profiles

associating a directory number 14-44

configuration 14-39

configuration settings (table) 14-40

remote destinations

configuration settings (table) 14-44

configuring 14-44

intelligent session control 14-17

Remote Resume

interactions with logical partitioning 32-34

requirements

Call Back 2-6

Cisco Extension Mobility 9-14

Cisco Unified Mobility 14-35

with Cisco Unified Mobility Advantage 15-19

device mobility 20-9

hold reversion 25-8

retry timer Trr example (figure) 35-22

reverse callback

dial-via-office with Cisco Unified Mobility 15-10

reverted calls 25-5

Ringlist.xml file format 19-2

route groups

binding to a local route group 31-4

local

and called party transformations 31-11

and forwarding 31-14

and route plan report 31-14

and supplementary services 31-14

binding a provisioned route group 31-4

called digits transformation (figure) 31-12

described 31-4

installing and activating 31-15

interactions 31-13

introduction 31-3

mixed route list restrictions 31-15

provisioning local offnet access with (figure) 31-8

provisioning local offnet access without (figure) 31-7

provisioning TEHO with (figure) 31-11

provisioning TEHO without (figure) 31-10

restrictions 31-15

routing with 31-5

supported devices 31-13

system requirements 31-13

route lists

and geolocations 24-8

interactions with logical partitioning 32-35

interaction with Presence 37-6

logical partitioning geolocation usage 32-10

route patterns

creating for the recorder (figure) 34-72

route plan report

and local route groups 31-14

routing

simple with local route groups 31-6

RSVP

IPv6 29-19

S

SAF 3-1

SCCP

status notification for DND 21-3

Secure Extension Mobility 9-8

security

Cisco Unified Communications Manager Assistant 11-28, 12-19

IPMASecureSysUser 11-28, 12-19

Presence authorization 37-9

with monitoring feature 34-62

with recording feature 34-62

service parameters

barge 1-17

CDR 33-7

external call transfer restrictions 23-7

for call pickup 6-26

for Cisco Extension Mobility (table) 9-20

for monitoring and recording 34-74

for recording and monitoring (figure) 34-67

MLPP 35-46

Presence 37-13

privacy 1-17

privacy on hold 1-17

Web Dialer 17-6

services

adding the Cisco Extension Mobility service 9-19

supplementary for MLPP 35-51

shared conference bridges and cBarge 1-16

shared lines

and geolocations 24-8

interactions with logical partitioning 32-33

logical partitioning geolocation usage 32-10

MLPP interaction 35-48

single button barge

party entrance tone 1-9

PLAR support 1-13

single sign on

CLI commands 39-7

configuration checklist (table) 39-1

configuring 39-4

configuring client browsers 39-5

configuring FireFox 39-5

configuring Internet Explorer 39-5

configuring OpenAM 39-4

configuring Windows single sign on with Active Directory and OpenAM 39-4

described 39-3

importing OpenAM certificates 39-4

installing and activating 39-3

overview 39-1

related topics 39-10

system requirements 39-3

utils sso disable CLI command 39-9

utils sso enable CLI command 39-7

utils sso status CLI command 39-9

SIP

DND status notification 21-3

recorder as SIP trunk device 34-18

trunks

creating to point to the recorder (figure) 34-71

URI dialing with Cisco Unified Mobility 14-17

SIP trunks

configuration requirement for logical partitioning 32-21

interactions with logical partitioning 32-21

IPv6 29-13

location conveyance 24-22

logical partitioning interaction with geolocation conveyance 32-19

softkeys

barge 1-8

cBarge 1-9

configuring mobility 14-63

templates for MCID 33-8, 33-9

SRST

intercom usage 28-6

supplementary services

call forwarding 35-52

call pickup 35-54

call transfer 35-53

hunt pilots and hunt lists 35-54

multiple appearance lines 35-51

overview 35-51

three-way calling 35-52

system remote access

H.323 configuration

no hairpinning 14-51

using hairpinning 14-54

system requirements

call pickup 6-22

T

T.38 Fax

IPv6 29-20

tail end hop off (TEHO)

and local route groups 31-9

TEHO

and local route groups 31-9

templates, softkey

MCID 33-8, 33-9

TFTP

IPv6 29-15

time-of-day access

with Cisco Unified Mobility

configuration checklist (table) 14-13

described 14-13

important notes 14-15

TLS, securing connection to CTI 38-8

trace settings, Web Dialer 17-14

transfer

external call transfer restrictions 23-1

IPv6 29-20

transfer hold, example with MOH 36-8

transformations

called party with local route groups 31-11

translation patterns

for call display restrictions 4-7

Trr retry timer preemption example (figure) 35-22

trunks

interaction with Presence 37-5

IPv6 and SIP trunks 29-13

selection for MLPP

example (figure) 35-45

explained 35-43

U

unicast

audio sources for MOH 36-13

explained 36-13

URI

dialing with Cisco Unified Mobility 14-17

user hold, example with MOH 36-8

V

video

IPv6 29-20

voice mail

interaction with call display restrictions 4-6

W

Web Dialer

activating 17-5

adding users to standard Cisco Unified Communications Manager end users group 17-12

configuration checklist (table) 17-1

configuring 17-6

configuring application dial rules 17-11

configuring for local language 17-10

configuring Redirector servlet 17-11

creating a proxy user 17-12

installing 17-5

interactions 17-4

interactions and restrictions 17-4

introducing 17-2

locale settings in Microsoft Internet Explorer (figure) 17-10

overview 17-1

partition support 17-11

redundancy 17-3

related topics 17-14

restrictions 17-5

secure TLS connection 17-9

service parameters 17-6

servlet

Redirector 17-3

Webdialer 17-2, 17-6

system requirements 17-4

trace settings 17-14