Cisco Unified Communications Manager Administration Guide, Release 8.0(2)
Voice-Mail Profile Configuration
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Voice-Mail Profile Configuration

Table Of Contents

Voice-Mail Profile Configuration

Voice-Mail Profile Configuration Settings

Finding Voice-Mail Profiles

Configuring a Voice-Mail Profile

Synchronizing a Voice Mail Profile With Affected Devices

Deleting a Voice-Mail Profile

Related Topics


Voice-Mail Profile Configuration


The following topics provide information on voice-mail profiles:

Voice-Mail Profile Configuration Settings

Deleting a Voice-Mail Profile

Finding Voice-Mail Profiles

Configuring a Voice-Mail Profile

Synchronizing a Voice Mail Profile With Affected Devices

Deleting a Voice-Mail Profile

Related Topics

Voice Mail Connectivity to Cisco Unified Communications Manager, Cisco Unified Communications Manager System Guide

Cisco Unity and Cisco Unity Connection Configuration Checklist, Cisco Unified Communications Manager System Guide

Voice-Mail Profile Configuration Settings

The Voice Mail Profile Configuration window of Cisco Unified Communications Manager Administration allows you to define any line-related voice-messaging information.


Note A voice-mail profile gets assigned to a directory number, not a device.


Table 86-1 describes the voice-mail profile configuration settings. For more information about related procedures, see the "Related Topics" section.

Table 86-1 Voice Mail Profile Configuration Settings 

Field
Description
Voice Mail Profile Information

Voice Mail Profile Name

Enter a name to identify the voice-mail profile. Valid characters comprise alphanumeric characters (a-z, A-Z, 0-9), period(.), dash(-), underscore(_).

Description

Enter the description of the profile. The description can include up to 50 characters in any language, but it cannot include double-quotes ("), percentage sign (%), ampersand (&), back-slash (\), angle brackets (<>), dollar sign ($), single-quote('), open paren [(], close paren [)], slash (/), colon (:), semi-colon (;), equal sign (=), at sign (@), tilde (~), brackets ({ }), or apostrophe (`).

Voice Mail Pilot

Choose the appropriate voice-mail pilot number that is defined in the Voice Mail Pilot Configuration or Use Default.

Voice Mail Box Mask

Specify the mask that is used to format the voice mailbox number for auto-registered phones. When a call is forwarded to a voice-messaging system from a directory line on an auto-registered phone, Cisco Unified Communications Manager applies this mask to the number that is configured in the Voice Mail Box field for that directory line.

For example, if you specify a mask of 972813XXXX, the voice mailbox number for directory number 7253 becomes 9728137253. If you do not enter a mask, the voice mailbox number matches the directory number (7253 in this example).

By default, Cisco Unified Communications Manager sets the voice mailbox number to the same value as the directory number. You can change the voice mailbox number when you are configuring the directory number. See the "Directory Number Configuration" section on page 61-1 for more information.

Note When a call gets redirected from a DN to a voice-mail server/service that is integrated with Cisco Unified Communications Manager using a SIP trunk, the voice mailbox mask on the voice-mail profile for the phone modifies the diverting number in the SIP diversion header. This behavior is expected because the diversion header gets used by the Cisco Unified Communications Manager server to choose a mailbox.

Make This the Default Voice Mail Profile for the System

Check the check box to make this profile name the default.

Note If you check the Default check box, this voice-mail profile replaces your current default profile.


Finding Voice-Mail Profiles

Because you may have several voice-mail profiles in your network, Cisco Unified Communications Manager lets you locate specific voice-mail profiles on the basis of specific criteria. Use the following procedure to locate voice-mail profiles.


Note During your work in a browser session, Cisco Unified Communications Manager Administration retains your voice-mail profile search preferences. If you navigate to other menu items and return to this menu item, Cisco Unified Communications Manager Administration retains your voice-mail profile search preferences until you modify your search or close the browser.


Procedure


Step 1 Choose Advanced Features > Voice Mail > Voice Mail Profile.

The Find and List Voice Mail Profiles window displays. Records from an active (prior) query may also display in the window.

Step 2 To find all records in the database, ensure the dialog box is empty; go to Step 3.

To filter or search records

From the drop-down list box, select a search pattern.

Specify the appropriate search text, if applicable.


Note To add additional search criteria, click the + button. When you add criteria, the system searches for a record that matches all criteria that you specify. To remove criteria, click the - button to remove the last added criterion or click the Clear Filter button to remove all added search criteria.


Step 3 Click Find.

All matching records display. You can change the number of items that display on each page by choosing a different value from the Rows per Page drop-down list box.


Note You can delete multiple records from the database by checking the check boxes next to the appropriate record and clicking Delete Selected. You can delete all configurable records for this selection by clicking Select All and then clicking Delete Selected.


Step 4 From the list of records that display, click the link for the record that you want to view.


Note To reverse the sort order, click the up or down arrow, if available, in the list header.


The window displays the item that you choose.


Additional Information

See the "Related Topics" section.

Configuring a Voice-Mail Profile

To configure a voice-mail profile for a directory number, to copy a voice-mail profile, or to update an existing voice-mail profile use the following procedure.

Procedure


Step 1 In the menu bar, choose Advanced Features > Voice Mail > Voice Mail Profile.

The Find and List Voice Mail Profiles window displays.

Step 2 Perform one of the followings tasks:

To copy a voice-mail profile, locate the appropriate voice-mail profile as described in "Finding Voice-Mail Profiles" section. From the Search Results list, click the Copy icon that corresponds to the voice-mail profile that you want to copy and continue with Step 3.

To configure a voice-mail profile for a directory number, click the Add New button. The Voice Mail Profile Configuration window displays. Continue with Step 3.

To update an existing voice-mail profile, locate the appropriate voice-mail profile as described in "Finding Voice-Mail Profiles" section and continue with Step 3.

Step 3 Configure the appropriate settings as described in Table 86-1.

Step 4 Click Save.

If you are updating an existing voice-mail profile, click Apply Config to synchronize all devices that are associated with the voice-mail profile. For more information about the Apply Config button, see the "Synchronizing a Voice Mail Profile With Affected Devices" section.


Additional Information

See the "Related Topics" section.

Synchronizing a Voice Mail Profile With Affected Devices

To synchronize devices with a voice mail profile that has undergone configuration changes, perform the following procedure, which will apply any outstanding configuration settings in the least-intrusive manner possible. (For example, a reset/restart may not be required on some affected devices.)

Procedure


Step 1 Choose Advanced Features > Voice Mail > Voice Mail Profile.

The Find and List Voice Mail Profiles window displays.

Step 2 Choose the search criteria to use.

Step 3 Click Find.

The window displays a list of voice mail profiles that match the search criteria.

Step 4 Click the voice mail profile to which you want to synchronize applicable devices. The Voice Mail Profile Configuration screen displays.

Step 5 Make any additional configuration changes.

Step 6 Click Save.

Step 7 Click Apply Config.

The Apply Configuration Information dialog displays.

Step 8 Click OK.


Additional Information

See the "Related Topics" section.

Deleting a Voice-Mail Profile

To delete a voice-mail profile, use the following procedure. You cannot delete the default profile or the No Voice Mail profile.

Before You Begin

You cannot delete a voice-mail profile that a directory number uses. To find out which directory numbers are using the voice-mail profiles, in the Voice Mail Profile Configuration window, choose Dependency Records from the Related Links drop-down list box and click Go. If the dependency records are not enabled for the system, the dependency records summary window displays a message. For more information about dependency records, see the "Accessing Dependency Records" section on page A-2. If you try to delete a voice-mail profile that is in use, Cisco Unified Communications Manager displays a message. Before deleting a voice-mail profile that is currently in use, you must perform either or both of the following tasks:

Assign a different voice-mail profile to any devices that are using the voice-mail profile that you want to delete.

Delete the devices that are using the voice-mail profile that you want to delete.

Procedure


Step 1 Choose Advanced Features > Voice Mail > Voice Mail Profile.

Step 2 To locate the voice-mail profile that you want to delete, follow the procedure on "Finding Voice-Mail Profiles" section.

Step 3 Check the check box next to the voice-mail profiles that you want to delete. To select all the voice-mail profiles in the window, check the check box in the matching records title bar.

Step 4 Click Delete Selected.


Additional Information

See the "Related Topics" section.

Related Topics

Voice-Mail Profile Configuration Settings

Finding Voice-Mail Profiles

Configuring a Voice-Mail Profile

Synchronizing a Voice Mail Profile With Affected Devices

Deleting a Voice-Mail Profile

Voice Mail Connectivity to Cisco Unified Communications Manager, Cisco Unified Communications Manager System Guide

Cisco Unity and Cisco Unity Connection Configuration Checklist, Cisco Unified Communications Manager System Guide