Cisco Unified Communications Manager Administration Guide, Release 8.0(2)
Cisco Voice-Mail Port Configuration
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Cisco Voice-Mail Port Configuration

Table Of Contents

Cisco Voice-Mail Port Configuration

Cisco Voice-Mail Port Configuration Settings

Finding a Cisco Voice-Mail Port

Configuring Cisco Voice-Mail Ports

Synchronizing a Cisco Voice Mail Port with Affected Devices

Deleting a Cisco Voice-Mail Port

Related Topics


Cisco Voice-Mail Port Configuration


You can add and delete ports that are associated with a Cisco voice-mail server to the Cisco Unified Communications Manager database without using the Cisco Voice Mail Port Wizard. This section describes the procedures for doing so:

Cisco Voice-Mail Port Configuration Settings

Finding a Cisco Voice-Mail Port

Configuring Cisco Voice-Mail Ports

Synchronizing a Cisco Voice Mail Port with Affected Devices

Deleting a Cisco Voice-Mail Port

Cisco Voice-Mail Port Configuration Settings

The optional Cisco Unity or Cisco Unity Connection software, available as part of Cisco Unified Communications Solutions, provides voice-messaging capability for users when they are unavailable to answer calls. Cisco Unity Connection provides voice-messaging capability for users when they are unavailable to answer calls. This section describes the procedures for adding, configuring, updating, and deleting Cisco voice-mail ports by choosing Voice Mail from the Feature menu of the Cisco Unified Communications Manager Administration window and choosing Cisco Voice Mail Port.

For more information about configuring Cisco Unity, refer to the applicable Cisco Unified Communications Manager Integration Guide for Cisco Unity.

For more information on voice-messaging connectivity to Cisco Unified Communications Manager, refer to "Voice Mail Connectivity to Cisco Unified Communications Manager" in the Cisco Unified Communications Manager System Guide.

Table 82-1 describes the Cisco voice-mail port configuration settings. For more information about related procedures, see the "Related Topics" section.

Table 82-1 Cisco Voice-Mail Port Configuration Settings 

Field
Description
Device Information

Port Name

Enter a name to identify the Cisco voice-mail port. You must add a device for each port on Cisco voice-messaging system. If 24 ports exist, you must define 24 devices.

The Port Name field allows 1 to 15 characters, which can include letters, numbers, periods, underscores, and dashes, followed by -VI and the port number.

Note For Cisco Unity, this name must match the name in the Unity Telephony Integration Manager (UTIM), such as Cisco UM-VI1 or Cisco UM-VI2. For Cisco Unity Connection, this name must match the name in Cisco Unity Connection Administration, such as Cisco UM-VI1 or Cisco UM-VI2.

Description

Enter the purpose of the device.

Device Pool

Choose the default value or a specific device pool.

Common Device Configuration

Choose the common device configuration to which you want this device assigned. The common device configuration includes the attributes (services or features) that are associated with a particular user. Common device configurations are configured in the Common Device Configuration window. See Common Device Configuration for more information.

Calling Search Space

From the drop-down list box, choose the appropriate calling search space. A calling search space comprises a collection of partitions that are searched for numbers that were called from this device. Choose the name of the calling search space that allows calls to the subscriber phones and to any network devices.

You can configure the number of calling search spaces that display in this drop-down list box by using the Max List Box Items enterprise parameter. If more calling search spaces exist than the Max List Box Items enterprise parameter specifies, the ellipsis button (...) displays next to the drop-down list box. Click the ... button to display the Select Calling Search Space window. Enter a partial calling search space name in the List items where Name contains field. Click the desired calling search space name in the list of calling search spaces that displays in the Select item to use box and click OK.

Note To set the maximum list box items, choose System > Enterprise Parameters and choose CCMAdmin Parameters.

AAR Calling Search Space

Choose the appropriate calling search space for the device to use when automated alternate routing (AAR) is performed. The AAR calling search space specifies the collection of route partitions that are searched to determine how to route a collected (originating) number that is otherwise blocked due to insufficient bandwidth.

Location

Use locations to implement call admission control (CAC) in a centralized call-processing system. CAC enables you to regulate audio quality and video availability by limiting the amount of bandwidth that is available for audio and video calls over links between locations. The location specifies the total bandwidth that is available for calls to and from this location.

From the drop-down list box, choose the appropriate location for this voice-mail port.

A location setting of Hub_None means that the locations feature does not keep track of the bandwidth that this voice-mail port consumes. A location setting of Phantom specifies a location that enables successful CAC across intercluster trunks that use H.323 protocol or SIP.

To configure a new location, use the System > Location menu option.

For more details about locations, see the "Location Configuration" section on page 18-1. For an explanation of location-based CAC across intercluster trunks, see "Location-Based Call Admission Control Over Intercluster Trunk" in the Cisco Unified Communications Manager System Guide.

Device Security Mode

From the drop-down list box, choose a security mode to apply to the voice-mail server port. The database predefines these options. The default value specifies Not Selected.

For more information on configuring security for the voice-mail server, refer to the Cisco Unified Communications Manager Security Guide.

Use Trusted Relay Point

From the drop-down list box, enable or disable whether Cisco Unified Communications Manager inserts a trusted relay point (TRP) device with this media endpoint. Choose one of the following values:

Default—If you choose this value, the device uses the Use Trusted Relay Point setting from the common device configuration with which this device associates.

Off—Choose this value to disable the use of a TRP with this device. This setting overrides the Use Trusted Relay Point setting in the common device configuration with which this device associates.

On—Choose this value to enable the use of a TRP with this device. This setting overrides the Use Trusted Relay Point setting in the common device configuration with which this device associates.

A Trusted Relay Point (TRP) device designates an MTP or transcoder device that is labeled as Trusted Relay Point.

Cisco Unified Communications Manager places the TRP closest to the associated endpoint device if more than one resource is needed for the endpoint (for example, a transcoder or RSVPAgent).

If both TRP and MTP are required for the endpoint, TRP gets used as the required MTP. See "TRP Insertion in Cisco Unified Communications Manager" in the Cisco Unified Communications Manager System Guide for details of call behavior.

If both TRP and RSVPAgent are needed for the endpoint, Cisco Unified Communications Manager first tries to find an RSVPAgent that can also be used as a TRP.

If both TRP and transcoder are needed for the endpoint, Cisco Unified Communications Manager first tries to find a transcoder that is also designated as a TRP.

Refer to the "Trusted Relay Point" section and its subtopics in the Media Resource Management chapter of the Cisco Unified Communications Manager System Guide for a complete discussion of network virtualization and trusted relay points.

Directory Number Information

Directory Number

Enter the number that is associated with this voice-mail port. Make sure that this field is unique in combination with the Partition field.

Partition

Choose the partition to which the directory number belongs. Choose <None> if partitions are not used. If you choose a partition, you must choose a calling search space that includes that partition.

You can configure the number of partitions that display in this drop-down list box by using the Max List Box Items enterprise parameter. If more partitions exist than the Max List Box Items enterprise parameter specifies, the Find button displays next to the drop-down list box. Click the Find button to display the Find and List Partitions window. Find and choose a partition name (see the "Finding a Partition" section on page 53-3).

Note To set the maximum list box items, choose System > Enterprise Parameters and choose CCMAdmin Parameters.

Calling Search Space

From the drop-down list box, choose the appropriate calling search space. A calling search space comprises a collection of partitions that are searched for numbers that are called from this directory number. If you choose a partition, you must choose a calling search space that includes that partition.

You can configure the number of calling search spaces that display in this drop-down list box by using the Max List Box Items enterprise parameter. If more calling search spaces exist than the Max List Box Items enterprise parameter specifies, the Find button displays next to the drop-down list box. Click the Find button to display the Find and List Calling Search Space window. Find and choose a calling search space name (see the "Finding a Calling Search Space" section on page 54-3).

Note To set the maximum list box items, choose System > Enterprise Parameters and choose CCMAdmin Parameters.

AAR Group

Choose the automated alternate routing (AAR) group for this device. The AAR group provides the prefix digits that are used to route calls that are otherwise blocked due to insufficient bandwidth. An AAR group setting of None specifies that no rerouting of blocked calls will be attempted.

Internal Caller ID Display

This field indicates text that displays on the called party phone when a call is placed from this line.

Internal Caller ID Display (ASCII format)

This field indicates text that appears on the called party phone, in ASCII format, when a call is placed from this line.

External Number Mask

Specify the mask that is used to format caller ID information for external (outbound) calls. The mask can contain up to 50 characters. Enter the literal digits that you want to display in the caller ID information and use Xs to represent the directory number of the device.

You can also enter the international escape character +.

When Automated Alternate Routing (AAR) routes calls due to insufficient bandwidth, Cisco Unified Communications Manager uses the value in this field to place the call if sufficient bandwidth is not available.

Example

DN 1000 (external mask 9728131000) calls DN 1001 (external mask 2144131001). If insufficient bandwidth blocks the call, Cisco Unified Communications Manager uses the AAR prefix digits along with 2144131001 to place the call to 1001.


Finding a Cisco Voice-Mail Port

Because you will typically have a number of Cisco voice-mail ports in your network, Cisco Unified Communications Manager lets you locate specific Cisco voice-mail ports on the basis of specific criteria. Use the following procedure to locate Cisco voice-mail ports.


Note During your work in a browser session, Cisco Unified Communications Manager Administration retains your Cisco voice-mail port search preferences. If you navigate to other menu items and return to this menu item, Cisco Unified Communications Manager Administration retains your Cisco voice-mail port search preferences until you modify your search or close the browser.


Procedure


Step 1 Choose Advanced Features > Voice Mail > Cisco Voice Mail Port.

The Find and List Voice Mail Ports window displays. Records from an active (prior) query may also display in the window.

Step 2 To find all records in the database, ensure the dialog box is empty; go to Step 3.

To filter or search records

From the first drop-down list box, select a search parameter.

From the second drop-down list box, select a search pattern.

Specify the appropriate search text, if applicable.


Note To add additional search criteria, click the + button. When you add criteria, the system searches for a record that matches all criteria that you specify. To remove criteria, click the - button to remove the last added criterion or click the Clear Filter button to remove all added search criteria.


Step 3 Click Find.

All matching records display. You can change the number of items that display on each page by choosing a different value from the Rows per Page drop-down list box.


Note You can delete multiple records from the database by checking the check boxes next to the appropriate record and clicking Delete Selected. You can delete all configurable records for this selection by clicking Select All and then clicking Delete Selected.


Step 4 From the list of records that display, click the link for the record that you want to view.


Note To reverse the sort order, click the up or down arrow, if available, in the list header.


The window displays the item that you choose.


Additional Information

See the "Related Topics" section.

Configuring Cisco Voice-Mail Ports

To connect a Cisco voice-messaging system to Cisco Unified Communications Manager, you must add Cisco voice-mail ports to the Cisco Unified Communications Manager database.


Tip You can also use the Cisco Voice Mail Port Wizard to add a new Cisco voice-mail server and ports or to add multiple ports to an existing server rather than using the procedure that is described here. See Cisco Voice Mail Port Wizard, page 83-1 for more information.


Perform this procedure to add individual Cisco voice-mail ports to the Cisco Unified Communications Manager database, or update or copy an existing voice-mail port.

Procedure


Step 1 Choose Advanced Features > Voice Mail > Cisco Voice Mail Port.

The Find and List Voice Mail Ports window displays.

Step 2 Perform one of the followings tasks:

To copy Cisco voice-mail port and its settings, locate the appropriate Cisco voice-mail port as described in "Finding a Cisco Voice-Mail Port" section. From the Search Results list, click the Copy icon that corresponds to the voice-mail port that you want to copy, and continue with Step 3.

To add a new voice-mail port, click the Add New button. The Voice Mail Port Configuration window displays. Continue with Step 3.

To update an existing Cisco voice-mail port, locate the appropriate voice-mail port as described in "Finding a Cisco Voice-Mail Port" section. Click the voice-mail port that you want to update and continue with Step 3.

Step 3 Enter the appropriate settings as described in Table 82-1.

Step 4 Click Save.

If you are copying the basic settings of an existing Cisco voice-mail port to apply to another Cisco voice-mail port, you must change the Port Name and Directory Number fields.


Additional Information

See the "Related Topics" section.

Synchronizing a Cisco Voice Mail Port with Affected Devices

To synchronize devices with a voice mail port that has undergone configuration changes, perform the following procedure, which will apply any outstanding configuration settings in the least-intrusive manner possible. (For example, a reset/restart may not be required on some affected devices.)

Procedure


Step 1 Choose Advanced Features > Voice Mail > Cisco Voice Mail Port.

The Find and List Voice Mail Ports window displays.

Step 2 Choose the search criteria to use.

Step 3 Click Find.

The window displays a list of voice mail ports that match the search criteria.

Step 4 Check the check boxes next to the voice mail ports with which you want to synchronize affected devices. To choose all voice mail ports in the window, check the check box in the matching records title bar.

Step 5 Click Apply Config to Selected.

The Apply Configuration Information dialog displays.

Step 6 Click OK.


Additional Information

See the "Related Topics" section.

Deleting a Cisco Voice-Mail Port

To delete a single Cisco voice-mail port from Cisco Unified Communications Manager, follow these procedures.

Before You Begin

When you delete a Cisco voice-mail port that a directory number uses, the number remains in the Cisco Unified Communications Manager database. To determine which directory numbers are using the voice-mail port, in the Voice Mail Port Configuration window, choose Dependency Records from the Related Links drop-down list box and click Go. If the dependency records are not enabled for the system, the dependency records summary window displays a message. For more information about dependency records, see the "Accessing Dependency Records" section on page A-2.

When you delete a voice-mail port that is in use, Cisco Unified Communications Manager displays a message. Before deleting a voice-mail port that is currently in use, you can assign a different voice-mail port to any directory number that is using the voice-mail port that you want to delete. See the "Configuring a Directory Number" section on page 61-26.

After you delete the voice-mail port, you can delete the directory number that was using the voice-mail port. See the "Deleting Unassigned Directory Numbers" section on page 64-3.


Tip Instead of using the procedure that is described here, you can use the Cisco Voice Mail Port Wizard to delete ports from an existing server. See "Cisco Voice Mail Port Wizard" section on page 83-1 for more information.


Procedure


Step 1 Choose Advanced Features > Voice Mail > Cisco Voice Mail Port.

Step 2 Find the Cisco voice-mail port by using the procedure in the "Finding a Cisco Voice-Mail Port" section.

Step 3 Click the Cisco voice-mail port that you want to delete.

Step 4 Click Delete.


Additional Information

See the "Related Topics" section.

Related Topics

Cisco Voice-Mail Port Configuration Settings

Finding a Cisco Voice-Mail Port

Configuring Cisco Voice-Mail Ports

Synchronizing a Cisco Voice Mail Port with Affected Devices

Deleting a Cisco Voice-Mail Port

Cisco Voice Mail Port Wizard, page 83-1

Cisco Unity and Cisco Unity Connection Configuration Checklist, Cisco Unified Communications Manager System Guide