Cisco Unified Communications Manager Administration Guide, Release 8.0(2)
Announcement Configuration
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Announcements Configuration

Table Of Contents

Announcements Configuration

Announcement Configuration Settings

Announcements in the Find and List Announcements Window

Finding an Announcement

Uploading a Customized Announcement

Playing an Announcement

Deleting an Announcement

Related Topics


Announcements Configuration


When you install Cisco Unified Communications Manager, Cisco-provided announcements and tones install, and the Find and Lists Announcements window in Cisco Unified Communications Manager Administration displays these announcements and tones, which can be used for basic calls, external call control, or MLPP, depending on the announcement. (Media Resources > Announcements) Cisco Unified Communications Manager allows you to use the Cisco-provided announcements as is, insert custom announcement .wav files, assign the locale for the announcement, change the description for the announcement, or change the message or tone that you want an announcement to play.

Use the following topics when you work with announcements:

Announcement Configuration Settings

Announcements in the Find and List Announcements Window

Finding an Announcement

Uploading a Customized Announcement

Playing an Announcement

Deleting an Announcement

Related Topics

Announcement Configuration Settings

When you install Cisco Unified Communications Manager, Cisco-provided announcements and tones install, and the Find and Lists Announcements window in Cisco Unified Communications Manager Administration displays these announcements and tones, which can be used for basic calls, external call control, or MLPP, depending on the announcement. (Media Resources > Announcements) Cisco Unified Communications Manager allows you to use the Cisco-provided announcements as is, insert custom announcement .wav files, assign the locale for the announcement, change the description for the announcement, or change the message or tone that you want an announcement to play.

Be aware that a custom announcement uses the same announcement identifier as a Cisco-provided announcement; that is, when you upload a custom announcement, you choose an existing announcement identifier that you want to use for the custom announcement; therefore, the Cisco-provided announcement and customized announcement use the same announcement identifier. After you insert the custom announcement, Cisco Unified Communications Manager automatically plays the custom announcement, unless you uncheck the Enable check box in the Announcements Configuration window (which indicates that you want Cisco Unified Communications Manager to play the Cisco-provided announcement that is associated with the announcement identifier).

If you want to do so, you can change the description for the announcement for any Cisco-provided or customized announcement without changing the announcement itself. The description is used to identify various announcements in Cisco Unified Communications Manager Administration.

Like music on hold audio source files, the recommended format for announcements includes the following specifications:

16-bit PCM wav file

Stereo or mono

Sample rates of 48 kHz, 44.1 kHz, 32 kHz, 16 kHz, or 8 kHz

If you upload customized announcements, you must upload the announcement on each node in the cluster; that is, the announcement files do not get propagated between servers in a cluster, so you must browse into Cisco Unified Communications Manager Administration on each server in the cluster and repeat the upload process.

If you upload customized announcements, you must configure annunciator to handle the announcements.


Tip With early media cut through, a greeting gets played to the caller before the called party is alerted about the call. Trunks and gateways must support early media cut through for the greeting to get played in such a way. Cisco PRI/MGCP gateways, H.323 gateways and trunks support early media cut through. For SIP trunk to support early media cut through, you must enable PRACK. Be aware that a greeting may not get played if the device does not support early media cut through.


Table 81-1 describes the announcement configuration settings. For related procedures, see the "Related Topics" section.

Table 81-1 Announcement Configuration Settings 

Field
Description
Announcement Configuration and Upload File Windows

Announcement Identifier

The Announcement Identifier drop-down list box displays all announcement IDs that you can associate with customized announcements. Consider these announcement identifiers as placeholders for inserting customized announcements.

For a customized announcement that you are inserting, choose the announcement identifier that you want to associate with the customized announcement.

Features, such as external call control, use the announcement identifier to ensure that Cisco Unified Communications Manager plays the announcement.

Customized Description

For customized announcements that you are inserting, enter a description for the announcement; for example, enter the text from the customized announcement. You can enter any characters in this field.

When you click the Upload File button in the Find and List window, this field displays as blank. When you click the Upload File button in the Announcements Configuration window, the Cisco-provided (default) description for the announcement displays.

If you do not update this field in the Announcements Configuration window, the Cisco-provided (default) description displays. After you update this customized description field, the Cisco-provided default description displays in the Find and Lists Announcements window; see the Default Description column in the Find and Lists window for the default description.

You can enter up to 50 characters.

Locale

This setting displays in the Upload File window. From the Locale drop-down list box, choose the locale that you want to associate with the announcement.

In this drop-down list box, the None option means that no option has been chosen.

By default, all Cisco-provided announcements support English_United States.

Tip For a locale to display in the Locale drop-down list box in the Upload File Configuration window, you must install the Cisco Unified Communications Locale Installer that is specific to your locale. For more information, refer to the Cisco Unified Communications Operating System Administration Guide.

Default Announcement

From the drop-down list box, choose the Cisco-provided announcement that you want to play when the custom announcement is not used.

Announcement by Locale Pane in the Announcements Configuration Window

Enable

This setting displays after you insert a customized announcement.

When the Enable check box is checked, Cisco Unified Communications Manager plays the customized announcement for the locale that is shown. If you want Cisco Unified Communications Manager to play the Cisco-provided announcement that is associated with the announcement identifier, uncheck the Enable check box.

Customized Locale Description

This setting displays after you insert a customized announcement.

This field, which is read-only, displays the description for the customized announcement for the displayed locale. You enter this description when you upload the customized announcement.

Locale

This setting displays after you insert a customized announcement.

This field, which is read-only, displays the locale that you chose for the customized announcement when you uploaded the .wav file.

Each locale is associated with an uploaded custom announcement. You can upload another wav file for the same announcement, but you assign it to a different locale. In this case, two rows display, one for each locale. If you want to update/replace a custom announcement for a locale, you can upload a new wav file with the same locale you want to replace.

Default Cisco Announcement

This field indicates the last uploaded customized announcement.


Additional Information

See the "Related Topics" section.

Announcements in the Find and List Announcements Window

When you install Cisco Unified Communications Manager, Cisco-provided announcements and tones install, and the Find and Lists Announcements window in Cisco Unified Communications Manager Administration displays these announcements and tones, which can be used for basic calls, external call control, or MLPP, depending on the announcement. (Media Resources > Announcements) Cisco Unified Communications Manager allows you to use the Cisco-provided announcements as is, insert customized announcement .wav files, assign a locale for the announcement, change the description for the announcement, or change the message or tone that you want an announcement to play.

You cannot update announcements that are not hyperlinked in the Find and List Announcements window. You can insert customized announcements for Cisco-provided announcements that are underlined with a hyperlink in the Find and List Announcements window; for example, Custom_5001, Custom_5014, MLPP-ICA_00120, or MonitoringWarning_00055. For more information on how to upload a customized announcement, see the following sections:

Announcement Configuration Settings

Uploading a Customized Announcement

For information on how to use the Find and List Announcements window, see the "Finding an Announcement" section.

Table 81-2 describes the announcements that display in the Find and List Announcements window.

Table 81-2 Announcements in the Find and List Announcements Window 

Announcement Identifier
Description

Alertingtone

AnnRingBack.wav—This file supports annunciator and external call control. You cannot modify this file.

Barge-In

AnnBargeTone.wav—This file supports annunciator and external call control. You cannot modify this file.

Busytone

AnnBusyTone.wav—This file supports annunciator and external call control. You cannot modify this file.

Custom_05001

AnnCallDisallowed.wav—Call is disallowed (generic).

This announcement supports external call control. You can use this Cisco-provided announcement as is, or you can insert a custom announcement.

Custom_05002

Ann900Blocked.wav—900 call is disallowed.

This announcement supports external call control. You can use this Cisco-provided announcement as is, or you can insert a custom announcement.

Custom_05003

AnnIntlCallsBlocked.wav—International calls are disallowed.

This announcement supports external call control. You can use this Cisco-provided announcement as is, or you can insert a custom announcement.

Custom_05004

AnnTollCallsBlocked.wav—Toll Calls are disallowed.

This announcement supports external call control. You can use this Cisco-provided announcement as is, or you can insert a custom announcement.

Custom_05005

AnnDirAsstBlocked.wav—Directory assistance is disallowed.

This announcement supports external call control. You can use this Cisco-provided announcement as is, or you can insert a custom announcement.

Custom_05006 Custom_05007 Custom_05008 Custom_05009 Custom_05010

AnnCallDisallowed.wav—Call is disallowed (generic).

This announcement supports external call control. You can use this Cisco-provided announcement as is, or you can insert a custom announcement.

Custom_05011 and Custom_05012

OneMoment.wav—Call will complete momentarily. (generic).

This announcement supports external call control. You can use this Cisco-provided announcement as is, or you can insert a custom announcement.

Custom_05013 Custom_05014 Custom_05015 Custom_05016 Custom_05017 Custom_05018 Custom_05019 Custom_05020

Silence5secs.wav—5 seconds of silence (generic).

This announcement supports external call control. You can use this Cisco-provided announcement as is, or you can insert a custom announcement.

MLPP-BNEA_00123

AnnMLPP-BNEA.wav—Number you dialed is busy and not equipped for call waiting or preemption. Please hang up and try again. This is a recording.

This announcement supports MLPP and external call control. You can use this Cisco-provided announcement as is, or you can insert a custom announcement.

MLPP-BPA_00122

AnnMLPP-BPA.wav—Equal or higher precedence calls have prevented your call. Please hang up and try again. This is a recording.

This announcement supports MLPP. You can use this Cisco-provided announcement as is, or you can insert a custom announcement.

MLPP-ICA_00120

AnnMLPP-ICA.wav—Service disruption has prevented the completion of your call. In case of an emergency call your operator. This is a recording.

This announcement supports MLPP. You can use this Cisco-provided announcement as is, or you can insert a custom announcement.

MLPP-PALA_00119

AnnMLPP-PALA.wav—Precedence access limitation has prevented the completion of your call. Please hang up and try again. This is a recording.

This announcement supports MLPP. You can use this Cisco-provided announcement as is, or you can insert a custom announcement.

MLPP-UPA_00124

AnnMLPP-UPA.wav—Precedence used is not authorized for your line. Please use an authorized precedence or ask you operator for assistance. This is a recording.

This announcement supports MLPP. You can use this Cisco-provided announcement as is, or you can insert a custom announcement.

MobileConnectOff

MobileConnectOff.wav—This announcement supports external call control and Mobile Connect. You cannot modify this file.

MobileConnectOn

MobileConnectOn.wav—This announcement supports external call control and Mobile Connect. You cannot modify this file.

MonitoringWarning_00055

AnnMonitoring.wav—Call may be monitored or recorded.

This announcement supports external call control. You can use this Cisco-provided announcement as is, or you can insert a custom announcement.

RecordingWarning_00038

AnnRecording.wav —Call is being recorded.

This announcement supports external call control. You can use this Cisco-provided announcement as is, or you can insert a custom announcement.

Reordertone

AnnReorder.wav—This announcement plays a reorder tone and support basic call functionality and external call control.

Tone-on-Hold

AnnToneOnHold.wav—This tone supports basic call functionality and external call control.

UnauthorizedCaller

UnauthorizedCaller.wav—This announcement supports basic call functionality and external call control.

UnknownCaller

UnknownCaller.wav—This announcement supports basic call functionality and external call control.

VCA_00121

Ann-VCA.wav—Your call cannot be completed as dialed. Please consult your directory and call again or ask your operator for assistance. This is a recording.

This announcement supports basic call functionality and external call control.

WrongPin

WrongPin.wav—You cannot modify this file. This announcement supports external call control and Mobile Connect.

WrongTargetDN

WrongTargetDN.wav—You cannot modify this file. This announcement supports external call control and Mobile Connect.


Finding an Announcement

Because you do have several announcements in your network, Cisco Unified Communications Manager lets you locate specific announcements based on specific criteria. Use the following procedure to locate announcements.

Procedure


Step 1 Choose Media Resources > Announcements.

The Find and List Announcements window displays.

Step 2 If you want to insert a customized announcement, see the "Uploading a Customized Announcement" section.

Step 3 To find all records in the database, ensure the dialog box is empty; go to Step 4.

To filter or search records:

From the first drop-down list box, select a search parameter.

From the second drop-down list box, select a search pattern.

Specify the appropriate search text, if applicable.


Note To add additional search criteria click the + button. When you add criteria, the system searches for a record that matches all criteria that you specify. To remove criteria, click the - button to remove the last added criteria or click the Clear Filter button to remove all added search criteria.


Step 4 Click Find.

All or matching records display. You can change the number of items that display on each page by choosing a different value from the Rows per Page drop-down list box.

Step 5 From the list of records that display, click the link for the record that you want to view.


Note To reverse the sort order, click the up or down arrow, if available, in the list header.


The window displays the item that you choose.


Additional Information

See the "Related Topics" section.

Uploading a Customized Announcement

Perform the following procedure to upload a customized announcement.

Use this section in conjunction with the following sections:

Announcement Configuration Settings

Announcements in the Find and List Announcements Window

Procedure


Step 1 In Cisco Unified Communications Manager Administration, choose Media Resources > Announcements.

The Find and List Announcements window displays.

Step 2 Perform one of the following tasks:

In the Find and List Announcements window, click the hyperlink for the announcement; for example, Custom_5006; when the Announcements window displays, click Upload File.

In the Find and List Announcements window, click Upload File; continue with Step 3.

Step 3 In the Upload File pop-up window, choose the announcement identifier, update the announcement description, choose the locale, and click Upload File. For more info on the settings that display, see Table 81-1.

The upload process begins, and a message displays that the Audio Translator Utility is processing the request.

Step 4 If you want to change the message or tone that gets played during the announcement, choose a different announcement from the Default Announcement drop-down list box in the Announcements window.

Step 5 If you want Cisco Unified Communications Manager to play the customized announcement instead of playing the Cisco-provided announcement, make sure that the Enable check box displays as checked in the Announcement by Locale pane in the Announcements Configuration window. If the Enable check box displays as unchecked, Cisco Unified Communications Manager plays the Cisco-provided announcement.

Step 6 After you make the changes in the Announcements Configuration window, click Save.


Next Steps

You must upload the announcement on each node in the cluster; that is, the announcement files do not get propagated between servers in a cluster, so you must browse into Cisco Unified Communications Manager Administration on each server in the cluster and repeat the upload process.

Configure annunciator to handle the customized announcements.

Additional Information

See the "Related Topics" section.

Playing an Announcement

A custom announcement uses the same announcement identifier as a Cisco-provided announcement; that is, when you upload a custom announcement, you choose an existing announcement identifier that you want to use for the custom announcement; therefore, the Cisco-provided announcement and customized announcement use the same announcement identifier. After you insert the custom announcement, Cisco Unified Communications Manager automatically plays the custom announcement, unless you uncheck the Enable check box in the Announcements by Locale pane in the Announcements Configuration window (which indicates that you want Cisco Unified Communications Manager to play the Cisco-provided announcement that is associated with the announcement identifier). (Media Resources > Announcements)

Deleting an Announcement

You cannot delete any announcements that display in Cisco Unified Communications Manager Administration.

Related Topics

Announcement Configuration Settings

Announcements in the Find and List Announcements Window

Finding an Announcement

Uploading a Customized Announcement

Playing an Announcement

Deleting an Announcement

External Call Control, Cisco Unified Communications Manager Features and Services Guide