Cisco Unified Communications Manager Administration Guide, Release 8.0(1)
Message Waiting Configuration
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Message Waiting Configuration

Table Of Contents

Message Waiting Configuration

Message Waiting Configuration Settings

Finding a Message Waiting Number

Configuring Message Waiting

Deleting a Message Waiting Number

Related Topics


Message Waiting Configuration


The following topics provide information on message waiting configuration:

Message Waiting Configuration Settings

Finding a Message Waiting Number

Configuring Message Waiting

Deleting a Message Waiting Number

Related Topics

Message Waiting Configuration Settings

The Message Waiting Configuration window allows you to define a message waiting on or message waiting off directory number that a directory-connected based voice-messaging system uses to determine whether to set or clear a message waiting indication for a particular Cisco Unified IP Phone.

Table 84-1 describes the Message Waiting configuration settings. For related procedures, see the "Related Topics" section.

Table 84-1 Message Waiting Configuration Settings 

Field Name
Description

Message Waiting Number

Enter the Cisco Message Waiting directory number. Make sure that this number is not used within the Cisco Unified Communications Manager auto-registration range.

You may use the following characters: 0 to 9, ?, [, ], +, -, *, ^, #, !.

At the beginning of the number, you can enter \+ if you want to enter the international escape character.

Description

Enter up to 50 characters for a description of the message-waiting directory number. You may use any characters except the following: ", <, >, &, %.

Message Waiting Indicator

Click On or Off.

Partition

If partitions are being used, choose the appropriate partition from the drop-down list box. If you do not want to restrict access to the message-waiting device directory number, choose <None> for the partition.

You can configure the number of partitions that display in this drop-down list box by using the Max List Box Items enterprise parameter. If more partitions exist than the Max List Box Items enterprise parameter specifies, the Find button displays next to the drop-down list box. Click the Find button to display the Find and List Partitions window. Find and choose a partition name (see the "Finding a Partition" section on page 53-3).

Note To set the maximum list box items, choose System > Enterprise Parameters and choose CCMAdmin Parameters.

Note Make sure that the combination of message- waiting device directory number and partition is unique within the Cisco Unified Communications Manager cluster.

 

Calling Search Space

If partitions and calling search spaces are used, from the drop-down list box, choose a calling search space that includes the partitions of the DNs on all phones whose lamps you want to turn on (the partition that is defined for a phone DN must be in a calling search space that the MWI device uses).

You can configure the number of calling search spaces that display in this drop-down list box by using the Max List Box Items enterprise parameter. If more calling search spaces exist than the Max List Box Items enterprise parameter specifies, the Find button displays next to the drop-down list box. Click the Find button to display the Find and List Calling Search Space window. Find and choose a calling search space name (see the "Finding a Calling Search Space" section on page 54-3).

Note To set the maximum list box items, choose System > Enterprise Parameters and choose CCMAdmin Parameters.


Additional Information

See the "Related Topics" section.

Finding a Message Waiting Number

Because you might have several message-waiting numbers in your network, Cisco Unified Communications Manager lets you locate specific message-waiting numbers on the basis of specific criteria. Use the following procedure to locate message-waiting numbers.


Note During your work in a browser session, Cisco Unified Communications Manager Administration retains your message-waiting number search preferences. If you navigate to other menu items and return to this menu item, Cisco Unified Communications Manager Administration retains your message-waiting number search preferences until you modify your search or close the browser.


Procedure


Step 1 Choose Advanced Features > Voice Mail > Message Waiting.

The Find and List Message Waiting Numbers window displays. Records from an active (prior) query may also display in the window.

Step 2 To find all records in the database, ensure the dialog box is empty; go to Step 3.

To filter or search records

From the first drop-down list box, select a search parameter.

From the second drop-down list box, select a search pattern.

Specify the appropriate search text, if applicable.

From the third drop-down list box, select Both, On, or Off.


Note To add additional search criteria, click the + button. When you add criteria, the system searches for a record that matches all criteria that you specify. To remove criteria, click the - button to remove the last added criterion or click the Clear Filter button to remove all added search criteria.


Step 3 Click Find.

All matching records display. You can change the number of items that display on each page by choosing a different value from the Rows per Page drop-down list box.


Note You can delete multiple records from the database by checking the check boxes next to the appropriate record and clicking Delete Selected. You can delete all configurable records for this selection by clicking Select All and then clicking Delete Selected.


Step 4 From the list of records that display, click the link for the record that you want to view.


Note To reverse the sort order, click the up or down arrow, if available, in the list header.


The window displays the item that you choose.


Additional Information

See the "Related Topics" section.

Configuring Message Waiting

To configure message waiting for use with voice-messaging systems, use the following procedure.

Procedure


Step 1 Choose Advanced Features > Voice Mail > Message Waiting.

Step 2 Click the Add New.

The Message Waiting Number Configuration window displays.

Step 3 Enter the appropriate settings as described in Table 84-1.


Note The voice-messaging system only uses the message-waiting on/off directory number to turn on the message-waiting indicator. Because Cisco Unified Communications Manager does not use the Message Waiting on/off number for receiving calls, the Display, Forward All, Forward Busy, and Forward No Answer fields do not get used.


Step 4 To add this device to the system, click Save.


Additional Information

See the "Related Topics" section.

Deleting a Message Waiting Number

To delete the message-waiting number, perform these procedures.

Procedure


Step 1 Choose Advanced Features > Voice Mail > Message Waiting.

Step 2 Find the message-waiting number by using the procedure in the "Finding a Message Waiting Number" section.

Step 3 Click the message-waiting number that you want to delete.

Step 4 Click Delete.

A confirmation window displays.

Step 5 To delete the message-waiting number, click OK or to cancel the deletion process, click Cancel.


Additional Information

See the "Related Topics" section.

Related Topics

Message Waiting Configuration Settings

Finding a Message Waiting Number

Configuring Message Waiting

Voice Mail Connectivity to Cisco Unified Communications Manager, Cisco Unified Communications Manager System Guide

Cisco Unity and Cisco Unity Connection Configuration Checklist, Cisco Unified Communications Manager System Guide

Voice-Mail Profile Configuration, page 86-1

Directory Number Configuration Settings, page 61-1