Cisco Unified Communications Manager System Guide, Release 7.1(2)
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Index

Table Of Contents

A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

A

AAR

See automated alternate routing (AAR)

abbreviated dial

described 44-48

access log 4-3

access privileges

roles 4-2

ad hoc conferences

Advanced Ad Hoc Conference Enabled 25-12

description 25-7

Drop Ad Hoc Conference 25-11

initiating 25-7

limitations 25-14

linear conference linking 25-9

Non-linear Ad Hoc Conference Linking Enabled 25-13

nonlinear conference linking 25-10

party entrance tone 25-15

restrictions for phone that is running SIP 25-13

service parameters 25-11

using cBarge softkey 25-8

using Join softkey 25-8

adjunct licensing 14-3

administrator tools

BAT 48-1

CAR 48-2

Cisco Unified Serviceability 48-1

more information 48-3

overview 48-1

admission control 5-15, 8-1

Advanced Ad Hoc Conference Enabled service parameter 25-12

alarms

DHCP 13-4

alternate routing

video 45-15

amwi

described 44-33

analog telephony protocols

CAS 41-5

described 41-3

E&M signaling 41-4

ground-start signaling 41-4

loop-start signaling 41-4

announcements 24-5

announcements (table) 24-5

annunciator

announcements 24-5

announcements (table) 24-5

configuration checklist (table) 24-1

dependency records 24-6

limitations 24-4

more information 24-6

overview 24-1

planning configuration 24-3

system requirements 24-4

tones 24-5

troubleshooting 24-6

understanding 24-2

appliance 1-1

application dial rules

configuration design 19-1

configuration error checking 19-2

more information 19-7

application profiles 21-5

application user

associating devices 21-5

configuration checklist (table) 21-1

described 21-1, 21-2

more information 21-7

ATA 186 features 47-2

attendant console

See Cisco Unified Communications Manager Attendant Console

audio quality 8-1

authentication

user 20-5

using with credential policy 22-3

automated alternate routing (AAR)

and hunt pilots 17-4

and remote gateways 17-4

described 17-2

dial prefix matrix example (table) 17-3

enable service parameter 17-3

example 17-2

line/DN and AAR groups (table) 17-2

autoregistration

configuration checklist (table) 12-1

described 12-1

more information 12-4

multiple protocol support 12-4

understanding 12-3

B

back to back user agent

SIP 42-25

balanced call processing

explained 6-5

bandwidth

allocation of 8-1

calculations for admission control 8-7

management for video 45-14

used by Cisco Unified Communications Manager 5-9

used by codec types (table) 5-10

barge

described 44-34

Basic Rate Interface (BRI) 40-4, 41-6

BAT 48-1

BLF buttons 44-23

BRI 40-4

Bulk Administration Tool

See BAT

Busy Lamp Field (BLF) buttons 44-23

buttons

directories 44-51

messages 44-51

C

call admission control 5-15

gatekeepers

components 8-12

explained 8-10

in a distributed setting (figure) 8-11

locations

explained 8-4

illustrated (figure) 8-5

more information 8-14, 9-25

overview 8-1

RSVP and IPv6 9-16

trunks 8-10

call completion, QSIG supplementary service

See Cisco Call Back

call control 23-3

call coverage

call forwarding 17-12

described 17-11

hunting 17-12

maximum hunt timer 17-13

personal preferences 17-13

call detail records (CDRs)

described 48-2

video 45-18

call diagnostics and voice quality metrics

described 44-37

call display restrictions

configuring in translation pattern 17-43

call diversion (forwarding), QSIG supplementary service 41-9

called party

transformations 17-10, 17-35

transformations settings 17-39

transformations settings (table) 17-40

caller identification

restrictions 17-42

support for device control protocols (table) 17-47

support vs. device control protocols 17-47

types 17-42

call failure, avoiding 28-7

call forward

call forward all

call forward all loop prevention 44-35

CFA destination override 44-35

described 44-35

call forward busy

described 44-36

call forward no answer

described 44-37

call forward no coverage

described 44-37

described 18-9

in multiple voice-mail systems 30-7

multiple voice-mail systems examples 30-7

SIP 42-14

call forward busy

described 44-36

call forwarding

described 17-12

call forward no answer

described 44-37

call forward no coverage

described 44-37

call hold

SIP 42-14

calling line

SIP 42-15

calling name presentation

SIP 42-15

calling party

normalization 17-20

presentation settings 17-42

restriction settings 17-42

transformations 17-35

transformations settings 17-36

transformations settings (table) 17-37, 17-44

calling search spaces

dependency records 15-4

examples 15-3

explained 15-1

guidelines and tips 15-3

list of topics 15-1

more information 15-4

search for phones 44-49

call park

described 44-37

call park Busy Lamp Field (BLF) buttons 44-23

call pickup

described 35-1, 44-38

call preservation

explained 11-4

scenarios (table) 11-5

call processing

balanced load explained 6-5

by Cisco Unified Communications Manager 2-2

combined with redundancy (figure) 7-4

calls

making and receiving multiple per directory number 18-10

on-hook call transfer 44-44

video 45-4

call select

described 44-39

call transfer

QSIG supplementary service 41-10

SIP 42-14

using hookflash 30-8

call waiting

described 18-10

CAR overview 48-2

Catalyst 4000

4224 voice gateway switch 40-10

access gateway module 40-10

Catalyst 4224 Voice Gateway Switch 40-10

Catalyst 6000

Cisco Communication Media Module 40-9

configuration illustrated (figure) 29-7

FXS analog interface module 40-9

hookflash transfer 40-8

T1/E1 line card 40-8

CDR

described 48-2

CDR Analysis and Reporting (CAR) 48-2

centralized TFTP

configuration tips 10-13

master TFTP server 10-12

overview 10-11

secure clusters 10-13

CFA Destination Override service parameter 18-9, 44-35

channel associated signaling (CAS) 40-4, 41-5

characters, special

configuring 17-21

described (table) 17-26

Cisco ATA 186

configuration checklist (table) 47-1

connecting to Cisco Unified Communications Manager 47-2

more information 47-2

Cisco Call Back

described 41-9

Cisco Catalyst 4000 29-5

Cisco Catalyst 6000 29-6

Cisco Communication Media Module (CMM) 40-9

Cisco Conference Bridge (WS-SVC-CMM) 25-4

Cisco DPA

illustrated (figure) 33-2

integration overview 33-1

more information 33-3

Cisco DSP

more information 29-10

NM-HD supported gateways 29-8

NM-HDV2 supported gateways 29-8

NM-HDV supported gateways 29-8

overview 29-1

supported gateways 29-5

supported routers 29-5

understanding 29-1

Cisco IP Communicator

default phone button template 44-22

described 44-14

Cisco IP SoftPhone profiles 21-7

Cisco Messaging Interface

See CMI

Cisco SIP endpoints

SIP profile 42-32

Cisco TelePresence

described 44-15

Cisco TFTP service

alternate Cisco file servers 10-11

configuration checklist (table) 10-2

list of topics 10-1

more information 10-14

overview 10-1

understanding 10-6

Cisco Unified CM User Options 44-52

Cisco Unified Communications

applications 2-2

call processing 2-2

client 2-3

clients 2-3

components 2-1

configuring system 3-1

infrastructure 2-3

more information 2-4

network 2-4

overview 2-1

support 2-1

supported applications 2-2

Cisco Unified Communications Manager

additional documentation 1-3

bandwidth usage 5-9

becoming inactive 26-5, 28-8

benefits 1-2

call processing 2-2

configuration 5-4

CTI redundancy 46-9

groups

configuring 5-5

described 7-2

illustrated (figure) 7-3

introduction 1-1

key features 1-2

more information 1-3

redundancy 7-1

server, configuring 5-3

supported voice codecs 5-9

voice mail connectivity 30-1

Cisco Unified Communications Manager Assistant

softkey templates

described 44-26

Cisco Unified Communications Manager JTAPI

using credential policy 22-4

using user directory 22-4

Cisco Unified Communications Manager TAPI

using credential policy 22-4

Cisco Unified IP Phones

See also phones

12 SP+, described 44-13

30 VIP, described 44-13

3951 44-13

7902, described 44-12

7905, described 44-11

7906, described 44-11

7910, described 44-11

7911, described 44-10

7912, described 44-10

7914 Expansion Module, described 44-9, 44-10

7940, described 44-8

7941, described 44-8

7960, described 44-7

7961, described 44-7

7970, described 44-7

7971, described 44-7

7985, described 44-12

Cisco Unified IP Conference Station 7935, described 44-13

Cisco Unified IP Conference Station 7936, described 44-12

directories button 44-51

features

abbreviated dial 44-48

audible message waiting indicator 44-33

barge 44-34

call diagnostics and voice quality metrics 44-37

call forward all 44-35

call forward busy 44-36

call forward no answer 44-37

call forward no coverage 44-37

call park 44-37

call pickup 44-38

notification     1

call select 44-39

conference linking 44-39

conference list 44-39

connected number display 44-39

described 44-32

device mobility 44-40

directed call park 44-40

direct transfer 44-40

do not disturb 44-40

hold reversion 44-41

immediate divert 44-41

intercom 44-42

IPv6 44-42

join 44-42

log out of hunt groups 44-43

malicious call ID 44-43

mobile connect and mobile voice access 44-43

monitoring and recording 44-43

peer-to-peer image distribution 44-46

privacy 44-34

quality report tool 44-46

secure tone 44-47

service URL 44-47

speed dial 44-48

identifying TFTP server 10-10

messages button 44-51

overview 44-1

SIP

3951, described 44-13

models supported 44-14

supported models

described (table) 44-7

listed 44-6

that are running SIP

default phone button template (advanced) 44-22

default phone button template (basic) 44-22

NTP reference 5-6

that support SIP

PLAR 42-31

Cisco Unified IP Phone Services

configuration checklist (table) 36-1

dependency records 36-4

guidelines and tips 36-3

more information 36-4

overview 36-1

understanding 36-2

Cisco Unified Mobile Communicator

described 44-15

Cisco Unified Personal Communicator

described 44-15

Cisco Unity

configuration checklist (table) 32-1

connections with the phone system (figure) 32-5

messaging integration

description 32-5

overview 32-1

more information 32-7

system requirements 32-4

Cisco VG200 Voice Gateway 40-7

Cisco VG224 Analog Phone Gateway

configuring 40-7

description 40-7

Cisco VG248 Analog Phone Gateway

configuring 40-5

description 40-5

gateway redundancy 40-21

Cisco Wireless IP Phones

7920, described 44-9

clear filter button

phone search 44-50

closest match routing 17-16

clusters

balanced call processing 6-5

communication between 6-4

compared to groups 7-1

configuration checklist (table) 6-1

database replication 6-3

described 6-2

list of topics 6-1

more information 6-6

overview 6-1

CMI redundancy

described 31-4

illustrated (figure) 31-4

CMLocal date/time group 5-7

codecs

bandwidth used per call (table) 5-10

G.711 5-9

G.723 5-9

G.729 5-9

GSM 5-9

supported by Cisco Unified Communications Manager 5-9

video 45-4

wideband 5-9

common device configurations

described 5-15

search for phones 44-50

common phone profiles

described 44-30

communication between clusters 6-4

compression of voice stream 29-3

Computer Telephony Integration

See CTI

conference bridges

ad hoc

described 25-7

annunciator 25-5

configuration checklist (table) 25-1

dependency records 25-19

meet-me

described 25-7

more information 25-20

overview 25-1

performance monitoring 25-20

troubleshooting 25-20

types (table) 25-5

types in Cisco Unified Communications Manager Administration 25-5

conference chaining 25-15

conference devices

Cisco Conference Bridge (WS-SVC-CMM), described 25-4

MTP WS-X6608 DSP service card 25-5

software, described 25-4

understanding 25-2

video, described 25-4

conference linking

described 44-39

conference list

described 44-39

conference routers

described 25-3

conferences

ad hoc

initiating 25-7

limitations 25-14

described 18-10

meet-me

initiating 25-15

limitations 25-15

party entrance tone 25-15

conferencing

across an IP WAN 29-3

hardware-based 29-4

using Cisco DSP 29-1

video 45-16

configuration

Cisco Unified Communications Manager 5-4

files for devices 11-2

settings

checklist (table) 5-1

list of topics 5-1

configuration checklist

MGCP BRI 40-3

connected line, SIP 42-16

connected name identification, SIP 42-16

connected number display

described 44-39

connected party

presentation settings 17-45

restriction settings 17-45

transformations settings (table) 17-46

counters, video bridge 45-17

credential management 21-4

credential policy

bulk administration 22-3

configuration checklist (table) 22-2

credential caching 22-3

credential history 22-4

credentials data migration 22-5

described 22-1

events 22-4

JTAPI/TAPI support 22-4

logs 22-4

more information 22-5

using with authentication 22-3

CTI

application failure 46-10

applications 46-3

configuration checklist (table) 46-1

controlled devices 46-5

CTIManager

described 46-3

redundancy 46-10

dependency records 46-9

IP phones 46-5

IPv6 support 46-9

list of topics

media termination points 46-4

more information 46-10

ports

described 44-14, 46-5

redundancy 7-5, 46-9

route points 46-5

SIP endpoints 42-32

super provider 46-8

user groups 46-7

user management 46-7

D

database replication

described 6-3

repairing 6-3

troubleshooting 6-3

verifying 6-3

data migration user credentials 22-5

date/time groups

CMLocal 5-7

described 5-7

DDI 17-17

See discard digits instructions (DDI)

dependency records

annunciator 24-6

calling search spaces 15-4

Cisco Unified IP Phone Services 36-4

conference bridge 25-19

CTI 46-9

directory numbers

described 18-13

gateways 40-18

media resource group lists 23-10

media resource groups 23-10

MTP 28-8

partitions 15-4

phones

described 44-52

system-level settings 5-18

time periods 16-3

time schedules 16-3

transcoders 26-6

device control protocols and caller identification support (table) 17-47

device mobility

described 44-40

device pools

described 5-12, 11-3

search for phones 44-50

updating 5-14

devices

accessing TFTP server 10-7

associating to an application user 21-5

associating to an end user 21-6

associating with users 21-5

conference

Cisco Conference Bridge (WS-SVC-CMM) 25-4

software 25-4

understanding 25-2

video 25-4

configuration files 11-2

CTI control 46-5

distributing for redundancy 7-3

firmware loads 11-2

identifying TFTP server 10-9

MTP characteristics 28-7

support

list of topics 11-1

more information 11-6

supported 11-1

transcoders

resetting 26-6

updating firmware loads 11-3

using Cisco TFTP 10-6

using DHCP 10-6

DHCP

alarms 13-4

and devices 10-6

domain name system 13-2

migration 13-3

more information 13-4

server

configuration process 13-3

described 13-1

TFTP 13-3

dial plans

accessing gateways 40-18

dial rules

more information 19-7

overview 19-1

digital signal processor (DSP) 29-1

digital telephony protocols

BRI 41-6

described 41-6

E1 PRI 41-6

QSIG 41-7

T1 PRI 41-6

digit analysis, static

caveats 17-19

configuration tip 17-18

described 17-18

example prior to static digit analysis 17-20

explained 17-19

Unified Communications Manager Assistant example 17-20

directed call park

described 44-40

directories button, configuring 44-51

directory

access 20-3

access for Cisco Unified Communications endpoints 20-6

configuration checklist (table) 20-2, 21-1

extension mobility 21-7

LDAP 5-15

more information 20-7, 21-7

overview 20-1

directory lookup dial rules overview 19-3

directory numbers

active check box 18-8

call forward

busy trigger 18-9, 44-37

no answer ring duration 18-9, 44-37

call forward information display 18-9, 44-35

characteristics 18-3

conference 18-10

configuration checklist (table) 18-1

dependency records

described 18-13

direct transfer 18-11

features

call forward 18-9

call waiting 18-10

listed 18-8

find all directory numbers 18-13

join 18-11

making and receiving multiple calls 18-10

managing 18-8

more information 18-13

overview 18-1

search tips 18-12

shared line appearance 18-4

shared line appearance restrictions 18-7

transfer 18-10

update directory number of all devices sharing this line check box 18-8

direct transfer

described 18-11, 44-40

discard digits instructions (DDI) 17-17

configuring 17-28

explained (table) 17-28

DND

described 44-40

DNs

See directory numbers

DPA 7630/7610

functionality 33-2

illustrated (figure) 33-2

purpose 33-2

understanding 33-1

using SMDI 33-2, 33-3

Drop Ad Hoc Conference service parameter 25-11

DSCP

marking 45-15

SIP 42-32

DTMF digits

SIP devices 42-12

E

E&M signaling

delay dial 41-5

immediate start 41-5

wink start 41-4

E1 CAS 41-5

E1 Primary Rate Interface (E1 PRI) 41-6

E1 Primary Rate Interface (PRI) 40-4

Effective Access Privileges For Overlapping User Groups and Roles enterprise parameter 4-3

end user

associating devices 21-6

configuration checklist (table) 21-1

described 21-1, 21-3

more information 21-7

enterprise parameters

described 5-18

Effective Access Privileges For Overlapping User Groups and Roles 4-3

user groups 4-3

expansion module

Cisco Unified IP Phone 7914 44-9, 44-10

extension mobility

described 37-1

user device profile 21-7

user directory 21-7

external calls

forwarding 17-13

F

features

call park 34-1

Cisco Unified Communications Manager Assistant 39-1

Cisco Unified IP Phone Services

directed call park 34-1

extension mobility overview 37-1

music on hold (MOH) 27-1

phone button features (table) 44-23

phone login overview 37-1

fields requiring route patterns (table) 17-27

firmware loads

described 11-2

updating 11-3

Foreign Exchange Office (FXO) 40-4, 41-3

Foreign Exchange Station (FXS) 40-4, 41-3

forwarding

internal and external calls 17-13

FXO 40-4, 41-3

FXS 40-4, 41-3

G

G.711 5-9

G.723 5-9

G.729 5-9

g.clear codec

SIP trunks 42-18

gatekeepers

and call admission control (figure) 8-11

configuration checklist (table) 8-3

configuring 8-12

configuring in Cisco Unified Communications Manager 8-13, 43-5

configuring on the router 8-12

described 8-10

H.323 45-8

gateways

Catalyst 4000 Access Gateway Module 40-10

Catalyst 4224 gateway 40-10

Catalyst 6000 configuration illustrated (figure) 29-7

Catalyst 6000 FXS Analog Interface Module 40-9

Catalyst 6000 T1/E1 and Services Module 40-8

Cisco Communication Media Module 40-9

Cisco IOS H.323 devices 40-10

Cisco voice gateways 40-4

configuration checklist (table) 40-2

dependency records 40-18

failover and fallback 40-19

H.323 devices 40-10

identifying TFTP server 10-9

models (table) 40-11

more information 40-23

overview 40-1

port types (table) 40-11

related to dial plans 40-18

signaling protocols (table) 40-11

standalone

VG200 voice 40-7

VG224 analog phone 40-7

VG248 analog phone 40-5

summary of voice gateways (table) 40-11

timer parameter for video 45-16

trunk interfaces (table) 40-11

ground-start signaling 41-4

groups, Cisco Unified Communications Manager

compared to clusters 7-1

components of 7-2

configuring 5-5

illustrated (figure) 7-3

groups, date/time 5-7

GSM 5-9

H

H.323

call processing 45-8

Cisco IOS gateways 40-10

clients 44-14

configuration notes 45-8

dynamic addressing 45-7

gateways 40-10

IOS gateway redundancy 40-20

registering with gatekeeper 45-8

trunk interaction for video 45-15

used in voice gateways 41-1

video 45-7

hold

viewing held calls on shared lines 18-4

hold reversion

described 44-41

hookflash transfer 40-8

hub-and-spoke topology 8-1

hunting

described 17-12

example 17-12

maximum hunt timer 17-13

personal preferences 17-13

hunt lists

described 17-10

hunt group logoff notification service parameter 17-15

log out of hunt groups 17-14

log out of hunt groups softkey 17-14

non-shared-line operation 17-15

shared-line operation 17-15

hunt pilots

and automated alternate routing 17-4

described 17-11

wildcards 17-25

I

identification services

QSIG supplementary service, described 41-12

immediate divert

described 44-41

Intelligent Bridge Selection 25-16

intercluster communication 6-4

intercluster voice mail 30-2

intercom

described 44-42

internal calls

forwarding 17-13

international escape character +

benefits 17-21

configuring + 17-23

configuring \+ 17-22

gateway and trunk support 17-24

phone support 17-24

speed dial support 17-24

SRST support 17-24

String + on Outbound Calls service parameter 17-24

internet ecosystem 2-1

introduction to Cisco Unified Communications Manager 1-1

IP Phones

See Cisco Unified IP Phones

IP Phone Services

See Cisco Unified IP Phone Services

IP telephony protocols

more information 41-15

understanding 41-1

J

join

described 18-11, 44-42

party entrance tone 18-11

JTAPI

See Cisco Unified Communications Manager JTAPI

L

LDAP

described 5-15

directory

more information 20-7

overview 20-1

licensing

adjunct devices 14-3

alarms 14-8

and the Cisco CallManager service 14-8

applications 14-3

calculations 14-4

Cisco IP Communicator 14-3

Cisco Unified Mobile Communicator 14-4

Cisco Unified Mobility 14-4

license file

contents 14-5

sample license files 14-5

more information 14-9

overview 14-1

phones 14-2

software license version 14-8

splitting licenses 14-7

starter licenses 14-8

status notification 14-8

linear ad hoc conference linking 25-9

line groups

described 17-10

load, firmware 11-2

load balancing

distributing devices 7-3

explained 6-5

local route groups 17-10

locations

and call admission control (figure) 8-5

and regions 5-11

configuration checklist (table) 8-2, 9-2

described 8-4

interaction with regions 8-6

interaction with regions (figure) 8-7

used in admission control 8-1

video 45-14

logging missed calls for shared lines 18-4

log out of hunt groups

described 17-14, 44-43

softkey 17-14

loop-start signaling 41-4

M

malicious call ID

described 44-43

master TFTP server

sending files to the master TFTP server 10-12

maximum hunt timer 17-13

media control 23-3

Media Gateway Control Protocol (MGCP) 41-2

media resource group lists

configuration checklist (table) 23-1

dependency records 23-10

described 23-9

media resource groups

configuration checklist (table) 23-1

dependency records 23-10

described 23-8

media resource manager

managing MTPs 28-3

using to manage transcoders 26-3

media resources

call control 23-3

described 23-2

management 23-1

media control 23-3

media resource group lists 23-9

media resource groups 23-8

media termination point control 23-3

more information 23-11

music on hold control 23-4

overview 23-1

redundancy 7-5

unicast bridge control 23-4

media termination points

See MTP

meet-me conferences

description 25-7

initiating 25-15

limitations 25-15

party entrance tone 25-15

messages button 44-51

message waiting

description 30-4

indication 30-4

messaging, Cisco Unity

integration description 32-5

integration overview 32-1

MGCP

BRI

call flow (figure) 40-8

configuring 40-3

described 41-2

gateway redundancy 40-20

migrating phones 44-31

missed calls

logging missed calls for shared lines 18-4

MLPP

described 5-17

Resource Priority Namespace Network Domains 42-20

SIP trunks and VoSIP 42-20

mobile connect and mobile voice access

described 44-43

modifying files 10-14

MOH

described 27-1

MOH control 23-4

monitoring and recording

described 44-43

MTP

avoiding call failure/user alert 28-7

Cisco Unified Communications Manager becomes inactive 28-8

configuration checklist (table) 28-1

control 23-3

CTI 46-4

dependency records 28-8

device characteristics 28-7

failover and fallback 28-8

managing with media resource manager 28-3

more information 28-9

overview 28-1

planning configuration 28-6

resetting registered devices 28-8

SIP 42-3

SIP devices 42-4

supplementary services for a SIP call 42-13

system requirements and limitations 28-7

transcoding services 29-2

types (table) 28-5

understanding 28-2

using transcoders 26-3

WS-X6608 DSP service card 25-5

multisite WAN

using centralized MTP transcoding (figure) 29-4

music on hold

See MOH

N

network video 45-5

NM-HD supported gateways 29-8

NM-HDV2 supported gateways 29-8

NM-HDV supported gateways 29-8

nonlinear ad hoc conference linking 25-10

Non-linear Ad Hoc Conference Linking Enabled service parameter 25-13

normalization

calling party 17-20

NTP SIP 42-32

O

on-hook call transfer 44-44

overview

of Cisco Unified Communications Manager 1-1

of system configuration 3-1

P

parameters

enterprise

described 5-18

Effective Access Privileges For Overlapping User Groups and Roles 4-3

user groups 4-3

service

described 5-18

Maximum Phone FallBack Queue Depth 44-52

Message Waiting Lamp Policy 30-5

partitions

dependency records 15-4

examples 15-3

explained 15-1

guidelines and tips 15-3

list of topics 15-1

more information 15-4

name limitations 15-4

party entrance tone 25-15

conferences 25-15

join 18-11

path replacement

described 41-13

peer-to-peer image distribution

described 44-46

performance monitoring counters

video 45-17

personal preferences 17-13

phone button templates

12 series, default template 44-21

30 SP+, default template 44-21

30 VIP, default template 44-21

7902, default template 44-21

7905 SCCP, default template 44-21

7905 SIP, default template 44-21

7906 SCCP, default template 44-21

7906 SIP, default template 44-21

7910, default template 44-21

7911 SCCP, default template 44-20

7911 SIP, default template 44-20

7912 SCCP, default template 44-20

7912 SIP, default template 44-20

7920, default template 44-20

7931, default template 44-20

7940 SCCP, default template 44-20

7940 SIP, default template 44-20

7941 G-GE SCCP, default template 44-20

7941 SCCP, default template 44-20

7941 SIP, default template 44-20

7960 SCCP, default template 44-19

7960 SIP, default template 44-20

7961 G-GE SCCP, default template 44-19

7961 SCCP, default template 44-19

7961 SIP, default template 44-19

7970 SCCP, default template 44-19

7970 SIP, default template 44-19

7971 SCCP, default template 44-19

7971 SIP, default template 44-19

7985, default template 44-19

analog phone, default template 44-22

ATA 186, default template 44-22

Cisco IP Communicator, default template 44-22

Cisco TelePresence, default template 44-22

conference station 7935, default template 44-21

conference station 7936, default template 44-21

IP-STE, default template 44-22

ISDN BRI Phone, default template 44-22

programmable line keys 44-25

third-party SIP device, default template 44-22

Unified Communicator SIP, default template 44-22

VGC phone, default template 44-22

VGC Virtual, default template 44-22

phone login

described 37-1

phone NTP reference

configuring for phones that are running SIP 5-6

phones

See also Cisco Unified IP Phones

administration tips 44-49

associating with users 44-49

ATA 186 47-2

button templates

default 44-18

described 44-17

guidelines 44-22

listed by model (table) 44-19

Cisco Unified IP Phone Services 36-1

common phone profiles 44-30

dependency records

described 44-52

failover and fallback 44-53

features

Cisco Unified IP 44-33

described (table) 44-23

privacy 44-34

find all phones 44-50

IPv6 support 44-42

licensing 14-2

methods for adding 44-30

migrating 44-31

more information 44-53

prime line support for answering calls 44-44

SCCP configuration checklist (table) 44-2

search by authentication string 44-50

search by calling search space 44-49

search by call pickup group 44-50

search by common device configuration 44-50

search by description 44-49

search by device name 44-49

search by device pool 44-50

search by device protocol 44-50

search by device type 44-50

search by directory number 44-49

search by LSC status 44-50

search by security profile 44-50

search criteria 44-50

search tips 44-49

SIP configuration checklist (table) 44-2

softkey templates

add application 44-27

configure softkey layout 44-27

described 44-26

PLAR

for Cisco phones that support SIP 42-31

for Cisco Unified IP Phones that support SIP 42-31

SIP dial rules 19-7

ports

configuring for SMDI 31-3

CTI

described 44-14

presentation settings

calling party 17-42

connected party 17-45

preservation of calls

explained 11-4

scenarios (table) 11-5

prime line

support for answering calls 44-44

support for voice messaging 30-5

privacy

described 44-34

private line automatic ringdown

See PLAR

privileges

roles 4-2

profiles

Cisco IP SoftPhone 21-7

common phone 44-30

programmable line keys

overview 44-25

protocols

analog telephony 41-3

H.323 30-1, 41-1

MGCP 41-2

Session Initiation Protocol (SIP) 41-3

Skinny Client Control Protocol 40-5, 41-2

Skinny Client Control Protocol (SCCP) Gateway Protocol 40-20

Skinny Gateway Protocol 40-18

Q

QoS enforcement 23-5

QSIG

Annex M.1 41-8

basic call feature 41-8

basic call setup 41-8

call completion 41-9

call diversion (rerouting) 41-9

call transfer 41-10

Cisco Unified Communications Manager interface 41-15

compatibility with older versions (ECMA) 41-11

facility selection and reservation 41-11

identification services 41-12

message tunneling 41-8

message waiting indication (MWI) service 41-13

overview 41-7

path replacement 41-13

supplementary services

call completion (Cisco Call Back), described 41-9

call diversion (forwarding) 41-9

call transfer 41-10

identification 41-12

path replacement 41-13

Q signaling

See QSIG

quality of sound 8-1

quality report tool

described 44-46

R

redirecting dial number identification service 42-17

redundancy

and distributed call processing (figure) 7-4

Cisco VG248 40-21

CMI

described 31-4

illustrated (figure) 31-4

CTI 7-5, 46-9

CTI and Cisco Unified Communications Manager 46-9

CTIManager 46-10

IOS H.323 gateways 40-20

list of topics 7-1

MGCP gateway 40-20

more information 7-5

of media resources 7-5

support for gateways 40-19

types of 7-1

with distributed call processing 7-3

regions

and call admission control 5-11

and locations 5-11

described 5-7

example (figure) 5-11

interaction with locations 8-6

interaction with locations (figure) 8-7

SIP devices with MTP 42-4

used with admission control 8-6

used with admission control (figure) 8-7

video 45-14

requirements

Cisco Unity 32-4

restriction settings

calling party 17-42

connected party 17-45

RFC4028 session timers 42-30

roles

access privileges 4-2

described 4-1, 4-2

enterprise parameters 4-3

more information 4-4

overview 4-1

standard 4-4

route groups

described 17-5

local

and called party transformations 17-10

related to dial plans 40-18

route lists

described 17-5

types, example (figure) 17-6

route patterns

closest match routing 17-16

considerations for using 17-6

described 17-6

fields in Cisco Unified Communications Manager (table) 17-27

usage 17-7

using the @ wildcard character 17-16

wildcards 17-25

route plans

and Cisco Analog Access Gateways (figure) 17-9

and Cisco Digital Access Gateways (figure) 17-8

more information 17-48

overview 17-4

report 17-48

understanding 17-1

routers, conference

hardware 25-3

routing

automated alternate

described 17-2

closest match 17-16

log out of hunt groups 17-14

time-of-day 16-1

dependency records 16-3

for end users 16-2

more information 16-3

time periods 16-1

time schedules 16-2

understanding 16-1

RSVP

call detail records 9-23

call transfer (example) 9-20

caveats 9-6

configuration checklist (table) 9-2

configuring 9-8

IPv6 support 9-16

migrating to 9-14

MLPP support (examples) 9-22

more information 9-25

music on hold interaction (example) 9-18

overview 9-3

shared-line support (example) 9-17

troubleshooting

alarms 9-24

performance monitoring counters 9-23

trace 9-24

video support 45-14

S

SCCP auto-registration 12-4

search

by authentication string 44-50

by calling search space 44-49

by call pickup group 44-50

by common device configuration 44-50

by description 44-49

by device name 44-49

by device pool 44-50

by device protocol 44-50

by device type 44-50

by directory number 18-12, 44-49

by LSC status 44-50

by security profile 44-50

for all directory numbers in the database 18-13

for all phones in the database 44-50

for directory numbers 18-12

for phones 44-49

search criteria 44-50

secure tone

described 44-47

security profiles

search for phones 44-50

SIP trunk 42-7

server, Cisco Unified Communications Manager

configuring 5-3

Serviceability

and video 45-16

service parameters

Advanced Ad Hoc Conference Enabled 25-12

Automated Alternate Routing Enable 17-3

blocking transfer capabilities 43-9

call classification 43-9

CFA Destination Override 18-9, 44-35

described 5-18

Drop Ad Hoc Conference 25-11

hunt group logoff notification 17-15

Maximum Phone FallBack Queue Depth 44-52

Message Waiting Lamp Policy 30-5

Non-linear Ad Hoc Conference Linking Enabled 25-13

Show Line Group Member DN in finalCalledPartyNumber CDR Field 17-13

trusted relay point 23-6

service URL

described 44-47

Session Initiation Protocol (SIP)

understanding 42-1

settings

called party transformations

configuring 17-39

explained (table) 17-40

calling party transformations

explained (table) 17-37, 17-44

configuring

checklist (table) 5-1

described 5-1

connected party transformations

explained (table) 17-46

special characters 17-21

shared line appearance

active check box 18-8

described 18-4

logging missed calls to shared line 18-4

restrictions 18-7

update directory number of all devices sharing this line check box 18-8

viewing held calls on shared line 18-4

shared lines

with hunt lists 17-15

signaling protocols, gateway 40-11

Simplified Message Desk Interface

See SMDI

Simplified Message Desk Interface (SMDI) 30-2

SIP

3PCC 42-27

ad hoc conference settings 25-13

B2BUA 42-25

basic calls between SIP endpoints and Cisco Unified Communications Manager 42-11

call forward 42-14

call hold 42-14

call identification services 42-14

calling line and name identification presentation 42-15

call transfer 42-14

Cisco Unified Communications Manager functionality supported by phones that are running SIP 42-30

Cisco Unified Communications Manager support for Cisco SIP endpoints 42-27

configuring trunk for video calls 45-14

connected line and name identification presentation 42-16

description of Cisco Unified Communications Manager and SIP 42-2

dial plans 42-30

diversion header 42-28

DSCP 42-32

DTMF Relay calls between SIP endpoints and Cisco Unified Communications Manager 42-12

endpoints

CTI support 42-32

supplementary services 42-14

forwarding DTMF digits 42-12

functions and features in Cisco Unified Communications Manager 42-10

join header 42-29

more information 42-35

networking 42-2

network time protocol 42-32

protocol 41-3

PUBLISH

configuration tips 42-23

service parameters 42-24

REFER 42-28

remotecc 42-29

remote party ID (RPID) header 42-28

replaces and referred-by headers 42-28

replaces header 42-28

RFC3261 42-27

RFC3262 42-27

RFC3264 42-27

RFC3265 + dialog package 42-29

RFC3265 + KPML package 42-29

RFC3265 + presence package 42-29

RFC3265 + RFC3842 MWI package 42-29

RFC3311 42-27

RFC3514 42-28

RFC4028 session timers 42-30

RNDIS 42-17

service parameters 42-4

SIP PUBLISH 42-21

softkey handling 42-31

supplementary services 42-13

timers and counters 42-5

trunk configuration checklist (table) 42-1

understanding 42-1

using MTP devices 42-3

video 45-13

SIP autoregistration 12-4

SIP dial rules

dial rule parameters 19-5

dial rule patterns 19-5

overview 19-4

PLAR 19-7

SIP endpoints

overview 42-25

SIP phones

See Cisco Unified IP Phones

SIP

SIP profile

Cisco SIP endpoints 42-32

SIP trunks 42-7

SIP standards

Cisco endpoints 42-27

SIP trunks

between Cisco Unified Communications Manager 4.x and 6.x systems 42-8

MLPP for VoSIP 42-20

PUBLISH

configuration tips 42-23

security profiles 42-7

SIP profile 42-7

SIP PUBLISH 42-21

support for secured V.150.1 MoIP 42-20

Skinny Client Control Protocol

described 41-2

used by Cisco VG248 40-5

video 45-13

video bridging 45-13

Skinny Client Control Protocol (SCCP) Gateway Protocol 40-20

Skinny Gateway Protocol 40-18

SMDI

configuration checklist (table) 31-1

integration requirements 31-2

migration with DPA 7630/7610 33-2, 33-3

more information 31-5

port configuration 31-3

PSTN gateway interfaces 30-2

voice mail integration 30-2

softkeys

log out of hunt groups 17-14

SIP 42-31

softkey templates

call states described (table) 44-28

layout (figure) 44-29

operation 44-29

SoftPhone

See Cisco IP SoftPhone

softphone 44-14

sound quality 8-1

special characters

configuring 17-21

described (table) 17-26

explained 17-25

international escape character + 17-21

speed dial

described 44-48

standard roles 4-4

standards, SIP 42-27

standard user groups 4-4

static digit analysis

caveats 17-19

configuration tip 17-18

described 17-18

example prior to static digit analysis 17-20

explained 17-19

Unified Communications Manager Assistant example with static digit analysis 17-20

supplementary services

initiated by SIP endpoint 42-14

supported devices 11-1

switch-based gateways 40-8

system configuration

for complete IP telephony system

overview 3-1

overview checklist (table) 3-1

more information 3-5

overview 3-1

system-level configuration settings 5-1

T

T1 CAS 41-5

T1 Primary Rate Interface (PRI) 40-4

T1 Primary Rate Interface (T1 PRI) 41-6

telephony, video 45-3

templates, phone button

12 series, default 44-21

30 SP+, default 44-21

30 VIP, default 44-21

7902, default 44-21

7905 SCCP, default 44-21

7905 SIP, default 44-21

7906 SCCP, default 44-21

7906 SIP, default 44-21

7910, default 44-21

7911 SCCP, default 44-20

7911 SIP, default 44-20

7912 SCCP, default 44-20

7912 SIP, default 44-20

7920, default 44-20

7931, default 44-20

7940 SCCP, default 44-20

7940 SIP, default 44-20

7941 G-GE SCCP, default 44-20

7941 SCCP, default 44-20

7941 SIP, default 44-20

7960 SCCP, default 44-19

7960 SIP, default 44-20

7961 G-GE SCCP, default 44-19

7961 SCCP, default 44-19

7961 SIP, default 44-19

7970 SCCP, default 44-19

7970 SIP, default 44-19

7971 SCCP, default 44-19

7971 SIP, default 44-19

7985, default 44-19

analog phone, default 44-22

ATA 186, default 44-22

Cisco IP Communicator, default 44-22

Cisco TelePresence, default 44-22

conference station 7935, default 44-21

conference station 7936, default 44-21

default 44-18

described 44-17

guidelines 44-22

IP-STE, default 44-22

ISDN BRI phone, default 44-22

listed by model (table) 44-19

third-party SIP device, default 44-22

Unified Communicator SIP, default 44-22

VGC phone, default 44-22

VGC Virtual, default 44-22

templates, softkey

add application 44-27

configure softkey layout 44-27

described 44-26

layout (figure) 44-29

operation 44-29

TFTP

alternate Cisco file server fields 10-11

alternate Cisco file servers 10-11

centralized TFTP 10-11, 10-12, 10-13

configuration checklist (table) 10-2

configuration files 11-2

configuration tips

alternate Cisco file server fields 10-13

configuring a redundant or load-sharing TFTP server 10-11

customizing files 10-14

gateways 10-9

IP phones 10-10

list of topics 10-1

master TFTP server 10-12

more information 10-14

multiple cluster environment 10-11

overview 10-1

process overview for Cisco IP phones using SIP 10-4

process overview for SCCP devices 10-3

server

accessing 10-7

identifying 10-9

understanding 10-6

time-of-day routing 16-1

dependency records 16-3

for end users 16-2

more information 16-3

time periods 16-1

time schedules 16-2

understanding 16-1

time periods

dependency records 16-3

explained 16-1

more information 16-3

time schedules

dependency records 16-3

explained 16-2

more information 16-3

time zones 5-7

tones 24-5

tools, administrator

BAT 48-1

CAR 48-2

Cisco Unified Serviceability 48-1

more information 48-3

overview 48-1

transcoders

configuration checklist (table) 26-1

dependency records 26-6

failover and fallback 26-5

managing with media resource manager 26-3

more information 26-7

overview 26-1

performance monitoring 26-7

resetting registered devices 26-6

troubleshooting 26-7

types in Cisco Unified Communications Manager Administration 26-4

understanding 26-2

using as MTPs 26-3

transcoding

centralized MTP and conferencing services (figure) 29-4

IP-to-IP packet 29-3

IP-to-IP packet across trunks 29-4

IP-to-IP packet and voice compression 29-3

using Cisco DSP 29-1

transfer

blocking by using service parameters 43-9

described 18-10

on hook 44-44

transformations

called party 17-35

and local route groups 17-10

calling party 17-35, 17-36

translation patterns

and called party transformations settings 17-39

and calling party presentation and restriction settings 17-42

and calling party presentation settings (table) 17-44

and connected party presentation and restriction settings 17-45

and connected party presentation settings (table) 17-46

and route plan report 17-48

non-urgent priority 17-17

urgent priority 17-17

use for failover 17-18

Trivial File Transfer Protocol (TFTP) 10-1

TRP

See trusted relay point

trunk interfaces

BRI 40-4, 41-6

E1 CAS 41-5

E1 PRI 40-4, 41-6

FXO 40-4, 41-3

FXS 40-4, 41-3

QSIG 41-7

signaling

E&M 41-4

ground start 41-4

loop start 41-4

T1 CAS 40-4, 41-5

T1 PRI 40-4, 41-6

trunks

associated route groups 43-10

call classification settings (table) 43-8

configuration 43-5

configuration checklist (table) 8-3, 43-1

configuring in Cisco Unified Communications Manager 8-13, 43-5

configuring on the router 8-12

configuring transfer 43-8

configuring transfer using call classification service parameter 43-9

dependency records 43-10

described 8-10

gatekeeper controlled 43-5

more information 43-10

non-gatekeeper controlled 43-6

overview 43-1

SIP, security profiles 42-7

SIP configuration checklist 42-1

transferring calls 43-8

types

H.225 gatekeeper controlled 43-6

intercluster gatekeeper controlled 43-6

intercluster non-gatekeeper controlled 43-7

overview 43-6

SIP 43-7

trusted relay point

explained 23-5

insertion 23-6

service parameter 23-6

U

unicast bridge control 23-4

Unity

See Cisco Unity

user

application

associating devices 21-5

configuration checklist (table) 21-1

described 21-1, 21-2

more information 21-7

configure phone features 44-52

end

associating devices 21-6

configuration checklist (table) 21-1

described 21-1, 21-3

more information 21-7

user alert, avoiding 28-7

user directory

configuration checklist (table) 21-1

extension mobility 21-7

more information 21-7

user groups

CTI 46-7

described 4-1, 4-3

enterprise parameters 4-3

more information 4-4

overview 4-1

standard 4-4

user management, CTI 46-7

user options

Cisco Unified CM User Options 44-52

user profiles 21-5

V

V.150.1

MoIP support over secured SIP trunks 42-20

video

alternate routing 45-15

and Serviceability 45-16

bandwidth management 45-14

bridge counters 45-17

call details records 45-18

calling routing 45-16

calls 45-4

codecs 45-4

conference control 45-16

conference devices 25-4

configuration checklist (table) 45-2

configuring SIP trunk for calls 45-14

DSCP marking 45-15

gateway timer parameter 45-16

H.323 45-7

locations 45-14

more information 45-18

network 45-5

network example (figure) 45-5

other configuration 45-15

performance monitoring counters 45-17

phone configuration 45-15

regions 45-14

RSVP support 45-14

SIP 45-13

Skinny Client Control Protocol 45-13

Skinny Client Control Protocol bridging 45-13

telephony 45-3

trunk interaction with H.323 client 45-15

understanding 45-1

video phones

Cisco Unified IP Phone 7985 44-12

viewing held calls on shared lines 18-4

voice codecs

bandwidth used per call (table) 5-10

G.711 5-9

G.723 5-9

G.729 5-9

GSM 5-9

supported by Cisco Unified Communications Manager 5-9

wideband 5-9

voice compression 29-3

voice gateways

See gateways

voice mail

access

directly connected 30-2

overview 30-2

call forwarding

in multiple systems 30-7

intercluster trunk, example 30-8

intracluster trunk, examples 30-7

call transfer 30-8

configuring messages button 44-51

connectivity

more information 30-8

to Cisco Unified Communications Manager 30-1

gateway-based 30-2

interfaces

intercluster 30-2

overview 30-1

PSTN gateway 30-1

Skinny Protocol 30-1

message waiting configuration 30-4

message waiting indication 30-4

pilot numbers 30-3

prime line support for 30-5

profiles 30-3

SMDI

configuration checklist (table) 31-1

integration

requirements for integration 31-2

voice messaging

See voice mail

voice quality 8-1

W

wideband 5-9

wildcards

described (table) 17-26

for hunt pilots 17-25

for route patterns 17-25

using @ in route patterns 17-16