Cisco Unified Communications Manager Administration Guide, Release 7.1(2)
Recording Profile Configuration
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Recording Profile Configuration

Table Of Contents

Recording Profile Configuration

Recording Profile Configuration Settings

Finding a Recording Profile

Configuring a Recording Profile

Deleting a Recording Profile

Related Topics


Recording Profile Configuration


To provision line appearances of agents for call recording, administrators create one or more call recording profiles. The administrator then selects a recording profile for a line appearance.

To create a recording profile, a Cisco Unified Communications Manager administrator chooses Device > Device Settings > Recording Profile in Cisco Unified Communications Manager Administration.

Use the following topics to configure recording profiles:

Recording Profile Configuration Settings

Finding a Recording Profile

Configuring a Recording Profile

Deleting a Recording Profile

Related Topics

Recording Profile Configuration Settings

To provision line appearances of agents for call recording, you create one or more call recording profiles. You then select a recording profile for a line appearance.

To create a recording profile, a Cisco Unified Communications Manager administrator chooses Device > Device Settings > Recording Profile in Cisco Unified Communications Manager Administration.

Table 105-1 describes the recording profile configuration settings. For related procedures, see the "Related Topics" section.

Table 105-1 Recording Profile Configuration Settings 

Field
Description

Name

Enter a name to identify the recording profile.

Recording Calling Search Space

From the drop-down list box, choose the calling search space that contains the partition of the route pattern that is associated with the SIP trunk that is configured for the recorder.

Recording Destination Address

Enter the directory number (DN) or the URL of the recorder that associates with this recording profile.


Finding a Recording Profile

Because you may have several recording profiles in your Cisco Unified Communications Manager cluster, Cisco Unified Communications Manager lets you locate specific recording profiles on the basis of specific criteria. Use the following procedure to locate recording profiles.


Note During your work in a browser session, Cisco Unified Communications Manager Administration retains your recording profile search preferences. If you navigate to other menu items and return to this menu item, Cisco Unified Communications Manager Administration retains your recording profile search preferences until you modify your search or close the browser.


Procedure


Step 1 Choose Device > Device Settings > Recording Profile.

The Find and List Recording Profiles window displays. Records from an active (prior) query may also display in the window.

Step 2 To find all records in the database, ensure the dialog box is empty; go to Step 3.

To filter or search records

From the first drop-down list box, select a search parameter.

From the second drop-down list box, select a search pattern.

Specify the appropriate search text, if applicable.


Note To add additional search criteria, click the + button. When you add criteria, the system searches for a record that matches all criteria that you specify. To remove criteria, click the - button to remove the last added criterion or click the Clear Filter button to remove all added search criteria.


Step 3 Click Find.

All matching records display. You can change the number of items that display on each page by choosing a different value from the Rows per Page drop-down list box.


Note You can delete multiple records from the database by checking the check boxes next to the appropriate record and clicking Delete Selected. You can delete all configurable records for this selection by clicking Select All and then clicking Delete Selected.


Step 4 From the list of records that display, click the link for the record that you want to view.


Note To reverse the sort order, click the up or down arrow, if available, in the list header.


The window displays the item that you choose.


Additional Information

See the "Related Topics" section.

Configuring a Recording Profile

To configure a recording profile, use the following procedure.

Procedure


Step 1 Choose Device > Device Settings > Recording Profile.

The Find and List Recording Profiles window displays.

Step 2 Perform one of the followings tasks:

To add a new recording profile, click the Add New button and continue with Step 3.

To update an existing recording profile, locate the appropriate recording profile as described in "Finding a Recording Profile" section and continue with Step 3.

Step 3 Enter the appropriate settings as described in Table 105-1.

Step 4 Click Save.


Additional Information

See the "Related Topics" section.

Deleting a Recording Profile

To delete a recording profile, use the following procedure.

Before You Begin

You cannot delete a recording profile that a line appearance uses. To find out which line appearances are using the recording profile, choose Dependency Records from the Related Links drop-down list box that is on the Recording Profile Configuration window. If the dependency records are not enabled for the system, the dependency records summary window displays a message. For more information about dependency records, see the "Accessing Dependency Records" section on page A-2. If you try to delete a recording profile that is in use, Cisco Unified Communications Manager displays a message. Before deleting a recording profile that is currently in use, you must perform either or both of the following tasks:

Assign a different recording profile to any line appearances that are using the recording profile that you want to delete.

Delete the line appearances that are using the recording profile that you want to delete.

Procedure


Step 1 To locate the recording profile that you want to delete, follow the procedure in "Finding a Recording Profile" section.

Step 2 Check the check box next to the recording profiles that you want to delete. To select all the recording profiles in the window, check the check box in the matching records title bar.

Step 3 Click Delete Selected.

Step 4 To confirm your selection, click OK.


Additional Information

See the "Related Topics" section.

Related Topics

Recording Profile Configuration Settings

Finding a Recording Profile

Configuring a Recording Profile

Deleting a Recording Profile