Cisco Unified Communications Manager Administration Guide, Release 7.1(2)
IP Phone Services Configuration
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IP Phone Services Configuration

Table Of Contents

IP Phone Services Configuration

IP Phone Service Configuration Settings

IP Phone Service Parameter Settings

Finding an IP Phone Service

Configuring an IP Phone Service

Deleting an IP Phone Service

Configuring an IP Phone Service Parameter

Deleting an IP Phone Service Parameter

Adding an IP Phone Service to a Phone Button

Related Topics


IP Phone Services Configuration


Using Cisco Unified Communications Manager Administration, you define and maintain the list of IP phone services to which users can subscribe at their site. IP phone services comprise XML applications that enable the display of interactive content with text and graphics on Cisco Unified IP Phones 7970, 7960, 7940, 7912, and 7905.


Note Cisco Unified IP Phones 7912 and 7905 only support text-based XML applications.


Cisco Unified Communications Manager provides sample IP phone services applications. You can also create customized Cisco Unified IP Phone applications for your site.

After you configure the list of services, you can add services to the phones in the database and assign them to phone buttons. In Cisco Unified Communications Manager Administration, you can view and modify settings for phones and device profiles. Users can log on to the Cisco Unified CM User Options application and subscribe to these services for their Cisco Unified IP Phones.

This section covers the following topics:

IP Phone Service Configuration Settings

IP Phone Service Parameter Settings

Finding an IP Phone Service

Configuring an IP Phone Service

Deleting an IP Phone Service

Configuring an IP Phone Service Parameter

Deleting an IP Phone Service Parameter

Adding an IP Phone Service to a Phone Button

Related Topics

IP Phone Service Configuration Settings

Using Cisco Unified Communications Manager Administration, you define and maintain the list of IP phone services to which users can subscribe at their site. IP phone services comprise XML applications that enable the display of interactive content with text and graphics on Cisco Unified IP Phones 7970, 7960, 7940, 7912, and 7905.


Note Cisco Unified IP Phones 7912 and 7905 only support text-based XML applications.


Cisco Unified Communications Manager provides sample IP phone services applications. You can also create customized Cisco Unified IP Phone applications for your site.

After you configure the list of services, you can add services to the phones in the database and assign them to phone buttons. In Cisco Unified Communications Manager Administration, you can view and modify settings for phones and device profiles. Users can log on to Cisco Unified CM User Options and subscribe to these services for their Cisco Unified IP Phones.

Table 100-1 describes the IP phone service configuration settings. See Table 100-2 for information about the IP phone service parameter settings. For more information about related procedures, see the "Related Topics" section.

Table 100-1 IP Phone Service Configuration Settings 

Field
Description
Service Information

Service Name

Enter the name of the service as it will display on the menu of available services in Cisco Unified CM User Options. Enter up to 32 characters for the service name.

For Java MIDlet services, the service name must exactly match the name that is defined in the Java Application Descriptor (JAD) file.

ASCII Service Name

Enter the name of the service to display if the phone cannot display Unicode.

Service Description

Enter a description of the content that the service provides.

Service URL

Enter the URL of the server where the IP phone services application is located. Make sure that this server remains independent of the servers in your Cisco Unified Communications Manager cluster. Do not specify a Cisco Unified Communications Manager server or any server that is associated with Cisco Unified Communications Manager (such as a TFTP server or directory database publisher server).

For the services to be available, the phones in the Cisco Unified Communications Manager cluster must have network connectivity to the server.

 

Service Category

Select a service application type (XML or Java MIDlet).

Service Type

Select whether the service will be provisioned to the Services, Directories, or Messages button.

Service Vendor

For Java MIDlet services, enter the service vendor that exactly matches the vendor that is defined in the JAD file.

For XML services, you can leave this field blank.

Service Version

You can leave this field blank for XML and Java MIDlet services. If you enter a value for a Java MIDlet service, the value must exactly match the version that is defined in the JAD file; otherwise, the MIDlet will not install or execute.

Enable

Select this check box to enable the service, or deselect the check box to disable the service without deleting it.

Note You cannot delete default services. Use this field if a default service exists, but you do not want to make it available for subscription.

Enterprise Subscriptions

Select this check box to automatically provision the new service to all devices in the enterprise without requiring individual subscription. If this option is selected, the service automatically gets provisioned and does not get presented for user subscription.

Note Be aware that this check box is available for selection only when the service is created. You cannot modify it.


IP Phone Service Parameter Settings

Add the phone service before you configure IP phone service parameters. Refer to the documentation for the individual IP phone service for specific information about whether the service uses parameters, how those parameters should be configured, and whether you should provide optional parameter definitions.


Tip If you remove an IP phone service parameter or change the parameter name of a phone service for a phone service to which users are subscribed, be sure to click Update Subscriptions to update all currently subscribed users with the changes. If you do not do so, users must resubscribe to the service to rebuild the URL correctly.

When you subscribe devices to the IP phone service, an error results if you click Update Subscriptions more than once. When you update many phones, it can take some time for the changes to propagate to all devices. Click Update Subscriptions only once and wait for this propagation to complete.


Table 100-2 describes the IP phone service parameter settings. For more information about related procedures, see the "Related Topics" section.

Table 100-2 IP Phone Service Parameter Settings 

Field
Description
Service Parameter Information

Parameter Name

Enter the exact query string parameter to use when you build the subscription URL; for example, symbol.

Parameter Display Name

Enter a descriptive parameter name to display to the user in Cisco Unified CM User Options; for example, Ticker Symbol.

Default Value

Enter the default value for the parameter. This value displays to the user when a service is being subscribed to for the first time; for example, CSCO.

Parameter Description

Enter a description of the parameter. The user can access the text that is entered here while the user is subscribing to the service. The parameter description should provide information or examples to help users input the correct value for the parameter.

Parameter is Required

If the user must enter data for this parameter before the subscription can be saved, check the Parameter is Required check box.

Parameter is a Password (mask contents)

You can mask entries in Cisco Unified CM User Options, so asterisks display rather than the actual user entry. You may want to do this for parameters such as passwords that you do not want others to be able to view. To mask parameter entry, check the Parameter is a Password (mask contents) check box in the Configure IP phone service Parameter window in Cisco Unified Communications Manager Administration.


Finding an IP Phone Service

Because you might have several IP phone services in your network, Cisco Unified Communications Manager lets you locate specific IP phone services on the basis of specific criteria. Use the following procedure to locate IP phone services.


Note During your work in a browser session, Cisco Unified Communications Manager Administration retains your IP phone service search preferences. If you navigate to other menu items and return to this menu item, Cisco Unified Communications Manager Administration retains your IP phone service search preferences until you modify your search or close the browser.


Procedure


Step 1 Choose Device >Device Settings > Phone Services.

The Find and List IP Phone Services window displays. Records from an active (prior) query may also display in the window.

Step 2 To find all records in the database, ensure the dialog box is empty; go to Step 3.

To filter or search records

From the first drop-down list box, select a search parameter.

From the second drop-down list box, select a search pattern.

Specify the appropriate search text, if applicable.


Note To add additional search criteria, click the + button. When you add criteria, the system searches for a record that matches all criteria that you specify. To remove criteria, click the - button to remove the last added criterion or click the Clear Filter button to remove all added search criteria.


Step 3 Click Find.

All matching records display. You can change the number of items that display on each page by choosing a different value from the Rows per Page drop-down list box.


Note You can delete multiple records from the database by checking the check boxes next to the appropriate record and clicking Delete Selected. You can delete all configurable records for this selection by clicking Select All and then clicking Delete Selected.


Step 4 From the list of records that display, click the link for the record that you want to view.


Note To reverse the sort order, click the up or down arrow, if available, in the list header.


The window displays the item that you choose.


Additional Information

See the "Related Topics" section.

Configuring an IP Phone Service

Perform the following steps to add or update an IP phone service.


Caution Do not put IP phone services on any Cisco Unified Communications Manager server at your site or any server that is associated with Cisco Unified Communications Manager, such as the TFTP server or directory database publisher server. This precaution eliminates the possibility that errors in an IP phone service application will have an impact on Cisco Unified Communications Manager performance or interrupt call-processing services.

Procedure


Step 1 Choose Device >Device Settings > Phone Services.

The Find and List IP Phone Services window displays.

Step 2 Perform one of the followings tasks:

To add an IP phone service, click the Add New button. The IP phone services Configuration window displays. Continue with Step 3.

To update an existing IP phone service (for example, to change the service URL or other information), locate the appropriate IP phone service as described in "Finding an IP Phone Service" section. Click the name of the IP phone service that you want to update and continue with Step 3.

Step 3 Enter the appropriate settings as described in Table 100-1.

Step 4 Click Save.

You can add, update, or delete parameters as needed as described in "Configuring an IP Phone Service Parameter" section and "Deleting an IP Phone Service Parameter" section.

Step 5 To apply the changes, update the IP phone services Configuration window:

If the service was modified after subscriptions existed, click Update Subscriptions to rebuild all user subscriptions. You must update subscriptions if you changed the service URL, removed a phone service parameter, or changed the Parameter Name for a phone service parameter.


Note If you change the service URL, remove an IP phone service parameter, or change the name of a phone service parameter for a phone service to which users are subscribed, be sure to click Update Subscriptions to update all currently subscribed users with the changes. If you do not do so, users must resubscribe to the service to rebuild the URL correctly.


If the service is new and you do not need to rebuild user subscriptions, click Save.


Additional Information

See the "Related Topics" section.

Deleting an IP Phone Service

Perform the following steps to delete an IP phone service.

Before You Begin

When you delete an IP phone service, Cisco Unified Communications Manager removes all service information, user subscriptions, and user subscription data from the database. To find out which devices are using the IP phone service, from the IP phone service Configuration window, choose Dependency Records from the Related Records drop-down list box and click Go. If the dependency records are not enabled for the system, the dependency records summary window displays a message. For more information about dependency records, see the "Accessing Dependency Records" section on page A-2. If you try to delete an IP phone service that is in use, Cisco Unified Communications Manager displays a message. Before deleting an IP phone service that is currently in use, you must perform either or both of the following tasks:

Assign a different IP phone service to any devices that are using the IP phone service that you want to delete. See the "Deleting a Phone" section on page 91-33.

Delete the devices that are using the IP phone service that you want to delete. See the "Deleting a Phone" section on page 91-33.

Procedure


Step 1 Find the IP phone service by using the procedure in the "Finding an IP Phone Service" section.

Step 2 Click the name of the IP phone service that you want to delete.

The IP phone services Configuration window displays.

Step 3 Click Delete.

You receive a message that asks you to confirm the deletion.

Step 4 Click OK.

The window refreshes, and the IP phone service gets deleted from the database.


Additional Information

See the "Related Topics" section.

Configuring an IP Phone Service Parameter

Use the following procedure to add and configure or update IP phone service parameters. Add the phone service before you configure parameters. Refer to the documentation for the individual IP phone service for specific information about whether the service uses parameters, how those parameters should be configured, and whether you should provide optional parameter definitions.

Procedure


Step 1 Find the IP phone service by using the procedure in the "Finding an IP Phone Service" section.

Step 2 From the IP phone services list, choose the service to which you want to add parameters or update existing parameters.

The IP phone services Configuration window displays.

Step 3 Perform one of the followings tasks:

To add a new phone service parameter, click the New button to the right of the Parameters list box. The Configure IP phone service Parameter window displays. Continue with Step 4.

To update an existing parameter, choose the name of the parameter that you want to update in the Parameters list box. Click Edit and continue with Step 4.

Step 4 Enter the appropriate settings as described in Table 100-2.

To add the new parameter, click Save. To add additional parameters, if needed, click Add New in the Configure IP phone service Parameter window and repeat Step 3 and Step 4.To add the last parameter, click Save and Close.

To apply the changes to the updated parameters, click Save, or to apply the changes and close the window, click Save and Close.

Step 5 To apply the changes, update the IP phone services Configuration window:

If the service was modified after subscriptions existed, click Update Subscriptions to rebuild all user subscriptions. You must update subscriptions if you changed the service URL, removed a phone service parameter, or changed the name for a phone service parameter.


Note If you remove an IP phone service parameter or change the parameter name of a phone service for a phone service to which users are subscribed, be sure to click Update Subscriptions to update all currently subscribed users with the changes. If you do not do so, users must resubscribe to the service to rebuild the URL correctly.

When you subscribe devices to the IP phone service, an error results if you click Update Subscriptions more than once. When you update many phones, it can take some time for the changes to propagate to all devices. Click Update Subscriptions only once and wait for this propagation to complete.


If the service is new and you do not need to rebuild user subscriptions, click Save.


Additional Information

See the "Related Topics" section.

Deleting an IP Phone Service Parameter

Perform the following steps to delete an IP phone service parameter.


Note If you remove a phone service parameter or modify the Parameter Name of a phone service parameter for a phone service to which users are subscribed, you must click Update Subscriptions to update all currently subscribed users with the changes. If you do not do so, users must resubscribe to the service to rebuild the URL correctly.


Procedure


Step 1 Find the IP phone service by using the procedure in the "Finding an IP Phone Service" section.

Step 2 From the IP phone services list, choose the phone service whose parameters you want to delete.

Step 3 In the Parameters list box, choose the name of the parameter that you want to delete.

Step 4 Click Delete Parameter.

You receive a message that asks you to confirm the deletion.

Step 5 To confirm the deletion, click OK.

Step 6 To apply the changes, update the IP phone services Configuration window:

If the service was modified after subscriptions existed, click Update Subscriptions to rebuild all user subscriptions. You must update subscriptions if you changed the service URL, removed a phone service parameter, or changed the Parameter Name for a phone service parameter.

If you click Update Subscriptions more than once, an error occurs. When you update many phones, it can take some time for the changes to propagate to all devices. You must click Update Subscriptions only once and wait for this propagation to complete.

If the service is new and you do not need to rebuild user subscriptions, click Save.


Additional Information

See the "Related Topics" section.

Adding an IP Phone Service to a Phone Button

In addition to adding an IP phone service, so it is available to users on their phones, you can assign the service to a phone button that is configured as a service URL. This gives the user one-button access to the service without using the services button on the IP phone.

Perform the following steps to add a service to a service URL button:

Procedure


Step 1 Add the service to Cisco Unified Communications Manager (see Configuring an IP Phone Service).

Step 2 Customize a phone button template by configuring a Service URL button (refer to the "Configuring Phone Button Templates" section on page 98-3).

Step 3 Add the customized phone button template to the phone (refer to the "Configuring Cisco Unified IP Phones" section on page 91-27).

Step 4 Subscribe the service to the phone (refer to the "Configuring IP Phone Services" section on page 91-35).

Step 5 Add the service URL to a phone button (refer to the "Configuring Service URL Buttons" section on page 91-37).


Additional Information

See the "Related Topics" section.

Related Topics

IP Phone Service Configuration Settings

IP Phone Service Parameter Settings

Finding an IP Phone Service

Configuring an IP Phone Service

Deleting an IP Phone Service

Configuring an IP Phone Service Parameter

Deleting an IP Phone Service Parameter

Adding an IP Phone Service to a Phone Button

Cisco Unified IP Phone Services, Cisco Unified Communications Manager System Guide