Cisco Unified Communications Manager Administration Guide, Release 7.1(2)
Introduction
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Introduction

Table Of Contents

Introduction

Key Features and Benefits

Browsing to Cisco Unified Communications Manager Administration

Web Browsers

Cisco Unified Communications Manager Administration Logon

Cisco Unified Communications Manager Administration Log Off

Hypertext Transfer Protocol Over Secure Sockets Layer (HTTPS)

Using Internet Explorer 6 and HTTPS with Cisco Unified Communications Manager Administration

Using Internet Explorer 7 and HTTPS with Cisco Unified Communications Manager Administration

Using Netscape and HTTPS with Cisco Unified Communications Manager Administration

Navigating the Cisco Unified Communications Manager Administration Application

Cisco Unified Presence Server Link

Link to Cisco Unified Presence Server

Customized Log-on Message

Last Successful Logon Message

Accessibility

Where to Find More Information

Related Topics


Introduction


Cisco Unified Communications Manager (formerly Cisco Unified CallManager) serves as the software-based call-processing component of the Cisco Unified Communications family of products. A wide range of Cisco Media Convergence Servers provides high-availability server platforms for Cisco Unified Communications Manager call processing, services, and applications.

The Cisco Unified Communications Manager system extends enterprise telephony features and functions to packet telephony network devices such as IP phones, media processing devices, voice-over-IP (VoIP) gateways, and multimedia applications. Additional data, voice, and video services, such as unified messaging, multimedia conferencing, collaborative contact centers, and interactive multimedia response systems, interact through Cisco Unified Communications Manager open telephony application programming interface (API).

Cisco Unified Communications Manager provides signaling and call control services to Cisco integrated telephony applications as well as third-party applications. Cisco Unified Communications Manager performs the following primary functions:

Call processing

Signaling and device control

Dial plan administration

Phone feature administration

Directory services

Operations, administration, maintenance, and provisioning (OAM&P)

Programming interface to external voice-processing applications such as Cisco IP Communicator, Cisco Unified IP Interactive Voice Response (IP IVR), and Cisco Unified Communications Manager Attendant Console

Additional Information

See the "Related Topics" section.

Key Features and Benefits

The Cisco Unified Communications Manager system includes a suite of integrated voice applications that perform voice-conferencing and manual attendant console functions. This suite of voice applications means that no need exists for special-purpose voice-processing hardware. Supplementary and enhanced services such as hold, transfer, forward, conference, multiple line appearances, automatic route selection, speed dial, last-number redial, and other features extend to IP phones and gateways. Because Cisco Unified Communications Manager is a software application, enhancing its capabilities in production environments requires only upgrading software on the server platform, thereby avoiding expensive hardware upgrade costs.

Distribution of Cisco Unified Communications Manager and all Cisco Unified IP Phones, gateways, and applications across an IP network provides a distributed, virtual telephony network. This architecture improves system availability and scalability. Call admission control ensures that voice quality of service (QoS) is maintained across constricted WAN link and automatically diverts calls to alternate public switched telephone network (PSTN) routes when WAN bandwidth is not available.

A web-browsable interface to the configuration database provides the capability for remote device and system configuration. This interface also provides access to HTML-based online help for users and administrators.

Cisco Unified Communications Manager, designed to work like an appliance, refers to the following functions:

Cisco Unified Communications Manager servers can get preinstalled with software to ease customer and partner deployment and automatically search for updates and notify administrators when key security fixes and software upgrades are available for their system.This process comprises Electronic Software Upgrade Notification.

You can upgrade Cisco Unified Communications Manager servers while they continue to process calls, so upgrades take place with minimal downtime.

Cisco Unified Communications Manager supports the Asian and Middle Eastern markets by providing support for Unicode on higher resolution phone displays.

Cisco Unified Communications Manager provides Fault, Configuration, Accounting, Performance, and Security (FCAPS).

Additional Information

See the "Related Topics" section.

Browsing to Cisco Unified Communications Manager Administration

You access the Cisco Unified Communications Manager Administration program from a PC that is not the web server or has Cisco Unified Communications Manager installed. No browser software exists on the server. See the "Web Browsers" section for more information on browsing to the server.

Additional Information

See the "Related Topics" section.

Web Browsers

Cisco Unified Communications Manager Administration supports the following Microsoft Windows operating system browsers:

Microsoft Internet Explorer (IE) 6

Microsoft Internet Explorer (IE) 7

Netscape 7.1

From any user PC in your network, browse into a server that is running Cisco Unified Communications Manager Administration and log in with administrative privileges.


Note Simultaneous logon to Cisco Unified Communications Manager Administration by a large number of users can cause performance to suffer. Try to limit the number of users and administrators that are logged on simultaneously.



Note Cisco Unified Communications Manager Administration does not support the buttons in your browser. Do not use the browser buttons (for example, the Back button) when you perform configuration tasks.


Cisco Unified Communications Manager Administration Logon

Use the following procedure to log on to Cisco Unified Communications Manager Administration. After you log in to Cisco Unified Communications Manager Administration, messages may display that indicate the current state of licenses for Cisco Unified Communications Manager in the main window. For example, Cisco Unified Communications Manager may identify the following situations:

Cisco Unified Communications Manager currently operates with starter (demo) licenses, so upload the appropriate license files.

Cisco Unified Communications Manager currently operates with an insufficient number of licenses, so upload additional license files.

Cisco Unified Communications Manager does not currently use the correct software feature license. In this case, the Cisco CallManager service stops and does not start until you upload the appropriate software version license and restart the Cisco CallManager service.

Procedure

Use the following procedure to browse into the server and log on to Cisco Unified Communications Manager Administration.


Step 1 Start your preferred operating system browser.

Step 2 In the address bar of the web browser, enter the following case-sensitive URL:

https://<Unified CM-server-name>:{8443}/ccmadmin/showHome.do

where: <Unified CM-server-name> equals the name or IP address of the server


Note You can optionally specify a port number.


Step 3 A Security Alert dialog box displays. Click the appropriate button.

Step 4 At the main Cisco Unified Communications Manager Administration window, enter the username and password that you specified during Cisco Unified Communications Manager installation and click Login.



Note For security purposes, Cisco Unified Communications Manager Administration logs you out after 30 minutes of inactivity, and you must log back in.


Additional Information

See the "Related Topics" section.

Cisco Unified Communications Manager Administration Log Off

Procedure

Use the following procedure to log off Cisco Unified Communications Manager Administration.


Step 1 From the main Cisco Unified Communications Manager Administration window, click the Logout button that is in the upper, right corner.

Step 2 The window redisplays with the log in fields.


Additional Information

See the "Related Topics" section.

Hypertext Transfer Protocol Over Secure Sockets Layer (HTTPS)

HTTPS, or Hypertext Transfer Protocol over Secure Sockets Layer (SSL), secures communication between a browser and a web server for Microsoft Windows users. HTTPS uses certificates to ensure server identities and to secure the browser connection. HTTPS uses a public key to encrypt the data, including the user login and password, during transport over the Internet.

To enable HTTPS, you must download a certificate that identifies the server during the connection process. You can accept the server certificate for the current session only, or you can download the certificate to a trust folder (file) to secure the current session and future sessions with that server. The trust folder stores the certificates for all your trusted sites.

The following Cisco Unified Communications Manager applications support HTTPS: Cisco Unified Communications Manager Administration, Cisco Unity Connection Administration, Cisco Unified Serviceability, the Cisco Unified CM User Options, Trace Collection Tool, the Real-Time Monitoring Tool (RTMT), and the XML (AXL) application programming interface.

A self-signed certificate gets generated on the web server at installation (the certificate also gets migrated during upgrades).

Using Internet Explorer 6 and HTTPS with Cisco Unified Communications Manager Administration

The first time that you (or a user) accesses Cisco Unified Communications Manager Administration or other Cisco Unified Communications Manager SSL-enabled virtual directories (after the Cisco Unified Communications Manager installation/upgrade) from a browser client, a Security Alert dialog box asks whether you trust the server.

When the dialog box displays, you must perform one of the following tasks:

By clicking Yes, you choose to trust the certificate for the current web session only. If you trust the certificate for the current session only, the Security Alert dialog box displays each time that you access the application; that is, until you install the certificate in the trusted folder.

By clicking View Certificate > Install Certificate, you intend to perform certificate installation tasks, so you always trust the certificate. If you install the certificate in the trusted folder, the Security Alert dialog box does not display each time that you access the web application.

By clicking No, you cancel the action. No authentication occurs, and you cannot access the web application. To access the web application, you must click Yes or install the certificate via the View Certificate > Install Certificate option.


Note The address that you use to access Cisco Unified Communications Manager must match the name on the certificate or a message will display by default. If you access the web application by using the localhost or IP address after you install the certificate in the trusted folder, a security alert indicates that the name of the security certificate does not match the name of the site that you are accessing.


Perform the following procedure to save the HTTPS certificate in the trusted folder in the browser client. For other tasks that you can perform in the Security Alert dialog box, refer to the Cisco Unified Communications Manager Security Guide.

Procedure


Step 1 Access the Tomcat server (for example, enter the hostname, localhost, or IP address for Cisco Unified Communications Manager Administration in the browser).

Step 2 When the Security Alert dialog box displays, click View Certificate.

Step 3 In the Certificate pane, click Install Certificate.

Step 4 When the Certificate Import Wizard displays, click Next.

Step 5 Click the Place all certificates in the following store radio button; click Browse.

Step 6 Browse to Trusted Root Certification Authorities; select it and click OK

Step 7 Click Next.

Step 8 Click Finish.

A Security Warning Box displays the certificate thumbprint for you.

Step 9 To install the certificate, click Yes.

A message states that the import was successful. Click OK.

Step 10 In the lower, right corner of the dialog box, click OK.

Step 11 To trust the certificate, so you do not receive the dialog box again, click Yes.


Tip You can verify the certificate was installed successfully by clicking the Certification Path tab in the Certificate pane.



Additional Information

See the "Related Topics" section.

Using Internet Explorer 7 and HTTPS with Cisco Unified Communications Manager Administration

Internet Explorer (IE) 7 adds security features that change the way that the browser handles Cisco certificates for website access. Because Cisco provides a self-signed certificate for the Cisco Unified Communications Manager server, Internet Explorer 7 flags the Cisco Unified Communications Manager Administration website as untrusted and provides a certificate error, even when the trust store contains the server certificate.


Note Internet Explorer 7, which is a Windows Vista feature, also runs on Windows XP Service Pack 2 (SP2), Windows XP Professional x64 Edition, and Windows Server 2003 Service Pack 1 (SP1). Ensure that Java Runtime Environment (JRE) is present to provide Java-related browser support for IE.


Be sure to import the Cisco Unified Communications Manager certificate to Internet Explorer 7 to secure access without having to reload the certificate every time that you restart the browser. If you continue to a website that has a certificate warning and the certificate is not in the trust store, Internet Explorer 7 remembers the certificate for the current session only.

After you download the server certificate, Internet Explorer 7 continues to display certificate errors for the website. You can ignore the security warnings when the Trusted Root Certificate Authority trust store for the browser contains the imported certificate.

The following procedure describes how to import the Cisco Unified Communications Manager certificate to the root certificate trust store for Internet Explorer 7.

Procedure


Step 1 Browse to the application on the Tomcat server (for example, enter the hostname, localhost, or IP address for Cisco Unified Communications Manager Administration in the browser).

The browser displays a Certificate Error: Navigation Blocked page to indicate this website is untrusted.

Step 2 Click Continue to this website (not recommended) to access the server.

The Cisco Unified Communications Manager Administration window displays, and the browser displays the address bar and Certificate Error status in red.

Step 3 To import the server certificate, click the Certificate Error status box to display the status report. Click the View Certificates link in the report.

Step 4 Verify the certificate details.

The Certification Path tab displays "This CA Root certificate is not trusted because it is not in the Trusted Root Certification Authorities store."

Step 5 Select the General tab in the Certificate window and click Install Certificate.

The Certificate Import Wizard launches.

Step 6 To start the Wizard, click Next.

The Certificate Store window displays.

Step 7 Verify that the Automatic option, which allows the wizard to select the certificate store for this certificate type, is selected and click Next.

Step 8 Verify the setting and click Finish.

A security warning displays for the import operation.

Step 9 To install the certificate, click Yes.

The Import Wizard displays "The import was successful."

Step 10 Click OK. The next time that you click the View certificates link, the Certification Path tab in the Certificate window displays "This certificate is OK."

Step 11 To verify that the trust store contains the imported certificate, click Tools > Internet Options in the Internet Explorer toolbar and select the Content tab. Click Certificates and select the Trusted Root Certifications Authorities tab. Scroll to find the imported certificate in the list.

After importing the certificate, the browser continues to display the address bar and a Certificate Error status in red. The status persists even if you reenter the hostname, localhost, or IP address or refresh or relaunch the browser.


Additional Information

See the "Related Topics" section.

Using Netscape and HTTPS with Cisco Unified Communications Manager Administration

When you use HTTPS with Netscape, you can view the certificate credentials, trust the certificate for one session, trust the certificate until it expires, or not trust the certificate at all.


Tip If you trust the certificate for one session only, you must repeat the following procedure each time that you access the HTTPS-supported application. If you do not trust the certificate, you cannot access the application.



Note The address that you use to access Cisco Unified Communications Manager must match the name on the certificate or a message will display by default. If you access the web application by using the IP address after you install the certificate in the trusted folder, a security alert indicates that the name of the security certificate does not match the name of the site that you are accessing.


Perform the following procedure to save the certificate to the trusted folder:

Procedure


Step 1 Browse to the application on the Tomcat server (for example, enter the hostname, localhost, or IP address for Cisco Unified Communications Manager Administration in the browser).

The certificate authority dialog box displays.

Step 2 Click one of the following radio buttons:

Accept this certificate for this session

Do not accept this certificate and do not connect

Accept this certificate forever (until it expires)


Note If you choose Do not accept, the application does not display.



Note To view the certificate credentials before you continue, click Examine Certificate. Review the credentials, and click Close.


Step 3 Click OK.

The Security Warning dialog box displays.

Step 4 Click OK.


Additional Information

See the "Related Topics" section.

Navigating the Cisco Unified Communications Manager Administration Application

After you log on, the main Cisco Unified Communications Manager Administration window redisplays. The window includes the drop-down list box in the upper, right corner called Navigation. To access the applications in the drop-down list box, choose the program that you want and click Go.


Note The minimum supported screen resolution specifies 1024x768. Devices with lower screen resolutions may not display the applications correctly.


The choices in the drop-down list box include the following Cisco Unified Communications Manager applications:

Cisco Unified Communications Manager Administration—Shows the default when you access Cisco Unified Communications Manager. Use Cisco Unified Communications Manager Administration to configure system parameters, route plans, devices, and much more.

Cisco Unified Serviceability—Takes you to the main Cisco Unified Serviceability window that is used to configure trace files and alarms and to activate and deactivate services.

Cisco Unified OS Administration—Takes you to main Cisco Unified OS Administration window, so you can configure and administer the Cisco Unified Communications Manager platform. You must log off from any other application before you can log in to this application.

Disaster Recovery System—Takes you to the Cisco Disaster Recovery System, a program that provides full data backup and restore capabilities for all servers in a Cisco Unified Communications Manager cluster. You must log off from any other application before you can log in to this application.

After you log in to Cisco Unified Communications Manager Administration, you can access all applications that display in the Navigation drop-down list box, except the Cisco Unified Operating System Administration and Disaster Recovery System, without needing to log in to each application. You cannot access the Cisco Unified Operating System Administration or Disaster Recovery System GUIs with the same username and password that you use to access Cisco Unified Communications Manager Administration. To access these applications from Cisco Unified Communications Manager Administration, you must first click the Logout button in the upper, right corner of the Cisco Unified Communications Manager Administration window; then choose the application from the Navigation drop-down list box and click Go.

If you have already logged in to one of the applications that display in the Navigation drop-down list box (other than Cisco Unified Operating System Administration or Disaster Recovery System), you can access Cisco Unified Communications Manager Administration without logging in. From the Navigation drop-down list box, choose Cisco Unified Communications Manager Administration and click Go.

Cisco Unified Presence Server Link

If you have configured a Cisco Unified Presence server, the Cisco Unified Communications Manager Administration main window provides a link directly to the associated Cisco Unified Presence server. To access Cisco Unified Presence Administration, click the Cisco Unified Presence address link.

Additional Information

See the "Related Topics" section.

Link to Cisco Unified Presence Server

If you have a Cisco Unified Presence server configured as part of the Cisco Unified Communications Manager cluster, the main Cisco Unified Communications Manager Administration window displays a link to the Cisco Unified Presence publisher server.

To access Cisco Unified PresenceAdministration, click the link to the Cisco Unified Presence publisher server.

Additional Information

See the "Related Topics" section.

Customized Log-on Message

You can upload a text file that contains a customized log-on message that displays in the main Cisco Unified Communications Manager Administration window.

For more information and the procedure for uploading your customized log-on message, refer to the Cisco Unified Communications Operating System Administration Guide.

Additional Information

See the "Related Topics" section.

Last Successful Logon Message

When you log in to Cisco Unified Communications Manager Administration, the main Cisco Unified Communications Manager Administration window displays the date and time of the last successful system logon.

When you log in to Cisco Unified Communications Manager for the first time, the system displays the last successful login time as the current time.

Additional Information

See the "Related Topics" section.

Accessibility

Cisco Unified Communications Manager Administration and Cisco Unified CM User Options provide functionality for users that allows them to access buttons on the window without using a mouse. You can perform the following procedures from any point on the window, so the user does not have to scroll or tab through various fields.

Accessing the Icons in the Window

Many of the windows in Cisco Unified Communications Manager include icons that display at the top of the window; for example, an icon of a disk for Save, an icon that is a plus sign (+) for Add, and so on. To access these icons, perform the following procedure.

1. Press Alt, press 1; then, press Tab. The cursor will highlight the first icon from the left. To move to the next icon, press Tab again.

2. Press Enter. The system performs the function of the icon; for example, Add.

Accessing the Buttons in the Window

Many of the windows in Cisco Unified Communications Manager and Cisco PCA have buttons that display at the bottom of the window; for example, a button for Save, a button for Add, and so on. To access these buttons, perform the following procedure.

1. Press Alt, press 2, and then press Tab. The cursor will highlight the first button from the left. To move to the next button, press Tab again.

2. Press Enter. The function of the button gets performed; for example, Save.

Where to Find More Information

Cisco Unified Communications Manager System Guide

Cisco Unified Communications Manager Features and Services Guide

Cisco Unified Serviceability Administration Guide

Cisco Unified Communications Manager CDR Analysis and Reporting Administration Guide

Installing Cisco Unified Communications Manager Release 7.1(2)

Upgrading Cisco Unified Communications Manager Release 7.1(2)

Cisco Unified Communications Manager Security Guide

Cisco Unified Communications Operating System Administration Guide

Disaster Recovery System Administration Guide

Cisco Unified Communications Solution Reference Network Design (SRND)

Related Topics

Introduction

Key Features and Benefits

Browsing to Cisco Unified Communications Manager Administration

Using Internet Explorer 6 and HTTPS with Cisco Unified Communications Manager Administration

Hypertext Transfer Protocol Over Secure Sockets Layer (HTTPS)

Navigating the Cisco Unified Communications Manager Administration Application

Accessibility

Where to Find More Information