Cisco Unified Communications Manager Administration Guide, Release 7.0(1)
Hunt List Configuration
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Hunt List Configuration

Table Of Contents

Hunt List Configuration

Finding Hunt Lists

Adding a Hunt List

Adding Line Groups to a Hunt List

Removing Line Groups from a Hunt List

Changing the Order of Line Groups in a Hunt List

Deleting a Hunt List

Related Topics


Hunt List Configuration


A Hunt List lists a set of Line groups in a specific order. A hunt list then associates with one or more hunt pilots and determines the order in which those line groups are accessed. The order controls the progress of the search for available directory numbers for incoming calls.

A hunt list comprises a collection of directory numbers as defined by line groups. After Cisco Unified Communications Manager determines a call that is to be routed through a defined hunt list, Cisco Unified Communications Manager finds the first available device on the basis of the order of the line group(s) that a hunt list defines.


Note The Group Call Pickup feature and Directed Call Pickup feature do not work with hunt lists.


A hunt list can contain only line groups. Each hunt list should have at least one line group. Each line group includes at least one directory number. A single line group can appear in multiple hunt lists.

Use the following topics to add or remove hunt lists or to add, remove, or change the order of line groups in a hunt list:

Finding Hunt Lists

Adding a Hunt List

Adding Line Groups to a Hunt List

Removing Line Groups from a Hunt List

Changing the Order of Line Groups in a Hunt List

Deleting a Hunt List

Finding Hunt Lists

Because you might have several hunt lists in your network, Cisco Unified Communications Manager lets you use specific criteria to locate specific hunt lists. To locate hunt lists, use the following procedure.


Note During your work in a browser session, Cisco Unified Communications Manager Administration retains your hunt list search preferences. If you navigate to other menu items and return to this menu item, Cisco Unified Communications Manager Administration retains your hunt list search preferences until you modify your search or close the browser.


Procedure


Step 1 Choose Call Routing > Route/Hunt > Hunt List.

The Find and List Hunt Lists window displays. Records from an active (prior) query may also display in the window.

Step 2 To find all records in the database, ensure the dialog box is empty; go to Step 3.

To filter or search records

From the first drop-down list box, select a search parameter.

From the second drop-down list box, select a search pattern.

Specify the appropriate search text, if applicable.


Note To add additional search criteria, click the + button. When you add criteria, the system searches for a record that matches all criteria that you specify. To remove criteria, click the - button to remove the last added criterion or click the Clear Filter button to remove all added search criteria.


Step 3 Click Find.

All matching records display. You can change the number of items that display on each page by choosing a different value from the Rows per Page drop-down list box.


Note You can delete multiple records from the database by checking the check boxes next to the appropriate record and clicking Delete Selected. You can delete all configurable records for this selection by clicking Select All and then clicking Delete Selected.


Step 4 From the list of records that display, click the link for the record that you want to view.


Note To reverse the sort order, click the up or down arrow, if available, in the list header.


The window displays the item that you choose.


Additional Information

See the "Related Topics" section.

Adding a Hunt List

The following procedure describes how to add a hunt list.

Procedure


Step 1 Choose Call Routing > Route/Hunt > Hunt List.

Step 2 Click Add New.

Step 3 In the Name field, enter a name. The name can comprise up to 50 alphanumeric characters and can contain any combination of spaces, periods (.), hyphens (-), and underscore characters (_). Ensure each hunt list name is unique to the route plan.


Timesaver Use concise and descriptive names for your hunt lists. The CompanynameLocationCalltype format, which usually provides a sufficient level of detail and is short enough, enables you to quickly and easily identify a hunt list. For example, CiscoDallasMetro identifies a hunt list for toll-free, inter-local access transport area (LATA) calls from the Cisco office in Dallas.


Step 4 Enter a description in the Description field.

Step 5 Choose a Cisco Unified Communications Manager Group from the drop-down list box.


Note Hunt List registers to the first Cisco Unified Communications Manager in the Cisco Unified Communications Manager Group as primary Cisco Unified Communications Manager.



Note If you choose a Cisco Unified Communications Manager group that has only one Cisco Unified Communications Manager that is configured, you receive the following warning:

WARNING! The selected Cisco Unified Communications Manager Group has only one Cisco Unified Communications Manager configured. For the control process to have redundancy protection, please select a Cisco Unified Communications Manager Group with more than one Cisco Unified Communications Manager.


Step 6 If this hunt list is to be used for voice mail, click the For Voice Mail Usage check box.

Step 7 To add this hunt list, click Save.


Note A popup message reminds you that you must add at least one line group to this hunt list for it to accept calls.


The Hunt List window displays the newly added hunt list.

Step 8 The system checks the Enable this Hunt List check box by default for the new hunt list.

If you want to disable this hunt list, uncheck this check box. A popup window explains that calls in progress are not affected, but this hunt list will not accept additional calls.

Step 9 Add at least one line group to the new hunt list.

To add a line group to this list, click Add Line Group and perform Step 3 through Step 6 of the "Adding Line Groups to a Hunt List" section.


Additional Information

See the "Related Topics" section.

Adding Line Groups to a Hunt List

You can add line groups to a new hunt list or to an existing hunt list. Line groups can exist in one or more hunt lists. The following procedure describes adding a line group to an existing hunt list.

Before You Begin

You must build one or more line groups and add a hunt list before performing this procedure.

Procedure


Step 1 Choose Call Routing > Route/Hunt > Hunt List.

Step 2 Locate the hunt list to which you want to add a line group. See the "Finding Hunt Lists" section.

Step 3 To add a line group, click Add Line Group.

The Hunt List Detail Configuration window displays.

Step 4 From the Line Group drop-down list box, choose a line group to add to the hunt list.

Step 5 To add the line group, click Save.

The line group name displays in the Selected Groups pane.


Note The added line group also displays in the Hunt List Details pane at the bottom of the Hunt List Configuration window. You can make changes to a line group by clicking on the line group name. Doing so causes the Line Group Configuration window for that line group to display.


Step 6 To add more line groups to this list, click Add Line Group and repeat Step 3 through Step 5.

Step 7 When you finish adding line groups to the hunt list, click Save.

Step 8 To reset the hunt list, click Reset. When the popup windows display, click OK.


Additional Information

See the "Related Topics" section.

Removing Line Groups from a Hunt List

You can remove line groups from a new hunt list or from an existing hunt list. The following procedure describes removing a line group from an existing hunt list.

Procedure


Step 1 Choose Call Routing > Route/Hunt > Hunt List in the menu bar.

Step 2 Locate the hunt list from which you want to remove a line group. See the "Finding Hunt Lists" section.

Step 3 From the Selected Groups list, choose a line group name.


Note To choose multiple line groups from the list, press the Shift key and click the desired line groups.


Step 4 Click the down arrow below the Selected Groups list box to move the chosen line group to the Removed Groups list.

Step 5 To remove the line group, click Save. If you click OK, when the window refreshes, the line group no longer displays in the Selected Groups pane of the hunt list.

Step 6 Click Reset for the changes to take effect. Click Reset and Close in response to the popup window.


Additional Information

See the "Related Topics" section.

Changing the Order of Line Groups in a Hunt List

Cisco Unified Communications Manager accesses line groups in the order in which they display in the hunt list. The following procedure allows you to change the access order of line groups.

Procedure


Step 1 Choose Call Routing > Route/Hunt > Hunt List.

Step 2 Locate the hunt list in which you want to change the order of a line group. See the "Finding Hunt Lists" section.

Step 3 From the Selected Groups list, choose a line group.

Step 4 To move the line group up or down in the list, select a group; then, click the up or down arrows on the right side of the list box.

Step 5 Click Save.

Step 6 Click Reset for the changes to take effect. Click Reset and Close in response to the popup window.


Additional Information

See the "Related Topics" section.

Deleting a Hunt List

Cisco Unified Communications Manager associates hunt lists with line groups and hunt pilots; however, deletion of line groups and hunt pilots does not occur when the hunt list is deleted. To find out which hunt pilots are using the hunt list, click the Dependency Records link from the Hunt List Configuration window. If dependency records are not enabled for the system, the dependency records summary window displays a message. For more information about dependency records, see the "Accessing Dependency Records" section on page A-2.


Tip To delete line groups and hunt pilots, first delete the hunt pilot; second, delete the hunt list; and finally, delete the line group.


The following procedure describes how to delete a hunt list.

Procedure


Step 1 Choose Call Routing > Route/Hunt > Hunt List.

Step 2 Locate the hunt list that you want to delete. See the "Finding Hunt Lists" section.

Step 3 Click Delete.

A dialog box displays to warn you that you cannot undo the deletion of a hunt list.

Step 4 To delete the hunt list, click OK or to cancel the action, click Cancel.


Caution You cannot delete a hunt list if it is associated with one or more hunt pilots.


Additional Information

See the "Related Topics" section.

Related Topics

Finding Hunt Lists

Adding a Hunt List

Adding Line Groups to a Hunt List

Removing Line Groups from a Hunt List

Changing the Order of Line Groups in a Hunt List

Deleting a Hunt List

Understanding Route Plans, Cisco Unified Communications Manager System Guide