Cisco Unified Communications Manager Features and Services Guide, Release 6.1(1)
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Index

Table Of Contents

A - B - C - D - E - F - G - H - I - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

A

AAR

MLPP interaction 24-27

access, restricting with partitions 5-3

access control

MLPP numbering plan

example (figure) 24-21

explained 24-20

precedence patterns

example (figure) 24-21

explained 24-20

access list

adding 22-9

configuration settings (table) 22-10, 22-11

configuring 22-7

deleting 22-10

finding 22-8

updating 22-9

ac user

associating with devices and pilot points 10-30

configuring 10-22

agent call

barging or monitoring 23-10

alert, call pickup group 5-3

alternate party diversion (APD)

example (figure) 24-10

explained 24-9

announcements

blocked precedence 24-19

blocked precedence (figure) 24-19

busy station 24-19

MLPP 24-17

unauthorized precedence 24-18

unauthorized precedence (figure) 24-18

application dial rules

configuring for Web Dialer 12-10

application users

configuring for Web Dialer 12-8

Attendant Console

See Cisco Unified Communications Manager Attendant Console

audio sources

configuring 25-16

creating for MOH 25-9

default MOH sample 25-9

for MOH 25-8

managing for MOH 25-10

multicast 25-10

storing for MOH 25-9

unicast 25-10

auto call pickup 5-2

automated alternate routing

See AAR

B

bandwidth

insufficient with AAR for MLPP 24-27

barge

activating with built-in conference bridge 1-10

built-in and shared conference bridge differences (table) 1-2

configuration checklist (table) 1-11

configuring 1-11

described 1-2

installing and activating 1-10

interactions and restrictions 1-7

intercom usage 20-4

overview 1-1

related topics 1-13

service parameters 1-13

softkey 1-4

system requirements 1-7

BIB call information and call display 23-23

BLF

configuring for directed call park 4-22

directed call park configuration settings 4-22

BLF/SpeedDial

buttons 26-19

configuration settings (table) 4-23, 26-20

configuring 26-19

built-in bridge

See BIB

built-in conference bridge, barge 1-10

C

Call Back

additional information for Call Back notification with SIP phones 2-6

configuration checklist 2-7

description 2-1

interactions and restrictions 2-5

interactions with Call Forward, iDivert, and Voice-Mail System features 2-6

overview 2-1

setting service parameters 2-10

softkey template 2-8

suspend/resume functionality 2-4

system requirements 2-5

understanding 2-2

call classification configuration settings (table) 17-8

call display restrictions

configuration checklist (table) 3-6

configuring 3-5

configuring in user device profile 7-19

configuring phones for 3-8

enabling 3-2

interactions

call park 3-4

conference 3-5

conference list 3-5

extension mobility 3-5

listed 3-4

voice mail 3-5

introduction 3-1

overview 3-1, 3-2

related topics 3-13

sample call flow (figure) 3-12

sample configurations

calling search spaces 3-9

call park 3-12

devices 3-10

gateways 3-10

listed 3-8

translation patterns 3-10

scenarios 3-3

service parameter for connected number display 3-13

system requirements 3-3

translation patterns for 3-6

call forward

MLPP interaction 24-25

calling search spaces

Cisco Unified Communications Manager Assistant

configuration tips 8-20

SUBSCRIBE (for Presence) 26-9, 26-13

call monitoring

See monitoring

call park

Cisco Unified Communications Manager Attendant Console usage 10-15

configuration checklist (table) 4-8

configuration settings (table) 4-11

configuring 4-8

configuring a number 4-11, 4-20

deleting a number 4-12

example with MOH 25-5

finding a number 4-9

installing and activating 4-8

interactions 4-5

interaction with call display restrictions 3-4

introduction 4-2

overview 4-1

restrictions 4-7

setting service parameters 4-9

system requirements 4-4

usage example 4-2

call pickup group

activating 5-6

assigning to a directory number 5-16

auto call pickup 5-2

call pickup busy 5-3

call pickup no answer 5-3

call pickup no bandwidth 5-3

configuration checklist (table) 5-7

configuration settings (table) 5-12

configuring 5-1, 5-7, 5-12

defining a pickup group for other group call pickup 5-16

deleting 5-15

finding 5-11

installing 5-6

interactions

call accounting 5-5

calling search space 5-5

dependency records 5-6

listed 5-5

overview 5-4

partitions 5-5

route plan report 5-5

time of day 5-5

introducing 5-1

notification 5-3

other group configuration checklist (table) 5-9

overview 5-1

related topics 5-17

restricting access 5-3

restrictions

listed 5-6

overview 5-4

service parameters 5-10

system requirements 5-1, 5-4

using with partitions 5-3

call preservation

with intercom 20-5

with MLPP 24-27

call queuing 10-10

call recording

See recording

call throttling

introduction 6-1

related topics 6-3

troubleshooting 6-2

call transfer

MLPP interaction 24-26

call waiting

MLPP interaction 24-26

cBarge

activating with shared conference bridge 1-10

softkey 1-5

CDR

recording for precedence calls 24-25

CEF

See Cisco Extended Functions

channel nonpreemptable 24-12

Cisco CallManager Attendant Console Server service

service parameters 10-33

understanding 10-11

Cisco Customer Response Platform

components 11-3

Cisco Extended Functions

activating for QRT 27-22

DB Change Notifier 27-5

DBL library 27-4

multiple applications in a cluster 27-6

QBEHelper 27-4

redundancy manager 27-4

screen helper and dictionary 27-4

SDI Trace and Alarm 27-5

service architecture 27-3

service architecture (figure) 27-4

service dependency 27-5

service dependency (figure) 27-6

service parameters for QRT 27-24

Cisco Extension Mobility

adding 7-16

bulk administration tool 7-9

configuration checklist 7-13

configuration example 7-13

configuring 7-12

description 7-2

device profiles 7-2

equivalency 7-7

illustrated (figure) 7-3

information for users 7-26

installing 7-12

interaction with Presence 26-9

intercom interactions 20-5

login call flow 7-5

logout call flow 7-6

overview 7-1

subscribing 7-25

system requirements 7-8

user device profile, associating 7-24

using 7-26

Cisco IPMA

See Cisco Unified Communications Manager Assistant

Cisco IP Manager Assistant service

understanding 8-3, 9-3

Cisco Unified Communications Manager

MOH servers 25-6

Cisco Unified Communications Manager Assistant

architecture overview 8-2, 9-2

assistant console dialog options 8-40, 9-28

assistant console interface 8-4, 9-4

assistant interfaces 8-6, 9-5

bulk administration tool 8-8, 9-7

calling search space and partitions, configuration tips 8-20

Cisco Unified IP Phone interface 8-5, 9-5

Cisco Unified IP Phone Services, configuration tips 8-27

configuration checklist for proxy line support (table) 8-13

configuration checklist with shared line support (table) 9-12

configuration wizard for proxy line 8-17

configuring assistant phones, tips 8-29

configuring assistant proxy and incoming intercom lines 8-35

configuring manager and assigning assistant for proxy line 8-32

configuring manager and assigning assistant for shared line 9-21

configuring manager phones, tips 8-28

configuring manager primary and incoming intercom lines 8-32, 9-21

configuring shared and incoming intercom lines for assistant 9-24

database access architecture, understanding 8-5, 9-5

deleting assistant information 8-37, 9-25

deleting manager information 8-34, 9-23

dial rules configuration 8-39, 9-27

extension mobility 8-8, 9-8

installing and activating 8-11, 9-11

installing the assistant console application 8-39, 9-27

interactions 8-7

intercom 8-10, 9-9

intercom usage 20-5

IPMASecureSysUser 8-26, 9-18

manager and assistant configuration 9-20

manager and assistant phone configuration 8-27, 9-18

manager assistant administration interface 8-6, 9-6

manager configuration 8-40, 9-28

manager interfaces 8-5, 9-5

message waiting indicator 8-10

more information 9-29

multilevel precedence and preemption 8-10

Multilevel Precedence and Preemption (MLPP) 9-9

phones, configuration tips 8-31, 9-20

providing information to managers and assistants 8-39, 9-27

reporting tools 8-8, 9-8

restrictions 8-7, 8-11, 9-10

route point configuration tips 8-21

scalability 8-25, 9-16

security 8-26, 9-18

setting service parameters 8-22, 9-15

softkeys 8-6, 9-6

starting the Cisco IP Manager Assistant service 8-27, 9-18

system configuration with proxy line 8-17

system requirements for proxy line support 8-7

system requirements for shared line support 9-6

time-of-day routing 8-10

updating assistant information 8-38, 9-26

updating manager information 8-34, 9-23

with proxy line support 8-1

with shared line support 9-1

Cisco Unified Communications Manager Attendant Console

associating devices and pilot points with ac user 10-30

call park usage 10-15

client configuration settings (table) 10-39

configuration checklist (table) 10-18

configuring 10-17

configuring attendant settings 10-38

configuring held icon timers 10-40

CorporateDirectory.txt file

creating and uploading 10-34

deleting 10-35

CTI usage 10-15

dependency records 10-41

directed call park usage 10-15

directory 10-10

enabling super provider 10-23

extension mobility usage 10-14

firewall support 10-12

hunt groups

configuration settings (table) 10-31

deleting members 10-33

understanding 10-3

installing 10-36

installing and activating 10-17

interactions 10-14

IP phone requirements 10-13

music on hold usage 10-15

overview 10-1

PC requirements 10-13

pilot points

configuration settings (table) 10-26

configuring 10-25

deleting 10-28

finding 10-24

resetting 10-29

understanding 10-3

redundancy 10-11

related topics 10-41

restrictions 10-15

starting after installing Windows XP SP2 10-38

system requirements 10-13

users

configuration settings (table) 10-21

configuring 10-19, 10-21

configuring the ac user 10-22

deleting 10-22

finding 10-20

understanding 10-2

voice-messaging requirements 10-13

Cisco Unified Communications Manager Auto-Attendant

Cisco Unified Communications Manager and the CRS engine 11-4

components 11-3

configuration checklist (table) 11-4

description 11-1

installing 11-4

managing 11-6

overview 11-2

understanding 11-2

Cisco Unified IP Phone Services

Cisco Unified Communications Manager Assistant

configuration tips 8-27

Cisco Web Dialer

See Web Dialer

client matter codes

BAT usage 13-4

CAR usage 13-4

configuration checklist (table) 13-5

configuration settings (table) 13-8

configuring 13-7

CTI, JTAPI, and TAPI usage 13-4

deleting 13-8

described 13-2

enabling for route patterns 13-8

finding 13-6

installation 13-5

interactions 13-3

requirements 13-5

restrictions 13-3

system requirements 13-5

user information 13-13

codecs

for monitoring and recording calls (figure) 23-21

code yellow state 6-1

common network facility preemption

example (figure) 24-14

example with retry timer Trr (figure) 24-15

explained 24-13

conference list

interaction with call display restrictions 3-5

CorporateDirectory.txt file

creating and uploading 10-34

deleting 10-35

CTI

Cisco Unified Communications Manager Attendant Console usage 10-15

event delivery for monitoring and recording (figure) 23-24

intercom interactions 20-5

requirements for monitoring and recording 23-24

securing TLS connection 27-7

CTI route points

Cisco Unified Communications Manager Assistant configuration tips 8-21

Customer Response Solutions, installing 11-4

custom phone rings

creating 14-3

customizing files 14-2

introduction 14-1

overview 14-1

PCM file requirements 14-3

D

database scalability 25-7

dependency records

Cisco Unified Communications Manager Attendant Console 10-41

device mobility

configuration checklist 15-10

configuration tips 15-9

configuring 15-7

enabling/disabling 15-11

feature interactions 15-5

feature restrictions 15-5

installing 15-6

introducing 15-1

more information 15-12

network considerations 15-9

operations 15-2

overview 15-1

supported phone models 15-6

system requirements 15-6

troubleshooting 15-12

viewing roaming parameters 15-12

device profiles

and Cisco Extension Mobility 7-2

directed call park

BLF configuration settings 4-22

Cisco Unified Communications Manager Attendant Console usage 10-15

configuration checklist (table) 4-18

configuration settings (table) 4-21

configuring BLF/Directed Call Park buttons 4-22

deleting a number 4-23

finding a number 4-19

installing and activating 4-17

interactions 4-15

introduction 4-13

overview 4-1

restrictions 4-16

setting service parameters 4-19

system requirements 4-14

usage examples 4-13, 4-14

directory

Cisco Unified Communications Manager Attendant Console, understanding 10-10

directory number

assigning a call pickup group 5-16

DND

activating 16-4

adding to common phone profiles 16-7

architecture overview 16-2

configuration checklist (table) 16-5

configuring 16-5

described 16-1

device parameters (table) 16-6

feature key 16-6

hardware requirements 16-3

high priority call with DND ringer off enabled on a shared line (figure) 16-11

incoming call alert settings 16-2

installing 16-4

interactions

callback 16-4

extension mobility 16-4

hold reversion and intercom 16-4

hunt list 16-4

listed 16-3

MLPP and CER 16-4

park reversion 16-3

pickup 16-3

pickup notification 16-4

intercom usage 20-4

introducing 16-1

normal priority call with DND ringer off enabled on a nonshared line (figure) 16-9

normal priority call with DND ringer off enabled on a shared line (figure) 16-10

related topics 16-13

service parameters 16-5

softkeys 16-6

software requirements 16-3

status notification for SCCP 16-2

status notification for SIP devices 16-2

system requirements 16-2

troubleshooting 16-11

troubleshooting errors (table) 16-11

troubleshooting for SCCP Cisco Unified IP Phones 16-12

usage examples 16-8

using 16-8

domains, MLPP

identifier for MLPP 24-6

do not disturb

See DND

DSCP

mapping to call precedence 24-28

dual more phones, configuring handoff settings 22-24

E

end users

adding to standard end users group for Web Dialer 12-11

enterprise parameters

MLPP 24-36

Presence 26-12

extension mobility

Cisco Unified Communications Manager Attendant Console usage 10-14

interaction with call display restrictions 3-5

external call transfer restrictions

activating 17-5

blocking external call from transferring to external party (figure) 17-4

block offnet to offnet transfer service parameter 17-7

call classification configuration settings (table) 17-8

call classification service parameter 17-7

configuration checklist (table) 17-6

configuring 17-5

gateway configuration 17-7

installing 17-5

interactions 17-4

introducing 17-1

overview 17-1

related topics 17-9

restrictions 17-4, 17-5

route pattern configuration 17-8

service parameters 17-6

system requirements 17-4

transferring external calls to an external party (figure) 17-3

trunk configuration 17-8

F

features

barge 1-1

call display restrictions 3-1

call park 4-1

Cisco Extension Mobility

bulk administration tool 7-9

Cisco Unified Communications Manager Assistant

assistant console interface 8-4, 9-4

assistant interfaces 8-6, 9-5

bulk administration tool 8-8, 9-7

calling search space and partitions 8-20

Cisco Unified IP Phone interface 8-5, 9-5

Cisco Unified IP Phone Services 8-27

configuration checklist for proxy line support (table) 8-13

extension mobility 8-8, 9-8

intercom 8-10, 9-9

manager assistant administration interface 8-6, 9-6

manager interfaces 8-5, 9-5

message waiting indicator 8-10

multilevel precedence and preemption 8-10

Multilevel Precedence and Preemption (MLLP) 9-9

phones 8-31, 9-20

reporting tools 8-8, 9-8

route point 8-21

softkeys 8-6, 9-6

time-of-day routing 8-10

understanding architecture 8-2, 9-2

understanding database access architecture 8-5

understanding database and directory access architecture 9-5

device mobility 15-1

directed call park 4-1

external call transfer restrictions 17-1

hold reversion 18-1

immediate divert 19-1

malicious call ID (MCID) 21-1

Multilevel Precedence and Preemption (MLPP)

using with Cisco Unified Communications Manager Assistant 9-9

Presence 26-1

privacy 1-1

QRT 27-1, 27-15

Web Dialer 12-1

file format, Ringlist.xml 14-2

firewalls and one-way media (figure) 23-23

fixed audio source

configuration settings (table) 25-22

configuring 25-21, 25-22

deleting 25-22

forced authorization codes

BAT usage 13-4

CAR usage 13-4

configuration checklist (table) 13-5

configuration settings (table) 13-11

configuring 13-10

CTI, JTAPI, and TAPI usage 13-4

deleting 13-12

described 13-2

enabling for route patterns 13-12

finding 13-9

installation 13-5

interactions 13-3

requirements 13-5

restrictions 13-3

system requirements 13-5

user information 13-13

G

group call pickup configuration settings (table) 5-12

H

H.323 gateway

configuring for mobile voice access 22-20

hairpinning 22-22

hairpinning 22-22

held icon timers, configuring 10-40

hold reversion

alerting operations (table) 18-3

call focus operations 18-3

call focus priority 18-9

configuration checklist (table) 18-10

configuration tips 18-9

configuring 18-9

configuring call focus priority 18-11

configuring call reversion timer settings 18-12

description 18-2

examples 18-2, 18-4

installing 18-8

interactions

call park 18-7

CTI applications 18-8

listed 18-7

MLPP 18-7

music on hold 18-7

introducing 18-1

more information 18-14

overview 18-1

providing information to users 18-13

restrictions 18-8

retrieving reverted calls 18-4

supported devices 18-6

supported phone models 18-6

system requirements 18-6

timer deactivation 18-4

timers 18-9

troubleshooting 18-14

hunt groups

broadcast, understanding 10-8

circular, understanding 10-7

configuration settings (table) 10-31

configuring members 10-30

deleting members 10-33

linked, understanding 10-5

understanding 10-3

I

immediate divert

call-processing requirements 19-2

configuration checklist (table) 19-9

configuring 19-9

installing and activating 19-9

interactions

call detail records 19-7

call forward 19-7

conference 19-7

hunt list 19-7

listed 19-6

MLPP 19-6

interactions and restrictions 19-6

introducing 19-1

overview 19-1

phone display messages 19-4

related topics 19-11

requirements for incoming calls 19-3

requirements for outgoing calls 19-3

restrictions 19-7

scenarios 19-4, 19-5

setting service parameters 19-10

softkey requirements 19-2

system requirements 19-2

using 19-4

indication enabled 24-8

insufficient bandwidth, AAR for MLPP 24-27

intercom

barge usage 20-4

BAT usage 20-22

call preservation 20-5

Cisco Extension Mobility interactions 20-5

Cisco Unified Communications Manager Assistant 8-10

Cisco Unified Communications Manager Assistant usage 20-5

configuration checklist (table) 20-6

configuring 20-6

CTI interactions 20-5

described 20-1

DND usage 20-4

installing and activating 20-6

interactions 20-4

IP phones supported 20-3

overview 20-1

restrictions 20-4

SRST usage 20-5

system requirements 20-2

troubleshooting 20-23

using 20-7

IPMA, Cisco

See Cisco Unified Communications Manager Assistant

L

lines, interaction with MLPP 24-25

login call flow

Cisco Extension Mobility 7-5

logout call flow

Cisco Extension Mobility 7-6

M

malicious call ID

adding a softkey template 21-6

configuration checklist (table) 21-5

configuring alarms 21-6

explained 21-1

feature code 21-2

giving MCID to users 21-7

installing 21-4

interactions 21-3

alarms 21-3

call detail records 21-3

conference calls 21-3

extension mobility 21-3

overview 21-1

related topics 21-8

removing MCID feature 21-8

restrictions 21-4

services 21-1

setting service parameters 21-5

system requirements 21-2

troubleshooting 21-8

using 21-2

malicious call identification (MCID)

See malicious call ID

MCGP

and MLPP 24-27

MLPP

activating 24-34

announcements

blocked precedence 24-19

blocked precedence (figure) 24-19

busy station 24-19

explained 24-17

unauthorized precedence 24-18

unauthorized precedence (figure) 24-18

automated alternate routing (AAR) 24-27

call forward 24-25

call preservation 24-27

call transfer 24-26

call waiting 24-26

CDR recording 24-25

configuration checklist (table) 24-35

described 24-1

domain 24-6

enterprise parameters 24-36

hierarchical configuration 24-24

indication 24-8

installing 24-34

interactions 24-32

introducing 24-1

line feature interaction 24-25

mapping to DSCP 24-28

MGCP 24-27

numbering plan

example (figure) 24-21

explained 24-20

precedence

alternate party diversion (APD) 24-9

alternate party diversion example (figure) 24-10

call setup 24-8

explained 24-3

patterns 24-7

precedence patterns

example (figure) 24-21

explained 24-20

preemption

common network facility 24-13

common network facility example (figure) 24-14

common network facility example with retry timer Trr (figure) 24-15

details 24-11

enabled 24-10, 24-11

explained 24-6

receiving 24-10

user access 24-11

user access channel nonpreemptable 24-12

user access example (figure) 24-12

PRI 24-27

restrictions 24-32, 24-33

service parameter 24-25

shared lines 24-26

supplementary services

call forwarding 24-29

call pickup 24-31

call transfer 24-30

hunt pilots and hunt lists 24-31

multiple appearance lines 24-28

overview 24-28

three-way calling 24-30

terminology 24-2

trunk selection

example (figure) 24-23

explained 24-22

mobile connect

and FAC/CMC 22-4

and MLPP 22-4

configuration checklist 22-6

configuring access lists 22-7

configuring dual mode handoff settings 22-24

configuring softkeys 22-25

definitions 22-2

described 22-1

feature interactions 22-4

features and benefits 22-3

introducing 22-1

overview 22-1

related topics 22-26

remote destination 22-15

remote destination profile 22-11

restrictions 22-4

security and privacy 22-3

system requirements 22-6

use case scenarios 22-4

with existing cellular phones 22-2

mobile voice access

configuration checklist 22-6

configuring media resources 22-19

definitions 22-2

described 22-1

features and benefits 22-3

H.323 configuration 22-20

introducing 22-1

media resources 22-19

overview 22-1

related topics 22-26

mobility softkeys 22-25

modifying files 14-2

MOH

See music on hold (MOH)

monitoring

adding user for application (figure) 23-28

adding user to groups (figure) 23-29

agent call 23-10

agent cannot control a monitoring call (figure) 23-8

agent conferences in the supervisor (figure) 23-11

agent in a conference (figure) 23-11

architecture (figure) 23-4

BIB 23-23

call characteristics 23-20

call information 23-23

call preservation 23-23

codec for calls (figure) 23-21

configuration checklist (table) 23-37

configuring 23-27

configuring calling search spaces (figure) 23-31

configuring tones (figure) 23-30

CTI event delivery (figure) 23-24

CTI requirements 23-24

described 23-1

firewalls (figure) 23-23

hardware requirements 23-25

interactions listed 23-25

interactions with CTI and JTAPI/TSP applications 23-25

interactions with other features 23-26

introducing 23-1, 23-6

invocation of a session 23-6

multiple sessions (figure) 23-9

notification tones 23-20

one-way media 23-22

one-way media (figure) 23-23

overview (figure) 23-2

play tone behavior 23-21

related topics 23-38

restrictions

listed 23-26

security 23-26

with intercom 23-26

service parameters 23-38

session (figure) 23-7

session flow (figure) 23-6

simultaneous with recording (figure) 23-19

streaming through the agent IP phone (figure) 23-5

supervisor conferences in another supervisor (figure) 23-12

supervisor transfers the monitoring call (figure) 23-7

supported devices 23-5

system requirements 23-24

terminology 23-2

turn on IP phone BIB to allow (figure) 23-27

multicast

audio sources for MOH 25-10

configuration checklist (table) 25-11

explained 25-10

multilevel precedence and preemption

See MLPP

music on hold

Cisco Unified Communications Manager Attendant Console usage 10-15

music on hold (MOH)

audio files

deleting 25-30

displaying 25-28

managing 25-28

uploading 25-29

audio sources

configuration settings (table) 25-19

configuring 25-16, 25-18

deleting 25-19

explained 25-8

finding 25-17

call park example 25-5

characteristics 25-3

configuration checklist (table) 25-14

creating audio sources 25-9

database scalability 25-7

default MOH sample 25-9

definitions 25-2

described 25-1

failover and fallback 25-14

features

manageability 25-7

server manageability 25-6

server redundancy 25-6

server scalability 25-6

fixed audio source

configuration settings (table) 25-22

configuring 25-22

deleting 25-22

described 25-21

functionality 25-4

list of topics 25-1

managing audio sources 25-10

monitoring performance

overview (table) 25-15

service states 25-16

requirements and limits 25-12

server configuration settings (table) 25-25

servers

characteristics 25-5

configuring 25-23, 25-24

database requirements 25-6

explained 25-8

finding 25-23

manageability 25-6

perfmon counters 25-15

redundancy 25-6

resetting 25-25

scalability 25-6

storing audio sources 25-9

supported features 25-5

transfer hold example 25-5

understanding 25-1

user hold example 25-5

N

nonpreemptable user access channel 24-12

notification tones for monitoring and recording 23-20

numbering plan

MLPP (figure) 24-21

MLPP access control 24-20

O

other call pickup

configuration checklist (table) 5-9

P

parameters, service

CDR 21-5

partitions

restricting access 5-3

using call pickup 5-3

Web Dialer support 12-10

PCM file requirements for custom ring types 14-3

perfmon counters

counter descriptions (table) 25-16

using to view MOH servers 25-15

phones

and call display restrictions 3-8

custom rings

creating 14-1, 14-3

overview 14-1

PCM file requirements 14-3

interaction with Presence 26-3

pilot points

associating with the ac user 10-30

configuration settings (table) 10-26

configuring 10-25

deleting 10-28

finding 10-24

resetting 10-29

understanding 10-3

precedence

alternate party diversion (APD)

example (figure) 24-10

explained 24-9

blocked 24-19

blocked (figure) 24-19

busy station 24-19

call setup 24-8

CDR recording 24-25

explained 24-3

patterns

access control 24-20

MLPP (figure) 24-21

setup 24-7

unauthorized 24-18

unauthorized (figure) 24-18

preemption

common network facility 24-13

common network facility example (figure) 24-14

common network facility example with retry timer Trr (figure) 24-15

details 24-11

enabled 24-10, 24-11

explained 24-6

receiving 24-10

user access 24-11

user access channel nonpreemptable 24-12

user access example (figure) 24-12

Presence

authorization 26-7

BLF/SpeedDial

buttons, configuring 26-19

configuration settings (table) 4-23, 26-20

configuring 26-19

configuration checklist (table) 26-10

feature interactions and restrictions 26-10

groups

applying 26-17

configuration example 26-6

configuration settings (table) 26-15

explained 26-5

interaction examples 26-7

interaction with Cisco Extension Mobility 26-9

interaction with phones and trunks 26-3

interaction with route lists 26-4

more information 26-21

overview 26-1

request examples 26-3

SUBSCRIBE calling search space 26-9, 26-13

tips for presence group and presence authorization 26-18

PRI and MLPP 24-27

privacy

activating 1-10

configuration checklist (table) 1-12

configuring 1-11

described 1-6

installing and activating 1-10

interactions and restrictions 1-7

overview 1-1

related topics 1-13

service parameters 1-13

system requirements 1-7

privacy on hold

activating 1-11

configuration checklist (table) 1-12

configuring 1-11

described 1-6

installing and activating 1-10

interactions and restrictions 1-7

related topics 1-13

service parameters 1-13

system requirements 1-7

proxy user, creating for Web Dialer 12-11

Q

QRT

activating 27-14

activating CEF service 27-22

adding softkey template to phones 27-20

alarms and traces 27-22

architecture overview 27-3

can't make calls (figure) 27-13

can't make calls (table) 27-13

Cisco Extended Functions service 27-5

components 27-2

configuration checklist (table) 27-15

configuring 27-15

configuring softkey template in common device configuration 27-19

creating softkey template 27-16

description 27-1

extended menu choices 27-9

information to users 27-30

installing 27-14

interactions 27-14

IP phone support 27-5

overview 27-1

phone configuration (figure) 27-21

phone interface (figure) 27-10

phone interface display (figure) 27-9

phone recently rebooted (table) 27-12

problem categories (table) 27-10

problems with last call (table) 27-12

problem with phone that recently rebooted (figure) 27-13

QRT Viewer 27-25

reason codes (table) 27-10

related topics 27-32

reporting problem with current call (figure) 27-11

reporting problem with last call (figure) 27-12

reports

described 27-26

fields by supported category 27-28

restrictions 27-14

securing signaling connections 27-7

serviceability features 27-21

setting service parameters 27-24

softkey 27-16

softkey layout configuration (figure) 27-19

softkey template configuration window (figure) 27-17

softkey template configuration window after copy (figure) 27-18

system requirements 27-5

troubleshooting 27-30

user interface 27-8

using 27-8

voice quality feedback (figure) 27-9

Quality Report Tool (QRT)

See QRT

R

recording

adding user for application (figure) 23-28

adding user to groups (figure) 23-29

agent conference (figure) 23-18

application-invoked 23-14

application-invoked (figure) 23-15

architecture (figure) 23-4

automatic 23-14

automatic (figure) 23-15

barged call (figure) 23-17

BIB 23-23

call characteristics 23-20

call display 23-23

call information 23-23

call preservation 23-23

calls do not survive agent hold (figure) 23-16

codec for calls (figure) 23-21

configuration checklist (figure) 23-37

configuring 23-27

configuring calling search spaces (figure) 23-31

configuring tones (figure) 23-30

creating a route pattern for the recorder (figure) 23-35

creating recorder redundancy (figure) 23-36

creating recording profile (figure) 23-33

creating SIP trunk that points to the recorder (figure) 23-34

CTI event delivery (figure) 23-24

CTI requirements 23-24

described 23-1

enabling for a line appearance (figure) 23-32

firewalls (figure) 23-23

hardware requirements 23-25

interactions listed 23-25, 23-26

interactions with CTI and JTAPI/TSP applications 23-25

interactions with other features 23-26

introducing 23-1, 23-13

limiting codec usage 23-22

modes 23-14

notification tones 23-20

one-way media 23-22

one-way media (figure) 23-23

overview (figure) 23-3

play tone behavior 23-21

recorder as SIP trunk device 23-14

related topics 23-38

restrictions

security 23-26

with intercom 23-26

service parameters 23-38

simultaneous with monitoring (figure) 23-19

streaming through the agent IP phone (figure) 23-5

supported devices 23-5

system requirements 23-24

terminology 23-2

turn on IP phone BIB to allow (figure) 23-27

recording profiles

creating (figure) 23-33

Redirector servlet

configuring 12-10

redundancy

Cisco Unified Communications Manager Attendant Console 10-11

creating for recorders (figure) 23-36

MOH servers 25-6

Web Dialer 12-3

remote destination

adding 22-17

configuration settings (table) 22-18

configuring 22-15

deleting 22-18

finding 22-16

updating 22-17

remote destination profile

adding 22-13

configuration settings (table) 22-14

configuring 22-11

deleting 22-14

finding 22-12

updating 22-13

requirements

Call Back 2-5

Cisco Extension Mobility 7-8

device mobility 15-6

hold reversion 18-6

mobile connect 22-6

retry timer Trr example (figure) 24-15

reverted calls 18-4

Ringlist.xml file format 14-2

route lists

interaction with Presence 26-4

route patterns

creating for the recorder (figure) 23-35

S

SCCP

status notification for DND 16-2

security

Cisco Unified Communications Manager Assistant 8-26, 9-18

IPMASecureSysUser 8-26, 9-18

Presence authorization 26-7

with monitoring feature 23-26

with recording feature 23-26

service parameters

barge 1-13

CDR 21-5

external call transfer restrictions 17-6

for call pickup group 5-10

for monitoring and recording 23-38

for recording and monitoring (figure) 23-31

MLPP 24-25

Presence 26-12

privacy 1-13

privacy on hold 1-13

Web Dialer 12-6

services

Cisco Extension Mobility, adding 7-16

supplementary for MLPP 24-28

shared conference bridges and cBarge 1-10

shared lines

MLPP interaction 24-26

SIP

DND status notification 16-2

recorder as SIP trunk device 23-14

trunks

creating to point to the recorder (figure) 23-34

softkeys

barge 1-4

cBarge 1-5

configuring mobility 22-25

templates for MCID 21-6

SRST

intercom usage 20-5

supplementary services

call forwarding 24-29

call pickup 24-31

call transfer 24-30

hunt pilots and hunt lists 24-31

multiple appearance lines 24-28

overview 24-28

three-way calling 24-30

T

templates, softkey

MCID 21-6

TLS, securing connection to CTI 27-7

trace settings, Web Dialer 12-13

transfer

external call transfer restrictions 17-1

transfer hold, example with MOH 25-5

translation patterns

for call display restrictions 3-6

Trr retry timer preemption example (figure) 24-15

trunks

interaction with Presence 26-3

selection for MLPP

example (figure) 24-23

explained 24-22

U

unicast

audio sources for MOH 25-10

explained 25-10

user hold, example with MOH 25-5

users

Cisco Unified Communications Manager Attendant Console

configuring 10-19

understanding 10-2

V

voice mail

interaction with call display restrictions 3-5

W

Web Dialer

activating 12-4

adding users to standard Cisco Unified Communications Manager end users group 12-11

configuration checklist (table) 12-5

configuring 12-5

configuring application dial rules 12-10

configuring for local language 12-9

configuring Redirector servlet 12-10

creating a proxy user 12-11

installing 12-4

interactions 12-4

interactions and restrictions 12-3

introducing 12-1

locale settings in Microsoft Internet Explorer (figure) 12-9

overview 12-1

partition support 12-10

redundancy 12-3

related topics 12-13

restrictions 12-4

secure TLS connection 12-8

service parameters 12-6

servlet

Redirector 12-2

Webdialer 12-1, 12-6

system requirements 12-3

trace settings 12-13