Cisco Unified Communications Manager Administration Guide, Release 6.1(1)
CTI Route Point Configuration
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CTI Route Point Configuration

Table Of Contents

CTI Route Point Configuration

Finding CTI Route Points

Configuring a CTI Route Point

CTI Route Point Configuration Settings

Deleting a CTI Route Point

Resetting a CTI Route Point

Related Topics


CTI Route Point Configuration


A computer telephony integration (CTI) route point designates a virtual device that can receive multiple, simultaneous calls for application-controlled redirection.

For first-party call control, you can optionally add a CTI port for each active voice line (the CTI application determines this). Applications that use CTI route points and CTI ports include Cisco IP Softphone, Cisco Unified Communications Manager Auto-Attendant, and Cisco IP Interactive Voice Response System. After you add a CTI route point to Cisco Unified Communications Manager Administration, information from the RIS Data Collector service displays in the CTI Route Point Configuration window. When available, the IP address of the device and the name of the Cisco Unified Communications Manager with which the device registered display.


Note CTI route points may not be associated with directory numbers (DNs) that are members of line groups and, by extension, that are members of hunt lists. If a DN is a member of a line group or hunt list, that DN cannot be associated with a CTI route point that you configure with the CTI Route Point Configuration window.


For detailed instructions on how to configure CTI route points and CTI ports that are associated with these applications, refer to the documentation and online help that is included with these applications.

This section describes the following basic procedure:

Finding CTI Route Points

Configuring a CTI Route Point

CTI Route Point Configuration Settings

Deleting a CTI Route Point

Resetting a CTI Route Point

Finding CTI Route Points

To find and list CTI route points, perform the following procedure.

Procedure


Step 1 Choose Device > CTI Route Point.

The Find and List Route Points window displays. Records from an active (prior) query may also display in the window.

Step 2 To find all records in the database, ensure the dialog box is empty; go to Step 3.

To filter or search records

From the first drop-down list box, select a search parameter.

From the second drop-down list box, select a search pattern.

Specify the appropriate search text, if applicable.


Note To add additional search criteria, click the + button. When you add criteria, the system searches for a record that matches all criteria that you specify. To remove criteria, click the - button to remove the last added criterion or click the Clear Filter button to remove all added search criteria.


Step 3 Click Find.

All matching records display. You can change the number of items that display on each page by choosing a different value from the Rows per Page drop-down list box.


Note You can delete multiple records from the database by checking the check boxes next to the appropriate record and clicking Delete Selected. You can delete all configurable records for this selection by clicking Select All and then clicking Delete Selected.


Step 4 From the list of records that display, click the link for the record that you want to view.


Note To reverse the sort order, click the up or down arrow, if available, in the list header.


The window displays the item that you choose.


Additional Information

See the "Related Topics" section.

Configuring a CTI Route Point

To add or update a CTI route point, perform the following procedure.

Procedure


Step 1 Choose Device > CTI Route Point.

The Find and List Route Points window displays.

Step 2 Perform one of the followings tasks:

To copy an CTI route point, locate the appropriate route point as described in "Finding CTI Route Points" section. From the Search Results list, click the Copy icon that corresponds to the CTI route point that you want to copy, and continue with Step 3.

To add a new CTI route point, click the Add New button. The CTI Route Point Configuration window displays. Continue with Step 3.

To update a CTI route point, locate the appropriate CTI route point as described in "Finding CTI Route Points" section, and continue with Step 3.

Step 3 Enter the appropriate settings, as defined in Table 79-1.

Step 4 Click Save.

For instructions on how to add and configure directory numbers, see the "Configuring a Directory Number" section on page 57-3.

After you add a CTI route point to Cisco Unified Communications Manager Administration, information from the RIS Data Collector service displays in the CTI Route Point Configuration window. When available, the IP address of the device and the name of the Cisco Unified Communications Manager with which the device registered display.


Additional Information

See the "Related Topics" section.

CTI Route Point Configuration Settings

Table 79-1 describes the CTI route point configuration settings. For more information about related procedures, see the "Related Topics" section.

Table 79-1 CTI Route Point Configuration Settings 

Field
Description

Device Name

Enter unique identifier for this device, from 1 to 15 characters, including alphanumeric, dot, dash, or underscores.

Description

Enter a descriptive name for the CTI route point.

Device Pool

Choose the name of a Device Pool. The device pool specifies the collection of properties for this device including Cisco Unified Communications Manager Group, Date/Time Group, Region, and Calling Search Space for auto-registration.

 

Common Device Configuration

Choose the common device configuration to which you want this CTI route point assigned. The common device configuration includes the attributes (services or features) that are associated with a particular user. Common device configurations are configured in the Common Device Configuration window. See the "Common Device Configuration" section on page 93-1 for more information.

Calling Search Space

From the drop-down list box, choose a calling search space. The calling search space specifies the collection of partitions that are searched to determine how a collected (originating) number should be routed.

You can configure the number of calling search spaces that display in this drop-down list box by using the Max List Box Items enterprise parameter. If more calling search spaces exist than the Max List Box Items enterprise parameter specifies, the Find button displays next to the drop-down list box. Click the Find button to display the Find and List Calling Search Space window. Find and choose a calling search space name (see the "Finding a Calling Search Space" section on page 46-1).

Note To set the maximum list box items, choose System > Enterprise Parameters and choose CCMAdmin Parameters.

Location

Choose the appropriate location for this route point. The location specifies the total bandwidth that is available for calls to and from this location. A location setting of None means that the locations feature does not keep track of the bandwidth that this route point consumes.

User Locale

From the drop-down list box, choose the locale that is associated with the CTI route point. The user locale identifies a set of detailed information to support users, including language and font.

Cisco Unified Communications Manager makes this field available only for CTI route points that support localization.

Note If no user locale is specified, Cisco Unified Communications Manager uses the user locale that is associated with the device pool.

Note If the users require that information be displayed (on the phone) in any language other than English, verify that the locale installer is installed before configuring user locale. Refer to the Cisco Unified Communications Manager locale installer that is in the Cisco Unified Communications Operating System Administration Guide.

Media Resource Group List

Choose the appropriate Media Resource Group List. A Media Resource Group List comprises a prioritized grouping of media resource groups. An application chooses the required media resource, such as a Music On Hold server, from the available media resources according to the priority order that is defined in a Media Resource Group List.

If you choose <none>, Cisco Unified Communications Manager uses the Media Resource Group that is defined in the device pool.

For more information, see the "Media Resource Management" section in the Cisco Unified Communications Manager System Guide.

Network Hold MOH Audio Source

To specify the audio source that plays when the network initiates a hold action, click the drop-down arrow and choose an audio source from the list that displays.

If you do not choose an audio source, Cisco Unified Communications Manager uses the audio source that is defined in the device pool or the system default if the device pool does not specify an audio source ID.

You define audio sources in the Music On Hold Audio Source Configuration window. For access, choose Media Resources > Music On Hold Audio Source.

User Hold MOH Audio Source

To specify the audio source that plays when an application initiates a hold action, click the drop-down arrow and choose an audio source from the list that displays.

If you do not choose an audio source, Cisco Unified Communications Manager uses the audio source that is defined in the device pool or the system default if the device pool does not specify an audio source ID.

You define audio sources in the Music On Hold Audio Source Configuration window. For access, choose Media Resources > Music On Hold Audio Source.


Deleting a CTI Route Point

To delete a CTI route point, perform the following procedure.

Before You Begin

Because you can delete a CTI route point that is assigned to one or more directory numbers, you should determine which directory numbers are using the CTI route point. To determine which directory numbers are using the CTI route point choose Dependency Records link from the Related Links drop-down list box in the CTI Route Point Configuration windowing and click Go. If the dependency records are not enabled for the system, the dependency records summary window displays a message. For more information about dependency records, see the "Accessing Dependency Records" section on page A-2. If you try to delete a CTI route point that is in use, Cisco Unified Communications Manager displays a message.

If you delete a CTI Route Point that has a directory number assigned to it, you can find the directory number by using the Route Plan Report. You can also delete the directory number by using the Route Plan Report.

Procedure


Step 1 Choose Device > CTI Route Point.

The Find/List CTI Route Points window displays.

Step 2 Specify the search criteria that are needed to locate the CTI route point that you want to delete.

Step 3 Click Find.

The window refreshes to display a list of the CTI route points that match the specified search criteria.

Step 4 Perform one of the following actions:

Check the check boxes next to the CTI route points that you want to delete and click Delete Selected.

Delete all the CTI route points in the window by clicking Select All and click Delete Selected.

Choose the name of the CTI route point that you want to delete from the list to display its current settings and click Delete.

Step 5 To permanently delete the CTI route point, click OK.


Additional Information

See the "Related Topics" section.

Resetting a CTI Route Point

To reset a CTI route point, perform the following procedure.

Procedure


Step 1 Choose Device > CTI Route Point.

The Find and List CTI Route Points window displays.

Step 2 Choose the search criteria to use.

Step 3 Click Find.

The window displays a list of CTI route points that match the search criteria.

Step 4 Check the check boxes next to the CTI route points that you want to reset. To choose all CTI route points in the window, check the check box in the matching records title bar.

Step 5 Click Reset Selected.

The Reset Device dialog displays.

Step 6 Click one of the following buttons:

Restart—Restarts a device without shutting it down.

Reset—Shuts down a device and brings it back up.

Close—Closes the Reset Device dialog without performing any action.


Additional Information

See the "Related Topics" section.

Related Topics

Configuring a CTI Route Point

Finding CTI Route Points

CTI Route Point Configuration Settings

Deleting a CTI Route Point

Resetting a CTI Route Point

Computer Telephony Integration, Cisco Unified Communications Manager System Guide