Cisco Unified Communications Manager Features and Services Guide, Release 6.0(1)
Call Pickup Group
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Call Pickup Group

Table Of Contents

Call Pickup Group

Introducing Call Pickup Group

Auto Call Pickup

Call Pickup No Answer

Call Pickup Busy

Call Pickup No Bandwidth

Using Call Pickup Features with Partitions to Restrict Access

Call Pickup Group Notification

System Requirements for Call Pickup Group

Interactions and Restrictions

Interactions

Route Plan Report

Calling Search Space and Partitions

Time of Day

Call Accounting

Dependency Records

Restrictions

Installing and Activating Call Pickup Group

Configuring Call Pickup Group

Call Pickup Group Configuration Checklist

Other Group Call Pickup Configuration Checklist

Setting the Service Parameters for Call Pickup Group

Finding a Call Pickup Group

Configuring a Call Pickup Group

Call Pickup Group Configuration Settings

Deleting a Call Pickup Group

Defining a Pickup Group for Other Group Call Pickup

Assigning A Call Pickup Group to Directory Numbers

Related Topics


Call Pickup Group


The Call Pickup feature allows users to answer calls that come in on a directory number other than their own. The "Introducing Call Pickup Group" section describes this feature.

This section covers the following topics:

Introducing Call Pickup Group

System Requirements for Call Pickup Group

Interactions and Restrictions

Installing and Activating Call Pickup Group

Configuring Call Pickup Group

Related Topics

Introducing Call Pickup Group

Cisco Unified IP Phones for SCCP and SIP support three types of call pickup: call pickup, group call pickup, and other group call pickup.

Call pickup—Allows users to pick up incoming calls within their own group. Cisco Unified Communications Manager automatically dials the appropriate call pickup group number when the user activates this feature from a Cisco Unified IP Phone. Use the softkey, PickUp, for this type of call pickup.

Group call pickup—Allows users to pick up incoming calls in another group. User must dial the appropriate call pickup group number when activating this feature from a Cisco Unified IP Phone. Use the softkey, GPickUp, for this type of call pickup.


Note The same procedures apply for configuring call pickup and group call pickup features. Group call pickup numbers apply to lines or directory numbers.


Other group call pickup—Allows users to pick up incoming calls in a group that is associated with their own group. The Cisco Unified Communications Manager automatically searches for the incoming call in the associated groups to make the call connection when the user activates this feature from a Cisco Unified IP Phone. Use the softkey, oPickup, for this type of call pickup.

When more than one associated group exists, the priority of answering calls for the associated group goes from the first associated group to the last associated group. For example, groups A, B, and C associate with group X, and the priority of answering calls goes to group A, B, and then C. First, group X picks up incoming call in group A, though a call may have come in earlier in group C than the incoming call in group A.


Note Usually, within the same group, the longest alerting call (longest ringing time) gets picked up first if multiple incoming calls occur in that group. For other group call pickup, priority takes precedence over the ringing time if multiple associated pickup groups are configured.


Both idle and offhook call states make the three softkeys, PickUp, GPickUp, and oPickup, available. The administrator must modify the standard softkey template to include these softkeys for the users to invoke the Call Pickup feature. See the "Call Pickup Group Configuration Checklist" section and the "Other Group Call Pickup Configuration Checklist" section.

Auto Call Pickup

You can automate call pickup, group pickup, and other group pickup by enabling the service parameter Auto Call Pickup Enabled.

When this parameter is enabled, Cisco Unified Communications Manager automatically connects users to the incoming call in their own pickup group, in another pickup group, or a pickup group that is associated with their own group after users press the appropriate softkey on the phone. This action requires only one keystroke.

Auto call pickup connects the user to an incoming call in the group of the user. When the user presses the Pickup softkey on the phone, Cisco Unified Communications Manager locates the incoming call in the group and completes the call connection. If automation is not enabled, the user must press the softkeys, Pickup and Answer, to make the call connection.

Auto group call pickup connects users to an incoming call in another pickup group. The user presses the GPickUp softkey on the phone, then dials the DN of that other pickup group. Upon receiving the DN, Cisco Unified Communications Manager completes the call connection. If auto group call pickup is not enabled, the user must press the GPickUp softkey, dial the DN of another pickup group, and answer the call to make the connection.

Auto other group call pickup connects user to an incoming call in a group that is associated with the user's own group. The user presses the oPickup softkey on the phone. Cisco Unified Communications Manager automatically searches for the incoming call in the associated groups in the sequence that the administrator enters in the Pickup Group Configuration window and completes the call connection after the call is found. If automation is not enabled, the user must press the softkeys, oPickup and Answer, to make the call connection.


Note CTI applications support monitoring the party whose call is picked up. CTI applications do not support monitoring the pickup requester or the destination of the call that is picked up. Hence, Cisco Unified Communications Manager Assistant does not support auto call pickup (one-touch call pickup).


Call Pickup No Answer

When a call pickup occurs with the service parameter Auto Call Pickup Enabled set to false, the call forward that is configured on the phone gets ignored when one of the pickup softkeys is pressed. If the call pickup requestor does not answer the call, the original call is restored after the pickup no answer timer expires.

Call Pickup Busy

When a call pickup occurs with the service parameter Auto Call Pickup Enabled set to false, the original call is restored while the call pickup requestor phone is busy.

Call Pickup No Bandwidth

When a call pickup occurs with the service parameter Auto Call Pickup Enabled set to false, the original call is restored when there is no bandwidth between the call originator and requestor phones.

Additional Information

See the "Related Topics" section.

Using Call Pickup Features with Partitions to Restrict Access

You can restrict access to call pickup groups by assigning a partition to the call pickup group number. When this configuration is used, only the phones that have a calling search space that includes the partition with the call pickup group number can participate in that call pickup group. Make sure that the combination of partition and group number is unique throughout the system.

If call pickup group numbers are assigned to a partition, only those phones that can dial numbers in that partition can use the call pickup group.

If partitions represent tenants in a multitenant configuration, make sure that the pickup groups are assigned to the appropriate partition for each tenant.

A multitenant configuration provides an example of using partitions with call pickup groups. Assign the pickup groups to the appropriate partition for each tenant, and the group number will not be visible to other tenants.

Call Pickup Group Notification

The Call Pickup Notification feature provides an audio or visual, or both, notification on Cisco Unified IP Phones when other members of a pickup group receive a call. Call Pickup Notification gets configured in three configuration windows for three types of settings: system, call pickup group, directory number/phone.

Service Parameters Configuration—The type of audio notification (beep or ring) to be heard when a phone is idle or busy gets set from the Service Parameters Configuration window. This setting becomes the system default.

Call Pickup Group Configuration—The type of notification for each call pickup group gets configured from the Call Pickup Group Configuration window in Cisco Unified Communications Manager Administration. In addition to configuring the type of notification, you can configure the time, in seconds, to delay the audio and visual alerts after the call comes into that group. This will allow the original called party a chance to pick up the call prior to the audio and/or visual alert being sent to the pickup group. See the "Call Pickup Group Configuration Settings" on page 12.

To configure whether the notification will be audio or visual, or both, use the configuration settings in the Call Pickup Group Notification Settings from the Call Pickup Group Configuration window. The notification gets sent only to the primary line of a device.

To configure the visual notification on the Call Pickup Group Configuration window, use the configuration settings in the Call Information Display For Call Pickup Group Notification section. This setting allows the administrator to have detailed caller and/or called party information in the notification message. The display will contain the name of calling/called party if available. If not, the number will be displayed. The visual notification will be a message on the phone status line.

Directory Number Configuration—This window provides fields to configure the audio alert setting for each phone. The type of audio alert for phones will be configurable by using the Pickup Audio Alert Setting. This lets users configure the type of audio alert to be provided when phone is idle or has an active call. See Directory Number Configuration Settings in the Cisco Unified Communications Manager Administration Guide.

System Requirements for Call Pickup Group

To operate, call pickup group requires the following software component:

Cisco Unified Communications Manager Release 6.0 or later

The following SCCP and SIP phones support call pickup group with Pick Up (PickUp) and Group Pickup (GPickUp) softkeys in the Standard User and Standard Feature softkey templates:

Cisco Unified IP Phones (7941, 7961, 7970, 7971)

The following SCCP phones support call pickup group with the Pick Up (PickUp) and Group Pickup (GPickUp) softkeys in the Standard User and Standard Feature softkey templates:

Cisco Unified IP Phones (7905, 7912, 7920, 7931, 7940, 7960)


Note The administrator must add the Other Pickup (oPickup) softkey to the softkey templates. Call Pickup, Group Call Pickup, and Other Pickup can be configured on the phone button template by using the programmable line key feature (see Programmable Line Keys in the Cisco Unified Communications Manager System Guide).


Interactions and Restrictions

The following sections describe the interactions and restrictions for call pickup:

Interactions

Restrictions

Interactions

The following sections describe how call pickup group interacts with Cisco Unified Communications Manager applications and call processing:

Route Plan Report

Calling Search Space and Partitions

Time of Day

Call Accounting

Dependency Records

Route Plan Report

The route plan report displays the patterns and directory numbers that are configured in Cisco Unified Communications Manager. Use the route plan report to look for overlapping patterns and directory numbers before assigning a directory number to call pickup group. Refer to the Route Plan Report chapter in the Cisco Unified Communications Manager Administration Guide.

Calling Search Space and Partitions

Assign a partition to the Call Pickup Group number to limit call pickup access to users on the basis of the device calling search space. Refer to Calling Search Space Configuration and Partition Configuration in the Cisco Unified Communications Manager Administration Guide.

Time of Day

To pick up calls from a group that is associated with your own group, you must configure the calling search space, partition, and the Time of Day (TOD) parameter for members in the associated group to be active and able to accept calls within the same time period as your own group. TOD associates a time stamp to the calling search space and partition.

For example, a partition, ABC, remains active between 9 am to 5 pm. A calling search space, cssABC, contains partition ABC. A pickup group, pickABC contains phone 1 and phone 2. Phone 1 and phone 2 reside in the same calling search space, cssABC. If phone 1 rings at 5:30 pm and phone 2 tries to pick up the call, this attempt fails because the partition is not active after 5 pm. If phone 1 rings at 9:30 am, phone 2 can pick up the call.

Call Accounting

Call Pickup Groups interact with call accounting.

When a call pickup occurs via auto call pickup, the system generates two call detail records (CDRs). One CDR applies to the original call that is cleared, and another CDR applies to the requesting call that is connected.

When a call pickup occurs via non-auto call pickup, the system generates one call detail record, which applies to the requesting call that is connected.

A CDR search returns all CDRs that match a specific time range and other search criteria as specified. If users are interested in the type of call that is associated with a particular CDR, the search result displays a call type field that indicates whether the call is a pickup call.

Dependency Records

If you need to find devices to which a specific call pickup number is assigned, click the Dependency Records link that the Cisco Unified Communications Manager Administration Pickup Group Configuration window provides. The Dependency Records Summary window displays information about devices that are using the call pickup number.

If a pickup group is associated with other pickup groups, the dependency record of the pickup group shows the association information. For example, if pickup group A is associated with pickup group B and pickup group C, the dependency record of pickup group A shows the information on the association of pickup group A to pickup group B and C.

To find out more information about the devices, click the device, and the Dependency Records Details window displays. If the dependency records are not enabled for the system, the dependency records summary window displays a message.

For more information about Dependency Records, refer to "Accessing Dependency Records" in the Cisco Unified Communications Manager Administration Guide.

Restrictions

The following restrictions apply to call pickup group:

Although different lines on a phone can be assigned to different call pickup groups, Cisco does not recommend this setup because it can be confusing to users.

You cannot delete a call pickup group number when it is assigned to a line or directory number. To determine which lines are using the call pickup number, use Dependency Records. To delete a call pickup group number, reassign a new call pickup group number to each line or directory number.

When you update a call pickup group number, Cisco Unified Communications Manager automatically updates all directory numbers that are assigned to that call pickup group.

Cisco Unified Communications Manager Attendant Console does not work with the call pickup group feature. The attendant console user interface cannot appropriately handle calls that come from or are made to phones that belong to a call pickup group due to JTAPI and CTI limitations.

Call pickup notification, audio, and visual alert supports Cisco Unified IP Phones 7911, 7941, 7961, 7970, and 7971 with SIP.

The system does not support call pickup notification, audio, and visual alert on Cisco Unified IP Phones 7905, 7912, 7940, and 7960 with SIP.

Call pickup notification, audio, and visual alert only supports licensed, third-party SIP phones.

Installing and Activating Call Pickup Group

Call pickup group, a system feature, comes standard with Cisco Unified Communications Manager software. It does not require special installation.

Configuring Call Pickup Group

This section contains the following information:

Call Pickup Group Configuration Checklist

Other Group Call Pickup Configuration Checklist

Setting the Service Parameters for Call Pickup Group

Finding a Call Pickup Group

Configuring a Call Pickup Group

Call Pickup Group Configuration Settings

Deleting a Call Pickup Group

Defining a Pickup Group for Other Group Call Pickup

Assigning A Call Pickup Group to Directory Numbers

Call Pickup Group Configuration Checklist

Table 11-1 provides a checklist to configure Call Pickup Group.

Table 11-1 Call Pickup Group Configuration Checklist 

Configuration Steps
Related procedures and topics

Step 1 

Configure partitions if you will be using them with call pickup groups.

Configuring a Partition, Cisco Unified Communications Manager Administration Guide

Using Call Pickup Features with Partitions to Restrict Access

Step 2 

Configure a call pickup group. Make sure that the name and number are unique.

Configuring a Call Pickup Group

Step 3 

Assign the call pickup group that you created in Step 2 to the directory numbers that are associated with phones on which you want to enable call pickup:

Only directory numbers that are assigned to a call pickup group can use the Call Pickup feature.

If partitions are used with call pickup numbers, make sure that the directory numbers that are assigned to the call pickup group have a calling search space that includes the appropriate partitions.

Assigning A Call Pickup Group to Directory Numbers

Step 4 

Configure the audio or visual, or both, notification (optional).

Set the Call Pickup Group Audio Alert Setting service parameter.

Configure the type of notification (audio, visual, both) in Call Pickup Group Configuration.

Configure the notification timer in Call Pickup Group Configuration.

Configure the audio alert setting for each phone in the Directory Number Configuration.

Call Pickup Group Notification

Call Pickup Group Configuration Settings

Directory Number Configuration Settings, Cisco Unified Communications Manager Administration Guide

Step 5 

Add a call pickup or group call pickup button to the phone button templates, if needed.

You only need to do this for Cisco IP Phones 12 SP, 12 SP+, and 30 VIP.

Configuring Phone Button Templates, Cisco Unified Communications Manager Administration Guide

Step 6 

Assign the Standard User or Standard Feature softkey template to the phone that will be using the Pickup (PickUp) and Group Call Pickup (GPickUp) softkeys.


Note To restrict calls to be picked up by phones within its own group only, deny the GPickUp or oPickup softkeys in the softkey template by moving them to the Unselected box that is in the Softkey Configuration window.


Assigning Softkey Templates to IP Phones, Cisco Unified Communications Manager Administration Guide

Step 7 

If you want automatic call answering for call pickup groups, enable the Auto Call Pickup Enabled service parameter by choosing the value True. The default specifies False.

Auto Call Pickup.

Service Parameters Configuration, Cisco Unified Communications Manager Administration Guide

Step 8 

If the Auto Call Pickup Enabled service parameter is false, enter a value for the Call Pickup No Answer Timer service parameter. This parameter controls the amount of time that a call takes to get restored if a call is picked up by using call pickup, group call pickup, or other group call pickup.

Service Parameters Configuration, Cisco Unified Communications Manager Administration Guide

Step 9 

Enter a value for the Pickup Locating Timer service parameter. This parameter controls the time for call selection for call pickup, group call pickup, and other group call pickup.

Service Parameters Configuration, Cisco Unified Communications Manager Administration Guide

Step 10 

Notify users that the Call Pickup feature is available.

Refer to the phone documentation for instructions on how users access the Call Pickup feature on their Cisco Unified IP Phone.

Additional Information

See the "Related Topics" section.

Other Group Call Pickup Configuration Checklist

Table 11-2 provides a checklist to configure other group call pickup.

Table 11-2 Other Group Call Pickup Configuration Checklist 

Configuration Steps
Related procedures and topics

Step 1 

Configure a list of associated groups that can be chosen from all pickup groups. The list can include up to ten groups.

Defining a Pickup Group for Other Group Call Pickup

Step 2 

Configure Calling Search Space and TOD parameters for members of the associated groups to your group.

Calling Search Space Configuration, Cisco Unified Communications Manager Administration Guide

Time-of-Day Routing, Cisco Unified Communications Manager System Guide

Time Schedule Configuration, Cisco Unified Communications Manager Administration Guide

Time Period Configuration, Cisco Unified Communications Manager Administration Guide

Step 3 

If you want automatic call answering for other group call pickup, enable the Auto Call Pickup Enabled service parameter by entering the value True. The default specifies False.

Auto Call Pickup.

Service Parameters Configuration, Cisco Unified Communications Manager Administration Guide

Step 4 

If the Auto Call Pickup Enabled service parameter is false, enter a value for the Call Pickup No Answer Timer service parameter. This parameter controls the amount of time that a call takes to get restored if a call is picked up by other group call pickup.

Service Parameters Configuration, Cisco Unified Communications Manager Administration Guide

Step 5 

Enter a value for the service parameter Pickup Locating Timer. This parameter controls the time for call selection for call pickup, group call pickup and other group call pickup.

Service Parameters Configuration, Cisco Unified Communications Manager Administration Guide

Step 6 

To configure the Other Group Pickup (oPickup) softkey for the phone, modify and add the Standard User or Standard Feature softkey template to the phone.

Modify the template to include the oPickup softkey with the following steps.

Choose Device > Device Settings > Softkey Template in Cisco Unified Communications Manager Administration.

Choose the desired softkey template.

Choose the Softkey Layout Configuration link.

Choose On Hook or Off Hook call states.

Choose oPickup in the Unselected Softkeys box. Click the right arrow to move the oPickup softkey to the Selected Softkeys box.


Note To restrict calls to be picked up by phones within its own group only, deny the oPickup softkey in the softkey template.


Assigning Softkey Templates to IP Phones, Cisco Unified Communications Manager Administration Guide

Step 7 

Notify users that the Call Pickup Group feature is available.

Refer to the phone documentation for instructions on how users access the Call Pickup feature on their Cisco Unified IP Phone.

Additional Information

See the "Related Topics" section.

Setting the Service Parameters for Call Pickup Group

Cisco Unified Communications Manager provides three clusterwide service parameters for call pickup group: Auto Call Pickup Enabled, Call Pickup Locating Timer, and Call Pickup No Answer Timer. Each service parameter includes a default and requires no special configuration.

Auto Call Pickup Enabled—Default specifies False. This parameter determines whether the auto call pickup feature is enabled. To enable this capability, set the field to True.

Call Pickup Locating Timer—Default specifies 1 second. This service parameter specifies the maximum time, in seconds, for a pickup to wait to get all alerting calls in the pickup groups from all of the nodes in the cluster.

Call Pickup No Answer Timer—Default specifies 12 seconds. This parameter specifies the maximum time, in seconds, to wait before restoring the original call if a user, who initiates a pickup request, decides not to pick up the call. This is a required field.


Note To set the timers, choose System > Service Parameters, choose the Advanced icon or click the Advanced button, and update the fields in the Clusterwide Parameters (Feature-Call Pickup) pane.


Additional Information

See the "Related Topics" section.

Finding a Call Pickup Group

Because you may have several call pickup groups in your network, Cisco Unified Communications Manager lets you locate call pickup groups on the basis of specific criteria. Use the following procedure to locate call pickup groups.


Note During your work in a browser session, Cisco Unified Communications Manager Administration retains your call pickup group search preferences. If you navigate to other menu items and return to this menu item, Cisco Unified Communications Manager Administration retains your call pickup group search preferences until you modify your search or close the browser.


Procedure


Step 1 Choose Call Routing > Call Pickup Group.

The Find and List Call Pickup Groups window displays.

Step 2 To find all records in the database, ensure the dialog box is empty; go to Step 3.

To filter or search records:

From the first drop-down list box, choose a search parameter.

From the second drop-down list box, choose a search pattern.

Specify the appropriate search text, if applicable.


Note To add additional search criteria, click the + button. When you add criteria, the system searches for a record that matches all criteria that you specify. To remove criteria, click the - button to remove the last added criteria or click the Clear Filter button to remove all added search criteria.


Step 3 Click Find.

All or matching records display. You can change the number of items that display on each page by choosing a different value from the Rows per Page drop-down list box.


Note You can delete multiple records from the database by checking the check boxes next to the appropriate record and clicking Delete Selected. You can delete all configurable records for this selection by clicking Select All and then clicking Delete Selected.


Step 4 From the list of records that display, click the link for the record that you want to view.


Note To reverse the sort order, click the up or down arrow, if available, in the list header.


The window displays the item that you choose.


Additional Information

See the "Related Topics" section.

Configuring a Call Pickup Group

This section describes how to add, copy, and update a single call pickup group.

Procedure


Step 1 Choose Call Routing > Call Pickup Group.

Step 2 Perform one of the following tasks:

To add a new Call Pickup Group, click Add New.

To copy a Call Pickup Group, use the procedure in the "Finding a Call Pickup Group" section to locate the call pickup group. Click the Copy icon.

To update a Call Pickup Group, use the procedure in the "Finding a Call Pickup Group" section to locate the call pickup group.

The Call Pickup Group Configuration window displays.

Step 3 Enter or update the appropriate settings as described in Table 11-3.

Step 4 To save the new or changed call pickup groups in the database, click Save.


Additional Information

See the "Related Topics" section.

Call Pickup Group Configuration Settings

Table 11-3 describes the call pickup group configuration settings. For related procedures, see the "Related Topics" section.

Table 11-3 Call Pickup Group Configuration Settings 

Field
Description
Pickup Group Information

Pickup Group Name

Enter up to 30 alphanumeric characters. For example, Operations. The pickup group name associates with the pickup group number. You can choose a pickup group by the pickup group name.

Pickup Group Number

Enter a unique directory number (integers) for the call pickup group that you want to add.

Description

Enter a description for the call pickup group (for example, Operations Department Group Pickup).

Partition

If you want to use a partition to restrict access to the call pickup group, choose the desired partition from the drop-down list box. If you do not want to restrict access to the call pickup group, choose <None> for the partition.

You can configure the number of partitions that display in this drop-down list box by using the Max List Box Items enterprise parameter. If more partitions exist than the Max List Box Items enterprise parameter specifies, the Find button displays next to the drop-down list box. Click the Find button to display the Find and List Partitions window. Find and choose a partition name by using the Finding a Partition procedure in the Cisco Unified Communications Manager Administration Guide.

Note To set the maximum list box items, choose System > Enterprise Parameters and choose CCMAdmin Parameters.

Note Make sure that the combination of call pickup group number and partition is unique within the Cisco Unified Communications Manager cluster.

Call Pickup Group Notification Settings

Call Pickup Group Notification Policy

From the drop-down list box, choose one of the following notification types:

No Alert

Audio Alert

Visual Alert

Audio and Visual Alert

Call Pickup Group Notification Timer (seconds)

Enter the seconds of delay (integer in the range of 1 to 300) between the time that the call first comes into the original called party and the time that the notification to the rest of the call pickup group is to occur.

Call Information Display For Call Pickup Group Notification

Calling Party Information

Check the check box if you want the visual notification message to the call pickup group to include identification of the calling party. The system only makes this setting available when the Call Pickup Group Notification Policy is set to Visual Alert or Audio and Visual Alert.

If you choose to display both Calling Party Information and Called Party Information, only the first 11 characters of each display. If you choose to display only one or the other, the first 23 characters display. However, when the display name contains a feature tag without an associated number (such as Conference -> Alice), then the number of characters is not limited in this way.

Note In the case of multiple active notification alerts, the latest visual alert overwrites the previous ones. When a user activates call pickup, the user is connected to the earliest call available for pickup, even if that is not the visual alert currently displayed on the phone. You can avoid this mismatch by using visual notification without displaying calling or called party information. With this configuration, a generic message reading, "Call(s) available for Pickup" displays. The user can obtain the caller identification if Auto Call Pickup (AutoCallPickupEnabled service parameter) is disabled; see the "Auto Call Pickup" section for more information.

Called Party Information

Check the check box if you want the visual notification message to the call pickup group to include identification of the original called party. The system only makes this setting available when the Call Pickup Group Notification Policy is set to Visual Alert or Audio and Visual Alert.

If you choose to display both Calling Party Information and Called Party Information, only the first 11 characters of each are display. If you choose to display only one or the other, the first 23 characters display. However, when the display name contains a feature tag without an associated number (such as Conference -> Alice), then the number of characters is not limited in this way.

Note In the case of multiple active notification alerts, the latest visual alert overwrites the previous ones. However, when a user activates call pickup, the user is connected to the earliest call available for pickup, even if that is not the visual alert currently displayed on the phone. You can avoid this mismatch by using visual notification without displaying calling or called party information. With this configuration, a generic message reading, "Call(s) available for Pickup" displays. The user can obtain the caller identification if Auto Call Pickup (AutoCallPickupEnabled service parameter) is disabled; see the "Auto Call Pickup" section for more information.

Associated Call Pickup Group Information—Find Pickup Numbers by Numbers/Partition

Partition

See Partition in Call Pickup Group Information in this table.

Call Pickup Group Numbers Contain

Enter the DN or part of the DN of the call pickup group that you want to find; then, click Find.

Available Call Pickup Groups

To add a member to the associated call pickup group list in the Associated Pickup Group Information area, choose a DN/partition from this list; then, click Add to Associated Pickup Groups.

The group being configured is automatically added to the list of Current Associated Call Pickup Groups. This is to allow pickup of calls within your own group using the OPickup softkey.

Current Associated Call Pickup Groups

Selected Call Pickup Groups

To change order of the Call Pickup Groups listings, use the Up and Down arrows on the right side of this box to move the listings. Click Reverse Order of Selected Numbers to reverse the order of the listings. Use the Up and Down arrows below this box to move a call pickup group from this box to the Removed Call Pickup Groups box.

Removed Call Pickup Groups

Use the Up and Down arrows above this box to move a call pickup group from this box to the Selected Call Pickup Groups box.


Deleting a Call Pickup Group

This section describes how to delete a call pickup group from the Cisco Unified Communications Manager database.

Before You Begin

You cannot delete a call pickup group number that is assigned to a line or directory number. To see a list of the directory numbers that are using this call pickup group, click the Dependency Records link. If the dependency records are not enabled for the system, the dependency records summary window displays a message. For more information about Dependency Records, see the "Accessing Dependency Records" section in the Cisco Unified Communications Manager Administration Guide. To enable call pickup again for those directory numbers, you must reassign each of them to a new call pickup group. For details, see the "Assigning A Call Pickup Group to Directory Numbers" section.

Procedure


Step 1 Locate the call pickup group by using the procedure in the "Finding a Call Pickup Group" section.

Step 2 Click the call pickup group that you want to delete.

Step 3 Click Delete.

The call pickup group no longer displays in the Call Pickup Group Find/List window.


Additional Information

See the "Related Topics" section.

Defining a Pickup Group for Other Group Call Pickup

This section describes how to associate a call pickup group to your group for answering incoming calls for this associated group. You can associate up to ten call pickup groups with your group. The priority of answering calls for the associated groups goes from the first associated group to the last associated group on the associated group list. You can organize the list in the Call Pickup Group Configuration window as described in Table 11-1.

Procedure


Step 1 Locate your group by using the procedure in the "Finding a Call Pickup Group" section.

Step 2 In the Call Pickup Group Configuration window, scroll down to the Associated Call Pickup Group Information area.

Step 3 Enter information in the appropriate fields as described in Table 11-3.

Step 4 Click Save.


Additional Information

See the "Related Topics" section.

Assigning A Call Pickup Group to Directory Numbers

This section describes how to assign a call pickup group to a directory number. Only directory numbers that are assigned to a call pickup group can use call pickup, group call pickup, and other group call pickup.

Before You Begin

Before you can assign a call pickup group to a directory number, you must create the call pickup group as described in the "Configuring a Call Pickup Group" section.

Procedure


Step 1 Choose Device > Phone or Call Routing > Directory Number.

Step 2 Enter the appropriate search criteria to find the phone or directory number that you want to assign to a call pickup group and click Find.

A list of phones or directory numbers that match the search criteria displays.

Step 3 Choose the phone or directory number to which you want to assign a call pickup group.

Step 4 If you are using the Directory Number Configuration window, proceed to Step 6.

Step 5 From the Association Information list on the Phone Configuration window, choose the directory number to which the call pickup group will be assigned.

Step 6 From the Call Pickup Group drop-down list box that displays in the Call Forward and Call Pickup Settings area, choose the desired call pickup group.

Step 7 To save the changes in the database, click Save.


Additional Information

See the "Related Topics" section.

Related Topics

Call Pickup Group

Finding a Call Pickup Group

Configuring a Call Pickup Group

Call Pickup Group Configuration Settings

Deleting a Call Pickup Group

Defining a Pickup Group for Other Group Call Pickup

Assigning A Call Pickup Group to Directory Numbers

Directory Number Configuration, Cisco Unified Communications Manager Administration Guide

Cisco Unified IP Phone Configuration, Cisco Unified Communications Manager Administration Guide

Partition Configuration, Cisco Unified Communications Manager Administration Guide

Route Plan Report, Cisco Unified Communications Manager Administration Guide

Time-of-Day Routing, Cisco Unified Communications Manager System Guide

Softkey Template Configuration, Cisco Unified Communications Manager Administration Guide

Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager

Cisco Unified IP Phone user documentation and release notes (all models)