Cisco Unified Communications Manager Administration Guide, Release 6.0(1)
Cisco Voice-Mail Pilot Configuration
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Cisco Voice-Mail Pilot Configuration

Table Of Contents

Cisco Voice-Mail Pilot Configuration

Finding a Cisco Voice-Mail Pilot

Configuring the Voice-Mail Pilot Number

Voice-Mail Pilot Configuration Settings

Deleting a Voice-Mail Pilot Number

Related Topics


Cisco Voice-Mail Pilot Configuration


The voice mail-pilot number designates the directory number that you dial to access your voice messages. Cisco Unified Communications Manager automatically dials the voice-messaging number when you press the Messages button on your phone. Each pilot number can belong to a different voice-messaging system.

The following topics provide information on voice-mail pilot configuration:

Finding a Cisco Voice-Mail Pilot

Configuring the Voice-Mail Pilot Number

Voice-Mail Pilot Configuration Settings

Deleting a Voice-Mail Pilot Number

Voice Mail Connectivity to Cisco Unified Communications Manager, Cisco Unified Communications Manager System Guide

Cisco Unity and Cisco Unity Connection Configuration Checklist, Cisco Unified Communications Manager System Guide

Finding a Cisco Voice-Mail Pilot

Because you may have several Cisco voice-mail pilots in your network, Cisco Unified Communications Manager lets you locate specific Cisco voice-mail pilots on the basis of specific criteria. Use the following procedure to locate Cisco voice-mail pilots.


Note During your work in a browser session, Cisco Unified Communications Manager Administration retains your Cisco voice-mail pilot search preferences. If you navigate to other menu items and return to this menu item, Cisco Unified Communications Manager Administration retains your Cisco voice-mail pilot search preferences until you modify your search or close the browser.


Procedure


Step 1 Choose Voice Mail > Voice Mail Pilot.

The Find and List Voice Mail Pilots window displays. Records from an active (prior) query may also display in the window.

Step 2 To find all records in the database, ensure the dialog box is empty; go to Step 3.

To filter or search records

From the first drop-down list box, select a search parameter.

From the second drop-down list box, select a search pattern.

Specify the appropriate search text, if applicable.


Note To add additional search criteria, click the + button. When you add criteria, the system searches for a record that matches all criteria that you specify. To remove criteria, click the - button to remove the last added criterion or click the Clear Filter button to remove all added search criteria.


Step 3 Click Find.

All matching records display. You can change the number of items that display on each page by choosing a different value from the Rows per Page drop-down list box.


Note You can delete multiple records from the database by checking the check boxes next to the appropriate record and clicking Delete Selected. You can delete all configurable records for this selection by clicking Select All and then clicking Delete Selected.


Step 4 From the list of records that display, click the link for the record that you want to view.


Note To reverse the sort order, click the up or down arrow, if available, in the list header.


The window displays the item that you choose.


Additional Information

See the "Related Topics" section.

Configuring the Voice-Mail Pilot Number

To configure the voice-mail pilot number, perform these procedures.

Procedure


Step 1 Choose Voice Mail > Voice Mail Pilot.

Step 2 Click the Add New link.

Step 3 Configure the appropriate settings as described in Table 77-1.

Step 4 To add the new voice-mail pilot number or to update the settings for an existing voice-mail pilot number, click Save.


Additional Information

See the "Related Topics" section.

Voice-Mail Pilot Configuration Settings

Table 77-1 describes the voice-mail pilot configuration settings.

Table 77-1 Voice-Mail Pilot Configuration Settings 

Field
Description

Voice Mail Pilot Number

Enter a number to identify the voice mail pilot number.

Calling Search Space

From the drop-down list box, choose the appropriate calling search space. A calling search space comprises a collection of partitions that are searched for numbers that are called from this pilot number.

You can configure the number of calling search spaces that display in this drop-down list box by using the Max List Box Items enterprise parameter. If more calling search spaces exist than the Max List Box Items enterprise parameter specifies, the Find button displays next to the drop-down list box. Click the Find button to display the Find and List Calling Search Space window. Find and choose a calling search space name (see the "Finding a Calling Search Space" section on page 46-1).

Note To set the maximum list box items, choose System > Enterprise Parameters and choose CCMAdmin Parameters.

Description

Enter the description of the pilot number.

Make this the default Voice Mail Pilot for the system

Check the check box to make this pilot number the default Voice Mail Pilot for the system.

Note If you check the Default box, this voice mail pilot number replaces your current default pilot number.


Additional Information

See the "Related Topics" section.

Deleting a Voice-Mail Pilot Number

To delete the voice-mail pilot number, perform these procedures. You cannot delete the default or the No Voice Mail profile numbers.

Before You Begin

You cannot delete voice-mail pilot numbers that a voice-mail profile uses. To find out which voice-mail profiles are using the voice-mail pilot, in the Voice Mail Pilot Configuration window, choose Dependency Records from the Related Links drop-down list box and click Go. If the dependency records are not enabled for the system, the dependency records summary window displays a message. For more information about dependency records, see the "Accessing Dependency Records" section on page A-2. If you try to delete a voice-mail pilot that is in use, Cisco Unified Communications Manager displays a message. Before deleting a voice-mail pilot that is currently in use, you must perform either or both of the following tasks:

Assign a different voice-mail pilot to any voice-mail profiles that are using the voice-mail pilot that you want to delete. See the "Configuring a Voice-Mail Profile" section on page 78-2.

Delete the voice-mail profiles that are using the voice-mail pilot that you want to delete. See the "Deleting a Voice-Mail Profile" section on page 78-4.

Procedure


Step 1 Choose Voice Mail > Voice Mail Pilot.

Step 2 Find the voice-mail pilot by using the procedure in the "Finding a Cisco Voice-Mail Pilot" section.

Step 3 Click the Cisco voice-mail pilot that you want to delete.

Step 4 Click Delete.

A confirmation window displays.


Note If you choose the default or the No Voice Mail pilot numbers, the Delete button does not display.


Step 5 To delete the voice-mail pilot, click OK or to cancel the deletion process, click Cancel.

If a voice-mail profile uses this voice-mail pilot number, a message displays and indicates the number of voice-mail profiles that use this voice-mail pilot number.


Additional Information

See the "Related Topics" section.

Related Topics

Finding a Cisco Voice-Mail Pilot

Configuring the Voice-Mail Pilot Number

Voice-Mail Pilot Configuration Settings

Deleting a Voice-Mail Pilot Number

Voice Mail Connectivity to Cisco Unified Communications Manager, Cisco Unified Communications Manager System Guide

Cisco Unity and Cisco Unity Connection Configuration Checklist, Cisco Unified Communications Manager System Guide

Message Waiting Configuration, page 76-1

Voice-Mail Profile Configuration, page 78-1