Cisco Unified CallManager Features and Services Guide, Release 5.1(3)
Preface
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Preface

Table Of Contents

Preface

Purpose

Audience

Organization

Related Documentation

Conventions

Obtaining Documentation, Obtaining Support, and Security Guidelines

Cisco Product Security Overview


Preface


This preface describes the purpose, audience, organization, and conventions of this guide and provides information on how to obtain related documentation.


Note This document may not represent the latest Cisco product information available. You can obtain the most current documentation by accessing Cisco's product documentation page at this URL:

http://www.cisco.com/univercd/home/home.htm


The preface covers these topics:

Purpose

Audience

Organization

Related Documentation

Conventions

Obtaining Documentation, Obtaining Support, and Security Guidelines

Cisco Product Security Overview

Purpose

The Cisco Unified CallManager Features and Services Guide provides the information that you need to understand, install, configure, manage, use, and troubleshoot Cisco Unified CallManager features.

Audience

The Cisco Unified CallManager Features and Services Guide provides information for network administrators who are responsible for managing the Cisco Unified CallManager system. This guide requires knowledge of telephony and IP networking technology.

Organization

The following table provides an overview of the organization of this guide.

Chapter
Description

Cisco Extension Mobility

Provides a description and configuration procedures for Cisco Extension Mobility for Cisco Unified CallManager.

Call Throttling and the Code Yellow State

Provides a description of the call throttling feature.

Cisco Unified CallManager Assistant With Proxy Line Support

Provides a description and configuration procedures for Cisco Unified CallManager Assistant (Cisco Unified CM Assistant) with proxy line support.

Cisco Unified CallManager Assistant With Shared Line Support

Provides a description and configuration procedures for Cisco Unified CallManager Assistant (Cisco Unified CM Assistant) with shared line support.

Cisco Call Back

Provides a description and configuration procedures for Cisco Call Back.

Client Matter Codes and Forced Authorization Codes

Provides descriptions and configuration procedures for Client Matters Codes (CMC) and Forced Authorization Codes (FAC).

Music On Hold

Provides a description and configuration procedures for Cisco Music On Hold.

Cisco Unified CallManager AutoAttendant

Provides a description and configuration procedures for Cisco Unified CallManager AutoAttendant.

Barge and Privacy

Provides a description and configuration procedures for the Cisco Unified CallManager features Barge and Privacy.

Call Park

Provides a description and configuration procedures for the Cisco Unified CallManager Call Park feature.

Call Pickup Group

Provides a description and configuration procedures for the Call Pickup feature.

Immediate Divert

Provides a description and configuration procedures for the Cisco Unified CallManager Immediate Divert feature.

Malicious Call Identification

Provides a description and configuration procedures for the Cisco Unified CallManager Malicious Call Identification feature.

Multilevel Precedence and Preemption

Provides a description and configuration procedures for the Cisco Unified CallManager Multilevel Precedence and Preemption feature.

Custom Phone Rings

Provides a description and configuration procedures for Cisco Unified CallManager custom phone rings.

Cisco WebDialer

Provides a description and configuration procedures for Cisco WebDialer for Cisco Unified CallManager.

Cisco Unified CallManager Attendant Console

Provides a description and configuration procedures for the Cisco Unified CallManager Attendant Console application.

Call Display Restrictions

Provides a description and configuration procedures for the Call Display Restrictions feature.

Quality Report Tool

Provides a description and configuration procedures for the Quality Report Tool (QRT) feature.

External Call Transfer Restrictions

Provides a description and configuration procedures for the External Call Transfer Restrictions feature.

Presence

Provides a description and configuration procedures for the Presence feature.


Related Documentation

Refer to the following documents for further information about related Cisco IP telephony applications and products:

Installing Cisco Unified CallManager Release 5.1(3)

Upgrading Cisco Unified CallManager Release 5.1(3)

Release Notes for Cisco Unified CallManager Release 5.1(3)

Cisco Unified CallManager System Guide

Cisco Unified CallManager Administration Guide

Cisco Unified CallManager Serviceability System Guide

Cisco Unified CallManager Serviceability Administration Guide

Troubleshooting Guide for Cisco Unified CallManager

Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager

Cisco Unified CallManager Bulk Administration Guide

Cisco Unified CallManager Security Guide

Conventions

This document uses the following conventions:

Convention
Description

boldface font

Commands and keywords are in boldface.

italic font

Arguments for which you supply values are in italics.

[   ]

Elements in square brackets are optional.

{ x | y | z }

Alternative keywords are grouped in braces and separated by vertical bars.

[ x | y | z ]

Optional alternative keywords are grouped in brackets and separated by vertical bars.

string

A nonquoted set of characters. Do not use quotation marks around the string or the string will include the quotation marks.

screen font

Terminal sessions and information the system displays are in screen font.

boldface screen font

Information you must enter is in boldface screen font.

italic screen font

Arguments for which you supply values are in italic screen font.

 

This pointer highlights an important line of text in an example.

^

The symbol ^ represents the key labeled Control—for example, the key combination ^D in a screen display means hold down the Control key while you press the D key.

<   >

Nonprinting characters, such as passwords, are in angle brackets.

Action > Reports

Command paths in a graphical user interface (GUI).


Notes use the following convention:


Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.


Timesavers use the following conventions:


Timesaver Means the described action saves time. You can save time by performing the action described in the paragraph.


Tips use the following conventions:


Tip Means the information contains useful tips.


Cautions use the following convention:


Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.

Warnings use the following conventions:


Warning This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, you must be aware of the hazards involved with electrical circuitry and familiar with standard practices for preventing accidents.


Obtaining Documentation, Obtaining Support, and Security Guidelines

For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please contact us by sending email to export@cisco.com.