Cisco Unified CallManager Release 5.1(1) New and Changed Information Guide
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Index

Table Of Contents

A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T - U - V - W - Z

Index

A

AAR

explained 7-1

abbreviated dial

described 11-26

A Cisco DB Replicator service 19-7

A Cisco DB service 19-7

ac user

associating with devices and pilot points 14-28

configuring 14-21

administrators, CAR 24-5

admission control 5-13

Alarm configuration, described 16-1

Alarms

configuration checklist 20-3

configuration overview 20-2

configuring, procedure 16-1

definitions, described 20-2

described 20-1

destinations 16-3

destination settings 16-3

event levels 16-4

event level settings 16-4

Event Viewer 16-3

overview 20-1

SDI trace library 16-3

SDL trace library 16-3

Syslog 16-3

updating, procedure 16-1

viewing information

overview 20-2

alerts

emailing notification 23-61

enabling or disabling, by mail 26-8

notification for a counter 23-61

scheduling notification 23-61

thresholds 23-61

Arabic locales

phone support 39-1

Attendant Console

See Cisco Unified CallManager Attendant Console

audio sources

configuring 12-16

creating for MOH 12-9

default MOH sample 12-9

for MOH 12-8

managing for MOH 12-10

multicast 12-10

storing for MOH 12-9

unicast 12-10

authenticate and show CAR pages 24-14

Authentication 36-14

authentication

device 30-15

digest 30-15

interactions 30-5

overview 30-15

restrictions 30-5

authorization 30-15

interactions 30-5

overview 30-15

automated alternate routing (AAR)

dial prefix matrix example (table) 7-3

enable service parameter 7-3

example 7-2

explained 7-1

line/DN and AAR groups (table) 7-2

automatic

database purge 25-14

report generation 26-6

AXL API 36-3

AXL Compliance 36-3

AXL Error Codes 36-3

AXL Schema Documentation 36-12

B

backup

service

Cisco DRF Local 19-11

Cisco DRF Master 19-11

bandwidth

used by Cisco Unified CallManager 5-7

used by codec types (table) 5-8

barge

described 11-21

encryption restrictions with 30-11

base rate 26-2

bill

department detail, report results 28-3

department summary, report results 28-2

individual detail, report results 28-3

individual summary, report results 28-2

buttons

directories button 11-29

messages button 11-28

C

C++ Example 36-6

call admission control 5-13

call coverage

call forwarding 7-11

described 7-11

hunting 7-11

maximum hunt timer 7-12

personal preferences 7-12

call detail

conference call detail, report results 28-21

call diagnostics and voice quality metrics

described 11-26

call display restrictions

configuring in translation pattern 7-29

called party

transformations 7-26

transformations settings 7-28

transformations settings (table) 7-28

caller identification

restrictions 7-29

support for device control protocols (table) 7-34

support vs. device control protocols 7-33

types 7-29

Call Flows 37-6

Desktop-based Client Application 37-6

WebDialer Browser-based Application 37-8

WebDialer Client-based Application 37-7

call forward

described 7-11, 8-6, 11-21

calling party

presentation settings 7-29

restriction settings 7-29

transformations 7-26

transformations settings 7-26

transformations settings (table) 7-27, 7-30

calling search spaces

search for phones 11-27

call park

described 11-23

example with MOH 12-5

call pickup

described 11-23

call queuing 14-9

calls

making and receiving multiple per directory number 8-7

on-hook call transfer 11-24

call select

described 11-23

call termination

CDR search by 27-4

call types

QoS report results by call types 28-11

call waiting

described 8-7

CAR

administrators, managers, users 24-5

automatic database purge configuration 25-14

automatic report generation/alert configuration 26-6

call termination details, viewing 27-5

CDR search

by call precedence levels 27-5

configuration 27-1

malicious calls 27-7

overview 24-12

CDR search by cause for call termination configuration 27-4

CDR search by gateway configuration 27-3

CDR search by user extension configuration 27-1

checklist 24-15

configuration, gateway 25-5

described 24-2

device reports

overview 24-10

dial plan default values 25-4

disabling automatic database purge 25-14

event log report output parameters 25-16

event log report status 25-15

list of topics 24-1

load CDR and CMR values 25-8

manual database purge 25-12

notification limits configuration 26-8

QoS default values 26-5

QoS values, defining 26-5

rating engine configuration 26-1

report configuration, described 26-1

reports, results 28-1

restoring database purge defaults 25-12

restoring dial plan default values 25-4

system configuration 24-6, 25-1

system log screens, described 25-15

system preferences parameters 25-6

system reports

overview 24-8

uninhibited loading of CDR values 25-8

user reports 24-7

car_CDRSearchByCauseCodesReport 27-5

Catalyst 4000

4224 voice gateway switch 10-7

access gateway module 10-7

voice gateway modules 10-5

Catalyst 4224 Voice Gateway Switch 10-7

Catalyst 6000

Cisco Communication Media Module 10-7

FXS analog interface module 10-6

hookflash transfer 10-6

T1/E1 line card 10-6

voice gateway modules 10-5

category

adding 18-17

deleting 18-18

renaming 18-17

category tabs 23-60

sample rates 23-61

CDR

automatic database purge configuration 25-14

disabling automatic database purge 25-14

disabling loading 25-7

dump table 28-25

error, report results 28-17

load schedule configuration 25-7

restoring the default load schedule 25-7

search 27-1

search by cause for call termination 27-4

search by gateway 27-3

search by user extension 27-1

search by user extension, report results 28-23

service

Cisco CAR Scheduler 19-5

Cisco CAR Web Service 19-5

Cisco CDR Agent 19-11

Cisco SOAP - CDRonDemand Service 19-4

values

CDR load 25-8

CDR analysis and reporting

general information 24-6

internationalization 24-14, 24-15

CDRs

understanding 24-1

CDR values

uninhibited loading 25-8

centralized TFTP

configuration tips 6-10

master TFTP server 6-9

overview 6-9

secure clusters 6-10

Certificate Authority Proxy Function (CAPF)

CAPF service 31-5

installing 30-12

certificates

external CAs 30-12

types 30-12

Certificate Signing Requests (CSRs) 30-12

CFA Destination Override service parameter 8-6, 11-22

Changes in Release 5.0(2) 37-4

channel associated signaling (CAS) 10-1

characters, special

configuring 7-16

described (table) 7-17

Cisco Access Digital Trunk Gateways DT-24+/DE-30+ 10-2

Cisco AMC Service 19-10

Cisco Analog Access

perfmon object and counters 23-3

Cisco Analyzer service 19-4

Cisco Annunciator Device

perfmon object and counters 23-4

Cisco AXL Web Service 19-5

Cisco Bulk Provisioning Service 19-5

Cisco CallManager

perfmon object and counters 23-4

Cisco CallManager Admin service 19-9

Cisco CallManager Attendant Console

perfmon object and counters 23-11

Cisco CallManager Attendant Console Server service 19-3

service parameters 14-32

understanding 14-10

Cisco CallManager Cisco IP Phone Services 19-3

Cisco CallManager Personal Directory service 19-9

Cisco CallManager Serviceability service 19-9

Cisco CallManager System Performance

perfmon object and counters 23-12

Cisco CAR Scheduler service 19-5

Cisco CAR Web Service 19-5

Cisco CDP Agent service 19-8

Cisco CDP service 19-9

Cisco CDR Agent service 19-11

Cisco Certificate Authority Proxy Function (CAPF) service 19-6

Cisco Certificate Expiry Monitor service 19-8

Cisco Communication Media Module (CMM) 10-7

Cisco CTIManager

perfmon object and counters 23-15

Cisco CTL Provider service 19-6

Cisco Database Layer Monitor service 19-8

Cisco DB Replicator service 19-7

Cisco DB service 19-7

Cisco DHCP Monitor service 19-4

Cisco Dual-Mode Mobility perfmon object and counters 23-16

Cisco Electronic Notification service 19-8

Cisco Extended Functions service 19-3

Cisco Extension Mobility

perfmon object and counters 23-17

Cisco Extension Mobility Application 19-10

Cisco Gatekeeper

perfmon object and counters 23-17

Cisco H.323

perfmon object and counters 23-18

Cisco Hunt Lists

perfmon object and counters 23-19

Cisco HW Conference Bridge Device

perfmon object and counters 23-20

Cisco IAD2420 Integrated Access Device 10-4

Cisco IP Communicator

default phone button template 11-14

described 11-9

Cisco IP Manager Assistant

perfmon object and counters 23-20

Cisco IP Phone services

report results 28-9

Cisco IP Voice Media Streaming App service 19-3

Cisco License Manager service 19-8

Cisco Lines

perfmon object and counters 23-21

Cisco Locations

perfmon object and counters 23-21

Cisco Log Partition Monitoring Tool service 19-9

Cisco Media Streaming Application

perfmon object and counters 23-22

Cisco Messaging Interface

perfmon object and counters 23-25

Cisco Messaging Interface service 19-3

Cisco MGCP FXO Device

perfmon object and counters 23-25

Cisco MGCP FXS Device

perfmon object and counters 23-26

Cisco MGCP Gateways

perfmon object and counters 23-26

Cisco MGCP Gateways 23-27

Cisco MGCP PRI Device

perfmon object and counters 23-27

Cisco MGCP T1CAS Device

perfmon object and counters 23-27

Cisco MOH Device

perfmon object and counters 23-28

Cisco MTP Device

perfmon object and counters 23-29

Cisco Phones

perfmon object and counters 23-29

Cisco Presence Feature

perfmon object and counters 23-30

Cisco QSIG Features

perfmon object and counters 23-30

Cisco RIS Data Collector service 19-9

Cisco RTMT Reporter Servlet 19-10

Cisco Serviceability Reporter service 19-5

Cisco SIP

perfmon object and counters 23-30

Cisco SIP IP Phones

default phone button template (advanced) 11-14

default phone button template (basic) 11-14

models supported 11-8

third-party SIP device differences 4-1

Cisco SIP Stack

perfmon object and counters 23-31

Cisco SOAP - CDRonDemand Service 19-4

Cisco SOAP-Log-Collection APIs 19-10

Cisco SOAP Performance Monitoring APIs service 19-10

Cisco SW Conf Bridge Device

perfmon object and counters 23-39

Cisco Syslog Agent service 19-8

Cisco TelePresence

described 11-9

Cisco TFTP Server

perfmon object and counters 23-40

Cisco TFTP service 19-3

alternate Cisco file servers 6-8

configuration checklist (table) 6-11

list of topics 6-1

more information 6-11

overview 6-1

understanding 6-4

Cisco Tomcat Connector

perfmon object and counters 23-43

Cisco Tomcat service 19-7

Cisco Tomcat Stats Servlet 19-10

Cisco Trace Collection Service 19-9

Cisco Trace Collection Servlet 19-9

Cisco Transcode Device

perfmon object and counters 23-47

Cisco Unified CallManager

bandwidth usage 5-7

configuration, configuring 5-2

configuring 5-2

groups

configuring 5-3

MOH servers 12-7

server, configuring 5-1

service

Cisco Analyzer 19-4

Cisco CallManager 19-2

Cisco CallManager Admin 19-9

Cisco CallManager Attendant Console Server 19-3

Cisco CallManager Personal Directory 19-9

Cisco CallManager Serviceability 19-9

Cisco CDP 19-9

Cisco CTIManager 19-3

Cisco DHCP Monitor Service 19-4

Cisco Extended Functions 19-3

Cisco Extension Mobility Application 19-10

Cisco IP Voice Media Streaming App 19-3

Cisco Log Partition Monitoring Tool 19-9

Cisco Messaging Interface 19-3

Cisco TFTP 19-3

Cisco Tomcat Stats Servlet 19-10

Cisco Trace Collection Service 19-9

Cisco Trace Collection Servlet 19-9

supported voice codecs 5-7

Cisco Unified CallManager Assistant

softkey templates

described 11-16

Cisco Unified CallManager Attendant Console

associating devices and pilot points with ac user 14-28

client configuration settings (table) 14-37

configuration checklist 14-17

configuring 14-16

configuring attendant settings 14-37

configuring held icon timers 14-39

CorporateDirectory.txt file

creating and uploading 14-33

deleting 14-34

dependency records 14-40

directory 14-9

Enabling Super Provider 14-22

Firewall Support 14-12

hunt groups

configuration settings (table) 14-30

deleting members 14-32

understanding 14-2

viewing members 14-32

installation and activation 14-16

installing 14-35

interactions 14-14

overview 14-1

pilot points

configuration settings 14-25

configuring 14-24

deleting 14-27

finding 14-23

resetting 14-28

understanding 14-2

redundancy 14-11

restrictions 14-15

starting after installing Windows XP SP2 14-36

system requirements 14-12

users

configuration settings 14-20

configuring 14-18

configuring the ac user 14-21

deleting 14-21

finding 14-19

understanding 14-2

Cisco Unified CallManager System Guide

conventions xxv

organization xxiv

related documentation xxv

Cisco Unified CallManager User Options 11-29

Cisco Unified IP Phones

See also phones

12 SP+, described 11-7

30 VIP, described 11-8

7902, described 11-6

7905, described 11-6

7906, described 11-5

7910, described 11-5

7911, described 11-5

7912, described 11-4

7914 Expansion Module, described 11-4

7920, described 11-4

7935, described 11-7

7940, described 11-3

7941, described 11-3

7960, described 11-3

7961, described 11-3

7970, described 11-2

7971, described 11-2

7985, described 11-6

Cisco Unified IP Conference Station 7936, described 11-7

configuration tips for phone security profiles 32-1

deleting CTL file 31-16

directories button 11-29

encrypted configuration file 33-1

features

abbreviated dial 11-26

barge 11-21

call diagnostics and voice quality metrics 11-26

call forward 11-21

call park 11-23

call pickup 11-23

call select 11-23

conference list 11-24

described 11-21

direct transfer 11-24

immediate divert 11-24

join 11-24

malicious call ID 11-25

privacy 11-21

quality report tool 11-25

service URL 11-26

speed dial 11-26

messages button 11-28

overview 11-1

security icons 30-5

restrictions 30-9

supported models

described (table) 11-2

listed 11-2

Cisco Unified Personal Communicator

described 11-9

Cisco VG200 Voice Gateway 10-2

Cisco VG224 Analog Phone Gateway

configuring 10-4

description 10-4

Cisco VG248 Analog Phone Gateway

configuring 10-2

description 10-2

gateway redundancy 10-18

Cisco Video Conference Bridge

perfmon object and counters 23-47

Cisco WebDialer

perfmon object and counters 23-48

Cisco WSM Connector

perfmon object and counters 23-48

CLI

starting services 15-6

stopping services 15-6

closest-match routing 7-12

CMLocal date/time group 5-4

CMR dump table 28-25

CMR values, CDR load 25-8

codecs

bandwidth used per call (table) 5-8

G.711 5-7

G.723 5-7

G.729 5-7

GSM 5-7

supported by Cisco Unified CallManager 5-7

wideband 5-7

common phone profiles

described 11-20

conference

described 8-7

conference bridge utilization, report results 28-22

conference call detail, report results 28-21

conference list

described 11-24

configuration

settings

checklist (table) 5-17

list of topics 5-1

configuration checklist

CAR 24-15

MGCP BRI 10-21

configuration file

encryption 30-19

configuration profile

adding 18-5

deleting 18-6

restoring 18-6

using default 18-5

configuring 27-5, 27-7

connected party

presentation settings 7-31

restriction settings 7-31

transformations settings (table) 7-32

Control Center

described 19-12

feature services 19-12

network services 19-12

starting services 15-4

starting services, described 19-12

stopping services 15-4

stopping services, described 19-12

viewing service status, described 19-12

viewing status 15-4

conventions xxv

CorporateDirectory.txt file

creating and uploading 14-33

deleting 14-34

counters

adding 23-61

alert notification 23-61

chart 23-61

perfmon, described 23-1

properties 23-61

zooming 23-61

CTI

Cisco CTIManager

perfmon object and counters 23-15

Cisco CTIManager service 19-3

finding CTI devices 18-10

monitoring CTI applications 18-14

monitoring CTI devices 18-14

monitoring CTI lines 18-15

ports

described 11-8

service

Cisco IP Manager Assistant Service 19-4

Cisco WebDialer Web Service 19-4

viewing CTIManager information 18-14

CTL client

CAPF service 31-5

clusterwide security mode

updating 31-12

configuration checklist (table) 31-3

configuration settings (table) 31-13

configuration tips 31-2

configuring 31-8

TLS ports 31-5

CTL Provider service 31-4

deleting CTL file on phone 31-16

installing 30-12, 31-6

migrating 31-7

overview 31-2

security mode

verifying 31-15

security token password

changing 31-16

setting the Smart Card service 31-15

uninstalling 31-18

upgrading 31-7

verifying 31-18

version

determining 31-17

CTL file

deleting entry 31-12

deleting on phone 31-16

updating 31-10

CTL Provider

activating service 31-4

CUPS license

configuring 3-1

customizing, reports for automatic generation 26-7

customizing reports for automatic generation 24-11

D

daily charges, notification limits configuration 26-8

daily reports

scheduling 25-9

database

automatic purge configuration 25-14

disabling automatic purge 25-14

restoring purge defaults 25-12

scalability 12-7

service

A Cisco DB 19-7

A Cisco DB Replicator 19-7

Cisco AXL Web Service 19-5

Cisco Bulk Provisioning Service 19-5

Cisco Database Layer Monitor 19-8

Database Change Notification Client

perfmon object and counters 23-49

Database Change Notification Server

perfmon object and counters 23-50

Database Change Notification Subscription

perfmon object and counters 23-50

Database Local DSN

perfmon object and counters 23-50

Data Encryption 36-14

date/time groups

CMLocal 5-4

described 5-4

DB User Host Information Counters

perfmon object and counters 23-51

DDI 7-13

configuring 7-19

explained (table) 7-19

definitions

alarms 20-2

department bill detail, report results 28-3

department bill summary, report results 28-2

dependency records

Cisco Unified CallManager Attendant Console 14-40

directory numbers

described 8-9

gateways 10-16

phones

described 11-30

system-level settings 5-16

detail

department bill, report results 28-3

gateway, report results 28-18

individual bill, report results 28-3

QoS, report results 28-9

device authentication 30-15

configuration settings (table)

for SCCP phone 32-4

for SIP phones 32-6

configuring for phones 32-3

device control protocols

and caller identification support (table) 7-34

device pools

described 5-10

search for phones 11-27

updating 5-11

device reports, CAR 24-10

devices

accessing TFTP server 6-6

identifying TFTP server 6-6

using Cisco TFTP 6-4

using DHCP 6-4

DHCP

and devices 6-4

dial plan, configuration 25-2

dial plans

accessing gateways 10-16

digest authentication 30-15

configuration settings (table)

for SIP phones 32-6

configuring for phones 32-3

enabling for SIP third-party phones 4-2

digital trunk gateway

DT-24+/DE-30+ 10-2

digit analysis

static

caveats 7-15

configuration tip 7-14

described 7-14

example prior to static digit analysis 7-15

explained 7-14

Unified CallManager Assistant example with static digit analysis 7-16

directories button

configuring 11-29

directory

access 9-3

access for Cisco IP telephony endpoints 9-5

Cisco DirSync service 19-7

Cisco Unified CallManager Attendant Console, understanding 14-9

configuration checklist (table) 9-6

LDAP 5-12

more information 9-7

overview 9-1

directory numbers

active check box 8-5

call forward

busy trigger 8-6, 11-22

no answer ring duration 8-6, 11-22

call forward information display 8-6, 11-22

characteristics 8-1

conference 8-7

configuration checklist (table) 8-10

dependency records

described 8-9

direct transfer 8-8

features 8-5

call forward 8-6

call waiting 8-7

find all directory numbers 8-9

join 8-8

making and receiving multiple calls 8-7

managing 8-5

more information 8-11

overview 8-1

search tips 8-8

shared line appearance 8-2

shared line appearance restrictions 8-4

transfer 8-7

update directory number of all devices sharing this line check box 8-5

direct transfer

described 8-8, 11-24

disabling

alerts by mail 26-8

automatic CAR and CDR database purge 25-14

automatic database purge 25-14

CDR loading 25-7

discard digits instructions (DDI) 7-13

configuring 7-19

explained (table) 7-19

divert to voice messaging

phone support 38-1

phone user 38-1

DNs

characteristics 8-1

overview 8-1

document

conventions xxv

organization xxiv

documentation

related xxv

dump table, CDR and CMR 28-25

duration 26-2

E

E1 Primary Rate Interface (PRI) 10-1

enabling

alerts by mail 26-8

reports for automatic generation 26-7

enabling reports for automatic generation 24-11

encrypted configuration file

configuration checklist (table) 33-5

configuration settings (table)

for manual key 33-7

configuration tips 33-4

configuring manual key distribution 33-6

disabling 33-9

enabling 33-6

entering symmetric key 33-7

manual key configuration checklist (table) 33-7

manual key distribution 33-2

phone support 33-4

symmetric key encryption with public key 33-3

understanding 33-1

using symmetric key encryption w/public key 33-8

verifying 33-8

encryption

configuration settings (table)

for SCCP phone 32-4

for SIP phone security profiles 32-6

configuring for phones 32-3

configuring with barge 30-11

installing 30-12

interactions 30-5

overview 30-19

restrictions 30-5, 30-6

with authentication 30-7

with barge 30-7

with media resources 30-8

with packet capturing 30-9

with phone and trunk devices 30-8

with security icons 30-9

signaling

configuring for phones 32-3

endCallSoap 37-11

enterprise parameters

described 5-15

Enterprise Replication DBSpace Monitors

perfmon object and counters 23-51

Enterprise Replication Perfmon Counters

perfmon object and counters 23-51

error

CDR report, results 28-17

etoken

changing password 31-16

event levels for alarms 16-4

event log

generating 25-15

event log, generating 24-6

event log report

output 25-16

status 25-15

Example AXL Requests 36-5

Example XML Structure 36-13

expansion module

Cisco Unified IP Phone 7914 11-4

extension

CDR search by 27-1

CDR search by, report results 28-23

external route plan wizard

described 7-34

generated route filters 7-35

generated route groups 7-36

generated route lists 7-36

generated route patterns 7-37

F

features

immediate divert 13-1

phone features (table) 11-15

feature services

activating 15-1, 19-1

configuration checklist (table) 19-13

deactivating 15-1

described 19-1

multiserver recommendations (table) 15-2

starting 15-4, 19-1

stopping 15-4, 19-1

viewing status 15-4, 19-1

fields

requiring route patterns (table) 7-18

file authentication 30-15

configuring for phones 32-3

fixed audio source

configuration settings (table) 12-23

configuring 12-21, 12-22

deleting 12-22

Foreign Exchange Office (FXO) 10-1

Foreign Exchange Station (FXS) 10-1

FXO 10-1

FXS 10-1

G

G.711 5-7

G.723 5-7

G.729 5-7

gateway

CDR search by 27-3

configuration for CAR 25-5

QoS report results by gateway 28-11

gateway detail, report results 28-18

gateways

Catalyst 4000 Access Gateway Module 10-7

Catalyst 4224 gateway 10-7

Catalyst 6000 FXS Analog Interface Module 10-6

Catalyst 6000 T1/E1 and Services Module 10-6

Cisco Communications Media Module 10-7

Cisco IOS H.323 devices 10-7

Cisco voice gateways 10-1

configuration checklist (table) 10-20

dependency records 10-16

failover and fallback 10-17

H.323 devices list 10-7

models (table) 10-9

more information 10-22

overview 10-1

port types (table) 10-9

related to dial plans 10-16

signaling protocols (table) 10-9

standalone

digital trunk 10-2

IAD2420 10-4

VG200 voice 10-2

VG224 analog phone 10-4

VG248 analog phone 10-2

summary of voice gateways (table) 10-9

trunk interfaces

table 10-9

gateway summary, report results 28-19

gateway utilization, report results 28-21

generating

event log 25-15

getProfileSoap 37-13

Global Directory

displaying with directories button 11-29

groups, Cisco Unified CallManager

configuring 5-3

groups, date/time 5-4

GSM 5-7

H

H.323

Cisco IOS gateways 10-7

clients 11-8

gateways 10-7

IOS gateway redundancy 10-17

held icon timers, configuring 14-39

hookflash transfer 10-6

Host Resources Agent service 19-8

HTML over HTTP Interfaces 37-15

hunt groups

broadcast, understanding 14-8

circular, understanding 14-6

configuration settings (table) 14-30

configuring 14-29

deleting members 14-32

linked, understanding 14-5

understanding 14-2

viewing members 14-32

hunting

described 7-11

example 7-11

maximum hunt timer 7-12

personal preferences 7-12

hunt lists

described 7-10

hunt pilots

described 7-10

wildcards 7-16

I

image authentication 30-15

immediate divert

configuration checklist (table) 13-9

described 11-24

installing and activating 13-9

interactions 13-6

more information 13-11

overview 13-1

restrictions 13-8

setting service parameters 13-10

system requirements 13-2

using 13-4

individual bill detail, report results 28-3

individual bill summary, report results 28-2

Install Changes 37-6

Integration Considerations 36-14

integrity

overview 30-15

Interfaces 37-9

internationalization for CDR analysis and reporting 24-14

Introduction 36-1

IP

perfmon object and counters 23-51

IP Phones

See Cisco Unified IP Phones

IPSec 30-12

isClusterUserSoap 37-14

J

Java Example 36-10

JavaScript sample 37-19

join

described 8-8, 11-24

L

LDAP

described 5-12

directory

more information 9-7

overview 9-1

license capabilities assignment

adding for multiple users 3-3

adding for one user 3-2

configuration settings (table) 3-4

configuring 3-1

finding 3-1

updating for multiple users 3-3

updating for one user 3-2

line groups

described 7-9

load

CDR schedule configuration 25-7

disabling CDR 25-7

restoring the default CDR schedule 25-7

locations

and regions 5-9

logon page 24-14

Log Partition Monitoring

service 19-9

logs

perfmon 23-62

M

mail server parameters 25-2

makeCall 37-15

makeCallProxy 37-15

makeCallSoap 37-9

malicious call ID

described 11-25

managers, CAR 24-5

manual database purge, configuration 25-12

master TFTP server

sending files to the master TFTP server 6-9

maximum hunt timer 7-12

media encryption (See also encryption)

overview 30-19

media information 28-25

Memory

perfmon object and counters 23-52

messages button 11-28

MGCP

gateway redundancy 10-17

MGCP BRI

configuring 10-21

illustration of call flow 10-5

MIB2 Agent service 19-8

MLPP

described 5-15

mode

mixed 30-9

nonsecure 30-9

modifying files 6-10

MOH

audio files

deleting 12-30

displaying 12-28

managing 12-28

uploading 12-29

audio sources 12-16

configuration settings (table) 12-19

configuring 12-18

deleting 12-19

explained 12-8

finding 12-17

call park example 12-5

characteristics 12-3

configuration checklist (table) 12-14

configuring 12-23

creating audio sources 12-9

database scalability 12-7

default MOH sample 12-9

definitions 12-2

described 12-1

failover and fallback 12-13

features

database requirements 12-7

database scalability 12-7

manageability 12-7

MOH servers 12-5

server manageability 12-6

server redundancy 12-6

server scalability 12-6

fixed audio source 12-21

configuration settings (table) 12-23

configuring 12-22

deleting 12-22

functionality 12-4

list of topics 12-1

managing audio sources 12-10

monitoring performance

overview (table) 12-15

service states 12-16

requirements and limits 12-12

server configuration settings (table) 12-26

servers

characteristics 12-5

configuring 12-24

database requirements 12-7

explained 12-8

finding 12-23

manageability 12-6

perfmon counters 12-15

redundancy 12-6

resetting 12-25

scalability 12-6

storing audio sources 12-9

supported features 12-5

transfer hold example 12-5

understanding 12-1

user hold example 12-5

monitoring

CTI applications 18-14

CTI devices 18-10, 18-14

CTI lines 18-15

gateways 18-10

H.323 devices 18-10

hunt list 18-10

media resources 18-10

performance 23-61

phones 18-10

predefined objects 18-7

services 18-7

SIP trunk 18-10

voice-mail devices 18-10

monthly reports

scheduling 25-11

multicast

audio sources for MOH 12-10

configuration checklist (table) 12-12

explained 12-10

Multiple Cluster Applications 37-19

Multiple Clusters 37-3

music on hold (MOH)

audio sources 12-8

call park example 12-5

characteristics 12-3

configuration checklist (table) 12-14

creating audio sources 12-9

default MOH sample 12-9

definitions 12-2

described 12-1

failover and fallback 12-13

functionality 12-4

list of topics 12-1

managing audio sources 12-10

monitoring performance

overview (table) 12-15

service states 12-16

requirements and limits 12-12

servers

characteristics 12-5

database requirements 12-7

explained 12-8

manageability 12-6

perfmon counters 12-15

redundancy 12-6

scalability 12-6

storing audio sources 12-9

supported features 12-5

transfer hold example 12-5

understanding 12-1

user hold example 12-5

N

Network Agent Adaptor service 19-8

Network Interface

perfmon object and counters 23-54

network services

Control Center 19-7

described 19-7

starting 15-4, 19-7

stopping 15-4, 19-7

viewing status 15-4, 19-7

New and Changed Information 36-2

notification limits 26-8

NT Event Viewer 16-3

Number of Replicates

perfmon object and counters 23-55

O

object

perfmon, described 23-1

object and counters

Database Change Notification Client 23-49

on-hook call transfer 11-24

organization xxiv

Overview 37-2

overview

automatic report generation 26-6

error and event logs 24-6

P

parameters

enterprise

described 5-15

factoring time of day for rating 26-3

factoring voice quality for rating 26-4

mail server configuration 25-2

service

described 5-16

Maximum Phone FallBack Queue Depth 11-30

setting the base rate and duration for rating 26-2

system configuration 25-1

Partition

perfmon object and counters 23-55

Partition Support 37-6

perfmon

counters

adding 23-61

category tabs, described 23-60

chart 23-61

properties 23-61

sample rates 23-61

zooming 23-61

logs 23-62

object and counters

Cisco Analog Access 23-3

Cisco Annunciator Device 23-4

Cisco CallManager 23-4

Cisco CallManager Attendant Console 23-11

Cisco CallManager System Performance 23-12

Cisco CTIManager 23-15

Cisco Dual-Mode Mobility 23-16

Cisco Extension Mobility 23-17

Cisco Gatekeeper 23-17

Cisco H.323 23-18

Cisco Hunt Lists 23-19

Cisco HW Conference Bridge Device 23-20

Cisco IP Manager Assistant 23-20

Cisco Lines 23-21

Cisco Locations 23-21

Cisco Media Streaming Application 23-22

Cisco Messaging Interface 23-25

Cisco MGCP FXO Device 23-25

Cisco MGCP FXS Device 23-26

Cisco MGCP Gateways 23-26

Cisco MGCP PRI Device 23-27

Cisco MGCP T1CAS Device 23-27

Cisco MOH Device 23-28

Cisco MTP Device 23-29

Cisco Phones 23-29

Cisco Presence Feature 23-30

Cisco QSIG Feature 23-30

Cisco SIP 23-30

Cisco SIP Stack 23-31

Cisco SW Conf Bridge Device 23-39

Cisco TFTP Server 23-40

Cisco Tomcat Connector 23-43

Cisco Transcode Device 23-47

Cisco Video Conference Bridge 23-47

Cisco WebDialer 23-48

Cisco WSM Connector 23-48

Database Change Notification Server 23-50

Database Change Notification Subscription 23-50

Database Local DSN 23-50

DB User Host Information 23-51

described 23-1

Enterprise Replication 23-51

Enterprise Replication DBSpace Monitors 23-51

IP 23-51

Memory 23-52

Network Interface 23-54

Partition 23-55

Process 23-56

Processor 23-57

System 23-58

TCP 23-58

Thread 23-59

Tomcat JVM 23-45

Tomcat Web Application 23-46

perfmon counters

counter descriptions (table) 12-16

using to view MOH servers 12-15

performance monitoring

category tabs, described 23-60

counters

adding 23-61

chart 23-61

properties 23-61

zooming 23-61

Number of Replicates 23-55

object and counters

Cisco Analog Access 23-3

Cisco Annunciator Device 23-4

Cisco CallManager 23-4

Cisco CallManager Attendant Console 23-11

Cisco CallManager System Performance 23-12

Cisco CTIManager 23-15

Cisco Dual-Mode Mobility 23-16

Cisco Extension Mobility 23-17

Cisco Gatekeeper 23-17

Cisco H.323 23-18

Cisco Hunt Lists 23-19

Cisco HW Conference Bridge Device 23-20

Cisco IP Manager Assistant 23-20

Cisco Lines 23-21

Cisco Locations 23-21

Cisco Media Streaming Application 23-22

Cisco Messaging Interface 23-25

Cisco MGCP FXO Device 23-25

Cisco MGCP FXS Device 23-26

Cisco MGCP Gateways 23-26

Cisco MGCP PRI Device 23-27

Cisco MGCP T1CAS Device 23-27

Cisco MOH Device 23-28

Cisco MTP Device 23-29

Cisco Phones 23-29

Cisco Presence Feature 23-30

Cisco QSIG Feature 23-30

Cisco SIP 23-30

Cisco SIP Stack 23-31

Cisco SW Conf Bridge Device 23-39

Cisco TFTP Server 23-40

Cisco Tomcat Connector 23-43

Cisco Transcode Device 23-47

Cisco Video Conference Bridge 23-47

Cisco WebDialer 23-48

Cisco WSM Connector 23-48

Database Change Notification Server 23-50

Database Change Notification Subscription 23-50

Database Local DSN 23-50

DB User Host Information 23-51

described 23-1

Enterprise Replication 23-51

Enterprise Replication DBSpace Monitors 23-51

IP 23-51

Memory 23-52

Network Interface 23-54

Number of Replicates 23-55

Partition 23-55

Process 23-56

Processor 23-57

System 23-58

TCP 23-58

Thread 23-59

Tomcat JVM 23-45

Tomcat Web Application 23-46

sample rates 23-61

service

Cisco AMC Service 19-10

Cisco CallManager Cisco IP Phone Services 19-3

Cisco CallManager Serviceability RTMT 19-10

Cisco CCM SNMP Service 19-6

Cisco Extended Functions 19-3

Cisco RIS Data Collector 19-9

Cisco RTMT Reporter Servlet 19-10

Cisco Serviceability Reporter 19-5

personal preferences 7-12

phone button templates

12 series, default template 11-14

30 SP+, default template 11-13

30 VIP, default template 11-13

7902, default template 11-13

7905 SCCP, default template 11-13

7905 SIP, default template 11-13

7906 SCCP, default template 11-13

7906 SIP, default template 11-13

7910, default template 11-13

7911 SCCP, default template 11-12

7911 SIP, default template 11-13

7912 SCCP, default template 11-12

7912 SIP, default template 11-12

7920, default template 11-12

7940 SCCP, default template 11-12

7940 SIP, default template 11-12

7941 G-GE SCCP, default template 11-12

7941 SCCP, default template 11-12

7941 SIP, default template 11-12

7960 SCCP, default template 11-12

7960 SIP, default template 11-12

7961 G-GE SCCP, default template 11-11

7961 SCCP, default template 11-11

7961 SIP, default template 11-11

7970 SCCP, default template 11-11

7970 SIP, default template 11-11

7971 SCCP, default template 11-11

7971 SIP, default template 11-11

7985, default template 11-11

analog phone, default template 11-14

ATA 186, default template 11-14

Cisco IP Communicator, default template 11-14

Cisco TelePresence, default template 11-14

CN622, default template 11-14

conference station 7935, default template 11-13

conference station 7936, default template 11-13

IP-STE, default template 11-14

ISDN BRI Phone, default template 11-14

third-party SIP device, default template 11-14

VGC phone, default template 11-14

VGC Virtual, default template 11-14

phone NTP reference

configuring for SIP phones 5-4

phones

See also Cisco Unified IP Phones

administration tips 11-27

associating with users 11-27

button templates

default 11-10

described 11-10

guidelines 11-14

listed by model (table) 11-11

common phone profiles 11-20

dependency records

described 11-30

failover and fallback 11-30

features

described (table) 11-15

privacy 11-21

find all phones 11-28

methods for adding 11-20

more information 11-35

SCCP configuration checklist (table) 11-31

search by authentication string 11-28

search by calling search space 11-27

search by call pickup group 11-28

search by description 11-27

search by device name 11-27

search by device pool 11-27

search by device protocol 11-28

search by device type 11-28

search by directory number 11-27

search by LSC status 11-28

search by security profile 11-28

search tips 11-27

search within results 11-28

SIP configuration checklist (table) 11-31

softkey templates

add application 11-17

configure softkey layout 11-18

described 11-16

pilot points

associating with the ac user 14-28

configuration settings 14-25

configuring 14-24

deleting 14-27

finding 14-23

resetting 14-28

understanding 14-2

platform services

Cisco CDP Agent 19-8

Cisco Certificate Expiry Monitor Service 19-8

Cisco DB 19-7

Cisco Electronic Notification 19-8

Cisco License Manager 19-8

Cisco Syslog Agent 19-8

Cisco Tomcat 19-7

Host Resources Agent 19-8

MIB2 Agent 19-8

Network Agent Adaptor 19-8

SNMP Master Agent 19-8

polling intervals

sample rate 23-61

polling rate 18-13

port

CTL Provider 31-5

Ethernet phone 31-5

SIP secure 31-5

ports

CTI

described 11-8

predefined objects

monitoring 18-7

preferences

system configuration 25-6

presentation settings

calling party 7-29

connected party 7-31

privacy

described 11-21

Process

perfmon object and counters 23-56

Processor

perfmon object and counters 23-57

profiles

common phone 11-20

protocols

Skinny Client Control Protocol 10-3

Skinny Client Control Protocol (SCCP) Gateway Protocol 10-17

Skinny Gateway Protocol 10-16

purge

automatic database configuration 25-14

disabling automatic database 25-14

restoring database defaults 25-12

Q

QoS

default values 26-5

defining values 26-5

notification limits configuration 26-8

QoS by call types, report results 28-11

QoS by gateway, report results 28-11

QoS detail, report results 28-9

QoS summary, report results 28-11

Q signaling (QSIG) 10-1

QSIG trunk interface 10-1

quality report tool

described 11-25

R

rating engine, configuration 26-1

rating parameters

factoring time of day 26-3

factoring voice quality 26-4

setting the base rate and duration 26-2

Real-Time Monitoring Tool

alerts

notification for a counter 23-61

category

adding 18-17

deleting 18-18

renaming 18-17

category tabs, described 23-60

configuration profile

adding 18-5

deleting 18-6

restoring 18-6

using default 18-5

counters

adding 23-61

alert notification 23-61

chart 23-61

monitor 23-61

e-mail notification, configuring 18-4

finding

CTI applications 18-14

CTI devices 18-14

CTI lines 18-15

devices 18-10

installing 18-1

list of topics 22-1

loading 18-3

logging and report generation

call log 22-9

device log 22-13

server log 22-7

service log 22-11

monitoring

call processing 18-7

CTIManager 18-7

devices 18-7

predefined objects 18-7

server 18-7

services 18-7

summary 18-7

monitoring predefined objects 18-7

monitoring summary 18-7

overview 22-1

polling interval 23-61

polling rate, configuring 18-13

sample rate 23-61

service

Cisco AMC Service 19-10

Cisco CallManager Serviceability RTMT 19-10

Cisco RTMT Reporter Servlet 19-10

Cisco Syslog Agent 19-8

uninstalling 18-2

using 18-3

viewing

CTIManager information 18-14

device properties 18-12

phone information 18-12

view tab

summary 22-6

window components 22-3

zooming a counter 23-61

Redirector Servlet 37-2

redundancy

Cisco Unified CallManager Attendant Console 14-11

Cisco VG248 10-18

IOS H.323 gateways 10-17

MGCP gateway 10-17

MOH servers 12-6

support for gateways 10-17

regions

adding 2-3

and call admission control 5-9

and locations 5-9

configuration settings (table) 2-5

configuring 2-1

deleting 2-7

described 5-5

example (figure) 5-9

finding 2-1

related documentation xxv

report

CDR search 27-1

CDR search by cause for call termination 27-4

CDR search by gateway 27-3

CDR search by user extension 27-1

report configuration, CAR 26-1

report results

CDR error 28-17

CDR search by user extension 28-23

Cisco IP Phone services 28-9

conference bridge utilization 28-22

conference call detail 28-21

department bill, detail 28-3

department bill, summary 28-2

gateway detail 28-18

gateway summary 28-19

gateway utilization 28-21

individual bill, detail 28-3

individual bill, summary 28-2

QoS by gateway 28-11

QoS detail 28-9

QoS report by call types 28-11

QoS summary 28-11

route group utilization 28-21

route list utilization 28-21

route pattern utilization 28-21

system overview 28-16

top N by charge 28-4

top N by duration 28-4

top N by number of calls 28-5

traffic summary 28-12

traffic summary by extensions 28-12

voice mail utilization 28-23

Reports

CAR report results 28-1

reports

automatic generation configuration 26-6

automatic report generation/alert 26-6

customizing for automatic generation 24-11, 26-7

enabling for automatic generation 24-11, 26-7

overview 24-15

perfmon logs 23-62

scheduling daily 25-9

scheduling monthly 25-11

scheduling weekly 25-10

system overview results 28-16

user, CAR 24-7

restore

service

Cisco DRF Local 19-11

Cisco DRF Master 19-11

restoring

CAR database purge defaults 25-12

default CDR load schedule 25-7

restriction settings

calling party 7-29

connected party 7-31

Results 37-10

route

group utilization, report results 28-21

list utilization, report results 28-21

pattern utilization, report results 28-21

route filters

associated with route lists (table) 7-35

described 7-35

route groups

described 7-5

generated 7-36

related to dial plans 10-16

route lists

associated route filters (table) 7-35

described 7-5

generated 7-36

types (table) 7-37

types, example 7-5

route patterns

closest-match routing 7-12

considerations for using 7-6

explained 7-6

fields in Cisco Unified CallManager (table) 7-18

generated with external route plan wizard 7-37

usage 7-6

using the @ wildcard character 7-13

wildcards 7-16

route plans

and Cisco Analog Access Gateways (figure) 7-9

and Cisco Digital Access Gateways (figure) 7-8

external route plan wizard

generated route filters 7-35

generated route groups 7-36

generated route lists 7-36

generated route patterns 7-37

list of topics 7-1

more information 7-38

overview 7-4

report 7-38

routing

automated alternate 7-1

closest-match 7-12

S

sample rate 23-61

schedule

CDR load configuration 25-7

restoring the default CDR load 25-7

scheduling

daily reports 25-9

monthly reports 25-11

weekly reports 25-10

search

by authentication string 11-28

by calling search space 11-27

by call pickup group 11-28

by description 11-27

by device name 11-27

by device pool 11-27

by device protocol 11-28

by device type 11-28

by directory number 8-8, 11-27

by LSC status 11-28

by security profile 11-28

CDR by cause for call termination 27-4

CDR by gateway 27-3

CDR by user extension 27-1

CDR by user extension, report results 28-23

CDRs 27-1

for all directory numbers in the database 8-9

for all phones in the database 11-28

for directory numbers 8-8

for phones 11-27

within results 11-28

secure sockets layer (SSL)

installing 30-12

security

authentication overview 30-15

authorization overview 30-15

best practices 30-10

certificate types 30-12

configuration checklist for authentication and encryption (table) 30-22

CTL client overview 31-2

encryption overview 30-19

external CAs 30-12

features list 30-4

features list (table) 30-5

installing 30-12

interactions 30-5

rebooting the cluster 30-10

rebooting the server 30-10

resetting devices 30-10

restarting Cisco Unified CallManager service 30-10

restrictions 30-5, 30-6

service

Cisco Certificate Authority Proxy Function (CAPF) 19-6

Cisco CTL Provider 19-6

system requirements 30-4

terminology (table) 30-2

tokens 31-2, 31-6, 31-8, 31-10, 31-16

using barge with encryption 30-11

where to find more information 30-25

security mode

clusterwide

configuring 31-12

verifying 31-15

restrictions

cluster and device modes 30-9

security profile

applying to phones 32-9

configuration settings (table)

for SCCP phone 32-4

for SIP phones 32-6

configuration tips for phones 32-1

configuring for phones 32-3

deleting for phones 32-10

finding for phones 32-2

finding phones that use 32-11

overview for phones 32-1

search for phones 11-28

server, Cisco Unified CallManager

configuring 5-1

server, mail parameters 25-2

service

A Cisco DB 19-7

A Cisco DB Replicator 19-7

Cisco AMC Service 19-10

Cisco Analyzer 19-4

Cisco AXL Web Service 19-5

Cisco Bulk Provisioning Service 19-5

Cisco CallManager 19-2

Cisco CallManager Admin 19-9

Cisco CallManager Attendant Console Server 19-3

Cisco CallManager Cisco IP Phone Services 19-3

Cisco CallManager Personal Directory 19-9

Cisco CallManager Serviceability 19-9

Cisco CallManager Serviceability RTMT 19-10

Cisco CAR Scheduler 19-5

Cisco CAR Web Service 19-5

Cisco CCM SNMP Service 19-6

Cisco CDP 19-9

Cisco CDP Agent 19-8

Cisco CDR Agent 19-11

Cisco Certificate Authority Proxy Function (CAPF) 19-6

Cisco Certificate Expiry Monitor 19-8

Cisco CTIManager 19-3

Cisco CTL Provider 19-6

Cisco Database Layer Monitor 19-8

Cisco DHCP Monitor Service 19-4

Cisco DirSync 19-7

Cisco DRF Local 19-11

Cisco DRF Master 19-11

Cisco Electronic Notification 19-8

Cisco Extended Functions 19-3

Cisco Extension Mobility Application 19-10

Cisco IP Manager Assistant 19-4

Cisco IP Voice Media Streaming App 19-3

Cisco License Manager 19-8

Cisco Log Partition Monitoring Tool 19-9

Cisco Messaging Interface 19-3

Cisco RIS Data Collector 19-9

Cisco RTMT Reporter Servlet 19-10

Cisco Serviceability Reporter 19-5

Cisco SOAP - CDRonDemand Service 19-4

Cisco SOAP-Log Collection APIs 19-10

Cisco SOAP Performance Monitoring APIs 19-10

Cisco Syslog Agent 19-8

Cisco TFTP 19-3

Cisco Tomcat 19-7

Cisco Tomcat Stats Servlet 19-10

Cisco Trace Collection Service 19-9

Cisco Trace Collection Servlet 19-9

Cisco WebDialer Web Service 19-4

configuration checklist (table) 19-13

Control Center, described 19-12

feature services 19-1

Host Resources Agent 19-8

MIB2 Agent 19-8

Native Agent Adaptor 19-8

network services 19-7

SNMP Master Agent 19-8

starting services, described 19-12

stopping services, described 19-12

viewing service status, described 19-12

service activation

activating 15-1

deactivating 15-1

multiserver recommendations (table) 15-2

service parameter

CFA Destination Override 8-6, 11-22

service parameters

Automated Alternate Routing Enable 7-3

described 5-16

Maximum Phone FallBack Queue Depth 11-30

services

activating 15-1

deactivating 15-1

monitoring 18-7

starting 15-4

stopping 15-4

viewing status 15-4

service URL

described 11-26

settings

called party transformations

configuring 7-28

explained (table) 7-28

calling party transformations

explained (table) 7-27, 7-30

configuring

checklist (table) 5-17

described 5-1

connected party transformations

explained (table) 7-32

special characters 7-16

shared line appearance

active check box 8-5

described 8-2

restrictions 8-4

update directory number of all devices sharing this line check box 8-5

signaling authentication

overview 30-15

signaling encryption

overview 30-19

signaling protocols, gateway 10-9

Simple Network Management Protocol

service

Cisco CCM SNMP Service 19-6

Cisco CDP Agent 19-8

Host Resources Agent 19-8

MIB2 Agent 19-8

Network Agent Adaptor 19-8

SNMP Master Agent 19-8

SIP

configuration differences 4-1

configuring third-party devices 4-1

third-party SIP phone configuration checklist (table) 4-4

third-party SIP phones and TFTP 4-2

SIP phone

NTP reference 5-4

SIP phones

enabling digest authentication

third-party phones 4-2

See Cisco SIP IP Phones

Site Administrator Security Token (SAST) 31-2

Skinny Client Control Protocol 10-3

Skinny Client Control Protocol (SCCP) Gateway Protocol 10-17

Skinny Gateway Protocol 10-16

SNMP

service

Cisco CCM SNMP Service 19-6

Cisco CDP 19-9

Cisco CDP Agent 19-8

Host Resources Agent 19-8

MIB2 Agent 19-8

Network Agent Adaptor 19-8

SNMP Master Agent 19-8

SNMP Master Agent service 19-8

SOAP

service

Cisco SOAP - CDRonDemand Service 19-4

Cisco SOAP-Log Collection APIs 19-10

Cisco SOAP Performance Monitoring APIs 19-10

SOAP over HTTP Interface 37-9

softkey templates

call states described (table) 11-18

layout (figure) 11-19

operation 11-19

softphone 11-9

special characters

configuring 7-16

described (table) 7-17

explained 7-16

speed dial

described 11-26

static digit analysis

caveats 7-15

configuration tip 7-14

described 7-14

example prior to static digit analysis 7-15

explained 7-14

Unified CallManager Assistant example with static digit analysis 7-16

summary

department bill, report results 28-2

gateway, report results 28-19

individual bill, report results 28-2

QoS, report results 28-11

traffic, report results 28-12

traffic by extensions, report results 28-12

System

perfmon object and counters 23-58

system, CAR 24-6

system-level configuration settings 5-1

system log screens

CAR 25-15

system overview, report results 28-16

system parameters, configuration 25-1

system preferences

configuration 25-6

system preferences parameters for CAR 25-6

system reports, CAR 24-8

T

T1 Primary Rate Interface (PRI) 10-1

table, CDR and CMR dump 28-25

Target Audience for this Chapter 36-2

TCP

perfmon object and counters 23-58

templates, phone button

12 series, default 11-14

30 SP+, default 11-13

30 VIP, default 11-13

7902, default 11-13

7905 SCCP, default 11-13

7905 SIP, default 11-13

7906 SCCP, default 11-13

7906 SIP, default 11-13

7910, default 11-13

7911 SCCP, default 11-12

7911 SIP, default 11-13

7912 SCCP, default 11-12

7912 SIP, default 11-12

7920, default 11-12

7940 SCCP, default 11-12

7940 SIP, default 11-12

7941 G-GE SCCP, default 11-12

7941 SCCP, default 11-12

7941 SIP, default 11-12

7960 SCCP, default 11-12

7960 SIP, default 11-12

7961 G-GE SCCP, default 11-11

7961 SCCP, default 11-11

7961 SIP, default 11-11

7970 SCCP, default 11-11

7970 SIP, default 11-11

7971 SCCP, default 11-11

7971 SIP, default 11-11

7985, default 11-11

analog phone, default 11-14

ATA 186, default 11-14

Cisco IP Communicator, default 11-14

Cisco TelePresence, default 11-14

CN622, default 11-14

conference station 7935, default 11-13

conference station 7936, default 11-13

default 11-10

described 11-10

guidelines 11-14

IP-STE, default 11-14

ISDN BRI phone, default 11-14

listed by model (table) 11-11

third-party SIP device, default 11-14

VGC phone, default 11-14

VGC Virtual, default 11-14

templates, softkey

add application 11-17

configure softkey layout 11-18

described 11-16

layout (figure) 11-19

operation 11-19

TFTP 6-9

alternate Cisco file server fields 6-8

alternate Cisco file servers 6-8

centralized TFTP 6-9, 6-10

configuration checklist (table) 6-11

configuration tips

alternate Cisco file server fields 6-10

configuring a redundant or load-sharing TFTP server 6-8

customizing files 6-10

list of topics 6-1

master TFTP server 6-9

more information 6-11

multiple cluster environment 6-9

overview 6-1

process overview for Cisco SIP IP phones 6-2

process overview for SCCP devices 6-2

server

accessing 6-6

identifying 6-6

third-party SIP phones 4-2

understanding 6-4

TFTP services 31-2

Thread

perfmon object and counters 23-59

Throttling Requests 36-12

time of day 26-3

time zones 5-4

TLS Proxy server 31-2

Tomcat JVM

perfmon object and counters 23-45

Tomcat Web Application

perfmon object and counters 23-46

top N

by charge, report results 28-4

by duration, report results 28-4

by number of calls, report results 28-5

top N by charge, report results 28-4

top N by duration, report results 28-4

top N by number of calls, report results 28-5

Trace

configuration

described 21-2

configuration and collection checklist 21-4

list of topics 21-1

overview 21-1

trace and log central

described 21-3

troubleshooting trace setting

described 21-2

traffic summary, report results 28-12

traffic summary by extensions, report results 28-12

transfer

described 8-7

on-hook 11-24

transfer hold, example with MOH 12-5

transformations

called party 7-26

calling party 7-26

translation patterns

and called party transformations settings 7-28

and calling party presentation and restriction settings 7-29

and calling party presentation settings (table) 7-30

and connected party presentation and restriction settings 7-31

and connected party presentation settings (table) 7-32

and route plan report 7-38

use for failover 7-14

transport layer security (TLS) 30-12

port 31-5

transport security

and real-time protocol (RTP) 30-12

and secure real-time protocol (SRTP) 30-12

configuration settings (table)

for SCCP phone 32-4

for SIP phone 32-6

configuring for SIP phones 32-3

IPSec 30-12

TLS 30-12

Trivial File Transfer Protocol (TFTP) 6-1

troubleshooting

deleting CTL file on phone 31-16

Troubleshooting Trace Setting

configuration 17-1

trunk interfaces

E1 PRI 10-1

FXO 10-1

FXS 10-1

QSIG 10-1

T1 CAS 10-1

T1 PRI 10-1

U

unicast

audio sources for MOH 12-10

explained 12-10

uninhibited loading of CDR values 25-8

user

configure phone features 11-29

user hold, example with MOH 12-5

user options

Cisco Unified CallManager User Options 11-29

user reports, CAR 24-7

users

Cisco Unified CallManager Attendant Console

configuring 14-18

understanding 14-2

users, CAR 24-5

using 25-12

utilization

conference bridge, report results 28-22

gateway, report results 28-21

route group, report results 28-21

route list, report results 28-21

voice mail, report results 28-23

V

video phones

Cisco Unified IP Phone 7985 11-6

voice codecs

bandwidth used per call (table) 5-8

G.711 5-7

G.723 5-7

G.729 5-7

GSM 5-7

supported by Cisco Unified CallManager 5-7

wideband 5-7

voice gateways

See gateways

voice mail

configuring messages button 11-28

voice mail utilization, report results 28-23

voice quality 26-4

W

WebDialer

Servlet 37-2

Single Cluster Applications 37-19

SIP Support 37-6

Support for Enhancements in CTI and JTAPI 37-4

Using the Redirector Servlet 37-3

WSDL 37-16

weekly reports

scheduling 25-10

wideband 5-7

wildcards

described (table) 7-17

for hunt pilots 7-16

for route patterns 7-16

using @ in route patterns 7-13

Z

zooming a counter 23-61