Cisco Unified CallManager Administration Guide, Release 5.0(1)
Application User Configuration
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Application User Configuration

Table Of Contents

Application User Configuration

Finding an Application User

Adding an Application User

Application User Configuration Settings

Changing an Application User Password

Configuring Application Profiles for Application Users

Associating Devices to an Application User

Related Topics


Application User Configuration


The Application User Configuration window in Cisco CallManager Administration allows the administrator to add, search, display, and maintain information about Cisco CallManager application users.

The following topics contain information on managing application user information:

Finding an Application User

Adding an Application User

Application User Configuration Settings

Changing an Application User Password

Configuring Application Profiles for Application Users

Associating Devices to an Application User

Application Users and End Users, Cisco CallManager System Guide

Managing Application User and End User Configuration Checklist, Cisco CallManager System Guide

Additional Information

See the "Related Topics" section.

Finding an Application User

Because you may have several application users in your network, Cisco CallManager lets you locate specific application users on the basis of specific criteria. Use the following procedure to locate application users.


Note During your work in a browser session, Cisco CallManager Administration retains your application user search preferences. If you navigate to other menu items and return to this menu item, Cisco CallManager Administration retains your application user search preferences until you modify your search or close the browser.


Procedure


Step 1 Choose User Management > Application User.

The Find and List Application Users window displays. Use the two drop-down list boxes to search for an application user.

Step 2 From the first Find application user where drop-down list box, choose the following criterion:

User ID

From the second Find application user where drop-down list box, choose one of the following criteria:

begins with

contains

is exactly

ends with

is empty

is not empty

Step 3 Specify the appropriate search text, if applicable, and click Find. You can also specify how many items per page to display.


Tip To find all application users that are registered in the database, click Find without entering any search text.


A list of discovered application users displays by

User ID


Note You can delete multiple application users from the Find and List application users window by checking the check boxes next to the appropriate application users and clicking Delete Selected. You can delete all application users in the window, except for default application users, by clicking Select All and then clicking Delete Selected.


Step 4 From the list of records, click the application user name that matches your search criteria.

The window displays the application user that you choose.


Additional Information

See the "Related Topics" section.

Adding an Application User

The following procedure provides instructions on adding a user.


Note If you are adding an application user for Cisco Unity Administrator or Cisco Unity Connection Administrator, you must use the same user name and password that you defined in Cisco Unity and Cisco Unity Connection Administration. Refer to the Cisco CallManager 5.0 Integration Guide for Cisco Unity 4.0 or the Cisco CallManager 5.0 SCCP Integration Guide for Cisco Unity Connection 2.1. The user ID provides authentication between Cisco Unity or Cisco Unity Connection and Cisco CallManager Administration.


Procedure


Step 1 Choose User Management > Application User.

The Find and List Application Users window displays. Use the two drop-down list boxes to search for an application user.

Step 2 Click Add New.

The Application User Configuration window displays.

Step 3 Enter the appropriate settings as described in Table 86-1.

Step 4 When you have completed the user information, save your changes and add the user by clicking Save.


Next Steps

If you want to associate devices with this application user, continue with the "Associating Devices to an Application User" procedure.

Additional Information

See the "Related Topics" section.

Application User Configuration Settings

Table 86-1 describes the application user configuration settings. For related procedures, see the "Related Topics" section.

Table 86-1 Application User Configuration Settings 

Field
Description
Application User Information

User ID

Enter the application user identification name. Cisco CallManager does not permit modifying the user ID after it is created. You may use the following special characters: dash (-), underscore (_), "", and blank spaces.

Password

Enter five or more alphanumeric or special characters for the application user password.

Confirm Password

Enter the user password again.

Digest Credentials

When Cisco CallManager acts as a UAS during digest authentication, the digest credentials that you specify in this field get used for challenges. Enter a string of alphanumeric characters.

For information on digest authentication, refer to the Cisco CallManager Security Guide.

Confirm Digest Credentials

To confirm that you entered the digest credentials correctly, enter the credentials in this field.

Presence Group

Configure this field with the Presence feature.

Note If you are not using this application user with presence, leave the default (None) setting for presence group.

From the drop-down list box, choose a Presence group for the application user. The group selected specifies the destinations that the application user, such as IPMASysUser, can monitor.

The Standard Presence group gets configured at installation. Presence groups configured in Cisco CallManager Administration also appear in the drop-down list box.

Presence authorization works with presence groups to allow or block presence requests between groups. Refer to the "Presence" chapter in the Cisco CallManager Features and Services Guide for information about configuring permissions between groups.

Accept Presence Subscription

Configure this field with the Presence feature for presence authorization.

If you enabled application-level authorization in the SIP Trunk Security Profile Configuration applied to the trunk, Cisco CallManager performs application-level authorization.

Check this check box to authorize Cisco CallManager to accept presence requests that come from this SIP trunk application user.

If you check this check box in the Application User Configuration window and do not check the Enable Application Level Authorization check box in the SIP Trunk Security Profile Configuration applied to the trunk, Cisco CallManager sends a 403 error message to the SIP user agent that is connected to the trunk.

For more information on authorization, refer to the "Presence" chapter in the Cisco CallManager Security Guide.

Accept Out-of-Dialog Refer

If you enabled application-level authorization in the SIP Trunk Security Profile Configuration applied to the trunk, Cisco CallManager performs application-level authorization.

Check this check box to authorize Cisco CallManager to accept Out-of-Dialog REFER requests that come from this SIP trunk application user. For example, to use SIP-initiated transfer features and other advanced transfer-related features, you must authorize Cisco CallManager to accept incoming Out-of-Dialog REFER requests for this application user.

If you check this check box in the Application User Configuration window and do not check the Enable Application Level Authorization check box in the SIP Trunk Security Profile Configuration applied to the trunk, Cisco CallManager sends a 403 error message to the SIP user agent that is connected to the trunk.

For more information on authorization, refer to the Cisco CallManager Security Guide.

Accept Unsolicited Notification

If you enabled application-level authorization in the SIP Trunk Security Profile Configuration applied to the trunk, Cisco CallManager performs application-level authorization.

Check this check box to authorize Cisco CallManager to accept unsolicited notifications that come from this SIP trunk application user. For example, to provide MWI support, you must authorize Cisco CallManager to accept incoming unsolicited notifications for this application user.

If you check this check box in the Application User Configuration window and do not check the Enable Application Level Authorization check box in the SIP Trunk Security Profile Configuration applied to the trunk, Cisco CallManager sends a 403 error message to the SIP user agent that is connected to the trunk.

For more information on authorization, refer to the Cisco CallManager Security Guide.

Accept Header Replacement

If you enabled application-level authorization in the SIP Trunk Security Profile Configuration applied to the trunk, Cisco CallManager performs application-level authorization.

Check this check box to authorize Cisco CallManager to accept header replacements in messages from this SIP trunk application user. For example, to transfer an external call on a SIP trunk to an external device or party, as in attended transfer, you must authorize Cisco CallManager to accept SIP requests with replaces header in REFERS and INVITES for this application user.

If you check this check box in the Application User Configuration window and do not check the Enable Application Level Authorization check box in the SIP Trunk Security Profile Configuration applied to the trunk, Cisco CallManager sends a 403 error message to the SIP user agent that is connected to the trunk.

For more information on authorization, refer to the Cisco CallManager Security Guide.

CAPF Information

Associated CAPF Profiles

In the Associated CAPF Profile pane, the Instance ID for the Application User CAPF Profile displays; that is, if you configured an Application User CAPF Profile for the user. To edit the profile, click the Instance ID; then, click Edit Profile. The Application User CAPF Profile Configuration window displays.

For information on how to configure the Application User CAPF Profile, refer to the Cisco CallManager Security Guide.

Device Information

Available Devices

This list box displays the devices that are available for association with this application user.

To associate a device with this application user, select the device and click the Down arrow below this list box.

If the device that you want to associate with this application user does not display in this pane, click one of these buttons to search for other devices:

Find more Phones—Click this button to find more phones to associate with this application user. The Find and List Phones window displays to enable a phone search.

Find more Route Points—Click this button to find more route points to associate with this application user. The Find and List CTI Route Points window displays to enable a CTI route point search.

Find more Pilot Points—Click this button to find more pilot points to associate with this application user. The Find and List Pilot Points window displays to enable a pilot point search.

Permissions Information

Groups

This list box displays after an application user has been added. The list box displays the groups to which the application user belongs.

Roles

This list box displays after an application user has been added. The list box displays the roles that are assigned to the application user.


Additional Information

See the "Related Topics" section.

Changing an Application User Password

Use the following procedure to change an application user password.

Procedure


Step 1 Use the procedure in the "Finding an Application User" section to find the application user whose password you want to change.

The Application User Configuration window displays with information about the chosen application user.

Step 2 In the Password field, double-click the existing password, which is encrypted, and enter the new password.

Step 3 In the Confirm Password field, double-click the existing, encrypted password and enter the new password again.

Step 4 Click Save.


Additional Information

See the "Related Topics" section.

Configuring Application Profiles for Application Users

After you add a new application user, you can configure a profile for each application. These profiles allow each application user to personalize phone features, Cisco IPMA, Cisco CallManager Extension Mobility, Auto Attendant, and Cisco IP SoftPhone capability.

Before You Begin

Make sure that the application user is in the database. See the "Finding an Application User" section for more information.

Additional Information

See the "Related Topics" section.

Associating Devices to an Application User

You can associate devices over which application users will have control. Application users can control some devices, such as phones. Applications that are identified as users can control other devices, such as CTI ports. When application users have control of a phone, they can control certain settings for that phone, such as speed dial and call forwarding.

Before You Begin

To assign devices to an application user, you must access the Application User Configuration window for that user. See the "Finding an Application User" section for information on finding existing application users. When the Application User Configuration window displays, perform the following procedure to assign devices.

Procedure


Step 1 In the Available Devices list box, choose a device that you want to associate with the application user and click the Down arrow below the list box.

Step 2 To limit the list of available devices, click the Find more Phones, Find more Route Points, or Find more Pilot Points button:

If you click the Find more Phones button, the Find and List Phones window displays. Perform a search to find the phones to associate with this application user.

If you click the Find more Route Points button, the Find and List CTI Route Points window displays. Perform a search to find the CTI route points to associate with this application user.

If you click the Find more Pilot Points button, the Find and List Pilot Points window displays. Perform a search to find the pilot points to associate with this application user.

Step 3 Repeat the preceding steps for each device that you want to assign to the application user.

Step 4 When you complete the assignment, click Save to assign the devices to the application user.


Additional Information

See the "Related Topics" section.

Related Topics

Finding an Application User

Adding an Application User

Application User Configuration Settings

Changing an Application User Password

Configuring Application Profiles for Application Users

Associating Devices to an Application User

Device Association, Cisco CallManager System Guide

Application Users and End Users, Cisco CallManager System Guide

Managing Application User and End User Configuration Checklist, Cisco CallManager System Guide

Cisco Unity Messaging Integration, Cisco CallManager System Guide

LDAP System Configuration, page 12-1

Directory Number Configuration, page 49-1

CTI Route Point Configuration

Cisco IP Phone Configuration

Role Configuration

User Group Configuration

Cisco CallManager Extension Mobility, Cisco CallManager Features and Services Guide

Presence, Cisco CallManager Features and Services Guide

Cisco CallManager Security Guide