Cisco Unified CallManager Administration Guide, Release 5.0(1)
Cisco Voice Mail Port Wizard
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Cisco Voice Mail Port Wizard

Table Of Contents

Cisco Voice Mail Port Wizard

Adding a New Cisco Voice-Mail Server and Ports

Adding Ports to an Existing Cisco Voice-Mail Server

Deleting Ports from an Existing Cisco Voice-Mail Server

Related Topics


Cisco Voice Mail Port Wizard


The optional Cisco Unity software, available as part of Cisco IP Telephony Solutions, provides voice-messaging capability for users when they are unavailable to answer calls. This section describes the procedures that are required for adding and configuring Cisco voice-mail ports in Cisco CallManager for voice-messaging systems.

For more information about configuring Cisco Unity, refer to the Cisco CallManager 4.0 Integration Guide.

For more information on voice-messaging connectivity to Cisco CallManager, refer to "Voice Mail Connectivity to Cisco CallManager" in the Cisco CallManager System Guide.

The Cisco Voice Mail Port Wizard tool allows Cisco CallManager administrators to quickly add and delete ports that are associated with a Cisco voice-mail server to the Cisco CallManager database. This The following sections describes the procedures.

Adding a New Cisco Voice-Mail Server and Ports

To use the Cisco Voice Mail Port Wizard to add a new Cisco voice-mail server and ports to the Cisco CallManager database, perform the following steps.

Before You Begin

The Cisco Voice Mail Port Wizard requires a range of consecutive directory numbers for the voice-mail ports. Make sure the voice-mail pilot number and subsequent numbers are available.

Procedure


Step 1 Choose Voice Mail > Cisco Voice Mail Port Wizard.

If no Cisco voice-mail ports exist, enter the name of the Cisco voice-mail server to add and continue with Step 5. Otherwise, continue with Step 2.

Step 2 Choose Create a new Cisco Voice Mail server and add ports to it.

Step 3 Click Next.

Step 4 Enter the name of the Cisco voice-mail server.


Note For Cisco Unity, this name must match the name in the Unity Telephony Integration Manager (UTIM) configuration file (the default specifies CiscoUM-VI). The wizard automatically appends the <port number> suffix when it adds the ports.


Step 5 Click Next.

The Cisco Voice Mail Ports window displays.

Step 6 From the drop-down list box, choose the number of ports to add.

Step 7 Click Next.

The Cisco Voice Mail Device Information window displays.

Step 8 Enter the appropriate configuration settings, as described in Table 63-1. The wizard applies these configuration settings to all the new ports.

Table 63-1 Voice Mail Port Wizard Device Information Configuration Settings

Field
Description

Description

Enter the purpose of device.

Device Pool

Choose the default value Default or any defined device pool.

Calling Search Space

From the drop-down list box, choose the appropriate calling search space. A calling search space comprises a collection of partitions that are searched for numbers that are called from this directory number.

You can configure the number of calling search spaces that display in this drop-down list box by using the Max List Box Items enterprise parameter. If more calling search spaces exist than the Max List Box Items enterprise parameter specifies, the ellipsis button (...) displays next to the drop-down list box. Click the ... button to display the Select Calling Search Space window. Enter a partial calling search space name in the List items where Name contains field. Click the desired calling search space name in the list of calling search spaces that displays in the Select item to use box and click OK.

Note To set the maximum list box items, choose System > Enterprise Parameters and choose CCMAdmin Parameters.

Location

Choose the default value None or any defined location.

The location specifies the total bandwidth that is available for calls to and from this device. A location setting of None means that the locations feature does not keep track of the bandwidth that is consumed by this device.

SCCP Phone Security Profile

From the drop-down list box, choose a security profile based on the device security mode that you want to apply to the port. Cisco voice mail ports do not support Certificate Authority Proxy Function (CAPF), even though the security profile contains settings for CAPF; Cisco CallManager ignores these settings after you apply the profile to the port.

For more information on security profiles, refer to the Cisco CallManager Security Guide.

AAR Calling Search Space

Choose the appropriate calling search space for the device to use when it performs automated alternate routing (AAR). The AAR calling search space specifies the collection of route partitions that are searched to determine how to route a collected (originating) number that is otherwise blocked due to insufficient bandwidth.


Step 9 Click Next.

The Cisco Voice Mail Directory Numbers window displays.

Step 10 Enter the directory number settings for the new Cisco voice-mail server as described in Table 63-2.

Table 63-2 Voice Mail Port Wizard Directory Number Configuration
Settings 

Field
Description

Beginning Directory Number

Enter the number that people call to access the Cisco voice-mail server. Each new port receives the next available directory number.

Partition

Choose the partition to which this set of directory numbers belong. Choose None if partitions are not used. If you choose a partition, you must choose a calling search space that includes that partition.

You can configure the number of partitions that display in this drop-down list box by using the Max List Box Items enterprise parameter. If more partitions exist than the Max List Box Items enterprise parameter specifies, the ellipsis button (...) displays next to the drop-down list box. Click the ... button to display the Select Partition window. Enter a partial partition name in the List items where Name contains field. Click the desired partition name in the list of partitions that displays in the Select item to use box and click OK.

Note To set the maximum list box items, choose System > Enterprise Parameters and choose CCMAdmin Parameters.

Calling Search Space

From the drop-down list box, choose the appropriate calling search space. A calling search space comprises a collection of partitions that are searched for numbers that are called from this directory number.

If you choose a partition, you must choose a calling search space that includes that partition.

You can configure the number of calling search spaces that display in this drop-down list box by using the Max List Box Items enterprise parameter. If more calling search spaces exist than the Max List Box Items enterprise parameter specifies, the ellipsis button (...) displays next to the drop-down list box. Click the ... button to display the Select Calling Search Space window. Enter a partial calling search space name in the List items where Name contains field. Click the desired calling search space name in the list of calling search spaces that displays in the Select item to use box and click OK.

Note To set the maximum list box items, choose System > Enterprise Parameters and choose CCMAdmin Parameters.

AAR Group

Choose the automated alternate routing (AAR) group for this device. The AAR group provides the prefix digits that are used to route calls that are otherwise blocked due to insufficient bandwidth. An AAR group setting of None specifies that no rerouting of blocked calls will be attempted.

Internal Caller ID Display

This field indicates text that displays on the calling party phone when a call is placed to this line.

Internal Caller ID Display (ASCII format)

This field indicates text that displays on the calling party phone, in ASCII format, when a call is placed to this line.

External Number Mask

Specify the mask that is used to format caller ID information for external (outbound) calls. The mask can contain up to 50 characters. Enter the literal digits that you want to display in the caller ID information and use Xs to represent the directory number of the device.


Step 11 Click Next.

A window that asks whether you want to add these directory numbers to a line group displays.

Step 12 Choose one of the options that display:

If you choose to add directory numbers to a new line group, skip to Step 13.

If you choose to add directory numbers to an existing line group, skip to Step 15.

If you choose to add directory numbers to a line group later, skip to Step 17.

Step 13 Choose the "Yes. Add directory numbers to a new Line Group" option and click Next.

Step 14 In the Line Group window that displays, enter the name of the new line group and click Next.

The Ready to Add Cisco Voice Mail Ports summary window displays. This summary window lists the settings that you configured in the previous windows. The Cisco Voice Mail Port Wizard automatically assigns the correct values for each port.

Skip to Step 18.

Step 15 Choose the "Yes. Add directory numbers to an existing Line Group" option and click Next.

Step 16 In the Line Group window that displays, choose a line group from the Line Group Name drop-down list box and click Next.

The Ready to Add Cisco Voice Mail Ports summary window displays. This summary window lists the settings that you configured in the previous windows. The Cisco Voice Mail Port Wizard automatically assigns the correct values for each port.

Skip to Step 18.

Step 17 Choose the "No. I will add them later" option and click Next.

The Ready to Add Cisco Voice Mail Ports summary window displays. This summary window lists the settings that you configured in the previous windows. The Cisco Voice Mail Port Wizard automatically assigns the correct values for each port.

Step 18 If this information is correct, click Finish to add the new ports.

If the information shown is not correct, click the Back button to edit the information or Cancel to quit without adding any ports.

Step 19 After the Cisco Voice Mail Port Wizard finishes adding the new voice-mail ports that you specified, the Cisco Voice Mail Port Wizard Results window displays.

The window directs you to the other steps that you need to complete before you can start using these new voice-mail ports.


Next Steps

Make sure that you set up the message-waiting indicator (MWI) device. For more information, refer to the "Cisco Unity Configuration Checklist" section in the Cisco CallManager System Guide.

Additional Topics

See the "Related Topics" section.

Adding Ports to an Existing Cisco Voice-Mail Server

To use the Cisco Voice Mail Port Wizard to add ports to an existing Cisco voice-mail server, perform the following steps.

Before You Begin

The Cisco Voice Mail Port Wizard requires a range of consecutive directory numbers for the voice-mail ports. Make sure that the voice-mail pilot number and subsequent numbers are available.

The voice-mail pilot number designates the number that people call to access the Cisco voice-mail server.

Procedure


Step 1 Choose Voice Mail > Cisco Voice Mail Port Wizard.

Step 2 Choose Add ports to an existing Cisco Voice Mail server.

Step 3 Click Next.

The Cisco Voice Mail Server window displays.

Step 4 From the drop-down list box, choose the name of an existing Cisco voice-mail server (pilot number) and click Next.

The Cisco Voice Mail Ports window displays and identifies the number of ports that are currently configured.

Step 5 From the drop-down list box, choose the number of ports to add and click Next.

The Cisco Voice Mail Directory Numbers window displays the configuration information for the Cisco voice-mail server to which you added the ports. The Cisco Voice Mail Port Wizard automatically selects consecutive directory numbers following the last port and uses the same Partition, Calling Search Space, Display, AAR Group, and External Number Mask settings as the Cisco voice-mail pilot directory number. You can enter a different range of directory numbers in the New Directory Numbers field.

Step 6 If you need to change the number of ports, click the Back button.

Step 7 Click Next.

The Ready to Add Cisco Voice Mail Ports summary window displays. This summary window lists the settings that you configured in the previous windows. The Cisco Voice Mail Port Wizard automatically assigns the correct values for each port.

Step 8 If this information is correct, click Finish to add the new ports.

If the information shown is not correct, click the Back button to edit the information or click Cancel to quit without adding any ports.


Additional Topics

See the "Related Topics" section.

Deleting Ports from an Existing Cisco Voice-Mail Server

To delete ports from an existing Cisco voice-mail server, perform the following steps to use the Cisco Voice Mail Port Wizard.

Procedure


Step 1 Choose Voice Mail > Cisco Voice Mail Port Wizard.

Step 2 Choose Delete ports from an existing Cisco Voice Mail server and click Next.

The Cisco Voice Mail Server window displays.

Step 3 From the drop-down list box, choose the name of an existing Cisco voice-mail server (pilot number) and click Next.

The Cisco Voice Mail Ports window, which indicates the number of ports that are currently configured, displays.

Step 4 From the drop-down list box, choose the number of ports to delete and click Next.

The Ready to Delete Cisco Voice Mail Ports summary window displays.

The summary window provides information about the ports to be deleted. The Cisco Voice Mail Port Wizard automatically updates the port numbers and directory numbers so they are consecutive.

Step 5 If this information is correct, click Finish to delete the selected ports.

If the information shown is not correct, click the Back button to edit the information or to quit without deleting any ports, click Cancel.


Additional Topics

See the "Related Topics" section.

Related Topics

Cisco Voice Mail Port Wizard

Adding a New Cisco Voice-Mail Server and Ports

Adding Ports to an Existing Cisco Voice-Mail Server

Deleting Ports from an Existing Cisco Voice-Mail Server

Message Waiting Configuration

Cisco Unity Configuration Checklist, Cisco CallManager System Guide