Cisco Unified CallManager Administration Guide, Release 5.0(1)
Cisco Voice-Mail Port Configuration
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Cisco Voice-Mail Port Configuration

Table Of Contents

Cisco Voice-Mail Port Configuration

Finding a Cisco Voice-Mail Port

Configuring Cisco Voice-Mail Ports

Cisco Voice-Mail Port Configuration Settings

Deleting a Cisco Voice-Mail Port

Related Topics


Cisco Voice-Mail Port Configuration


The optional Cisco Unity software, available as part of Cisco IP Telephony Solutions, provides voice-messaging capability for users when they are unavailable to answer calls. This section describes the procedures that are required for adding and configuring, updating, and deleting Cisco voice-mail ports by choosing Voice Mail from the Feature menu of the Cisco CallManager window and choosing the submenu options.

For more information about configuring Cisco Unity, refer to the Cisco CallManager 4.0 Integration Guide for Cisco Unity 4.0.

You can add and delete ports that are associated with a Cisco Unity voice-mail server to the Cisco CallManager database without using the Cisco Voice Mail Port Wizard.

This section describes the following procedure:

Finding a Cisco Voice-Mail Port

Configuring Cisco Voice-Mail Ports

Cisco Voice-Mail Port Configuration Settings

Deleting a Cisco Voice-Mail Port

Finding a Cisco Voice-Mail Port

Because you will typically have a number of Cisco voice-mail ports in your network, Cisco CallManager lets you locate specific Cisco voice-mail ports on the basis of specific criteria. Use the following procedure to locate Cisco voice-mail ports.


Note During your work in a browser session, Cisco CallManager Administration retains your Cisco voice-mail port search preferences. If you navigate to other menu items and return to this menu item, Cisco CallManager Administration retains your Cisco voice-mail port search preferences until you modify your search or close the browser.


Procedure


Step 1 Choose Voice Mail >Cisco Voice Mail Port.

The Find and List Voice Mail Ports window displays. Use the two drop-down list boxes to search for a Cisco voice-mail port.

Step 2 From the first Find voice mail ports where drop-down list box, choose one of the following criteria:

Device Name

Description

Directory Number

Calling Search Space

Device Pool


Note The criterion that you choose in this drop-down list box specifies how the list of Cisco voice-mail ports that your search generates will be sorted. For example, if you choose Device Pool, the Device Pool column will display as the left column of the results list.


From the second Find voice mail ports where drop-down list box, choose one of the following criteria:

begins with

contains

ends with

is exactly

is empty

is not empty

Step 3 Specify the appropriate search text, if applicable, and click Find. You can also specify how many items per page to display.


Tip To find all Cisco voice-mail ports that are registered in the database, click Find without entering any search text.


A list of discovered Cisco voice-mail ports displays by

Voice Mail Port icon

Device Name

Description

Device Pool

Status

IP Address


Note You can delete multiple Cisco voice-mail ports from the Find and List Voice Mail Ports window by checking the check boxes next to the appropriate Cisco voice-mail ports and clicking Delete Selected. You can delete all Cisco voice-mail ports in the window by clicking the Select All button and clicking Delete Selected.


Step 4 From the list of records, click the Voice Mail Port icon, Device Name, Description, or associated Device Pool that matches your search criteria.

The window displays the Cisco voice-mail port that you choose.


Additional Information

See the "Related Topics" section.

Configuring Cisco Voice-Mail Ports

To connect a Cisco Unity voice-messaging system to Cisco CallManager, you must add Cisco voice-mail ports to the Cisco CallManager database.


Tip You can also use the Cisco Voice Mail Port Wizard to add a new Cisco voice-mail server and ports or to add multiple ports to an existing server rather than the procedure that is described here. See "Cisco Voice Mail Port Wizard" section on page 63-1 for more information.


Perform this procedure to add individual Cisco voice-mail ports to the Cisco CallManager database, or update or copy an existing voice-mail port.

Procedure


Step 1 Choose Voice Mail > Cisco Voice Mail Port.

The Find and List Voice Mail Ports window displays.

Step 2 Perform one of the followings tasks:

To copy Cisco voice-mail port and its settings, locate the appropriate Cisco voice-mail port as described in "Finding a Cisco Voice-Mail Port" section. From the Search Results list, click the Copy icon that corresponds to the voice mail port that you want to copy, and continue with Step 3.

To add a new voice-mail port, click the Add New button. The Voice Mail Port Configuration window displays. Continue with Step 3.

To update an existing Cisco voice-mail port, locate the appropriate voice-mail port as described in "Finding a Cisco Voice-Mail Port" section. Click the voice mail port you want to update and continue with Step 3.

Step 3 Enter the appropriate settings as described in Table 62-1.

Step 4 Click Save.

If you are copying the basic settings of an existing Cisco voice mail port to apply to another Cisco voice-mail port, you must change the Port Name and Directory Number fields.


Additional Information

See the "Related Topics" section.

Cisco Voice-Mail Port Configuration Settings

Table 62-1 describes the Cisco voice-mail port configuration settings. For more information about related procedures, see the "Related Topics" section.

Table 62-1 Cisco Voice Mail Port Configuration Settings 

Field
Description
Device Information

Port Name

Enter a name to identify the Cisco voice-mail port. You must add a device for each port on Cisco voice-messaging system. If 24 ports exist, you must define 24 devices.

The name must have no more than nine characters.

Note For Cisco Unity, this name must match the name in the Unity Telephony Integration Manager (UTIM) configuration files, such as CiscoUM-VI1 or Cisco UM-VI2.

Description

Enter the purpose of the device.

Device Pool

Choose the default value or a specific device pool.

Calling Search Space

From the drop-down list box, choose the appropriate calling search space. A calling search space comprises a collection of partitions that are searched for numbers that were called from this device. Choose the name of the calling search space that allows calls to the subscriber phones and to any network devices.

You can configure the number of calling search spaces that display in this drop-down list box by using the Max List Box Items enterprise parameter. If more calling search spaces exist than the Max List Box Items enterprise parameter specifies, the ellipsis button (...) displays next to the drop-down list box. Click the ... button to display the Select Calling Search Space window. Enter a partial calling search space name in the List items where Name contains field. Click the desired calling search space name in the list of calling search spaces that displays in the Select item to use box and click OK.

Note To set the maximum list box items, choose System > Enterprise Parameters and choose CCMAdmin Parameters.

AAR Calling Search Space

Choose the appropriate calling search space for the device to use when performing automated alternate routing (AAR). The AAR calling search space specifies the collection of route partitions that are searched to determine how to route a collected (originating) number that is otherwise blocked due to insufficient bandwidth.

Location

Choose the default value None.

The location specifies the total bandwidth that is available for calls to and from this device. A location setting of None means that the locations feature does not keep track of the bandwidth that is device consumes.

SCCP Phone Security Profile

From the drop-down list box, choose a security profile based on the device security mode that you want to apply to the port. Cisco voice mail ports do not support Certificate Authority Proxy Function (CAPF), even though the security profile contains settings for CAPF; Cisco CallManager ignores these settings after you apply the profile to the port.

For more information on security profiles, refer to the Cisco CallManager Security Guide.

Directory Number Information

Directory Number

Enter the number that is associated with this voice-mail port. Make sure that this field is unique in combination with the Partition field.

Partition

Choose the partition to which the directory number belongs. Choose <None> if partitions are not used. If you choose a partition, you must choose a calling search space that includes that partition.

You can configure the number of partitions that display in this drop-down list box by using the Max List Box Items enterprise parameter. If more partitions exist than the Max List Box Items enterprise parameter specifies, the ellipsis button (...) displays next to the drop-down list box. Click the ... button to display the Select Partition window. Enter a partial partition name in the List items where Name contains field. Click the desired partition name in the list of partitions that displays in the Select item to use box and click OK.

Note To set the maximum list box items, choose System > Enterprise Parameters and choose CCMAdmin Parameters.

Calling Search Space

From the drop-down list box, choose the appropriate calling search space. A calling search space comprises a collection of partitions that are searched for numbers that are called from this directory number. If you choose a partition, you must choose a calling search space that includes that partition.

You can configure the number of calling search spaces that display in this drop-down list box by using the Max List Box Items enterprise parameter. If more calling search spaces exist than the Max List Box Items enterprise parameter specifies, the ellipsis button (...) displays next to the drop-down list box. Click the ... button to display the Select Calling Search Space window. Enter a partial calling search space name in the List items where Name contains field. Click the desired calling search space name in the list of calling search spaces that displays in the Select item to use box and click OK.

Note To set the maximum list box items, choose System > Enterprise Parameters and choose CCMAdmin Parameters.

AAR Group

Choose the automated alternate routing (AAR) group for this device. The AAR group provides the prefix digits that are used to route calls that are otherwise blocked due to insufficient bandwidth. An AAR group setting of None specifies that no rerouting of blocked calls will be attempted.

Internal Caller ID Display

This field indicates text that displays on the called party phone when a call is placed from this line.

Internal Caller ID Display (ASCII format)

This field indicates text that appears on the called party phone, in ASCII format, when a call is placed from this line.

External Number Mask

Specify the mask that is used to format caller ID information for external (outbound) calls. The mask can contain up to 50 characters. Enter the literal digits that you want to display in the caller ID information and use Xs to represent the directory number of the device.

When Automated Alternate Routing (AAR) routes calls due to insufficient bandwidth, Cisco CallManager uses the value in this field to place the call if sufficient bandwidth is not available.

Example

DN 1000 (external mask 9728131000) calls DN 1001 (external mask 2144131001). If insufficient bandwidth blocks the call, Cisco CallManager uses the AAR prefix digits along with 2144131001 to place the call to 1001.


Deleting a Cisco Voice-Mail Port

To delete a single Cisco voice-mail port from Cisco CallManager, follow these procedures.

Before You Begin

When you delete a Cisco voice-mail port that a directory number uses, the number remains in the Cisco CallManager database. To determine which directory numbers are using the voice-mail port, in the Voice Mail Port Configuration window, choose Dependency Records from the Related Links drop-down list box and click Go. If the dependency records are not enabled for the system, the dependency records summary window displays a message. For more information about dependency records, see the "Accessing Dependency Records" section on page A-2.

When you delete a voice-mail port that is in use, Cisco CallManager displays a message. Before deleting a voice-mail port that is currently in use, you can assign a different voice-mail port to any directory number that is using the voice-mail port that you want to delete. See the "Configuring a Directory Number" section on page 49-2.

After you delete the voice-mail port, you can delete the directory number that was using the voice-mail port. See the "Deleting Unassigned Directory Numbers" section.


Tip Instead of using the procedure that is described here, you can use the Cisco Voice Mail Port Wizard to delete ports from an existing server. See "Cisco Voice Mail Port Wizard" section on page 63-1 for more information.


Procedure


Step 1 Find the Cisco voice-mail port by using the procedure in the "Finding a Cisco Voice-Mail Port" section.

Step 2 Click the Cisco voice-mail port that you want to delete.

Step 3 Click Delete.


Additional Information

See the "Related Topics" section.

Related Topics

Finding a Cisco Voice-Mail Port

Configuring Cisco Voice-Mail Ports

Cisco Voice-Mail Port Configuration Settings

Deleting a Cisco Voice-Mail Port

Cisco Voice Mail Port Wizard, page 63-1

Cisco Unity Configuration Checklist, Cisco CallManager System Guide