Cisco Unified CallManager Administration Guide, Release 4.2(3)
Voice-Mail Profile Configuration
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Voice-Mail Profile Configuration

Table Of Contents

Voice-Mail Profile Configuration

Finding Voice-Mail Profiles

Copying a Voice-Mail Profile

Deleting a Voice-Mail Profile

Configuring a Voice-Mail Profile

Voice-Mail Profile Configuration Settings


Voice-Mail Profile Configuration


The Voice Mail Profile Configuration window of Cisco Unified CallManager Administration allows you to define any line-related voice-messaging information.


Note A voice mail-profile gets assigned to a directory number, not a device.


The following topics provide information on voice-mail profiles:

Finding Voice-Mail Profiles

Copying a Voice-Mail Profile

Deleting a Voice-Mail Profile

Configuring a Voice-Mail Profile

Voice-Mail Profile Configuration Settings

Voice Mail Connectivity to Cisco Unified CallManager, Cisco Unified CallManager System Guide

Cisco Unity Configuration Checklist, Cisco Unified CallManager System Guide

Finding Voice-Mail Profiles

Because you might have several voice-mail profiles in your network, Cisco Unified CallManager lets you locate specific voice-mail profiles on the basis of specific criteria. Use the following procedure to locate voice-mail profiles.


Note During your work in a browser session, Cisco Unified CallManager Administration retains your voice-mail profile search preferences. If you navigate to other menu items and return to this menu item, Cisco Unified CallManager Administration retains your voice-mail profile search preferences until you modify your search or close the browser.


Procedure


Step 1 Choose Feature > Voice Mail > Voice Mail Profile.

The Find and List Voice Mail Profiles window displays.

Step 2 Choose the voice-mail profile criteria and click Find. To list all available voice-mail profiles, leave the criteria blank and click Find.


Related Topics

Copying a Voice-Mail Profile

Deleting a Voice-Mail Profile

Configuring a Voice-Mail Profile

Voice-Mail Profile Configuration Settings

Voice Mail Connectivity to Cisco Unified CallManager, Cisco Unified CallManager System Guide

Cisco Unity Configuration Checklist, Cisco Unified CallManager System Guide

Copying a Voice-Mail Profile

To copy an existing voice-mail profile, use the following procedure.

Procedure


Step 1 To locate the voice-mail profile that you want to copy, follow the procedure on "Finding Voice-Mail Profiles" section.

Step 2 Click the copy icon next to the profile that you want to copy.

Step 3 To update the voice-mail profile configuration settings, see Table 54-1.

Step 4 Click Insert.


Related Topics

Finding Voice-Mail Profiles

Deleting a Voice-Mail Profile

Configuring a Voice-Mail Profile

Voice-Mail Profile Configuration Settings

Voice Mail Connectivity to Cisco Unified CallManager, Cisco Unified CallManager System Guide

Cisco Unity Configuration Checklist, Cisco Unified CallManager System Guide

Deleting a Voice-Mail Profile

To delete a voice-mail profile, use the following procedure. You cannot delete the default profile or the No Voice Mail profile.

Before You Begin

You cannot delete a voice-mail profile that a directory number uses. To find out which directory numbers are using the voice-mail profile, click the Dependency Records link from the Voice Mail Profile Configuration window. If the dependency records are not enabled for the system, the dependency records summary window displays a message. For more information about dependency records, see the "Accessing Dependency Records" section on page A-3. If you try to delete a voice-mail profile that is in use, Cisco Unified CallManager displays an error message. Before deleting a voice-mail profile that is currently in use, you must perform either or both of the following tasks:

Assign a different voice-mail profile to any devices that are using the voice-mail profile that you want to delete.

Delete the devices that are using the voice-mail profile that you want to delete.

Procedure


Step 1 To locate the voice-mail profile that you want to delete, follow the procedure on "Finding Voice-Mail Profiles" section.

Step 2 Check the check box next to the voice-mail profiles that you want to delete. To select all the voice-mail profiles in the window, check the check box in the matching records title bar.

Step 3 Click Delete Selected.


Related Topics

Finding Voice-Mail Profiles

Copying a Voice-Mail Profile

Configuring a Voice-Mail Profile

Voice-Mail Profile Configuration Settings

Voice Mail Connectivity to Cisco Unified CallManager, Cisco Unified CallManager System Guide

Cisco Unity Configuration Checklist, Cisco Unified CallManager System Guide

Configuring a Voice-Mail Profile

To configure a voice-mail profile for a directory number, use the following procedure.

Procedure


Step 1 Choose a voice-mail profile or click the Add a New Voice Mail Profile link.

Step 2 Configure the appropriate settings as described in Table 54-1.

Step 3 To add the new voice-mail profile, click Insert or to update the settings for an existing voice-mail profile, click Update.


Related Topics

Finding Voice-Mail Profiles

Copying a Voice-Mail Profile

Deleting a Voice-Mail Profile

Voice-Mail Profile Configuration Settings

Voice Mail Connectivity to Cisco Unified CallManager, Cisco Unified CallManager System Guide

Cisco Unity Configuration Checklist, Cisco Unified CallManager System Guide

Voice-Mail Profile Configuration Settings

Table 54-1 describes the voice-mail profile configuration settings.

Table 54-1 Voice Mail Profile Configuration Settings 

Field
Description

Voice Mail Profile Name

Enter a name to identify the voice-mail profile.

Description

Enter the description of the profile.

Voice Mail Pilot

Choose the appropriate voice-mail pilot number that is defined in the Voice Mail Pilot Configuration or
Use Default setting.

Voice Mail Box Mask

Specify the mask used to format the voice-mail box number for auto-registered phones. When forwarding a call to voice mail from a directory line on an auto-registered phone, Cisco Unified CallManager applies this mask to the number that is configured in the Voice Mail Box field for that directory line.

For example, if you specify a mask of 972813XXXX, the voice-mail box number for directory number 7253 becomes 9728137253. If you do not enter a mask, the voice-mail box number is the same as the directory number (7253 in this example).

By default, Cisco Unified CallManager sets the voice-mail box number to the same value as the directory number. See the "Configuring Directory Numbers" section on page 59-48 for more information.

Make this the Default Voice Mail Profile for the System

Check the box to make this profile name the default.

Note If you check the Default box, this voice-mail profile replaces your current default profile.


Related Topics

Finding Voice-Mail Profiles

Copying a Voice-Mail Profile

Deleting a Voice-Mail Profile

Configuring a Voice-Mail Profile

Voice Mail Connectivity to Cisco Unified CallManager, Cisco Unified CallManager System Guide

Cisco Unity Configuration Checklist, Cisco Unified CallManager System Guide