Cisco CallManager Features and Services Guide, Release 3.3(2)
Index
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Index

Table Of Contents

A - C - D - E - F - G - H - I - J - L - M - N - P - R - S - T - U - W -

Index

A

adding

Cisco CallManager AutoAttendant to Cisco CRA 5-20

Cisco CallManager Extension Mobility 1-20

CTI ports 5-10

CTI ports to Cisco CRA 5-17

CTI route points 5-8

audio sources

creating for MOH 4-13

for MOH 4-12

managing for MOH 4-14

MOH CD-ROM 4-12

multicast 4-14

unicast 4-14

C

calling search spaces

Cisco IPMA

configuration tips 2-22

call park

example with MOH 4-7

call pickup

group configuration settings (table) 2-48

Cisco 5-4

Cisco Call Back

configuration checklist 3-11

configuring 3-11

description 3-2

installing 3-10

overview 3-1

service parameters 3-14

system requirements 3-8

Cisco CallManager

adding CTI ports 5-10

adding CTI route points 5-8

configuring 5-8

supported version 5-5

Cisco CallManager

MOH servers 4-9

Cisco CallManager AutoAttendant

adding to Cisco CRA 5-20

components 5-4

customizing 5-22

installation requirements 5-5

installing 5-6

managing 5-28

modifying instance 5-22

reinstalling 5-7

script 5-3

upgrading 5-7

Cisco CallManager Extension Mobility

adding 1-20

configuration checklist 1-19

configuration checklist (table) 1-19

configuration example 1-18

configuration guidelines 1-17

configuring 1-17

description 1-3

device profile, creating 1-23

device profiles 1-5

error clearing A-3

general problems, clearing A-2

illustrated (figure) 1-4

installing 1-14

login call flow 1-8

logout call flow 1-10

overview 1-1

service parameters 1-21

subscribing 1-26

system requirements 1-11

trace files A-2

troubleshooting A-1

upgrading 1-15

user device profile, associating 1-25

using 1-28

Cisco CRA Engine

adding Cisco CallManager AutoAttendant 5-20

adding CTI port group 5-17

configuring for Cisco CallManager AutoAttendant 5-12

configuring JTAPI subsystem 5-16

overview 5-4

starting and stopping 5-28

Cisco Customer Response Platform

components 5-4

Cisco IPMA

assistant assignment does not change A-20

assistant proxy lines contain blank fields A-21

calls do not get routed A-22

manager or assistant search slow A-21

new manager not created A-19

service unreachable A-16

updated user information is lost A-24

user authentication fails A-15, A-28

Cisco IP Manager Assistant

architecture

understanding 2-2

assistant interfaces 2-7

bulk administration tool 1-13, 2-10

calling search space and partitions

configuration tips 2-22

Cisco IP phone interface 2-6

Cisco IP phone services

configuration tips 2-28

configuration checklist (table) 2-14

database and directory access architecture

understanding 2-6

desktop interface 2-6

manager assistant administration interface 2-8

manager interfaces 2-7

more information 2-53

phones

configuration tips 2-28

reporting tools 2-11

route point

configuration tips 2-24

softkeys 2-8

translation pattern

configuration tips 2-24

Cisco IP Manager Assistant (IPMA)

configuring assistant proxy and incoming intercom lines 2-38

configuring manager and assigning assistant 2-33

configuring manager primary and incoming intercom lines 2-34

deleting 2-36, 2-40

updating 2-37, 2-41

Cisco IPMA service

understanding 2-3

Cisco IP phone services

Cisco IPMA

configuration tips 2-28

computer management (device driver) window (figure) 4-25

computer management (services) window (figure) 4-23

configuring

Cisco CallManager 5-8

Cisco CRA Engine 5-12

CTI ports 5-10

CTI route points 5-8

directory 5-13

JTAPI subsystem 5-16

prompts 5-23

welcome prompt 5-25

CTI port

adding 5-10

adding to Cisco CRA 5-17

CTI route points

adding 5-8

customizing

Cisco CallManager AutoAttendant 5-22

D

database

scalability 4-10

device profiles

and Cisco CallManager Extension Mobility 1-5

devices

driver states, checking 4-24

E

error

CiscoCallManager Extension Mobility A-3

F

features

Cisco IP Manager Assistant

assistant interfaces 2-7

bulk administration tool 1-13, 2-10

calling search space and partitions 2-22

Cisco IP phone interface 2-6

Cisco IP phone services 2-28

configuration checklist (table) 2-14

desktop interface 2-6

manager assistant administration interface 2-8

manager interfaces 2-7

phones 2-28

reporting tools 2-11

route point 2-24

softkeys 2-8

translation pattern 2-24

understanding architecture 2-2

understanding database and directory access architecture 2-6

Cisco IPMA service

understanding 2-3

G

gateways 5-4

group call pickup

group configuration settings (table) 2-48

H

hardware requirements 5-5

I

installing

Cisco CallManager AutoAttendant 5-6

IPMAConsoleInstall.jsp

exception while getting service parameters A-9

IIS service not running A-11

misspelled URL A-13

network problem A-12

no page found A-10

J

JTAPI subsystem, configuring 5-16

L

LDAP directory 5-4

login call flow

Cisco CallManager Extension Mobility 1-8

logout call flow

Cisco CallManager Extension Mobility 1-10

M

managing Cisco CallManager AutoAttendant 5-28

modifying

Cisco CallManager AutoAttendant instance 5-22

MOH

audio sources

adding 4-27

configuration settings (table) 4-31

configuring 4-26

copying 4-29

deleting 4-30

explained 4-12

updating 4-28

call park example 4-7

CD-ROM 4-12

characteristics 4-4

configuration checklist (table) 4-19

configuring 4-26, 4-38

creating audio sources 4-13

database scalability 4-10

definitions 4-2

described 4-1

failover and failback 4-18

features

database requirements 4-9

database scalability 4-10

manageability 4-10

MOH servers 4-7

server manageability 4-8

server redundancy 4-9

server scalability 4-8

fixed audio source

configuration settings (table) 4-35

described 4-34

functionality 4-5

list of topics 4-1

managing audio sources 4-14

monitoring performance

computer management (device driver) window (figure) 4-25

computer management (services) window (figure) 4-23

device driver states 4-24

overview (table) 4-20

service states 4-23

more information 4-48

requirements and limits 4-17

server configuration settings (table) 4-44

servers

adding 4-38

characteristics 4-7

copying 4-40

database requirements 4-9

deleting 4-41

explained 4-11

manageability 4-8

perfmon counters 4-21

redundancy 4-9

resetting 4-43

scalability 4-8

updating 4-39

supported features 4-7

transfer hold example 4-7

understanding 4-2

user hold example 4-6

multicast

audio sources for MOH 4-14

configuration checklist (table) 4-16

explained 4-14

music on hold (MOH) 4-26, 4-38

audio sources 4-12

call park example 4-7

CD-ROM 4-12

characteristics 4-4

configuration checklist (table) 4-19

creating audio sources 4-13

definitions 4-2

described 4-1

failover and failback 4-18

functionality 4-5

list of topics 4-1

managing audio sources 4-14

monitoring performance

computer management (device driver) window (figure) 4-25

computer management (services) window (figure) 4-23

device driver states 4-24

overview (table) 4-20

service states 4-23

more information 4-48

requirements and limits 4-17

servers

characteristics 4-7

database requirements 4-9

explained 4-11

manageability 4-8

perfmon counters 4-21

redundancy 4-9

scalability 4-8

supported features 4-7

transfer hold example 4-7

understanding 4-2

user hold example 4-6

N

name

uploading 5-27

network requirements 5-5

no matches for user, troubleshooting A-27

P

perfmon counters

counter descriptions (table) 4-22

performance window (figure) 4-21

using to view MOH servers 4-21

prompt

configuring 5-23

configuring welcome 5-25

not found A-28

recording 5-24

R

recording welcome prompt 5-24

redundancy

MOH servers 4-9

reinstalling

Cisco CallManager AutoAttendant 5-7

repository profiles 5-13

requirements

CiscoCall Back 3-8

CiscoCallManager Extension Mobility 1-11

route point

Cisco IPMA

configuration tips 2-24

S

service

CiscoCallManager Extension Mobility 1-15, 1-20

software requirements 5-5

spoken name

uploading 5-27

T

trace files for CiscoCallManager Extension Mobility A-2

trace settings 5-28

transfer hold, example with MOH 4-7

translation pattern

Cisco IPMA

configuration tips 2-24

troubleshooting

Cisco CallManager Extension Mobility A-1

no matches for user A-27

prompt not found A-28

troubleshooting Cisco CallManager Extension Mobility A-3

U

unicast

audio sources for MOH 4-14

explained 4-14

upgrading

Cisco CallManager Extension Mobility 1-15

upgrading Cisco CallManager AutoAttendant 5-7

uploading

spoken name 5-27

user hold, example with MOH 4-6

W

welcome prompt 5-24

configuring 5-25

Windows requirements 5-5