Cisco CallManager Administration Guide, Release 3.3(2)
Adding a New User
Downloads: This chapterpdf (PDF - 222.0KB) The complete bookPDF (PDF - 4.79MB) | Feedback

Adding a New User

Table Of Contents

Adding a New User

Adding a User

User Configuration Settings

Changing a User Password

Changing a PIN

Configuring Application Profiles

Associating Devices to a User

Associating Auto Attendant Profiles

Associating Cisco CallManager Extension Mobility Profiles

Associating Cisco IP SoftPhone Profiles


Adding a New User


The User Configuration window in Cisco CallManager Administration allows the administrator to add, search, display, and maintain information about Cisco CallManager users. The following topics contain information on managing user directory information:

Adding a User

User Configuration Settings

Changing a User Password

Changing a PIN

Configuring Application Profiles

Associating Devices to a User

Associating Auto Attendant Profiles

Associating Cisco CallManager Extension Mobility Profiles

Associating Cisco IP SoftPhone Profiles

Managing User Directory Information, Cisco CallManager System Guide

Managing User Directory Configuration Checklist, Cisco CallManager System Guide

Adding a User

The following procedure provides instructions on adding a user.

Procedure


Step 1 Choose User > Add a New User.


Note You can temporarily change the language for the User Information window by choosing a different language from the View page in drop-down list box. However, doing so only changes the language displayed for the current web session. The next time that you log on, the User Information window displays in the default language.


Step 2 Enter the appropriate settings as described in Table 51-1.

Step 3 When you have completed the user information, save your changes and add the user by clicking Insert.


Next Steps

If you want to associate devices to this user, continue with the "Associating Devices to a User" procedure.

Related Topics

User Configuration Settings

Changing a User Password

Changing a PIN

Associating Devices to a User

Searching the Global Directory, page 52-1

Managing User Directory Configuration Checklist, Cisco CallManager System Guide

User Configuration Settings

Table 51-1 describes the user configuration settings.

Table 51-1 User Configuration Settings 

Field
Description

First Name

Enter the user first name.

Last Name

Enter the user last name.

UserID

Enter the user identification name. Cisco CallManager does not permit modifying the user ID once it is created.

User Password

Use only alphanumeric characters when you enter the user password.

Confirm Password

Enter the user password again.

PIN

Enter a Personal Identification Number (PIN).

Confirm PIN

Enter the PIN again.

Telephone Number

Enter the user telephone number.

Manager UserID

Enter the name of the user manager ID. The manager name you enter must already exist in the directory as a user.

Department

Enter the user department number.

User Locale

From the drop-down list box, choose the locale associated with the user. The user locale identifies a set of detailed information to support users, including language and font.

Cisco CallManager uses this locale for Extension Mobility and the Cisco IP Phone User Options pages. For Cisco CallManager Extension Mobility log on, the locale specified here takes precedence over the device and device profile settings. For Cisco CallManager Extension Mobility log off, Cisco CallManager uses the user locale specified in the default device profile.

Note If you do not choose a user locale, the locale specified in the Cisco CallManager service parameters as Default User Locale applies.

Enable CTI Application Use

To configure users so they can use Computer Telephony Integration (CTI) applications, check the Enable CTI Application Use check box.

Call Park Retrieval Allowed

To configure users so they can retrieve parked calls, check the Call Park Retrieval Allowed check box.

View page in

From the drop-down selection box, choose the language that the phone displays.


Related Topics

Adding a User

Changing a User Password

Changing a PIN

Associating Devices to a User

Changing a User Password

Use the following procedure to change a user password for a user in the global directory.

Procedure


Step 1 Choose the user whose password you want to change from the global directory as described in the "Searching the Global Directory" section on page 52-1.

The User Configuration window displays with information about the chosen user.

Step 2 Click the Change button next to the User Password field.

The Change Password for dialog box appears.

Step 3 Enter the new password in the Password field.

Step 4 Enter the new password again in the Confirm Password field.

Step 5 Click Update and Close.


Related Topics

Adding a User

Changing a PIN

Searching the Global Directory, page 52-1

Managing User Directory Configuration Checklist, Cisco CallManager System Guide

Changing a PIN

Use the following procedure to change the personal identification number (PIN) for a user in the global directory.

Procedure


Step 1 Choose the user whose PIN you want to change from the global directory as described in the "Searching the Global Directory" section on page 52-1.

The User Configuration window displays with information about the chosen user.

Step 2 Click the Change button next to the PIN field.

The Change PIN for dialog box appears.

Step 3 Enter the new PIN in the PIN field.

Step 4 Enter the new PIN again in the Confirm PIN field.

Step 5 Click Update and Close.


Related Topics

Adding a User

Changing a User Password

Searching the Global Directory, page 52-1

Configuring Application Profiles

After you add a new user, you can configure a profile for each application listed in the Application Profiles pane on the User Configuration window. These profiles allow each user to personalize phone features, Cisco IPMA, Cisco CallManager Extension Mobility, Auto Attendant, and Cisco IP SoftPhone capability.

Before you begin

Make sure the user is in the database. See the "Searching the Global Directory" section on page 52-1 for more information.

Related Topics

Associating Devices to a User

Associating Auto Attendant Profiles

Manager and Assistant Configuration, page 2-29, Cisco CallManager Features & Services Guide

Associating Cisco CallManager Extension Mobility Profiles

Associating Cisco IP SoftPhone Profiles

Associating Devices to a User

Once you have added a user, you can associate devices over which users will have control. Users can control some devices, such as phones. Applications that are identified as users can control other devices, such as CTI ports. When users have control of a phone, they have the ability to control certain settings for that phone, such as speed dial and call forwarding.

Before You Begin

To assign devices to a user, you must access the User Configuration window for that user. See the "Searching the Global Directory" section on page 52-1 for information on accessing information on existing users. Once the User Configuration window displays, perform the following procedure to assign devices.

Procedure


Step 1 In the Application Profiles pane, click Device Association.

Step 2 Limit the list of available devices by entering the search criteria in the Available Device List Filters section, if desired, and click Select Devices.

Step 3 Check the check box of one or more devices you want to associate with the user. You can assign one primary extension from the devices to which the user is assigned by clicking the radio button in the Primary Ext. column for that device.

Step 4 When you have completed the assignment, click Update Selected to assign the devices to the user.


Related Topics

Adding a User

Searching the Global Directory, page 52-1

Device Association, page 15-3, Cisco CallManager System Guide

Managing User Directory Configuration Checklist, Cisco CallManager System Guide

Associating Auto Attendant Profiles

The Automated Attendant (AA) service answers incoming calls and prompts the caller for a user name or extension. The AA scans the directory for a match to resolve the user name or extension and transfers the caller to the appropriate endpoint.

Before You Begin

To associate an automated attendant profile to a user, you must access the User Information window for that user. See the "Searching the Global Directory" section on page 52-1 for information on accessing information on existing users. Once the User Information window displays, perform the following procedure to associate profiles.

Procedure


Step 1 In the Application Profiles pane, choose Auto Attendant.

Step 2 In the Name Dialing field, enter the attendant name (LastFirstM). For example, for John Quincy Smith, enter SmithJohnQ.

If a same name or same numerical mapping occurs, a prompt indicates a duplicate key. At this point, you can either change the user name (through nicknames or removal of middle initials) or allow duplicates.

Step 3 Click Insert.


Related Topics

Adding a User

Searching the Global Directory, page 52-1

Cisco CallManager Auto Attendant Profiles, Cisco CallManager System Guide

Managing User Directory Configuration Checklist, Cisco CallManager System Guide

Associating Cisco CallManager Extension Mobility Profiles

Use Cisco CallManager Extension Mobility to configure a Cisco IP Phone 7940 or Cisco IP Phone 7960 to appear as the phone of a user temporarily. The user can log in to a phone, and the extension mobility profile (including line and speed-dial numbers) for the user resides on the phone. This feature applies primarily in environments where users are not permanently assigned to physical phones.

To associate an extension mobility profile to a user, you must access the User Information window for that user. See the "Searching the Global Directory" section on page 52-1 for information on accessing information on existing users. To configure Cisco CallManager Extension Mobility, refer to the "Cisco CallManager Extension Mobility" chapter in the Cisco CallManager Features and Services Guide.

Related Topics

Adding a User

Searching the Global Directory, page 52-1

Managing User Directory Configuration Checklist, Cisco CallManager System Guide

Associating a User Device Profile to a User, page 1-25, Cisco CallManager Features and Services Guide

Associating Cisco IP SoftPhone Profiles

You can associate a device (line) to a user as a Cisco IP SoftPhone. This enables users to use their desktop PC to place and receive telephone calls and to control an IP telephone.

For more information on Cisco IP SoftPhone, refer to the Cisco IP SoftPhone Administrator Guide.

Before You Begin

To associate a desktop PC to a user, you must access the User Information window for that user. See the "Searching the Global Directory" section on page 52-1 for information on accessing information on existing users. Once the User Information window displays, perform the following procedure to associate the PC.

Procedure


Step 1 In the Application Profiles pane, choose SoftPhone.

The SoftPhone window displays.

Step 2 In the Associated PC field, enter the IP Address or host name of the desktop PC.


Note The Associated PC field is required for collaboration with Virtual Conference Room.


Step 3 Click Insert.

The User Configuration window displays.


Note To use phone lines in standalone mode, click the Enable CTI Application Use check box.


Step 4 Click Update.


Related Topics

Adding a User

Searching the Global Directory, page 52-1

Cisco IP SoftPhone Profiles, Cisco CallManager System Guide

Managing User Directory Configuration Checklist, Cisco CallManager System Guide