Cisco CallManager Administration Guide, Release 3.3(2)
Cisco Voice Mail Port Configuration
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Cisco Voice Mail Port Configuration

Table Of Contents

Cisco Voice Mail Port Configuration

Adding Cisco Voice Mail Ports

Deleting a Cisco Voice Mail Port

Updating a Cisco Voice Mail Port

Copying an Existing Cisco Voice Mail Port

Cisco Voice Mail Port Configuration Settings


Cisco Voice Mail Port Configuration


The optional Cisco Unified Open Network Exchange (uOne) software and Cisco Unity software, available as part of Cisco IP Telephony Solutions, provide voice-messaging capability for users when they are unavailable to answer calls. This section describes the procedures that are required for adding and configuring, updating, and deleting Cisco voice-mail and the message waiting indication by selecting Voice Mail from the Feature menu of the Cisco CallManager window and choosing from the submenu options.

For more information about configuring Cisco CallManager with Cisco uOne, refer to the installation and configuration documentation that shipped with the software. For more information about configuring Cisco Unity, refer to the Cisco CallManager 3.3 Integration Guide for Cisco Unity.

You can add and delete ports that are associated with a Cisco uOne voice-mail server to the Cisco CallManager database without using the Cisco Voice Mail Port Wizard. This section describes the following procedures:

Adding Cisco Voice Mail Ports

Deleting a Cisco Voice Mail Port

Updating a Cisco Voice Mail Port

Adding Cisco Voice Mail Ports

To connect a Cisco uOne voice-messaging system to Cisco CallManager, you must add Cisco uOne voice-mail ports to the Cisco CallManager database. You must enter all users and their directory numbers in Cisco CallManager Administration to make it possible for them to retrieve messages from a Cisco uOne voice-mail device.


Tip You can also use the Cisco Voice Mail Port Wizard to add a new Cisco voice-mail server and ports or to add multiple ports to an existing server rather than the procedure described here. See "Cisco Voice Mail Port Wizard" section on page 38-1 for more information.


Perform this procedure to add individual Cisco uOne voice-mail ports to the Cisco CallManager database (for example, to update the Operator Number).

Procedure


Step 1 Choose Feature > Voice Mail > Cisco Voice Mail Port.

The Cisco Voice Mail Port Configuration window displays.

Step 2 Enter the appropriate settings as described in Table 37-1.

Step 3 To add the new Cisco voice-mail port device, click Insert.


Related Topics

Deleting a Cisco Voice Mail Port

Updating a Cisco Voice Mail Port

Copying an Existing Cisco Voice Mail Port

Cisco Voice Mail Port Configuration Settings

Cisco Voice Mail Port Wizard, page 38-1

Cisco uOne Configuration Checklist, Cisco CallManager System Guide

Cisco Unity Configuration Checklist, Cisco CallManager System Guide

Deleting a Cisco Voice Mail Port

To delete a single Cisco voice-mail port from Cisco CallManager, follow these procedures.


Tip Instead of using the procedure described here, you can use the Cisco Voice Mail Port Wizard to delete ports from an existing server. See "Cisco Voice Mail Port Wizard" section on page 38-1 for more information.


Procedure


Step 1 Choose Feature > Voice Mail > Cisco Voice Mail Port.

The Cisco Voice Mail Port Configuration window displays with a list of the defined Cisco voice-mail ports.

Step 2 Choose the Cisco voice-mail port that you want to delete.


Note When you delete a voice-mail port (and its associated directory number), you must make sure that no Cisco voice-mail ports refer to the deleted directory number in their Forward Busy and Forward No Answer fields.


Step 3 Click Delete.


Related Topics

Adding Cisco Voice Mail Ports

Updating a Cisco Voice Mail Port

Copying an Existing Cisco Voice Mail Port

Cisco Voice Mail Port Configuration Settings

Cisco Voice Mail Port Wizard, page 38-1

Cisco uOne Configuration Checklist, Cisco CallManager System Guide

Cisco Unity Configuration Checklist, Cisco CallManager System Guide

Updating a Cisco Voice Mail Port

Follow these procedures to update a Cisco voice-mail port (for example, to make minor changes such as updating the Operator Number).

Procedure


Step 1 Choose Feature > Voice Mail > Cisco Voice Mail Port.

The Cisco Voice Mail Port Configuration window displays with a list of the defined Cisco voice-mail ports.

Step 2 Choose the Cisco voice-mail port that you want to update.

Step 3 Update the appropriate settings as described in Table 37-1.

Step 4 Click Update.


Related Topics

Adding Cisco Voice Mail Ports

Deleting a Cisco Voice Mail Port

Copying an Existing Cisco Voice Mail Port

Cisco Voice Mail Port Configuration Settings

Cisco Voice Mail Port Wizard, page 38-1

Cisco uOne Configuration Checklist, Cisco CallManager System Guide

Cisco Unity Configuration Checklist, Cisco CallManager System Guide

Copying an Existing Cisco Voice Mail Port

If you want to add several similar Cisco voice-mail ports to the Cisco CallManager database, you can add one and then copy its basic settings to apply to another Cisco voice-mail port.


Tip You will find it much easier to use the Cisco Voice Mail Port Wizard to add a new Cisco voice-mail server and ports or to add multiple ports to an existing server instead of using the procedure that is described here. See "Cisco Voice Mail Port Wizard" section on page 38-1 for more information.


To copy a Cisco voice-mail port and its settings, follow this procedure.

Procedure


Step 1 Choose Feature > Voice Mail > Cisco Voice Mail Port.

The Cisco Voice Mail Port Configuration window displays with a list of the defined Cisco voice-mail ports.

Step 2 Choose the Cisco voice-mail port that you want to copy.

Step 3 Click Copy.

Step 4 Update the appropriate settings as described in Table 37-1.


Note You must change the Port Name and Directory Number fields. You should also update the Forward Busy and Forward No Answer fields.


Step 5 Click Insert.


Related Topics

Adding Cisco Voice Mail Ports

Deleting a Cisco Voice Mail Port

Updating a Cisco Voice Mail Port

Cisco Voice Mail Port Configuration Settings

Cisco Voice Mail Port Wizard, page 38-1

Cisco Voice Mail Port Configuration Settings

Table 37-1 describes the Cisco uOne voice-mail port configuration settings.

Table 37-1 Cisco Voice Mail Port Configuration Settings 

Field
Description

Device Information

Port Name

Enter a name to identify the Cisco voice-mail port. You must add a device for each port on Cisco voice mail. If 24 ports exist, you must define 24 devices.

Note For Cisco uOne systems, make sure the name matches the information in the uOne .ini files, such as CiscoUM-VI1 or CiscoUM-VI2. Use the following naming convention for the ports: CiscoUM-VI<consecutive number for each port>.

Description

Enter the purpose of the device.

Device Pool

Choose the default value Default Pool.

Calling Search Space

Choose the appropriate calling search space. A calling search space comprises a collection of partitions that are searched for numbers that were called from this device.

Location

Choose the default value None.

The location specifies the total bandwidth that is available for calls to and from this device. A location setting of None means that the locations feature does not keep track of the bandwidth that is consumed by this device.

Directory Number Information

Directory Number

Enter the number that is associated with this voice-mail port. Make sure that this field is unique in combination with the Partition field.

Partition

Choose the partition to which the directory number belongs. Choose <None> if partitions are not used. If you choose a partition, you must choose a calling search space that includes that partition.

If more than 250 partitions exist, the ellipsis (...) button displays next to the drop-down list box. Click the ... button to display the Select Partition window. Enter a partial partition name in the List items where Name contains field. Click the desired partition name in the list of partitions that displays in the Select item to use box, and click OK.

Calling Search Space

Choose the appropriate calling search space. A calling search space comprises a collection of partitions that are searched for numbers that are called from this directory number. If you choose a partition, you must choose a calling search space that includes that partition.

Display

This field indicates text that appears on the called party phone when a call is placed from this line.

AAR Group

Choose the automated alternate routing (AAR) group for this device. The AAR group provides the prefix digits that are used to route calls that are otherwise blocked due to insufficient bandwidth. An AAR group setting of None specifies that no rerouting of blocked calls will be attempted.

External Number Mask

Specify the mask used to format caller ID information for external (outbound) calls. The mask can contain up to 50 characters. Enter the literal digits that you want to appear in the caller ID information and use Xs to represent the directory number of the device.

Call Forwarding Information

Forward All

Leave this field blank. Choose the calling search space.

Forward Busy

Enter the voice-mail directory number where calls are forwarded if this port is busy (for example, the next sequential voice-mail port number). For this number, use the next sequential Cisco voice-mail port or, if it is the last port, an operator number.

Make sure that the Forward Busy and Forward No Answer fields have the same value.

Choose the calling search space that applies to this forward busy directory number.

Forward No Answer

Enter the voice-mail directory number where calls are forwarded if this port does not answer the call (for example, the next sequential port). Make this number the next sequential Cisco voice-mail port or, if it is the last port, an operator number.

Make sure that the Forward Busy and Forward No Answer fields have the same value.

Choose the calling search space that applies to this forward no answer directory number.


Related Topics

Adding Cisco Voice Mail Ports

Deleting a Cisco Voice Mail Port

Updating a Cisco Voice Mail Port

Cisco Voice Mail Port Wizard, page 38-1

Cisco uOne Configuration Checklist, Cisco CallManager System Guide

Cisco Unity Configuration Checklist, Cisco CallManager System Guide