Cisco CallManager Administration Guide, Release 3.3(2)
Cisco CallManager Attendant Console Configuration
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Cisco CallManager Attendant Console Configuration

Table Of Contents

Cisco CallManager Attendant Console Configuration

Cisco CallManager Attendant Console Configuration Checklist

Configuring Cisco CallManager Attendant Console Users

Adding a User Through the Cisco CallManager Attendant Console User Configuration Window

Updating and Deleting Attendant Console Users

Cisco CallManager Attendant Console User Configuration Settings

Configuring the ac User Through the User Information Window

Configuring Pilot Points

Adding a Pilot Point

Updating or Deleting a Pilot Point

Resetting a Pilot Point

Pilot Point Configuration Settings

Associating Devices and Pilot Points with the ac User

Configuring Hunt Groups

Adding Hunt Group Members

Configuring Linked Hunt Groups

Updating or Deleting Hunt Group Members

Hunt Group Configuration Settings

Activating the Cisco Telephony Call Dispatcher Service

Activating the CTIManager Service

Cisco CallManager Attendant Console Server Configuration

Viewing Cisco CallManager Attendant Console Performance Monitors

Installing the Cisco CallManager Attendant Console Plugin on an Attendant PC

Configuring Cisco CallManager Attendant Console Settings

Attendant Console Configuration Settings


Cisco CallManager Attendant Console Configuration


Cisco CallManager Attendant Console, a client-server application, allows you to set up Cisco IP Phones as attendant consoles. Employing a graphical user interface, the attendant console uses speed-dial buttons and quick directory access to look up phone numbers, monitor line status, and direct calls. A receptionist or administrative assistant can use the attendant console to handle calls for a department or company, or another employee can use it to manage his own telephone calls.

The attendant console installs on a PC with IP connectivity to the Cisco CallManager system. The attendant console works with a Cisco IP Phone that is registered to a Cisco CallManager system. Multiple attendant consoles can connect to a single Cisco CallManager system.

The application registers with and receives call-dispatching services from the Cisco Telephony Call Dispatcher (TCD) service on the Cisco CallManager.

This section describes the following configuration procedures for Cisco CallManager Attendant Console:

Configuring Cisco CallManager Attendant Console Users

Configuring the ac User Through the User Information Window

Configuring Pilot Points

Associating Devices and Pilot Points with the ac User

Configuring Hunt Groups

Activating the Cisco Telephony Call Dispatcher Service

Cisco CallManager Attendant Console Server Configuration

Viewing Cisco CallManager Attendant Console Performance Monitors

Installing the Cisco CallManager Attendant Console Plugin on an Attendant PC

Configuring Cisco CallManager Attendant Console Settings

Cisco CallManager Attendant Console Configuration Checklist

Perform the following steps to set up the attendant console:

1. In Cisco CallManager Administration, add attendant console users.

2. In Cisco CallManager Administration, configure pilot points and hunt groups.

3. Create the ac user and associate all pilot points and attendant console devices with the user.

4. Verify that the Cisco Telephony Call Dispatcher (TCD) service activates and runs on all servers that run the Cisco CallManager service.

5. Verify that the CTIManager service runs on one server in the cluster.

6. Make sure that each attendant Cisco IP Phone is set up correctly for use with the attendant console.

7. Make sure that the attendant console PC is set up correctly for use with the attendant console.

8. Install and configure the attendant console on each attendant console user PC.

Related Topic

Cisco CallManager Attendant Console Configuration Checklist, Cisco CallManager System Guide

Configuring Cisco CallManager Attendant Console Users

This section covers the following procedures:

Adding a User Through the Cisco CallManager Attendant Console User Configuration Window

Updating and Deleting Attendant Console Users

Configuring the ac User Through the User Information Window

Adding a User Through the Cisco CallManager Attendant Console User Configuration Window

This section describes how to add an attendant console user. You must add users through the Cisco CallManager Attendant Console User Configuration window in Cisco CallManager Administration before the users can log in to an attendant console.


Note Be aware that attendant console user IDs and passwords are not the same as Directory users and passwords that are entered in the User area of Cisco CallManager.


Procedure


Step 1 Choose Service > Cisco CM Attendant Console.

Step 2 In the upper, right corner of the window, click the Cisco CallManager Attendant Console User Configuration link.

The Cisco CallManager Attendant Console User Configuration window displays, as shown in Figure 26-1.

Figure 26-1 Cisco CallManager Attendant Console User Configuration Window

Step 3 Enter the appropriate configuration settings as described in Table 26-1.

Step 4 Click Insert to add the new user. The Cisco CallManager Attendant Console User Configuration window refreshes, and the new User ID displays in the list on the left side of the window.

Step 5 To add additional users, repeat Step 3 and Step 4.


Related Topics

Updating and Deleting Attendant Console Users

Configuring Pilot Points

Cisco CallManager Attendant Console, Cisco CallManager System Guide

Updating and Deleting Attendant Console Users

This section describes how to view, update, or delete a Cisco attendant console user.

Procedure


Step 1 Choose Service > Cisco CM Attendant Console.

Step 2 In the upper, right corner of the window, click the Cisco CallManager Attendant Console User Configuration link.

The Cisco CallManager Attendant Console User Configuration window displays with a list of users on the left side of the window.

Step 3 Click the name of the user that you want to modify or delete.

Step 4 Make the desired changes. See Table 26-1 for a description of Cisco CallManager Attendant Console user configuration settings.

Step 5 To save the changes, click Update. To remove the user, click Delete, or, to exit the window without making any changes, click Cancel Changes.


Related Topics

Adding a User Through the Cisco CallManager Attendant Console User Configuration Window

Configuring Pilot Points

Understanding Cisco CallManager Attendant Console Users, Cisco CallManager System Guide

Cisco CallManager Attendant Console, Cisco CallManager System Guide

Cisco CallManager Attendant Console User Configuration Settings

Table 26-1 describes Cisco CallManager Attendant Console user configuration settings.

Table 26-1 Attendant Console User Configuration Settings

Field
Description

User ID

Enter the login name for the new Cisco attendant console user. Enter up to 50 alphanumeric characters.

Password

Enter a password of up to 50 alphanumeric characters.

Confirm

Enter the same password again.


Related Topics

Adding a User Through the Cisco CallManager Attendant Console User Configuration Window

Updating and Deleting Attendant Console Users

Configuring the ac User Through the User Information Window

You must configure one user named "ac" in Cisco CallManager Administration and associate the attendant phones and the pilot points with the user. If you do not configure this user, the attendant console cannot interact with CTIManager, and the attendant cannot receive calls. Perform the following procedure to configure the ac user:

Procedure


Step 1 From Cisco CallManager Administration, choose User > Add a New User.

The User Information window displays, as shown in Figure 26-2.

Figure 26-2 User Information Window

Step 2 In the First Name and Last Name fields, enter ac or another name that you can remember.

Step 3 In the User ID field, enter ac.

Step 4 In the User Password field, enter 12345.

Step 5 In the Confirm Password field, enter 12345.

Step 6 Enter a PIN and telephone number.

Step 7 Check the Enable CTI Application Use check box. You must check this box for the attendant console to interact with CTIManager.

Step 8 Check the Call Park Retrieval Allowed check box.

If you forget to check the check box, an error message displays when the attendant attempts to log in to the attendant PC.

Step 9 Click Insert.

Step 10 Make sure that you associate the devices by performing the procedure in "Associating Devices and Pilot Points with the ac User" section.


Related Topics

Adding a New User, page 51-1

Managing User Directory Information, Cisco CallManager System Guide

Configuring Pilot Points

You must configure pilot points and hunt groups through Cisco CallManager Administration before the Cisco Telephony Call Dispatcher (TCD) can route calls.


Note After you configure the pilot points, make sure that you configure the ac user and associate all pilot points with the ac user.


This section contains the following topics:

Adding a Pilot Point

Updating or Deleting a Pilot Point

Resetting a Pilot Point

Pilot Point Configuration Settings

Associating Devices and Pilot Points with the ac User

Adding a Pilot Point

This section describes how to add a pilot point.

Procedure


Step 1 Choose Service > Cisco CM Attendant Console.

The Pilot Point Configuration window displays, and the list on the left side of the window shows all currently configured pilot points.

Step 2 Enter the appropriate settings as described in Table 26-2.

Step 3 Click Insert.

Now that the pilot point is created, the Pilot Point Configuration window refreshes to display the name of the new pilot point in the list on the left. The new pilot point and its settings display.

After the pilot point is created, you must configure a hunt group to specify how the calls that come in to the pilot point are redirected.


Tip After you configure the pilot points, remember to configure the ac user and associate the devices/pilot points with the ac user. See the "Configuring the ac User Through the User Information Window" section and the "Associating Devices and Pilot Points with the ac User" section for more information.



Related Topics

Updating or Deleting a Pilot Point

Pilot Point Configuration Settings

Configuring the ac User Through the User Information Window

Associating Devices and Pilot Points with the ac User

Configuring Hunt Groups

Understanding Pilot Points and Hunt Groups, Cisco CallManager System Guide

Updating or Deleting a Pilot Point

This section describes how to view, update, or delete a pilot point.


Note You do not have to restart Cisco TCD or Cisco CallManager after you delete a pilot point for the deletion to take effect.


Procedure


Step 1 Choose Service > Cisco CM Attendant Console.

The Pilot Point Configuration window displays, and the list on the left side of the window shows all currently configured pilot points.

Step 2 Click the name of the pilot point that you want to modify or delete. The window refreshes to display information for the chosen pilot point.

Step 3 Make the desired changes. See Table 26-2 for a description of pilot point configuration settings.

Step 4 To save the modifications, click Update; to remove the pilot point, click Delete.

Within approximately 10 minutes after you delete a pilot point, Cisco TCD will stop directing calls to any hunt group members that are associated with that pilot point.

Step 5 To reset the pilot point, see the "Resetting a Pilot Point" section.


Related Topics

Adding a Pilot Point

Resetting a Pilot Point

Pilot Point Configuration Settings

Configuring Hunt Groups

Understanding Pilot Points and Hunt Groups, Cisco CallManager System Guide

Resetting a Pilot Point

You must reset the pilot point after you update pilot point configuration settings. When you reset the pilot point, the Cisco CallManager service continues to run, and call processing continues to occur. Perform the following procedure to reset the pilot point:

Procedure


Step 1 Choose Service > Cisco CM Attendant Console.

The Pilot Point Configuration window displays, and the list on the left side of the window shows all currently configured pilot points.

Step 2 Click the name of the pilot point that you want to modify or delete. The window refreshes to display information for the chosen pilot point.

Step 3 Make the desired changes. See Table 26-2 for a description of pilot point configuration settings.

Step 4 Click Update.

Step 5 Click Reset.

The Reset window displays.

Step 6 Click one of the following buttons:

Restart—Restarts the selected device for the pilot point without shutting the device down (reregisters the phones with Cisco CallManager).

Reset—Shuts down the selected device for the pilot point and brings it back up (performs a complete shutdown and reinitialization of the phone).

Close—Returns you to the previous window without restarting or resetting the selected device.


Related Topics

Updating or Deleting a Pilot Point

Pilot Point Configuration Settings

Pilot Point Configuration Settings

Table 26-2 describes pilot point configuration settings.

Table 26-2 Pilot Point Configuration Settings 

Field
Description

Pilot Name

Enter up to 50 alphanumeric characters, including spaces, to specify a descriptive name for the pilot point.

Device Pool

The device pool comprises a group of Cisco CallManagers in prioritized order. The first Cisco CallManager in the list represents the primary Cisco CallManager for the pilot point.

Partition

Choose <None> from the drop-down list box.

Attendant console pilot points do not belong to partitions.

Calling Search Space

To designate the partitions that the pilot point searches when it attempts to route a call, choose a calling search space from the drop-down list.

Pilot Number (DirN)

Enter a directory number in this field to designate a directory number for this pilot point.

Make sure that this number is unique throughout the system (that is, it cannot be a shared line appearance).

Route Calls To

From the drop-down list, choose the First Available Hunt Group Member option to route incoming calls to the first available member of a hunt group.

From the drop-down list, choose the Longest Idle Hunt Group Member option to order members based on the time that each directory number or line remains idle.

If the voice-mail number is the longest idle member of the group, Cisco TCD will route the call to voice mail without first checking the other members of the group.


Related Topics

Adding a Pilot Point

Updating or Deleting a Pilot Point

Understanding Pilot Points and Hunt Groups, Cisco CallManager System Guide

Associating Devices and Pilot Points with the ac User

Before the attendant uses the attendant console, you must associate the attendant console phones and pilot points to the ac user. Perform the following procedure:

Procedure


Step 1 Make sure that the ac user information appears in the User Information window. If it does not display, perform a search for the user. Refer to the Cisco CallManager Administration Guide for more information on how to perform this task.

Step 2 In the Application Profiles column of the User Information window, click Device Association.

Step 3 Perform one of the following tasks:

a. To view all devices, click Select Devices, and go to Step 4.

b. To limit the list of available devices to a specific selection, enter the criteria by which you want to search by using the following methods:

Choose device name, description, or directory number.

Choose the comparison operator.

Enter a text or number entry.

Click Select Devices, and go to Step 4.

Step 4 Check the check box(es) of the attendant console phones/pilot points that you must associate with the user.

Step 5 Click Update to assign the phones/pilot points to the ac user.


Related Topics

Configuring the ac User Through the User Information Window

Adding a New User, page 51-1

Managing User Directory Information, Cisco CallManager System Guide

Configuring Hunt Groups

After you configure the pilot point, you must configure the hunt group. A hunt group comprises a list of destinations (either directory numbers or attendant console user/line numbers) that determine the call redirection order.

This section covers the following procedures:

Adding Hunt Group Members

Configuring Linked Hunt Groups

Updating or Deleting Hunt Group Members

Hunt Group Configuration Settings

Adding Hunt Group Members

This section describes how to add hunt group members.

Procedure


Step 1 Choose Service > Cisco CM Attendant Console.

The Pilot Point Configuration window displays.

Step 2 Choose the pilot point for which you want to add hunt group members. A list of available pilot points appears on the left side of the Pilot Point Configuration window.

Step 3 To add hunt group members to this pilot point, click the link to Hunt Group Configuration in the upper, right corner of the Pilot Point Configuration window.

Figure 26-3 shows an example of the Hunt Group Configuration window.

Figure 26-3 Hunt Group Configuration Window

Step 4 Click Add Member. The Hunt Group Members list initially displays the text <<Not Configured>>.

Step 5 Decide whether the hunt group member that you want to add will be a directory number (device member) or a user and line number (user member):

If you specify a directory number, Cisco TCD always attempts to route the call to that number.


Note Cisco TCD handles overflow conditions by routing calls to multiple attendant consoles or voice-mail numbers. In the Hunt Group Configuration window, check the Always Route Member check box, so the voice-mail number receives multiple calls at the same time.


If you specify an attendant console user and line number, Cisco TCD first checks whether the attendant console user is logged in to an attendant console and online before attempting to route the call. When you specify a user and line number, the user can log in to and receive calls on any Cisco IP Phone in the cluster that is controlled by the attendant console.

Step 6 Enter the appropriate configuration settings for the new hunt group member as described in Table 26-3:

If the hunt group member is a directory number, fill in only the Partition and Directory Number fields in the Device Member Information section. The optional Always Route Member check box only applies to directory numbers.

If the hunt group member is a user and line number, fill in only the User Name and Line Number fields in the User Member Information section.


Note The User Name that you specify designates an attendant console user. This user does not duplicate a User ID that is added through the Cisco CallManager User area of Cisco CallManager Administration.


As you make selections, the Hunt Group Members list box reflects the information that you choose. The Hunt Group Members list displays either the device directory number or the attendant console user name and line number; for example:

#1 Call directory number 35201 (directory number example)

#2 Direct Call to Mary Brown, Line 1 (user and line number example)

Step 7 To add more hunt group members to the pilot point, repeat Step 5 and Step 6.


Note To reorder the hunt group list, choose the member that you want to reorder from the list. Then, using the up and down arrows, move that member to a new position in the list.


Step 8 Click Update to save the hunt group member information and complete hunt group configuration.


Related Topics

Updating or Deleting Hunt Group Members

Hunt Group Configuration Settings

Understanding Pilot Points and Hunt Groups, Cisco CallManager System Guide

Configuring Linked Hunt Groups

This section describes how to configure linked hunt groups.

Procedure


Step 1 For each hunt group in the chain, use the following information when performing Step 1 through Step 6 from the "Adding Hunt Group Members" section.

For all except the last hunt group in the chain, make sure that the final member of the hunt group is the pilot point for the next hunt group.


Caution Cisco strongly recommends that you do not include any other pilot point numbers (besides the final member) in the hunt group. Including other pilot point numbers in the hunt group may cause a continuous route loop.

Check the Always Route Member check box for only the final member of each hunt group.

To handle overflow conditions, choose a voice-mail or auto-attendant number as the final member of the last linked hunt group in the chain. Check the Always Route Member check box to ensure that voice mail can handle multiple, simultaneous calls.

Step 2 After you configure each hunt group, click Update to save the information.


Caution Cisco strongly recommends that you do not link the last hunt group back to the first hunt group.

Step 3 Verify configuration of the linked hunt groups by reviewing the information that you entered in the previous steps.


Related Topics

Adding Hunt Group Members

Updating or Deleting Hunt Group Members

Hunt Group Configuration Settings

Understanding Pilot Points and Hunt Groups, Cisco CallManager System Guide

Understanding Linked Hunt Groups, Cisco CallManager System Guide

Updating or Deleting Hunt Group Members

This section describes how to view, update, or delete hunt group members.

Procedure


Step 1 Choose Service > Cisco CM Attendant Console.

The Pilot Point Configuration window displays.

Step 2 At the top of the window, click the Hunt Group Configuration link.

The Hunt Group Configuration window displays, and the list on the left side of the window displays all currently configured pilot points.

Step 3 Click the name of the pilot point that is associated with the hunt group for which you want to view, modify, or delete members.

The Hunt Group Configuration window displays information for the chosen pilot point.

Step 4 Make any desired changes. See Table 26-3 for a description of hunt group configuration settings:

To update settings for a hunt group member, choose that member name in the list; modify the settings as needed; then, click Update to save the changes.

To change the order of the hunt group members, choose the name of the member that you want to move and use the arrow buttons to move it to a new position in the list.

To delete a hunt group member, highlight that member name in the list and click Delete Member.

You can press Cancel Changes at any time to restore any settings that you changed before clicking Update.

Step 5 To save the changes, click Update.


Related Topics

Adding Hunt Group Members

Understanding Pilot Points and Hunt Groups, Cisco CallManager System Guide

Hunt Group Configuration Settings

Table 26-3 describes hunt group configuration settings.

Table 26-3 Hunt Group Configuration Settings 

Field
Description

Partition

If a hunt group member is a directory number, fill in the Partition and Directory Number fields in the Device Member Information section.

This field designates the route partition to which the directory number belongs:

If the directory number for this hunt group member is in a partition, you must choose a partition from the drop-down list.

If the directory number is not in a partition, choose None.

Always Route Member, an optional check box, applies only to directory numbers.

If this check box is checked, Cisco Telephony Call Dispatcher (TCD) always routes the call to this hunt group member, whether it is busy or not.

If this check box is checked, Cisco TCD does not check whether the line is available before routing the call.

To manage overflow conditions, check this check box for voice-mail or auto-attendant numbers that handle multiple, simultaneous calls.

For linked hunt groups, only check the Always Route Member check box when you are configuring the final member of each hunt group.

Directory Number

Enter the directory number of the hunt group member device in this field.

Make sure that this number is unique throughout the system (that is, it cannot be a shared line appearance).

When the directory number is not in the specified partition, an error dialog box displays.

User Name

If the hunt group member is a user and line number, fill in only the User Name and Line Number fields in the User Member Information section.

From the drop-down list, choose attendant console users that will serve as hunt group members.

Only attendant console users added in the Cisco CallManager Attendant Console User Configuration window appear in this list.

Line Number

From the drop-down list, choose the appropriate line numbers for the hunt group.

Note You can add the same user to the same line only once within a single hunt group. For example, you cannot add Mary Brown, Line 1, more than once in the hunt group.


Related Topics

Adding Hunt Group Members

Updating or Deleting Hunt Group Members

Understanding Pilot Points and Hunt Groups, Cisco CallManager System Guide

Activating the Cisco Telephony Call Dispatcher Service

The following procedure describes how to activate the Cisco TCD service on each server in the cluster that runs the Cisco CallManager service.

Procedure


Step 1 Choose Application > Cisco CallManager Serviceability.

Step 2 Choose Tools > Service Activation.

Step 3 From the server list on the left side of the window, choose a server that runs the Cisco CallManager service.

The window refreshes.

Step 4 Check the Cisco Telephony Call Dispatcher check box.

Step 5 Click Update.

The service activates and starts automatically on the server.

Step 6 Perform this procedure on every server in the cluster that runs the Cisco CallManager service.


Related Topics

Understanding the Cisco Telephony Call Dispatcher, Cisco CallManager System Guide

Cisco CallManager Serviceability Administration Guide

Activating the CTIManager Service

For hunt groups and the attendant console to function properly, verify that the CTIManager service runs on one server in the cluster. Perform the following procedure to activate the service if it is not activated:

Procedure


Step 1 Choose Application > Cisco CallManager Serviceability.

Step 2 Choose Tools > Control Center.

Step 3 From the left side of the window, choose any server from the server list.

The window refreshes.

The Service Name column lists all services that are configured on this server.

Step 4 Check the Cisco CTIManager check box.

Step 5 Click Update.

The service activates and starts automatically on the server.


Related Topics

Cisco CallManager Serviceability Administration Guide

Services, Cisco CallManager System Guide

Computer Telephony Integration, Cisco CallManager System Guide

Cisco CallManager Attendant Console Server Configuration

The Cisco CallManager Attendant Console Server Configuration window lists service parameters and enables you to configure trace parameters for the Cisco Telephony Call Dispatcher (TCD). You obtain information about the parameters by clicking the "i" button help icon in the upper, right corner of the Cisco CallManager Attendant Console Server Configuration window.


Caution Do not change any service parameters without permission of a Cisco Technical Assistance Center engineer. Doing so may cause system failure.

Perform the following steps to update Cisco TCD trace parameters.

Procedure


Step 1 Choose Service > Cisco CM Attendant Console.

The Pilot Point Configuration window displays.

Step 2 In the upper, right corner of the window, click Cisco CallManager Attendant Console Server Configuration.

The Cisco CallManager Attendant Console Server Configuration window appears.

Step 3 From the Cisco CallManager Attendant Console Servers list, choose a server.


Note You must activate the Cisco CallManager Attendant Console service on a server before the server displays in the Cisco CallManager Attendant Console Servers list. For more information on activating a service, refer to the Cisco CallManager Serviceability Administration Guide.


The window refreshes and displays all configured service parameters for the Cisco TCD. Figure 26-4 shows an example of the Cisco CallManager Attendant Console Server Configuration window.

Figure 26-4 Cisco CallManager Attendant Console Server Configuration Window


Note After you insert or choose a server from the Cisco CallManager Attendant Console Server Configuration window, you can click Trace Configuration in the Cisco CallManager Attendant Console Server Configuration window and then refer to the Cisco CallManager Serviceability Administration Guide and the Cisco CallManager Serviceability System Guide to configure trace parameters.



Related Topic

Understanding Cisco CallManager Attendant Console Server Configuration, Cisco CallManager System Guide

Viewing Cisco CallManager Attendant Console Performance Monitors

Perform the following procedures to view CcmLineLinkState and other performance monitoring information for Cisco TCD and the attendant console:

Procedure


Step 1 Log in to the Cisco CallManager server.

Step 2 Choose Start > Programs > Administrative Tools > Performance.

Step 3 Click the View report data icon.

Step 4 Click the + (Add counter) icon.

Step 5 Choose System Monitor, enable All Counters, and choose Cisco CallManager Attendant Console from the Object drop-down list box.

Step 6 Click Add.


Related Topics

Cisco CallManager Attendant Console Configuration

Cisco CallManager Attendant Console, Cisco CallManager System Guide

Installing the Cisco CallManager Attendant Console Plugin on an Attendant PC

This section describes how to install the attendant console on a user PC.

Procedure


Step 1 If you have not already done so, add the attendant console user and the phone that you want to associate with the attendant console to the Cisco CallManager database.

Step 2 From each Cisco CallManager Attendant Console PC, browse into a server that running Cisco CallManager Administration and log in with administrative privileges.


Tip To browse into the server, enter http://<CM-server-name>/CCMAdmin/main.asp, where <CM-server-name> equals the name of the server, in the Address bar in the web browser.


Step 3 From Cisco CallManager Administration, choose Application > Install Plugins.

Step 4 Click the icon for the Cisco CallManager Attendant Console.

The Cisco CallManager Attendant Console installation wizard runs.

Step 5 To acknowledge the installation, click Yes.

Step 6 In the initial installation wizard window, click Next.

Step 7 You can install the attendant console to the default location or use the Browse button to specify a new location; after specifying a location, click Next.

Step 8 In the Ready to Install window, click Next.

Step 9 After the installation program finishes installing files, choose whether you want to restart the computer now or later; then, click Finish.

Step 10 If prompted, restart the computer.

After you install the application, you can configure or update any attendant console settings that you did not configure during the installation process.


Related Topics

Configuring Cisco CallManager Attendant Console Settings

Cisco CallManager Attendant Console Installation and Configuration, Cisco CallManager System Guide

Cisco CallManager Attendant Console, Cisco CallManager System Guide

Configuring Cisco CallManager Attendant Console Settings

Configure each attendant console to meet the following criteria:

Provide the attendant console user and password

Connect to the correct Cisco CallManager TCD server and directory number for the Cisco IP Phone that the attendant uses with the attendant console

After you install the attendant console, you must configure the attendant console before a user can log in to the console. Use the procedure in this section to configure settings that are not specified during installation, to view current settings, or to update the attendant console configuration.

Once configured, the attendant console operates with the specified settings until the administrator changes them.

Procedure


Step 1 On the PC where the attendant console is installed, choose Start > Programs > Cisco CallManager > Cisco CallManager Attendant Console or click the Cisco CallManager Attendant Console icon on the desktop; then, click Yes to launch the attendant console.

Step 2 Click Settings.

Step 3 Enter the appropriate configuration settings, as described in Table 26-4.

Step 4 Click Save. You have now configured the settings for the attendant console, and the settings can now be used for call-distribution activities.


Related Topics

Cisco CallManager Attendant Console Server Configuration

Attendant Console Configuration Settings

Cisco CallManager Attendant Console, Cisco CallManager System Guide

Attendant Console Configuration Settings

Table 26-4 describes Cisco CallManager Attendant Console configuration settings.

Table 26-4 Settings Dialog Box 

Field/Check Box
Notes
Basic Tab (Cisco requires that you enter the information in the appropriate fields.)

Attendant Server Host Name or IP Address

Enter the appropriate information in the field.

Directory Number of Your Phone

Confirm or enter the directory number of the Cisco IP Phone that the attendant uses with the attendant console.

Advanced Tab (You can enter information in these optional fields to change the default settings.)

Path of Local Directory File

Enter the user list file that specifies the directory information.

Call Processing Server Host Name or IP Address

Enter the appropriate information in the field.

Local Host IP Address (for line state)

Enter the appropriate information in the field.

Note If the attendant PC has two Network Interface Cards (NICs), you can specify the IP address that will receive line state updates.

Enable Trace

Check the check box to ensure that you can troubleshoot issues that are associated with the attendant console.


Related Topics

Configuring Cisco CallManager Attendant Console Settings

Cisco CallManager Attendant Console, Cisco CallManager System Guide