Cisco CallManager Administration Guide, Release 3.0(5)
Preface
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Preface

Table Of Contents

Preface

Purpose

Audience

Organization

Related Documentation

Conventions

Cisco Connection Online

Documentation CD-ROM


Preface


This preface describes the purpose, audience, organization, and conventions of this guide, and provides information on how to obtain related documentation.

The preface covers these topics:

Purpose

Audience

Organization

Related Documentation

Conventions

Cisco Connection Online

Documentation CD-ROM

Purpose

The Cisco CallManager Administration Guide provides instructions for administering the Cisco CallManager system. This guide includes descriptions of procedural tasks you complete using Cisco CallManager. It also provides references for commands and conceptual information to assist you in using Cisco CallManager.

Audience

The Cisco CallManager Administration Guide is written for network administrators responsible for managing the Cisco CallManager system. This guide requires knowledge of telephony and IP networking technology.

Organization

This guide is organized as shown in the following table:

Part
Description

Part 1

"System Description"

Contains the following chapters, which describe general topics related to the configuration and operation of Cisco CallManager:

"Introduction"

"Understanding Distributed Call Processing"

"Understanding Redundancy"

"Understanding Auto-Registration"

"Understanding Call Admission Control"

"Understanding Route Plans"

"Understanding Device Support"

"Understanding Cisco WebAttendant"

"Understanding the LDAP Directory"

"Understanding Service Parameters"

Part 2

"System Configuration"

Contains the following chapters, which explain how to configure the system parameters used by Cisco CallManager:

"Server"

"Configuring Cisco CallManager"

"Configuring Cisco CallManager Groups"

"Configuring Date/Time Groups"

"Setting Device Defaults"

"Configuring Regions"

"Configuring Device Pools"

"Understanding Enterprise Parameters"

"Configuring Locations"

"Starting and Stopping Cisco CallManager"

Part 3

"Route Configuration"

Contains the following chapters, which explain how to configure route plans in Cisco CallManager:

"Configuring Partitions"

"Configuring Calling Search Spaces"

"Configuring Route Filters"

"Configuring Route Groups"

"Configuring Route Lists"

"Configuring Route Patterns"

"Configuring Translation Patterns"

"Using the External Route Plan Wizard"

"Using Route Plan Report"

Part 4

"Service Configuration"

Contains the following chapters, which explain how to configure services used in conjunction with Cisco CallManager:

"Cisco Messaging Interface"

"Configuring Cisco TFTP"

"Configuring Cisco WebAttendants"

"Configuring Conference Bridges"

"Configuring Media Termination Point"

"Configuring Service Parameters"

"Configuring Trace"

"Configuring Transcoder"

"Starting and Stopping Services Using the Control Center"

Part 5

"Feature Configuration"

Contains the following chapters, which explain how to configure user features:

"Configuring Call Park"

"Configuring Call Pickup"

Part 6

"Configuring Devices in Cisco CallManager"

Contains the following chapters, which explain how to configure devices in Cisco CallManager:

"Configuring CTI Route Points"

"Configuring Cisco uOne Voice Messaging"

"Configuring a Gatekeeper"

"Configuring Gateways"

"Configuring Cisco IP Phones in Cisco CallManager"

"Configuring Phone Button Templates"

Part 7

"User Configuration"

Contains the following chapters, which explain how to configure user and directory information:

"Adding a New User"

"Searching the Global Directory"

Part 8

"Appendices"

Contains the following chapters, which include additional information related to Cisco CallManager and IP telephony:

""

"Cisco JTAPI Installation and Configuration"

"Creating Custom Cisco IP Phone Rings"


Related Documentation

Refer to the following documents for further information about related Cisco IP Telephony applications and products:

Installing Cisco CallManager on the Cisco Media Convergence Server

Release Notes for Cisco CallManager Release 3.0

Cisco CallManager v3.0 Remote Serviceability Users Guide

Hardware Configuration Guide for the Cisco Voice Gateway 200

Software Configuration Guide for the Cisco Voice Gateway 200

Cisco IP Phone 7900 Family Administration Guide

Conventions

This document uses the following conventions:

Convention
Description

boldface font

Commands and keywords are in boldface.

italic font

Arguments for which you supply values are in italics.

[   ]

Elements in square brackets are optional.

{ x | y | z }

Alternative keywords are grouped in braces and separated by vertical bars.

[ x | y | z ]

Optional alternative keywords are grouped in brackets and separated by vertical bars.

string

A nonquoted set of characters. Do not use quotation marks around the string or the string will include the quotation marks.

screen font

Terminal sessions and information the system displays are in screen font.

boldface screen font

Information you must enter is in boldface screen font.

italic screen font

Arguments for which you supply values are in italic screen font.

 

This pointer highlights an important line of text in an example.

^

The symbol ^ represents the key labeled Control—for example, the key combination ^D in a screen display means hold down the Control key while you press the D key.

<   >

Nonprinting characters, such as passwords, are in angle brackets.


Notes use the following conventions:


Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.


Timesavers use the following conventions:


Timesaver Means the described action saves time. You can save time by performing the action described in the paragraph.


Tips use the following conventions:


Tips Means the information contains useful tips.


Cautions use the following conventions:


Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.

Warnings use the following conventions:


Warning This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, you must be aware of the hazards involved with electrical circuitry and familiar with standard practices for preventing accidents.


Cisco Connection Online

Cisco Connection Online (CCO) is Cisco Systems' primary, real-time support channel. Maintenance customers and partners can self-register on CCO to obtain additional information and services.

Available 24 hours a day, 7 days a week, CCO provides a wealth of standard and value-added services to Cisco's customers and business partners. CCO services include product information, product documentation, software updates, release notes, technical tips, the Bug Navigator, configuration notes, brochures, descriptions of service offerings, and download access to public and authorized files.

CCO serves a wide variety of users through two interfaces that are updated and enhanced simultaneously: a character-based version and a multimedia version that resides on the World Wide Web (WWW). The character-based CCO supports Zmodem, Kermit, Xmodem, FTP, and Internet e-mail, and it is excellent for quick access to information over lower bandwidths. The WWW version of CCO provides richly formatted documents with photographs, figures, graphics, and video, as well as hyperlinks to related information.

You can access CCO in the following ways:

WWW:  http://www.cisco.com

WWW:  http://www-europe.cisco.com

WWW:  http://www-china.cisco.com

Telnet:  cco.cisco.com

Modem:  From North America, 408 526-8070; from Europe, 33 1 64 46 40 82. Use the following terminal settings: VT100 emulation; databits: 8; parity: none; stop bits: 1; and connection rates up to 28.8 kbps.

For a copy of CCO's Frequently Asked Questions (FAQ), contact cco-help@cisco.com. For additional information, contact cco-team@cisco.com.


Note If you are a network administrator and need personal technical assistance with a Cisco product that is under warranty or covered by a maintenance contract, contact Cisco's Technical Assistance Center (TAC) at 800 553-2447, 408 526-7209, or tac@cisco.com. To obtain general information about Cisco Systems, Cisco products, or upgrades, contact 800 553-6387, 408 526-7208, or cs-rep@cisco.com.


Documentation CD-ROM

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