Cisco CallManager Administration Guide, Release 3.0(1)
Cisco Messaging Interface
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Cisco Messaging Interface

Table Of Contents

Cisco Messaging Interface

Most Commonly Changed Service Parameter Fields

Adding Cisco Messaging Interface Service on the Cisco CallManager

Deleting Cisco Messaging Interface Service From a Server

Configuring Cisco Messaging Interface Command Line Parameters

Deleting Cisco Messaging Interface Command Line Parameters

Configuring Cisco Messaging Interface Trace Parameters

Deleting Cisco Messaging Interface Trace Parameters


Cisco Messaging Interface


The Cisco Messaging Interface allows you to use an external voice mail system with the Cisco CallManager 3.0.

The voice mail system must meet the following requirements:

The voice mail system must have a simplified message desk interface (SMDI) accessible with a null-modem RS-232 cable (and an available serial port)

The voice mail system must use analog ports for connecting voice lines

The Cisco CallManager server must have an available serial port for the SMDI connection

A Cisco Access Analog Station Gateway or Cisco VG200 Gateway must be installed and configured

Gateways are configured in a route pattern. See the "Understanding Route Patterns" section for more information.

The SMDI-compliant voice mail system is connected to Cisco CallManager in two ways:

Using a standard serial connection to the Cisco CallManager

Using POTS line connections to a Cisco Analog Station gateway.

Additional Information

The following list contains additional information related to Cisco Messaging Interface:

Most Commonly Changed Service Parameter Fields

Service Parameters

Understanding Service Parameters

Trace

Related Procedures

The following list contains procedures related to Cisco Messaging Interface:

Adding Cisco Messaging Interface Service on the Cisco CallManager

Deleting Cisco Messaging Interface Service From a Server

Configuring Cisco Messaging Interface Command Line Parameters

Deleting Cisco Messaging Interface Command Line Parameters

Configuring Cisco Messaging Interface Trace Parameters

Deleting Cisco Messaging Interface Trace Parameters

Most Commonly Changed Service Parameter Fields

Table contains service parameter fields that are most commonly changed:

Table 27-1 Most Commonly Changed Service Parameter Fields 

Parameter Fields
Value/Description

BaudRate

Value of 9600, or compatible with the voice mail system

CallManagerName

IP address/CallManager name

DataBits

Value of 7, or compatible with the voice mail system

InputDNSignificantDigits

Value of 10

Parity

Value of Even

SerialPort

Value of COM1; this is the port to which the cable is connected, and that is connected to the voice mail system

MiniSearchSpace

The search space to use when determining the device to be affected by the MWI lamp

StopBits

Value of 1, or compatible with the voice mail system

VoiceMailDN

The voice mail access number

VoiceMailPartition

The partition in which the voice mail DN resides


Additional Information

The following list contains additional information related to Cisco Messaging Interface:

Service Parameters

Understanding Service Parameters

Trace

Related Procedure

The following list contains procedures related to Cisco Messaging Interface:

Configuring Cisco Messaging Interface Command Line Parameters

Deleting Cisco Messaging Interface Command Line Parameters

Configuring Cisco Messaging Interface Trace Parameters

Deleting Cisco Messaging Interface Trace Parameters

Adding Cisco Messaging Interface Service on the Cisco CallManager

This section describes how to add Cisco Messaging Interface service on the
Cisco CallManager.

Before You Begin

Be sure that the following requirements are met before proceeding with the any series of steps. Refer to the "Server" section.

Servers must be configured

The Cisco CallManager must have Cisco Messaging Interface loaded whenever the Cisco CallManager is installed or upgraded.


Note To configure the Cisco CallManager, you must know the voice mail access number and partition, and what the extension and mailbox length are on the voice mail. To enable the MWI button on your phone for it to access the voice mailbox, go to Service > Service Parameters and select the appropriate server. Next, click Cisco CallManager in the Configured Services list, and select VoiceMail. The Value field should be the voice mail access number.

The MessageWaitingOffDN and MessageWaitingOnDN parameters do not apply to configuring Cisco Messaging Interface.


Procedure


Step 1 Open Cisco CallManager Administration.

Step 2 Click Service > Cisco Messaging Interface.

Step 3 Select the new server on which you want to configure Cisco Messaging Interface from the drop-down list. The page refreshes displaying the server you selected.


Note The servers listed on the left side of the page are already configured with Cisco Messaging Interface service.


Step 4 Click Insert.

The page refreshes again, and the server is now configured with Cisco Messaging Interface service.


Additional Information

The following list contains additional information related to this procedure:

Most Commonly Changed Service Parameter Fields

Service Parameters

Understanding Service Parameters

Related Procedures

The following list contains other related procedures:

Deleting Cisco Messaging Interface Service From a Server

Configuring Cisco Messaging Interface Command Line Parameters

Deleting Cisco Messaging Interface Command Line Parameters

Configuring Cisco Messaging Interface Trace Parameters

Deleting Cisco Messaging Interface Trace Parameters

Deleting Cisco Messaging Interface Service From a Server

This section describes how to delete Cisco Messaging Interface service from a server.

Before You Begin

Be sure that the following requirements are met before proceeding with the any series of steps. Refer to the "Server" section.

Servers must be configured

The Cisco CallManager must have Cisco Messaging Interface loaded whenever the Cisco CallManager is installed or upgraded.

Procedure


Step 1 Open Cisco CallManager Administration.

Step 2 Click Service > Cisco Messaging Interface.

Step 3 Select the server from which you want to delete Cisco Messaging Interface service from the drop-down list. The page refreshes displaying the server you selected.


Note The servers listed on the left side of the page are already configured with Cisco Messaging Interface service.


Step 4 Click Delete Service. A message displays stating that you are about to permanently delete service from this server.

Step 5 Click OK to continue, or Cancel to cancel the deletion.

If you chose Delete Service, the server should no longer appear in the list on the left side of the page.


Additional Information

The following list contains additional information related to this procedure:

Most Commonly Changed Service Parameter Fields

Service Parameters

Understanding Service Parameters

Related Procedures

The following list contains other related procedures:

Adding Cisco Messaging Interface Service on the Cisco CallManager

Configuring Cisco Messaging Interface Command Line Parameters

Deleting Cisco Messaging Interface Command Line Parameters

Configuring Cisco Messaging Interface Trace Parameters

Deleting Cisco Messaging Interface Trace Parameters

Configuring Cisco Messaging Interface Command Line Parameters

This section describes how to configure Cisco Messaging Interface command line parameters.

Before You Begin

Be sure that the following requirements are met before proceeding with any series of steps. Refer to the "Server" section.

Servers must be configured

The Cisco CallManager must have Cisco Messaging Interface loaded whenever the Cisco CallManager is installed or upgraded

Read the "Understanding Service Parameters" section for more information on service parameters.


Caution Cisco Messaging Interface can take up to five minutes to detect and load new parameters. Use NT service manager to restart Cisco Messaging Interface if you need an instant update.

Procedure


Step 1 Open Cisco CallManager Administration.

Step 2 Click Service > Cisco Messaging Interface.

Step 3 Select the server on which you want to configure Cisco Messaging Interface command line parameters from the drop-down list. The page refreshes, displaying the server you selected.


Note The servers listed on the left side of the page are already configured with Cisco Messaging Interface service.


Step 4 Click Command Line Parameters if it is not already selected.


Caution Some changes to service parameters may cause system failure. We recommend you do not make any changes to service parameters unless you fully understand the feature that you are changing, or unless the changes are specified by the Cisco Technical Assistance Center (TAC). Refer to the "Understanding Service Parameters" section for more information. You will probably never need to add parameters unless directed by the Cisco TAC.

Step 5 To make changes to an existing service parameter, highlight the parameter in the Configured Service Parameters list, make changes using the Type and Value fields, then click Update. To add a new parameter, follow steps 6 through 9.

Step 6 Enter a new parameter in the Param field.

Step 7 Enter the parameter type in the Type field, or choose a type from the drop-down menu.

Step 8 Enter the parameter value in the Value field.

Step 9 Click Update. The page refreshes and your new command line parameter appears in the Configured Service Parameters list at the bottom of the page.


Note If you would rather use the Cisco CallManager default service parameters, click Default. A message displays stating that you are about to permanently delete any previous settings and replace them with the default settings. Click OK to continue, or Cancel to keep the current settings.


Additional Information

The following list contains additional information related to this procedure:

Most Commonly Changed Service Parameter Fields

Service Parameters

Understanding Service Parameters

Related Procedures

The following list contains other related procedures:

Adding Cisco Messaging Interface Service on the Cisco CallManager

Deleting Cisco Messaging Interface Service From a Server

Deleting Cisco Messaging Interface Command Line Parameters

Configuring Cisco Messaging Interface Trace Parameters

Deleting Cisco Messaging Interface Trace Parameters

Deleting Cisco Messaging Interface Command Line Parameters

This section describes how to delete Cisco Messaging Interface command line parameters.

Before You Begin

The following prerequisites must be met before proceeding with the steps. Refer to the "Server" section.

Servers must be configured

The Cisco CallManager must have Cisco Messaging Interface loaded whenever the Cisco CallManager is installed or upgraded.

Cisco Messaging Inteface command line parameters must be configured

Read the "Understanding Service Parameters" section for more information about service parameters.


Caution You will never need to delete parameters unless directed by the Cisco Technical Assistance Center (TAC).

Procedure


Step 1 Open Cisco CallManager Administration.

Step 2 Click Service > Cisco Messaging Interface.

Step 3 Select the server from which you want to delete command line parameters from the list of servers on the left side of the page. The page refreshes.


Note The servers listed on the left side of the page are already configured with Cisco Messaging Interface service.


Step 4 Click Command Line Parameters if it is not already selected.

Step 5 Click Insert. The page refreshes again.

Step 6 Highlight the service parameter you want to delete from the list of configured service parameters at the bottom of the page.

Step 7 Click Delete. A message displays stating that you are about to permanently delete this parameter, and that this action cannot be undone.

Step 8 Click OK if you wish to delete the parameter, or Cancel to cancel the deletion.


Additional Information

The following list contains additional information related to this procedure:

Most Commonly Changed Service Parameter Fields

Service Parameters

Understanding Service Parameters

Related Procedures

The following list contains other related procedures:

Adding Cisco Messaging Interface Service on the Cisco CallManager

Deleting Cisco Messaging Interface Service From a Server

Configuring Cisco Messaging Interface Command Line Parameters

Configuring Cisco Messaging Interface Trace Parameters

Deleting Cisco Messaging Interface Trace Parameters

Configuring Cisco Messaging Interface Trace Parameters

This section describes how to configure Cisco Messaging Interface trace parameters.

Before You Begin

The following prerequisites must be met before proceeding with the steps. Refer to the "Server" section.

Servers must be configured

The Cisco CallManager must have Cisco Messaging Interface loaded whenever the Cisco CallManager is installed or upgraded.

Refer to the "Trace" section to configure trace parameters for this service. This section provides detailed descriptions of trace levels and settings.


Note If Trace is enabled, the Cisco Messaging Inteface creates a trace file and logs its actions. This trace file can be helpful when debugging Cisco Messaging Interface operations, and it should be enabled whenever Cisco Messaging Interface operations are in question.


Procedure


Step 1 Open Cisco CallManager Administration.

Step 2 Click Service > Cisco Messaging Interface.

Step 3 Select the server on which you want to configure trace parameters, from the list of servers on the left side of the page. The page refreshes.


Note The servers listed on the left side of the page are already configured with Cisco Messaging Interface service.


Step 4 Click Trace.

Step 5 Click Trace On to enable trace. If Trace On is not selected, it is disabled and you will not be able to modify any trace properties.

Step 6 Check each User Mask box you want enabled. The user mask automatically appears in the Mask field. Click Show Time if you want a time associated with the mask.

Step 7 Select the level of trace you want from the Level drop-down menu. Click Show Date if you want a date associated with the trace level.

Step 8 Select the type of trace event alarms you want from the Event drop-down menu.


Note The level of trace event you want is determined by what you select from the drop-down menu. For Cisco Messaging Interface, set to either ERROR or DETAILED only.


Step 9 Check the box of each trace component you want enabled.

Step 10 When you have completed your trace parameter selections, click Update.


Note If you'd rather use the Cisco CallManager default settings, click SetDefault.



Additional Information

The following list contains additional information related to this procedure:

Most Commonly Changed Service Parameter Fields

Service Parameters

Understanding Service Parameters

Trace

Related Procedures

The following list contains other related procedures:

Adding Cisco Messaging Interface Service on the Cisco CallManager

Deleting Cisco Messaging Interface Service From a Server

Configuring Cisco Messaging Interface Command Line Parameters

Deleting Cisco Messaging Interface Command Line Parameters

Deleting Cisco Messaging Interface Trace Parameters

Deleting Cisco Messaging Interface Trace Parameters

This section describes how to delete Cisco Messaging Interface trace parameters.


Caution You will never need to delete parameters unless directed by the Cisco Technical Assistance Center (TAC).

Before You Begin

The following prerequisites must be met before proceeding with the steps. Refer to the "Server" section.

Servers must be configured

The Cisco CallManager must have Cisco Messaging Interface loaded whenever the Cisco CallManager is installed or upgraded.

Cisco Messaging Interface trace parameters must be configured

Read the "Trace" section before configuring trace parameters. This section provides detailed descriptions of trace levels and settings.

Procedure


Step 1 Open Cisco CallManager Administration.

Step 2 Click Service > Cisco Messaging Interface.

Step 3 Select the server from which you want to delete trace parameters from the list of servers on the left side of the page. The page refreshes.


Note The servers listed on the left side of the page are already configured with Cisco Messaging Interface service.


Step 4 Click Trace. The page refreshes again.


Caution You will never need to delete parameters unless directed by the Cisco Technical Assistance Center (TAC).

Step 5 Click Delete. A message displays stating that you are about to permanently delete trace parameters for this service and that this action cannot be undone.

Step 6 Click OK if you wish to delete the trace parameters, or Cancel to cancel the deletion.


Additional Information

The following list contains additional information related to this procedure:

Most Commonly Changed Service Parameter Fields

Service Parameters

Understanding Service Parameters

Trace

Related Procedures

The following list contains other related procedures:

Adding Cisco Messaging Interface Service on the Cisco CallManager

Deleting Cisco Messaging Interface Service From a Server

Configuring Cisco Messaging Interface Command Line Parameters

Deleting Cisco Messaging Interface Command Line Parameters

Configuring Cisco Messaging Interface Trace Parameters