Cisco CallManager Administration Guide, Release 3.0(1)
Preface
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Preface

Table Of Contents

Preface

Purpose

Audience

Organization

Related Documentation

Conventions

Cisco Connection Online

Documentation CD-ROM


Preface


This preface describes the purpose, audience, organization, and conventions of this guide, and provides information on how to obtain related documentation.

The preface covers these topics:

Purpose

Audience

Organization

Related Documentation

Conventions

Cisco Connection Online

Documentation CD-ROM

Purpose

The Cisco CallManager Administration Guide provides instructions for administering the Cisco CallManager system. This guide includes descriptions of procedural tasks you complete using Cisco CallManager. It also provides references for commands and conceptual information that assist you in using Cisco CallManager.

Audience

The Cisco CallManager Administration Guide is written for network administrators responsible for managing the Cisco CallManager system. This guide requires knowledge of telephony and IP networking technology.

Organization

This guide is organized as follows:

Part
Description

Part 1

"System Description"

Contains the following chapters, which describe general topics related to the configuration and operation of Cisco CallManager:

"Distributed Call Processing"

"Redundancy"

"Auto-Registration"

"Call Admission Control"

"Route Plans"

"Understanding Device Support"

"Understanding Service Parameters"

Part 2

"System Configuration"

Contains the following chapters, which explain how to configure the system parameters used by Cisco CallManager:

"Server"

"Cisco CallManager"

"Cisco CallManager Group"

"Date/Time Group"

"Device Defaults"

"Region"

"Device Pool"

"Enterprise Parameters"

"Location"

"Starting and Stopping Cisco CallManager"

Part 3

"Route Configuration"

Contains the following chapters, which explain how to configure route plans in Cisco CallManager:

"Partition"

"Calling Search Space"

"Route Filter"

"Route Group"

"Route List"

"Route Pattern"

"Translation Pattern"

"External Route Plan Wizard"

"Route Plan Report"

Part 4

"Service Configuration"

Contains the following chapters, which explain how to configure services used in conjunction with Cisco CallManager:

"Cisco Messaging Interface"

"Cisco TFTP"

"Conference Bridge"

"Media Termination Point"

"Service Parameters"

"Trace"

"Transcoder"

"Control Center"

Part 5

"Feature Configuration"

Contains the following chapters, which explain how to configure user features:

"Call Park"

"Call Pickup"

Part 6

"Device Configuration"

Contains the following chapters, which explain how to configure devices in Cisco CallManager:

"Cisco uOne Voice Messaging"

"Gateways"

"Cisco IP Phones"

"Phone Button Templates"

Part 7

"User Configuration"

Contains the following chapters, which explain how to configure user and directory information:

"User Information"

"Global Directory"


Related Documentation

Refer to the following documents for further information about related Cisco IP Telephony applications and products:

Installing Cisco CallManager on the Cisco Media Convergence Server

Release Notes for Cisco CallManager Release 3.0

Cisco CallManager v3.0 Remote Serviceability Users Guide

Hardware Configuration Guide for the Cisco Voice Gateway 200

Software Configuration Guide for the Cisco Voice Gateway 200

Cisco IP Phone 7900 Family Administration Guide

Conventions

This document uses the following conventions:

Convention
Description

boldface font

Commands and keywords are in boldface.

italic font

Arguments for which you supply values are in italics.

[   ]

Elements in square brackets are optional.

{ x | y | z }

Alternative keywords are grouped in braces and separated by vertical bars.

[ x | y | z ]

Optional alternative keywords are grouped in brackets and separated by vertical bars.

string

A nonquoted set of characters. Do not use quotation marks around the string or the string will include the quotation marks.

screen font

Terminal sessions and information the system displays are in screen font.

boldface screen font

Information you must enter is in boldface screen font.

italic screen font

Arguments for which you supply values are in italic screen font.

 

This pointer highlights an important line of text in an example.

^

The symbol ^ represents the key labeled Control—for example, the key combination ^D in a screen display means hold down the Control key while you press the D key.

<   >

Nonprinting characters, such as passwords, are in angle brackets.


Notes use the following conventions:


Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.


Timesavers use the following conventions:


Timesaver Means the described action saves time. You can save time by performing the action described in the paragraph.


Tips use the following conventions:


Tips Means the information contains useful tips.


Cautions use the following conventions:


Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.

Warnings use the following conventions:


Warning This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, you must be aware of the hazards involved with electrical circuitry and familiar with standard practices for preventing accidents.


Cisco Connection Online

Cisco Connection Online (CCO) is Cisco Systems' primary, real-time support channel. Maintenance customers and partners can self-register on CCO to obtain additional information and services.

Available 24 hours a day, 7 days a week, CCO provides a wealth of standard and value-added services to Cisco's customers and business partners. CCO services include product information, product documentation, software updates, release notes, technical tips, the Bug Navigator, configuration notes, brochures, descriptions of service offerings, and download access to public and authorized files.

CCO serves a wide variety of users through two interfaces that are updated and enhanced simultaneously: a character-based version and a multimedia version that resides on the World Wide Web (WWW). The character-based CCO supports Zmodem, Kermit, Xmodem, FTP, and Internet e-mail, and it is excellent for quick access to information over lower bandwidths. The WWW version of CCO provides richly formatted documents with photographs, figures, graphics, and video, as well as hyperlinks to related information.

You can access CCO in the following ways:

WWW:  http://www.cisco.com

WWW:  http://www-europe.cisco.com

WWW:  http://www-china.cisco.com

Telnet:  cco.cisco.com

Modem:  From North America, 408 526-8070; from Europe, 33 1 64 46 40 82. Use the following terminal settings: VT100 emulation; databits: 8; parity: none; stop bits: 1; and connection rates up to 28.8 kbps.

For a copy of CCO's Frequently Asked Questions (FAQ), contact cco-help@cisco.com. For additional information, contact cco-team@cisco.com.


Note If you are a network administrator and need personal technical assistance with a Cisco product that is under warranty or covered by a maintenance contract, contact Cisco's Technical Assistance Center (TAC) at 800 553-2447, 408 526-7209, or tac@cisco.com. To obtain general information about Cisco Systems, Cisco products, or upgrades, contact 800 553-6387, 408 526-7208, or cs-rep@cisco.com.


Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM, a member of the Cisco Connection Family, is updated monthly. Therefore, it might be more current than printed documentation. To order additional copies of the Documentation CD-ROM, contact your local sales representative or call customer service. The CD-ROM package is available as a single package or as an annual subscription. You can also access Cisco documentation on the World Wide Web at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com.

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