Configure Immediate Divert
The Immediate Divert (iDivert) feature allows you to immediately divert a call to a voice-messaging system. When the call gets diverted, the line becomes available to make or receive new calls.
Perform the following steps to configure immediate divert.
Procedure
Step 1 |
Change the Call Park Display Timer clusterwide service parameter if the default is not appropriate. |
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Step 2 |
Change the Use Legacy Immediate Divert clusterwide service parameter if the default is not appropriate. |
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Step 3 |
Change the Allow QSIG During iDivert clusterwide service parameter if the default is not appropriate. |
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Step 4 |
Change the iDivert User Response Timer service parameter if the default is not appropriate. |
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Step 5 |
In the Directory Number Configuration window, associate a voice-mail profile to each user who will have access to immediate divert.
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Step 6 |
Assign the iDivert softkey to the Standard User or Standard Feature softkey template. Assign the softkey in the On Hook, Connected, On Hold, and Ring In states. Cisco Unified IP Phones 8900 and 9900 series have the Divert softkey assigned by default.
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Step 7 |
In the Phone Configuration window, assign the Standard User or Standard Feature softkey template, to which you added the iDivert softkey, to each device that has immediate divert access.
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Step 8 |
Notify users that the immediate divert feature is available. |