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Prime Collaboration provides a telephone Self-Care portal, which allows you to control preference settings such as user name, password and so on. You can update your own account and services by using the Self-Care portal. The Self-Care feature enables you to modify line settings, manage services, and configure phone options.
A new Self-Care feature is introduced in Cisco Unified Communications Manager 10.0. This Self-Care can be accessed from Cisco Unified CM only. You can enable Prime Collaboration Self-Care, that is, Self-Care from Prime Collaboration Provisioning for Cisco Unified CM 10.0 and lower versions.
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Prime Collaboration Self-Care is also available for Cisco Unified CM 10.0 and Cisco Unity Connection 10.0 along with CM based Self-Care. The administrator must turn-off the "Enable Prime Collaboration Self-Care" check box in the User Provisioning page if Prime Collaboration Self-Care is not used. |
Cisco Unified Communications Manager Self-Care is recommended when the environment is Cisco Unified CM 10.0 only with Cisco Unity Connection 10.0 only, or Users with services on only one Cisco Unified CM 10.x cluster.
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When Cisco Unified Communications Manager is shared between two or more users, and if one or more users are using LDAP, Prime Self-Care will be used regardless of the version of Cisco Unified Communications Manager. |
To enable Prime Collaboration Self-Care, see Creating a Self-Care Account.
To enable CM based Self-Care, see Cisco Unified Communications Self Care Portal User Guide, Release 10.0.0
You can create a Self-Care account in standalone or converged Prime Collaboration Provisioning. You can choose to enable or disable Self-Care for each user you create.
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Step 1 | Choose Deploy > User Provisioning. |
Step 2 | Click Add User and check the Enable Prime Collaboration Self-Care check box. |
Step 3 | Enter the necessary user information and save. |
You can enable Self-Care while creating new users using Batch Provisioning. To enable Self-Care for a user, provide the authorization role as SelfCareUser in the batch action file.
Batch Provisioning can also be used to enable or disable Self-Care role for an existing user. To enable provide the authorization role as SelfCareUser, and to disable provide none in the batch action file.
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The CreateSelfCareAccounts rule must be enabled for the domain to create a Self-Care account. |
For information on Batch Provisioning see Managing Batch Projects.
Based on your user role, you can launch Self-Care.
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If you are using IE 10, you must select the Standards mode for the Self-Care portal to work properly. |
A user with only Self-Care role will be directed to the self-care portal after login:
If a user has a Self-Care role along with other authorization roles (Maintenance, Ordering, Activity Roles and so on), then the user can launch Self-Care from the Personal Settings menu.
To launch Personal Settings:
You can click Launch Self-Care from the User's Quick View.
You can update the /opt/cupm/sep/ipt.properties file to hide or display the features displayed in the Phone Settings, Line Settings, and User Settings page of Self-Care portal. For example, if you want to configure the features in the Phone settings, your entries would be:
enabled features for Phone Settings should be provided as follows: General,SpeedDials,DoNotDisturb,Locale,MusicOnHold,Others dfc.ipt.selfcare.phone.features=General,SpeedDials,DoNotDisturb,Locale,MusicOnHold,Others#
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You must log in as root user to update the ipt.properties file. You must restart the cupm services for the changes to take effect. |
The following table lists the Phone and Extension Mobility settings you can perform using Self-Care.
The following table lists the available line settings for each line of the selected phone or profile:
The following table lists the available User Settings:
Settings | Description | Procedure |
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Choose User Settings, then select Information, Password or PIN to update and click Save. |
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The following table lists all the common self-care tasks a user can perform:
The Single Number Reach feature enables you to associate a another phone number with your business IP phone number. When a call is received on the business phone number, Provisioning Manager automatically directs the call to ring on the phone you specify as well as the business phone. In this way, the Single Number Reach feature enables callers to reach you by dialing a single number, regardless of your location.
Step 1 | In the phone carousel, select the icon associated with the remote destination profile. |
Step 2 | Choose Single Number Reach Settings > Alternate Numbers. |
Step 3 | Provide the information as described in the Field Description for Single Number Reach table, then click Save. |
Step 4 | If needed, click Add New to add an additional alternate number. |
Enter the alternate number that Provisioning Manager is to direct calls to when calls are received on your primary phone. |
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Check the check box to enable incoming calls to ring on multiple phones at the same time. |
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Check the check box if the alternate number is for a mobile device. |
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Enter the length of time (in tenths of seconds) that Provisioning Manager should wait for you to answer the call on the primary phone before directing the call to the alternate number. |
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Enter the length of time (in tenths of seconds) that Provisioning Manager should ring at the alternate number. |
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Enter the length of time (in tenths of seconds) that Provisioning Manager should wait after directing a call to the alternate device before connecting a call on the device. This delay prevents calls from being picked up by automated greetings, such as voice mail, on the device. |
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Check the check box for the line to associate with this alternate number. |
The SelfCareMigrationUtility can be invoked during the migration, or from the CLI, after migration. The tool processes all the users in the domains that have CreateSelfCareAccounts rule and DefaultCUPMPassword rule set.
This tool can be run through CLI from /opt/cupm/sep/ipt/bin. It can be run either globally (means for all domains) or for a single domain.
Step 1 | Go to /opt/cupm/sep/ipt/bin. |
Step 2 | Run:./SelfCareMigrationUtility.sh ALL ENABLE |
For more information on migration, see the Cisco Prime Collaboration 10.0 Migration Guide.